Pollys Cottage

26 Customer Reviews

• "Overall a good holiday."

  Cottage set in a fab location - we visit Elterwater each year and have stayed at many properties. The cottage was large and the bedrooms were well appointed and comfortable. However, it does need some maintenance as there were broken tiles in the bathroom and kitchen. The heating was poor and despite being on a lot, didn’t heat up the rooms sufficiently. There were no logs for the wood burner and we had to buy our own. There were no instructions whatsoever for any of the appliances or the heating controls. We were told by Lakelovers before we got there that the dishwasher was not working and would be replaced during our stay together with the washing machine. This didn’t happen so pleased we ate out each night! That said we had an enjoyable time here but probably not at the top of our list to return, sorry!

  Reviewed by Jacquie3.1★Nov 2024

• "It advertises a wood burning stove but there wasn’t any wood other than 2 small logs, this has been commented on previous reviews and when booking I did point this out and assured there would be sufficient wood !"

  I would advise the owners to invest in a fire guard for safety. On arrival we found 5 dog balls under the sofa ! You stipulate that the cottage should be left as found, this is particularly hard when most of the cleaning bottles (3) under the kitchen sink were empty. We requested a cot and high chair, the chair was in the kitchen, but we didn’t find the cot until by chance we looked under the single bed to find it hidden away ! That said, we found it a comfortable cottage in a lovely location, there just need to be more attention the detail.

  Reviewed by Alan3.8★Oct 2024

• "We had a lovely stay in the cottage."

  It was clean and well maintained. We loved the location, just down the road from nice pub and cafe, and very rural with gorgeous walks. Our dog had a good time too. I would definitely recommend this cottage and would be happy to come back again.

  Reviewed by Lesley5.0★Mar 2024

• "As stated directly to Sykes, we had issues with many appliances (dishwasher, washing machine, toaster)."

  Some started before stay, some during. Sykes customer service dismissed issues raised.

  Reviewed by Tom3.1★Mar 2024

• "Great location with lovely views and plenty of walks from the door."

  Previous reviews about the decor slightly exaggerated (unless it has been recently improved) as it seemed reasonably clean and fresh. However there were a few issues worth noting: The dishwasher was faulty on arrival and we reported this after a few failed attempts to wash dishes but it could not be fixed in time. Disappointing as we suspect it had been faulty for some time. The property was very cold (early March) despite the heating coming on, with condensation on the windows. The fire in the living room helped but you will need to buy your own logs and kindling and firelighters and bring plenty of jumpers or spend time in the Britannia Inn, 3 mins walk away which is lovely and warm! The shower (over the bath) was powerful but it meant that the hot water ran out very quickly - two 3 min showers and it was done! I'm not sure how a family would have had enough hot water despite it being a three bedroom place. There were no instruction leaflets in the place. Not clear when the heating was timed to come on, or where the control box was located. Had to look at old reviews to find and press advance. Warning if you are tall - beds are not designed for tall people and are fairly narrow. There is also no phone signal inside the cottage (we could occasionally get some outside in the village) although wifi strong.

  Reviewed by Gary3.4★Mar 2024

• "Stayed at this cottage a few years back but cottage very tired now and definitely needs some updating and carpets could do with a deep clean."

  Single glazed windows had condensation on cold days and the bathroom would definitely benefit with some improvements. Great location though.

  Reviewed by Philip3.1★Jan 2024

• "I have now discussed Polly’s Cottage with our son and wife who stayed with us."

  The cottage was cold generally and there was no way of eating the bathroom at all. Most windows do not open to allow any fresh air and became damp. Our 2 yr old granddaughter badly caught her toe on the broken tile in the kitchen. The mop which is left to clean the floor is horrendous and dangerous to use. Cutlery doesn’t match,ironing board is bad and I had to try and iron clothes for a wedding. Toaster only half works etc etc. Generally needs a good overhaul and update in order to charge clients.

  Reviewed by C1.6★Dec 2023

• "Pollys cottage is situated in a great spot, easy walking distance to the pub and convenient for getting around."

  It was really comfortable and the kitchen was very well equipped (you need to buy a tin opener). The blurb talks about the wood burning stove so it would have been a nice touch to leave some logs and kindling. The beds were comfortable as were the sofas and we had everything we needed. Lovely little cottage would definitely recommend it.

  Reviewed by Ruth3.8★Nov 2023

• "Lovely cottage."

  Would look to stay again soon.

  Reviewed by Tom4.7★Oct 2023

• "Ideal location for family getaway."

  nice safe3 garden for dogs. And close to a super river for them to swim! House was perfectly clean and tidy. And very comfortable. Proximity to a great pub is also a big plus!

  Reviewed by Richard5.0★Oct 2023

• "Had a fantastic week at Pollys cottage."

  Although the cottage could do with a little updating, everything was in good working order and we had everything needed for a comfortable stay. Great house for a small family and those with dogs, great enclosed garden (shared with next house but worked well as lovely neighbours/dog!) Very useful to be able to park (1 car) outside the house as parking limited in the village. Our dog, also called Polly, loved it here! Would definitely stay here again.

  Reviewed by A4.7★Sep 2023

• "2nd year staying there have booked again for 2024."

  Overall a good property perfect for what we needed. Be even better if a discount was offered for rebooking. Could do with a bit of an updated decor and a few things need repairing, bath taps and shower loose washing machine.

  Thank you so much for your kind comments, we will take them on board. We are glad that you enjoyed everything that the property and area have to offer. Lakelovers Owner Relations Property Owner

  Reviewed by Julian4.4★Aug 2023

• "Pollys Cottage is in the perfect location with the pub in walking distance and also check out Lanty Slee’s tapas as was amazing and also within distance."

  The cottage has a few little niggles but on the whole was very comfortable. I noted someone previously wrote about cold showers …….just press boost under the stars cupboard (not rocket science as obviously the timer has been set and doesn’t always equal the times you need hot water!) We stayed as two couples with our dogs and the cottage was perfect for that. Many many walks on your doorstep in truly beautiful countryside. I would definitely stay here again

  Reviewed by Adele4.4★Jul 2023

• "It was in a beautiful position, very peaceful."

  The facilities was very good. We did find the seating to be uncomfortable. The last 3 days of our stay we only had mainly cold showers in the morning, even though being out all day. This is our second time at staying at Pollys cottage, and didn’t find it quite as pleasant as the first time, as not quite as comfortable

  Reviewed by Janet3.4★Jun 2023

• "Please see my already submitted complaint that has not been responded to regarding the safety issues of the property."

  The maintenance of the property is extremely poor. 1/ holes in the bathroom and kitchen flooring that are sharp and not safe for children 2/ broken chicken wire on the gate 3/fridge freezer that has been broken for over a year and not removed 4/ broken airer - replaced with no warning that someone would be entering the property 4 days after request made 5/ glass recycling box missing from outside 6/ dirty sock found under the bed I look forward to someone contacting me as I have yet to hear anything despite raising concerns at the beginning of our trip

  Reviewed by Victoria1.9★May 2023

• "Nice cottage in delightful location."

  Some maintenance work a little overdue, but still a very pleasant stay.

  Thank you for your comments, we are so pleased to see that you enjoyed your stay. We hope to welcome you again. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Richard3.4★May 2023

• "Comfortable cottage in a perfect location."

  It has everything you need for a week away and a lovely enclosed garden also. Our only negatives were the wood burner requires a new seal so isn’t really effective and there is a cracked tile in the bathroom that has obviously been glued previously but is a hazard to young children getting out of the bath.

  Thank you for your kind feedback, we are glad to hear that you enjoyed your holiday. We will be looking into your other comments. We hope to welcome you back again. Property Owner

  Reviewed by Victoria4.1★Mar 2023

• "Very nice cottage surprisingly roomy, log burner was good really enjoyed our stay"

  Thank you for your kind feedback. We are glad to hear that you enjoyed your stay. We hope to welcome you back. Property Owner

  Reviewed by Philip Kenneth3.8★Jan 2023

• "We had a lovely time at the cottage however the log burner did not perform very well."

  The door closed but the handle just turned round and round and did not actually do anything. As a result the logs just burned very quickly and the heat output was very poor. Fortunately the weather was good and we did not rely on it but I suspect guests that go later in the year may well be disappointed. Apparently the log burner has been reported before. The floor tile in the bathroom is still broken and could cause an injury.

  Reviewed by Bobby3.8★Sep 2022

• "Beautifully prepared and spotlessly clean cottage."

  Loved the enclosed garden for our dog.

  Reviewed by Andrew5.0★Jun 2022

• "The location of the property was outstanding and the cottage was cosy and well appointed with everything needed for a comfortable stay."

  The garden was ideal for our two dogs as it was secure and made for a relaxing stay. The only downsides were that the single bed was not comfortable for our adult son and whenever we tried to have a bath some water seemed to leak through the kitchen ceiling. Possibly a problem with the overflow..we also noticed the bathroom flooring was cracked. We would definitely stay again.

  Reviewed by Jo4.4★Apr 2022

• "We had a wonderful weekend in Elterwater."

  The cottage is lovely, very homely with all the home comforts. It was exactly what we needed.

  Reviewed by Susan5.0★Feb 2022

• "Really beautiful cottage and pleasantly surprised to see it had been refurbished."

  Beautiful views. Kitchen and bathroom had everything we needed. Was quite cold without the log burner on( we stayed in feb). Really nice to stay inside when the weather was gloomy or to arrive back after a long walk. Good sized fridge freezer. Log burner needed some TLC to get it working efficiently - was blocked. Small bed mattress a bit uncomfortable with springs Would definitely stay again. Would be good to have some basics like oven gloves and glove for wood burner, few basic supplies like milk tea coffee in case people arrive late

  Reviewed by Ruth4.1★Feb 2022

• "Lovely week at Polly’s Cottage in Elterwater."

  Very comfortable cottage with lovely views.

  Reviewed by Chris5.0★Sep 2021

• "We had a lovely stay."

  Our only criticism would be that the living room rug is really dirty so our crawling baby got very dirty ! But we had a lovely stay and have booked to return !

  Thank you for your feedback. We appreciate the time taken to send your observations which we have now discussed with the owner. They have spoken to their cleaner who will now attend to the rug. Thank you once again for your feedback and we are please you have rebooked again Property Owner

  Reviewed by Victoria4.1★May 2021

• "A small pod type coffee machine would have been brilliant but other wise everything was excellent"

  Thank you for your feedback Dr Bird. We appreciate the time taken to send your observations which we have now discussed with the owner. They have advised there is a stainless steel cafetiere at Pollys Cottage for guest to use. Thank you once again for your feedback and we do hope to see you again in the future. Property Owner

  Reviewed by Susie4.7★May 2021

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