Ullswater

22 Customer Reviews

• "Great place to stay, as advertised in a fantastic location."

  Only downside was no fuel in house for the log burner. Checking in at 16.30 then realising we had to go back on ourselves to get fuel when it was getting dark was a little hassle. Also needed batteries for the tv remote as they were flat. Only very minor things though as everything else was great and we would definitely return.

  Thank you for your feedback following your recent stay at Ullswater. Unfortunately, properties no longer get logs provided. An honesty box system was in operation, and our sawmill was replenishing stocks, however we were finding that guests weren’t being honest, and therefore we made the decision to remove all logs. Guests are able to pre-order logs through our farm shop ordering system so that they have them prior to arrival, or alternatively they can go to the farm shop themselves to purchase logs. Property Owner

  Reviewed by David4.7★Feb 2022

• "We had no problems but the day we were leaving, whilst I was cleaning up in the kitchen."

  I noticed a gap in the plinth under the cooker units were I could see mice droppings. Maybe consider closing these gaps up.

  Reviewed by Suresh3.8★Feb 2022

• "The accomodation was as described, is in a lovely location with many walks and local attractions nearby, is very good for dogs and we would recommend it to others."

  We had one problem when we arrived in the cottage as the fridge broke on the first evening and coolant leaked all over the food & drink inside, much of which we had to dispose of in case it was contaminated. The kitchen floor was also covered in water as the fridge started to defrost. The coolant smelled terrible and lingered for several days, especially on the outside of packaging of any unopened food & drinks which were in the fridge at the time. We did clean the fridge and the kitchen floor, but the smell remained for a long time. This was reported the next morning to Graythwaite via their website and they responded very quickly, taking away the damaged fridge and installing a replacement.

  Reviewed by Brian3.8★Sep 2021

• "The maintenance of the property was poor."

  For example I would expect the kitchen fridge freezer door to have been replaced in a property at this price point. Without a freezer door, the freezer compartment and the main fridge compartment didn’t work properly.

  Reviewed by Martin2.8★Jun 2021

• "The key box was different to every other cottage in the facilities however our code opend others making us believe no key had been left."

  No one picked up the phone contact number we had been given resulting in the start of our holiday to be fairly stressful In the bed room the ceiling had multiple stains and at night little footstwos could be heard scurrying across so believe stains to be from dead rats? As expected internet was extremely limited at the cottage however finding our acsesspoint had been turned off definitely made it a lot worse. Once switched on internet was usable The cottage was nice once we where able to get in.

  Reviewed by Tom3.4★Dec 2020

• "This place was superb."

  We will definitely stay again. Great location, quiet, clean and it was exactly what we needed to celebrate our 6th wedding anniversary. Thank you

  Reviewed by June4.1★Sep 2020

• "The apartments was exactly as described on the homepage and the scenery is very beautiful."

  Due to Covid-19 we were asked to check in after 4 pm to allow for extensive cleaning. Unfortunately, we found the apartment not cleaned at all when we arrived at 6 pm (old bed linen on the bed, dirty and wet towels in the bath room etc). Re-arrangements were made for us (after we found a spot with mobile signal) but it took some time and the first evening ended with us going tired & early to bed while the next morning started early to move our luggage to the previous apartment. These things can happen but under Covid-19 they shouldn't, particularly when check-in and check-out times have been changed to meet the new situation. The rest of our holidays was great though

  Reviewed by Estelle3.4★Aug 2020

• "We had a lovely time however the check in times and check out times are a bit unfair."

  I feel 4.30 for check in is very late and 9.30 for check out is too early. I paid £400 and we didn’t even get 2 full days at the cottage which I think is unfair. The couches in the living room where extremely small and uncomfortable too. I couldn’t return due to the fact of the timings.

  Reviewed by Kaleigh3.8★Aug 2020

• "The signage needs improving we got lost for a while."

  Reviewed by Cliff5.0★Jul 2020

• "The toilet was not clean when we arrived and there was not a drop of washing up liquid."

  There is absolutely no sound proofing and you can hear the neighbors very clearly. Apart from that we loved every minute of our stay.

  Reviewed by Lynne4.4★Nov 2019

• "We had a very enjoyable stay and the highlight was each evening we took out chairs down to the lake at erthsthwaite and enjoy the setting sun and peace."

  Reviewed by Peter5.0★Jul 2019

• "Roof leaked on last night on to bed otherwise nice place"

  Reviewed by Paul4.1★Jun 2019

• "Great little apartment - ideal for family of 4."

  Stunning views and lots to do within the locality. Had a small issue with heating, and Debbie sorted it immediately :-)

  Reviewed by Kalpesh5.0★Feb 2019

• "Not hot water for 3 days and mould in some areas of the building."

  Many thanks for your valuable feedback, we are very disappointed that one of our properties has let us down and not provided you with the experience that we had hoped for. We contacted the property owner to address the points you have raised. I can see you have spoke with our Customer Relations Team and we have resolved the issues and provided a satisfactory resolution on these matters. We do apologise once again for any inconvenience on your holiday and hope you continue to holiday with us in the future. Property Owner

  Reviewed by Jane1.6★Oct 2018

• "Loved the accommodation incredible views and situated in a fanstatic location for getting around, would definately return."

  Reviewed by Lindsey5.0★Aug 2018

• "We have been to one of the cottages last year we had a lovely time so we wanted to come back once more."

  Have booked up for next year already. The area is just beautiful love it.

  Reviewed by Marilyn3.4★Jun 2018

• "We were very pleased with the cottage, it was exactly as described and in a lovely location."

  Reviewed by D4.7★May 2018

• "The cottage was clean and has lovely views from the lounge window."

  It was good there is a phone booth with I presume a working pay phone because there was no mobile signal. Good field to give the dog a run before going out for the day. Local information is scant. The first night we drove to Ambleside to Tesco extra and there is a co-op in Hawkshead village. The heating system is electric night heaters and it is very hot in the bedrooms in the middle of the night nut if turned lower it was quite cold in the cottage during the day. I would stay there again but not in the winter months.

  Reviewed by Lynne3.4★Apr 2018

• "Outdated, and not impressed that you can hear the people in the property below"

  Reviewed by Lee1.9★Mar 2018

• "A cosy, warm apartment, we enjoyed the log fire."

  Could do with a little tlc and a bit of extra cleaning in nooks and crannies. Main downside was noise from apartment below, walls are very thin. But had everything we needed, great place for a base if planning a walking holiday.

  Reviewed by Hannah4.2★Jan 2018

• "Fabulous pre Christmas birthday break with my family and dog."

  The area was quiet, but not too far from Hawkeshead, Windemere and Coniston. The cottage was clean, tidy and had all homely comforts. I booked a table at the local pub 'The Tower Bank Arms' which was perfect and only a few minutes walk away. Esthwaite lake was also just a short walk away. Perfect.

  Reviewed by Tracy5.0★Nov 2017

• "The apartment was a very reasonable price, and as expected it was very small and basic."

  It was reasonably clean (a bit dusty in the nooks and crannies). The location was great and we had a lovely time.

  Reviewed by Lucie4.2★Oct 2017

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