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"The cottage is not what it promises."
Very dirty, wardrobe not usable/ dusty, mould in bathroom. Not suitable for showering, dust everywhere. The shared swimming pool is very mouldy.
The estate owners were not responsive when we complained but eventually settled our dissatisfaction
Reviewed by Daniela1.3★Sep 2024
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"Before booking Greenhowes, we inquired about three other places, with specific questions that needed answering before we could book."
Sykes did not answer a single enquiry. It's all a very impersonal process, entirely computer generated.
As for Greenhowes, it seemed overpriced, but perhaps that's just the Lake District especially in the time of Covid. The property is badly in need of refurbishment. None of the internal doors close properly, especially the toilets. Carpets in the toilets seems unhygienic. The kitchen is not very well stocked. The dishwasher needs replacing, since the two racks do not stay on their runners, with plates crashing everywhere when they are pulled out. Pool and shop were not open as often as claimed. For the price, I expected something better.
Reviewed by Gerard2.8★Jun 2021
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"Really relaxing place fabulous surroundings."
Enjoyed being able to use the pool and having a farm shop on site was very convenient.
Reviewed by Margaret5.0★Sep 2020
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"A really great location in wonderful surroundings."
The property was a good size however very tired and in need of some work. Freezer didn’t keep food frozen, ruining £20 worth of ice cream. Hob and oven were exceptionally slow to get hot, carpets were stained in many places. One of the beds in the twin room had a wheel broken off meaning one bed couldn’t be kept level.
Reviewed by Peter3.8★Jul 2020
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"A very friendly and peaceful hamlet - just what we wanted after the Christmas festivities."
Reviewed by Karen3.8★Dec 2019
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"Lake District was beautiful especially this time of year with all the colours changing"
Reviewed by Brendan4.7★Oct 2019
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"I have stayed in different cottages and this was by far the best."
Reviewed by Baer5.0★Sep 2019
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"The location of the cottage is excellent with access to quiet roads and lakeside walks ."
Very happy with our choice.
Reviewed by Lynn4.1★Aug 2019
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"What a beautiful, secluded spot."
It certainly exceeded our expectations. Jackie in the shop gave us a lovely warm welcome on arrival, the courtyard set up worked very well with plenty of space for the children to roam and for us to enjoy the peace! Table tennis and swimming pool were daily favourites amongst us all. We would love to return.
Thank you for your lovely review. We are delighted you enjoyed your stay with us and hope we can welcome you back to Graythwaite in the future.
Property Owner
Reviewed by Anna5.0★Jul 2019
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"We were disappointed that wi fi was clearly offered but we had very occasional wi fi ( 10 mins a day) ."
With no phone signal communication was poor with the outside world ( including booking activities).
A small point was there were no oven gloves for the oven
We are sorry to hear that you experienced issues during your stay. In regards to the wifi, due to our rural location, BT do not yet offer high-speed, therefore the connection on the estate can be slower than you may be used to. We don’t tend to supply oven gloves, but we do leave thick tea towels on the oven handles to use for hot items. Thank you for taking the time to give us your feedback we do appreciate it
Property Owner
Reviewed by Philip3.8★Jul 2019
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"Great cottage in a quiet, pretty location."
We are happy to hear that you enjoyed your stay with us and hope that you visit again in the future.
Property Owner
Reviewed by Beverley5.0★Jul 2019
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"We had a few concerns initially after reading some reviews but our cottage was lovely."
We celebrated joint birthdays while there with a child and two dogs. Lovely cottage, nice facilities, comfy beds and very clean!
Thank you for leaving us your lovely review! We are very happy to hear that you enjoyed your stay with us and hope that you return in the future.
Property Owner
Reviewed by Lauren4.1★Mar 2019
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"I feel that the description used to describe this property is inaccurate."
It cannot be described as luxury and does not justify the price charged. I know that a lot of reviews have said the same thing but you as a company continue to market the property inaccurately.
Positives- spacious property, well equipped kitchen, lovely location, good bedding and towels
Negatives-very faded (apart from kitchen equipment which had been updated) for example grubby worn carpet, basic bathroom with a shower that need replacing, fireplace in living room is not fit for purpose.
I have used smaller companies with properties in Uk before and this was poor in comparison.
We are very sorry to hear that you experienced issues with our property during your stay. We are improving all of our cottages as part of our rolling plan of maintenance and upgrades, but we’re sorry that we fell below your expectations on this occasion. We have noted your negatives (and positives) and thank you for your feedback.
Property Owner
Reviewed by Janet3.1★Dec 2018
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"I had a problem with the toilet cover and I phoned the company."
The next morning they came to changed it. Excellent service !
We are pleased to hear that you enjoyed your stay with us and very glad we were able to rectify your issue promptly. We hope we can welcome you back to visit us in the future.
Property Owner
Reviewed by Harald4.4★Nov 2018
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"This was an early Christmas resent for our parents, one of which is terminally ill."
We were all thrilled with the cottage and it’s facilaties. The location was perfect to allow us to travel to Coniston, Ambleside, Grassmere, Hawkshead and Windermere.
We’ll certainly be looking to return again soon.
Reviewed by Tracey4.7★Nov 2018
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"The cottage was very pratical and we had an amazing week."
The pool onsite was a real positive, it was not clear whether the pool is included in the price or as part of the gym/leisure but we were pleased that the pool is no extra charge.
The only feedback points I have that I think iare worth an mention (and I don’t want to come over too negative)..
We had a cold snap and the cottage does get cold because the doors and windows are not well insulated. We had a fire each night which kept the living room cosy however the kitchen remained cold but the upstairs was fine.
The draw control on the fireplace has nut missing so this needs fixing.
The rear garden/seating has no easy access and some games/books would be a nice touch.
We loved the area, walking distance to the lake, access to Grizedale and would come back.
Reviewed by James4.7★Oct 2018
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"The cottage was beautiful and the setting too."
We loved pretty much everything apart from the loo seats were a tad old and slid around when you sat down, could have done with a few more kitchen utensils like tongs etc (we found that it's pretty much standard to not have this extent of utensils anywhere). The shower was temperamental and sometimes wouldn't work straightaway and the storage heaters meant that we were sweltering every morning. It sounds like we didn't enjoy our stay but we really did, it was just a shame that there some basic issues. Lastly, not sure what the deal is with the local milkman? 2 pints of milk delivered every 2 days, not ordered by us but sent an invoice for?? Another family asked us what we were going to do, because they had the same delivery and dilemna. We would use it again though due to it's sheer magnificence and heritage.
Reviewed by Rachel4.1★Oct 2018
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"A great cottage."
Loved the pool. A lovely holiday. Only issue was the storage heaters , living room was fine rest of cottage felt cold.
Reviewed by Tony5.0★Sep 2018
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"We found Greenhowes cottage to be very comfortable and well equipped but we would not class it as luxury accommodation."
Attention needs to be paid to regular maintenance of the cottages. The only specific issue we had was with the toilets, both toilets in the cottage had seats that were not well fitted and came unattached.
The location is very pretty and plenty to do in the Lake District.
Reviewed by Roderick4.4★May 2018
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"Its a great place toyou explore use as a base as everything is on your doorstep."
Make sure you explore the estate as with wildlife here is amazing.
Reviewed by Christopher4.1★May 2018
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"I only booked this as it said it had a gym and indoor pool."
When we arrived we had to pay extra for the gym! The pool area was very dirty and poor changing facilities with no hooks etc. The carpet in the cottage needed renewing as it was stained in the bathrooms etc . It would have been nice if there was some kind of welcome treat, like a cream tea or a bottle of wine.
Reviewed by Sarah2.8★May 2018
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"Lovely spot and cottage!"
Would have liked a bit more outside seating and easier access to rear garden. But great facilities
Reviewed by Steve4.8★Aug 2017
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"We had an amazing holiday, property was as described the setting was more magical !"
My daughter who is in a swim club made use of the pool and we loved the mini battles of table tennis !
Everything in the cottage was of good quality and little things like the milk on arrival was fab !!
Staff at Sykes were great at getting back to me and I have already booked for next year ! Thank you !
Reviewed by Victoria5.0★Oct 2016
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