Lord's Leap

31 Customer Reviews

• "Grubby, uncomfortable and not a true reflection of the photographs."

  Not luxury in any way.

  Reviewed by Anna1.6★Aug 2024

• "A perfect end to what could have been a holiday disaster from our previous booking"

  Reviewed by Kerry5.0★Oct 2022

• "We had a very good week and are already considering a return to the Graythwaite estate next year."

  The site is ideally located for a holiday with a young family, private sessions in the swimming pool were much appreciated. Unfortunately the vacuum cleaner failed to work - reported to the shop. There was a minor leak on the washing machine when running - not reported.

  Reviewed by Nigel3.4★Apr 2022

• "Couldn't fault it!"

  Reviewed by Carole5.0★Mar 2022

• "Beautiful location and cottage was very spacious."

  Would definitely go back.

  Reviewed by Kathryn4.7★Jun 2021

• "I have just returned from staying in Lords Leap with my family."

  We really enjoyed it !! It was in a lovely area and the grounds were amazing and so well kept. It was great to be able to walk with the dog ( who had the best holiday !! ) With use of the pool and table tennis this helped on the rainy days. We visited all the different villages in the lakes and all in within easy reach with the car. The cottage itself had everything you required, "home from home". Would recommend to all family and friends. Many thanks for a great holiday !!

  Reviewed by Sue5.0★Apr 2021

• "The cottage was nice clean and presentable, are was lovely and everyone very accomadating, the pool was fabulous we all enjoyed very much!"

  Looking forward to going back!

  Reviewed by Linda5.0★Dec 2020

• "We have just returned from a week in the Lake District staying at Lords Leap."

  Looked just how it did on the photos. Spacious enough with two bathrooms, three seating areas all open plan which is ideal for a large party who may want to watch TV, read or eat at different times but still be together. Powerful shower which you don’t often expect when going away. Good location, remote in lovely surroundings with nice walks and a children’s play area. Only a short drive from Hawkshead and other pubs/places to eat or drink nearby. Only improvements I could suggest would be the bedrooms are quite damp so you have to have the window open and the heaters open. This made the wardrobes and draws fusty so we lived out of suitcases. It’s dog friendly but no enclosed space, even a gate at the top of the stairs would be ideal so you could have the main door open and the dogs would be safe. The furniture is tired, particularly the dishwasher (didn’t wash the pots thoroughly) and the chair legs at the dining table looked very precarious. Oh and poor lighting in the smaller double which with the damp made it feel a bit dingy.

  Reviewed by Victoria3.1★Sep 2020

• "Poor maintenance in the cottage, flush in both toilets damaged No hot water in the morning, despite maintenance guy saying it had been fixed still did not work."

  Informed at the last minute that swimming pool would not be available, despite writing to customer service, no compensation offered, no further message fro landlord. Overall, great area and location but poor experience in the cottage, clearly everything is done to minimize cost and no focus on customer experience. Quite strange in tough times where many people are trying to support local business and domestic tourism industry, leaves a bad taste.

  Reviewed by Sebastien2.8★Aug 2020

• "Prior to the holiday we specifically asked about the pool and games room."

  These were the very reasons why we booked this particular cottage. When we asked prior to the holiday we were told that they were following government guidelines therefore we interpreted indoor pool would be open. Our kids were looking forward to the pool being open and were extremely disappointed to find out when we arrived that this was not the case. We asked at the shop and were met with a frosty response “who told you that”. Not the warm welcome you would expect. When we unpacked our things at the cottage there was no hot water, dishwasher was full of water, the dining chairs were all wobbly and the high chair was not working and filthy. After the frosty reception at the shop we did not think to ask about anything else. I would have thought with the Covid situation that the houses would have been in a better state of repair than they were. We saw the handyman towards the End of the visit so made him aware of jobs that needed fixing. The shop although very handy was extremely overpriced. I would expect to pay more for a bottle of wine obviously but not the extortionate prices. We book a cottage every year in the uk and this was one we would not go back to. If you have booked here don’t take your swimming stuff!

  Reviewed by Allan2.5★Jul 2020

• "Everything in the cottage you needed being away from home for the Christmas week."

  Lovely setting would definitely go back.

  Reviewed by Tina4.7★Dec 2019

• "The setting is idyllic, the site is lovely and the accommodation was clean and well presented, A lovely welcome pack greeted us and the shop/reception were more than happy to assist."

  Reviewed by Lesley4.7★Dec 2019

• "We were upgraded to a larger property as Lords Leap was double booked."

  Very pleased with the cottage and location. We have a great time in Keepers Cottage.

  Thank you for leaving us your review. We are delighted we were able to rectify the double booking issue and enjoyed your stay in Keepers Cottage! Property Owner

  Reviewed by Emma5.0★Oct 2019

• "We left messages with the lady in the shop regarding a broken extractor fan and changing bedding half way through our two week stay which she passed on to the estate office."

  However both requests needed chasing as her emails weren't read or actioned in time. However once followed up things were actioned quickly and satisfactorily.

  Thank you for leaving us your review. I'm sorry there seemed to be a breakdown in communication as we are usually very responsive to the messages via the ladies in the shop! However seemed we were able to help you with your issue once we were fully aware. I hope we can welcome you back to Graythwaite in the future. Property Owner

  Reviewed by Sally5.0★Jul 2019

• "The positives of Lords Leap, were; it was quite clean, nice and spacious, the beds double beds were very comfortable albeit on the small side and in general it had most things one would need."

  Jackie in the shop was a great help. The negatives were, there was no one to meet you on site and there was no contact to go to on site. The number given to contact someone was impossible to get through to and there was no mobile access. You could not place or receive calls whilst on holiday there. So when it came to wanting to organising day trips out, we could not call any organisations to book boat trips etc. We had to drive out and then organise our trips, so lost time and days trying to do this. The shower tray filled to it limits when showering, leaving ones feet in a pool of water, the washing machine seemed to wash the clothes but came out dripping wet and would not spin properly, so clothes had to be wrung out by hand. We put up with these things for a few days as we couldn’t contact the number given and didn’t know who to go to. Eventually we went to the lady in the on site shop, who then emailed the appropriate people. If there had been someone there on site or mobile access then we would not have had to put up with these things, (we would have gone to the shop sooner if we knew she would contact the appropriate people but thought that we would be bothering that person). In fact Jackie was very pleasant and very helpful and the shower situation was sorted out quite quickly and apparently they are fitting a new washing machine, which will benefit the next booking at Lords Leap (as we had left by the time this happened). The most misleading part of the booking is the on site gym, one of the main reasons for us booking this accommodation was that it had a gym. At no point when booking the accommodation did it say one had to pay for the use of the gym, until after the deposit had been paid. We found out that it costs £20 per week or £15.00 per weekend, which is extortionate! It cost us £18.00 per month for our gym where we live and whilst I understand prices, when in different locations and holiday prices can charge more, it’s far too much to charge, especially when it didn’t even mention one had to pay at all in the first place! and it was very small and equipment quite limited. There were 7 of us who would have used the gym if it was free or a minimal fee was charged, after all ones paying enough for the accommodation. But instead, neither of us went to the gym and therefore the providers of this accommodation lost out on 7 people’s money, plus a negative review on that point. On the whole Lords Leap was a nice place to stay, but I don’t think that’s it’s acceptable to pay for your accommodation and then be asked to strip all of the beds before you leave, after all we’re on holiday! And we paid a substantial amount for it.

  Thank you for your feedback from your stay at Lords Leap. We apologise you experienced a few issues during your stay. With regards to the being greeted, as much as we would like to offer this experience, we have 40 cottages on the estate so its just not possible to be there for every arrival. We do however have the estate office which is manned 6 days as week 9-5, as well as an out of hours number and our lovely ladies in the shop are always happy to help. Its not clear from your review what date you stayed with us but we do have Super Fast Fibre now so making arrangements using WIFI is no longer a problem. As for the gym, it is stated on the property listing, under the subheading 'summary' that there is an additional cost to use the gym. We apologise if you have missed that. Property Owner

  Reviewed by Vanita3.1★Jul 2019

• "We had issue with bites and the lady from the shop actually went to but he beat ointment for us and bring it to us - exceeded our expectations tremendously."

  Couldn’t fault at all from start to finish.happy faces and smiles all round - would highly recommend.

  Thank you for leaving us your lovely review Mr Kneen, we are delighted you enjoyed your visit so much despite the bites! We hope we can welcome you back to Graythwaite again in the future. Property Owner

  Reviewed by Richard5.0★Jun 2019

• "We had a brilliant week staying at Lord’s Leap."

  The cottage is cosy and comfortable, and the swimming pool was just beautiful in the mornings with the sun streaming in! Also super impressed with the playground equipment, which has been newly built since the photos in the listing were taken (there are now different types of swings, a climbing house and slide as well as the original climbing frame with the tyres). We enjoyed using the BBQs that were available for all to use in the courtyard and meant we didn’t need to bring disposable BBQs. We also found the Graythwaite estate to be a great base for lots of day trips out in the surrounding area. Oh, and the little onsite shop was immensely useful, and staffed by very friendly people!

  Thank you for your great review from your stay at Lords Leap, we are delighted you had such a great time using the pool and visiting the beautiful area surrounding the estate, and the playground with its new features! We get great feedback about the courtyard area so we are pleased you were able to make use of it! We hope we can welcome you back in the future! Property Owner

  Reviewed by Charlotte4.7★Apr 2019

• "Absolutely loved our stay at Lord’s Leap Cottage!"

  Beautiful setting, beautiful cottage, very clean pool and lovely little shop on site. Only thing I can suggest for improvement is more clear signage from the road as we had trouble finding the entrance to the cottages. Maybe a sign saying Lord’s Leap from the main road. Otherwise can’t fault it! We will definitely be back soon.

  Thank you for your lovely review, we are delighted you enjoyed your visit so much for your Mums special birthday! As there are 13 cottages on the courtyard where you stayed it would be difficuly to provide a sign for each individual property, we do however have the cottages and the shop signposted from the main road by the Estate and again at the courtyard entrance. However now you have been, you will be able to find us again in the future! Property Owner

  Reviewed by Helen5.0★Mar 2019

• "This was to celebrate my Mum's 80th birthday with all the family and she had a wonderful time."

  the cottage and surrounding area was beautiful and was perfect for our family weekend.

  Reviewed by Kathryn5.0★Feb 2019

• "The overall experience was excellent would highly recommend Cottage was very homely and exceeded our expectations."

  An excellent birthday surprise

  Thank you for your review, we are pleased you enjoyed your visit to Graythwaite for your birthday and the cottage exceeded your expectations. Property Owner

  Reviewed by Diane5.0★Feb 2019

• "We were never in formed at anytime, either by yourselves or the Graythwaite Hall staff we met upon arrival that there would be intensive stone masonry work going on ALL day (9-5) on the Saturday AND Sunday of our stay."

  This was directly below us, they were using jackhammers & drills to remove stonework, when we complained, the Graythwaite Hall staff informed us that it HAD to be done and as it was quiet (by which I presumed, not many cottages were taken) they were doing it then. We had a very difficult time trying to get our baby to sleep for his 2 x day naps and he ended up quite irritable, so unlike him, purely by lack of sleep. Unfortunately I was recovering from a bout of flu, so didn’t walk with the family... so I had the noise all day! We appreciate this work needs to be done but during week days, not at weekends!NOT HAPPY with the lack of information given to us or no offer of a change in cottage. This was a massive job, going on ALL weekend. Our 2 full days were truely spoilt by industrial jack hammering. Paying over £500 we expected better.

  Reviewed by Helen5.0★Feb 2019

• "The cottage was lovely, but it hadn’t been cleaned between visitors very well at all."

  Lots of black dog hair on the carpets throughout.

  Reviewed by Sophia3.8★Nov 2018

• "Only issue we had was that there was an issue with the cold water supply not working ."

  This meant that the whole complex had no hot or cold water for nearly 24 hours .perhaps this site should look to have a back up system installed . Management were exceptionally good and did supply some bottled water .In all had a great break and will hopefully return

  Reviewed by Russell4.1★Nov 2018

• "Yes, overall we had a great holiday in a fantastic location."

  However the following details need to be addressed in order for perfection. Main bathroom - evidence of hairs, we cleaned ourselves on arrival Kitchen - bin dirty, leaking cold tap which would have been an ongoing problem Shower room - extractor fan not working, broken fixture on toilet seat Living area, main curtain (left side) down Throughout cottage, mismatched lamps in rooms (minor point) The holiday cottage rental was very expensive and we were surprised to find the above defects. The great location, great living space were the positives. If the above list is fixed, it would have been a five star holiday. I look forward to hearing from you regarding the above. Joan

  Reviewed by Joan3.4★Oct 2018

• "The kitchen units were stained with food, the Oven had not been cleaned properly and the work surfaces smelt."

  The plughole in the bath was clogged with hair and much of the carpet was stained. Generally the accommodation looked tired and in need of refurbishment and certainly not up to the standard expected for the price paid. A decent welcome pack of bread, butter and eggs would have been welcome.

  Reviewed by Elizabeth2.5★Aug 2018

• "If a property is advertised as a cottage, you don’t expect it to be an apartment up stairs - we had a young child/pushchair and a member of the party with physical difficulties which made this inappropriate."

  The swimming pool is very cold - fine for adults but not appropriate for children. It is also dirty and the filter cover was missing which meant there was a hole in the floor. There was no one to help us on Sunday, with no one in the office. We never received any response to emails, and the only contact number was too another management company who could give no direct answers to any problems. We were supposed to have provisions including a cot for a child - this was never provided and there was no way of rectifying it. This and a misleading check out time via booking.com meant that our entire birthday trip was tainted and we all left very disappointed.

  Reviewed by Alice2.5★Apr 2018

• "We had a lovely weekend break the cottage was great everything we needed it was really warm & cosy with the log burner."

  Reviewed by Christine4.6★Nov 2016

• "The pictures of the Cottage did not really do it justice, and maybe adding a floorplan overview would help to indicate the size of the property - which was much bigger in reality than I had expected."

  Really comfortable and homely, with a large kitchen and dining area. Kids really enjoyed using the pool in the afternoons - but also it was a very pleasant walk to the lake.

  Reviewed by Robert4.8★Oct 2016

• "It would be a real help if there was somewhere available to take large bags of rubbish from the kitchen out of the cottage considering with 8 adults and 3 small children our rubbish soon built up, even over a weekend."

  One or two items in the play area might be a help, perhaps a swing?

  Reviewed by Donald4.8★Oct 2016

• "Lovely holiday in a lovely place."

  Excellent accommodation. Would come again.

  Reviewed by Roderic4.4★Aug 2016

• "Beautiful setting and lovely and quiet"

  Reviewed by Joanne4.6★Aug 2016

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