Fairy Glen

45 Customer Reviews

• "I’ve never been to a holiday rental property before that didn’t have the basics such as cleaning products (washing up liquid!"

  ), no basic cooking facilites such as salt, pepper, oil, foil, sugar. It was really poor. The mattresses weren’t comfortable for most of the guests and the high chair was caked in food. Shame because the property itself was in a good place and it’s a nice property.

  Thank you for taking the time to leave your feedback. We take all comments on board. We do find that mattresses and bedding are down to personal preference. Your comments about the high chair have been passed on to the relevant teams. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Georgina2.5★Nov 2024

• "This was our second stay at Fairy Glen and our week was as magical as the first time."

  We were blessed by fine autumnal weather and had a fabulous stay. The house is delightful and well equipped and the location is superb. It was great to be able to return to such a cosy base after a day out walking. We had a wonderful holiday with our children and grandchildren. The little ones loved exploring the garden and thought the 'secret fairyland' in the basement was great fun. We will be back.

  Reviewed by Janet4.7★Oct 2024

• "Our stay at Fairy Glen was to celebrate a 60th birthday and I have to say the cottage absolutely made the celebrations unforgettable."

  We have stayed in many parts of the Lake District over the years and have booked cottages in and around Grasemere but hands down this is the best we have had. From the excellent location, less than 10 mins from the centre of Grasemere, to the fantastic decor and facilities. Great kitchen area for cooking and dining for 10 and with most rooms, which are all beautifully decorated, having on-suites it made the stay perfect. I would not hesitate to recommend this cottage to anyone and will be booking it again for next year. Good food at the swan (4 min walk) and Tweedies bar (10 min walk) also can’t recommend highly enough the Jumble room restaurant with a fabulous Asian fusion menu (booking absolutely necessary). We had two dogs with us and the enclosed garden was perfect. Great base for walks of all levels, go stay and enjoy the lakes!

  Reviewed by Carl4.1★Oct 2024

• "A beautiful large house, with great views, great amenities, very well positioned in Grasmere, ideal for family gatherings."

  We stayed in September '24, the gardens are well maintained, secluded and dog safe. Off-road parking was easy and convenient. The house is beautiful and retains its Victorian features. We found the beds were very comfy. The kitchen is well appointed with a range style oven, a microwave and a slow cooker, plus a second modern oven in rear utility area, a full sized fridge/freezer, washing machine and separate dryer. Ample space for coats and boots. A 2 minute walk down to the village takes you to a well stocked, friendly Co-op store and a range of local independent shops and cafes, while 2 minutes up the road is the The Swan pub. Good local bus route links to surrounding towns inc. Ambleside, Windemere, Keswick. The cellar is beautiful, containing a unique spring water well feature - keys appropriately hung above the door out of reach from children. Lots of useful local information provided in sideboard drawers (local events, attractions, bus timetables), along with Ordnance survey maps, and guides for walks, cycling, motoring, whatever you need. Thank you for a lovely holiday, will come again.

  Reviewed by Sarah5.0★Aug 2024

• "I will start with the positive."

  Beautiful home with all the facilities you could need. Close to the centre of Grasmere and the bus network to get you around the lakes. Garden is well maintained and secure for dogs. Negatives. The house sleeps 10 adults yet there is only 9 large dinner plates! The sofas in the lounge are so uncomfortable with the one being held up with wooden planks. This meant we ended up going to bed very early as also the dinning room chairs were the most uncomfortable I have ever sat on. 2 of the en suite showers did not drain so could not be used. I did contact Sykes but had no response. The heating system has a mind of its own. The car park space fits 3 cars at a squeeze. The one bed was like sleeping on a plank of wood. The bath although beautiful cannot be used unless you are a child as there is no headroom to get in and out of it. The oven in the main kitchen cannot be used to its full capacity as half the oven did not work. There was no grill pan and there are missing knobs for all the gas hob. No instructions found so had to Google how to use it. The windows in the loft cannot be opened and when able to they shut on their own. There is a photo of a basement area but the door to this was locked. It is such a shame as the house is stunning and so is grasmere and we all loved our week there. But unfortunately would not book again.

  Hi / thanks for your feedback / I feel I should comment so in order / only 9 plates ? I am surprised but getting this checked and sorted / sofas x3 in the lounge, I am surprised you found uncomfortable, the 2x leather sofas we bought new a few years ago, the fabric sofa is older and a leg was broken recently so apologies, it will be replaced shortly / no one has ever complained about the dining room chairs / the showers can I agree drain slower than we would like so apologies / I have checked with Sykes they have no record of you contacting them during your stay, they are normally very good at responding / car parking for 3 cars at a squeeze, no one else has ever complained about the space / one bed like a plank ? the 4x king size mattresses are less than a year old, and the twin beds less than 2 years old, they are medium firm mattresses / the bath in the top bedroom is in the eves yes / the main oven issues, I am getting these checked / hopefully you were able to manage and there is a second electric oven in the back kitchen of course / no instructions / there is a folder in the lounge full of operating manuals for equipment in the house including the ovens / windows in the loft don't open / shut on their own / the dormer windows have a winding mechanism and the small sash window might need propping up ? / unable to access basement ? this hurts me most because it's a beautiful space with the well and the fairy lights / the key to the door should be on a hook just to the left of the door, the key is supposed to be out of young children's grasp as the steps leading down are steep but it sounds like you didn't find the House folder which has all this type of info ? Ultimate, Fairy Glen is an old Victorian House with a lot of character, in a beautiful location, and I can only assure you we do our best to maintain and improve it as we go. Nick Jones (Owner) Property Owner

  Reviewed by Suzanne3.8★Aug 2024

• "Beautiful house and very well situated for local amenities, incredible views from the windows and very comfortable."

  Well stocked kitchen and washer and dryer were a plus for when it rained. The broken bench was replaced while we were there which good and the gap in the garden was filled with a new bench also. Our dogs are too old to try escaping under a bench but maybe at some point it would be a good idea to fill the gap with a bit of fencing? An enclosed garden is the holy grail of holiday cottages for dog owners....There were 9 of us and plenty of room for everyone to be comfortable. A truly gorgeous house in a stunning setting.

  Reviewed by Sarah3.8★Aug 2024

• "Lovely cottage but could be improved with a few tweaks I had a few questions before the trip which although responded to were not accomodated."

  It would be more flexible if at least one of the doubles was able to be a twin. A bbq would be good and better outdoor seating especially in garden Property could do with updating as some seating, furnishings are worn we loved the location and the cottage itself especially proximity to The Swan.

  Thank you for your feedback. We are sorry that your requests were not actioned. This feedback has been passed on to the relevant teams. We take all comments on board. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Kirsty3.4★Jul 2024

• "Fairy Glen was a great location for our diverse party which included a young child, adults over 70, and a dog."

  The space and facilities were good, the kitchen/dining room lovely, and the beds were comfortable. However, the property felt somewhat neglected, and could do with a fortnight of sensitive maintenance. On the top floor, there was split in the floorboard with a sharp edge and a 3cm gap, poorly installed rooflight handles, blinds with hanging cords which posed a strangulation risk, and lots of dusty cobwebs (even between the bedside lamp and the wall, suggesting not a very thorough cleaning had taken place). There were passive-aggressive signs displayed which suggested that previous shower leaks were due to negligent visitors, whereas in fact the sealant was black with mould, indicating a lack of proper maintenance. The (presumably very absentee) owner also needs to check the wooden window sills as they look like they are about to collapse with rot in places). The garden was not dog-secure as advertised, as there were several places where the fence wire was squashed, and in one part was 'fenced off' with a broken garden bench resting across a gap. The other garden bench has a broken arm/back so had to be used with care. In summary, the house is not worth the current rate in its present condition, but we would stay again if it was half the price.

  Thank you for your comments. We take all comments on board, and they will be passed on to the relevant teams. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Holly2.5★Jun 2024

• "We really liked staying at Fairie Glen."

  The location of the property and facilities in the house were very good and we had a good holiday. We would like to stay sometime again in the future but would appreciate more comprehensive instructions on how to use the central heating system. In particular it wasn`t clear how to use the various controls on the downstairs thermostat and we had no hot water at the end of the week.

  Thank you for your kind feedback. We are pleased to see that you had an enjoyable stay. We take all comments on board, but would like to add that had we been made aware of the issue that you experienced with the water, we would have attended to resolve. Thank you- The Lakelovers Owner Relations Team Property Owner

  Reviewed by Thomas4.4★Jun 2024

• "A lovely, beautifully decorated and comfortable house with good access to Grasmere village and the Swan Inn for our evening meal."

  Lovely views from the front bedroom windows and plenty of room for our family to spread out. Highly recommended, thank you

  Reviewed by Jill5.0★Jun 2024

• "Lovely, well located, house to stay in although could do with a thorough clean to keep the many spiders at bay!"

  Our biggest problem was the heating, 27c on arrival & unable to turn it down. Took until Monday to get someone out to look at it, managed to drop it to 21.5c but it soon kicked in again! Luckily the weather turned colder so was more bearable.

  Thank you for your kind feedback. We take all comments on board, and will pass them on to the relevant teams. We were pleased that we were able to attend to resolve the issue with the heating. Thank you- The Lakelovers Owner Relations Team Property Owner

  Reviewed by Jim3.1★Jun 2024

• "Nice house, but."

  .. None of the heated towel rails in the 4 ensuites worked. In particular, for a house that is mostly going to be rented by people rambling during the day, it's nice to come back to dry towels. There is a screw sticking out of the large bench in the front garden. This should be delt with immediately as it could cause injury and damage to clothing.

  Thank you for your feedback. We are sorry to hear that you experienced issues with the heating of the towel rails. Our Property Services Team attended, and found that there was an issue with the towel rails. We will be looking into your comments regarding the screw. Thank you-The Lakelovers Owner Relations Team Property Owner

  Reviewed by Robert3.1★May 2024

• "Perfect! Beautiful place, great location, well stocked:)"

  Reviewed by Sean5.0★Mar 2024

• "The house is lovely but not super clean and worn in places."

  I had expected things like hand soap in the bathrooms, but overall it was a good base and I would book again

  Thank you for your feedback. We take all comments on board. Thank you- The Lakelovers Owner Relations Team Property Owner

  Reviewed by Gillian3.4★Feb 2024

• "Fairy Glen was superb."

  Each room were perfect and a lot of thought has gone into the facilities. We have booked again for New Year. William Ash

  Reviewed by William5.0★Dec 2023

• "A fantastic home from home property in the heart of Grasmere."

  A well appointed place with plenty of space to enjoy an extended family holiday. Walks from the door and excellent choice of eateries locally to round off the day.

  Reviewed by Jill5.0★Dec 2023

• "Fairy Glen is in a great location and has loads of space."

  It was helpful having so many bathrooms too. However, many of the reviews before are correct that the property is in need of some TLC (especially when reflecting on price and similar properties). This didn’t impact our stay aside from the heating which is unworkable once on and the lounge becomes like an oven! The gaps in floorboards is odd especially in one of the en-suites where you inevitably drip water on the floor and therefore through the gaps. I get it that the property is old but some flooring would make more sense as noise anywhere in the house reverberates around. As the property is dog friendly, allowing guests to take the back door key out may make more sense as this means a dirty/wet dog can more easily come in this door and stay there until dry.

  Thank you for your feedback, we are glad that you enjoyed the location. We take all comments on board. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Paul3.1★Oct 2023

• "A super holiday home in a great location !"

  Reviewed by Nicola4.7★Jul 2023

• "Fairy Glen would have been an ideal place to stay in Grasmere, had it not been for: i) The central heating was on at a very high level 25C and non of the thermostats or radiator controls worked."

  ii) The window pane in the lounge was cracked and therefore we could not open this to try and cool the room. iii) We had to spend an extortionate amount of time during the week trying to resolve these issues. We were so lucky that the local maintenance team who came to replace the outside garden seat tried their best to also resolve this problem, albeit this took a further couple of days. I am surprised that we were confronted with these issues during our holiday week and really resulted in a less than satisfactory experience. This premium rated property should be maintained at an appropriate level reflecting the rate charged. Unfortunately this experience will probably result in us not choosing Sykes Holiday Cottages for a subsequent holiday. Regretfully yours sincerely Colin and Mair Decker

  Thank you for your comments. We are sorry to hear of the issues that you experienced, and whilst our Maintenance Team did attend to resolve the issues, they were unable to fix them on the day. We will take a look at the issues mentioned to ensure that they are resolved. Thank you- The Heart of the Lakes Owner Relations Team Property Owner

  Reviewed by Mair2.8★Jul 2023

• "Very tired house."

  Dead flowers not welcoming in garden. Needs some TLC.

  Thank you for your comments. We take all feedback on board. Thank you- The Heart of the Lakes Owner Relations Team. Property Owner

  Reviewed by Elizabeth2.5★Jun 2023

• "Lovely house with good amenities."

  Good to have most rooms with ensuite and showers which were of good standard. Great location for walks and conveniently close to the Swan inn. Would like to stay here again.

  Thank you for your lovely comments. We are pleased that you had an enjoyable stay. We hope to welcome you again. The Heart of the Lakes Owner Relations Team Property Owner

  Reviewed by Thomas4.4★Jun 2023

• "A very comfortable and well maintained holiday cottage with a well stocked kitchen."

  Sykes have really made a good job of addressing maintenance issues raised in previous reviews. The layout of the house works well for a group of friends and the location is fabulous for some challenging walks. The village is virtually on the doorstep and some lovely local walks including around Grasmere and Rydal Lakes are easily accessible. We stayed at Fairy Glen for a week to celebrate my birthday with friends and the bespoke caterers Cumbrian Chef (who we also highly recommend www.thecumbrianchef.co.uk) catered for 2 evening meals. They also commented that the kitchen was very well stocked.

  Thank you for your kind comments, we are pleased to hear that you enjoyed your stay. We are glad to hear that you had an enjoyable birthday. The Heart of The Lakes Owner Relations Team Property Owner

  Reviewed by Charles5.0★Apr 2023

• "We've hired the house 4 times since 2019 and we feel that parts of it are starting to feel a little bit tired now."

  Some of the taps are loose and the sink in the top floor bathroom is coming away from the wall. The shower doors all apparently leak but instead of being fixed, there is just a note to inform guests that the doors leak. A little bit of maintenance would make the place feel a bit fresher. Otherwise, we love the property and would like to return in future.

  Thank you for your comments. We are pleased to hear that you enjoyed your fourth visit. We take all comments on board, and will be looking into the shower doors. Thank you. Property Owner

  Reviewed by Sarah3.8★Apr 2023

• "We do like Fairy Glen and stayed several times as in good location, has 5 bedrooms, parking for 3 cars and allows dogs and the family love staying here."

  A coffee maker would be ideal in the kitchen, and a little TLC may be needed to keep property updated. We were there when weather was windy and this caused drafts from bedroom windows on first floor. It a shame there only 1 bath which is in the top bedroom, which has limited headroom, it would be ideal if bathroom on first landing could have a bath in that bathroom so a bath is more accessible. We used the travel cot and the mattress was not ideal, we had to use a quilt to make it more comfortable to use. There was always a nail that came up on the floorboards in the dining room which is not ideal so avoid that as you enter the dining room ! We do love Fairy Glen and would stay here again.

  Thank you for your feedback We are glad to hear that you enjoyed your visit. We hope to welcome you back again. Property Owner

  Reviewed by Helen3.4★Mar 2023

• "We had a fantastic stay at Fairy Glen, excellent house for multi generational stay with all the bedrooms and bathrooms."

  The location is amazing with fabulous walks right from the door, great access to the lovely village, park and football field and the excellent bus service right on the doorstep. We visit the Lakes frequently and this is by far our favourite house and location. Thank you for a wonderful stay.

  Reviewed by Clare4.7★Feb 2023

• "Fairy Glenn needs some major TLC."

  Many of the electrics didn’t work ( or needed new bulbs) the shower drains need cleaning as filled up and nearly overflowed every use. The bath was difficult to get in and out of and top floor bedroom beams were dangerous. The kitchen was poorly stocked and floor boards meant returning with holes in our socks as they need maintaining. Heating very noisy during the night and none of the remote controls had working batteries. Kitchen needs an extractor fan as fire alarm triggered frequently and exterior bin needs collecting at start of stay as we had to store rubbish bags in the house until collected on Thursday as bin full at start of our week. No mention in advertising of busy main road to Grasmere right next to the property as this was noisy, double decker busses waiting outside made you feel on view.

  Reviewed by Richard1.9★Feb 2023

• "Lovely house for a family get together."

  Reviewed by Jackie5.0★Dec 2022

• "Very comfortable and warm…."

  A great place to stay and socialise with friends

  Reviewed by Maeve5.0★Nov 2022

• "Great week at Fairy Glen, perfect base for the Lake District and handy location for short walk into Grasmere Village."

  House comes with everything you need for a relaxing holiday. Well equipped kitchen, with all mod cons. Good sized bedrooms, with all doubles en-suite. Very convenient location with bus stop across the road, for 555 service south to Ambleside/Windermere/Kendal, and Keswick to the north. Definitely recommend as a location to stay.

  Reviewed by Peter4.7★Nov 2022

• "We really enjoyed our stay at Fairy Glen."

  The accommodation was perfect for us in terms of location, size and quality of facilities at the property.

  Reviewed by Colin5.0★Oct 2022

• "Really great property with a great garden and shade when needed on a hot ..."

  Really great property with a great garden and shade when needed on a hot afternoon It had a washing mach8ne and dryer not listed on amenities…a real plus for our group

  Reviewed by Richard4.4★Aug 2022

• "The house was pretty much perfect for the 10 guests (aged 29-89)."

  It was quite clean despite some previous comments. A ground floor toilet would be very useful and there seems to be a potential location. A warning about the gaps in the bedroom & bathroom floor boards (up to 1 cm) would be very useful as if small items are dropped they cannot be retrieved. The enclosed garden was perfect for the dog. The views from most rooms were stunning.

  Reviewed by Rayburn5.0★Jul 2022

• "Wonderful house such character very spacious and 5 toilets!"

  ! The location is superb a short stroll into the heart of Grasmere A stones throw from the park with lots of facilities the children loved it Views from all the windows in the house are beautiful especially looking out over Helm Cragg The garden is enclosed and private and a sun trap This is the second time we’ve stayed here as a family and would return tomorrow 5 star

  Reviewed by Carole5.0★May 2022

• "Fairy Glen is an impressive property in an excellent location being close to Grasmere Village and near a great play park for children."

  The property was well equipped, has good appliances, especially the cooker and had really useful utility rooms. Most bedrooms were a decent size and the number of bathrooms was great for our large party. It does need some TLC, specifically, broken pan lids need replacement, windows need cleaning outside, a thorough clean inside would help and I'm glad we found the broken wine glass stem under a chair in the lounge rather than our children. The garden is pleasant and were it not for dog mess left by earlier ignorant guests, would be a good play area for children. We paid a premium price for an Easter week but the property was simply not value for money. With a spot of investment and attention to detail this has the potential to be a fantastic property. At the moment it is some way off, which is surprising for HoTL.

  Thank you for your feedback. We are very sorry to see our standards of cleanliness were not as high as we all expect and we have reported this to our housekeeping team. All feedback is taken seriously and any necessary changes will be made so we appreciate you bringing this to our attention. We agree this impressive property is in an excellent location and hope to welcome you back in the future. HOTL owners team. Property Owner

  Reviewed by Terry3.1★Apr 2022

• "Feel that you lose 2 days due to not allowed to check in until 5pm but have to check out BEFORE 9am."

  Can’t enjoy the last night and due to that would probably stay in a hotel next time we are in Grasmere.

  Thank you for your feedback. The check in and out times were extended during COVID due to us having a shortage of cleaners and deeper cleans needing to take place. We are sorry this disappointed you however the safety of all our employees, guests and owners is paramount and this was an action we needed to make. The check in and out times have now changed back to 10am and 4pm which we feel suits all parties involved in your stay. We hope despite this, you enjoyed staying at Fairy Glen and all the beautiful Lake District has to offer. Thanks, HOTL owner relations. Property Owner

  Reviewed by Allyson3.4★Feb 2022

• "All absolutely outstanding Better than expected and the photos do not do it justice We were a party of ten - 6 adults & 2 teenagers and two little ones Also two dogs Loads of space for walking boots coats dogs etc and the utility room was a bonus Great that there were loads of glasses plates etc - also all the pots and pans you could ask for We brought towels as that was not on the website but they were provided Many thanks we loved it and despite all the weather we were walm and cosy."

  Reviewed by Stuart5.0★Feb 2022

• "After having some initial concerns about cleanliness after reading previous reviews, we found the property to be spotless & perfect for our holiday."

  Fairy Glen had plenty of space for 3 generations of family. The kitchen was well equipped with everything we needed. There was Plenty of hot water & the heating was excellent considering the variable weather we had. My only issue was that some of the duvets & pillows had seen better days & could do with being replaced. Overall, We had a fabulous New Years break & would gladly come back again

  Reviewed by Helen4.7★Dec 2021

• "We had a lovely pre Christmas break at Fairy Glen."

  It’s a lovely house, warm and comfortable, lots of hot water at all times great location too. Disappointed there were no Christmas decorations up - we ended up buying some to make it look like Christmas. Other than that a great week.

  Thank you for your feedback. We are pleased to see you had a lovely stay at Fairy Glen. There are Christmas decorations available in the cellar for people to put up if they wish. Unfortunately, due to distance, the owner is unable to do this themselves. We hope you welcome you back soon. Property Owner

  Reviewed by Elaine4.1★Dec 2021

• "We had a lovely stay at the Fairy Glen, it was the perfect size for 4 couples and the location was beautiful."

  All bedrooms had stunning views of the peaks. The facilities generally were good, I do agree with previous comments that the property could benefit from a deep clean and some of the bed frames and mattresses might need replacing. However would 100 % return to Fairy Glenn!

  Reviewed by R3.8★Nov 2021

• "Fantastic property and location, however it could do with a good clean and abit of TLC."

  Also, the garden is advertised as enclosed, but our dog got out (at the bottom where the shed is it is not fully enclosed), so just be careful when your dogs are out.

  Reviewed by Jamie3.1★Nov 2021

• "We have previously stayed at Fairy Glen in 2019."

  This year we were very disappointed at the standard of cleaning,especially as there is a later arrival time and earliier departure time. There were multiple cobwebs ( these had been commented on by previous guests in the visitors book) through out the house. The dining table has a groove around the top in which there were a lot of food particles. This was easily cleaned by running the hoover nozzle along the top of the groove. The beds on the middle floor were squeaky and some of the mattresses uncomfortable and in need of replacing. The left hand oven in the cooker in the kitchen would not reach and maintain temperture as the inner glass was missing, making it unusable. We reported this to Heart of the Lakes along with several other maintenance issues. We had a visit from the maintenance team who were going to arrange for the glass to be replaced. We hope that all of the above issues issues will be retified , we had already booked to stay at Fairy Glen in October 2022 before our current visit.

  Reviewed by Andrew3.1★Oct 2021

• "Position on edge of convenient Village."

  Quiet, stunning views.

  Reviewed by Jan5.0★Aug 2021

• "Could do with a little TLC as it’s looking a little tired but the location and ..."

  Could do with a little TLC as it’s looking a little tired but the location and having ample room for 9 people that included 3 young children more than makes up for pristine paintwork and furniture

  Reviewed by David4.4★Jul 2021

• "It is a lovely property ."

  We were very dissapointed with the cleanliness of the place . The inside of the windows were covered in big cobwebs . Obviously not been cleaned for wouldn’t know how long. The skirting boards were not clean. A lot of of the pans we had to clean before using them. , We noticed in the comments book other people had remarked on the same comments about the lack of cleanliness . I Do not like complaining but in this instance I feel it should not have been as bad for the amount of money we paid .

  We would like to thank you for your feedback. We apologise that the cleaning was not up to our usual standard and we have spoken with the housekeeping manager so that this does not occur again, We appreciate you bringing these points to our attention and we hope to welcome you back to Fairy Glen in the future. Property Owner

  Reviewed by Judith3.4★May 2021

• "Beautiful character house in a lovely village location"

  Mr WheelerDec 2019

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