Palace Apartment Main Street

29 Customer Reviews

• "Large living area and bedroom although bedroom needs a dressing table and proper mirror."

  Rugs throughout were a trip hazard. Kitchen is small some damage to cupboard reported but photo was asked for which is not possible on the app. Small sink has food masserator but didn't know how to work it, no instructions, and it just sat with water in it from the draining board. A bowl and drainer would have been good. We knew fridge was in dinning area but it was much more inconvenient than expected. Shower room reasonable but shower cubicle needs a shelf.

  Thank you for your comments regarding what you would like in the apartment. It is appreciated to help us make improvements. We are glad you enjoyed the location and great weather. You also made full use of the parking permit. Hope to see you again next year. Property Owner

  Reviewed by Jenny3.4★Jul 2024

• "Apartment clean and comfortable, but quirky in layout, with kitchen and bathroom on different level."

  The living area and bedroom were excellent, but the kitchen and bathroom were poor, and both are in need of urgent attention. The is no storage facility and the fridge/freezer is in the dining area some ten steps below the kitchen. On the positive side, we thoroughly enjoyed our stay.

  Thank you for the great comments. We have checked the apartment and it is in a very similar condition as currently advertised. No maintenance is required at this time. Property Owner

  Reviewed by John4.1★Jun 2024

• "Perfect holiday flat- central to the town, quiet and clean."

  The furnishings etc were comfortable and clean, homely. The lack of car parking wasn't a problem as the host had left us a week long parking permit which was valid for a lot of car parks in the area.

  Reviewed by Simon4.7★Jun 2024

• "Lovely apartment , close to all shops & lovely walks"

  Reviewed by Noeleen5.0★May 2024

• "The place was a comfortable stay, apart from the dog hairs on the rugs everything was clean."

  Loved that we could control the heating to keep the place warmer when we were in. Local shops are a short walk away. The rugs were quite an inconvenience as they kept tripping up the toddler due to them not being so flat. Netflix was a good touch loved that. Was not particularly happy with the smell of the cot bed that was left it had a funny smell and the constant wet bathroom floor. Was also not happy about not being provided a permit for our whole trip only 3 days were paid for, we ended up paying for our own parking for remaining 4 days but has now been refunded.

  We are happy you found the apartment comfortable. Unusual that you found hairs and smells. The travel cot had never been used before and all dog owning guests have been extremely clean. There were five of you using the shower, we will change the floor mat to improve the bathroom. We provide a free permit as standard. During summer months it is for seven days. We are glad you enjoyed your stay. Property Owner

  Reviewed by Clara3.8★Mar 2024

• "We enjoyed are stay here ,it was perfect location to explore grange over sands, everything right on the door step ,shops, pubs,food the beach is only 5 minutes away from the property."

  The weather was very warm when we stayed ,but the apartment was very cool which was great. The bed was very comfortable,the apartment was well equipped to keep you entertained,the owners left milk and other goodies ,and also refunded us for parking, I definitely would recommend staying here and will be back myself in the near future

  We are happy you enjoyed the apartment and location. We look forward to your next stay. Thank you. Property Owner

  Reviewed by John5.0★Sep 2023

• "A great place in perfect location We took two children 2 and 6, they had Lego and train set at the apartment which was perfect!"

  The apartment is in good condition, kitchen was a bit short of space not work top space as we cooked every day. I think for us the only issues were no washing machine. And the heating.. the thermostat is up very high within a sealed box so I don't think it gets a true reading, so it was cold throughout, heating only came on within the first night we were there, the rest of our week stay we were chillie. I turned every radiator on using the valve but the room temperature according to the thermostat was 21.5 but since it's high up it, Heat rises, so if your thermostat is very high up the wall it will give you an inflated reading and tell your boiler to cool the house down. About 5ft above the floor is the most common place to install your thermostat for an accurate average reading. Because it was a bit cold the towels wouldn't dry and we had to hand wash children clothes which took 3-4 days to dry. Thanks for allowing us to rent the apartment. God bless for all the future.

  We are happy you enjoyed the apartment and location. We do not advertise a washing machine. The heating was set to the summer time setting. This is perfect for most guests. There was a heatwave starting during the week of your stay. However, we would have visited and checked the boiler if requested, but you did not contact us. Property Owner

  Reviewed by James4.4★Aug 2023

• "Great location in the town centre and the parking permit was welcomed."

  Would recommend using the car park on Kent’s Bank Road (opposite Tesco) for overnight parking.

  Thank you for your comments. Most guests park directly opposite the apartment, which is free and less than ten meters away, over night Property Owner

  Reviewed by Tony3.8★Jul 2023

• "Great location."

  Lots of cafes and small shops nearby. Easy to get to the Lakes and the weekly parking ticket was very useful as it is accepted on the central car park in Windermere. The apartment was comfortable and nicely furnished. Good sized fridge/freezer. The table top cooker was fine for two people but a bit limiting in terms of what you could cook as there is only one shelf and one tray. It would be helpful to add a basket or soap tray in the shower for shampoo and shower gel. Some toiletries were provided as well as tea, coffee, milk and a bottle of wine. Overall very good value for money.

  We are happy you enjoyed the apartment. We have installed a new large family size convection oven. There is also a microwave and a gas hob in our kitchen, which is ideal for those who wish to cook and eat in. Property Owner

  Reviewed by Derek5.0★Jun 2023

• "Good location Excellent value We have booked through sykes a few times but never had a place of this size for the money paid."

  The car park ticket for 7 days covering lots of destinations was a lovely unexpected touch and very welcome. Also fans provided was great as was like spain all week.

  We are very happy you had a great summer's holiday at Palace Apartment. Property Owner

  Reviewed by Alan5.0★Jun 2023

• "It was a lovely place to stay the downstairs was excellent unfortunately the ..."

  It was a lovely place to stay the downstairs was excellent unfortunately the kitchen and bathroom let it down in needed a fresh paint the kitchen layout was poor an oven would be better then the combi and general cleanliness ie the toaster and other appliances the carpet strip is a trip hazard as I nearly tripped but area and location was fantastic lovely walks around the sea & parks

  Thank you for the helpful comments. The kitchen and bathroom has been painted and we have replaced the oven and other appliances. We are happy you really appreciated the location. Property Owner

  Reviewed by Michael4.1★Jun 2023

• "Lovely property."

  Sorry for breaking a glass!

  Reviewed by Christopher5.0★May 2023

• "Thanks again for another nice stay."

  Did find the living room a little cold in the evenings and despite what it says in the information brochure it didn’t seem possible to regulate the heating, it just didn’t come on at all. Wine and parking voucher appreciated

  We are happy you enjoyed your second stay. Property Owner

  Reviewed by Caroline4.7★May 2023

• "Lovely stay here right in the centre of town pub next door chippie round the corner shops 2 minutes walk, promenade 5 mins great for walking the dog."

  Fantastic base for exploring the south lakes can't really fault it apart from Netflix being the only TV service that was only issue which I sorted out as I had my fire stick that I could watch my news on. Great stay will probably go back.

  We are happy you had a great stay. We have two fully configured, easy to use, Smart TVs. A ITVx, Channel 4 and 5 are also available in addition to Netflix. Property Owner

  Reviewed by Robert5.0★Mar 2023

• "Amazing property The owner was amazing in response to a problem lovely place great location"

  Reviewed by Joshua3.4★Feb 2023

• "Comfortable stay."

  Appreciate the heating being fixed when failed to come on and the welcome wine and chocolate. Would book again if parking permit still available

  The parking permit is permanently available for all guests. It is for all car parks in Grange Over Sands and many in the lake district. Thank you for booking again for May next year. Property Owner

  Reviewed by Caroline3.8★Sep 2022

• "A nice comfortable apartment , with all the shops and places to eat or take aways as you need right on your doorstep."

  The owners were very helpful. I would certainly go back.

  We are happy you really enjoyed the apartment. Thank you. Property Owner

  Reviewed by Margaret5.0★Sep 2022

• "The property was spacious, clean and right in the centre of the village."

  It is an excellent place to stay and very close to walks and places to visit. The only thing we had trouble with was cooking with the table top oven, it was a slow clunky thing to work with.

  We are happy you really enjoyed the apartment. We have installed a new express oven, 2.5 x faster, to improve the kitchen facilities. Thank you. Property Owner

  Reviewed by Karen4.7★Aug 2022

• "We enjoyed our stay here clean and spacious apartment with pubs and takeaways close to hand"

  We are happy you really enjoyed the apartment. Thank you. Property Owner

  Reviewed by David5.0★Jul 2022

• "Great location, accom itself however disappointing."

  It's listed as an ex commercial premises and it still looks like an office that's had the minimum conversion. Suspended ceiling awful, interior office doors, bunk bed room no wardrobe or table etc just a stool. One thin bath towel each for the whole stay, not even a hand towel. No extra bedding for when it was chilly. Shower tray plug hole blocks, water doesnt drain. Terrible noise from tenants in flat above, there is zero sound proofing. Blurb says local interior designer did it, more like its thrown together from a charity shop. There are apologetic notices up about storm damage to interior walks - just get it fixed! Parking voucher appreciated but overall not worth what we paid for it.

  Thank you for commenting the great location. We are sorry to hear that you were disappointed with our apartment. You never contacted us at all during your stay. Contact details were provided. We always offer to visit and make good most problems the same day. We would have been more than happy to have provided you with additional bedding or blankets if you had contacted us, as the weather was nice during your stay, we wouldn't have thought extra bedding was needed. Palace Apartment is an ex commercial property which is what makes it a quirky alternative to other properties in the area. We are disappointed that you didn't enjoy your stay, most guests love our apartment as they enjoy being right in the middle of the town. Property Owner

  Reviewed by Adele1.9★Jun 2022

• "Huge apartment with lots of facilities."

  Parking outside was easy and free. Would recommend.

  We are happy you really enjoyed the apartment. Thank you. Property Owner

  Reviewed by Duncan5.0★Jun 2022

• "We had a great stay- property was clean, spacious, as described and shown in the listing."

  It’s in a great central location in Grange near the shops and cafes (a lovely new coffee shop opened a couple of doors down while we were staying) and easy to get to other parts of the South Lakes. Although there is no long stay parking outside the property we were given a parking permit which could be used in other car parks, which was very handy. Good value for money.

  We are happy you really enjoyed the apartment. Thank you. Property Owner

  Reviewed by Laura4.7★Feb 2022

• "The apartment was comfortable and clean."

  Also close to shops and tourists attractions so a great location. Only downside is parking can be a bit hit and miss.... but other than that a great place to stay.

  We are happy you really enjoyed the apartment. We have guaranteed parking available now for guests. Property Owner

  Reviewed by Lisa3.8★Oct 2021

• "Unfortunately our holiday was cut short incredibly early so only had 1day here."

  I have been in touch with you with regards to some compensation either money back or as a good Will gesture a return visit perhaps but not heard anything since from you. Apartment was great but found an empty whisky bottle down side of sofa and no iron or board

  We are so sorry that you had to leave early due to personal reasons. Thank you for commenting how great the apartment is. Property Owner

  Reviewed by Sally3.8★Aug 2021

• "Very good just the work men drilling 7 30 was to early."

  We will book again thank you

  Thank you for your feedback and I am sorry to hear about the issues experienced. The building the property is in required emergency repairs to be completed due to a recent flood. The work has now finished and all scaffolding removed on 12th August 2021. Further to this I have carried out renovations throughout the property and trust this upgrade is welcomed. Property Owner

  Reviewed by Stephen4.1★Aug 2021

• "Directions were good and we found the apartment easily."

  Clean and tidy on arrival, and well furnished. Very Covid secure. Apartment had everything we needed with well stocked crockery etc and a lovely fridge freezer. Bed was comfy and good shower. Central location with all we needed within a few minutes walk. Lovely relaxing week.

  We are happy you really enjoyed the apartment. Thank you. Property Owner

  Reviewed by Rona5.0★Jul 2021

• "We booked the apartment as we had a family wedding to attend in Grange in the evening of 26/06/21."

  Cleaner let us drop luggage off at 15.00 as travelled by train. When we entered at 16.45 we found the apartment was still not very clean. Mould in bathroom cabinet, black grime around shower cubicle and sink and dust and cobwebs throughout apartment. Bedding was not up to standard very crumpled and creased. The bunk bedroom had water coming through the ceiling and down the walls due to next door and there was scaffolding up and workmen constantly banging and making a noise. This was reported to Sykes as emergency call on 26/6/21 and case reference is COR-218057-CF. Owner did come and look at the leaking ceiling and walls as we put pans and bin to catch the water which carried on over 2 days. Owner did attempt to do a bit of a clean in bathroom and changed duvet. Owner left bottle of wine and biscuits as a gesture which was appreciated. The apartment could do with decorating and suspended ceiling removed .A new cleaner is also required. Once the problems had been tried to be dealt with we managed to remain in apartment for the full week but spent a very unrelaxed holiday. We also missed the wedding party due to the water coming through the ceiling as could not leave the apartment due to nobody coming to deal with the water until the following afternoon. Spent most of the night emptying pans and bin .

  Reviewed by Yvonne2.2★Jun 2021

• "The location in Grange is brilliant for all the restaurants, cafes, takeaways, shops and a short walk to the promenade with very many places to visit nearby."

  The apartment is nicely decorated with quality fittings and really spacious. The lounge area is very comfortable and there is plenty of room round the large table in the dining area. The bedrooms are a good size and we slept well in the very comfortable king size bed. The kitchen was very easy to use with plenty of crockery etc. The shower is very efficient with plenty of hot water. We really enjoyed our stay and felt the whole apartment had a lovely atmosphere and look forward to return.

  Reviewed by Sheila5.0★Apr 2021

• "This apartment is truly one of the dirtiest places we have ever stayed in."

  There were used tissues left (ironically next to a covid avoidance sign,) huge damp patches, dust so thick you could write your name in it, dead wood lice in the cutlery drawer, a tv which was not connected to an aerial, a bathroom where the paintwork had not yet been finished. The location is good but if you stay here you will have to pray for good weather as you won't want to stay in the property for any length of time.

  Thank you for your feedback. The property had been checked prior to your arrival with a video being taken once the changeover had been completed, as per our cleaning companies pre arrival procedures. We are sorry that you felt the property did not meet your expectations; however, on this occasion we are happy that the property was checked and cleaned to the advertised standards. Property Owner

  Reviewed by Gemma1.3★Apr 2021

• There are no reviews featuring this term Show all reviews