Bridge Cottage

28 Customer Reviews

• "Made official complaint and await response from Sykes cottages"

  Reviewed by Sandra1.9★Dec 2023

• "The cottage is not fit for purpose."

  Mould and damp on the walls, needs fixing and money spending on it to get the mould and damp eradicated. Needs a deep clean, hasn't been cleaned properly for some time Mould and damp in bathroom, mould on ceiling of bathroom.Mould and damp on wall underneath bottom bunk bed.Not healthy for children or adults. Things broken and not working properly ie Rusty tin opener. Would not recommend this place to anyone. The owner needs to spend money on it to get it fixed. rusty tin opener.

  This may be your opinion, but the cottage was thoroughly cleaned prior to your visit.To cure the damp from outside we have had the chimneys removed from all three cottages earlier this year. The cottage is very old & does suffer from condensation, especially if internal doors are left closed eg bathroom, we did however have a walkthrough inspection after you left, as I think you left some comments, & we agree there was a tad of damp on the bathroom ceiling caused by condensation & the small bedroom behind a chest of small drawers has a little condensation which was quickly removed, by Jess our housekeeper, we found no damp behind the bunk beds in the small bedroom, but did find a tiny bit on the botton landing, where a tile had become dislodged, this has now been replaced & all is well. There are two tin openers in each cottage & the one to which you are referring had been left in the bottom of the dishwasher by a previous visitor, but as they both open different types of tins we left it until we could replace it. The cottage is what it is, an old quirky building, requiring constant maintenance which is why Alan is always on hand ........ we do not pretend to be the Dorchester, we have only 3 stars & like to keep it that way, we provide a warm safe haven in rugged 'Wall' country , with dishwasher, washingachine.drier etc etc., we have a plethora of cosy towels & a modern downstairs bathroom. Our housekeeper is incredibly hard-working & she & Alan did the after inspection looking for the problems you mentioned, but could only find traces of condensation. Bests viv xx Property Owner

  Reviewed by Andrew1.9★Sep 2023

• "We absolutely loved our stay at Bridge cottage."

  It is ideally situated on the edge of the town. Walks on the doorstep. Didnt use our car for 4 days. The cottage is cosy and quirky. Well equipped with everything we could possibly need. The washer dryer was a bonus especially after we got so wet on a walk. We will definitely return.

  This is lovely to hear, thank you so so much & so happy your dogs loved it - they are after all part of our families & deserve a holiday too .... Bests viv xxxx See you soon xx Property Owner

  Reviewed by Jane4.7★Sep 2023

• "Very strong smell off damp, mouldly and very dusty."

  Wallpaper hanging off where the damp is up the stairs and in bedrooms. Needs a good clean and renovation.

  This isnt damp but we do suffer from condensation, I do think your visit was quite last minute - actually the same day & although the cottage was cleaned & ready, we do always try to do a last look round, however on this occasion, I think Jess was either away or didnt have the time, however, this cottage has never really suffered from being dusty, but if it is breezy the bits of overhanging trees can blow in really quickly - Bests Viv & thank you for leaving it so tidy xxx Property Owner

  Reviewed by Megan2.2★Aug 2023

• "The lady we spoke to before we got there was lovely, The garden was nice and the cottage was quite sweet, But inside there were problems, The oven was dirty inside and had tin foil inside and someone else's cooking remnants all over it, The shower has a very shinny floor and no grab rail, the toilet door would not shut at all , the best you could get is about a 3 or 4 inch gap open, it is very near the kitchen so when using the toilet with the door open while anyone in the kitchen about 4 feet away making food, , I could say more but my bigest complaint is the electrics."

  The light switch in the kitchen is very unsafe, It is all chiselled out all the wat around it and twice when i turned it on i got a blue flash from it, also once it did a loud hissing sizzling noise , also the heater in the hall outside the bathroom gave a blue flash as well, The fridge was old , very dirty inside and a lot of rust outside on it and would not fully open, all of this is just bad cleaning and neglect and could easily put right, This little cottage deserves better treatment

  Hi - we had no idea the toilet door was a problem, as we don't check the doors closing in our lists .... somehow the door had twisted - perhaps from the prior visior , who knows. We had to have a joiner in to fix it, so thank you for pointing that out, had you mentioned it immediately we'd have aot someone in to fix this as its unacceptable to have an ajar toilet door. The bathroom floor is tiled with the correct type of flooring tile, but we do provide bathmats, we've never been asked for a grab rail, since your visit weve had the electrics checked & there is no problem with it. the fridge was replaced the day you left, but had you mentioned it we'd have brought the new one when you arrived, we just didnt want to disturb you. Jess checked the oven & found no bits of other peoples cooking & we do change the tinfoil every visit & there is even a roll of tinfoil kept in the kitchen. as mentioned before the cottage isnt any more than 3 star, but it is clean, warm & has many facilities for our usual clients who are generally walkers. Bests Viv & thank you so much for your feedback. Property Owner

  Reviewed by Angelo2.2★Jul 2023

• "Lovely quaint cottage in the middle of Hadrians wall, lots to do and see within walking /driving distance, village has very friendly pubs shops and amenities to meet all short break needs."

  Cottage was well equipped but in need of the damp walls addressed and a wee paint job. Shower not designed for amble build people as door is static n gap between sink and door is a squeeze. Nice garden with patio sets n flowers made sitting out a night enjoyable with the bottle of wine left by the host. Had a lovely 5 days enjoying an Internet /satellite free time on our return from our adventures.

  Thank you so much for the positive feedback Veronica, & as you pointed out - we do have that slightly problematic wall, but as we have had the chimney stack removed & sealed, it should resolve itself during the warmer months. Paint job on the cards & shower is a tight squeeze, with hindsight we should have put the door on hinges - will try to get thhis done ....... Bests viv xxx Property Owner

  Reviewed by Veronica3.1★Apr 2023

• "Filthy hasn’t had a proper clean in a very long time have photos if owner would like to see them"

  would love to see photos - to show our housekeeper ... xxx Property Owner

  Reviewed by Tracey1.9★Sep 2022

• "We were very pleased with the arrangements as at the very last minute we were relocated next door ."

  This was due to an issue left behind by previous holiday makers. The Hollie cottage was excellent and suited our needs well. Thankfully there was a dog towel as we completely forgot ours, first time away with my sons dog! The local charity shop helped out too! The only problem was working out the cooker as choices had been worn away! We had a comfortable stay, lacked nothing other than perhaps better weather! This was a return visit to the cottages and was as good as the last one, 15 years ago.

  thank you so much Gillian, I do think you were one of my first visitors from way back - will try to sort out the cooker directions - too much scrubbing!!! Bests viv xxxx Property Owner

  Reviewed by Gillian5.0★Apr 2022

• "Very disappointed."

  Strong smell of damp. Wallpaper hanging off walls and ceilings. Cobwebs, fly poo, dead flies stuck on blinds. Clear signs of damp. Paint on bed sheets. Radiator hanging off wall. Locked in bedroom at 2am in the morning door handle broken. Awoken at 4am following morning fire alarm going off. Opposite a busy road and builders yard ...noisy. outside entrance uneven steps dark trop hazard lighting not working. Absolute nightmare. I have given the owners fair and reasonable opportunity to appropriately compensate us but they have chosen not to and instead are now suggesting the bedroom door may need to be replaced although yesterday they said it was fine? The cottage if you can call it that needs an overhaul I could go on but safe to safe would not recommend under any circumstances

  This was a very last minute booking & our housekeeper went out of her way to pop down & give it a freshen up (having stood empty for a few weeks), this happened to be the hottest weekend so far this year, & occasionally if it is extremely wet outside there could be very rarely a slight odour, but as she had entered the premises she detected no damp smell. As it was very warm she opened a few windows to let the warm air circulate, left fresh milk & bottle of wine in the fridge. There could possibly have been a corner of wallpaper in the kitchen where it joins the wood paneling, this is on a corner & does have a tendency to be brushed past. We had no prior knowledge of a radiator hanging off the wall but it would appear that it may have been accidently knocked, as it is next to the offending door. The bracket had been bent giving the appearance of the radiator being slightly lopsided - this has now been rectified. As I live 50 miles from Haltwhistle, I totally depend on my housekeeper - who lives 2 mins away & her phone number in is the guest book, to problem solve if they can, which was why i wasn't sure of the door lock. The bedroom door isn't an actual lock, but the mechanism had become stuck apparently - this has never been mentioned by any prior guest or the housekeeper. I was assured that it as totally fine once the screws had been replaced by a local joiner (although, I was willing to replace the door, had it been dangerous). This is a country property, as is my own house, I am aware that cobwebs can be removed in the morning & re-appear in the afternoon. The flies stuck in the blinds could have happened overnight, as there are very tiny flies often up there as it is next to a burn. My housekeeper always wipes the blinds as part of her routine, but as the cottages are cleaned as soon as possible after guests leave, then when she went down to do a freshen-up she could have missed these. I have no notion of what fly poo is? There are only smoke alarms in this property, as it is all electric, the batteries were renewed at the beginning of the season, so I have no idea why they would bleep, unless someone had been smoking or burning toast or the batteries had been faulty........ Lisa could find no sign of paint on the bedsheets & as we have oodles of spare bedding they certainly would not have been used had paint been on them. There are two bypasses in Haltwhistle, so although the road is outside it is only used by local village traffic. The road is clearly visible on the images of Bridge Cottage. As for the builders yard - the back of it adjoins the road opposite, so most of the business is done from the opposite side of the yard. It is not open weekends. I can only apologise for her early awakening @ 8.30am on Monday morning. The steps to the rear of the cottage that she mentions are the same rustic type used at Cragside and many country walks, however ours have PIR lighting as well as solar lights. I did offer a 10% reduction & Sykes did return her booking fee. I can say not more than this & I will never again take a very last minute booking due to the extra costs incurred from this particular booking. At least the two previous clients have both loved Bridge & Haltwhistle even though they had some of the worse storms ever. Property Owner

  Reviewed by Karen2.2★Mar 2022

• "We had a fantastic break at Bridge Cottage, tooked away in the corner of Haltwhistle."

  Although the weather was wet and windy it didn't stop us from creating brilliant memories. We would be happy to return one day. Definitely recommend.

  amazing feedback & from a horrid weather weekend - thank you so so much xxxx Property Owner

  Reviewed by Alan5.0★Feb 2022

• "Fabulous stay."

  Will definitely be back in the future.

  thank you so much & love to hear this response - we do try so hard to keep our premises immaculate xxx Property Owner

  Reviewed by James5.0★Oct 2021

• "The cottage has a feeling of being uncared for."

  It is certainly not recently refurbished and needs a good deep clean. The fire in living room didn’t work, the fridge had broken shelves, the shower drain was dirty , our bed was not fitted together so it moved about, generally worse cottage we have ever stayed in.

  The fire in the living room did actually work & is still in use, the instructions which are quite simple are in the introductory folder, the bed was less than two weeks old & may just have needed re-tightening, there was one shelf in the fridge missing as the previous occupants had broken it - this was replaced a week later for the next occupant - unfortunate but i would not have thought a dealbreaker, likewise the drainage cap had been removed & was then replaced a week later - it is pretty impossible to remedy damages within the few hours of a turnaround - so sorry it was so horrific & \I wonder why you didnt contact either me or Lyn for instructions or complaints... Property Owner

  Reviewed by Melinda1.3★Jul 2021

• "“Visited the property in October, unfortunately there were a couple of issues in regard to damp and cleaning at the property including a damp smell throughout."

  This was reported to Sykes and the owners who dealt with the issue satisfactorily. I do think the property is in need of some TLC and understand the owners have taken the feedback on board”

  Reviewed by Sarah1.3★Oct 2020

• "A lovely warm and cosy cottage."

  Good bed and we slept like logs. Having said that we did notice the traffic on Monday morning but had to get up early anyway. The only real problem was the shower which was totally inadequate. I couldn’t wash my hair at all. With such a large walk in shower why don’t the owners upgrade to a more powerful unit?? On that basis only we won’t be staying there again

  we are so looking into the showergate 'thing' & will be upgrading, but it is so so difficult in listed properties .... xxx Feedback so so so much appreciated Bests viv xx Property Owner

  Reviewed by Marion4.4★Oct 2020

• "Haltwhistle is a lovely all the people we met were very friendly"

  thank you so very much Andrea this is so appreciated xxx Property Owner

  Reviewed by Andrea5.0★Mar 2020

• "Very convenient for town centre & Hadrians Wall."

  Nice old cottage, well equipped and with a secluded parking spot, with a gate, round the back where there was also a seating area. Only criticism is the old mattress - very uncomfortable.

  old mattress replaced immediately bests viv & thank you so much for the feedback xxx Property Owner

  Reviewed by Alicia3.8★Nov 2019

• "Kitchen very small, not enough worktop space for food preparation."

  Bathroom very cramped. Shower was fine, but wash basin and toilet crammed together. Anyone large would really struggle. Off road parking space ok, but overhung by laurel bushes that needed pruning. Car was covered in pigeon droppings and sticky substance from trees.

  Hello, Thank you for your feedback. I am sorry for the inconvenience of the parking area, however, there were other areas across the burn & bridge that are avaiable after unloading - these laurels are cleared back 2 x a year so probably were due just after you left, so i do apologise about that. The kitchen is small but that is obivous from the images & description. These cottages are what they are - originally one up one down, but now have 2 x up. This also includes the bathroom, again which is small, we recently had an architect complete the plan in detail ensuring enough space to shower. The toilet & washbasin in a fixed unit & the washbasin tiny to enable the shower to be incredibly accessible, he advised as long as the shower area was substantial, most guests don't spend much time in other areas of the bathroom. We appreciate your comments and hope that there were some positive aspects to your holiday as well. Many thanks. Property Owner

  Reviewed by Chris3.4★Sep 2019

• "A lovely compact cottage, very well equipped."

  The location was perfect although it was unfortunate that there is a plant yard directly opposite which made late starts impossible. The cottage did smell rather damp, although it was obviously well cleaned.

  with the age of the properties - there is an occasional smell of damp if there has been persistent rain, we always try to keep a small window open to allow a draft through the cottage , however if someone is cooking without a window/or the fan operating it can suffer from condensation ... we do state in the intro file to have some airflow if cooking .... xxxbut a lovely review & we thank you xxx Property Owner

  Reviewed by Kerry4.1★Aug 2019

• "Very enjoyable stay at Bridge cottage."

  Well-equipped Cottage, well -situated for walks, visits to Hadrian’s Wall and Vindolanda. Plenty of shops and places to eat close by in the town. Considerate host who provided great information and a warm welcome including milk and chocolates.

  Reviewed by Jan5.0★Feb 2019

• "Great location!"

  We have a dog and there was a lane on the side of the terrace, by the stream that led one way to the river and the other up to Hadrians wall. The walk to Cawfield on Hadrians wall is a really pretty walk by the stream, up to Cawfields, on the wall. Cottage was ideal for us, Every facility you would need, lovely comfy bed, and tiled floor so easy to clean after the dog! Would definitely return, and recommend.

  Reviewed by Jean5.0★Dec 2018

• "The cottage is in a good location for walking the dog, for take a ways and a good pub."

  It is rather tired and lacks Wi-Fi connection, but it was warm and cosy and we had a lovely walking holiday.

  Reviewed by Elizabeth4.1★Oct 2018

• "Good accommodation."

  Ideally located for walking holiday.

  Reviewed by Tracey3.8★Jul 2018

• "Good value for money , very nice cottage ."

  No complaints .

  Reviewed by Kevin5.0★Jun 2018

• "There were many things that we felt let down on mainly the cottage was damp on the ground floor, to the point were we had to remove slugs that appeared."

  The shower room was cold and very poor water pressure, it was hard to wash with water flow. Owner was friendly and welcoming,a mobile contact would have been useful.

  Reviewed by Susan2.2★Apr 2018

• "Had a lovely holiday cottage really cosy would recommend"

  Reviewed by Evelyn5.0★Mar 2018

• "LOVELY COTTAGE, VERY COMFORTABLE AND VERY RELAXING."

  HAD A GREAT TIME. GOOD LOCATION

  Reviewed by Dianne5.0★Mar 2017

• "Please note that mobile phone reception in the house can be poor."

  My O2 could not get anysignal inside (although it did 5 yards from the front door!). Network 3 was fine both in & outside the cottage.

  Reviewed by Mike5.0★Nov 2016

• "Lovely area and beautiful natural surroundings."

  Very friendly and helpful owners

  Reviewed by Megan5.0★Oct 2016

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