Via Alta

10 Customer Reviews

• "We had a great stay."

  Really good location and amazing views from the property. Issues with WiFi but not the owners fault who tried very hard to resolve the issue. We managed to break the key in the lock but luckily we had the owners number who came around with replacement keys straight away. We could not get hold of Sykes on their emergency number. One minor issue - my daughter stayed in the smaller double room and suggests the bed needs a topper as the bed was uncomfortable due to ridges in the matress. The property was warm and comfortable and we would return.

  Reviewed by Sharon3.8★Oct 2024

• "We felt that the previous feedback which was quite negative was not justified."

  We thought the place was great, it was ideal for us. We hed everything we needed and were comfortable for the week.

  Hi Sue, thank you for your feedback, it is much appreciated. We take on board all feedback, and hope to make the property the best we can for our guests. We are so glad that you had lovely stay, and felt the property had everything you needed. We hope that all guests can feel this way, and so really appreciate you feeding this back to us. We hope you will come and visit again soon :) Property Owner

  Reviewed by Sue5.0★Jun 2024

• "The location and views from the property are exceptional unbeatable but the ..."

  The location and views from the property are exceptional unbeatable but the property was filthy with dead flies everywhere the carpets and floors were disgusting The kitchen sink and surfaces filthy The table covering in the kitchen disgusting The sofas upstairs were so dirty my son wouldn’t sit on them the side tables were filthy In the kitchen many of the cups plates glasses had chips The cafeteria’s spout was broken The blinds in the master bedroom were broken The table mats were alive Luckily we cleaned the place when we arrived wore slippers when ever stepping on floor covered the sofa s Washed all kitchen and dinning stuff before use The views from the cottage were so amazing and the situation in Toutbeck our favourite place Please please clean the place up u are so lucky to own it and people like us want to stay I would recommend the property but advice people to be aware of the filth

  Reviewed by Gillian1.6★Mar 2024

• "Poor maintenance of the property which looks very tired and grubby."

  Carpets were dirty and didn't appear to have been hoovered when we arrived, so we cleaned them ourselves. There were a lot of flies in the house - both dead and alive. The kitchen was poorly stocked in terms of equipment and glasses, just some quick wins like providing pint glasses, a decent bottle opener, more than 1 (small) chopping board, some decent cutlery, more than a small drop of washing up liquid, etc. Drains were running very slow and the shower in the 2nd double had hot and cold pipes connected the wrong way around so cold was scalding and hot was freezing. Obviously very dangerous! The draws in the dining room area were full of unopened letters and a pot of paint! The property just needs some TLC, some thought to the needs of guests, a deep clean and throw away the items that don't work anymore (like the cake tin without a base!)

  Reviewed by Philippa1.6★Nov 2023

• "Lovely property, comfortable stay (apart from maybe a couple of sticky out springs in the bed!"

  ). We had a 48 hour power cut, no fault to the owner, but the management company had terrible communication and never got back to us.

  Reviewed by Helen4.1★Sep 2023

• "Really lovely house lots of room for 4 adults, a child and a dog."

  Views are brilliant and walks straight from the door. Friendly and helpful locals and never had any problems with anything at the property. I read reviews of no oven gloves so I took my own, everything else you might need was provided. Lovey stay even if the weather was not lovely.!

  Reviewed by Veronica4.1★Dec 2022

• "Me and my husband liked this property a lot and enjoyed our stay, but there are a few things lacking that would really improve it."

  The lack of a welcome/guest book is a bit irritating, particularly getting into cooler months and trying to figure out the heating system. There were no oven gloves, and all the plugs had been removed from the sofas meaning the footrests couldn’t be extended. The door handle to the main bedroom is very loose and about to come out, and the showers are all pretty feeble. Not within the owner’s control, but the dogs across the road bark a lot (including at random times in the night), which is a pain in such an otherwise quiet location. None of this would put us off staying again (and this was our second visit) - it is a nice size overall and has wonderful views - but it feels like the property needs a little bit of TLC.

  Reviewed by Grace3.4★Sep 2022

• "Property needs a good clean: very dusty and cobwebs."

  No wood provided which was disappointing as we particularly chose property with a multi fuel stove. It would have been nice to open blinds in bedroom to see the views but they were broken. No sweeping brush or vacuum to clean up through the week which was irritating. No chance of an afternoon nap for toddler and grandparents as there was building work going on in the downstairs property. Tumble drier didn't work and nowhere to hang out wet washing. Dishwasher leaked but was fixed within an hour. This property could be excellent with a little more attention to detail as the village is lovely peaceful and beautiful.

  Reviewed by Gail1.9★Aug 2022

• "Despite raising issues nothing was done, I’ve had to chase twice with no response as yet still."

  Totally shocking customer service. House wasn’t clean, things didn’t work or were broken and no action was taken. The only thing that stopped was the work men doing up the property underneath from 8am every day. Really disappointed so far and will no doubt have to keep chasing to get any kind of proper response. Avoid this company at all costs.

  Reviewed by Daniel1.6★Jul 2022

• "Lovely property with great views."

  I know we are paying for the fantastic views from the property but a Welcome Pack would have been nice.

  Reviewed by Michael4.4★Jun 2022

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