Tree Tops

35 Customer Reviews

• "We have stayed her before and all was great."

  This trip when we arrived the heating sounded like a jack hammer in the house. It was the heating. After reporting an engineer turned up on Monday. 2 Sleepless nights later. When they looked at the system they stated they could not fix it as the room where the fault was was locked. The system became quieter but did not work properly for the rest of the week. The engineer stated it would partially work until the fault was fixed. So we were cold at night. The back door lock was broken and an locksmith turned up Tuesday to fix. There was a broken handle on the entry gate and the rest fell apart but i managed to put it back together to get us in. 1 Handle was broken off on arrival. Overall we love the place and this trip was disappointing due to the problems.

  We are sorry you experienced these problems and found your trip disappointing. We want to assure you we did everything we could to resolve the issues as soon as we were made aware of them. We were informed of the problem with the heating and back door on the Sunday evening of your stay and organised the appropriate trades to attend to the problem at the next available opportunity. For the heating this was Monday. On arrival the plumber rang us to explain the situation and to arrange getting a key to the door. He advised us that the guests in the cottage didn't require him to get a key as there wasn't a problem anymore.Therefore he left. We were unaware that the problem hadn't been resolved and that you were cold. We can only apologise for this but had we been made aware of this we could have had the issue fixed. The back door was operational on change over so again we can only apologise for the problem you encountered. We arranged for this to be fixed at the earliest opportunity and the issue was resolved. The gate was left operational. We were aware of a problem with the gate handle from previous guests and had organised for it to be fixed. A temporary fix had been completed ( we are waiting for a part).We are sorry that the temporary fix didn't hold up and for any inconvenience caused. Please accept our apologies and know we did our best to resolve the issues at the earliest opportunity. Property Owner

  Reviewed by Stephen4.4★Oct 2024

• "We loved Tree Tops for our 3 nights in October 24, 3 walkers plus dog having a go at most of Isaac’s Tea Trail."

  The cottage is warm and comfortable, especially the adjoining sitting room and large kitchen with the wood burning stove across both ( which we used- so cosy) The weather was atrocious, but with dog in tow we went out in all our waterproofs. We had some slight reprieves especially walking along the river out of Allendale which was beautiful. Highly recommend the trail, if you have good boots, maps and gear ( and better weather). Could we ask for the following which would have helped our stay? *Clothes horse to hang up wet clothes Also The kitchen tap is dripping all the time The door locks ( including French doors to back) are tricky so perhaps more than just advice is now needed? We are strong and yet still struggled The gate handle needs fixed ( important with a dog to help keep safe as you go in and out) Perhaps a hand towel each would be nice as well as an extra towel in kitchen

  Thank you for your feedback. We are pleased you loved your stay. Thank you for your suggestion of a clothes horse - we will look into getting one. Thank you for letting us know about the tap we will get this looked at. We have got somebody booked in to fox the doors and gate. Thank you for staying at Treetops. Property Owner

  Reviewed by Lindsay5.0★Oct 2024

• "Wonderful holiday let extremely clean and cosy ."

  Very spacious and well equipped It would seem to be an ongoing issue locking the front door and also the handle on front gate broken so difficult to keep gate secure to prevent our dogs getting straight out to main road . That was the only niggle in a very relaxing holiday Would love to return to this beautiful place

  Thank you for your feedback. We are glad you had a relaxing holiday. We are sorry for the problems with the gate and doors. We have booked somebody to come and fix them. We look forward to welcoming you back. Property Owner

  Reviewed by Elaine4.7★Oct 2024

• "Very nice, comfortable, spacious house."

  Underfloor heating made it warm on arrival. The log fire is great. Bathroom shower and bath fantastic. Plenty of kitchen space and facilities for food preparation. Comfortable lounge and good WIFI access, if you need it. Note for owners: half of external side gate handle is missing. Also External door locks were difficult to lock/unlock without human weight braced against door. WD40? Otherwise, many thanks, we enjoyed our stay!

  Thank you for your feedback. We are glad you enjoyed your stay. We are sorry you had problems with the doors and gate. We have asked somebody to come and fix them. Thank you again for staying at Treetops. Property Owner

  Reviewed by Duncan4.7★Sep 2024

• "The property was exactly what it says it was very clean and tidy lots of lovely walks in the area scenery was amazing."

  We are glad you enjoyed your stay. Property Owner

  Reviewed by Natalie3.8★Sep 2024

• "We booked this cottage looking for a relaxing break and we weren’t disappointed."

  Tree Tops is a wam, clean and comfortable cottage in a friendly village in beautiful countryside. The kitchen had a most impressive double fridge/freezer, the shower in the bathroom was excellent with almost immediate hot water and the range of programmes on the television in the comfortable lounge couldn’t be bettered. However being in my 80’s I found the entrance door very difficult, at times nearly impossible, to close and lock properly because of its very tight fit. Despite that minor problem we had a wonderful stay and we returned home refreshed and relaxed. Thanks for making our holiday so memorable. Hopefully we will be able to return in the future. John,Susan and Lyndsay Stanton.

  Thank you for your lovely review. We are so pleased you had a memorable holiday and found Treetops warm, clean and comfortable. So sorry you struggled with the door, we will have this looked at. Thank you for staying at Treetops and we look forward to welcoming you back. Property Owner

  Reviewed by John4.7★Aug 2024

• "Enjoyed a lovely stay here with the family."

  Beautiful cottage in a lovely quiet area surrounded by many choices of walks. Will definitely stay here again (hopefully with better weather!)

  We are glad you enjoyed your stay at Treetops and look forward to welcoming you again soon. Property Owner

  Reviewed by Yvonne4.7★Jul 2024

• "Absolutely beautiful cottage with such a calming feel to it and in such a peaceful setting."

  A luxurious stay with everything you could need. The little touches like the milk and biscuits was so thoughtful and helpful. I’ve already recommended the cottage to family and friends and we’ll hopefully be able to book for a longer stay next time as a weekend just wasn’t enough to thoroughly appreciate the place. The local area is beautiful too. We went on a few lovely walks - much needed after a busy working week. Thank you so much for making our stay so enjoyable

  Thank you for your lovely review. We are so pleased you enjoyed your stay. Thank you for recommending us to your family and friends. We look forward to welcoming you again soon. Property Owner

  Reviewed by Sarah5.0★Jul 2024

• "We had a wonderful week at Treetops."

  The cottage was superb. Extremely clean and well laid out. The kitchen had everything we needed. Comfy beds, comfy sofas, heating whenever we needed it. There were lovely walks straight from the front door and the cottage was very dog friendly with a secure garden. The milk, biscuits etc on our arrival were very thoughtful and appreciated. All round Treetops was fabulous- thank you!

  Thank you for your lovely review. We are so pleased you had a wonderful week. We look forward to welcoming you again soon. Property Owner

  Reviewed by Emma5.0★Jun 2024

• "What a lovely stay at Tree tops."

  Amazing property in a lovely quiet location. Very clean , lovely open space. Loved the fire which came in handy during a wet Saturday evening after being soaked competing the mighty hike in the lakes! Would definitely recommend and will be booking again in the future. Thank you!

  Thank you for your lovely review. We are so pleased you enjoyed your stay. Glad the fire came in useful. We look forward to welcoming you again soon. Property Owner

  Reviewed by Jayne5.0★Jun 2024

• "The home was beautifully presented and clean and equipped with all your cooking needs, and the garden was secure for our dog, there was a small shop just up the road for your essential items also a good park over the road if you have children, and great local walks for our dog."

  Just in the next village there were a few shops, cafes and takeaways. This is a great stay for families and we would come back

  Thank you for your kind review. We are so pleased you enjoyed your stay. We look forward to welcoming you again soon. Property Owner

  Reviewed by Helen4.7★Apr 2024

• "Had a fantastic 3 nights at the cottage."

  Finished to a high level spec. Everything you need and spacious. Great walks on you're doorstep. Little shop 2 minutes away. Alston 5 minutes away. for Everything you need. Would come back in a heartbeat.

  Thank you for booking to stay at Treetops. We are so pleased you enjoyed your stay and look forward to welcoming you back in the future. Property Owner

  Reviewed by Andrew5.0★Feb 2024

• "Fantastic beautiful place we will definitely stay again."

  Thanks for an amazing experience

  Thank you for your lovely review. We are so pleased you enjoyed your stay. We look forward to welcoming you again soon. Property Owner

  Reviewed by Tracy5.0★Feb 2024

• "Love staying here we would moving into this our home if we could as we love it that much."

  We have stayed here a few time this year and it never disappoints us. It’s a warm comfort and the community it’s very nice and friendly.

  Thank you for your kind review. We are so pleased you loved your stay. Thank you for booking to stay at Treetops and we hope to welcome back soon. Property Owner

  Reviewed by Julie5.0★Oct 2023

• "We have stayed at tree tops three times now and we loved it more every time."

  The place is clean and cozy. The people that live in the area are so friendly and will always smile and say hello to you. My dog loves going on his walks in the area to try and spot the rabbits and loves that there’s sheep so close to him. We will definitely come back here as much as possible.

  Thank you for coming back to stay at Treetops. We are so pleased you find it clean and cosy. We look forward to welcoming you back again in the future. Property Owner

  Reviewed by Julie4.7★Sep 2023

• "We have had a fantastic week at Tree tops."

  The cottage is absolutely stunning and homely, the best we have stayed in. Excellent for the dogs too. Brilliant for watching Red squirrels and location perfect. A great base to explore the beautiful Pennines and the lakes. We loved the village of Nenthead, the locals were all very welcoming, the model village just out the back was a wonderful surprise too. We cannot wait to come back to Tree tops next year, thank you so much for a wonderful holiday.

  We are so pleased you enjoyed your stay and found Treetops homely. Thank you for booking with us and we look forward to welcoming you back soon. Property Owner

  Reviewed by Shelley5.0★Sep 2023

• "Lovely place to stay, perfect location."

  A few little complaints like loose flags in the back yard, tiles in bathroom also coming loose and front door very hard to lock from the inside. But we would love to come back!

  We're so glad you found Treetops lovely. Thank you for letting us know about the flags, tiles and door. We will get these looked at as soon as possible. So pleased you'd love to come back. Thanks again for staying at Treetops. Property Owner

  Reviewed by Rachael5.0★Sep 2023

• "Beautiful cottage so relaxing will definitely be back"

  Thank you for your lovely review. We are so pleased you had a relaxing stay. We look forward to welcoming you back in the future. Property Owner

  Reviewed by Jayne5.0★Aug 2023

• "Lovely area, great village."

  Tree Tops clean and comfortable. One or two little niggles - the toilet seat was broken, outside table was badly burned and the outside area was disappointingly scruffy which let the property down.

  Thank you for leaving a review. We are so pleased you found Treetops clean and comfortable and we hope you had a lovely time. Thank you for letting us know about the toilet seat and outside area, we will get this looked at straight away. Unfortunately the outside table was damaged by previous guests and we are in the process of replacing it. Thanks again for staying at Treetops. Property Owner

  Reviewed by Jean4.7★May 2023

• "Great holiday cottage."

  Loved the extra touches (fizz, chocolates, dog treats, fleece blankets). Very warm & cosy (in face we had to turn heating down both upstairs & downstairs as too hot!). We’ll definitely be back.

  Thank you for your lovely review. We are so pleased you liked Treetops and had a lovely time. Thanks again for staying at Treetops and we look forward to welcoming you again soon. Property Owner

  Reviewed by Paul5.0★Dec 2022

• "This was our second stay at Tree Tops and it was just as wonderful as the first time we stayed."

  The property is beautiful, very well thought out and well maintained. It truly is a home from home. The bedrooms are generous in size and beautifully decorated, the beds are super comfy and you're guaranteed a great night's sleep. The downstairs is also generous in size and the kitchen dinning area is the perfect entertaining space. The kitchen is well equipped and having the luxury of a double fridge / freezer is fantastic. The location is peaceful but it also has local amenities within walking distance, and Alston is only a short drive away. There are plenty of places to visit as well and all within easy reach of the property - which makes it a great base for exploring.

  Thank you for your lovely review and coming to stay with us a second time. We are so pleased you enjoyed it as much second time round and had a lovely time. We look forward to welcoming you again in the future. Property Owner

  Reviewed by Amanda5.0★Nov 2022

• "Absolutely stunning property, did not disappoint."

  We will definitely be returning. The property has been renovated to an outstanding level and in keeping with the age of the cottage. Loved the open plan feel of the downstairs area and the kitchen is really well equipped. The bedrooms are all an excellent size and the bathroom is beautiful. Outside the garden is a decent size but would benefit from an additional gate to stop children or dogs getting to the gate at the front of the property. One last things, the boiler makes a rather large banging noise when the radiators upstairs come on. Overall 10/10 property and outstanding area.

  Thank you for your lovely review. We are so pleased you liked Treetops and had a lovely time. Thank you for letting us know about the boiler, we will get this looked at straight away. Thanks again for staying at Treetops and we look forward to welcoming you again soon. Property Owner

  Reviewed by Charlene5.0★Oct 2022

• "Absolutely lovely cottage with everything we needed, even provisions for the dog."

  Beautiful area, stunning walks right from the doorstep. The layout inside the cottage is great for families, we loved the kitchen/diner. Would definitely go again!

  Thank you for your lovely review. We are so pleased you liked Treetops and had a lovely time. Thanks again for staying at Treetops and we look forward to welcoming you again soon. Property Owner

  Reviewed by Anke5.0★Aug 2022

• "Our third month in temporary accommodation and we couldn't have chosen better, this time in Nenthead Big, spacious, light and airy, Tree Tops certainly ticked all the boxes."

  Great kitchen, well appointed, a pleasure to cook in and a lovely social space for meals and drinks. Comfortable beds, grand bath and shower, lots of hanging space and wooden hangers too ! Lounge in the lounge? we certainly did and the TV with all the channel and streaming options provided endless entertainment. With such amazing scenery on the doorstep and a vibrant and welcoming local community, Nenthead really suited us and we take very fond memories as well as a raft of stunning photos with us as we leave

  Thank you for your lovely review. We are so pleased Treetops didn't disappoint and you have fond memories to take away. Thanks again for staying at Treetops. Property Owner

  Reviewed by Valerie5.0★Jun 2022

• "Beautiful cottage."

  Very comfortable and thoughtfully decorated. The photographs do not do it justice as we much more spacious than we thought Just feel the front gate needs attention in the way of a lock. We did close properly on exit, but found a couple times it was open on our return and the handle fell off a couple times. All in all though, one of the nicest we have stayed in

  Thank you for your lovely review. We are so pleased you liked Treetops and had a lovely time. Thank you for letting us know about the gate, we will get this looked at straight away. Thanks again for staying at Treetops and we look forward to welcoming you again soon. Property Owner

  Reviewed by Lorraine5.0★May 2022

• "Glorious property that is wonderfully decorated and has all you'd need for a lovely retreat."

  All spotlessly clean. Would love to come again!

  Thank you for your lovely review. We are so pleased you liked Treetops. Thanks again for staying at Treetops and we look forward to welcoming you again soon. Property Owner

  Reviewed by Louise5.0★Apr 2022

• "Tree Tops is an excellent holiday home, one of the nicest we’ve ever stayed in!"

  The location, whilst slightly isolated, was great for touring around different places and we visited Ullswater, local NationalTrust beauty spots and Hadrian’s Wall. I would highly recommend this cottage.

  Thank you for your lovely review. We are so pleased you liked Treetops and had a lovely time. Thanks again for staying at Treetops and we look forward to welcoming you again soon. Property Owner

  Reviewed by Sally4.7★Apr 2022

• "TreeTops is a beautiful property, tastefully decorated with everything you need, and so much space and comfort."

  It is in a very quiet, lovely little village, only an hour and half away from the Lake District which was a great day trip. It is ideally located within easy reach of shops and pubs. We really enjoyed our stay and thank you very much for your hospitality.

  Thank you for your lovely review. We are so pleased you liked Treetops and had a lovely time. Thanks again for staying at Treetops and we look forward to welcoming you again soon. Property Owner

  Reviewed by Elliott5.0★Apr 2022

• "We could not have had a nicer stay at Tree tops."

  The photographs do not do the property justice. It was so cosy and homely. The home was so clean and tidy with beautiful little touches. We will definitely be returning! Thank you again for letting us stay!

  Thank you for your lovely review. We are so pleased you liked Treetops and had a lovely time. Thanks again for staying at Treetops and we look forward to welcoming you again soon. Property Owner

  Reviewed by Jasmine5.0★Mar 2022

• "This cottage is outstanding, a home away from home we spent new year here and we loved it, it has everything you need and more."

  Lovely owners amazing decor and very luxurious can’t wait to return

  Thank you for your lovely review. We are so pleased you liked Treetops and had a lovely time. Thanks again for staying at Treetops and we look forward to welcoming you again soon. Property Owner

  Reviewed by Chris5.0★Dec 2021

• "A fantastic stay at a fantastic cottage."

  Very well furnished and modern. Lovely welcome gifts including processo, mince pies, tin of roses chocolates and a pizza. Excellent value for money, would definitely return for another stay.

  Thank you for your lovely review. We are so pleased you liked Treetops and had a lovely time. Thanks again for staying at Treetops and we look forward to welcoming you again soon. Property Owner

  Reviewed by Craig5.0★Dec 2021

• "We had a fantastic relaxing break at Treetops."

  It truly is like home from home. The cottage is lovely and comfortable, very warm and plenty of space. There are plenty of walks very close by which is great when taking pets. Would highly recommend Treetops.

  Thank you for your lovely review. We are so pleased you had a relaxing break at Treetops. Thanks again for staying at Treetops and we look forward to welcoming you again soon. Property Owner

  Reviewed by Chantelle5.0★Nov 2021

• "Treetops is the most delightful place to stay, it is truly a home from home."

  It has generous sized bedrooms, with quality furnishings and the very comfortable beds. The bathroom has the most wonderful shower and bath, and again is fitted to a very good standard. The downstairs of the property is also of generous proportions and is very well thought out. The kitchen / dining space is huge and allows for everyone to be together whilst cooking and eating. Both the living room and dining room benefit from the log fire and it makes the place feel even more homely. There are lovely little touches such as a pint of fresh milk in the fridge along with some tea, coffee, biscuits, chocolates and even a few dog treats on arrival - which are very much appreciated. The outside space is also of a good size and is secure which is very useful when taking a dog. There's ample on street parking for two cars (possibly more) directly outside the property and access to the property is simple and straightforward. We had the best time here, it was lovely and peaceful but also only a short walk to the local shop and amenities. We genuinely can not find fault with anything. We had great communication with the owners, who were friendly and polite. Its safe to say we will be returning next year and we can't wait to do so!!

  Reviewed by Amanda5.0★Nov 2021

• "Treetops cottage was absolutely beautiful."

  We have been staying in cottages all over Britain for many years now and I can say this was one of the best. Beautifully, tastefully furnished, amazing attention to detail, and the most amazing log burner !!! as well as underfloor heating!! Loved the open plan layout downstairs. Fantastic shower in the gorgeous bathroom. Delightful bedrooms with beautiful beds and quality linens. Krissie has thought of everything and much more!.Just fabulous all round

  Thank you for your lovely review. We are so pleased you liked Treetops. Thanks again for staying at Treetops and we look forward to welcoming you again soon. Property Owner

  Reviewed by Marion5.0★Oct 2021

• "Treetops cottage was absolutely stunning."

  The minute we arrived we felt at home. It had everything we needed plus more. Would absolutely recommend to anyone looking for a complete getaway. we did some walking nearby which was also very beautiful.

  Thank you for your lovely review. We are so pleased you found Treetops had everything you needed. Thanks again for staying at Treetops and we look forward to welcoming you again soon. Property Owner

  Reviewed by Jessica5.0★Oct 2021

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