Olivia's Retreat

18 Customer Reviews

• "We had a lovely holiday ty for the kind borrow of your lodge the lodge was ..."

  We had a lovely holiday ty for the kind borrow of your lodge the lodge was lovely and clean we also met the cleaner lovely polite young lady the lodge had everything you required all the pots and pans that were needed the only things we where disappointed with was the wifi we couldnt get any did what the owner told us to do but we still couldnt get the code to work but we managed to use our phones and laptop with the data we had,but partner couldnt use his playstation portal and a table and chairs there was rattan furniture there but being disabled there so low couldnt get up when i sat down but never mind we had a good laugh trying to get me up would i rent again yes i would if the wifi situation was rectified

  Reviewed by Anne4.4★Aug 2024

• "The caravan is beautiful, spacious & well equipped on a huge Parkdean site."

  It is located in a quieter area with a sea view. The only disappointment was we couldn’t get the Wi-Fi to work. There is a router but the password doesn’t work. Having Wi-Fi access was one of our priority requirements because of our needs so its not acceptable that we could only use the site Wi-Fi which was a very poor signal and only worked on phones not iPads.

  Hi, sorry to hear this. Yes I totally agree. Wi-Fi nowadays is definitely a necessity. I’m not sure why this may have happened. I have not been informed until yourself. I will definitely look into this to see what the issue is. Property Owner

  Reviewed by Paula4.7★Aug 2024

• "Home from home."

  ..

  Amazing to hear that. Thank you. We do try our best. Property Owner

  Reviewed by Mike5.0★Aug 2024

• "Absolutely beautiful lodge, in a beautiful location, we had a lovely break away."

  Never been to morecambe before and we will definitely be returning, there is plenty to do in the local area, half moon bay is a must. We would highly recommend this lodge to all, we didn’t want to leave, it was so good. Thank you for such a lovely holiday and we hope to come back soon x

  Absolutely lovely to read your message. Yes Morecambe is an up-and-coming location, especially with the Eden Project being built. I can only see it getting better. I’ve never been to the Half Moon Bay. I will be trying that myself. Hope you had a safe journey back. thank you for your feedback. Property Owner

  Reviewed by Gaynor5.0★Aug 2024

• "Would be helpful to have a manual available to give WiFi details, how to put on central heating, gas hob, microwave."

  There was no fob for the barrier at the entrance to the park just always had to speak over the intercom. No name of Olivia’s retreat on the cabin just the number LH 14. A folder of paperwork had been left on top of the boiler and was not easy to spot and was also a potential fire hazard. The door handle to the bathroom was not loose and not working properly. Apart from that it is a very good and comfortable place to stay,

  Hi thanks for the feedback all is taken onboard. I do take things in and try to rectify if needed. In the welcome pack that everyone receives 24 hours upon arrival. Most of the information is in there. Apologies if you never received it I will endeavour to find out if one was sent to yourself. The paper work, not sure why it has been left on there but I will speak to the person that carried out the risk assessment. This is something I will need to amend in the welcome pack. Due to the lodge having a bathroom with a full size bath there needs to be some sort of safety in place. The easy solution was to turn the door handle around. Kids grab things and pull down. They would not think to push up. I will have the maintenance man take a look at it. Apart from this I am glad you had a lovely time and I hope the videos I sent of how to work the boiler and WiFi helped yourself. Thank you, once again for feedback. This does help others. Property Owner

  Reviewed by Patricia5.0★Jul 2024

• "Perfect lodge."

  We could not fault a thing. Decor was fantastic and was spotless. Location was also good situated in a quieter area which was perfect for us. Good communication from the owner and he was more than happy to answer our questions. Would highly recommend this accommodation,and very dog friendly for our 2 pugs who loved the beach ⛱️ and Seaview.

  Reviewed by Jamie5.0★Jul 2024

• "The holiday home was lovely,everything you needed for the holiday was provided."

  There were 2 things that needed attention, the slats under both single beds were not in place and came loose during the night when in bed . We had to attend to them late in the night. I don’t think they must have been checked before hand , one of us could have been hurt . Also the bathroom door handle needs attention it is sticking and could easily break when trying to open it. Otherwise we had a lovely holiday. Thanks.

  Hi. I do apologise, I was not aware there were slats missing for the bed. I would not of thought to check that to be honest. On the bathroom. You need to lift the handle up instead of down. It’s a safety thing for kids due to having a full size bath. Thank you for the feedback. Property Owner

  Reviewed by Rita4.1★Jun 2024

• "Beautiful lodge with gorgeous views of the sea."

  Very clean, comfortable spacious and had everything you need I.e towels, tea towels, dog bowls, utensils, toilet rolls, washing up liquid etc. The lodge was about 10 minute walk from reception (activities,entertainment) which was just a nice distance for nice stroll getting those steps in. Staff were all really friendly and helpful. The site itself is clean with plenty of space for kids to play and dogs to walk. Highly recommend.

  Hi, thank you for your feedback, it’s fantastic to read that you enjoy your time. Safe journey home. Property Owner

  Reviewed by Katie5.0★Jun 2024

• "Really great stay with the kids, good location on site with ample facilities and space in the caravan."

  WiFi was very hit and miss and the prices for the entertainment passes in the welcome pack need updating. But they didn’t detract from a great mini break.

  Hi, thank you for your feedback. Any feedback is gratefully appreciated. I do apologise if the entertainment passes has been changed. I will need to look into that and updated. When it comes to the Wi-Fi, I hope you tried to use the Wi-Fi that was installed in the caravan, it is better. we are very restricted when it comes to Internet speed but I can assure you it is definitely the best we can get due location. Property Owner

  Reviewed by Rick5.0★May 2024

• "Lovely lodge and very clean."

  Walking wardrobes were great. Very comfortable and excellent spot.

  Hi. Thank you for your feedback. It’s much appreciated. I’m glad you enjoyed your stay. Property Owner

  Reviewed by Ian4.7★May 2024

• "Our stay at Olivia's retreat was wonderful the only down side was the weather but you can't do anything about that (or can you)."

  The lodge was as listed, spacious, clean, comfortable and had everything you needed. I have stayed at few pet friendly lodges in the past I'd put Olivia's retreat at the top of the list and would not hesitate to rebook it.

  Good day. I’m glad you enjoyed your stay, you’re more than welcome to return at any point. Thank you. Property Owner

  Reviewed by David5.0★May 2024

• "We have just returned from a 5 night stay at Olivia's retreat."

  The lodge was beautiful, modern, clean and comfortable & was well equipped with everything you need. The views from the lodge are stunning and we really enjoyed sitting out watching the sunset with a glass of wine. The location of the lodge is around a 5 to 10 minute stroll down to the complex amenities and was a perfect location. The site is lovely and we will most definitely be returning back to Olivia's in the future. Thank you for a lovely stay x

  I’m glad you enjoyed your stay and you are more than welcome to return at any point. Thank you for the good review. Property Owner

  Reviewed by Susan5.0★May 2024

• "Relaxing, peaceful and comfortable accommodation."

  Owner very helpful and polite, good communication when gas bottle ran out, got it resolved straight away. Only issue was no information about the site do's and don'ts, microwave instructions and local attractions or places of interest to visit. Will return though. Highly recommend

  Hi, I would like to start off with thanks you for the review. I will endeavour to try and get some instructions for the microwave on how to use and also some local attractions and places of interest at the nearest opportunity. Thank you. Property Owner

  Reviewed by Sally5.0★Apr 2024

• "Fantastic well looked after home from home lodge."

  Equipped with everything you could ever need even tv was all set up with Netflix and PlayStation for the kids. Great wraparound veranda secure for dog. Would highly recommend to anyone and would definitely visit again. Thanks for a great break.

  Hi, I would like to start off and say thank you for the review. I’m glad you enjoyed your stay as you can imagine and as you can see, we try and cater for every eventuality, especially when it comes to the children. Thank you. Property Owner

  Reviewed by Michael5.0★Apr 2024

• "The lodge was beautiful and very comfortable however the park and location were disappointing."

  Thanks very much for the feed back. It’s much appreciated. Can I please ask what was wrong with the comfortability because you have stated it is very comfortable but have marked it down. Accuracy of listing, I’m very interested in where I may have gone wrong. Would it possible to let myself know so I can amend or review what is advertised Thank you very much for taking the time to read this. Property Owner

  Reviewed by Yvonne4.1★Mar 2024

• "One of the best caravans / lodges we have stayed in ."

  Spacious, lovely views out of the patio doors to Morecambe bay. walk in wardrobes in both bedrooms so plenty of storage. Fully fitted kitchen with everything you could need. Thankyou we has a lovely week

  Thank you for your lovely comment. I am glad your enjoyed your stay. Safe travels on your journey home. Property Owner

  Reviewed by Elaine5.0★Mar 2024

• "We really enjoyed our short last minute break away and thank you for accepting our booking at such short notice."

  It was a great base to stay and explore the local area and Lake District. The accommodation was great, really comfortable and clean and had everything we needed. The only feedback I think I would say is that you need curtains in both bedrooms as the blinds are not sufficient as the light shines through from the street lamp outside. We hung towels up the second night and it was a lot better. Overall we had a great short break at Olivia's retreat and would definitely book again.

  Good morning. Thanks thanks very much for the review. It is gratefully appreciated. Our lodge is currently getting updated and unfortunately the curtains are on a backlog. Fingers crossed in the future. If you book again, you will find that there will be curtains. ☺️ Property Owner

  Reviewed by Sharon5.0★Feb 2024

• "Lovely caravan/lodge will definitely be going again"

  Hi, thanks for your feedback, which is gratefully appreciated. I have noticed that you did not feel like the facilities was up to a very high standard. Could you please let me know more information, so I can improve for future bookings. Thank you. Property Owner

  Reviewed by Michael4.7★Feb 2024

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