Reston Mill at Staveley Nr Windermere

68 Customer Reviews

• "We really loved our stay at Reston Mill, the property was big and the perfect place for our celebrations."

  Luckily in a storm there was so much to do at the property including the games and pool room. I think we would all love to return in summer to make use of the garden and hot tub. We loved the little welcome packs that provided shampoo and conditioner, only tiny problem we had was there was not enough toilet roll provided for the 2 nights. It would have been nice to have such a small thing supplied for the duration of the trip as 4 rolls simply wasn’t enough.

  Reviewed by Holly4.7★Dec 2024

• "Booked for a 40th birthday, cottage was spacious and comfortable."

  Ideally located and had everything we needed. Bed rooms were clean and everyone had plenty of room . Social areas were well maintained and again didn’t feel cramped. Hot tub could easily fit 5-6 people and local supermarkets could deliver to property meaning we’re could shop before we arrived. Would definitely recommend booking.

  Reviewed by Chris5.0★Oct 2024

• "Great location, be sure to eat at Eagle and Child."

  The house worked well in terms of seating, cooking and eating. The beds were very comfortable. There was some mould on an outer wall in one of the bedrooms that needs attention. The carpets were grubby and the whole place could do with a deep clean. I had rung Sykes to enquire about the bedding - one of our party has a feathers allergy - but there was no response via the chat and it was impossible to get anyone on the phone. All bedding was synthetic by the way but these things should be declared.

  Thank you for taking the time to leave your feedback. We are pleased that you enjoyed your stay, and that the beds were comfy. We take all comments on board, and they will be passed onto the relevant teams. We are sorry to hear of the issue that you experienced when trying to get through to us, this will be passed on. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Rose3.4★Oct 2024

• "When we arrived the hot tub was cold."

  20 degrees . it took till saturday to warm up adequately. The bin outside was already overflowing so when we left we had no choice but to put bags by the bin. The CD/Radio was broken. The house itself was lovely and clean ( barring a few spider webs) could have done with an idiots guide book to the house . wifi code, heating, where to catch buses etc.

  We will look into why the bins hadn't been emptied, unfortunately if the previous guests forget to put them out, there is a knock on affect. The hot tub had an unscheduled water change, so had been cleaned and refilled with fresh water so that you could enjoy it for your stay. Provided the settings are not interfered with it is back up to temperature in a few hours. Property Owner

  Reviewed by Karen3.1★Oct 2024

• "This location / accomodation is perfect."

  My whole family had a fabulous break here and are looking to return next year. Only 1 negative, there was an accumulation of bin bags in and around the bin (likely due to collection day on Tuesdays) but, should be cleared prior to arrivals.

  Reviewed by Tony5.0★Sep 2024

• "The photographs do no not do this property justice and our expectations were exceeded."

  The property was very clean. Information about where to find things like the WiFi password would be good, fortunately one of the younger guests was able to locate it, I did ask but was not informed until our return. There was some miscommunication regarding the baby cot, I had asked if there was a mattress with the travel cot, and was told yes. We only found the board like base that you find with a travel cot, unfortunately our Granddaughter could not settle on this, and they all returned home a day earlier due to lack of sleep. I would recommend the purchase of a cot mattress to put in the bottom of the travel cot

  Thank you for taking the time to leave your feedback. We are pleased that the property exceeded your expectations. We take all comments on board. Thank you The Lakelovers Owner Relations Team Property Owner

  Reviewed by Joanne4.4★Sep 2024

• "We had a Great time at Reston Mill."

  As there was 10 Adults and 2 Dogs we thought the property would be a little small, but we should not have been worried as there was enough room, and no feeling of crowding was felt. The Hot tub was great, we think it does need a better light outside. As for the general feed back,the facilities at the property are exelent, with new appliences evident, the fridge could do with a replacement allthough the back of the fridge was freezing the items inside did not seem so cold. In places the property is in need of an updating ie, some of the bedrooms to bring it up to the next star rating. Also there is an information folder in the kitchen but no basic info like, Wi Fi password,what to do to operate the hot tub, what is arround the property like shops, pubs ect. Also we did struggle to find Reston Mill as there are many Reston named properties around and when asked in the village were sent back and forth. hen all that was needed was a note to clients " if entering Danes road from the top of the village its the first driveway on the right and if entering from the bottom of the village its the last drive on the left. But we would still give the property 100% and look forward to maybe re booking. Many thanks

  Reviewed by Gordon4.7★Sep 2024

• "We thoroughly enjoyed our stay at Reston Mill, we were a party of 8 adults and 2 children, great living space, was well catered for us all, enjoyed the games room and hot tub In a great location for Windermere, on a bus route can walk to the railway station, lovely village in walkable distance."

  Would definitely return to this property, thank you.

  Reviewed by Suzanne5.0★Aug 2024

• "Lovely house in a great location."

  The only two constructive comments I would make are - the sofa is disappointingly uncomfortable as the cushions are very tired & need re-foaming, & secondly, some oven gloves please.

  Thank you for taking the time to leave your comments. We are pleased that you enjoyed your stay. We do find that sofas are down to personal preference. We take all comments on board. The Lakelovers Owner Relations Team Property Owner

  Reviewed by David4.7★Aug 2024

• "Property is perfect for big group."

  Lots of cookingware in the kitchen. Spoilt for choice. Everything you need. Very big. 3 toilets and shower area. Utility room for hanging clothes. Jacuzzi was ready and in good working order. The only downside is very difficult to call customer services. They always manage the acct online . Well, i would rather speak to someone.

  Reviewed by Grace5.0★Jul 2024

• "Reston Mill is an absolute gem of a property."

  It was equipped to a very high standard and was incredibly comfortable, enabling three generations (plus our four legged friend) to enjoy a lovely week away. The hot tub and games room provided entertainment for us all and had regular use by everyone. Sadly, the inclement weather for part of the week meant we were unable to enjoy the lovely garden to its full potential, however it didn’t stop us appreciating it. One minor suggestion is that a visitors book would be handy, as we always find that helpful when looking for places to visit or places or eat. This is something we missed in this property. We would thoroughly recommend Reston Mill and thank you for letting us stay.

  Reviewed by Cara5.0★Jul 2024

• "Booked for 9 people for an 80th family birthday."

  Property was cosy,comfortable and had plenty of space. Kitchen had plenty of storage and utensils.A few improvements would make it even better that also have been left in previois reviews but not actioned. Chair in living room unstable, fridge freezer too small, games room requires attention too small to play pool, general cleanliness of property requires improving, internet described as high speed but constantly buffers, outdoor furniture requires attention, hdmi cable damaged in living room. A more detailed welcome pack would also be an improvement. The overall stay for the budget was worth it but previous reviews highlighting some of the above do not get actioned.......

  Thank you for taking the time to leave feedback. We are pleased that you enjoyed your stay at Reston Mill. We take your comments on board. Thank you The Lakelovers Owner Relations Team Property Owner

  Reviewed by Mark3.4★Jun 2024

• "The inside of the property was to a high standard of cleanliness and comfort and is very cosy and spacious this is the reason we booked as this was a large party for 70th celebration."

  The hot tub was not available to use the first night which this is one of the main highlights.. the bins outside were overflowing amd we could not get any rubbish in. The garden needs a bit of attention also such as the grass being cut . I would also say do your research as it does say local pub a mile away however rhe pub is shut on a Monday does not serve food on a Tuesday and only opens from 5pm to 9pm the rest of the week, the local chippy does not open until a Wednesday and the other nearest pub you need to have dedicated driver .

  We're glad to hear you enjoyed the property and will look into why the bins hadn't been emptied. The hot tub had an unscheduled water change, so had been cleaned and refilled with fresh water so that you could enjoy it for your stay. There are two pubs within the village that are approx. 15 mins walk, perhaps you missed the other one which serves food every day Monday - Thursday: 1 - 6pm, Friday & Saturday: 12 -8pm and Sunday: 12 - 8pm. There is also a third pub 1 mile away (which is walkable in about 30 mins, or 2 mins in a car) which serves food from 12 - 9pm every day. Within the village there is also an artisan bakery that serves take away and lunches, and a café by the river that serves lunch every day and evening meals Friday and Saturday night. Property Owner

  Reviewed by Sarah4.1★Jun 2024

• "We had a great stay here, plenty of room and everyone really enjoyed their stay."

  The beds were comfortable and rooms a good size. Games room was great for the kids. Hot tub was fab! The carpets and couch’s are in need of a good clean. Apart from that the place is excellent and we would definitely go back.

  Reviewed by Gillian4.4★May 2024

• "Fantastic cottage, only comment I can make is that the garden isn’t fully enclosed and the dogs could get out."

  So other than that the stay was amazing and I’d definitely recommend to friends and family

  Reviewed by Rebecca5.0★May 2024

• "We had a wonderful time at Reston Mill, it was very comfortable and a brilliant size for 10 people."

  We enjoyed the hot tub and loved the giant kitchen table that everyone could eat at and the equally giant sofa that we all could share after a long day. The location was great and we were able to go to all the key tourist spots and explore the towns. Check in was easy thanks to clear instructions and we appreciated the toiletries in each bathroom. Everywhere was clean and tidy. There was a sign by the hot tub about the cleaning, but we were surprised that the hot tub cleaner came half way through our stay and didn't knock to let us know he would be cleaning the tub. We would have appreciated this being listed on the property ad before booking. We were also not aware that it meant the hot tub would not be up to temperature for the rest of our stay, rendering it unusable which was disappointing as it was one of the main reasons we'd booked the stay. We tried to speak to someone when this happened but as it was a bank holiday, we couldn't get through when we called the number listed. The salt and pepper mills were empty which we only realised once we started cooking, but we understand how this could have been missed, hopefully they will be filled for the next people. Also be careful of the single chair in the living room, it's very wobbly when you sit down on it! Otherwise, we had a great stay and would recommend this for a big group looking for somewhere restful and social after a long day exploring the Lake District.

  Thank you for taking the time to leave your feedback. We are are pleased that you are enjoyed your stay. We are sorry to hear of the issues that you experienced with the hot tub, and that you were unable to contact us. We take all comments on board, and will look into your comments. Thank you- The Lakelovers Owner Relations Team Property Owner

  Reviewed by Katie4.4★May 2024

• "On arrival downstairs was clean but smelling of damp dog, it may of come from the hover which was very smelly when on."

  The house could do with a deep clean, behind the sofa, the window frames etc. Upstairs very clean white bedding and towels. 3 bathroom and toilets were needed when there is a big group. Beds were very soft to sleep in. Very well equipped kitchen, the welcome packs come in very handy. Pool table and hot tub a added bonus. Relaxing gardens to sit in. The road is very close but you get use to the sound.

  Reviewed by Sarah3.4★May 2024

• "Great holiday, perfect location for venturing into the lakes for hikes."

  Property is perfect, a little dated maybe but I have eyes for renovations so just look at these properties and how i would update them. Lovely and clean, gardens are beautiful and perfect for furry companions. Kitchen perfectly equipped. We couldn't find plastic glasses for the hot tub but did have our own anyway so wasn't an issue. The road is noisy, but the booking states it is so wasn't anything other than expected, nothing a set of ear plugs can't help with when trying to sleep if you're like me and like the windows open to sleep.

  Thank you for your comments. We are pleased to hear that you had an enjoyable stay, and that you liked the location. We take all comments on board, and hope to welcome you back to the Lake District again. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Holly4.4★May 2024

• "Enjoyed our stay and everything you needed was at the property."

  The closeness to the main road and noise coming from there was too much for us. Could not sit out and was heard everywhere in the house apart from the living room. Had a couple of issues which were resolved immediately by Sykes.

  Thank you for taking the time to leave feedback. We are pleased to hear that you enjoyed your stay, We are sorry that you found that there was too much road noise, the listing does state Please note that Reston Mill is set back from the turn off from the A591 so you can hear cars passing when sat in the garden. We are pleased to hear that we were able to resolve the issues. Thank you- The Lakelovers Owner Relations Team Property Owner

  Reviewed by Ann3.8★Apr 2024

• "Lots of room for a large group and relatively comfy."

  Quite dated in presentation but perfectly acceptable if you're not bothered about a contemporary style. In need of some cosmetic attention. Good location with access to bus routes to popular locations such Windermere and Ambleside

  Reviewed by Adele3.1★Mar 2024

• "We loved our stay."

  Very homely and clean. Great location.

  Reviewed by Laura5.0★Feb 2024

• "It was a lovely homely place brilliant location, hot tub amazing cause rainf and ..."

  It was a lovely homely place brilliant location, hot tub amazing cause rainf and was undercover, eagle and child fantastic pub with lovely food best to book cause busy

  Reviewed by Jayne5.0★Feb 2024

• "On arrival, we found the accommodation to be immaculately clean although we had nine guests and two dogs there was plenty of room for us all in comfort."

  We used the log burner hot tub and games room and couldn’t find any complaints One comment, I would make initially finding the place in the dark wasn’t easy. May I suggest using the what3words app as a better location finder apart from that we had an extremely enjoyable three nights?

  Reviewed by Mark4.7★Feb 2024

• "We couldn’t use the conservatory as it smelt overwhelmingly of dog urine, the games room was also unusable as it smelt strongly of damp and was damp and the pool cues were broken."

  There was dog mess in the garden that hadn’t been cleared (and it wasn’t from our dog) Holiday was ok but totally not worth the money we paid.

  Thank you for your feedback. We are sorry to read of the issues you have raised. Unfortunately, as we were not made aware of these during your stay we were unable to come and assist with the problems to make your stay more comfortable. Lakelovers Owner Team Property Owner

  Reviewed by Sally2.5★Dec 2023

• "We was let down by not being informed till after booking that there wouldn't be a Christmas Tree in place even though it was a Christmas booking."

  The property itself, it wasn't explained about a shared driveaway with a property behind. The Pool Table room lacked quality and needs some TLC, the TV doesn't work in this room either. It wasn't made clear the house only had 1 TV throughout. The pictures make the house look a lot bigger than it is. There was no instructions in the property so for the first 2 nights we only had 1 oven. There was no welcome book in the property giving you information on the property or the workings of the property. The shower upstairs leaks into the Kitchen. Some rooms are boiling hot others are freezing cold. The French doors out to the Hot Tub don't open. The lounge is small for 10 guests. There is only 1 fridge freezer which needs to cater for 10 guests. Pre-Arrival information didn't give us equipment lists for cooking etc. The beds and bedding was very comfy. It was a disappointing stay.

  Thank you for taking the time to provide this feedback. I can see that the booking was made in August and the request about Christmas decorations was made in November. Unfortunately, we were not informed about the maintenance and appliance issues that you had during your stay, otherwise we would have attended the house to make your stay more comfortable. The images and property description provided of the property accurately describe all the amenities, including TV's. We always recommend guests enquire on the suitability of a property prior to booking. We will now inform our maintenance team to investigate the issues listed. We are glad that you found the beds comfortable. Lakelovers Owner Team Property Owner

  Reviewed by Reece1.9★Dec 2023

• "Had such a relaxing time here for a family reunion to remember our late father."

  Highly recommend and would definitely stay again.

  Reviewed by Patricia5.0★Nov 2023

• "A lovely homely place."

  Lots of space, well equiped and beds very comfortable. The only fault was the glass door in the upstairs single bedroom, there were hooks for a curtain but this was missing. Would definately stay there again and recommend to friends and family.

  Reviewed by Rita4.7★Sep 2023

• "Fantastic holiday house in the Lake District with plenty of room for 2 families."

  Very well equipped kitchen, comfortable beds and spotlessly clean. We loved our stay and didn't want to leave!

  Reviewed by Carrie5.0★Sep 2023

• "Lovely large property."

  Hot tub and pool table were an added bonus. Beds very comfortable. Had a lovely break including the dogs and would definitely book again . Thank you!

  Reviewed by Gillian5.0★Jul 2023

• "After reading other reviews about this property, I had mixed feelings prior to my arrival."

  Once arrived, my first reaction was how close it was to the main road. I then read the instructions for the hot tub and to be threatened with a fine and seeing a camera was not a good start. I understand rules need to be put in place but a fine goes too far. I’ve never come across a curfew on a hot tub either! Apart from this, there was 7 people staying here and the property works well for large families. The kitchen provided plenty of gear - may need to stock up on a few more cups/mugs though. The front room was very clean and cosy. The roll top bath may work better by being replaced with a shower over bath to prevent bathroom queuing. The large dining table was great. The bedding was extremely comfortable. Staying in the location of Staveley was lovely. It’s a beautiful village. The welcome packs of tea/coffee and biscuits was a nice touch.

  Reviewed by Lesley3.8★Jul 2023

• "Beautiful house with everything you could possibly need."

  We had a great time as a family at this house. Hot tub was clean and hot. Everything was perfect. Many thanks

  We are pleased to read that you had a great stay, and enjoyed all the facilities. We hope to welcome you again. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Laura5.0★Jun 2023

• "The house was in a great location for visiting nearby tourist spots and the village itself has decent facilities."

  All the bedrooms were a decent size. The kitchen is well stocked with all the crockery, cutlery, glasses, pots and pans you could need. There was washing up liquid, dishwasher tablets, sponges and cloths provided as well as tea towels and a little pack with some cookies, milk, coffee, tea and sugar sachets to get you started. There was also salt pepper and oil in one of the cupboards. There were small complimentary packs of toiletries in all the bathrooms too. The hot tub was great as was the pool room (although that smells a bit damp) Although the fixtures, fittings and decor ard a bit tired we had a comfortable stay and would be happy to stay again. The door lock is a little tricky to manage though and takes some fiddling to open and lock. The upstairs door was easier to use

  Thank you for your kind comments. We are so pleased to hear that you enjoyed your stay. We take all comments on board, and we we will ask our Maintenance team to take a look at the lock. We hope to welcome you back again. The Lakelovers Owner Relations Team. Property Owner

  Reviewed by Angela3.8★May 2023

• "The external bin for the property was overflowing with and surrounded by rubbish, presumably from previous guests."

  It was unsightly and we couldn’t put our rubbish in the bin, so retained bin bags in the porch area. It’s disappointing in this day and age that there were no bins for recycling or any instructions on the matter. Apart from those issues we enjoyed our stay at the house, which was clean and comfortable.

  Thank you for your comments, we are pleased to hear that you enjoyed your stay. We will ask our Maintenance team to look into the matter with the rubbish. The Owner Relations Team. Property Owner

  Reviewed by Alan3.8★May 2023

• "Great cottage with loads of space."

  Very private place with good links to Windermere. Beds were all very comfy, large living area was perfect for 7 of us. Hot tub was clean and hot when we arrived and easy to work! Would highly recommend this place.

  Thank you for your kind comments, we are so pleased to hear that you enjoyed your stay, and the hot tub. The Owner Relations Team. Property Owner

  Reviewed by Antony5.0★Apr 2023

• "Some toilet rolls would have been welcome."

  We had to go out and buy some. Not what you expect given the price.

  Thank you for your feedback. We will let our Housekeeping Team know. We hope to welcome you back again. Property Owner

  Reviewed by Michael3.8★Feb 2023

• "The property is tired and dated, and in need of modernisation."

  When we first arrived the heating was not working so we went the first evening and following morning without central heating. Once fixed, which the company were quick to do, it went well for the following 2 days. On our final night we noticed a damp patch on one of the walls in the twin bedroom and had to move the bed as it was gradually getting worse throughout the evening by morning the patch of damp had grown considerably and on closer inspection another 2 of the remaining 3 bedrooms had a similar issue although not as bad. It was our last morning but we called the company to let them know. A maintenance man arrived quickly but was rude and failed to listen to what we were saying. He insisted the issue had been going for some considerable time and it was impossible that we would have just notice. This was definitely not the case as all rooms were being used and as a result of the appearing damp we had to move the beds. Despite what we had read in previous reviews the property was clean although a little musty smelling and could have done with some air fresheners.

  Thank you for your feedback. We take all comments on board, and will look into this issue further. Property Owner

  Reviewed by Maureen2.8★Feb 2023

• "We had a wonderful stay at Reston Mill."

  The location was perfect as it was just a short walk to a fantastic micro brewery and independent shops amongst beautiful scenery. But then also only a short drive to Windermere or Kendal. The hot tub was a massive hit, although we had an issue with the door from the conservatory for easy access which had frozen over but this couldn’t be helped. Perhaps maybe though some hooks outside to hang towels would be a good idea? The kitchen and living room was a brilliant size for our party of 9 and all of the bedrooms and bathrooms were all very clean. There was a few nice touches when we arrived as well with a little box of biscuits, few cleaning bits and also toiletries in each of the bathrooms. Brilliant stay!

  Reviewed by Claire4.7★Jan 2023

• "The property was comfortable, spacious and was located in a very good position."

  When the heating came on , the house warmed quickly and stayed warm for a long time. The house and location met all our needs and the issues we raised with Sykes at the time were responded to instantly, with excellent customer service. The hot tub was perfect once we had got it up to temperature , within 12 hours of arriving. The pool room was well used by the young people, and on the wet days kept them busy. The house was tidy , but it was clear it had not been dusted for some time. The bath leaked water, there were several hornets in the cleaning room, the heating did not always click on, so we had some chilly early mornings. The camera looked straight into the hot tub, which was something we all felt uncomfortable with, especially at times when the young people were using it!! 2 dining room chairs were not safe to sit on and there was no visitors book to leave comments in, which made us wonder if the owners were aware of the above issues? The village and local pub were lovely, and only a short drive to many key destinations.

  Reviewed by Rebecca3.4★Oct 2022

• "We really enjoyed our stay at Reston Mill and the space was excellent."

  It's in a lovely area and the Hawkshead brewery is a lovely bonus We would come back as it met our needs It could benefit from a good clean as there was a lot of dust and cobwebs and the oven took ages to cook.

  Reviewed by Julie4.1★Oct 2022

• "Excellent stay"

  Reviewed by Balbir5.0★Sep 2022

• "It is a beautiful cottage, very spacious and in a good location and we enjoyed our stay there very much."

  However, there are a few things that could be improved: - quite a few cobwebs throughout the property - a full length mirror in every bedroom - only one shaving socket which did not work - more hooks in the bathroom (behind the doors) to accommodate towels and dressing gowns - a bigger games room

  Reviewed by Gail4.1★Aug 2022

• "Lovely property in a great location for exploring the lakes, could benefit from an upgrade in some areas, cleanliness wasn't the best but seen worse, impossible to play pool in the games room because of the space but we tried,Lovely big hot tub which was well used on our visit, nice garden which is close to the road but you forget about it after a while, the poor points didn't affect our stay we had a fantastic time."

  Reviewed by Alan4.1★Aug 2022

• "The property was a great location and suited our big family."

  Whilst the decor is looking a little tired, it was clean and the bedding and towels were good quality.

  Reviewed by Emma3.8★Jul 2022

• "Loved the location."

  Property a little tired in need of an upgrade, smelt old. Road behind property quite noisy. Access and parking good.

  Reviewed by Mark3.1★Jun 2022

• "Fantastic time at Reston Mill."

  Very spacious and roomy, very clean. Could do with a little updating, but we all enjoyed our stay, and the dogs loved it. Hot tub was brilliant for relaxing after long days out. Staveley village was a 15 minute walk away from the property which was a pleasant walk with the dogs. Overall, would definitely recommend.

  Reviewed by Janet5.0★May 2022

• "Firstly the pictures do not really reflect what this property is like as furnishings have changed and extra lighting has been used."

  This property is semi detached and overlooked by the adjoining property however the photos make it look like it is very private and sits on its own. Having said that our experience was really good. The upstairs shower which others have commented about worked efficiently for us. The property was warm and very spacious however we spent the majority of our time in the conservatory. There is a leak from the roof when it rains. The grandchildren (aged 4 and 3) were able to play in the garden which was secure the only downside was the stone steps leading to and from the grassed area and no garden toys to play with. The hot tub was not up to temperature on the Friday night however by the Saturday morning we were able to use it. The area around the hot tub needs a good clean or rubber matting in place.. The games room was very small and restricted the game of pool. The property was clean with a well equipped kitchen and the large dining table enabled us to enjoy a meal together. We had a lovely weekend and would certainly recommend it to family and friends.

  Reviewed by William4.1★May 2022

• "It is a great property, large and comfortable with plenty of kit inside to keep you well fed and sheltered."

  Great location within easy walk of interesting locations to visit, only a few miles to Kendal in one direction and Windermere in the other. Good local facilities in the village as well. The only comment would be that it looks a little tired and could do with a bit of a spruce up. Had a great time and would go again.

  Reviewed by Andy3.8★May 2022

• "This property was ideal for a family of 10 gathering and accommodated us all including the dog."

  Like the previous reviews we also had problems with the upstairs shower which was cool to cold no matter how long we left it to heat up. We were unable to get hot water from any of the taps including the kitchen also the radiators did not heat up even when we turned the thermostat up. Thankfully the gas fires in the living room and dinning area were good and gave out the warmth we needed. A few other things to note is the conservatory roof leaks and as we had rain we had to put a few pots down to catch the rain. The hot tub was fabulous it was such a shame it wasn’t in a cleaner environment, getting in and out wasn’t inviting with rough dirty ground and as in a previous comment a couple of cigarette butts on the ground. Sorry to sound negative but for the price we paid we expected to have these basic Facilities in working order. The property was spacious and the ample seating and beds were clean and comfortable. It’s in an ideal location for the lakes, the main road at the back wasn’t all that noticeable and we had a lovely family break.

  Reviewed by Kevin3.8★Apr 2022

• "We had a fantastic stay at this property and it was exactly the place we needed ..."

  We had a fantastic stay at this property and it was exactly the place we needed for my group the beds were comfy the house was warm and clean just perfect

  Reviewed by Emma5.0★Apr 2022

• "Very good property with all the facilities we needed and great location for the lLakes."

  We had an issue with the showed that had been identified in a previous review but was not sorted! This was frustrating but we got a Lakelovers engineer in to sort it quickly! Only other thing would be to have another shower for a big party like ours and more understanding as to how close the main road was! Enjoyed our stay though!

  Reviewed by Johnny3.4★Apr 2022

• "The house smelled damp on arrival, although heating was good when it got going."

  Beds were very comfortable. The location of the property was great and it had everything you could want in terms of facilities although the upstairs shower didn’t work. We just felt it could have done with a deep clean. The area around the hot tub was also dirty with cigarette end and bottle tops. The games room was very cold, dark and unusable with dog dirt outside the door. We did have a good time but felt the whole place needed freshening up.

  Reviewed by Beryl3.1★Mar 2022

• "Comfortable cottage, decor a little tired despite some review replies saying it had been recently decorated."

  Kitchen very well equipped, beds spotless and very comfortable. Hot tub a real bonus especially for young children. Main disappointment was one of the (only two) showers being out of use due to very poor drainage caused major leak in the kitchen ceiling. Despite travelling to Windermere to report said leak, no one came to repair it, although I was promised someone would be there that day. This meant only one shower for 6 adults for 5 days. Despite this we had a a fabulous week, great location, excellent pub, brewery and walks in the area.

  Reviewed by Susan3.8★Mar 2022

• "We had a wonderful stay, the property was bigger than we thought."

  Easy to find with directions, inc key collection. All the info we needed was provided. We would definitely recommend, thank you so much for a brilliant weekend

  So glad you enjoyed your stay Rebecca, and thank you for your feedback. Property Owner

  Reviewed by Rebecca5.0★Feb 2022

• "Really great space for our group of 8."

  Could have slept a couple more too. Well appointed kitchen with all the extra bits you aren't sure they'll have, like weighing scales. The hot tub and pool table were great! The location is brilliant, nearby local attractions and stunning scenery.

  Reviewed by Charlotte5.0★Feb 2022

• "Reston Mill has the dream combination of being on a main route within short distance of everything you could want for a holiday in the lake district, while also feeling quiet and secluded."

  Great venue. Few minor issues with loose door handle, a shower working intermittently and the lack of radiators in few areas. However overall the house, facilities and its surroundings were lovely would highly recommend.

  Reviewed by Kevin4.7★Feb 2022

• "Great location and property, hot tub was fantastic!"

  Very comfortable stay, kitchen had everything you need for self catering.

  Thank you very much for your feedback, we're very pleased you enjoyed your stay! Property Owner

  Reviewed by Satnam4.7★Dec 2021

• "The property is a little dated compared to the pictures, would recommend a little spruce up."

  The hot tub was not turned up on our arrival so thankfully someone in party actually checked it out on arrival and turned the temp up otherwise we would have been extremely disappoint when we came to use it and missed out on half the holiday waiting for it to heat up! Wasn’t warm enough by Friday evening so had to wait until Saturday. A number of broken glasses in the property, the crockery could do with an overhaul and to be checked. Hearing rooms was difficult, bedroom downstairs never really got warm, our nana had to use multiple blankets. Otherwise a fantastic location and place to put your feel up for a large family get together.

  Thank you for your feedback. On your arrival day the hot tub had been emptied, cleaned, then re-filled & it takes time to get back up to temperature. This can cause delays, but we'd rather you had sparkly clean water. The company usually leaves a note to explain, perhaps this got mislaid? The property was completely re-decorated in April, but we will investigate to see what needs sprucing up. We've taken onboard your comments about crockery & glassware & are replacing all. All radiators have thermostatic valves so guests can control heat in each individual room, perhaps this needs better explaining in the property? Property Owner

  Reviewed by Gemma3.8★Nov 2021

• "The property is very dated and not very clean."

  More 3 star 70's bed and breakfast than expected luxury cottage. Multiple issues on arrival with heating, power to games room, hot tub, shower not draining. All were responded to quickly thankfully but wise to manage anyones expectations if staying here. That said, lovely location, great chippy, bakery, pub and cafe all nearby. Enjoyed our break in the end for large family gathering and dog friendly too.

  Thank you for your feedback, and sorry to hear you encountered a couple of issues, but we’re glad they were rectified quickly. The property is a 3 star property, and is advertised as such. It’s recently been assessed by Visit England and has retained its high 3 star rating. It was completely re-decorated in April, but we will look into where we can make improvements. We’re working with the Housekeeping team at Lakelovers/Sykes to ensure our cleanliness standards are met. Property Owner

  Reviewed by Diane2.5★Nov 2021

• "The house was perfect for our needs, lovely big dining table, kitchen & lounging area, plenty of bathrooms and accommodated 8 of us very comfortably."

  The hot tub was a huge hit! Staveley is a lovely little village only 15 min walk with an amazing bakery worth a visit! Tiny improvements would make it even more comfortable such as hooks on the back of the bedroom doors, more mugs and it would be really helpful if you could make it clearer what wasn’t provided so we know to bring them (such as fairy liquid, bin bags, toilet roll, cleaning products etc). There is only a small shop in the village so much easier to bring with. The toilet seat in downstairs bathroom was broken. Great stay and would definitely recommend.

  Thank you for your feedback and we're very glad to hear you enjoyed your stay. We've acted on your comments for improvements and have supplied more mugs, and replaced the toilet seat. Cleaning products, bin bags and toilet roll should all be supplied on your arrival, so we shall investigate why these weren't provided, and ensure that doesn't happen again. Property Owner

  Reviewed by Clare5.0★Sep 2021

• "The cottage itself is nice and is in an excellent location."

  It wasn't as clean as we expected there was a lot of dust about, the wood panelling in the living room was black on the top. There were several black cobwebs one just above my head in the bedroom. We expected it to be spotless especially when it is supposed to be deep cleaned due to Covid. All be it the oven was clean and so were the beds and bathrooms,it just needed to be clean everywhere. The showers also need sorting out the heads dribble water out where the head fits and one of the drains was blocked so the shower tray filled up with water one of the showers makes a terrible banging noise all around the house when in use.

  Thank you for your feedback, and I'm glad to hear your liked the cottage. We have relayed your comments to both the Housekeeping team and Maintenance team and will get these items sorted out asap. Property Owner

  Reviewed by Amanda3.8★Sep 2021

• "The cottage at Reston Mill was only just adequate, the photos on the website were not up to date, the house needs a lot of TLC, particularly the bathroom upstairs and shower room downstairs, the carpets were very grubby and stained everywhere."

  The house was dusty in general so feel like the cleaning was not sufficient, particularly during Covid times!! One thing I must stress is the road noise, it is extremely noisy when the windows are open and sitting in the garden isn't relaxing due to this, although it is mentioned on the details albeit briefly! Although there was outside garden furniture, it wasn't sufficient, with no table - what was there was very shabby, just an old wooden rustic table right outside the kitchen. The kitchen was well stocked with pots and pans, the beds mostly comfy, the hot tub was a welcome distraction from the shortcomings of the house. Staveley is lovely, Hawkshead brewery great and highly recommend eating in the Eagle & child pub. We had a great family holiday in the lakes but unfortunately won't be returning to this house again. Not up to our usual standards sadly.

  Reviewed by Helen2.2★Sep 2021

• "Delighted (and relieved) that no hint remained of dogs having previously been in house or garden - congratulations to cleaners."

  Garden near the house well enclosed, safe and spacious for our 6 and 3 year olds. Garden furniture was quite sufficient. Details could make clear that downstairs single room has windows onto hall, so was not suitable for any child used to sleeping in a dark room. Rubbish arrangements insufficient for family of 10: the bin was full when we arrived. We coped by designating our own recycling bag in kitchen, which grandad then took (2 or 3 trips) to recycling centre in the village. New kitchen bin needed anyway. A plug and /or a bowl in the sink would have been a great help. Otherwise kitchen well equipped. Mealtimes were accompanied by disconcerting clanks and grunts from the boiler.

  Reviewed by Rex and Christine4.4★Aug 2021

• "Lovely holiday."

  We lovely the hot tub, only thing missing was a barbeque!

  Reviewed by Heather5.0★Jun 2021

• "The house was fully up to our expectations."

  It was clean, well equipped and comfortable. The kitchen appliances were modern, new and worked well. The accommodation was spacious and well maintained. Unfortunately the house was let down by the garden and external facilities. The description referred to a BBQ area, but there was no BBQ. The garden furniture was dirty. A garden table was rusty and dangerous. There were only two sun loungers, both dirty and covered in leaves and mud. The garden chairs were in a similar state. The garden was also littered in dog poo. A dog seemed to be coming from the adjoining property. Moreover, the occupier of that property appeared to have permission to park on our site, directly outside our conservatory. They used the hosepipes on our property to fill their pool without comment. Empty beer bottles had been left in the external play area building and some waste in the form of cardboard boxes and empty bottles were left on the property throughout our stay. Eventually, after we complained someone came to clean the garden furniture. In summary, an excellent house let down by the garden facilities and maintenance.

  Reviewed by Michael3.8★May 2021

• "We had a fantastic holiday at Reston mill The area was a good location to explore the Lake District and the house was fantastic and well maintained."

  Reviewed by Emma5.0★May 2021

• "Great house with lots of space."

  ...but we had a cold wet few days & could of done with the heating been on timed...also in the 2 single bedroom the curtains did not meet which was not good on lights mornings other than that it's in a lovely spot & great place to stay..

  Reviewed by Rita3.8★May 2021

• "Ideal location as a base to travel to different areas of the lakes."

  Lovely little village pub and park for children. Lots of space in the house for kids and dogs really relaxing and cosy.

  Miss FishwickJun 2019

• "The property was lovely and spacious and the children loved the hot tub and games room."

  Mrs MontagueNov -0001

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