Easedale

38 Customer Reviews

• "Lovely apartment in fantastic peaceful location with views over the Lake"

  Reviewed by Jane4.4★Sep 2024

• "This property is a studio apartment not one bedroom as advertisedby Sykes, who also have very poor customerservice."

  There were items on bathroom cabinet belonging to previous guest. Not cleaned either side of bathroom sink and the bin next to toilet looks filthy dirty. Heaters in main room not working but wall heaters were sufficient.

  We are so sorry you were disappointed in some elements of your stay, just to clarify, it does clearly state on the website in the description that the bedroom shares a sitting room and dining room, but separate kitchen and bathroom off the main hallway as shown in the pictures. We decommissioned the storage heaters and replaced them with the infrared heaters instead as they are more efficient. We have spoken to the cleaners and rectified all of the issues raised, with a new bin ordered and an extra check being on place once cleaned. Thanks for raising the issues as it allows us to rectify these for future guests. Property Owner

  Reviewed by Kevin2.8★Jul 2024

• "A wonderful retreat."

  So glad you enjoyed your stay Property Owner

  Reviewed by Mark5.0★Jul 2024

• "Easedale is the perfect choice for a quiet location near Gramere."

  Only some minutes to the village with cafés and shops, the café of the museum just around the corner. In an hour around Rydal Water to Ambleside with even more possibilies. This was my second stay here, after 2016 and 2022 near Keswick. I can really recommend this studio, very well equipped,and with many tours right from the front door. Don't miss the Coffin Trail and a walk in White Moss.

  Thank you for your feedback. We are pleased that you enjoyed your stay. We hope to welcome you back for a 3rd visit. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Rainer4.7★Jun 2024

• "Really enjoyed the accommodation Comfortable bed & well appointed."

  Loved the under floor heating in the bathroom & toilet as well as the heated towel rail. Struggled to work out how to adjust the infra red heating in the living room and how to unlock the induction hob. Managed to do both by the next morning but as silver surfers we struggle to cope with new technology. Some instructions would have been really helpful. The view from the property is stunning!

  So pleased you enjoyed your stay, must admit we are a fan of the underfloor heating too!! And the so comfy bed, we will check but all of the instructions for all appliances and heating should be in the guest information folder on the shelf, thanks for letting us know and hope you come back Property Owner

  Reviewed by Hilary5.0★Apr 2024

• "I had a great stay at Easedale, it's a lovely apartment in a super spot."

  I would happily recommend the place to others and will definitely return. A minor comment is it would be helpful for some liquid soap to be left in the bathroom.

  We are so sorry that the soap hadn't been replenished before your stay, we will make sure it's checked each handover, but so glad you enjoyed your stay Property Owner

  Reviewed by Mark4.7★Apr 2024

• "Stunning and perfect location."

  Will definitely want to come and stay again.

  So glad you enjoyed the apartment and we love the location just far enough out and the views are fab we look forward to welcoming you back Property Owner

  Reviewed by Joanne5.0★Apr 2024

• "We really enjoyed our stay at Easedale."

  Amazing views. Comfortable, warm and a lovely kitchen and bathroom. We will definitely come back. Lovely walks and good access to Grassmere. Very peaceful, we saw deer and lots of lovely birds coming into the garden.

  Thank you for the feedback we have just replaced the kitchen so it's lovely to hear it's made the apartment even better. And so glad you got to see the deer while you were there, they are often at the bottom but do come up to the top now and then. Property Owner

  Reviewed by Lisa4.7★Mar 2024

• "Excellent clean and comfortable Lovely walks from garden Fortunate with ..."

  Excellent clean and comfortable Lovely walks from garden Fortunate with weather Wildlife in garden highlight visiting Badger on terrace during evening

  So glad you enjoyed the apartment, and the local walks there are some fabulous ones from the door as you say, am so envious we have yet to see the badger on the terrace. Property Owner

  Reviewed by Howard4.7★Mar 2024

• "Great to be back at this property in its idyllic setting and felt at home straight away."

  Didn’t use the car all week as plenty of lovely walks from the door. Easedale was always a haven to return to after a day’s walking and its excellent facilities made it cosy and comfortable meeting our every need. It was rather an eventful week but we will be happy to return. On arrival we were unable to get in as the mortice lock was on and we only had a Yale key. Thankfully between the maintenance team and a kindly upstairs neighbour we gained access after a short time. A couple of days later the water went off but this too was resolved after United Utilities informed us that an engineer had turned off the wrong valve! A couple of days later the internet was off. Again this was resolved after a couple of guys from Openreach knocked on the door to fix it. All’s well that ends well and we look forward to our next stay at Easedale:)). Thank you to the owners for making it available.

  Thank you so much for taking the time to feed back we always love reading that people have enjoyed their stay as much as we do when we are there. We were so sorry to hear of the disruptions as soon as we knew I called open reach and glad they came out, we will look at potentially removing the mortice lock.. And lastly thank you for bearing with the water recently Grasmere has had some issues around supply but we've been assured they are fixed. We look forward to welcoming you back Property Owner

  Reviewed by Judith5.0★Feb 2024

• "Overall a lovely stay."

  Lovely location looking over Grasmere Lake, though a steep drive up to the property. Good facilities. Everything required for the stay. Loved the heater disguised as a painting. Only disappointment was the internet did not work. This was responded to with maintenance attending, however the resolution was that it could not be resolved during our stay.

  We are so glad you enjoyed your stay and must admit the best part of that hill is the stunning view over the lake as the ultimate reward. Sorry that the internet was down, BT had advised that it was in the process of being fixed, it was an issue that hit a lot of Grasmere. We have now been advised by BT that this is now resolved Property Owner

  Reviewed by Laura3.8★Feb 2024

• "Lovely setting and very comfortable."

  Temperature dropped to below -3 but the apartment stayed warm. I would not hesitate to recommend this accommodation.

  So pleased you enjoyed your stay at Easedale (in, I think, the coldest week of the year so far) and thank you for the lovely review. Property Owner

  Reviewed by May5.0★Nov 2023

• "This is our second visit to Easedale and we really love it here."

  The new kitchen and appliances are good, it is all well equipped,clean and comfortable. The views are stunning with great walks from the door.

  So glad you love coming back and that the kitchen and appliances have made it even better, look forward to welcoming you back Property Owner

  Reviewed by Julie5.0★Oct 2023

• "The property is perfectly situated within a short walk into Grasmere and is surrounded by beautiful views."

  The living room/bedroom is very comfortable and looks out on to the garden and has a lovely view if the lake. The kitchen is very well equipped and has everything you need. There are plenty of walks on the doorstep and bus stops just a short walk away going into Keswick or Kendal. This is the second time we have stayed at the property and we very much hope to visit again soon. The scenery takes your breath away.

  So glad you enjoyed your stay and thank you for such a lovely review. Property Owner

  Reviewed by Nancy5.0★Sep 2023

• "Lovely accommodation in a beautiful setting, near to the village of Grasmere but far enough away to feel like you’re in the middle of nowhere - so peaceful."

  Thank you for your review, I must admit we too like being a little bit away from the centre, and think the view makes the walk worthwhile, so glad you enjoyed your stay Property Owner

  Reviewed by Jackie4.7★Aug 2023

• "Lovely location with fantastic views."

  Lots to access in the local area with no need to use your car. The property has is nicely furnished with everything you need. Would highly recommend.

  Always nice to hear when people enjoy their stay, we are similar once we park we rarely take the car out again. Property Owner

  Reviewed by Lisa4.4★Jul 2023

• "A wonderful property in an amazing area, will be returning and would happily recommend to everyone."

  So glad you enjoyed your stay with us and are coming back again, hope you had good weather and managed to see the red squirrels in the garden Property Owner

  Reviewed by Christopher5.0★Jul 2023

• "This was our second stay at Easedale."

  It really is a little gem of a place with magnificent views over Grasmere Lake. Everything is provided for a proper home from home stay. We look forward to returning in the near future and wouldn’t hesitate to recommend this property to friends and family

  Thank you for your kind comments, we are pleased to hear that you enjoyed your stay. We hope to welcome you back. Property Owner

  Reviewed by Kevin5.0★Apr 2023

• "We liked this property very much."

  It was very clean, very comfortable, very fresh. The infra-red heating from a picture on the wall (and a white disc) was new to us. The view from the window was wonderful. Although it is technically in Grasmere, it is in a secluded location away from the madding crowd. It was rather lovely being able to access the path up to Alcock Tarn through a gate in the garden wall.

  Thank you for your kind comments, we are pleased to hear that you enjoyed your stay, and the walks! We hope to welcome you back. Property Owner

  Reviewed by Francis5.0★Mar 2023

• "Clean. Comfortable."

  Amazing views from the window. Loved the walkability of the apartment - didn't need to use my car while there!

  So great to hear you enjoyed your stay, the view is a real winner and we love being able to park up and leave the car too Property Owner

  Reviewed by Diana5.0★Feb 2023

• "Really enjoyed my stay."

  Easedale was more roomy than expected. Great location and view from window was super - even on rainy days. Could have been a bit warmer though as thermostat set a bit too low and could not work out how to change it. A Smart TV would be nice too.

  We are so glad you enjoyed your stay, we do love that view as well!! The heating controls are explained in the owners handbook, it just requires you to turn the dial clockwise to your preferred temperature. There is also a small portable heater too if needed. We will make sure the handbook is clearer. May thanks Property Owner

  Reviewed by Stephen4.1★Nov 2022

• "The property was musty and the smell of dog was overpowering."

  A humidifier had been left on so the bed was damp. It was dusty everywhere. Hairs in the bed and sink. Toilet roll tubes left in the bathroom. The toilet itself was dirty. The freezer was completely frozen over. Requested the travel cot and high chair and neither were left. Didn’t stay for more than one night. We stayed at another property instead. Very disappointing.

  Thank you so much for taking the time to leave a review and we are sorry to hear that your stay was not what you had hoped for. We have spoken to both the cleaner and Heart of the Lakes (who manage the day to day running of the property for us) about the points you raised. Whilst this is a property that takes pets 'one small dog is allowed' it is unusual for there to be a strong smell, as the cleaners air this every time they go in. In addition to this we also supply the Shark pet hoover to remove as much pet hair as possible, that said we have asked that the property has a longer airing time, where possible. The property does benefit from a very large 6ft by 4ft sash window as well as a side window to allow a full flow of air. Regarding the damp bed; this again is surprising as fresh bedding was put on that afternoon before your arrival. The ‘humidifier’ you mention is actually a dehumidifier so actively removes any excess moisture from the room, as well as some odours. Regarding the freezer we believe that this may be because previous occupants may have not fully closed the door and as such the small freezer box in the top of the fridge may have frozen. We are installing a new kitchen in October 2022 so hopefully this will remove this issue. In relation to the general cleanliness of the toilet and dust the cleaners do not recall leaving it in this state but we can only apologise if this was the case. Unfortunately, having spoken to Heart of the Lakes it does seem they had not placed the highchair and cot at the property at the point of your arrival, for which we are sorry. Heart of the Lakes did assure us that whilst this was an oversight, if you had called them that day they would have been able to rectify that immediately, as their office is only a few miles away. It seems that unfortunately you did not let Heart of the Lakes know about any of the above issues you mentioned until after you had left, and not during your stay, and unfortunately did not call them to say you were leaving prematurely. Otherwise, I have great confidence all of these issues could have been rectified, as we have found Heart of the Lakes to be very responsive to issues raised by guests. As you can see the vast majority of feedback we receive is extremely positive so we always ensure that we act upon any negative experiences. We do hope this response is helpful and assures you that your experience was an extraordinary experience, for which we are extremely sorry, and that we have taken any action required to remedy any such issues. Property Owner

  Reviewed by Rachel1.9★Aug 2022

• "A second great stay at the lovely Easedale."

  Everything we needed was provided and we were very comfortable and happy. No gripes at all, except attention needed to various doors that didn't shut or lock properly.

  So glad to have you back, we are rectifying the doors, at the same time as upgrading the kitchen, and do hope to welcome you back soon. Property Owner

  Reviewed by Gill4.4★Jul 2022

• "Third time at this cottage."

  Fantastic.admittedly the bed is where you eat and where you relax but the space is of a really good size..and as I said the third time wevecstayed and are looking out for dates next year.the gardens re fabulous..and what was really helpful for us was we could go straight out early morning and ladst thing at night with the dog.the views are amaxing and the patio beautiful for jyst sitting and enjoying a drink in the evening..it overlooks grasmere.brilliant access for walks and grasmere itself just a short walk away.what we like is that we re very close to grasmere but not actually in the midst ofthe traffic and clouds.lovely quiet place.highly recommend a stay!

  So glad you enjoyed your week and great to hear you have been before and will be back, we love the gardens too, and the terrace for a drink after a walk is a real winner. Property Owner

  Reviewed by S5.0★Jun 2022

• "This was a lovely property in a beautiful setting."

  There was everything you could need in the property and we really enjoyed our stay and will definitely be back.

  We are so glad you enjoyed your stay and we look forward to welcoming you back Property Owner

  Reviewed by Karen4.7★Jun 2022

• "An out of this world apartment with fantastic views There was lots of wildlife around which made the holiday perfect"

  We are so glad you enjoyed your stay and love it as much as we do, hope you managed to see the red squirrels that are often on the tree by the window Property Owner

  Reviewed by Florence5.0★Jun 2022

• "Lovely apartment with stunning views in a peaceful location with short (but steep return) walk into Grasmere, comfy bed and good shower room."

  Good table/window in bedroom/lounge if you love light for jigsaws!!! Minor irritations: people above a bit heavy-footed and have to walk right past your window to come and go....and the dehumidifier ticks during the night (wasn't sure if we could switch it off, so just left it)...but these were little things and we thoroughly enjoyed our stay at Easedale.

  Thank you so much for taking the time to leave feedback, the dehumidifier is on a timer to come on during the afternoons hopefully while people are out walking, it allows us to keep the property at optimum conditions, that said sometimes it gets turned off at the wall which can impact when it comes on. Property Owner

  Reviewed by Caroline4.4★May 2022

• "A beautiful setting for a walking holiday."

  Stunning views! Very cosy and tranquil. Facilities were perfect. I really had a gorgeous time. The only negative feedback i have is the bins weren't obvious, i didn't know where to throw out the rubbish, and no recycling.

  Thank you so much for that lovely feedback, so glad you enjoyed it as much as we do. We are hoping to agree a new deal with our current waste company to have recycling bins. We will also add a new note in the owners folder highlighting where the bins can be located. Property Owner

  Reviewed by Sarah5.0★Mar 2022

• "The apartment was very comfortable and in a really lovely setting with great walks from the door."

  However, it did feel like the owner had not kept up with certain things. The main thing for us was that there was no docking station and we had really banked on being able to play our music via an Ipod each evening. We were told by you that the owner said that the previous people had broken it and one had been ordered but not arrived in time, however, had you let us know we could have brought our own and this would have made our stay a lot more enjoyable (this is because we eat in each night and really enjoy to have music playing whilst cooking and eating}. The dehumidifier (which it requests is left switched on) came on in the middle of the night and woke us - we didn't know what it was and had to get up to see what was happening - it could be that the previous people had turned it off and so the timing changed. The instruction folder said there was freeview TV available on AV but we could not get it to work. The DVD remote had no batteries and there were no DVDs to go with the player anyway. The HOTL response was that we 'could feel free to go out and buy some batteries' but we didn't see why we should do this and only really reported it so they could be bought for the next people staying. There was previous feedback in the reviews that the bathroom sink was blocked and very slow to drain away - they were told it would be fixed but it was still like it when we went. The handle of the freezer compartment in the fridge dropped off as soon as we tried to open it on arrival and had obviously been previously broken and just balanced back on. Apart from the lack of Ipod these were just little niggles but overall felt like a lack of customer care which did detract from our enjoyment. It was a shame because it's a fabulous setting but would put us off returning. Thank you.

  Thank you for your feedback Mrs Smart. We are happy that you found the apartment comfortable and enjoyed its location. We appreciate the time taken to send your observations which we have now discussed with the owner. They have taken on board all the points you have raised and would like to update their findings. Unfortunately, the damaged docking station has been replaced with a Bluetooth speaker that also charges wirelessly. We can only apologise for not informing you before your stay. The dehumidifier is on a timer, some guests do turn it on/off which effects the timer. The TV and remote control are both in full working order. (some properties have replacement batteries/lightbulbs, unfortunately these can go missing) Due to covid guidelines, to keep our guests and cleaners safe re cross contamination all DVD’s, books have been removed from Easedale and we will update the description on the webpage. Due to the location, Grasmere village is on a flat level and some properties drain slower than others if the water table is high. The freezer part has been ordered and we are awaiting the part to be fitted. We have now updated the description re docking station and DVD info. Thank you once again for your feedback and we do hope to see you again in the future. Property Owner

  Reviewed by Wendy4.1★Jan 2022

• "Great find."

  Excellent location with access to walks from the top of the garden. The view from the accommodation is fabulous. The apartment itself is very well equipped, heating is great & the whole place was very clean, usually dog friendly places do have a slight “whiff” but this didn’t! We would definitely book again & I’ve already recommended to friends.

  Reviewed by kirstie3.8★Jan 2022

• "Lovely apartment with everything you need for a comfortable stay."

  We had beautiful views looking down over the lake. And lots of wildlife to see in the garden birds, red squirrels, and a badger . It was a short 15 minute walk into Grasmere village with plenty of bar restaurant’s and shops

  Reviewed by Margaret Ann5.0★Nov 2021

• "Lovely location with beautiful views of Grasmere from bedroom/lounge."

  Quiet and well away from any traffic. Nice terrace in front to relax in. Visited by red squirrels. Problem with slow draining of washbasin sink in bathroom. Someone came round to fix it but was only partially successful as the problem was further-down the pipe beyond the U-bend. Told it would be fixed after we left.

  Reviewed by Margaret4.1★Aug 2021

• "This is a really lovely apartment with gorgeous view and grounds and in a great location close to Grasmere."

  All needs catered for and visiting red squirrels and birds to watch! Our little dog loved it too : )

  Reviewed by Gill5.0★Aug 2021

• "We thought that the view from the window and patio was amazing and better than it looks from the photo."

  All together a lovely holiday in a great location.

  Reviewed by Julie5.0★Jul 2021

• "What a treat!"

  The location was perfect for us and our dog. And the view was stunning. The actual room was very comfortable with everything you need catered for in terms of wifi, fridge, TV, towels, plates, cups etc and my one and only criticism would be to update the shower as the current one is a bit weak onl power. But we absolutely loved it had 2 nights wasn’t enough!

  Reviewed by Julie4.7★Jun 2021

• "This was a last minute change of accommodation which we are eternally grateful to Heart of the Lakes organising for us."

  We've stayed in a different accommodation (Helm Crag)in this building on 3 occasions so knew of its enviable position overlooking Grasmere Lake. We have to say that Easedale was actually better for us and easily exceeded our expectations. The entrance is a lot closer and easier to reach from the communal parking. Inside the apartment is clean, comfortable and has everything you could need for a really comfortable stay. Having a living room/bedroom really worked for us meaning our dog didn't have first night anxiety when we went to bed. We look forward to returning to this property in the future and would definitely recommend it to family and friends.

  Reviewed by Kevin5.0★Jun 2021

• "This was perfect for us so quiet and tranquil, the position of the property amazing."

  To be be able to lie in bed and look at the lake was priceless. The facilities were spot on . We had everything we needed and being dog friendly made it a fantastic experience.

  Reviewed by Dawn5.0★Jun 2021

• "Everything was as we expected Except for the addition of an amazing view as well."

  We would happily go back again with our dog who was able to get out and run about safely as well. Thanks for a great time

  Reviewed by Katrina5.0★May 2021

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