Black Dog Lodge

51 Customer Reviews

• "Beautiful cabin and very well equipped."

  All the beds were very comfy and nicely styled. The cabin is very clean for being dog friendly. On the day of arrival the place was warm and welcoming and a lovely welcome gift which was appreciated by dogs too. The cabin is situated a short walk to main reception and other facilities on the site. Windermere is only two miles away. Would recommend and will be back again.

  Thank you for the wonderful review, we are so pleased you enjoyed your stay at Black Dog Lodge. Looking forward to welcoming you back in the future Property Owner

  Reviewed by Lisa5.0★Oct 2024

• "Beautiful property, well furnished and immaculate condition."

  Lovely touch with the welcome gifts (including Lily our Cockapoo!), will definitely back to stay again!

  Thank you for your lovely review, we are so pleased you had a nice stay and are looking forward to welcoming you back soon. Property Owner

  Reviewed by Stephanie5.0★Sep 2024

• "We stayed at Black Dog Lodge for 4 nights and wow!"

  This is a home away from home, the most tasteful decorated lodge we have stayed in, with excellent facilities and close to the marina. The location was perfect for exploring all local areas Ambleside, Windermere, Bowness-on-Windermere. The lodge was so clean for a dog friendly lodge and we loved our little doggy welcome gift (so did Athena

  Thank you for your first class review, look forward to welcoming you and Athena back soon ! Property Owner

  Reviewed by Carregan4.7★Aug 2024

• "Great cabin with all you need for a good break, very comfortable with a thoughtful welcome pack to greet us on arrival, great location and would happily stay again, if any gripe, would have liked the dishwasher to work but we did eat out every day so other than basics did't phase us and certainly didn't ruin the break in anyway as the lodge has so much going for it, book it up, you wont be disappointed."

  Thanks for your great review. We weren’t aware the was an issue with the dishwasher, we will get this attended to immediately . (Dishwasher now replaced with new) Look forward to welcoming you back! Property Owner

  Reviewed by James5.0★Aug 2024

• "We had a lovely stay in Black Dog Lodge."

  The lodge has everything you need and the welcome pack was a lovely surprise. We would definitely stay again. The lock on the side door could do with some maintenance, very hard to lock, other than that the lodge is perfect.

  Thanks for your great review, we will get the lock attended to asap, thanks for letting us know. Looking forward to welcoming you back soon. Property Owner

  Reviewed by Helen5.0★Aug 2024

• "Really enjoyed our stay."

  The lodge was lovely and spotlessly clean. We don't normally stay in dog friendly accomodation as I have a dog allergy ( our friend was bringing his hypoallergenic dog.) and I was a little concerned but I had no problems. The location and the site itself was ideal. We would of liked to have done a bbq but couldn't find anywhere that sold disposable ones due to the fact they are banned in the National park so maybe worth mentioning on info to bring one with you. Would definitely recommend to our friends and family.

  We are so pleased you enjoyed your stay at the Black Dog Lodge, thank you for the great review and we look forward to welcoming you back in the future. Property Owner

  Reviewed by Abigail5.0★Jul 2024

• "Absolutely amazing, well kitted out lodge."

  We all had such a great time there last week. It really was ike a home from home with everything supplied, and the welcome food and drink was really appreciated. Although not an issue, it would have been better had the jets worked on the hotub but overall a massive 10 out of 10.

  Thanks for your fabulous review. Sorry there seemed to be an issue with the tub, we weren’t aware and have contacted the tub company to attend to it urgently. Hope to welcome you back soon when you next come to the Lakes . Property Owner

  Reviewed by Stuart5.0★Jul 2024

• "Loved this lodge and how dog friendly it was."

  Had a lovely break away. Couldn’t fault anything and will definitely be rebooking to come back.

  Thank you so much for your wonderful review, looking forward to welcoming you back soon Property Owner

  Reviewed by Amanda5.0★Jul 2024

• "We had a fantastic week stay in black dog lodge for our honeymoon."

  The lodge was spotless and has everything you need. The beds and new sofas were super comfortable. It was like a home from home. We were left a lovely gift for us and the dog too. My only recommendations would be to upgrade the hot tub as the jets were very weak, when I reported this to the hot tub man that visited daily he advised it’s because it’s an old tub so won’t be powerful anymore. Also it would be nice to have a guest book/information pack, I like to read these for recommendations of places to visit. It would also be nice if you could pay for early check in, we got married in a near by hotel prior to our stay and we asked if we could pay for early check in and this wasn’t an option. We would love to come back again, the lodge is in a nice location very close to the lake! We were very sad to be leaving yesterday.

  Firstly congratulations! And thank you for your lovely review, we are so pleased you chose to stay at Black Dog lodge for your honeymoon and that you enjoyed your stay. I do have a guest info book but am currently updating it so I must get cracking with that. Hope to welcome you back soon xx Property Owner

  Reviewed by Hayley4.7★Jun 2024

• "Lovely lodge in a great location."

  The dog blanket was a lovely touch alongside the treats. Having an air fryer was a nice touch and we used this every day. Really nice furniture outside on the decking and the hot tub was lovely. Would be happy to book this lodge again.

  Thank you for the superb review, we are really pleased you liked the lodge and had a lovely holiday. Hope to welcome you back soon Property Owner

  Reviewed by Andrew5.0★May 2024

• "Maxine and Darren, thank you so much for my special birthday gift, how very thoughtful of you."

  Our stay was perfect again, loving your new couches. Lovely touch with the air fryer though we didn’t use it. You have a gorgeous lodge, so comfortable and everything in it makes it a home from home stay. Thank you again for the amazing welcome gifts for us and our pooch. We have booked for September again, can’t wait, never want to leave. Weather was kinder to us this visit. Thanks again for everything xxx

  You’re more than welcome! We are so pleased you enjoyed your stay again and delighted to know you’ve booked your 4th stay, looking forward to welcoming you back in September. Property Owner

  Reviewed by Anne5.0★Apr 2024

• "The lodge was really lovely,very clean and comfortable,the only thing I would suggest to make it perfect is a privacy screen around the corner of the hot tub as you are in full view of all the people and traffic passing by."

  Also maybe bigger towels would be useful. Everything else was great ,just how it should be .

  Thank you for your wonderful review Lisa, we are so pleased you enjoyed your stay at Black Dog Lodge. With regards to the hot tub we are prohibited by the park to add any privacy screening though we will take on board your comments about the towels when we renew them Next. Property Owner

  Reviewed by Lisa5.0★Nov 2023

• "Had a wonderful stay been on this site 5 times now love Windermere."

  Beautiful place very clean has everything you need the only downside is no tv in the master bedroom, we do like to have tv on in bed to fall asleep to (drowns partners snoring out) ha. This however was the only downside to the property. Thank you for a lovely stay I never want to come home from the Lake District.

  Thank you so much for your lovely review, Look forward to welcoming you back to the Black Lodge soon . Property Owner

  Reviewed by Adelle5.0★Oct 2023

• "Beautiful lodge on a beautiful site."

  The lodge had everything you need for break away, and really is a home from home. Nice little touches such as welcome gifts for adults, kids and dogs. Hot tub contractors came daily to ensure water was clean and safe. Well be back!

  Thank you for your wonderful review, we look forward to welcoming you back to Black Dog Lodge in the future! Property Owner

  Reviewed by Martin5.0★Oct 2023

• "Lovely cosy cottage."

  .well situated for Windermere and surrounding attractions

  Thank you for your great review, we are so pleased you enjoyed your stay at Black Dog Lodge. Property Owner

  Reviewed by David5.0★Oct 2023

• "Beautiful lodge - the owners had thought of everything!"

  We will definitely return. Absolutely loved it - so homely and cosey. 5***+++ would hugely recommend this lodge. The welcome pack and dog treats was a lovely touch! So central to all the main attractions in the lakes. Ps Maxine thank you for posting my bikini back! :).

  Thank you so much for your fabulous review. We look forward to welcoming you back next year. Property Owner

  Reviewed by Katharine5.0★Sep 2023

• "Absolutely fantastic again, previously visited in july."

  Everything was just perfect ,everything in the kitchen you need and more……. The bed was so comfortable, lovely clean bedding. Plenty wardrobe space, shower in en-suite just fabulous. The hot tub a well deserved treat. Amazing welcome pack for us and our Bedlington Kaya, thank you so much. One disappointment, you don’t have availability till 2025!!!!, if you have any cancellations for Anne’s 60th in April, please keep us notified. Thank you so much, will definitely be back. The weather was disappointing,but hey Ho, we still loved our time in your gorgeous lodge

  Thank you once again for your amazing review. We will be releasing dates for next year soon - hopefully you will be able to celebrate your special birthday there! Property Owner

  Reviewed by Anne5.0★Sep 2023

• "We had a great holiday, only a couple of things which could be better… Wi-Fi."

  Parkdean Wi-Fi is awful. Would be so much better if lodge had own connection. And the kitchen tap has been put on upside down.

  Thank you for your review, so pleased you had a great holiday. Hope to welcome you back soon. Maxine & Darren (owners) Property Owner

  Reviewed by Louise4.7★Jul 2023

• "Absolutely excelled our expectations."

  Fabulous lodge, fantastic location, Amazing gift pack In lodge on arrival, treats for the dog too, thank you.!! We have booked to go back again in September. ✅

  Thank you for your amazing review, looking forward to welcoming you back in September, fingers crossed for better weather for you! Maxine & Darren (owners) Property Owner

  Reviewed by Anne4.7★Jul 2023

• "Great property outstanding layout very comfortable with plenty of space"

  Thank you for the fabulous feedback, we are so pleased you enjoyed your stay at Black Dog Lodge and hope to welcome you back soon . Maxine & Darren (owners) Property Owner

  Reviewed by Robert5.0★Jul 2023

• "We really enjoyed our stay in this fantastic property we have stayed here before and could not fault anything everything was spot on."

  With the weather being so hot the only negative thing was there was no fan and the lodge got so hot with the sun being on it all day .The park dosnt hire them so we bought one as one of our party has breathing difficulties. Another point we had someone come to change the gas regulator they were doing all of the lodges on the park and the park didn't inform us we were a bit unsure of this and a little concerned as if we were not in they would of just entered the property unknow to us.this isn't a reflection on the property or our stay it was just lack of communication it would of been nice to be informed as the lodge was our responsibility during our stay. Overall we had a fantastic time and we were sad to leave the lodge is a credit to the owners and we will definitely be back making memories to remember thank you .

  We are so pleased you enjoyed your stay . Thanks for mentioning about a fan, it’s a great idea and we will be investing in one for Black Dog. Lodge. Look forward to welcoming you back soon. Maxine &Darren Property Owner

  Reviewed by Shelly4.7★Jun 2023

• "I appreciate this was pet friendly, but the place was covered in black dog hairs,especially on the very squeeky sofas and cushions ,they where even in the toilet, the decking was thick with cobwebs which is unavoidable this time of year but you would think it would be clean on arrival , the key lock only opened on arrival and we couldnt return the key to leave ,as it just wouldnt open."

  The hot tub lad came every day to check it which was good, on returning home i have had an email saying theres an faint orange mark on the white bedding and they are taking £34 out of my bank account without my permission to replace the bed set , i suggested we didnt mark any bedding , but in all fairness maybe buy a bottle of Ace to remove the so called mark , i am really upset by this as i know for a fact i stripped all bed before leaving and there were no stains /marks etc just dog hairs ,the good points it was in a lovely location , after paying £850 for 4 nights i am really shocked they are trying to get more money out of me for a full bed set for a stain on a quilt cover we didnt put there

  Thank you for taking the time to review Black Dog Lodge. We are disappointed you found dog hairs on the furniture, as our lodge is dog friendly there are always a few hairs that escape the clean but we will certainly look into this. With regards to the bedding, our cleaning team reported the stain on the new white bedding after three attempts to clean it with product. This is the only information we have, and as you are aware, the booking has a housekeeping bond of £100. I am sure you would  be disappointed to see a stain on the bedding on arrival so unfortunately this bedding is now unusable hence us requesting payment for a replacement. We do hope you enjoyed your stay at Black Dog and the Lake District overall. Maxine and Darren (The Owners) Property Owner

  Reviewed by Karen3.1★May 2023

• "Went to black dog lodge with our 2 teenage kids for a long weekend the only trouble was it wasn't long enough."

  The welcome pack was a lovely touch. The hot tub was ready to use when we arrived. It was spacious and relaxing, just perfect after a long walk on the fells. The bedrooms were spacious with plenty wardrobe and draw space. The kitchen had everything you needed. Angus, our dog loved the spacious lounge and decking area. He doesn't normally settle out of his own environment but he was so chilled and he loved his little treats thank you. The site clubhouse and restaurant was good. They cater well for families with young children. We'll definitely be back.

  Thank you for your fabulous review, we are really glad you , your family , and Angus enjoyed your stay at Black Dog. We look forward to welcoming you back soon. Property Owner

  Reviewed by Wendy4.7★Apr 2023

• "Have had a wonderful stay here,highly recomend to friends and family."

  To those with or without pets. Lodge was like home and welcome tray of treats were a lovely added touch. Duggee (our 7mth blk lab) says thankyou for his treats!!! Welcome folders gave great information we used this to help us get the most from our walks and sightseeing.We can't wait to come back!!

  Thank you for your wonderful review.. We are so glad you, your family and Duggee had a great time. Hope you got a picture of him under the sign. Looking forward to welcoming you and Duggee back soon. Property Owner

  Reviewed by Emily-jayne5.0★Apr 2023

• "Recommend fitting Venetian Blinds in the main bedroom all bath towels need upgrading to bath sheets."

  All of the utensils in one big drawer is dangerous Knives mixed with all other cooking utensils

  Reviewed by Eamon4.1★Mar 2023

• "Perfect property for our needs as a family of 4."

  Very clean and comfortable. Perfect spot within the site, close to the lake and all of the amenities. Great location to explore the beauty of the Lakes and to relax. Hopefully we will be back again soon.

  Thank you for your lovely feedback, we look forward to welcoming you back to Black Dog Lodge. Property Owner

  Reviewed by Simone5.0★Feb 2023

• "Love this lodge we've stayed here for the last 7 or 8 years and will be again hopefully next year."

  Only gripe was the wifi was down on site without warning so it was a bit of a job planning our days out.

  Thank you for your review. We are very pleased you enjoyed your stay,at Black Dog Lodge, we are told WIFI on the park is due to be upgraded very soon, we look forward to welcoming you back next year . . Property Owner

  Reviewed by Geoff3.8★Sep 2022

• "We loved our stay at the lodge, beautiful weather, great hot tub, fab location, couldn’t have been better, we will book again."

  Thanks for the great review, we look forward to welcoming you back! Property Owner

  Reviewed by Andy5.0★Aug 2022

• "This is a lovely lodge which is well-maintained, clean and spacious."

  It’s suitably equipped for a holiday lodge (though no bath sheets which would be useful). We had a lovely holiday overall but the Parkdean clubhouse (which has a restaurant/bar, swimming pool, small shop) really let things down. We have been to White Cross Bay 3 times before but we felt standards had dropped this year. The service in the restaurant was appalling with longs delays, missing items and a limited menu. Meals have to be ordered via an App and downloading and using it was really difficult given that the Wi-Fi is useless and it’s difficult using even 3G/4G on site. On one occasion, we sat in the restaurant for 15 minutes trying to get the app to work and eventually gave up, and went to the bar to try and order. When we got there, we were told that all meals were sold out and there is absolutely no food available. This was at 7pm! On another occasion, the bar closed at 10pm because staff wanted an early finish despite there being customers still present. I’d have no hesitation in recommending this lodge, but I don’t think I’d recommend White Cross Bay again. By the way, the Lee really is no Wi-Fi availability so bear this in mind if you need to do any work.

  We are really pleased you enjoyed our lodge and thank you for your lovely feedback. We are sorry you found the park facilities to be lacking, we believe good WiFi will be available very soon and the park is working hard to address the staffing issues.. Property Owner

  Reviewed by Sonia4.4★Jul 2022

• "Absolutely first class from start to finish."

  Loved our stay In The Black Dog Lodge. Brilliant location on the park, right along from the Marina at the lake, brilliant for us kayaking. Some nice touches with the welcome pack. Loved the jacuzzi and the large decking area. Buddy our Labrador loved it and his morning swim in the lake. Definitely a step up from Parkdean accommodation. Really didn't want to leave great relaxing holiday. Thanks

  Thank you so much for your fabulous feedback, we are so pleased your family and Buddy enjoyed your stay at Black Dog Lodge. We look forward to welcoming you back next time you visit the Lakes. Property Owner

  Reviewed by Gary5.0★Jul 2022

• "We have stayed at this lodge about 3 years ago - we were not disappointed - the lodge was so clean and fresh when we walked in."

  The beds are so comfy and we loved the hot tub - only small issue which isn’t the owners fault is that over the years we have stayed at White Cross we have always been able to get WiFi - this time it wouldn’t even connect us even for a few minutes it was really bad - also the club house had closed the kitchen all the time we were there, not sure why- there was no real reason given so we couldn’t get any food from there. However we loved the lodge and the gesture of the hamper was amazing so thoughtful - would def stay here again- thank you for our lovely stay.

  Thank you for your superb feedback regarding the lodge, we are really pleased you enjoyed your stay and we look forward to welcoming you back soon . Property Owner

  Reviewed by Caroline4.4★Jun 2022

• "The lodge and park were stunning and faultless The four night stay was ruined by building work either side of our lodge from 8."

  30-5pm everyday due to a veranda built hand built from scratch using nail guns, saws and drilling one side then a new lodge being located and put together the other side. The builders were loud, swearing and had the radio on which made us uncomfortable resulting in not being able to use our veranda or hot tub and take advantage of the weather In short holiday was ruined and we will not be using Sykes again after they refused to cooperate in a resolution. This was our second time using Sykes and we were looking to book later in the year but not now. Thanks Simon Reed

  Thank you for your feedback, we are glad to hear that you found Black Dog stunning. We are sorry for the issues that you experienced during your stay. It is stated in the lodge description that White Cross Bay is an operational holiday park, which means that work may be undertaken during your stay. We will pass on your comments regarding the behavior of the builders to the park. Property Owner

  Reviewed by Simon5.0★Jun 2022

• "Lodge very comfortable and cosy with everything you need for your stay."

  The basket of goodies is a nice touch. We have stayed here before so knew it would be of a very good standard. The only negative about the lodge is the dreadful WiFi reception. Hit and miss and only one device can be used at a time. Apart from that a lovely stay.

  Thank you for the fabulous feedback, We are really pleased you enjoyed your stay at Black Dog Lodge. With regards to the WiFi it is supplied by the park and is currently being upgraded so hopefully will be much better for your next visit . Property Owner

  Reviewed by Madeleine4.7★May 2022

• "Brilliant facility, excellent throughout our stay."

  Enjoyed everything.

  Wow, thank you! We are really pleased you enjoyed your stay at Black Dog Lodge and hope to see you again soon. Property Owner

  Reviewed by Brian5.0★May 2022

• "Me, my fiance and dog stayed for 4 nights, the lodge was lovely and very clean."

  There was a thoughtful little hamper on arrival and the hot tub was a nice luxury. The site was well situated and allowed us to go on plenty of walks at ease, would definitely stay again!

  Thank you for your fabulous feedback, we are really pleased you enjoyed your stay and look forward to welcoming you back soon. Property Owner

  Reviewed by Amy5.0★May 2022

• "Couldn't really fault the accommodation however the only thing that could be improved is the privacy with the hot tub where you are in full sight of the main road that leads to the marina which is a busy road, I don't know if screens would be allowed but if they are then this would be a good fix."

  We are really pleased you enjoyed your stay at Black Dog Lodge. With regards to the hot tub unfortunately park rules prevents us from adding any screening. Look forward to welcoming you back soon. Property Owner

  Reviewed by Brian5.0★May 2022

• "Cleaning wasn't the greatest, with black mould in the main bedroom and dog biscuits left on the floor."

  The TV didn't work from our arrival. After asking the staff at the main reception on 2 seperate occasions I was finally told sykes has their own engineers to look at it so the engineer attended quite quickly he was very pleasent and went to the office himself as he could not diagnose the issue. He was informed that they knew about the issue and would have someone out to fix the issue. No one came and i was left without a TV or WiFi for the remainder of my stay.

  We are sorry to hear you had an issue with the tv connection, it was actually a fault on the park that affected a number of lodges, not just Black Dog Lodge. I am very surprised to hear about the cleaning issues, however we will certainly look into this. Property Owner

  Reviewed by Christopher2.2★Apr 2022

• "Beautiful lodge which was well cleaned, all facilities were provided and received a lovely welcome package upon arrival, one of the nicest lodges I’ve stayed in, would 100% recommend to a friend and would return, we had such a lovely stay thank you!"

  Thank you for your superb feedback, we look forward to welcoming you back soon! Property Owner

  Reviewed by Jade5.0★Apr 2022

• "Brilliant stay at this lodge over a very hot March weekend :)."

  The lodge is lovely, very clean and has everything we needed. We really enjoyed the hot tub of an evening and the little touch of snacks, dog treats and bottle of Prosecco for our arrival was very much appreciated!

  Thank you for your superb feedback, we look forward to welcoming you back soon! Property Owner

  Reviewed by Vikki5.0★Mar 2022

• "Amazing stay at Black Dog Lodge, everything was as described."

  Will be back 100%!

  Thank you so much for you lovely feedback - we look forward to welcoming you back. Property Owner

  Reviewed by Ryan5.0★Mar 2022

• "Lovely stay and the little box with the extras like dog treats and Prosecco was a really lovely touch thank you!"

  Thank you for your valued feedback. It was lovely to read that you enjoyed your stay. We look forward to welcoming you back soon. Property Owner

  Reviewed by Danielle4.4★Feb 2022

• "Absolutely beautiful place."

  Clean and very well looked after. Exactly as the pictures appear. Couldn't fault it one bit, our two young daughters loved it! Interior was lovely, lots of space, beds we extremely comfy (probably better than home) and an all round perfect getaway. We didn't go in the club much as the entertainment wasn't on and we got asked to leave before 10pm but we enjoyed it in the accommodation so wasn't to bothered. All in all, we would highly recommend and book again! Our friends and family are already wanting to book! :)

  Thank you for your fantastic feedback, we are so pleased you and your daughters enjoyed your stay. We look forward to welcoming you back and hopefully welcoming some of your friends and family too. Property Owner

  Reviewed by Justine5.0★Dec 2021

• "All great - we stay in this lodge twice per year."

  We had an issues with the water boiler and the maintenence guy arrived within 2 hours to fix.. See you next time!!

  Thank you for the great feedback - hope to welcome you back soon. Property Owner

  Reviewed by Julie4.7★Dec 2021

• "Great accommodation modern and bright."

  Brilliantly situated for exploring the lakes. Nice to have the use of club house, restaurant and a pool.

  Reviewed by Sally4.7★Nov 2021

• "Our sixth stay atbthis lodge never lets us down"

  Thank you for your feedback, it is wonderful to hear you have visited again and very much enjoyed your stay. Thirlmere is a fantastic lodge that is well looked over by the owners who take great pride in making this lodge a real home away from home. We do hope you will return for another wonderful stay. Property Owner

  Reviewed by Geoff4.7★Sep 2021

• "Cleanliness is needing attention."

  We have been to this lodge previously and was more of a 5star then, now looking about 3star. The windows/windowsills/blinds and doors didn't look as if been touched for weeks(very dirty),the bedding was clean but very washed out/grubby looking and on departure when stripping the beds the actual duvets were all stained and grubby. Also there was half used soap dispensers and shower gels in bathroom/kitchen (which with covid should be thrown away and new ones put in place for the next customers), same applies to the toilet rolls, obviously what was left from previous occupants was just left and none spare!! Just feel with what we paid wasn't up to its usual high class standards as before.

  Thank you for your feedback. We are sorry to hear the cleanliness was not up to our usual standard for your visit, the owners have taken this up with the cleaners directly and they have ensured it will not happen again. Following your comments on the bedding, the owners have purchased new bedding which will be delivered at the end of September. They would like to thank you for bringing it to our attention and please accept our apologies for the inconvenience caused. That said, we do hope you will return to see we take all feedback seriously and have acted on what you have said. Property Owner

  Reviewed by Heather3.8★Sep 2021

• "We have just returned from the most perfect holiday."

  Thirlmere Lodge is a fantastic place and we felt so lucky to be staying here. A beautifully presented lodge, with all amenities close by. The owners had thought of everything and it was like a home from home. We are really hoping to return next summer! Thank you so much

  Thank you for the excellent review, Miss Mcneill. We are delighted to hear your holiday was perfect. Thirlmere Lodge is indeed a fantastic place to stay, the owners have indeed thought of everything! We are so pleased you are looking to return again next summer and we look forward to welcoming you. Property Owner

  Reviewed by Laura5.0★Aug 2021

• "I've stayed in this lodge twice now, didn't want to leave."

  No complaints whatsoever.

  Thank you for your wonderful review, we are really pleased you enjoyed your stay and hope to welcome you back soon. Property Owner

  Reviewed by Colette5.0★Jul 2021

• "In a Covid world the cleaning was extremely poor."

  There were old sweets under a chair, when we walked in all doors were open except the second bedroom. Never thought anything of this until I went to put the cases in opened the door and was met with a smell of vomit. I’d taken my own dettol spray anyway with Covid so I sprayed round the room hoping to be able to use it but the stench was too much it made me feel ill and my young child was not sleeping in there. Very disappointed considering how much we paid. We usually always book for next year before we leave but not this time. We won’t be back and certainly not to this lodge.

  We are very sorry you didn’t enjoy your stay, we will certainly look into this. Property Owner

  Reviewed by Julie2.8★Jul 2021

• "We loved our stay at this lodge had everything we needed the park itself was fab ..."

  We loved our stay at this lodge had everything we needed the park itself was fab and spent most of our time at the lake weather was great

  Thank you for your review, we are really pleased you enjoyed your stay and hope to welcome you back soon. Property Owner

  Reviewed by Nicola4.7★Jul 2021

• "Hot tub not working sink blocked hover full dust."

  Cooker hood dirty when turned on dripping dirty oil toilet brush in big bathroom had poo and dirty handle we reported all this lm disabled and haven't been out my family was with me and was upset by me being upset.l was told we would be refunded for hot tub haven't yet please look into for me

  Thank you for your feedback. I have looked in to your case further and I am sorry to hear of the issues regarding the Hot Tub on arrival. Unfortunately a part was needed to resolve this issue, which I am pleased was fitted and the hot tub was available for the remainder of your stay. I can confirm a refund has been issued for the days whereby this was unavailable, which I hope will reach you shortly. Our maintenance team member did investigate about the blocked sink reported, however a blockage couldn’t be located, which was reported back to you. Regrettably, the cleaning issues you have raised where reported after your departure. Had these been brought to our attention, we would have been happy to arrange the return of the cleaner to address these for you. Property Owner

  Reviewed by Denise2.2★Jun 2021

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