Newlands

35 Customer Reviews

• "The first three days of my holiday was absolutely ruined."

  both Sykes holiday cottages and Lakelovers called me multiple times , emailed me and left me voicemails about a mistake that was completely on their end. I felt very stressed and overwhelmed by the whole thing , I tried calling back and there was no answer but the calls and voicemails kept coming , we even actually went Into the Lakelovers building too resolve the problem and was told that everything was fine and Thankyou for coming in , then not even 20 minutes later the calls started again , then a very rude employee from Sykes cottages answered the phone and was implying that their mistake may result in us paying out of the good housekeeping bond which was extremely unprofessional as the mistake was on their end , not only was that said but the man we spoke too was extremely rude and was implying we had made this mistake on purpose. As you can tell this really affected my stay , we was both extremely stressed about the situation and could not settle into our holiday at all , the situation eventually got sorted and no apology was given too either myself or my partner. This then led me too feel as though both Lakelovers and Sykes cottages are very very unapproachable. We had several issues with the actual apartment aswell which I didn’t feel comfortable speaking too Sykes or Lakelovers about because of the way I was treated prior too this. There was no way of having a bath at all , the water heater stayed hot for about 5 minutes and by that time the bath has run cold , the shower was the same , could only get about 4 minutes of hot water , there was loose furniture , the coffee table In paticular is very wobbly and unsafe , the doors too exist the block of apartments wouldn’t open with the keys so we was stuck outside trying too open the door and ended up having too go though the car gates everytime (other people staying there also had too do this and couldn’t open the doors too) and if you are a light sleeper definitely do not choose this apartment as everytime somebody opens the gates it’s an extremely loud noise from below !! The apartment was nicely decorated , it was just a shame that the staff were so rude and made us feel so unwelcome during our stay , over all very confusing and uncomfortable stay , would not recommend staying with Sykes cottages or Lakelovers too anyone.

  Reviewed by Reanne2.5★Oct 2024

• "The apartment was quiet, clean and well equipped."

  It is very conveniently located for the town centre ( a couple of minutes' walk). Car parking at the apartment was very convenient and secure.

  Reviewed by Peter5.0★Sep 2024

• "Lovely flat in a great location, very handy for Windermere village shops and restaurants and made the perfect base for exploring the central lakes."

  The flat itself was very well equipped and the off street parking is very useful.

  Thank you for your kind feedback. We are pleased that you enjoyed your stay. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Jonny4.7★Aug 2024

• "A nice apartment in a great location right behind the high street in Windermere."

  A really easy no fuss experience. Thank you

  Reviewed by Chris5.0★Aug 2024

• "Don’t stay here!"

  We thank you for leaving your feedback. We are sorry to see that you did not enjoy your stay. We can see that our local office and our Customer Relations Team did liaise with you during and after your stay. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Shelley1.9★Aug 2024

• "We had such an amazing stay here !"

  We were out and about most days but Newlands was lovely to come back to and unwind afterwards, everything was very clean and tidy when we arrived and all the facilities were fab. Beds very comfy too ! Only notes we could add are, the fridge seemed to freeze everything as it was too cold which was a downside ! And also there was a slight lack of things like dishwasher tablets, toilet roll etc. We ended up buying more and leaving them at the cottage since we don’t own a dishwasher. Overall, lovely stay !

  Reviewed by Mary5.0★Jul 2024

• "Lovely apartment with easy access to town centre and public transport."

  The secure parking was a big bonus for us. Would definitely recommend.

  Reviewed by Elaine4.4★May 2024

• "We enjoyed our stay in the accommodation which we found very comfortable ."

  We did not use all the facilities which were provided as we in the main dined out . However we were impressed with all those facilities had we chosen to use them . The location was very central for the shops, restaurants and transport links to other places in the lakes The gated property entrance was easy with parking in the alloted space . We would visit again the next time we are in the lakes.

  Thank you for your feedback. We are so glad that you enjoyed the property and all that the area has to offer. We look forward to welcoming you back in the future. Lakelovers Owner Relations Team Property Owner

  Reviewed by Peter5.0★Oct 2023

• "Very clean and well equipped."

  In a lovely location, quiet but only a 5 minute walk to shops and restaurants. Also close to bus and train station so ideal if you don’t drive. Lovely little park opposite. Very minor issue was that water for bath could have been hotter, wasn’t really a problem but could be if a group was staying. New electric shower which was perfect. Would definitely stay there again!

  Reviewed by Susan4.7★Oct 2023

• "The property was lovely and clean with everything you would need the only problem was the shower!"

  there was barely a trickle when we switched on, we reported the fault , and maintenence came the same day, but although there was a little better flow, it was not really adequate , we would not stay there again because of this problem.

  Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your feedback and take it very seriously. We are so glad to hear that you found the property to be lovely and clean, with everything you would need. We apologise for the inconvenience caused by the shower pressure issue, and we have now replaced the shower unit and resolved the problem. Thank you for your feedback. We value your business, and we hope that you will consider staying with us again in the future. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Susan3.1★Sep 2023

• "The electric shower was very poor performance."

  Not enough toilet rolls, we had to buy our own. Light bulb missing on wall in living room plus one not working. Mattress not very comfortable, bedframe on base made it awkward to get out off. Plus caught legs a few times on bed frame.

  Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your feedback and take it very seriously. We are sorry to hear that you experienced some problems with the electric shower, we have engaged tradesmen to investigate and resolve the water pressure issue. We are sorry to hear that you were not satisfied with the number of toilet rolls provided in your self-catering accommodation. We typically provide a starter pack of toilet rolls, but as we are self-catering, guests are expected to purchase additional supplies as needed. We are sorry to hear that you found the mattress uncomfortable. You are the first guest to raise a concern about the bed, but we will monitor the situation and take steps to address it if necessary. We want to assure you that we are committed to providing our guests with a positive and comfortable experience. Property Owner

  Reviewed by Gillian4.4★Sep 2023

• "Fabulous flat in a great location."

  Spotlessly clean and airy with great facilities. Would highly recommend

  Reviewed by Charles5.0★Aug 2023

• "Our stay was perfect, the property was immaculate and in a great location."

  There is also on site gated parking so you can relax over the safety of your car. There were little touches throughout the property that showed the hosts efforts to go the extra mile, there was an in depth guide to help with everything you would need to know about the property and also the local area. The property is homely but modern and was everything we wished for for our girls weekend!

  Reviewed by Charlotte5.0★Jul 2023

• "We had a lovely stay at Newlands, it is in a great location, very comfortable and well equipped."

  We will definitely be returning.

  Reviewed by Lynsey5.0★May 2023

• "Couldn't fault the apartment at all, exceptionally clean and well appointed."

  Had issues with entry gate to car park but this was sorted quickly by the agents. We will be coming back in the future.

  Reviewed by Michael5.0★Dec 2022

• "We had a lovely few days at Newlands."

  The location is ideal, the allocated parking space was much appreciated and the flat's decor is contemporary. We would happily repeat our stay. However, there were a couple of niggles with the property. The electric radiators have a blue light that fills the flat in the middle of the night. Other than completely turning them off, which would go against the signs on each radiator, we couldn't work out how to get rid of the light. Secondly, there were some supplies we wish we'd known weren't provided - there were no coffee pods for the machine, no washing machine detergent or tablets and only half a loo roll.

  Reviewed by Ruth4.4★Oct 2022

• "Had an amazing time at the apartment."

  It had everything we needed there and was clean and tidy. The only problem we had when we arrived was there was a few keys in the box and we didn't know which was ours. However, when I rang the help line it was solved immediately.

  Reviewed by Mehmoona5.0★Jul 2022

• "Had a great break at Newlands."

  Only thing to be aware of is the private parking space is very small. If you drive a large car I’d recommend parking in the street.

  Reviewed by Elizabeth5.0★Jun 2022

• "Great stay in this quiet second floor apartment."

  Ideally located minutes from shops and rail station in central Windermere. Would recommend

  Reviewed by Ian5.0★Jun 2022

• "The only reason I rated the comfort category less than the other categories is ..."

  The only reason I rated the comfort category less than the other categories is that the double bed is awful ,because of the frame on the bed you can’t sit on the edge of the bed to get ready and I banged my elbow twice during the night on the edge The apartment would certainly benefit from a double divan with a more comfortable mattress

  Reviewed by Yvonne4.4★May 2022

• "We had a lovely stay here."

  The apartment was lovely, location was fab! Had lovely touches and also things that are not normally thought of, ie pizza cutter and cafetiere. And we thought the smart heating worked really well as the temp was regulated while we were there and never too hot or too cold. Will definitely be staying again!

  Reviewed by Graham5.0★Apr 2022

• "Great stay."

  The only fault was the poor shower pressure. Car parking spot worked well for us.

  Reviewed by Robert4.7★Mar 2022

• "Second time staying at Newlands."

  It's well equipped, close to amenities and secure parking. Would happily stay here again as a good base for hikes and great access to the surrounding areas.

  Reviewed by Dani3.8★Sep 2021

• "Fantastic location and about 20-30 min walk to Bowness."

  Accommodation clean, tidy and modern, would definitely recommend.

  Reviewed by Gill5.0★Aug 2021

• "Brilliant location, right in the heart of Windermere."

  Nice modern apartment, great base to explore the Lake District. Clean and well equipped.

  Reviewed by Jane4.7★Aug 2021

• "Lovely clean apartment - well equipped with everything we needed."

  The key fob to the gates didn't work on arrival and someone had parked in our space, but those issues were resolved later on. The TV had all the apps we needed - Netflix, BBC iPlayer, etc so the kids were happy! Excellent location, a very short walk to all the pubs and shops, half hour walk down the hill to Bowness and the lake. The park opposite was ideal for us all to play games and get some exercise every morning. The beds were very comfortable so we all slept great. Thoroughly enjoyable holiday!

  Reviewed by Jacqui5.0★Jul 2021

• "The appartment itself was gorgeous, it was really modern & clean, and in a perfect central position."

  Only suggestion is maybe have summer duvets as although lucky enough to have a heat wave, a 10.5 tog is too heavy for the summer. Otherwise a fab holiday! Office wise - An Important info update is definitely needed - As a previous reviewer also pointed out - it also took us an hour after a long train journey to find where to collect the keys. We were looking for the Sykes holiday office - all of my booking paperwork is Sykes headings only - which by complete luck and desperation we finally tried the key box next to Lakes Cottage Holidays office as it was located in Victoria Street. Plus need more info about gaining access to appartment as a secure gated building. Also need to check/update any spare towels. I borrowed some towels from the office as the flat suffered a leak and had used some towels to mop up, but towels I was given were stained, so didn't use them.

  Reviewed by Sue4.1★Jul 2021

• "Brilliant week at Newlands - the perfect windermere base."

  Immaculate & very comfy flat with great facilities.

  Reviewed by Piers5.0★Jul 2021

• "On arrival at the accommodation the outside of the property was a bit of a concern as to where we were staying, however the property inside was really clean, well equipped - no complaints however the shower water pressure wasn’t great."

  Reviewed by Alison4.7★Jun 2021

• "Newlands is very well located close to the centre of Windermere."

  It is modern, nicely decorated, clean and has its own off street parking space. We loved the Royal Doulton crockery and how well equipped the apartment is.

  Reviewed by Julie5.0★Jun 2021

• "Apartment was lovely and clean and I highly recommend it."

  My biggest issues was the car park gate. Very flaky and took me 10 min each time to get the key to work and open. I did report this but not sure they did anything. Address for key collection is ambiguous and incorrect. I wasted an hour looking for it and the address was wrong. You need to name the office building. Maps will get you to the address given but it’s actually opposite the road ‘lakes cottage’ office. I made contact regarding other electrical items such as hairdryer that were not listed. Skye cottages told me due to COVID some items removed(makes no sense because you might as well remove kettle and coffee machine). I expected Skye cottages to contact owner and ask but they just said no take it with you. I took the extra items but it was all available in the apartment (hair dryer and iron) so waste of luggage. Despite the hiccups the apartment is very clean, well equipped and decorated. Great location too.

  Reviewed by Ghazal4.4★May 2021

• "We had a lovely time at Newlands."

  The apartment is very well appointed and very comfortable indeed. The large towel rail in the bathroom was essential for our stay to dry the clothes that got soaked in the rain everyday! The two items I would suggest would make it more luxurious would be to increase the size of the master bed from a double to a king. The second would be to swap the shower unit for one with a pump to improve the water pressure. These would be fine additions to a very comfortable environment.

  Reviewed by Kathryn4.4★Oct 2020

• "Great apartment and would definitely recommend."

  We've already looked at booking again in the future. Well equipped kitchen , comfortable bed and the location is perfect! Very quiet and peaceful.

  Reviewed by Dani5.0★Sep 2020

• "A really lovely little flat, with a pretty outlook at the front out through some trees."

  So conveniently located for the town (loved the rear shortcut!) but with off street parking which was a real boon. Nicely decorated and furnished. Sounds like a silly thing, but we really appreciated being trusted with proper crockery. Our little one just loved the Peter Rabbit Wedgewood set. Care had been taken for Covid measures and everything was well organised in our accommodation. Less so in the general area though; very few masks being worn in town, little regard for social distancing and contract tracing in most pubs etc was virtually non-existent it was so ineffective. Clearly not an issue with Skyes or our accommodation, but worth mentioning I think. I'm in the extremely vulnerable group so maybe more concerned about it than others may be. The staff in the Sykes office were helpful and really friendly.

  Reviewed by Gemma5.0★Aug 2020

• "Lovely little apartment for our family of 4."

  Within walking distance of Lake Windermere and all other amenities. Car parking included in price. Lovely view from living room window. Fully equipt kitchen with a pint of milk in fridge for when we arrived. Comfortable beds, sofa, and 5v with netflix available if you have an account. No noise from other neighbours. Will definitely be coming back next year.

  Reviewed by Azmat5.0★Aug 2020

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