Pinehaven Lodge

110 Customer Reviews

• "Lovely place to stay, we had 3 children aged 5, 3 and 9months and the grandparents with us!"

  It was the ideal place to stay, we spent most of our time out and about with friends and exploring different parts of Cumbria. The baby travel cot in the main bedroom was a bonus! Would definitely recommend and will certainly book to stay here again x

  Thankyou for your positive feedback,I’m pleased you enjoyed your stay and the lodge provided everything you needed,we look forward to you staying with us again Property Owner

  Reviewed by Yasmin4.7★Sep 2024

• "Overall we had a nice time at Whitecross Bay."

  We have stayed there a few times so knew what to expect. The lodge was in a good location but was a bit dated. We had a couple of cleanliness issues. A Cushion cover on the sofa was badly marked and one of the single bed sheets had a large yellow stain on it. (Urine). Not things that should be missed. We would use this lodge again as we know what to expect.

  Thankyou for the feedback,we were there just after you left and we’re pleased how you left it I will certainly speak to my cleaner re the sheet stain,and will remove the cushion when we are next there,y this is not acceptable to me Hope it hasn’t put you off staying with us again Property Owner

  Reviewed by Lorraine3.4★Sep 2024

• "Very nicely finished place with all the things you'd expect."

  Thankyou,look forward to seeing you again Property Owner

  Reviewed by Michael4.4★Aug 2024

• "The property was fine loved it staying there."

  The cleaner needs to check the draws in the kitchen as we found some food left in there couple of bags of potatoes, and back of the sofas as we found a jumper but other that was very clean. Also the park it's self should have a warden as people making noise at 2am coming back from wherever and cars driving round the park at that time (if the owner mention that to the park about the noise)

  Hi I’m pleased you enjoyed your visit,LDLH perhaps could comment about the late noise,and sorry about the potatoes hope you were able to use them ? Property Owner

  Reviewed by Mark5.0★Aug 2024

• "We had a great time at Pinehaven Lodge."

  Is it because it is a privately owned property, a chair might wobble? but on the other hand, the walking route booklet that is available in the lodge contains personal notes about the views and how difficult the routes are. On a rainy evening, (we only had one

  The wobbly chair is because it is in two separate parts and is joined together, I don’t think that accounts for a 25% reduction in feedback, we’re there other issues we need to address? Property Owner

  Reviewed by Dick3.8★Jul 2024

• "Great place to stay with family and kids, great location, nice ,quiet with all necessary stuff you need."

  Thankyou for the kind feedback,we look forward to you and yours staying with us again Property Owner

  Reviewed by Slawomir5.0★May 2024

• "The property was very beautiful clean and tidy."

  We were very impressed with the size. There was lovely warm water all the time and heating worked perfectly. There was an initial problem with the tv arial losing signal but it sorted itself out. Overall a lovely property in a great location and would stay there again.

  Thankyou for your feedback,the TV arial was fixed recently so I hope it wasn’t too inconvenient.LDLH are very good for us Property Owner

  Reviewed by Simon5.0★May 2024

• "We had a lovely stay, The lodge had everything we needed."

  Even storm Debbi happening during our stay would not put us off returning next year. There is a regular bus service just outside the park with buses to most of the local towns. We stayed here in Nov 2023

  Thankyou for your kind feedback,and pleased you enjoyed your stay,look forward to accommodating you again next year Property Owner

  Reviewed by Graham5.0★Nov 2023

• "Good location."

  Difficult and awkward car parking - very cramped for 2 cars and stone bolders very unhelpful. Accommodation - cramped for 4 adults and 2 dogs! The bathroom is small and needs silicon sealing refreshed, The hob is gas. There is no dishwasher. Fine for a short stay.

  The boulders are to stop people destroying the grass,we will re-silicon at the end of the season. Property Owner

  Reviewed by Jan3.8★Sep 2023

• "Lovely cabin, amazing location."

  Not the cleanest on arrival and could do with a dish washer. When 6 people are on holiday it’s a bit rubbish to have to wash dishes all weekend - just a suggestion. Also we were given the incorrect barrier code which did not seem to please the security manager, needs updated.

  I’m surprised at your comments as the cleaner is usually excellent,perhaps book a lodge WITH a dishwasher next time,your the first to comment on this. I agree 6adults 1infant and two dogs is excessive for our lodge,perhaps book something larger next time ant pay more!! Property Owner

  Reviewed by Beth3.1★Sep 2023

• "The lodge was perfect, very clean and tidy and in a perfect location to visit all the sights within the Lake District."

  The beds were comfortable and lounge area was perfect for relaxing after a long day walking. The owners of the lodge have fitted it out with anything you may need for a self catering holiday, they have also gone to a lot of trouble to ensure your stay is stress and problem free with clear instructions left for using cooler and microwave. This was probably our best ever UK holiday and fell in love with the area. I am quite sure, we will be back. Thank you very much

  Reviewed by Kevin5.0★Sep 2023

• "We had a great weekend."

  The lodge is spacious and clean. We didn't make buy the entertainment passes but they looked straight forward to buy at reception. We struggled with the code for the barrier and had to get a new one from reception. They said that they didn't recognise the code we had been given do maybe something to look at for the next guests. Easy walking distance to brochole and spent the day there with the kids. And we also enjoyed sometime down the marina paddle boarding on the lake. The park is lovely and quiet and the one site club in nice. We would come again thanks

  Thanks. We take reviews very seriously, so really pleased it all went well for you. Property Owner

  Reviewed by Angela5.0★Sep 2023

• "Towels could be bigger?"

  That’s something we will consider,thanks for positive feedback Property Owner

  Reviewed by Stephen5.0★Aug 2023

• "Lovely cosy lodge in beautiful setting."

  The only thing that would have helped was some sort of grab handle to help a short person with arthritic knees in and out of bath to shower. Other than that it’s a wonderful holiday place x

  Thankyou for the kind feedback,I’m not sure that the bathroom walls would support a grab handle but we will certainly consider it Property Owner

  Reviewed by Carol5.0★Jun 2023

• "This our second time in Pinehaven Lodge and we love it , the weather was amazing and the situation of the lodge Is perfect, can’t wait for out next visit."

  Anne

  Thankyou again ,pleased you still like our lodge and it was good for you.Looking forward to your next visit Property Owner

  Reviewed by Anne5.0★May 2023

• "We had a wonderful time."

  Hope to revisit.

  Thankyou hope to see you soon Property Owner

  Reviewed by Frank5.0★May 2023

• "We have had a great stay at Pinehaven Lodge."

  Its situation is excellent - close to reception and the amenities while just a short walk from the lake. It has everything you could want for a comfortable stay. I can’t think of anything that could be added to improve the lodge and we will definitely return.

  Thankyou for your kind review LDLHwork very hard for us and we look forward to seeing you again soon Property Owner

  Reviewed by Janice5.0★May 2023

• "Lovely stay at pinehaven lodge with plenty of space for 5 people and a dog."

  Beds were super comfortable, very well equipped (we especially enjoyed the board games), lovely setting we enjoyed sitting on the terrace on the few warm days we had. White cross bay is a very pretty site, the evening entertainment was not to our taste but we enjoyed the pool, walks and central location to explore the Lake District Thank You

  So pleased that you liked our lodge,and thankyou for your kind feedback,look forward to you staying with us again Property Owner

  Reviewed by Susan5.0★Apr 2023

• "We had the most enjoyable stay at Pinehaven."

  The staff at Sykes were extremely helpful in securing our very last minute booking and the staff at the resort were friendly and helpful. The cottage itself was cosy and well presented. Everything we needed had been provided and my children were thrilled at the vast dvd collection. I wouldn't hesitate to book again in the future. Thank you all very much.

  thankyou for your kind feedback, we try to provide plenty of wet weather entertainment as it is the lake district ! Look forward to you staying with us again. Property Owner

  Reviewed by Beth5.0★Feb 2023

• "Had a fantastic stay over new year, lodge was warm and clean and had everything we needed."

  Thanks you

  Thank you for your kind feedback, we are glad to hear that you enjoyed your stay at Pinehaven. We hope to welcome you back again. Property Owner

  Reviewed by Kathryn5.0★Dec 2022

• "Very enjoyable stay a few things the towels need replacing past their best could not get the radiator in the bathroom to work switch above door was loose?"

  we had heavy rain one day and the gutter above side living room window was leaking

  Thanks for excellent feedback,we will certainly check out the radiator switch and towels when we are over next week Owner Property Owner

  Reviewed by Robert5.0★Sep 2022

• "The property was great no problems at all except everybody on the site struggled ..."

  The property was great no problems at all except everybody on the site struggled to get internet connection but that is the sites problem and not the owner of the property

  Thankyou for the positive feedback,we work hard to keep the lodge in good condition,and look forward to you staying with us again Property Owner

  Reviewed by Paul4.4★Aug 2022

• "W we had an excellent break."

  Thank you for submitting your valued feedback. We are pleased you enjoyed our lodge, we try hard to keep it comfortable for guests and hope you're able to return one day. Property Owner

  Reviewed by Garry W4.4★Jun 2022

• "Was happy with our stay a nice lodge"

  Thankyou for the positive feedback,look forward to you booking with us again Property Owner

  Reviewed by Simon4.4★May 2022

• "Pinehaven lodge was lovely, the beds where very comfortable lots of space and lovely decking area."

  The outdoor lights looked really pretty too.

  Thankyou for that great feedback, we do try hard to keep the lodge nice for guests.We look forward to you booking with us again Property Owner

  Reviewed by Nicholas5.0★Apr 2022

• "Lodge was clean and comforyable but we found it to be a dated."

  Did not affect our stay for the 3 days

  Thank you for your feedback. We are delighted to hear you had an enjoyable time in Pinehaven Lodge. We look forward to welcoming you back. Property Owner

  Reviewed by Elizabeth2.8★Apr 2022

• "Lovely holiday lodge in beautiful location"

  Thankyou for your kind review of our lodge, we try to keep it nice.look forward to you booking with us again Property Owner

  Reviewed by Anne4.7★Apr 2022

• "We were happy with the lodge and would likely book it again."

  Thankyou for your feedback,we try to keep it nice for guests and look forward to you visiting us again Property Owner

  Reviewed by Alison5.0★Feb 2022

• "Hi we’ve just had a family winter break at Pinehaven and really enjoyed our stay."

  The lodge is cosy and comfortable and has everything you need, great location and all very easy checking in and out. Lovely and clean, thank you

  Thank you for your positive feedback. We are glad that you enjoyed your stay wih your family. We look forward to welcoming you back. Property Owner

  Reviewed by Vicky4.7★Nov 2021

• "We visited the same lodge last year."

  This year it was evident that it needed a bit of maintenance and upgrading. The coffee table had been replaced by a more than cheap and flimsy plastic MDF one which stained within a minute of putting a glass of wine on it. The oven nob on the cooker did not work, and the dial shows the oven is on when it is off. - this is dangerous, if I had turned the nob to 0 'off' then it would have been pumping gas out. The carpet is now thread bare and fraying in different areas, and the kitchen worktop is taped up with cello tape. The lodge is comfortable and clean, and I appreciate being able to bring a dog, especially to the lake District with so many lovely walks, however I think I would book a different lodge in future as this one is now getting to the point it's not worth the money paid unless some cash is spent on it to improve these things.

  Hi. Sorry some things weren't quite right for you. We did leave a note saying that a new carpet was ordered. The small, coin-sized, bare patch was due to a dog clawing it. We had to replace a broken coffee table at short notice. The oven was just three weeks old when someone managed to break a knob. it was NOT unsafe - as an engineer confirmed. The worktop joint has had to be protected following a poor fitting (sadly out of warranty). Property Owner

  Reviewed by Lyndsey3.8★Oct 2021

• "It was a fairly comfortable stay and we enjoyed our few days there."

  Although the grill did not work properly, everything else was satisfactory.

  Thank you for your feedback and we are glad that you enjoyed your stay. We will pass the issue of the grill to our maintenance team and we apologise for any inconvenience this has caused. We look forward to welcoming you back. Property Owner

  Reviewed by Lizzie3.8★Oct 2021

• "Facility was not quite accurate in it's description of the " large family style bathroom"."

  it was a little short of large. A receptacle was left on the deck full off cigarette ends and an empty packet. The oven was left with a greasy rack which still had a piece of congealed bacon on it. The grill did not work at all. The rest of our party couldn't make it due to self isolating which was just as well considering the bathroom dimensions. Apart from these few things the lodge was fine and quite comfortable.

  Thank you for your feedback following your recent visit to Pinehaven Lodge. We note all you say and we will look into it, we are sorry for any inconvenience caused. That said, we do hope you will return and maybe try another lodge within our portfolio. Property Owner

  Reviewed by Ian2.5★Aug 2021

• "A nice comfortable lodge, reasonably well equipped on a lovely site."

  Really enjoyed our stay.

  Thank you for your kind comments, Mrs Clisham. We are delighted you enjoyed your stay at Pinehaven Lodge and we hope we welcome you again soon. Property Owner

  Reviewed by Sharon5.0★Aug 2021

• "This was our second stay in this lodge which, while dated, is very suitable for a family to use as a base."

  We were enjoying our stay until Monday at 8am when builders arrived at the lodge next door to demolish their outside balcony and construct another. They had numerous vehicles, 5 or 6 workers and lots of equipment rendering using the outside area of our lodge unusable and the inside very noisy! This was unexpected and quite a big deal for us so we asked Sykes for help. They suggested we send photos (not easy to do with patchy wifi) which we did, only to have them refer us to the terms and conditions suggesting that this was to be expected on a functioning holiday park! We spent the rest of the holiday avoiding time spent in the lodge which means we spent much longer days out followed by early evenings in the club. A bit of customer empathy and consideration wouldn't have gone amiss. Perhaps identifying who the work was being done for and finding out when the work would be completed/expected working hours? Perhaps intervening and asking the company not to set up a saw right under our lodges bedroom window? This lack of care means we are highly unlikely to book through LDLH or Sykes again.

  Thank you for your feedback and it was a pleasure to welcome you back. We are sorry you were disturbed by the work being carried out on the neighbouring lodge. I'm afraid this is something outside of our control. We are not always made aware by the park management of works being carried out on the park and therefore can not always make our guests aware. We also do not have any control over where the workers park their vans or the hours they work. We take your comments and onboard and will look at how we deal with matters similar to this in the future. It would be a pleasure to welcome you back to see we take all feedback very seriously. Property Owner

  Reviewed by Rebecca4.4★Aug 2021

• "Location was good."

  Enjoyed the whistling kettle which took about 5 mins to boil which was fine. Wi-Fi was intermittent but was free. Facilities were ok - difficult with Covid guidelines in place. It was good to have a shower bath. Place was clean and no sign of wasps. Beds and settees were comfortable and it was nice to eat outside. Space for two cars was a little tight but was ok although we do have smaller cars. Weather was good. Also enjoyed the 10 lake mountain goat coach tour.

  Thank you for your feedback. We are pleased to hear you enjoyed your stay. We are sorry to hear of the issues you had with the WiFi, unfortunately, this is something outside of our control and we can only send our apologies for the inconvenience caused. Pinehaven is a great lodge to use as a base and we do hope you will return. Property Owner

  Reviewed by R4.7★Jul 2021

• "The lake jetty itself was private, so we were unable to even walk down it."

  The lodge had a prominent wasps nest in the roof, we were unable to sit outside the front as they accessed the nest there, and also unable to sit at the side as they excited the nest there. Some wasps had managed to get inside the lodge, which wasn’t good as we have a young child. I called the number provided and as it was the weekend they had to wait until Monday to call someone. Inside the loads wasn’t amazingly clean, we cleaned parts ourselves, but it wasn’t too bad.

  We are sorry to hear there was a wasps nest at the lodge. We can tell you that a small nest was found above the front door and has been treated. We do find at this time of year the park attracts quite a number of wasps nests, although as soon as we are aware we will do all we can to remove them as quickly as possible. Thank you for letting us know and please accept our apologies for any inconvenience caused. We have passed on your cleaning comments to the independent cleaning company. It is unusual for this lodge and we can only say we are sorry. We do hope that you otherwise enjoyed your stay at Pinehaven Lodge and will consider returning for another very soon. Property Owner

  Reviewed by Racheal3.1★Jun 2021

• "Lovely accommodation."

  Facilities were good and the beds were comfortable. We took our own electric kettle with us as we had read about the slowness of the gas hob kettle. The oven and grill are a bit dated but they do work if you hold the buttons down. Television lacked many channels and was not HD, but we managed to watch the football fine. Can be a little noisy location backing onto the road to the park complex and the main road to the barrier. Overall we enjoyed our stay immensely and would have liked to have stayed longer. The only downside was the very poor Wi-fi. I know the description says its only suitable for page browsing/email but its not even fit for that. Most of the time we had no signal. The lodge could do with its own private hub as Grasmere 2 has. Owners need to look at this as in this day and age wi-fi is essential for booking activities and checking directions and weather.

  Thank you for your review of Pinehaven Lodge and we will pass your comments across to the lodge owner. The WIFI is a complimentary service provided by the holiday park (Parkdean Resorts) which is only suitable for page browsing and sending emails. Quality and reliability of connection will vary based on the number of people using it, prevailing weather conditions and therefore may be limited or slower than you are used to. We have brought the issue of the reliability of this service to the attention of the Park Management who are looking into this further. Property Owner

  Reviewed by Richard4.7★Jun 2021

• "Had a great stay at this place."

  It is a little dated but it was better than we’d anticipated and would stay again without hesitation. There is a wasps nests at either side of the lodge and had to remove a couple that had come inside. Having read reviews about how slow the kettle was we found it boiled far quicker on the front right hob. The beds were very comfortable. The only issue we had on an evening was when people were leaving the pub at closing and were fairly noisy but that quickly past. Shower was good and the water pressure was perfect. But was a little too powerful in the kitchen sink which resulted us getting a little wet at times. The location is fantastic with a short walk down to the lake and short drives to bowness, rydal water and Grasemere. The visitor centre down the road was also really good particularly if you have kids and a dog.

  Reviewed by Katie3.8★Jun 2021

• "Kettle takes a long time to boil should be a electric one and just be aware I ..."

  Kettle takes a long time to boil should be a electric one and just be aware I think you may have a wasps nest just above the front door otherwise everything was great thank you

  Reviewed by Derek4.7★Jun 2021

• "A lovely lodge clean and comfortable and the site is beautiful with a nice club that serves tasty food."

  The dogs loved as plenty of Venice walks. Would definitely recommend only slight downfall was the sites poor WiFi but otherwise fantastic xx

  Reviewed by Lorna4.7★May 2021

• "Have stayed in this accommedation before however bit disappointed the grill wasnt working so waste of time taking bacon and sausage would of liked to have been informed that all books games and dvds had been removed due to covid i could of took a few dvds to watch and pity the channels on tv were limited on the plus side enjoyed grasmere , bo,ness and trip to keswick ."

  Thank you for your feedback and we are sorry to hear the grill was not working during your stay. This has since been checked and we are pleased to confirm the grill is in full working order. We take your comments onboard regarding the DVDs and books, these have had to be removed due to the pandemic. We are sorry this impacted your stay and we do hope you will return in the future. Property Owner

  Reviewed by Myra4.4★Apr 2021

• "Last minute booking but disappointed with condition of lodge as it is in need of updating and had quite an unpleasant musty smell."

  Gas oven very slow and lodge not very warm. Outward appearance is great and could be lovely with some TLC. What did you enjoy most about your stay? Snow What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Ambleside waterfall

  Philippa RowlandsJan 2021

• "Although lake district holidays are excellent and have always had great service from them we found pinehaven lodge a bit dated and certainly not big enough to accomodate 6 people ."

  The parkdean reception staff not sociable at all when you havnt booked through them . What did you enjoy most about your stay? Time with my family What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Bowness is always worth a visit

  Mrs Valerie CrannSep 2020

• "It was our first time staying in a lodge."

  Pinehaven lodge was a memorable place. We loved everything about it. Loved the whistling kettle too. The beds were very comfortable and everything we needed was available. It was a very cosy place and we loved having such close access to the lake along with unlimited access to the choices gym and pool. Internet access was poor at times. But not a major issue. We would definitely visit again. What did you enjoy most about your stay? The cosy accommodation and location What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Walking by the lake

  Mr Adil NasimAug 2020

• "After 4 months in lock down and having several earlier breaks cancelled I booked this break in order to spend valuable time with my granddaughters."

  The lodge was advertised as budget but certainly excelled my expectations. On arrival I was extremely satisfied with the cleanliness and size of the lodge. It was very well stocked with pots and pans and had the homely touch of lamps and pictures which is very rare when staying in rental accommodation. The location was excellent to, close to all amenities and the lake. I can honestly say our time here was memorable and I will definitely be booking the lodge again! What did you enjoy most about your stay? The homely feel that the lodge had What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Grizedale Forest, Hawkshead

  Mrs Trudi ShoreJul 2020

• "Definitely in need of refurbishments, very dated, carpets certainly need replacing, very dirty and stained."

  Very dark and dull , beds so uncomfortable, please please replace whistling ancient kettle for an electric one, no baking trays, very disappointing, we What did you enjoy most about your stay? The actual location What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Grassmere walk

  We are sorry to hear you did not enjoy your stay at Pinehaven Lodge, Gillian. We note your reasons why and we shall certainly look into these further and advise the lodge owners accordingly. With that said, noting your suggestion for an electric kettle, the lodge has electric heating and an electric kettle will trip the lodge. With regard to the baking trays, we were not aware that these were missing although thank you for bringing it to our attention and we will check and replenish any missing items. We note why Pinehaven is not for you and we are sorry. For many this older style lodge that offers basic yet comfortable accommodation on White Cross Bay is an ideal base to explore the Lakes. We do have many other lodges available that would perhaps be more suited to you and should you wish to return to the Lakes we will be happy to advise you. Thank you for your review and despite all you have said we were pleased you enjoyed the location of the lodge. We do hope you will return for another lodge holiday very soon. Property Owner

  Mrs Gillian AffleckJul 2020

• "Our Christmas stay at Pinehaven was fantastic the lodge was spotless and there was sufficient heating throughout."

  The kitchen was well equipped with extras for a Christmas meal to be prepped. Plenty in the lodge for all the family to do of a night time. What did you enjoy most about your stay? Just being able to relax and enjoy the surroundings What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Visiting Bowness was beautiful

  Miss Pauline SmajeJan 2020

• "We had an amazing stay at Pinehaven Lodge, White Cross Bay."

  This was our 3rd visit. We had a mix of ages in our party from ages 6 to 76 and there was something for everyone. The location is fab. Would highly recommend Lake District Lodge Holidays. Looking forward to our next break. Thank you LDLH. What did you enjoy most about your stay? Spending time with family in beautiful surroundings. What one experience (e.g attraction, walk, day out) would you recommend for our future guests? A visit to the Bay. Take a picnic and watch the sunset.

  Miss Shirley TaggartAug 2019

• "A perfect stay apart from a few blips, a bad smell from the drains under the lodge, tap in the kitchen requires attention and also the gass fire the ignition did not work had to light it with a piece of paper otherwise it was a great stay."

  D What did you enjoy most about your stay? The relaxing atmosphere and the cleanliness of the lodge and park. What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Only a couple of miles either way and you are in Windamere or Ambleside, can't beat that.

  Thank you for your review Colin, we are so pleased you enjoyed your stay. We are sorry a few things were not quite right for you, thank you for bringing these to our attention and we were happy to resolve things quickly for you. We have passed your comments to the lodge owners for their information. Pinehaven is a very cosy three-bedroom lodge equipped with everything you may need to enjoy your stay; we look forward to welcoming you back for a future stay. Property Owner

  Mr Colin TooleJul 2019

• "The lodge was beautiful, spotlessly clean and very cosy."

  The lodge is on a beautiful site and close to the restaurant and leisure centre. The restaurant had a bar and entertainment and did take out food you could take back to the lodge if needed. The Leisure centre has a good size pool, steam, sauna and jacuzzi. The site was lovely, clean, quite and close to the lake. The only feedback I would give about the site is that it would be nice if the they made more actives around the water front area? More benches? Picnic area? BBQ area? Cafe? As it What did you enjoy most about your stay? The peaceful and relaxing break What one experience (e.g attraction, walk, day out) would you recommend for our future guests? A day out in Windermere

  Mr Damian SimonJul 2019

• "Pinehaven Lodge is in a lovely quiet position on the site and is in the sun for most of the day."

  The lodge itself is a little dated, but subsequently priced accordingly. It is clean, well equipped and it suited our requirements for the 2 of us and our small dog. The only slight criticism was there wasn't an electric kettle, we thought it a little strange to use a stove kettle, which took a while to boil. The double bed was very comfortable, but we didn't have any need to use any of the other beds, so unable to comment. One thing to note is that the water sometimes became unbearably hot from the shower (to the point of scolding) and the thermostat didn't appear to make any difference. We would however recommend the lodge to anybody looking for a home from home environment it a lovely setting. What did you enjoy most about your stay? The terrace allowed us to leave the dog free to roam on the decking area and enjoy the sun. What one experience (e.g attraction, walk, day out) would you recommend for our future guests? How Tarns is a beautiful location to visit.

  Mr Dane BentleyJul 2019

• "Fab lodge was like home from home, very clean and had everything you would need."

  We had a family weekend away and the lodge and site was perfect for what you need it for. Games & dvds for rainy days or just for a night in, warm enough lodge with plenty heaters & fire. All cooking utensils you could think of for making meals. Excellent location , 2 mins walk from reception and the club. We are looking to book again fo another weekend away . There What did you enjoy most about your stay? It was like home from home What one experience (e.g attraction, walk, day out) would you recommend for our future guests? So many walks and days out to choose from, boat trips were our favourite

  Mr Yvonne ParkerJun 2019

• "Had a lovely short break for my birthday."

  Lodge was clean and tidy, i'd say its probably better for 4 adults and 2 children as the smallest bedroom had 2 single beds very close together and a not alot of room to walk round and get ready. No dressing table in this room it wouldn't fit. The other 2 bedrooms were lovely 1 had a double bed, dressing table with mirror and wardrobes with plenty of space. The other was 2 singles but with plenty of space. Bathroom was clean and the shower was powerful. Everything you'd need in the kitchen and the living space was nice but would just point out the cushions on the settee could do with a little wash as they really did smell of dogs. If people read the requests dogs shouldn't have been allowed on the furniture so this something that could easily be rectified. All in all we had a lovely time and would i go again.. yes. Only real downside was a wasps nest on our balcony in front of the front door, we did report it twice and was promised it would be removed both times although it was still there when we left and my husband has a phobia of wasps which he did point out. Close proximity to Windermere, Ambleside & Bowness with some lovely pubs along the way. Club house on site did let dogs in but they only have 5 tables which meant it was a struggle for some people when it rained. Maybe an outdoor area with a cover would be good for dog owners although this doesn't reflect on the property. What did you enjoy most about your stay? Location What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Bowness and a lovely meal in the Royal Oak pub which was enjoyed by all.

  Thank you for your review of Pinehaven. This is a great place to stay in the lakes. It offers basic yet comfortable accommodation in a super location. We are so pleased you enjoyed your stay - and birthday - although noting your further comments we were sorry to hear you had a couple of issues along the way. We have taken these up with the housekeepers and with regard to the wasp nest, the Park. We can only apologise as the park did not inform us, had they done so it would have been successfully dealt with on the same day. It has now been removed. Despite the issues we are delighted to hear you had a lovely time at Pinehaven and would return for another stay. We look forward to welcoming you again soon. Property Owner

  Mrs Lynn MumbyJun 2019

• "Overall pinehaven lodge was great, Excellent location on white cross bay, everything you need kitchen, living room etc."

  What did you enjoy most about your stay? Things to do on site, walks and wooded area, especially children?s Activities. What one experience (e.g attraction, walk, day out) would you recommend for our future guests? The facilities on site and walks into Bowness-on-Windermere.

  Thank you for your comments, Jane and it is pleasing to hear you enjoyed your stay. Pinehaven is a cosy and comfortable three-bedroom lodge on White Cross Bay. It offers great value accommodation and a super location - perfect as a base from which to explore the Lakes or simply to enjoy the facilities and entertainment of this five-star holiday resort and marina! Noting your less than average rating for cleanliness, we?d love to hear from you to discuss this further. The lodge usually receives excellent scores and we are keen for that to continue. Having said that we are delighted you found Pinehaven to be a great lodge - and would recommend to others, Thank you. Property Owner

  Miss Jane RobinsonMay 2019

• "Going off the price we paid and the descriptions we read before arriving at Pinehaven it was nothing like what we was expecting, it was so much better, this is a brilliant place to stay, this lodge is perfect with a great location close to all facilities, would stay here again without hesitation."

  What did you enjoy most about your stay? Good value What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Pony trecking at Limefitt (worth the drive)

  Thank you for your great review Mark, it is pleasing to hear you enjoyed your stay and how you found the lodge to be perfect for all your needs. Pinehaven is an ideal choice for those guests looking to be close to all facilities or to explore the Lakes. We are delighted you would like to return and we will hopefully welcome you back soon! Property Owner

  Mrs Louise LundApr 2019

• "Lovely cabin, plenty of room, good facilities, only 2 bad points i can think of, gas fire ignition didnt work, but managed to use lighter."

  Garden furniture was a bit dirty too, could have done with a clean so we could use it. Other than that everything was great. What did you enjoy most about your stay? Peaceful What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Windemere cruise

  Mr Simon AndrewsOct 2018

• "Good central location with easy access to all Lake District resorts."

  Our lodge was comfy and homely and booking couldn What did you enjoy most about your stay? Just being there What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Lakeside walk around grasmere is so enjoyable

  Mrs Pamela VickersSep 2018

• "We really enjoyed our stay, the lodge was comfortable and we'll equipped."

  Decor is a bit tired but I suspect that's why they allow dogs. Sure was idea for small children with kids entertainment in the bar and two play areas. Only issue was the missing remote (on order apparently for some time). Not sure why it would take weeks to buy one. The parking might fit two small cars, just, but if the next door lodge have a car on site you can't get more than one in and out. What did you enjoy most about your stay? Being so close to Windamere What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Brockleholme visitors center just 600 yards up the road loads to do for kids.

  Ms Amy GouldenJul 2018

• "Brilliant lodge which exceeded out expectations."

  Very clean, everything you needed in the kitchen nice towels and bedding. Loads of dvds and games if you wanted them. Would definitely recommend What did you enjoy most about your stay? Clean.quiet. No problem having a dog. What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Boat on Windermere to Ambleside and Bowness-on-Windermere.

  Mrs Gillian McardleJul 2018

• "Stayed in Pinehaven Lodge end June 2018 with my husband and our 19 yr old son along with my 87 yr old mother."

  Clean, quite spacious lodge in good location for park facilities. Son was in smaller of the two twin rooms to allow his grandmother to have the largest , he did manage ok but feel two older children/teenagers may struggle in this room due to reduced space particularly between the small beds. Clean tidy, enclosed veranda area with tables which we did make use of in the lovely weather. One small negative, there was no remote for the television and the reception was not good at times, there was a note stating remote would arrive " imminently " but was not dated and no remote arrived during our stay. However this did not retract from a lovely comfortable stay and would recommend Pinehaven Lodge particularly for a family with smaller children. What did you enjoy most about your stay? Area and comfotable lodge What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Take a boat on Windermere

  Thank you for reviewing your stay, Susan and it is pleasing to read your comments. Pinehaven is a comfortable three-bedroom holiday lodge on White Cross Bay, and this particular lodge is very popular for those looking for good value accommodation in a great location. The lodge will accommodate up to six guests and although the twin rooms are fitted with narrow single beds both are equipped with wardrobes and bedside tables for a comfortable stay. We do advise that guests visit our website for a full lodge description before placing a booking as all the lodges are privately owned and vary in taste and design. Whilst we are aware that the tv remote was missing it can be operated manually. The lodge owners have ordered a replacement and we apologise it did not arrive in time for your stay. Pinehaven is a cosy and well equipped lodge and is enjoyed by all that stay here and we will be delighted should you choose to return in the future. Property Owner

  Mrs Susan MooreJul 2018

• "Lovely cabin."

  Extremely clean. Only fault was on arrival struggled to open key safe over 30 minute wait. Would go again. This time a lodge with hot tub would be nice. What did you enjoy most about your stay? Location What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Brockholes country p

  Thank you for leaving a review, Mark and whilst sorry to hear you had a little trouble with the key box we were pleased this was quickly resolved and you went on to enjoy your stay. Pinehaven is a comfortable three bedroom holiday lodge and a super location as a base to explore the Lakes. Magnificent scenery, walks and many pretty villages all within easy reach of the lodge, and Brockhole is excellent! We look forward to you returning for another stay in the near future. Property Owner

  Mr Mark YatesJul 2018

• "We had a very lovely stay here for the Shih Tzu owners meet up , found the park and accommodation very clean and tidy My only negative comment is that there is no dog friendly area into be bar What did you enjoy most about your stay?"

  Location brilliant What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Grassmere

  Mrs Jenny SheldonJun 2018

• "We found the lodge clean & very comfortable."

  We had a problem with the tv but was rectified from outside within 24 hrs. The lodge was in a perfect position & We would definitely stay there again. What did you enjoy most about your stay? After long days dog walking, was great to comeback to our lovely lodge & recline in the comfy sofas What one experience (e.g attraction, walk, day out) would you recommend for our future guests? muncaster Castle

  Mrs Christine HenmanJun 2018

• "Kettle handle dangerously hot wall lights in bedroom next switch also very hot to the touch not ideal where children are."

  But had a lovely stay would use the lodge again What did you enjoy most about your stay? Location What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Both yes I would recommend to a friend

  Mrs Carol HusbandJun 2018

• "From the emails before hand to quick processing on arrival, everything was organised, the staff were friendly and polite."

  The lodge was clean and had Christmas decorations up which was lovely What did you enjoy most about your stay? The atmosphere in and around the lodge What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Walk down the lake and see the views

  Miss Katie ProctorJan 2018

• "We had a great stay however had some issues with the grill not turning on and the oven taking a long time to cook food."

  The gas fire was also tricky to put on occasionally. However the lodge was otherwise in excellent condition, very clean, well equipped and set up to provide maximum comfort with a great selection of DVDs and games/jigsaw puzzles to do. What did you enjoy most about your stay? Having a good break What one experience (e.g attraction, walk, day out) would you recommend for our future guests? South lakes safari zoo

  Thank you for your kind comments, Anneka. We are delighted to hear that you had a great stay although it is noted you found the oven/grill and fire a little temperamental. We apologise for any inconvenience caused although they have been checked and are working as they should. We do advise following the instructions provided as they run on gas and can be a little tricky to use. Pinehaven is cosy and well equipped and even has some added little extras to keep the whole family entertained. Thank you for letting us know you enjoyed your stay and perhaps we will welcome you again in the near future Property Owner

  Ms Anneka KhalilDec 2017

• "The lodge itself was warm and cosy, well equipped apart from no electric kettle (due to issues with fuses tripping) but a gas kettle was provided."

  It does state parking for 2 cars but there is no way you could park 2 cars in tbd space provided so we had to park car 2 elsewhere. What did you enjoy most about your stay? Relaxing break What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Lake Windermere

  Mr Peter DaviesOct 2017

• "Very pleasant stay in this comfortable lodge, Whitecross bay has all the amenities you would expect and is well located as a base for exploring the Lakes and mountains."

  Really enjoyed our stay here, great breakfasts in the onsite restaurant, both Ambleside and Windermere are within walking distance and have excellent restaurants and bars. What did you enjoy most about your stay? The beautiful Lake District What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Great food in the Lakeside bar in Ambleside - evening menu

  Thank you for your review, David. we were pleased to hear you had an enjoyable stay at Pinehaven and used the facilities provided on the park. it is a nice stroll into nearby Windermere or Ambleside which have many great places to eat and drink. the lodge offers great value, comfortable accommodation which is great for a stay in the area. Property Owner

  Mr David LeetchJul 2017

• "We had a fabulous few days at Pinehaven."

  It's a very spacious and comfortable lodge with the bonus of outdoor space - and we were able to have our dog with us. We will definitely return! What did you enjoy most about your stay? Comfortable lodge What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Bowness boat trip

  Miss Lynne BennionJul 2017

• "Our stay was in June 17 and we were pleasantly surprised by the accommodation."

  We are used to packing the car with items we may possibly need on holiday and found that they were all there already. In addition there were a few surprises like a selection of films on dvd, books and leaflets. It is handy for Ambleside and a stroll through the site takes you to the lake side. A week of fine weather was the icing on the cake! What did you enjoy most about your stay? A quiet spot and so convenient for the lakes. What one experience (e.g attraction, walk, day out) would you recommend for our future guests? A walk around Grasmere including a stop at the Faerie Glan tea room en route is very pleasant.

  Mr Robert PithouseJun 2017

• "My family thoroughly enjoyed our stay."

  Cabin was right next to the amenities. It was clean and comfortable and well equipped. Great value for money. Will definately return. What did you enjoy most about your stay? The location. What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Tree top trek at brockhole

  Mrs Diane ParryJun 2017

• "Excellent location everything was great."

  Clean and tidy great for kids.Would book here again.Swimming baths off site was fantastic. What did you enjoy most about your stay? The location What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Brockhurst

  Thank you for your kind comments, Margaret and letting us know you enjoyed your stay. Pinehaven is a brilliant choice for those looking to relax in comfortable accommodation or as a base to explore the Lakes. A lovely location with plenty of things to do - pretty towns and villages to visit, tourist attractions and outdoor activities on the doorstep and of course many delightful walks. We look forward to welcoming you again to Pinehaven (next time complete with your loyalty discount!). Property Owner

  Mrs Margaret SmithMay 2017

• "We had a very enjoyable time here."

  The lodge was very good indeed, very clean, well equipped and comfortable. Would recommend both lodge and Lake Disrict Lodge Holidays. I am returning with the same firm in September and intend returning again in June of next year. What did you enjoy most about your stay? The location. White Cross Bay has wonderful views over Lake Windermere in both good weather and poor. What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Taking one of the water tours on Lake Windermere.

  Mr Terence PhillipsMay 2017

• "The staff were very friendly and more than happy to help, the site was excellent, very clean & tidy with great facilities."

  The lodge was very good and also clean with everything you could ever need, it's location was fantastic and very close to the shop, pub and park! Will hope to stay again soon :-) What did you enjoy most about your stay? The location What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Ambleside & Windermere

  Mrs Jacqueline WilsonMay 2017

• "Very pleasant lodge in just as good location."

  We have stayed at Pinehaven before which says why we came back and would revisit in the future. What did you enjoy most about your stay? Great location in a good sized lodge What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Walk from Rydal, around Grasmere and back

  Thank you for your kind comments, Alan. Lovely to hear you are a returning guest to Pinehaven and delighted that you had another enjoyable stay. It is indeed in an excellent location in the heart of the Lakes and very convenient to Windermere and Ambleside. For those looking for comfortable accommodation at a very competitive price then Pinehaven is the perfect choice. We look forward to welcoming you again in the near future. Property Owner

  Mr Alan TweddellDec 2016

• "Stayed here in early november, although there were still children on half term hols it was a quiet area."

  I wouldnt want to stay here in high season as the lodges are pretty close together, but Pinehaven is in a cul de sac with the lodges being all at different angles so you dont feel hemmed in. Nice cosy lodge, located close to the site facilities which we didnt use, we came here as we have dogs , there is a nice short circular walk around the park which takes you down to the lake and back through the woods. What did you enjoy most about your stay? being anywhere in the lakes is most enjoyable!! What one experience (e.g attraction, walk, day out) would you recommend for our future guests? White moss walk up to Rydal caves then call for a pint and food at the Badger bar!

  Mr John VarleyNov 2016

• "Excellent accommodation for our half term break."

  Very homely and clean and the beds are so comfy! Just what you need after a day walking. Good value for miner and we will definitely return. What did you enjoy most about your stay? Walking up mountains with children What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Airaforce

  Miss Kerry BurgessNov 2016

• "Hi, we absolutely loved staying at Pinehaven lodge."

  I have 4 children who loved the location because it was safe enough to pop over to the park whenever they wanted, it was also nearer to the wifi!! The lodge was homely and comfortable and just what we were looking for. We would def stay again. Many thanks The Tomlinsons What did you enjoy most about your stay? We had the most glorious weather too What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Wrea castle. The lake by boat is a must

  Thank you for your review, Frances. We were so pleased to hear you enjoyed your stay at Pinehaven, and with glorious weather too ? the lake district is even more beautiful with the sun shining. As commented the lodge is in a good position for children to access the park, and when children are happy and entertained it makes for a more relaxing holiday! The lodge is an ideal choice for a family holiday or couples sharing, fully equipped with all modern conveniences to provide comfortable accommodation for up to six people. It is in super location for a base to explore the Lakes and with many facilities on site to keep everyone entertained. We look forward to welcoming you again in the near future (complete with your loyalty discount!). Property Owner

  Mrs Frances TomlinsonSep 2016

• "A very good and comfortable lodge to stay in very spacious and very clean with everything there you need highly recommend it and definitely stay there again What did you enjoy most about your stay?"

  Everything What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Beatrice pottered museum and show as well as nature walk on site

  Mrs Christine MacleanAug 2016

• "We (family of 4 plus my Mother) stayed at Pinehaven for 5 days mid July 2016."

  As we only paid What did you enjoy most about your stay? The wonderful location for access to Ambleside, Bowness, Windermere, Keswick and Kendal What one experience (e.g attraction, walk, day out) would you recommend for our future guests? South Lakes Zoo... Tapas at Pedro's and Aft Tea at Brysons

  Mrs Tonya OldsAug 2016

• "Good clean lodge, few issues with just parts being old (door unlocking issues, cooker grill not staying lite, power tripping out)."

  Fully supplied with lots of useable items. What did you enjoy most about your stay? The coaches What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Pony trecking

  Thank you for your comments. We were sorry to hear you experienced a few issues during your stay although we were glad once aware that they were resolved promptly ? Please accept our apologies for any inconvenience caused and thank you for letting us know. We trust they did not impact too much on your stay and we were pleased to hear the lodge was presented and cleaned to the high standard expected. The lodge is a great option for using as a base to explore the wonderful Lake District, and is ideal for families or couples share as it has three bedrooms and comes fully equipped with all home comforts ? home from home in a beautiful part of the world and just a stroll to the shores of Lake Windermere. We look forward to welcoming you again in the near future. Property Owner

  Mr Philip HodgesJul 2016

• "Unfortunately we had 4 wet days out of 5 and although the site was dog friendly we could neither have a meal or a coffee in the complex due to no dogs allowed."

  The next lodge to us was being dismantled and removed causing an almighty muddy mess. What did you enjoy most about your stay? visiting surrounding towns and villages What one experience (e.g attraction, walk, day out) would you recommend for our future guests? visit ambleside and visit stiles coffee shop scones to die for dog welcome.

  Thank you for reviewing your recent stay at Pinehaven, Alastair. Although White Cross Bay does not allow dogs into the bar and restaurant, we are pleased you found some of the many 'dog friendly' places to eat nearby. From time to time there will be park operations taking place which may cause minor inconvenience. Many guests who stay use their lodge as a base for exploring the area and we are pleased you did that. Pinehaven offers excellent value for money, comfortable accommodation. Property Owner

  Mr Alastair ShawApr 2016

• "Helpful reception, very clean cabin and lots of space, great place for walking and dogs, loved it."

  Ideally situated between Ambleside and town so very happy overall. What did you enjoy most about your stay? The setting What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Walking

  Mrs Katalin Halmosi ClewsApr 2016

• "The lodge was very clean but very outdated."

  The furnishings were old fashioned and it was full of the owners personal items. More importantly the side door was broken and did not open which was a fire risk. What did you enjoy most about your stay? The location What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Ambleside

  Thank you for your review. We will pass on your comments to the lodge owners for their consideration. We appreciated you informing us after your stay that you could not open the side door and suggested it was a fire risk. We checked this immediately after you left and as confirmed (by email to you) there is no problem opening it. You must have been incapable of turning the circular lock which opens this. The lodge is of an older style and most guests find it very comfortable and great value for a stay. Property Owner

  Mrs Andrea KellyNov 2015

• "- What did you enjoy most about your stay?"

  The location What one experience (e.g attraction, walk, day out) would you recommend for our future guests? The walk around the lakes

  Mrs Sara Fernandez CanoOct 2015

• "Cabin was a good size and in good condition."

  It was a little overlooked by other cabins nearby but in a good spot if you want to use the club house/ leisure facilities. The side door did not open and the main patio doors at the front were a bit problematic in that one morning we were not able to open them from the inside. On returning to the cabin it took a few attempts to open with the key- not sure if this was due to warm days and cold evenings causing the doors to expand etc? It seemed to have resolved itself the following day. The cabin overall was well appointed and comfortable so for the money we would book again. What did you enjoy most about your stay? proximity to attractions What one experience (e.g attraction, walk, day out) would you recommend for our future guests? close to windermere, Ambleside, grasmere etc. If you want to take the bus there is a stop just outside the site on the main road. pub lunch with a view, go to the mortal man at Troutbeck. If you have kids there is a great climbing centre next door- brockhole

  Mrs Carol FaircloughOct 2015

• "We had a great four day break at pine haven lodge it was excellentlying set out and in a great location for all the amenities but yet still very quite at night so no problem sleeping."

  We had a problem first morning the gas had run out but was quicker sorted so not a problem. We would certainly book this again. Barbara. What did you enjoy most about your stay? we had great weather What one experience (e.g attraction, walk, day out) would you recommend for our future guests? a sail on Windermere

  Mrs Barbara HoughtonSep 2015

• "We stayed Monday to Friday with our 2 year old Granddaughter Rosie."

  We all had a great time. The Lodge- Pinehaven was well equipped and very comfortable.The weather was brilliant, which does help. The site has a nice feel to it, always neat and tidy.The Bar/Restaurant was very nice with reasonable priced good food,The pool was very good,but the opening times were very restricting. Only 1 hour in the morning and 4 in the afternoon. Whitecross bay is in an excellent position and we all hope to return. What did you enjoy most about your stay? The easy going atmosphere. What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Bowness is still our favourite place.

  Mrs Jean WilliamsSep 2015

• "The cabin was very nice, very clean."

  everything worked as it should. and the location was very nice. the only slight negative for me was my cabin was very close to reception which meant when there was a disco or singer, we got a lot of loud music, but it only went on til 11 pm so didnt stop me sleeping. but if you like going for a drink and enjoying the music then it would be spot on for you. and it was very child & dog friendly, a great stay for families. another slight negative was the on site shop only stocked the basics, but i was quite happy to drive the 12 miles to asda and get all my shopping. on the whole we had a lovely week and the weather was great. i would give this stay 9 / 10. What did you enjoy most about your stay? fish & chips & ice cream. What one experience (e.g attraction, walk, day out) would you recommend for our future guests? ambleside

  Mr Jeff McwilliamAug 2015

• "The lodge was lovely & clean & ready on our arrival."

  The reception staff were helpful & efficient. The site was great, we used the pool most days. A fabulous holiday. Thank you !! What did you enjoy most about your stay? The location was perfect What one experience (e.g attraction, walk, day out) would you recommend for our future guests? The open top buses that run to ambleside, grasmere, bowness etc.

  Mrs Catherine WaltonAug 2015

• "Well equipped Lodge in a quiet area of holiday park."

  Peaceful and walking distance to the Lake. Hot water was too hot and dangerous for small children. What did you enjoy most about your stay? Walking around the Lake District What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Brockhole vistor centre

  Mrs Helen LateoJun 2015

• "Pinehaven is a spacious, well equipped and comfortable plastic lodge in a convenient location between Windermere and Ambleside."

  It is closely surrounded by very many similar cabins - thankfully not all occupied when we stayed. Common facilities on site are well maintained and comprehensive - although its lakeside location was made irrelevant by the lack of lake access which is dominated by commercial and private mooring jetties with no shore area suitable for children to play or for the launching of a small dinghy . The whole experience is similar to staying in a Travelodge hotel - ok, as long as you know what to expect. Suitable for families with young children who need constant entertainment. Not suitable for families with dogs or those wishing to experience the grandeur of the mountains and lakes. What did you enjoy most about your stay? The indoor swimming pool was excellent for our grandchildren. What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Grandchildren enjoyed their visit to the Beatrix Potter exhibition.

  Mr Peter HoweJun 2015

• "Really nice place, great location."

  The two things which I'm not very satisfied. The bedrooms can be heard from each other room. Also? The swimming pool closes too early. The rest is great!

  Mr Jingyuan ZhuJun 2015

• "Lovely place."

  very peacefull and quiet even though we wwre near the club house and leisure facilities. well equipt lodge. very clean and tidy. close to all ammemities. What did you enjoy most about your stay? quiet park and visitong ducks What one experience (e.g attraction, walk, day out) would you recommend for our future guests? keswick. puzzle place

  Miss Julie HetheringtonMay 2015

• "We had some maintainance issues whilst we were at Pinehaven."

  ... Mostly due to the lodge being rather tired. The boiler was our main issue as the pilot light kept blowing out. We stayed in the lodge last year too but the wear and tear during the last year is evident. It needs a total decor refresh. What did you enjoy most about your stay? Location What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Brockhole

  Ms Gemma DayApr 2015

• "Can't fault White Cross Bay an it's staff,excellent as always, our accomadation was sufficient for its purpose."

  ... Old fashioned for us but very comfortable,reminded me of my wife's grandparents style... Quite enjoyable. Well done. Didn't like the inflated prices too much.... What did you enjoy most about your stay? Spending time with my family... What one experience (e.g attraction, walk, day out) would you recommend for our future guests? The park itself is a big plus anything else at Windermere is a plus...

  Mr Joe BellApr 2015

• "Really enjoyed our stay at pinehaven- So much we booked for next year !"

  !! Lovely location , beautiful lodge - dog friendly. Everything you need and close to Ambleside and Windermere x What did you enjoy most about your stay? Being away from the hustle and bustle of everyday life What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Walk into Ambleside - lunch at the White lion (dog friendly), and walk back x

  We were really pleased you enjoyed your stay over New Year at Pinehaven, Louise. Thank you for rating all aspects of your stay as a perfect 5 out of 5 and we are delighted you have booked again for the coming New Year. Property Owner

  Mrs Louise PartingtonJan 2015

• "Really enjoyed our stay and the fireworks were amazing, the best we've ever seen!"

  ! Kids loved the arcade and swimming pool. the Saturday night entertainment was great. A nice break had by all. What did you enjoy most about your stay? relaxing with family What one experience (e.g attraction, walk, day out) would you recommend for our future guests? ferry to hawkeshead.

  Mrs Lindsey BloorNov 2014

• "We had a great few days, great location, lovely clean and tidy cabin, I would definetly recommend it and I would most certainly go back."

  Only downfall the shop in complex closed early. What did you enjoy most about your stay? Location What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Lake windemere boat trip

  Shirley HollandOct 2014

• "We all really enjoyed our stay at the lodge."

  It was clean and cosy. The environment which surrounded was tranquil and peaceful. The lodge living area was spacious and comfortable. We had a fantastic time. What did you enjoy most about your stay? The cosines What one experience (e.g attraction, walk, day out) would you recommend for our future guests? All

  Delighted to hear you all enjoyed your stay at Pinehaven, Kirstie and thanks for taking the time to complete a review. Many guests who stay there comment of how homely and cosy it feels. Property Owner

  Mr Michael O'connorOct 2014

• "This is a nice lodge in a friendly holiday park."

  The lodge has a nice homely feel to it and has everything you need. Great walks and cycling with stunning scenery. What did you enjoy most about your stay? Nice lodge in a good location What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Visit to Grasmere village

  Thank you for taking time to review your stay at Pinehaven which is much appreciated. Glad you enjoyed the homely feel to the lodge. Property Owner

  Miss Karen PriceOct 2014

• "My partner and I were unsure what to expect upon arrival however we were more than happy with the lodge, the location and especially the Bay."

  The facilites on site were great as were all the staff. The spa area was very clean and an added bonus to our stay. We will definitely be returning to White Cross Bay next year. It was an all round excellent break. What did you enjoy most about your stay? All of it ! What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Watching the sun go down whilst sat at the Bay.

  Thank you for reviewing your recent stay at Pinehaven and delighted to hear you rated all aspects of your visit as 5 out of 5. We will be delighted to welcome you back next year (with your returning guests discount of course!) Property Owner

  Miss Shirley TaggartSep 2014

• "Nice lodge in a lovely location and good value for money."

  Very comfortable and spacious living area. A little dated, but this is not a criticism as it had a home from home feel about it, and had everything you could need for your stay. The park was pretty quiet and weather was fabulous so the wrap around balcony was great, with two areas to sit out. A superb location for many places nearby, and an absolute wealth of walks for all abilities. We didn What did you enjoy most about your stay? Walking, quietness and relaxation. What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Walks from Ambleside and Buttermere.

  Thank you for reviewing your recent stay at Pinehaven Lodge. Sorry to hear you had a few issues with the (instant heat) water boiler. Unfortunately the pilot light can blow out occasionally but it is very easy to relight (with instructions on the boiler itself). It is also perfectly safe to use and is certified annually when serviced by a gas safe registered engineer. The noise when it ignites is normal operation. Following your comments we have added some guidance notes in the lodge information to reassure guests. It was disappointing to hear your comments about the park reception staff and we will pass these back to them. We were pleased you found the lodge comfortbale and spacious and it does offer excellent value for money accommodation. Property Owner

  Ms Brenda JacksonSep 2014

• "Good location Central to main facilitates."

  Less than 5 min walk to the marina by the lakeshore with a beautiful picnic area overlooking the lake and the boats. The pool is very clean. Lodge may be to noisy on an evening when entertainment on. for some due to central location Home form home with good amenities

  Miss Caroline MillerSep 2014

• "Great experience, good quality for money ."

  Goof location, great for people of all ages. Would recommend to friends and family. Spacious lodge and comfortable

  Miss Katy AllanSep 2014

• "We enjoyed this comfortable clean lodge and thought it was good value for money, if a little dated."

  It was not a wooden lodge, so noise insulation was not great. However, since it is a quiet park anyway, this was not a problem. Pinehaven Lodge had everything we needed for a nice short break. If we returned, we would probably hire one of the wooden lodges, though closer to the lake.

  Mrs Sue NeildSep 2014

• "The log cabin was in a nice quiet location next to all amenities."

  it was not very clean and tidy throughout the cabin there was a lot of dog hair on the mat as you walk in the doorway, I checked the bed sheets and pillows which also had dog hair on them. As far as the entertainment on site we were told there was a lot and it was free of charge. the swimming pool was the kids weren't old enough for sauna or gym and the daytime entertainment was chargeable which we were not told about and was very expensive. archery What did you enjoy most about your stay? the zoo What one experience (e.g attraction, walk, day out) would you recommend for our future guests? south lake zoo

  Thank you for your feedback following your stay at Pinehaven at White Cross Bay. We were sorry to hear you felt the lodge wasn't presented and cleaned as it should have been. From our experience this is not usually the case and please accept our apologies. We will address this with the independent cleaners who look after the lodge. It would appear that you were expecting something different from the activities and entertainment available during your stay. All the lodges for which we arrange stays are privately owned. The park owners themselves provide certain additional facilities and entertainment at peak times (above and beyond the swimming pool and leisure facilities) and we have no control over this. Neither do we tell guests that everything on the park is free as you imply. Guests who arrange a stay on this basis do have free use of the swimming pool, gym and sauna although children are not allowed to use some of these unless accompanied by an adult. This is standard safety policy for this type of facility. I am sorry that White Cross Bay didn't appear to offer you what you expected. However, I will gladly pass your comments on to the park owners as they (like ourselves) welcome guest feedback and I thank you for pointing this out. The vast majority of our guests who stay at White Cross Bay tell us that the balance between what can be done on the park and at the various attractions nearby is right. It seems that a stay in a holiday lodge in the Lake District won't necessarily satisfy what your family wants when away. However, you would be in a very small minority since the area offers an almost limitless amount of great value and varied family entertainment and activities in this most beautiful area of the UK (rather than evening discos, kids parties and fancy dress which you separately told us you want). Property Owner

  Mrs Michelle WardleAug 2014

• "This is a great location with easy access to lots of beautiful places in the Southern Lakes."

  Pinehaven is very comfortable and has everything you could need. its a homely and relaxing environment.. We had some struggles with the boiler pilot light going out, our heating engineer member of the party suggests it might be something simple, a small part that needs to be changed. The television also had frequent periods of pixelating and blinking on and off, small movements of the set seemed to resolve the problem for a while but it does need looking at for the future. it speaks volumes of Pinehaven, to say that these two issues did not spoil the stay. I would recommend Pinehaven to anyone What did you enjoy most about your stay? Spending time with friends in a relaxed atmosphere What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Enjoyed hireing a boat from nearby Low wood and spending a few hours potting around the Lake

  Thank you for the feedback and review of your recent stay. Glad to hear the couple of minor things mentioned didn't spoil your stay and we are already on the case and addressing them. Thank you for bringing them to our attention. We hope you will return again in the future and it is pleasing to note you will recommend Pinehaven to others. Property Owner

  Mr David LiveseyJul 2014

• "Fabulous long weekend at Pinehaven."

  The lodge and site were perfect. Clean and friendly. All the facilities we needed. Lovely site. Nice pool for the kids, park area, lush country side and a family friendly bar to relax. Ideal location to explore the lakes What did you enjoy most about your stay? the location What one experience (e.g attraction, walk, day out) would you recommend for our future guests? we enjoyed some walks around the area. Used a short walk guide book. Lovely.

  Thank you for your lovely review of your family weekend at Pinehaven, Mandy. We were delighted to see that everything was 5 out of 5 for you. The lodge is located at a great place from which to explore the Lakes. Property Owner

  Mrs Mandy StaggJul 2014

• "My wife, two young children, and myself had a lovely stay at Pinehaven Lodge."

  The lodge itself is very well kept and has all the amenities we could wish for to enable us to have a comfortable and enjoyable stay. The added bonus of the balcony was an added bonus for our visit, as we were lucky enough to enjoy decent enough weather so our daughter could spend most of her time outdoors and we could enjoy dinner/drinks outside in the evenings. The location of the lodge is very close to the park reception, catering, leisure facilities and play parks, whilst the White Cross Bay Park is within walking distance (10-15 mins max) of Brockhole Visitor Centre where there are plenty of things to do with kids and you can also catch the ferry to other areas of the lake. What did you enjoy most about your stay? Location and homeliness of lodge. What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Brockhole visitor centre

  We were so pleased to hear you enjoyed your family Easter break at Pinehaven Lodge including the activities at White Cross Bay and at nearby Brockhole. We hope you will be back to visit again soon. Property Owner

  Mr Andrew PhillipsApr 2014

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