Snuggledown

21 Customer Reviews

• "Wasnt happy that I had to clear the decking of the lodge from dog mess on arrival , sent pictures and reported this and was told basically it wasn't sykes fault so basically tough."

  My concern is if this is expected what else is being overlooked regarding cleanliness. Rest of holiday was really enjoyable

  Thank you for taking the time to leave your feedback. We are sorry to hear of the issue that you encountered with the dog faeces on the decking. Your comments have been passed on to the relevant teams. The Lake District Lodge Holidays Owner Relations Team Property Owner

  Reviewed by Robert4.1★Nov 2024

• "Lovely stay really comfortable and clean this was one of the best we have stayed in"

  Reviewed by Kimberley4.7★Nov 2024

• "We really enjoyed our stay at snuggledown, wonderful lodge in a peaceful location within the park, and just a short walk to the edge of lake Windermere!"

  We came up from the midlands to celebrate our 45th wedding anniversary with our two dogs, and would definitely recommend to anyone considering visiting the lakes.

  Thank you for taking the time to give a review. Happy anniversary. I'm so glad you enjoyed your stay and look forward to you staying at Snuggledown when you next visit the beautiful Lake District. Property Owner

  Reviewed by Mark5.0★Sep 2024

• "Real issues with cleanliness in the lodge."

  Really disappointing to see a similar review in the last month that mirrors our experience. We moved the small sofa so not to get a bad neck due to the height of the TV. All sorts of rubbish and dog hair under there, same behind the large sofa - had to use the hoover ourselves to clean up. The windows in the living room are covered in cobwebs on the inside. The oven wasn't clean, very obvious to see how dirty the glass was when the light came on. The blinds in the main bedroom do not work, so are permanently down. The bathroom with the bath in, regularly smells of drains, particularly when it rains. We did experience the 'fridge rattle' - looks like lots of previous occupants have tried to fix the issue with kitchen roll stuffed in the frame, we've added our contribution. A real shame other people have commented on these issues but it would appear no action has been taken to fix the issues. Could be a nice lodge if these issues are resolved, but currently many nicer options on this site (we've tried many over the last 10 years)

  It is disappointing to read your review. As you have stated previous guests have made similar comments. I can assure you that on each occasion these issues were reported and dealt with by LDHL. Can I assume that on your arrival you reported these issues direct to LDHL. I thank you for your feedback and will ensure that the matters will be rectified. Property Owner

  Reviewed by Stephen2.5★Sep 2024

• "We had a fantastic time in this lovely lodge in the lakes."

  It was super cosy, comfy and clean. Couldn't fault it for what we needed :) thank you.

  Thank you so much for taking the time to review Snuggledown. I'm glad you enjoyed your stay in the beautiful Lake District. Property Owner

  Reviewed by Louise4.7★Sep 2024

• "I will start with the positives which is the cabin is modern and the bathrooms were clean, but that is it."

  The lodge is very dark and in a cramped area on the park. There were lots of issues, the bathroom had an awful damp smell, so much so we couldn't use it. The windows inside and out were filthy, so couldn't open the blinds and look at the awful windows. The blinds in the main bedroom don't work, one fell off the wall and one won't open, a blind in the hall wouldn't open too. The fridge kept randomly making a very loud humming noise. One of the windows in the kitchen constantly had condensation (the window needs replacing) all the soft furnishings smelt dirty and of wet dogs. To top it all off the cleanliness was absolutely shocking!! The beds had not been changed but made and pretended to have been. The kitchen floor had only been hoovered and mopped in the middle, round the edges were dirty, so I had to sweep up. There were food splatters on the cupboard doors and various crockery dirty. The blind in the kitchen kept dropping out various black bits of dirt. The outside area is also very grubby and not a nice space to sit out in. I did contact the local office about the beds and they did come and change them and bring clean towels too, I didn't mention anything else at the time as I didn't want cleaners around in the evening of check in and they were just going to make excuses. I did have a phone call on the Sunday from the company and explained everything but as yet, I have heard nothing back(which is what I expected) I would not recommend this lodge unless it has a massive deep clean and all issues fixed.

  Thank you for taking the time to make your review. It is only by contacting LDHL to make them aware of certain issues that they can be resolved. Property Owner

  Reviewed by Sarah1.6★Aug 2024

• "Lovely lodge that was very well equipped"

  Thank you for taking the time to post a positive review. It is much appreciated. Property Owner

  Reviewed by Wendy5.0★Jul 2024

• "The only suggestion I would make would be to have some over the door coat hooks apart from nowhere to hang damp coats everything else was well catered for."

  Thank you for drawing our attention to the missing over door coat hook. We will endeavour to replace this as soon as possible. We look forward to you visiting Snuggledown in the future. Property Owner

  Reviewed by Sue4.7★Jul 2024

• "Very comfortable only one problem the television high on the wall coursed us to have problems with our neck watching it, although there was a problem with the blind in the main bedroom contacting Sykes was a problem, we did try telephone ,email, and text to no avail, the staff from Parkdene were very helpful and managed to get contact after a long time, with Sykes, and the same day a man arrived and tried to repair it this had been broken on our arrival."

  Thank you for taking the time to point out certain issues. I hope this didn't spoil the enjoyment of your holiday. The issue of the blind has been reported to Sykes maintenance. Property Owner

  Reviewed by Sheila4.7★Jun 2024

• "The cabin was very nice indeed."

  Clean and modern. Contained all kitchen and bedroom facilities required

  Thank you so much for taking the time to write a lovely review. I hope you enjoyed your stay at Snuggledown and the beautiful Lake District. Property Owner

  Reviewed by Chris4.7★May 2024

• "Property was beautifully furnished/presented and location was great for families."

  Sadly the kitchen is a little lacking of basic items for example there was no potato peeler, and only 3 drinking glasses. All items in kitchen were dirty with dried on food and stains when we arrived, so had to put through several dishwasher loads to clean them. The en suite had a very strong smell of urine. Other than these items that can be easily remedied with better cleaning, the lodge itself was lovely and we would recommend.

  Thank you for taking the time to send feedback. It is appreciated that you've drawn our attention to certain issues which have been immediately reported to housekeeping. It is hoped your time spent at Snuggledown was enjoyable and not too affected by these issues. Property Owner

  Reviewed by Portia3.4★May 2024

• "We had a lovey stay at Snuggledown We thought the pictures on the advert looked great but when we arrived it look so comfortable and clean."

  The location is perfect. We know the area quite well But managed to find new places. One slight problem with a blind on the floor when we arrived. I called the maintenance number and they were there within the hour and it was promptly fixed. We would love to stay again.

  We're so glad you enjoyed your stay at Snuggledown and look forward to you visiting again. Property Owner

  Reviewed by Dorothy5.0★Apr 2024

• "Loved it wonderful location"

  Thank for your review. So glad you enjoyed your stay and look forward to you returning at some time in the future. Property Owner

  Reviewed by Emily5.0★Apr 2024

• "Fantastic property faultless, very clean and comfortable, very well equipped with every utensil needed for your stay."

  This is also in a fantastic location and on a lovely site. 100% recommended this cabin for a peaceful and relaxing break, if returning to the Lake District I would book this cabin again.

  Thank you so much for your kind review. We are glad you enjoyed your break at Snuggledown and look forward to you visiting again in the future. Property Owner

  Reviewed by John5.0★Mar 2024

• "Snuggle down is a beautiful lodge,very clean in a lovely setting not only did our 10 year old daughter enjoy her stay but so did our puppy Tilly."

  Everybody who meet we’re so welcoming & we would definitely go again.

  We are so pleased you enjoyed your stay at Snuggledown. Thank you for your lovely review. We look forward to your return visit. Property Owner

  Reviewed by Lisa5.0★Mar 2024

• "We really enjoyed our stay at Snuggledown as a base to explore the lakes and towns."

  The cabin situated in an easy accessible location and close to a lots of amenities. We were warm and comfortable and found the place clean and welcoming. The kitchen was well provided for with many key essentials which made meal preparation easy while away. We would love to return to Snuggledown in the future, maybe in the summer so we could enjoy eating out on the deck with warmer and drier weather. The following is a few notes for the owners only. The intention is for improvements and adjustments. - The main bedroom cotton bed sheet is quite rough to lie on as it covering with hard nodules, may be due too many washing. - The kitchen hob light will not stay on. - one grey mug is chipped. Finally, thank you for having us.

  Thank you so much for your positive feedback. We are so glad you enjoyed your stay and look forward to you returning to Snuggledown in warmer months. We appreciate your comments regarding a few issues and will ensure improvements are made in the future. Property Owner

  Reviewed by Christina5.0★Mar 2024

• "Just had a lovely stay here, the lodge was clean, modern and cosy."

  The location is ideal. We already can’t wait to come back here, had a fantastic weekend!

  Thank you for taking the time to post your review. Looking forward to your next visit to Snuggledown. Property Owner

  Reviewed by Megan4.7★Feb 2024

• "We absolutely loved our time at Snuggledown."

  The property had a luxury feel to it and there was everything you needed inside, particularly in terms of kitchen equipment. We loved the electric fire and it really quickly warmed up the living room in the mornings after just a few minutes. The location was perfect, just 3 miles to Ambleside, and again to Bowness in the opposite direction. Booths supermarket is just around the corner by car too. We will definitely be back!

  Thank you for your wonderful feedback. So glad you enjoyed your stay at Snuggledown. We look forward to you visiting again. Property Owner

  Reviewed by Michelle5.0★Feb 2024

• "Thank you. We have had an amazing time and a lovely first family Christmas away from home."

  Snuggledown is just lovely. Very cosy, warm, modern and beautifully decorated with everything you could ever need. The kitchen was perfect, fully equipped with everything you could need and the dishwasher, a lovely addition. The cabin is very warm and toasty. Brought loads of jumpers expecting it to be cold but it was quite the opposite - even with poor weather. This has been our first Christmas away and definitely won’t be our last. Thank you and Kimmi says thank you for the doggy biscuits

  Thank you for taking the time to give your amazing feedback. We are so pleased you enjoyed your Christmas stay at Snuggledown. All the best for 2024. Property Owner

  Reviewed by Joanne5.0★Dec 2023

• "What a lovely homely lodge."

  There was everything you would need and more. Very clean and modern. The only positive criticism I have and its only a personal one is maybe a little Christmas tree for this time of year for children staying. Would definitely stay here again.

  Thank you so much for taking the time to leave your lovely review and we look forward to you visiting Snuggledown again Property Owner

  Reviewed by Andrea5.0★Nov 2023

• "Very nice warm property."

  Everything we needed .Problem with netflix on first day,I walked over to reception and before I got back maintenance had been and got it sorted. We will certainly be back again.Our dog George enjoyed it also.

  Thank you for your lovely comments. We are so glad you enjoyed your stay at Snuggledown. We look forward to your next visit with George. Property Owner

  Reviewed by Robert4.7★Nov 2023

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