The Wodge

13 Customer Reviews

• "As soon as we walked in we were hit with a smell (i think it was the ensuite shower waste)."

  My son tried to put the tv on to find the aerial on the floor, after I inspected it, it appears the part that attaches to the tv had snapped off. The washing machines handle has broke so you can't use that, and the external cupboard door to the washer needs sorting as it clatters with the draws. We then went and took various pictures (so they're time dated) so we didn't get the blame. I'd rather deal face on with people so I tried the number from the welcome folder..... got a recorded message saying use the website. Tried emailing the address from the folder..... to basically be told it's not monitored. Lastly I was having a WhatsApp conversation with a person called Rose, but because the Internet is so bad there (or she finished) I never finished explaining all the problems. We feel very let down by the company as I would've insisted that we changed cabins, I have lots of pictures and time dated documents to back up everything I've said. This was supposed to be an amazing new year getaway but my wife wanted to go straight back home ! With some basic maintenance this would be a nice little holiday but the condition it's in at the minute it's not worth the money. Happy to pass on the photos and a snagging list if it would help. Kevin Wigmore

  Reviewed by Kevin1.9★Dec 2024

• "We have stayed at many lodges in the Lake District and this was one of the most well equipped."

  The bedrooms all had televisions and wardrobes and didn’t feel cramped like they often do. Only downside was the over bath shower. It was just a trickle and we couldn’t get it to work properly.

  Reviewed by Joyce4.7★Oct 2024

• "We had a great stay at White Cross Bay while living in the Wodge."

  The location is perfect for access to the water and the facilities including the restaurant and bar area. The Wodge is a great size for a family and has all the mod cons that you need to enjoy your stay. There is a general comment across all cabins regarding Wifi and internet access. We simply went to the main buildings where the bar is and used the internet there. It was actually refreshing as a parent to not have children glued to their screens the whole time. Beds were comfortable and overall there would not be much I think could be improved on. We had a great time and will be looking at dates for next summer soon.

  Reviewed by Gordon5.0★Aug 2024

• "Very good location"

  Reviewed by Sandra4.7★Jul 2024

• "Everything was ok except a leak in kitchen window when it rained heavily, also the bathroom with the bath in smelt if you shut the door."

  Otherwise it was nice.

  Reviewed by Carol3.1★Jun 2024

• "We could not get the TV working and did call and were informed someone would be out but no one turned up so we ended up asking other holiday makers to help, therefore had no main TV for 24 hours."

  we also had a leak in the kitchen from the roof dripping when it rained which needs addressing asap. also the shower was not working properly. lovely location but the Lodge needs a little updating.

  Thank you for your feedback. We are sorry to hear of the issue that you experienced with the TV. We will pass on your comments to the relevant team. We will ask our Property Services Team to investigate the shower and leak. Thank you- The Lake District Lodge Holidays Owner Relations Team Property Owner

  Reviewed by Marilyn3.4★Jun 2024

• "This is our third time to tell you this feedback the lack of contact is very concerning."

  Customer service is very poor. It is with great sadness that I have to write to you today to highlight our disappointment with The Wodge 10 Consiton at White Cross Bay. We arrived on Monday the 27th of May with great enthusiasm for our 4 night stay. On arrival everything appeared ok however, as the hours unfold things quickly deteriorated and problems were encountered. The decking to the property was very unkept and a safe hazard due to it being unswept and most of all rotten in a majority of places. The crockery and glasses was greasy and needed to be washed before being used. The Property is sold as having WIFI provided by the park, the TV failed to work on arrival due to: A) no batteries in the remotes B) no signal for the to the collect stations I contact the customer care line and was given a reference number COR-379028-CF, however to date I am still awaiting response. The reception desk tells us directly that the club WIFI is useless unless in the club house …. So why therefore are you advising it as free WIFI? The lodge is missing 4 light bulbs and a flickering light bulb! However this is minimum considering the leaks in the kitchen which has already blown one kitchen unit and caused a leak down the wall!! Due to the weather this week it has caused several morning clean ups! The carpet with the lodge is filthy to say the least! The stains are disturbing there are blood stains on a table and it’s never seen a duster! The fabric sofas are old and could benefit from a good clean! The toilet brushes are a health hazard! (I’ve saved you pictures of these as I’m not willing to even touch them again!). The bathroom fans were a disgrace! Only 3 mirrors in the property 2 in the bathrooms and 1 in the living area … the only place to dry hair and apply makeup! Please find enclosed photographs of our findings to endorse this email. You will was from my booking history that this is not my first time of booking with Sykes however this was a major disappointment compared to previous stays, a very disappointing experience had by 6 people and one pampered pooch for the £927 pounds paid for 4 nights! This property is never 4*!

  Reviewed by Fiona1.3★May 2024

• "On arrival found lodge appeared clean and was tidy, however, as night wore on there was a distinct smell of grease in living area."

  On checking oven, found it extremely dirty with shelves covered in grease and two baking trays dirty and covered in grease. Bottom of oven was stained too. We cleaned oven base and oven trays but declined to use oven during stay. Smell lingered throughout stay and used fragranced candles and air fresheners. Had issue with lights / fan in ensuite but call out responded very quickly and bulbs were replaced. One of bulbs blew after continuously flashing by end of holiday so suspect bulbs are not issue but something electrical. A smell in one of the wardrobes meant we could not use it. A teapot would be a useful addition for kitchen We have booked Lake District Lodge Holidays every Oct for past 7 years and this was the first time we have encountered issues. Our usual feedback is normally positive. We will continue using your services for future holidays, however, we will more than likely not return to The Wodge.

  Thank you for your feedback. We take all comments on board, and would like to add had we been made aware we would have attended to resolve. We will pass on your feedback to our Housekeeping and Maintenance Teams. Thank you The Lake District Lodge Holidays Owner Relations Team. Property Owner

  Reviewed by Ross3.4★Oct 2023

• "Absululty loved the wodge perfect and will definitely stay again just for future reference 1."

  the tea plates are to small we bought some larger ones and left them there for your next guest 2. there was no bread knife 3. the pillows are very uncomfortable on the beds 4. the internet was terrible hope you don't mind our honesty this didn't spoil our holiday what so ever and can't wait to return Mr Mrs Prescott

  Reviewed by Marcell4.1★Oct 2023

• "Perfect lodge with all the mod cons you need, dishwasher, washer/dryer, full size fridge freezer etc, Wi-Fi rubbish but you don’t go to the lakes to sit in your lodge, if need be go to the main reception it’s perfect, I’d book things before you go for that reason or when you’re out and about do it then, the property was used as a vase and it was perfect, good sized bath aswell, very well insulated no need for any heating on at any point would defo recommend, loads to do nearby ( brockhole) 5 min walk which has loads of activities, yes the clubhouse is expensive for food and drinks and the pool is rammed all the time but there’s a big lake and another swimming baths nearby, bus stop right out side the entrance which will take you all around the lakes, perfect stay besides the downpour would defo stay again."

  Thank you for your comments. We are pleased to hear that you enjoyed your stay. The Wi-Fi is complimentary and provided by the park. We hope to welcome you back. The Lake District Lodge Holidays Owner Relations Team Property Owner

  Reviewed by Joseph4.4★Jul 2023

• "Was disappointed in cleanliness especially outside wooden railings were broken and my dog got out through the holes Carpet inside dirty needed a good clean."

  Bathroom towel rail also not clean.

  Thank you for your comments. We take your comments seriously and have asked our Housekeeping and Maintenance Teams to look into them. Thank you. The Lake District Lodge Holidays Owner Relations Team. Property Owner

  Reviewed by Simon3.1★May 2023

• "We had a great holiday in this lovely spacious lodge."

  Everyone fell in love with the reclining couches !!! The site is very good. You can keep to yourself and enjoyed peace or go to the pub where we were surprised by an amazing singer. Customer service is very important to me on every holiday and we were not let down. We had a problem with our oven and it was dealt with immediately without any fuss. Thank you so much. I would not hesitate to stay here again.

  Reviewed by Naomi5.0★Dec 2022

• "The property seemed generally well maintained and there was plenty of space for us."

  There were only 3 of us and a dog so it was fine, but considering it caters for 6 you would have had to share 3 wine glasses between you if it had been 3 couples staying. It was very cosy with lovely reclining sofas and comfortable beds. We chose a lodge with a Smart TV as we thought the weather might be bad and our 5 year old could watch his favourite programmes. The smart tv existed but it was never going to work as there was no Wifi connection to the lodge. Sykes brought us a dongle and to be fair to Sykes they did their best but you can’t make something work that doesn’t exist. Booking activities etc online was very difficult because the wifi was practically non existent on the site and I feel we were misled with this being one of the selling points. Our own mobile data wouldn’t work either because of the location. The owner would have no control over this but it needs pointing out to future visitors. I found out that our stay would have been almost £500 cheaper had we gone the following week, and I now think we have been ripped off because we didn’t get anything extra for the £500, I’m not sure how that price difference can be justified and it leaves us with a negative feeling. The lodge was generally clean but we did find 5 sticky sweet wrappers and broken bits of toys that had been left by previous visitors, however everything else was spotless and it felt clean. The dog bowl was a nice touch and everything was there that you would need, including tea bags and washing up liquid, towels etc. We brought our own but it was nice to know we would have managed if we had forgotten anything. There’s a nice wood for walking the dog on site but nowhere you can have them off the lead. We paid for swimming passes but the pool was fully booked on a number of occasions so be careful if you think you’ll get to swim every day. It’s a great location, close to lots of nice places to visit. The site actually let the lodge down, because if the swimming had been available, the on-site resort staff had been helpful and friendly, the restaurant hadn’t been way overpriced for what you got (most of the menu was out of stock too), and the wifi had been working I would have given a much higher rating. I have no issue with Sykes and would book through them again. Out of school holidays I think this would probably be a lovely place to visit.

  Thank you for your feedback. We are glad to hear that you found the lodge to be cosy and enjoyed the reclining sofas. We were sorry to learn of the issues that you experienced with the TV and the WIFI connection. We were glad to that we were able to attend to try and resolve the issue with the WIFI. However, the WIFI is complimentary and is provided by White Cross Bay, and any issues fall under their responsibility. We will pass on your comments regarding the cleanliness of the lodge to our Housekeeping team to ensure that our high standards are met. Lake District Lodge Holidays is a separate company to the Park at White Cross Bay, but we will pass on your comments regarding the site and the facilities. We hope to welcome you back to the Lake District again. Property Owner

  Reviewed by Amy3.4★Oct 2022

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