Tree Lodge

35 Customer Reviews

• "The television was not working on arrival until 3 days later , the shower is extremely poor no pressure although complained 3 times a day it was never fixed."

  We actually left a day earlier due to the issues.

  Thank you for taking the time to leave your feedback. We have taken all your comments on board. The Lake District Lodge Holidays Owner Relations Team Property Owner

  Reviewed by Suzanne2.2★Aug 2024

• "From our first day of arrival the main tv in the lounge did not work, neither did the big lights in the main lounge."

  We reported this to Lake District Lodges but no one showed up to even look at this fault.The lighting on the deck area was very poor considering the deck is so large which is lovely but not if it's not safe to access when dark. The cleanliness of the lodge was quite shocking considering the price we payed honestly would have expected top notch. We had no water upon waking up on day 2 which took a couple of hours to resolve and then again on day 3 waking up. The bed in the main bedroom also felt extremely poor quality (it leans) mostly to the side mostly the right, i woke up with a stiff neck and a bad back quite a few times. We have holidayed in Windermere many times at various lodges and apartments. Unfortunately as beautiful as it looks we wouldn't stay again simply because of the service especially when there is a problem AND the cleanliness. This lodge and stay could be amazing if managed correctly. Disappointed isn't the word considering this was our only break away with our son in the school holidays and having experienced a recent bereavement this was our time to heal and reflect but really it was just a stressful disappointing overpriced experience considering all of the above .

  Thank you for taking the time to leave your feedback. We are sorry that you experienced issues during your stay- we will pass on your comments to the relevant teams. The Lake District Lodge Holidays Owner Relations Team Property Owner

  Reviewed by Darren1.6★Aug 2024

• "Unfortunately not able to connect to the WIFI and did not have access to the password for this?"

  My daughter was particularly disappointed by this having purposely taken her laptop.She is continuing her studies at Lincoln University.

  Reviewed by Susan4.4★Jun 2024

• "It was a lovely place to stay, the property was clean and cosy, with a private setting in the park, so we didn't feel overlooked."

  There were a few small issues, one of the dog blankets had a heavy dog smell, the sofas were slightly uncomfortable, and the hot water took a while to warm in the ensuite, but overall had a fab stay and we would stay here again. We brought our 1-year-old and it would have been ideal if a highchair and baby bath were available alongside the travel cot that is offered, instead, we brought our own.

  Reviewed by Kimberley4.4★May 2024

• "Every time you put kettle on it made the lights flicker in lounge and the kettle switch had to be pressed down several times before it would stay down and the electric socket in kitchen right of the oven is loose in the wall and the bath doesn’t drain very good when you have a shower you standing in water."

  Reviewed by Karen3.4★May 2024

• "We had no WiFi, so not a property to take young adults."

  Spent 3 days of the holiday being passed between Sykes, Lake District Holidays & Parkdean, all of which did not want to take responsibility. Ended up spending the rest of the holiday with unhappy people.

  Thank you for your feedback, sorry to hear you had issues with the WI-FI but as this is free WI-FI supplied by parkdean, this is beyond our control. - The owner relations team. Property Owner

  Reviewed by Sharon2.5★Apr 2024

• "We spent the weekend into New Year at the lodge and loved it."

  The lodge in in a lovely setting , very private , and accessible with ample parking for our two large cars. Lots of places to go hiking without the need to drive anywhere first which was a bonus , especially when you want to make the most of the day and be out and about . The lodge itself is very homely and the festive touches made it feel very welcoming. The kitchen cupboards are stocked with a vast amount of utensils , pots and pans so no need to take your own. There were 6 adults and two dogs that stayed this weekend and had ample room to not be on top of each other . We really enjoyed staying here and will certainly be booking again.

  Reviewed by Kirsty4.4★Dec 2023

• "Lodge was great."

  A couple of issues like no information pack so couldn't access the WiFi or find the thermostat. However, we were there in the heavy snow. Luckily we had to abandon our car in Ambleside. I say luckily because if not we would still not be able to get out of White Cross Bay, our family are still stuck. No roads or paths were cleared by Parkdean, no grit was put anywhere. This meant that the park was extremely hazardous on foot and in the car. There was 12 inch snow on the hills too and from the lodge and in the parking bay. We could not get our car back on site so along with many other guests we had to park on and obstruct the A591 to get out. We had to decant our lodge on foot in thick snow and ice, multiple trips. Called Lakes District Lodge Holidays to see what the plan was for getting out of our lodge in these conditions. They told us they would contact the owner and get back to us. This was 11am Sunday. It is now 10am Tuesday and I am still waiting for their call back. The customer service from both Parkdean in terms of making the site safe and Lake District Lodge Holidays in terms of customer support has frankly been atrocious.

  Reviewed by Joanne4.1★Dec 2023

• "Thoroughly enjoyed our stay!"

  This is our 8th time on the site and 2nd stay at Tree Lodge, we have also booked up again for next year at Tree Lodge. There is everything you need for a comfortable stay and the location of the Lodge makes you feel like you are the only people on the site. Sitting out on the deck at 6am with a coffee was amazing. Only down sides of our stay... there is a bit of a smell to the lodge as others have mentioned and the fridge door kept coming off the runner, which was annoying. Other than that it was a lovely stay and would 100% recommend Tree Lodge.

  Reviewed by Paul4.4★Nov 2023

• "We had a lovely stay at the lodge (4 adults plus a dog) Great place to stay for visiting different areas of the Lake District."

  The lodge was well equipped, warm and cosy and is in a lovely quiet spot up in the trees - it even had a very nice throw for the dog

  Reviewed by Shelley4.1★Oct 2023

• "The cabin was spacious and in a good location on the site."

  However, there was a lot of damp and the cabin had a really fusty smell. The cleanliness could be better. You do not get Wifi in this cabin so if this is required you are probably best staying somewhere else. Overall the stay was nice but for the price I think there is a lot of improvements to be made.

  Thank you for your comments. We are pleased that you found the cottage spacious. We will ask our Maintenance Team to look into the points raised. The WIFI is provided by the Park and we are not liable for this, but we will pass on your comments. The Lake District Lodge Holidays Owner Relations Team Property Owner

  Reviewed by Shelbie3.1★Oct 2023

• "The place was smelly and the bedding was grubby and was changed after we complained."

  The carpets were stained and need cleaning there was mould in the toilet and all of the windows,I have photos to back this up, fortunately Margret from the Sykes spent about 3 hours on sat, did all she could cleaning the mould mopped the floors and cleaned the work tops and table tops, how ever the smell of the sofas and throws were with us all week, all in all this lodge has the potential to be good but needs a lot of work to bring up to standard.

  Reviewed by Keith1.6★Sep 2023

• "We had a great stay."

  Lovely weekend. Very clean. Comfy beds. Great outdoor seating. Would have been useful to have a site map or something to know where the nearest rubbish bins or place to walk the dog were. Would stay again.

  Reviewed by E4.7★Jun 2023

• "We had a very relaxing break."

  Tree Lodge is in a great location and a nice secluded area of the park. We had a very comfortable stay, every thing we needed. Very well equipped lodge. Great shower in the en-suite, comfy bed and sofas. The outside space is great with plenty of The lodge smelt very doggy but this could be due to the wet weather the week before our stay, the carpet could maybe do with a clean. However this wouldn't put us off staying again.

  Thank you for your kind comments, we are pleased to hear that you enjoyed your stay. We will ask our Housekeeping to look into this further to ensure that our high standards are continued to be met. We hope to welcome you back. Property Owner

  Reviewed by Sally Bielby and4.4★Apr 2023

• "Lovely lodge, very comfortable and well equipped."

  Problem with the en-suite shower was resolved promptly with a temporary fix. Would definitely return in the future.

  Thank you for your lovely review of Tree Lodge, we are happy you found it comfortable and well equipped and that we fixed the shower so quickly, we look forward to seeing you again soon. Property Owner

  Reviewed by Susan4.4★Apr 2023

• "Although one of the older lodges on the site it is well maintained and has clearly undergone major internal and external refurbishment."

  The kitchen and bathrooms all have modern equipment and are well maintained. The kitchen is well equipped. The decking area is large and well maintained. The lodge is in an elevated position and is probably the most secluded lodge on the site. It was good to have a television and Bluetooth audio/DAB radio that both worked well. Availability of Netflix was an added bonus for the grandchildren. All in all a great week with no complaints.

  Thank you for your kind comments, we are pleased to hear that you enjoyed your stay. We are pleased that you found the lodge to be well maintained. We hope to welcome you back. Property Owner

  Reviewed by Colin4.4★Mar 2023

• "Tree Lodge was everything we expected."

  It had everything you needed for an amazing stay, clean & comfortable. Highly recommend a stay in this luxurious accommodation.

  Thank you for your kind feedback. We are so glad to hear that you enjoyed your stay, and we hope to welcome you back again. Property Owner

  Reviewed by Susan5.0★Feb 2023

• "We really enjoyed our stay however a few little issues such as poor WiFi affected the ability of the TV which meant we could not access the app channels."

  The weather was bad and we couldn't go out much due to the rain which was extremely heavy rain,thunder meaning being able to get more movie channels such as Netflix. Not a huge problem but would have been better with more channels. Another issue was we found we had an unexpected guest after finding mouse droppings in the bottom kitchen drawer that decided to eat our

  Reviewed by Anne3.8★Dec 2022

• "We will certainly visit again the tree lodge was very comfortable, clean and had everything we could of asked for, however we did encounter a few issues nothing that spoiled the holiday but I thought I would share so you could sort for your next guests."

  The fridge had an issue with the door and needed to be screwed back on the cupboard door on arrival (not a problem, but something I think will give in time). There was a funky smell on arrival and we didn’t note until Sunday it was the dishwasher. It was full of old dirty water and wouldn’t drain away I believe it is no longer plumbed into the water supply as we turned on but only had the electricity supply and no water ( again , this was fine we washed the pots old school which was fine ). Also literally no Wi-Fi despite reboot. Whilst we may have encountered these little hiccups we still enjoyed tree lodge so thank you for having us as your guests we will look forward to booking again soon.

  Thank you for your feedback. We are glad to hear that you enjoyed your visit to Tree Lodge. We are sorry to hear of the issues that you experienced with the dishwasher and the fridge door, had we been made aware of these during your stay, we would have attended to resolve the issues for you. The WIFI is complimentary and provided by the Park, and we are not responsible for this. We hope to welcome you back to Tree Lodge again. Property Owner

  Reviewed by Kimberley4.1★Nov 2022

• "We had an amazing stay at Tree Lodge, it was everything we wanted!"

  The peaceful location felt like we were the only people on the park! Sat outside most mornings, with a coffee listening to the owls, also got the pleasure of watching a woodpecker making a nest In the tree opposite the living room doors. I found the walk up to the lodge a little difficult as I have a dodgy hip but found if you turn left out of the drive it was a lot easier. We have been regular visitors to White Cross Bay over the last 6 years and have stayed in a few different lodges and Tree Lodge is the best one yet, we booked it again for our next trip while we were there. Tree Lodge is the perfect place to switch off, relax and enjoy nature and the prefect base to explore the Lake District. The Apple Pie Bakery in Ambleside and The Magic Roundabout in Bowness are always on our list for a good breakfast to set us up for a day of exploring. Brockhole visitors centre is always on our to do list too... Great activities, lovely shop with local produce, welcoming cafe and exceptional scenery.

  Thank you for your feedback. We are so glad to hear that you enjoyed your visit to Tree Lodge. It sounds like you had a lovely time, and we are delighted to hear that you are coming again. Property Owner

  Reviewed by Paul5.0★Nov 2022

• "Enjoyed the cabin, out walking a different hike every day and back to the cabin ..."

  Enjoyed the cabin, out walking a different hike every day and back to the cabin in the evening to relax, nice and quiet place, only thing wrong was a leaking sky light in heavy rain

  Thank you for your kind feedback. We are glad to hear that you enjoyed your stay at Tree Lodge. We will pass on your comment regarding the issue with the skylight onto our Maintenance team. We hope to welcome you back to the Lake District again. Property Owner

  Reviewed by Brian5.0★Oct 2022

• "We thoroughly enjoyed our stay at Tree Lodge, only negative was our stay was too short."

  We’d give Tree Lodge 10 out of 10. The lodge is superb. We would absolutely stay again. It has everything you could ask for, from kitchen utensils through to brushes for the decking outdoors. Its siting under the trees gives it a lovely, secluded forest feel. There is plenty of seating outdoors to enjoy the surroundings, although being Autumn we didn’t quite get the weather to enjoy this. Even the chestnuts or acorns falling from the trees added an interesting addition to our stay. I would love to visit in spring or summer next time perhaps. The interior is fabulous and was tastefully presented, clean and tidy, plenty of room for our family of 4 and the ensuite to the main bedroom was fantastic. Can’t recommend highly enough. The location of the park is excellent for exploring the Lakes/surrounding areas.

  Reviewed by Donna5.0★Oct 2022

• "Perfect lodge for our family and 2 dogs, nice and secluded in quite a busy park."

  Many thanks for taking the time to submit your valued and positive feedback. We are delighted to hear that you enjoyed your stay in Tree Lodge and it's peaceful location. We very much hope to welcome you back should you decide to visit again in the future. Property Owner

  Reviewed by Richard5.0★Sep 2022

• "Lovely lodge, clean and comfortable in a peaceful location within the park."

  We enjoyed a fun week making use of the park facilities and lots of activities at Brockhole. The park wifi didn't reach as far as the lodge but after the teenager's initial shock I'm really glad it didn't. We would definitely stay again.

  Thank you for your kind feedback. We are glad to hear that you enjoyed your stay at Tree Lodge. We take your comments regarding the WIFI on board , and would like to add that the WIFI is provided by the park and we are not responsible for this. We look forward to welcoming you back again. Property Owner

  Reviewed by Janet4.7★Aug 2022

• "Chose Tree Lodge because of the promise of a secluded setting."

  We weren't disappointed. Such a beautiful setting, surrounded by trees. We were very fortunate to be staying during the recent heatwave and the trees supplied a welcome shade. There are two seating areas, one with dapple shade the other full sun. So happy all round. Is situated up steep little hills which I struggled with as I have problems with my back, however, if you turn left at the end of the drive, it actually cuts out the the hilly walk and was a pleasure to discover. Made my life a little easier. Dog friendly. A secure veranda, but must make sure the gate is definitely closed as we hadn't one day and our dog did get out. Thankfully he didn't go too far. Typical beagle just stood and barked at everything. The lodge itself extremely clean. Smelt fresh. Beautiful decor. We did have trouble locking the main bathroom door and also the first twin room door doesn't close properly. The main front door lock was a little temperamental. It wouldn't work for me, but did for my husband

  Thank you for your feedback. We are glad to hear that you enjoyed your stay at Tree Lodge. We will pass your comments on to our maintenance team and ask them to have a look at the doors. We hope to welcome you back again. Property Owner

  Reviewed by Joanne5.0★Jul 2022

• "Wow just Wow what a beautiful place from pulling up outside the lodge to leaving what a beautiful lodge."

  Very private & quite just what we wanted all week the weather was HOT & Sunny but due to the Lodge being in the Trees it stayed cool that was nice. Our little dog loved the closed in veranda she could walk around, layout and chill with out with out us worried her getting out. Would Definitely stay here again if we visit Lake District what a Amazing Lodge highly Recommend it.

  Thank you for your kind feedback. We are glad to hear that you enjoyed your stay in Tree Lodge. We hope to welcome you and your dog again. Property Owner

  Reviewed by Hellen5.0★Jun 2022

• "An excellent location amongst the trees, a very well thought out design for the lodge - makes you feel one with the forest."

  The interior was cosy and the furnishings were lovely. Thoroughly felt relaxed and a great place for reflection. Thank you so much to the owners!

  Thank you for your feedback. Tree lodge is a lovely lodge and we are glad to hear that you enjoyed your stay. We hope to welcome you back to stay with us again. Property Owner

  Reviewed by Maryam5.0★May 2022

• "I was sceptical about my booking due to some previous reviews re smells etc but I was over the moon with the stay."

  I just want to say ''Thank You'' to the owners and to Sykes for everything they did to guarantee no smells as I was travelling to the lodge from my wedding. Cannot wait to get back some time again in the future. Peace, comfort and tranquility at its peak.

  Thank you for your feedback. We are delighted to hear that you had such a lovely stay at Tree Lodge. We will pass on your comments on to the owners. We look forward to welcoming you back to stay with us again soon. Property Owner

  Reviewed by Linda5.0★May 2022

• "The spare bedroom door did not shut properly, the back door from inside is very ..."

  The spare bedroom door did not shut properly, the back door from inside is very difficult to unlock but they are the only two things I had issues with, but nothing to spoil my holiday, oh and a few towels were not 100% clean, had some stains on

  Thank you for your feedback and we are sorry to hear of the few issues you had during your stay. Had we known, we could have attended to resolve this issues you for. We do hope you return to enjoy another holiday with us. Property Owner

  Reviewed by Helen5.0★Apr 2022

• "The lodge was lovely and we had a great time but I would like to share some feedback."

  The cleanliness of the lodge was poor - When we arrived the dishwasher was full of crockery presumably from the previous stay. It is clear that the lodge is well used but the general cleanliness wasn't great. The main bedroom was dusty and all windows needed to be opened to remove the smell of dogs (it is advertised as dog friendly so this was expected) but perhaps some ventilation prior to guest arrivals would be advisable. The wifi is not accessible as advertised which wasn't a huge issue but may be for some guests. The lady on reception said the wifi doesn't reach that lodge anyway . I have stayed in a couple of other lodges on the site and I would describe this one as functional. Others have had some creature comforts such as tea, coffee, milk etc. Just a small touch and low cost would make the stay more special. With that in mind however, we had a great stay in a great location.

  Thank you for your valued feedback . We were most concerned to learn of the cleanliness issues, had you contacted us during your stay, we would have sent a member of our team down to look into the issues for you. The WiFi is provided by the park and so out of our control,Thank you for your recommendation of providing refreshments , we shall take this on board. We apologies for any inconvenience caused. We do hope you will return to the English Lake District. Property Owner

  Reviewed by David3.4★Feb 2022

• "Lovely park in a fantastic setting."

  Our cabin was rough around the edges but generally nice and clean. We found dirty pants & socks in a draw after searching for a bad smell from day 1. The sink was constantly blocked and a make shift drip tray on the U bend was doing a great job of collecting filthy water with a lingering smell. The water wasnt very hot but was ok for a quick shower in the cold weather. I would stop again but wouldnt expect the same type of lodge for the costs being charged.

  Thank you for your valued feedback. We will pass the cleaning issues to the housekeeping Manager to look into and the Maintenance Manager will look further at the sink and bathroom issues. We apologise for any inconvenience caused. We do hope you will return to the English Lake District. Property Owner

  Reviewed by Oliver2.8★Feb 2022

• "It was a perfect New Year’s Eve trip!"

  The lodge is beautiful and spacious, perfect location and great site. Looking forward to booking again :)

  Reviewed by Hollie5.0★Dec 2021

• "Would definitely recommend this lodge!"

  The whole booking and checking in and out process was very easy. It was exactly as described, with excellent facilities and very clean. The park itself was great with lots of activities (such as swimming etc), but the lodge was in a lovely private and quiet spot. We will be looking to return soon!

  Thank you for your feedback, we are delighted to hear of how much you enjoyed your stay and thank you for your recommendation. Tree Lodge is a fantastic lodge that is fully equipped with everything you need for your stay. It would be our pleasure to welcome you back. Property Owner

  Reviewed by Sophie5.0★Sep 2021

• "Tree Lodge is really well laid out and has everything to make the stay relaxing and enjoyable."

  Thank you for your lovely review and we look forward to welcoming you back for another fantastic stay. Property Owner

  Reviewed by Fay5.0★Jul 2021

• "Lodge has fab secluded location - will definitely try and book again."

  Reviewed by Anthony5.0★Jul 2021

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