The Waterfall Retreat

18 Customer Reviews

• "A beautiful property… highly recommended."

  Thank you for your kind words! We're thrilled you enjoyed your stay. We hope to welcome you back soon. Property Owner

  Reviewed by Ollie5.0★Nov 2024

• "We had the most fabulous time at The Waterfall Retreat."

  We were celebrating a big birthday and the house and surroundings were definitely the icing on the cake. A beautiful property with lots of little places to unwind and relax. I really did not want to leave.

  We're so glad you had a wonderful time at The Waterfall Retreat! It's always heartwarming to hear that our guests enjoyed their stay. We hope to welcome you back again soon. Property Owner

  Reviewed by Kerry5.0★Nov 2024

• "A stunning place in the perfect location."

  Enjoyed by all. The only negatives we have are that the ground floor bedrooms smelt of damp and had mold on the walls. This is a health hazard so it should be looked at. The fridge in the main kitchen was dirty inside and more toilet roll would have been nice to have access to. Other than that we would all definitely recommend Waterfall Retreat to others.

  Thank you for your kind words about the stunning location of Waterfall Retreat—we’re delighted to hear that you all enjoyed your stay and would recommend it to others! We’re sorry to hear about the damp smell and mold in the ground-floor bedrooms. Since your stay, we’ve updated two of the en-suites, which were contributing to the issue, and we’ll continue monitoring this to ensure a comfortable environment for all guests. We also apologize if the fridge was not fully cleaned before your arrival and will address this with our housekeeping team. Thank you for your feedback, and we hope to welcome you back in the future! Property Owner

  Reviewed by Jemma4.1★Nov 2024

• "We had the most amazing stay celebrating an 80th birthday- the house was fantastic and had everything we needed."

  The setting was beautiful with the hot tub sauna and beck - all perfect. Thank you again

  We're so glad you had a wonderful time celebrating your 80th birthday at [House Name]! It's always heartwarming to hear that our guests have enjoyed their stay. Thank you for choosing us and for your kind words. We hope to host you again in the future. Property Owner

  Reviewed by Claire5.0★Oct 2024

• "Beautiful property!"

  Beautiful surroundings!

  Thank you so much! We're really happy you loved the place and the views. We hope to see you again soon! Property Owner

  Reviewed by Georgina5.0★Jul 2024

• "We had an amazing stay with the family celebrating a birthday!"

  The mill has everything you need and the amenities are perfect. The hottub, sauna and dip in the stream were the best part of our day! This really is a special place and we cannot wait to be back

  So glad you all had an amazing family birthday at The Retreat! We love hearing you enjoyed all the amenities, especially the hot tub, sauna, and the refreshing stream. It truly is a special place, and we can't wait to welcome you back again soon! Property Owner

  Reviewed by Millie4.7★Jun 2024

• "Excellent property with great amenities and facilities, as well as a great and location off the M6."

  Looking forward to coming back!

  So glad you enjoyed your stay! We look forward to welcoming you back again soon. Property Owner

  Reviewed by Ryan5.0★Jun 2024

• "Beautiful location and house."

  Thank you so much! We're thrilled you're enjoying the location and the house. Property Owner

  Reviewed by Robbie5.0★Jun 2024

• "The waterfall retreat is the perfect getaway accommodation for a large group/family."

  Our group had an amazing getaway from getting lucky enough to see the northern lights to relaxed days using the hot tub, sauna and dipping in the river. The attention to detail makes it so you could easily move in for the week and don't need to bring much more than yourself. Will absolutely be back again!

  Thank you for choosing Waterfall Retreat and for taking the time to leave such a wonderful review! We're thrilled to hear your large group had an amazing getaway. We're especially glad you enjoyed the northern lights, the hot tub, sauna, and the refreshing river. Our goal is to provide a relaxing and well-equipped space, and we're happy to hear the attention to detail made your stay so comfortable. We hope to welcome you back again soon! Property Owner

  Reviewed by Jacob5.0★May 2024

• "Upon meeting Sarah on check in and her showing around we knew we were going to have an amazing stay."

  The place and its surroundings are beautiful and the weather helped make my wife’s birthday celebrations even better. Our all group loved the place and will definitely be looking at booking this again. Christian Lawton

  Thank you for the fantastic review! We're so glad Sarah made your stay amazing and the location helped celebrate your wife's birthday perfectly. We appreciate you recommending us and would love to welcome you all back again soon! Property Owner

  Reviewed by Christian5.0★Apr 2024

• "Beautiful and quiet surrounding."

  The house itself is also very well equipped and maintained and is very clean when we moved in. Everything is ready to be used and functions well. The place is also not so far away from a number of sight-viewing places in the lake district. Highly recommended if you would like a nice, relaxing and quiet holiday, especially for families.

  Thank you for the fantastic review! We're thrilled you enjoyed the peacefulness, amenities, and proximity to the lake district. We strive to provide a perfect getaway for families, and your feedback lets us know we're succeeding. We hope to welcome you back again soon! Property Owner

  Reviewed by Yang5.0★Mar 2024

• "This is a great place for a large family gathering."

  Our party ranged in ages from 18 months to 93 and there was plenty for everyone to do throughout the weekend. Sarah couldn't have been more helpful, meeting us on arrival to show us around, providing contact information and advice for our stay and then checking that everything has gone well immediately after our stay. Would definitely use again.

  Thank you so much for your kind words! We're thrilled to hear everyone enjoyed their stay. We appreciate you mentioning Sarah's helpfulness, we'll be sure to let her know. We'd love to welcome you back again for another family gathering! Property Owner

  Reviewed by Duncan5.0★Mar 2024

• "Overall we enjoyed our stay at The Waterfall Retreat, however we did experience a few issues."

  After the first couple of nights we discovered mould growth in the lower ground floor bedrooms (Herdwick and Teeswater). Fortunately we had some bedrooms that were not in use so we could swap round. This was reported to the host who took 2 days to respond only to tell us this was a previous issue which they had rectified by using a dehumidifier in those rooms. To us a dehumidifier is a temporary fix, not something you leave running everyday and have to empty twice. The floors are extremely creaky in the dining and kitchen area so if you have early risers in your party they could well wake you up in the morning. The kitchen area is also quite small making it challenging to prepare a full meal for everyone. Overall cleanliness was passable but we felt it could be better. Water pressure and temperature was hit and miss especially in the showers. We felt with a bit more involved management some of these issues would be resolved quicker. We reported the sauna light not working and the dials controlling the jets on the hot tub being extremely stiff to turn so hopefully these have been attended to. On the positive side the location was great, the beds were very comfy, the house was warm and comfortable, the outside space was lovely for sitting out for food and drink and the main living room was great for getting everyone together at night.

  Thank you for your feedback on your recent stay at The Waterfall Retreat. We're glad you enjoyed the location, comfortable beds, and overall ambiance. We apologise about the confusion over the ensuites, as there must have been a miscommunication. The original message was sent to our bookings team rather than the maintenance team which was why it took a couple of days to be picked up as the bookings team don't work everyday. Once the maintenance team were updated we had someone out stright away to look at it for you. It had been an issue 5 or so months ago and was completly rectified at that point. The dehumidifiers are in the rooms as a precaution when we have a lot of rainy weather, we don't expect them to be used 24/7. By the time the cleaners arrived after your stay the fans in both ensuites had been turned off at the wall, which would have been the primary reason that damp and mould were accumulating in the ensuites. Our maintenance team responded to every issue that was raised during the stay, but many issues they were told were not a big deal and didn't need to be addressed until after your stay, but we're happy to confirm these have all been corrected now for future guests. We sincerely apologize for the inconvenience caused by the mold issue, noisy floors, and kitchen limitations. We understand your concerns about the dehumidifier and will take steps to address a more permanent solution. We'll also look into the reported maintenance issues with the sauna light and hot tub jets. We appreciate your suggestions and will strive for a more involved management approach to ensure quicker resolutions in the future. Thank you for choosing The Waterfall Retreat. Property Owner

  Reviewed by Shaun3.4★Mar 2024

• "I stayed here for my 35th and honestly didn't want to leave, the house was perfect!"

  We had roughly 11 people (plus a child) and everyone had their own spacious room - even one with its own kitchen and snug attached to it. The highlight was of course the waterfall and the outside area, while some of the group stayed in the warmth inside playing Air Hockey... the rest of us braved the waterfall itself and loved it! Getting the pattern down perfectly - Waterfall > Sauna > Cold Shower > Hot Tub. With a Pizza Oven just outside the lounge, it was the perfect mixture of making homemade pizza while mixing some cocktails at the bar and catching up with friends, listening to music. With it being just 8 minutes from the Tebay services off the M6, you would never know given how peaceful and remote it feels. Truly the perfect gift for any occasion!

  Thank you for your wonderful feedback! We're delighted you enjoyed your 35th birthday celebration with us. It's fantastic to hear you appreciated the spacious rooms, amenities like the waterfall and hot tub, and the convenience of our location. We'd love to welcome you back for more memorable occasions in the future! Property Owner

  Reviewed by Chris5.0★Mar 2024

• "We had a wonderful stay here for our family holiday."

  We were extremely comfortable and it was so relaxed. We would highly recommend to book this beautiful cottage in this wonderful area. Deborah and Joe

  Deborah and Joe, thank you for your kind words! We're thrilled to hear that you had such a wonderful and relaxed family holiday at our cottage. It's always our goal to provide a comfortable and enjoyable experience for our guests, and we're delighted that we could meet your expectations. We truly appreciate your recommendation and hope to have the pleasure of hosting you again in the future! Property Owner

  Reviewed by Deborah4.4★Feb 2024

• "The property was fantastic."

  Isolated location very peaceful except for the beautiful waterfall. House was very spacious and tastefully decorated and accessorised. Would highly recommend for large family gatherings as rooms well spaced out throughout the house. Ample seating areas.

  Thank you for the kind words! We're thrilled you enjoyed your time at our place. It's awesome that the peaceful location and waterfall added to the experience. We're glad the spacious and well-decorated house worked well for your family gathering. Thanks for recommending us! We'd love to have you back anytime. If you have any suggestions or memorable moments to share, feel free to let us know. Happy travels! Property Owner

  Reviewed by Paula4.7★Dec 2023

• "Loved our stay at the waterfall retreat!"

  Our entire group were blown away by the property, The garden and facilities , standard of the rooms and location! Our contact Sarah was incredibly helpful and very accommodating to the needs we had! Would highly recommend and will 100% be staying again & very much look forward to it!

  Thrilled you enjoyed your stay at the waterfall retreat! Your group's positive response to the property, garden, facilities, rooms, and location is fantastic to hear. We're glad Sarah could assist with your needs. Thanks for the recommendation, and we can't wait to welcome you back! Property Owner

  Reviewed by Matthew5.0★Nov 2023

• "Fantastic long weekend break."

  Loved the facilities available to keep young and old entertained. Sarah was very attentive to our needs. Much appreciated.

  I'm so pleased to hear that you appreciated the facilities and had a great time! If there are specific features you particularly enjoyed or anything you'd like us to know for future visits, please feel free to share. We'd love to have you back whenever you decide to return. Property Owner

  Reviewed by David5.0★Nov 2023

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