-
"The accommodation was spacious and kitchen equipment was surplus to our needs."
Unfortunately the main double bed mattress was damaged and my husband ended up sleeping in another bed to help his painful back after the first night. Also, a very strong lingering food smell was present in the upstairs areas and this ruined our time in the property. Despite good contact from the cleaners, a solution was not possible during our stay. The facilities on the site were as advertised, however we received no arrival information about where to find the property in a huge resort. The provided post code led us into a private farmers yard and we were not aware that swimming had to be prebooked or where to collect equipment to play mini golf etc. The staff on site were pleasant and helpful. Sadly our little family didn’t enjoy the holiday as we’d hoped and felt disappointed including mostly broken and unusable items in the games room. We do not think the property should be listed until the food smells have been removed especially from carpets.
We are sorry that you didn't enjoy your stay. Since your holiday we have visited the cottage ourselves; we could not find any damage to the mattress and neither ourselves or our housekeeper were able to detect any lingering food smells. Prior to your holiday you received two emails with detailed instructions to the cottage which if followed negates the need to rely on a sat nav as these aren't always accurate in rural areas. Instructions on accessing communal facilities can be found in the welcome folder but I have asked Lakelovers to add information regarding pre-booking the pool to pre-arrival information, thank you for raising this. Staff on site have assured us that they address any reported damage to the games room. We hope that the location of your next break better suits your needs.
Property Owner
Reviewed by Nicki2.8★Oct 2024
-
"It was fabulous!"
Everything, from the cottage, to the park, to the comfort…we were 3 adults, 2 teenagers, and a kid, and we had such a good time at the cottage and the area. Thank you for everything, for sure we’ll come back and recommend to others!
Thank you so much for your positive feedback, it means a lot. We hope you do return and thank you for future recommendations.
Property Owner
Reviewed by Ronen5.0★Jul 2024
-
"Beautiful house, everything you could think of was provided
The facilities including pool, restaurant and bar were great and such beautiful grounds."
Will be recommending to friends and family.
Thank you so much for your positive feedback. We are glad you enjoyed yourself. I do hope you return.
Property Owner
Reviewed by Joanne5.0★Jun 2024
-
"Very well equipped cottage."
Great location and really good amenities on site e.g. bar and restaurant , reception , pool , kids play park , kids playroom. All good. Staff were also very good , helpful and knowledgeable.
Thank you for taking the time to give your feedback. We are so glad you enjoyed your stay.
Property Owner
Reviewed by Robert5.0★May 2024
-
"Lovely homely property, warm and cosy with nice touches, all cutlery, pots and pans etc all immaculate, everything you needed is provided."
Only negative is poor Wi Fi reception and the Whitbarrow restaurant is expensive but very poor quality food, the local pubs however serve very good food.
Thank you for your positive response. We are glad you enjoyed your stay. Unfortunately the Wi Fi is beyond our control. It is usually sufficient for browsing. We are glad you found some good pub grub. We would recommend the Boot and Shoe in Greystoke, though it is wise to book in advance if you can.
Property Owner
Reviewed by Dave5.0★Oct 2023
-
"Overall, we loved the property and the location, property was a little tired in places but there were obvious improvements such as the new carpet so it looks like the owners are making improvements when they can, the property was very clean and we would definitely stay here again."
Thank you for your feedback. We are sorry for the late response. We continue to try to update the property and hopefully you will see further improvements if you stay again.
Property Owner
Reviewed by Gary4.4★Sep 2023
-
"Well equipped and a perfect family venue."
Extremely clean and comfortable. The swimming pool and facilities on the site made the week very enjoyable despite the rain. Excellent service and accommodation.
Thank you for your positive feedback, we appreciate you taking the time to make the comments and we are glad you had a good time.
Property Owner
Reviewed by Sheila5.0★Aug 2023
-
"Great cottage, fantastic complex with so much for the whole family to enjoy."
The property was the most well stocked accommodation we've ever stayed in, completely home from home. We would definitely go back. The only downside was the upside down element of the cottage as it wasn't as convenient to go outside and use the facilities outside from a bedroom. Saying that, it wouldn't deter us from staying there again.
Thank you for your positive feedback , we appreciate you taking the time to make the comments and hopefully you will return in the future.
Property Owner
Reviewed by Sam4.7★Jul 2023
-
"We loved our stay at Tilly Mint Cottage - it had everything we needed, thanks!"
Thank you for your positive comments. Good to know you were happy with the facilities.
Property Owner
Reviewed by Lindsey4.7★Oct 2022
-
"Lovely accommodation, plenty of room for us all and very comfortable!"
Great holiday village…the kids loved the use of the crazy golf and swimming pool! Fab location…perfect for exploring the Lakes.
Thank you for your positive feedback. We are glad you enjoyed your stay.
John and Eileen
Property Owner
Reviewed by Samantha5.0★Aug 2022
-
"Spent a week at Tillymint cottage during august."
We are a family of four and the cottage had plenty of room. It was clean and tidy on arrival and well stocked. We liked the fact there was things like drying maiden, hoover and cleaning products available. The site itself was amazing, kept clean and tidy and lovely and quiet. The playground, crazy golf and golf frisbee we’re fab! The pool was well maintained, and our kids loved they could go every day and that towels were available, which was really helpful. Staff were lovely and polite, always said hello and very attentive in the restaurant on site. Food was lovely albeit a tad pricey, however the activities that ran that week were definitely a nice added bonus. The area is beautiful and the closest big supermarket was about a 10/15 min run, so not bad at all. Lots to do in the Lake District, a week just isn’t enough and the odd day we decided to stay on site there was plenty to keep us occupied and the cottage had a really good selection of books and dvds. We did however have two minor points with the cottage; the plywood decking area upstairs did look a bit a dodgy but we know the cottage has not long been taken over, so I’m sure that will be dealt with, and the the key safe…was a bit tricky opening it and just wouldn’t open when it came to returning the key which made us panic and flap.
Overall, we would definitely recommend Tillymint cottage to anyone and we will be booking again for next year as we enjoyed it that much
Thank you for your positive feedback. We are glad that you enjoyed your stay and had a great holiday. The balcony area is next on our list of things to do and we will look into the key safe, we were not aware of this issue. We would love you to return next year.
John and Eileen
Property Owner
Reviewed by Gareth5.0★Aug 2022
-
"Tilly Mint was an excellent place to stay, and Whitbarrow Village has superb facilities, with plenty of space and activities for the kids."
The house had a range of books and DVD's available.
Only down point was the balcony floor, which was covered in OSB (Chipboard like material) which resulted in a splinter!
Fantastic place to stay, would definitely return to the future.
On site restaurant was good quality and reasonably priced. Pool is free and well controlled, all staff really friendly. Kids loved feeding the ducks.
Weather in the August'22 heatwave was great too!
Thank you for your positive feedback. We are sorry about the balcony. As we have not long owned the cottage it is on our list of jobs to do. We will be upgrading the balcony in the very near future. We would love you to return.
Property Owner
Reviewed by Mark4.7★Aug 2022
-
"Lovely property, we enjoyed our stay, we loved all the little extras like toiletries and tea coffee etc and blankets for beds, books and dvd’s etc are all a lovely addition and make it feel much more welcoming, so much more than just a basic holiday home."
There were just a couple of minor tweeks that could be made to make it perfect. The bedroom windows let in a lot of light so blinds would be good behind the curtains, the oven knobs made it hard to work out the temperature of the oven so we had to guess. We wouldn’t hesitate to book this property again however. Thanks
Thank you for your feedback. We are glad you enjoyed your stay. We have not long owned the property so it is a work in progress. Your suggestions are really valuable. We will be looking at the curtains and adding blinds in the near future and will change the cooker in due course.
Property Owner
Reviewed by Debra4.4★May 2022
-
There are no reviews featuring this term
Show all reviews