The Retreat

4 Customer Reviews

• "We had a great time, the accommodation was really clean and had everything you could possibly need for a self catering holiday."

  Bed was comfortable, shower was great and Wigton itself is a lovely little place. We used two butchers and both supplied good quality chicken and sausages. Parking is on the road - we never had a problem and found a space every day when we returned from a day out. Only recommendation would be to have darker/blackout curtains in the bedroom but not a major problem . We loved all the finishing touches, from the magazines, nice hand wash, tissues and the biscuits and milk sachets.

  Thank you so much for your lovely feedback. We are really happy you had a comfortable stay and had everything you needed. We pride ourselves on being able to create a home from home feel, so you are free to enjoy going out and about exploring the beautiful lakes. The town also has everything you need all within walking distance. We would love to welcome you back in the future. Property Owner

  Reviewed by Caroline5.0★Oct 2024

• "The apartment was very damp and smelly when we walked in on Thursday it did ..."

  The apartment was very damp and smelly when we walked in on Thursday it did improve slightly as the weekend went on we found a slug on the bedroom wall friday night as we went to bed so i took it outside so not a good thing to happen overall the property was very good but just the damp that put us off going again

  Thank you for your feedback. Unfortunately the weather has dropped considerably in temperature and with heavy downpours of rain, we have not been able to adjust the heating temperature in time, the apartment was not occupied for several days prior to your arrival, and had not been kept warm. We have now rectified the heating times and duration. May I reassure you that there is not any damp in the apartment, as with very old buildings, there is no insulation and a change in temperature with lots of rain will make the building feel cold and damp very quickly, normally regulated by the heating.I can only apologise, however if you had called us we could have talked you through the heating controls. As there was only one isolated incident with the slug it is highly likely to have been brought in by the previous guests dog or walking boots. Older properties have their appealing charm but also bring their challenges you don’t find with modern architecture. Kind regards Alison & Mark Property Owner

  Reviewed by Colin3.1★Sep 2024

• "A very comfortable apartment ideally placed to visit the Lake District and the rest of Cumbria."

  Thank you for your kind review, it is indeed a great base to explore beautiful Cumbria. We would love to welcome you back again. Property Owner

  Reviewed by Adrian5.0★Aug 2024

• "The whole place was lovely, just want to mention that the front door key is a bit tricky!"

  You have to be very zen to make it work!

  Thank you so much for your feedback, we are really happy you enjoyed your stay. So glad you mentioned the door, we are there in a couple of weeks so will take a look at it, much appreciated. Update on front door- the lock has been changed and is now working fine. Property Owner

  Reviewed by Susan4.7★Aug 2024

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