Beckside Hall

6 Customer Reviews

• "Had a amazing week away at beckside hall house was clean and tidy rooms ..."

  Had a amazing week away at beckside hall house was clean and tidy rooms immaculate and had every thing you need only negative no dryer for cloths but luckily didn't really need it as weather was dry for full week but overall I'd rate it 10 /10 and already booked for next year dogs loved it an no fireworks either so they were happy and also got to meet sparkles the resident cat who took to us all So roll on next year can't wait

  Really pleased that you had such a lovely time at Beckside, sounds like Sparkles had a lovely time too! We have put a cloths dryer in the utility room, apologies for any inconvenience caused. Great you are coming back next year!! Property Owner

  Reviewed by Robert5.0★Nov 2024

• "Really enjoyed our stay."

  Would love to come back in the summer months. Very peaceful surroundings and great place to stay for 8 people. Great to make friends with Sparkles the cat too.

  Really pleased you enjoyed your stay, and hope to see you back next summer! Property Owner

  Reviewed by Lee4.4★Oct 2024

• "We had a lovely time aside from an issue with the water."

  We had no hot water for the first 3 days. However, once I spoke to the concierge company directly (I'd left message that they had missed) this was fixed within the day. Lovely place to stay.

  Many thanks for your review and pleased you had a lovely time, I hope that the issues did not affect your enjoyment and that we will see you back again. Property Owner

  Reviewed by Jennifer4.1★Oct 2024

• "No hot water for three days and nights , no access to wood for the wood burner (combination lock on wood store with no code given!"

  ) we reported this to the cleaners/maintenance staff but to no avail! Living room not vacuumed and cobwebs on lights in two bedrooms. Extremely dissatisfied with property and rather annoyed that no one has tried to contact us! Mr A P Williams

  Thank you for your review. We are sorry that you experienced issues with the hot water. Our housekeeping team acted as quickly as they could have done under the circumstances and unfortunately there was a delay in collecting the necessary information from you in order to establish what the issue was and what had to be done to resolve it. With regards to the logs for the woodburner, these are not advertised on the website and as the property is self-catering, it is expected that guests bring their own, however we take your comments on board and may consider offering starter packs of logs going forward. We take pride in the cleanliness of the property and would like to reassure you and future customers that we always act on any issues that arise as quickly as we can, providing we are made aware. We are sorry that your experience did not meet your expectations and thank you for your comments. We have asked for someone from Sykes to give you a call to discuss these further. Property Owner

  Reviewed by Alan1.9★Oct 2024

• "Had an enjoyable stay, but found that the house and gardens need alot of attention and maintenence."

  Many thanks for your feedback and glad you enjoyed your stay. We have asked Sykes to get in touch with you regarding any problems that you had so that we can get these resolved. We have recently updated the property so want to make sure that there are no outstanding issues. Property Owner

  Reviewed by Mark3.4★Aug 2024

• "Firstly we loved the location and the size of the property itself."

  There was 7 of us and we had more than enough space to relax. We loved all the outdoor space! All the bedrooms were nicely sized and the beds were really comfy. The kitchen had everything we needed which was great! Only down side would be that the rooms were a little dusty and had alot of cobwebs everywhere. One thing to note about the property is that we had alot of issues with the lights going out and the water not working. On day 2 and 3 in the morning, the water stopped working so some of us couldn’t shower, even worse there was no water coming from the kitchen tap so we couldn’t even get drinking water or do the dishes. Eventually in the working it started working again however we noticed if you had the dishwasher on the water in the house would not work. Also if you put the oven on the electricity would trip for the outside lights. Overall, we did enjoy our stay at beckhall.

  Many thanks for your feedback and really pleased that you enjoyed the property. We have investigated the problems with the water and there was a leak in the water tank which has now been fixed. We hope this didn't affect your stay too much, there is a number to call, which we would urge guests to call at the first sign of any problems. We have also let the cleaning company know about the cobwebs. Hope to see you back again! Property Owner

  Reviewed by Richita3.8★Aug 2024

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