The Willows

55 Customer Reviews

• "The house was absolutely beautiful."

  It was well equipped and wonderfully clean. The welcome pack was a really nice touch too. We will be back!

  Reviewed by Lisa5.0★Dec 2024

• "So I'm going to start with the negatives: Small bedroom has a bunk bed and not the single bed as described, which as we had all adult party was not suitable and we would not have booked this property."

  Instead they slept on the sofa. Both bedrooms are double beds, not one king as advertised and one is a small double. Most of the internal doors need maintenance, as they don't shut unless forced, the one separating the snug and lounge can't be closed as the latch and stop aren't aligned, which meant you couldn't watch TV in the separate rooms due to dogs constantly pushing door open. Toilet cistern in the downstairs toilet takes so long to fill that it was left unflushed most of the time. There are no knives for food preparation only a blunt paring knife and 2 bread knives. So vegetable preparation was tricky. Fridge door need connecting to cupboard door. Had to purchase logs as there was only a small amount provided in the basket and wood store was empty. We did put the brown recycling bin out by 7am as on instructions but bin was not collected although, others on road were. This meant we had to leave a large amount of recycling in kitchen, would be useful to have larger bins as they are only normal size so having the larger ones might help but if they are not collected then unfortunately owner is never going to catch up with waste. We understand this is not the owners fault. Air source heat pump, which, along with everything else, had no instructions on how to use it. Not gas central heating as advertised. Owner was very good with responding on how to use it as house was cold initially. House really needs an instruction booklet. Now on to the positives: House was clean and garden was lovely, beds were comfortable and bedding was really nice quality, house is beautifully thought out and very homely. The hot tub was amazing, although I only got out there once due to having to go and purchase a swimming costume

  Reviewed by Jeanette3.1★Dec 2024

• "Lovely house great location."

  Very nice welcome pack. Great enclosed garden

  Reviewed by Angela5.0★Nov 2024

• "Lovely property."

  Very helpful owners. Would stay there again.

  Reviewed by David5.0★Oct 2024

• "Very clean and tidy."

  Welcome pack greatly received. Noisy workmen locally but that is not the fault of the property owners. Didn't use the hot tub much due to this

  Reviewed by Jo5.0★Oct 2024

• "We arrived and parked our car leasily on the drive."

  The welcome pack was very well received - thank you!! There were two living rooms to choose from. We used the back room and found the sofa and chairs very comfortable. The kitchen was very well equipped. I think Rachel has thought of everything. Our little dog really enjoyed exploring every inch of the beautiful garden. We didn't cook and we didn't use the hot tub. The shower was very good. The shutters on the bedroom windows shut out the light really well. It is a short walk over the bridge into the town centre. The Anne of Cleaves was our favourite place to eat with very friendly staff. We thoroughly recommend this holiday home.

  Hi Kate, thank you so much for your lovely feedback. We are always seeking to improve, was there anything particular we can look at in terms of comfort and facilities? Thank you for choosing us and we hope to welcome you back some day. Warm regards Rachel Property Owner

  Reviewed by Cate4.4★Aug 2024

• "Lovely property in a great location (only 5 mins walk into Melton Mowbray and lots of other things within 30 min radius)."

  Regular markets and festivals to enjoy on your doorstep. Also great restaurants / pubs in Melton Mowbray. Host (Rachel) was extremely helpful and made us feel extremely welcome. Will definitely be going back sometime in the future.

  Reviewed by Joanna5.0★Jul 2024

• "Had few incidents on visit - power cut in area and also lost side door key."

  All resolved as much as possible by caretaker. Thankyou

  Reviewed by Siobhan5.0★Jul 2024

• "Hot tub jets not working and dirty."

  No information on the house we had to go hunting for things. We heard an incident with the bin men re recycling,all the bins were full when we got there. The bin men when emptying swore and emptied the green bin into the black bin. I don’t think people realised which bin was for what rubbish. They said ……… number 19 again. Small bedroom shows single bed which we thought would be ideal for our daughter when we got there it was a bunk bed not ideal for adults. Found broken wine glass put to the back of cupboard. Dangerous slabs on top patio. Broken light in shed. Broken downstairs sink plug and toilet seat needing tightening up as it was loose. Overall lack of maintenance. When we phoned Rachel about the hot tub not working and dirty she was very good and came out the same day. Front bedroom lack of wardrobe space and bed a small double lucky we are small adults. Fridge door not properly secured with facing door we had to correct this ourselves.

  Reviewed by Dave3.4★Jul 2024

• "Thank you for a lovely stay, it worked for what we needed."

  The bed in the 2nd bedroom is a small double which we didn’t realise. Some areas of maintenance are required but this didn’t impact our stay. An area guide & guide to whats in the house would have been useful.

  Reviewed by Michelle3.8★May 2024

• "Absolutely loved the house, everything we needed and very welcoming."

  We were all very comfortable there.. Would definitely stay there again.Many thanks to Rachel,an excellent hostess.

  Reviewed by James5.0★Apr 2024

• "Lovely time had by us, our three daughters & our fox red lab."

  House is beautifully decorated and a really cosy and comfortable stay. Versatile accommodation and a fabulous hot tub and garden. Enjoyed a few games of Cluedo too. Pleased to report I won!

  Reviewed by Jo5.0★Apr 2024

• "Perfect stay in a beautiful house, modern, bright and welcoming."

  Garden was ideal for our dog and the hot tub was so relaxing. The living room was comfy, the snug was cosy and the kitchen had everything you needed. The bedrooms are comfortable too. Melton Mowbray is just a short walk and is a lovely place to visit including the market.

  Reviewed by Kay5.0★Mar 2024

• "The Willows was cosy and warm when we walked in and for the whole stay."

  It is fantastically located walking distance from town with lots of pubs and restaurants. The Willows has a hot tub, fire and everything you could need for the most fantastic stay. There is everything catered for I would highly recommend thank you we had a great time .

  Reviewed by Karen5.0★Nov 2023

• "It was our second stay in this beautiful house and will not be our last."

  The spacious kitchen is equipped with everything you will need and plenty of toilet rolls which we usually find lacking in other properties! Lovely long well kept garden which is perfect for dogs. Beds very comfortable which is so important.

  Reviewed by Vincent5.0★Nov 2023

• "The Willows is an absolutely beautiful property, tastefully furnished, clean and equipped with everything you could need, including an absolutely delicious complimentary sponge cake."

  The garden is huge and well kept and the hot tub was a delight. Melton Mowbray is within easy walking distance where you will find pubs, restaurants and shops. A few potential improvements: some instructions for the various appliances (particularly the TV and hot tub), a recycling bin inside to encourage guests to separate the rubbish (we could see from the contents of the overflowing black bin that isn't always done effectively), labels on the keys (they all look exactly the same and there are multiple doors), and maybe a mirror in the little room. These are small things that were certainly not a problem and we would strongly recommend The Willows to anyone considering it. It was one of the nicest places I have stayed in.

  Reviewed by Jacqui5.0★Oct 2023

• "Very comfortable stay and everything we needed."

  Beds were very comfortable. Ideal location & walking distance to town and amenities. Thanks

  Reviewed by Philomena4.7★Sep 2023

• "Excellently decorated property with everything you would need in a home and I mean everything like plasters, spare batteries etc."

  It was a home away from home with the added bonus of a hot tub, enclosed garden for our dog and the most delicious Victoria sandwich cake ever. The only issue was the shower leaked through to the downstairs toilet, but the owner quickly had someone round to fix this so it did not cause any further problems. These things happen and it was quickly rectified so did not affect our stay. Many thanks indeed.

  Reviewed by Sue5.0★Aug 2023

• "Online price was £508."

  00 for the same date but when I called Sykes Customer service since it's last minute (due the next day) and nearly 20:00hrs in the evening and online won't allow me to continue the booking - so i have to call the customer service number to confirm the booking - did not realised I was charged £516. (got a screen shot of what it was advertised and what I was charged). Though only £8 difference but just saying that I was charged wrong. Otherwise the property has no fault and so lovely - we had an excellent weekend. The place is highly recommended.

  Reviewed by Lysandro5.0★Aug 2023

• "Lovely, comfortable and well equipped property which has excellent facilities."

  We hot tub was very welcome after a long walk and the dogs loved the garden which was very safe and secure. It was great to be able to walk into Melton Mowbray in the evening

  Reviewed by Fiona5.0★Jul 2023

• "Lovely p!ace to stay, ten minute walk to town."

  Need some waste bins in the rooms, only one under kitchen sink. Bed in double bedroom with metal headboard not comfortable,other beds fine. Could not find pack for hot tub to do the maintainance of water as requested. Enjoyed our holiday there very much.

  Reviewed by Andrea4.1★Jun 2023

• "Great house and well equipped."

  Realy close to town centre. The garden is brilliant for dogs. Rachel the owner answered any queries promptly. Would stay again if in the area.

  Reviewed by Paul5.0★Jun 2023

• "Lovely house in a great central location and nice big garden for the dogs"

  Reviewed by Elizabeth5.0★Apr 2023

• "This was a surprise to be in the heart of the town."

  A small walk and everything you could want in a local town. Great place for the dog lovely walks and a secure garden. Parking space was a plus in a busy road . Everything you could want or might forget to pack is available in this house , credit to owners and welcome pack a lovely bonus after a long drive.

  Reviewed by Lesley5.0★Mar 2023

• "Great Cottage very well equipped had a warm cozy feel loved the hot tub and we were blessed with clear skies at night so lots of stargazing."

  The garden looked comfy for in the summer however we didnt get to use. Location perfect for walking into Melton 5 mins and you had Sainsburys Tesco and Aldi just a few mins drive away . As dog owners we found Melton Country Park, Rutland Water and Watermead country Park perfect for a good walk and run with the dogs. The only negative was the front bedroom we found it to be loud from the busy road as the window didnt appear to be sealed properly. All in all a great break just what we needed.

  Reviewed by Shaun5.0★Feb 2023

• "Lovely well equipped house, in excellent location to town and surrounding villages."

  Owner makes the best Victoria sponge cake! Have really enjoyed our stay here and would love to come back when weather is warmer and can take advantage of garden and hot tub.

  Reviewed by Sheila5.0★Feb 2023

• "Lovely, cosy property in a great location, hot tub was an added bonus, very relaxing."

  The goodies left by the owner were a lovely touch. One small thing was the shower room requires some improvements. We would definitely recommend this property and would love to return sometime in the future.

  Reviewed by Lorraine4.7★Dec 2022

• "This is a beautiful house which is stocked with everything you could possibly need to make a comfortable stay."

  Every room looked clean and fresh. Essentials plus cakes and biscuits were provided which was an added bonus. The lighted Christmas tree and lights round the kitchen window were a lovely welcome. We will definitely be returning.

  Reviewed by Vincent5.0★Dec 2022

• "Lovely cottage in good location"

  Reviewed by Tracey4.7★Oct 2022

• "Lovely property, garden was great for the dog, all enclosed!"

  Hot tub was very nice. Everything you could need, home away from home! The local village was very nice and only just around the corner!

  Reviewed by Samantha5.0★Sep 2022

• "Beautifully presented and furnished by the owners, with a large and wonderful enclosed garden."

  Reviewed by Anita5.0★Jul 2022

• "The hot tub was fantastic and the bread, milk, butter and sponge cake welcome pack was much appreciated."

  Beds and furnishings were comfortable. Long garden was (mostly) ideal for our dog - apart from the top right hand fence which wasn't quite as high as we would have liked. Even with the heatwave the house was reasonably comfortable temperature wise - although not sure we got to grips with the heat exchanger/aircon. All in all a great short break.

  Reviewed by Alan5.0★Jul 2022

• "Absolutely perfect."

  The location of the property in terms of gentle stroll into Melton Mowbray was great, there is even a separate pedestrian-only footbridge over the railway lines. The property feels larger inside than it looks from the outside. Lovely open-plan rooms which are beautifully decorated and well-thought through furnishings. Fully equipped with quality fixtures and fittings. Loved the bright and airy dining area. The garden... well... superb. Long spacious lawned area, great seating both on the patio and further up the garden and the hot tub was fabulous. A real credit to the owners. Talking of which, we had a couple of issues (nothing which affected our holiday) and Rachel was at the end of the phone at all times to help rectify. One final comment... if you like cake... BEST ever home made sponge cake in the tin. Delicious and Thank You xx

  Reviewed by Alison5.0★Jun 2022

• "The property is in a good location close to a lovely park and walks."

  And Rutland water very near.The garden and house was excellent. And the welcome package of bread /milk /butter / eggs and a sponge cake a lovely touch. We enjoyed the stay and hoilday. Thank you Rachel.

  We are so pleased you enjoyed your stay John, thank you for the lovely feedback, Kind regards Rachel :-) Property Owner

  Reviewed by John5.0★Jun 2022

• "The accommodation was well equipped."

  Unfortunately my daughter found some dirty underwear and a sock in a drawer in the master bedroom, which was unpleasant and reflects in the cleanliness score. It was great that the hot tub was clean but this meant that we couldn't use it on arrival as it was too cold. Luckily it was warm enough the second day as the reason I had booked the accommodation was to use the hot tub. There was a lot of road noise and it was as if a window was open (they weren't) as the double glazing didn't reduce it at all. The garden was great as well as the fully equipped kitchen. Some nice touches in leaving the eggs, bread, milk and cake.

  Hi Pamela, thank you so much for your feedback. We sincerely apologise that the tub was not at full temperature on your arrival, it had had a full six month service that day which takes a little longer, it is normally at full temperature for the eve of the arrival day. Our staff are normally extremely throrough and follow a strict check list, I am very sorry they had missed the drawer on this occasion and I appreciate you letting us know, thank you. We hope to welcome you back to Sunny Melton Mowbray again. With kind regards Rachel Property Owner

  Reviewed by Pamela3.8★Jun 2022

• "Excellent house."

  Grandson now wants a hot tub! Interesting place Melton Mowbray. Not picturesque but loads of civic pride and green spaces

  Reviewed by Francis5.0★May 2022

• "Everything we would of wanted in a house for family and two golden retrievers."

  Rear garden dog proof and hot tub ideal for grandchildren (plus ‘supervising adults!’). Plenty of choices of restaurants Sit in or takeaway only five minutes walk away. Plan to come back again. MacGregor May 2022

  Reviewed by Siobhan5.0★May 2022

• "Absolutely lovely house, extremely clean and very well equipped."

  Garden was really secure and perfect for the dogs. Soaking in the hot tub after a day out was lovely. The shower room was great and spacious with a really good shower. One of the best houses that we have stayed in, highly recommended.

  Reviewed by Peter5.0★May 2022

• "Amazing well equipped holiday home."

  Lovely bits like a home baked cake, milk, bread, tea and coffee. Even salt and pepper and other essentials available. Many have nothing. So this gets 5 stars from us and a highly recommended. Rachel is a super host without doubt. The hot tub is also a massive bonus and lovely large and secure garden for the dogs. Also, easy walking distance into Melton Mowbray. Will definitely be returning in the future

  Reviewed by Jackie5.0★Mar 2022

• "This is a lovely property."

  Convenient for the town and the surrounding countryside. We had two dogs we th us and it was easy to look after them here, they settled straight away. For the humans it was nice and cosy too! It was interesting to see an air source heat pump in action as this helps us to decide what we will do in future. Hot tub was a lovely extra!

  Reviewed by Pauline5.0★Mar 2022

• "Lovely lovely property, very tastefully decorated with had everything we needed."

  Lovely surprise welcome basket on arrival. Fabulous facilities throughout, beds really comfortable and the kitchen is very well equipped including a Nespresso! The Hot tub was a lovely addition. We will definitely be back. The owner was in touch when we arrived to check all ok and available if we needed anything. Perfect stay, thank you!

  Reviewed by Debbie5.0★Feb 2022

• "We enjoyed our stay though it would have been helpful to have a booklet on how to operate the televisions."

  We do not have a smart tv and somebody had left the subtitles on. It took us quite a while to find how to turn them off. One other thing we had to get the key out off the key box on the wall as there are two key boxes it would be easier if they indicated which one to open.

  Hi Sheila, I hope you had a good journey home. Thank you for your feedback, its really helpful. The televisions downstairs had just been upgraded to to the latest Virgin fibre before your stay, we will ensure that the instructions are to hand. I have asked the handyman to remove the lower key safe, many apologies for the confusion. With kind regards Rachel Property Owner

  Reviewed by Sheila3.8★Dec 2021

• "Thank you for the stay at The Willows and for the lovely thoughtful things e."

  G. milk and the freshly home made cake, which looked and tasted amazing. Everything was spotlessly clean and smelled beautiful. We loved how you have styled the house as well as how comforting and 'home from home' you have made it feel. The hot tub was an extra special bonus. For my special birthday celebration, this was perfect and we highly recommend a stay here.

  Reviewed by Sarah5.0★Nov 2021

• "We had a fantastic stay, the only couple of issues we had were the oven grill was not working properly and the fencing at the end of the garden was open."

  Not really an issue as we saw that in the photos but the property is dog friendly.. if the dog goes through the fence into next doors garden it has free access to the road at the back.. It may be worth wiring this in so that the level of worry about thinking about the dog reduces and people are able to settle into the great hot tub without having to keep watching the dog 100% of the time - ours likes to potter about... except for that it was a lovely property and we had a great time.

  Hi Mark, thank you for your feedback its really helpful. We have taken your comments on board and have had high picket fencing installed at the bottom of the garden to make the it completely dog secure. We look forward to welcoming you back to The Willows. Kind regards Rachel and Chris Property Owner

  Reviewed by Mark5.0★Oct 2021

• "Beautifully presented house, had had a new kitchen and been decorated since the photos were taken so even nicer than expected!"

  Slight issue with towels was rectified swiftly. Would definitely stay here again!

  Reviewed by Helen4.7★Oct 2021

• "Lovely find."

  Little touches to welcome us and a very beautiful property. Loved the hot tub

  Reviewed by Paul5.0★Sep 2021

• "Fantastic holiday home!"

  Beautifully kitted out, it was a real home from home with all the comforts you could wish for & so well equipped. The whole family enjoyed the hot tub! Very thoughtful of the owners to leave fresh bread, a lovely freshly made cake, eggs, butter & milk. Location was great - a short walk to Melton Mowbray centre, just round the corner from the train station & a fantastic park & play area which our young boys loved as well as being a short drive to many local attractions. The only downside was the fact its on quite a busy road so a little noisy with traffic noise if sleeping in the front bedroom but other than that perfect! Would have been useful to have some instructions left for using the appliances but we figured it out & the owners were so responsive & helpful with any questions we had. Would definitely recommend this place & will be passing on details to any friends & family looking to holiday in the area.

  Reviewed by Danielle4.7★Aug 2021

• "This was a beautiful clean house."

  The bits left for us (ie cake, milk, eggs, bread, tea and coffee) were lovely and we loved the coffee machine and Jacuzzi We would definitely recommend a stay here

  Reviewed by Tracy4.7★Aug 2021

• "Beautiful property, lived up to photos and details."

  Very well and thoughtfully equipped, ie fresh homemade cake on arrival, teas/coffee, milk etc welcome pack makes such a difference for arriving in the evening. All cleaning products available. Plenty of towels and blankets etc. Super clean. There was 1 incident which was deal with quickly and professionally, thanks! Hot Tub was a great bonus feature, and wonderful to have instructions/cleaning kit etc to help maintain it. My only constructive comment is that for a dog friendly property, i would have expected a fully fenced and secure garden, which it is not, our dog was super keen to go across the gate style fence to next doors cat!! Overall I would highly recommend this property and great to see a home owner not overly inflate prices in this time of staycations! Thank you!

  Hi Charlotte, thank you so much for your feedback, its really helpful. I just wanted to let you know that we took your comment on board regarding the fencing at the bottom of the garden. We have put new picket posts at the far end and the garden is now completely escape free for dogs and hopefully looks great if you do book again we would love to welcome you back. Wishing you a very happy Christmas, keep safe. Best regards Rachel Property Owner

  Reviewed by Charlotte5.0★Jul 2021

• "Beautiful home, spotlessly clean and kept to a high standard, topped off with a well kept garden with hot tub, which was an added bonus."

  Owners kept in touch and on hand when needed, with prompt response. All round a lovely stay.

  Reviewed by Jim5.0★Jun 2021

• "Lovely house and garden with a great hot tub."

  Perfect location for exploring surrounding areas inc. Rutland Water, Burlegh House and Belvoir Castle. Lovely box of bread/eggs/amazing cake on arrival. The house was really comfortable...just to note the bed in the front room didnt seem to be a double, it felt v small, we only had 1 person in it but i think we would have struggled with 2. The single room had a pull out bed, but when it was out you couldnt shut the door, as it filled the room. Also it would be really useful to have some coat hooks. Other than that it was pretty much perfect, thanks for a lovely stay!

  Reviewed by Sarah4.7★Jun 2021

• "After the 16months we have lived with covid using it as a excuse for changing arrival and departure times is really not acceptable."

  Reviewed by Philip3.4★Jun 2021

• "The Willows is a very stylish, comfortable and cosy house."

  It is a very short walk to the centre of Melton Mowbray and well connected to other places we visited, Stamford, Oakham, Rutland Water and Newark. A very enjoyable 4 night break.

  Reviewed by Tessa5.0★May 2021

• "The Location of the property was excellent."

  The standard of the property and and the welcome things were excellent, including the lovely cake from next door. The weather was very kind to us and the pubs had just re opened outside so we managed to get out an explore Rutland Water and the Peninsula. Then had afternoons in the garden sunbathing and using the hot tub. It was just what we both needed, and the fact that is was pet friendly, meant we could bring Todd our Border Collie with us too. He also loved chasing his ball up the garden and on the walks we had

  Reviewed by Angela5.0★Apr 2021

• "Lovely, homely holiday let."

  Owners were very helpful indeed with lots of helpful information provided before our stay. We loved the high quality furnishings, towels and linen. Considerate extras included a delicious homemade cake and many cupboard necessities. We had a super stay. Thank you.

  Reviewed by Lisa5.0★Apr 2021

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