Sycamore Lodge

62 Customer Reviews

• "Clean, Comfortable and warm with everything you need for a great stay."

  Area is quiet and a private fenced off garden area makes all the difference. A lovely welcome gift, the eggs were delicious as was the prosecco. Thank you to the staff for making a great stay.

  Reviewed by Andrew5.0★Nov 2024

• "Our 4th stay at Rutland Camping and Caravan and our 2nd stay in Sycamore log cabin."

  As expected we had a lovely warm welcome and got in the log cabin on time. Generally the log cabin was clean, except for the windows, and it had everything we needed for a lovely 7 day holiday. Hot tub was checked every day and the sauna was lovely too. Having your own private garden is fabulous too. We have stayed in Maple and Beach before and they are both lovely too. Thank you for having us and we will be booking to return soon.

  Reviewed by Nigel4.7★Sep 2024

• "We stayed in Sycamore Lodge at Greetham."

  This was well appointed but the one thing all four of us found uncomfortable were the beds, none of us had a good nights sleep.

  Reviewed by Susan3.4★Sep 2024

• "This is a beautiful place to stay and the food at the cafe is fantastic You ..."

  This is a beautiful place to stay and the food at the cafe is fantastic You feel like you have escaped from the world into a luxury retreat

  Reviewed by Sarah5.0★Sep 2024

• "The property was excellent."

  It was very clean and the welcome pack was unexpected and excellent. The listing stated there was a shop within a mile but this was closed and had beef for some while. The facilities in the property ( hot tub and sauna) were excellent. We were made to feel very welcome by the owners, who were very helpful. The two local pubs were very good. The Wheatsheef was an excellent meal and very friendly.

  Reviewed by Miles5.0★Aug 2024

• "We’ve spent a lovely week at the lodge."

  Everything was great! Nice sauna and whirlpool , spent hours on the lounge chairs in the sun. Kitchen was perfect with all the things you need. The only thing that was not nice is that I was allergic to something ( dust) in the living room. I don’t know if it was the carpet, or the curtains. Or maybe the dust that was on the wooden beams near the window. Had to use nasal spray and eye drops all week. Unfortunately we found out to late there was a vacuum cleaner in the house, that would have helped. Otherwise a perfect week, will recommend it to our friends.

  Reviewed by Albert4.7★Jun 2024

• "Exceeded expectations on everything."

  Lovely staff, lovely welcome, excellent on site cafe (which we used a lot!) The welcome pack and provision of robes was really above and beyond. Just perfect!

  Reviewed by Jemma4.7★May 2024

• "Beautiful place to stay, amazing staff it's our 4th visit its like our second ..."

  Beautiful place to stay, amazing staff it's our 4th visit its like our second home, not forgetting the tastiest eggs ever that you will get on your arrival

  Reviewed by Besime5.0★May 2024

• "Lovely accommodation, friendly, helpful staff."

  Will definitely recommend & will be returning for a trip soon

  Reviewed by Allison5.0★Apr 2024

• "Our 3rd time at Rutland Camping and Caravan."

  We stayed in Sycamore log cabin this time. Upon our arrival we were greeted by very friendly and welcoming staff who quickly showed us to our log cabin. It was warm and ready for us with a lovely welcome pack. Settees were very comfy as was the bed. Hot tub was up to temperature and very clean and we made use of the outdoor sauna too. This log cabin would benefit from a deep clean due to dust build up on the logs (higher up the walls and behind furniture) also the windows were filthy, however, this would not stop us returning and have booked to come back in September for a week. Onsite food is delicious and pool is a lovely touch. Overall a lovely relaxing stay with amazing staff. Thank you for having us.

  Reviewed by Nigel4.7★Apr 2024

• "We had a very wonderful week."

  It’s the second time we arrive at this place, so if the weather is good you will enjoy spending time here. Sauna is good only if it’s not windy, our kids soaked in a hot tub every morning and during a day

  Reviewed by Maria4.7★Apr 2024

• "Lovely and relaxing stay."

  Our 3rd visit to same lodge and has been great each time.

  Reviewed by Sarah5.0★Mar 2024

• "Sycamore lodge was absolutely beautiful."

  We went in February, I was worried we might be cold but the lodge is lovely, warm & cozy. It was just perfect. A couple of lightbulbs went & they were replaced quickly. Would be nice to get longer in the swimming pool without having additional cost but the hot tub & the sauna in the private garden was amazing. Loved it. We will definitely return. The welcome gift was brilliant too!

  Reviewed by Hayley5.0★Feb 2024

• "We came to stay here for my birthday and my daughter’s birthday."

  We thought the lodge was fantastic, so spacious and fresh. The beds were very comfortable, everywhere was very clean and tidy and the added extras of board games and dvds was lovely. We had such a wonderful time and can’t wait to come back!

  Reviewed by Holly5.0★Jan 2024

• "Absolutely stunning second stay in the luxury lodges, few hiccups with the sauna but the management did what they could to get it up working again."

  These lodges really are luxury, we had a gorgeous 4 day stay and cannot wait to visit again, we brought the children along on this stay and they also loved every second. Clean, relaxing and such a magical start to Christmas.

  Reviewed by Demi4.7★Nov 2023

• "Great lodge excellent hot tub!"

  Second visit and will be back can not fault!

  Reviewed by Jenifer5.0★Nov 2023

• "Lodge was much larger than expected, it was incredibly clean with great facilities."

  Hot tub and sauna were a great bonus - highly recommend.

  Reviewed by Ana5.0★Sep 2023

• "Very comfortable and clean, nice relaxing break, hot tub was amazing, welcome ..."

  Very comfortable and clean, nice relaxing break, hot tub was amazing, welcome pack was a pleasant surprise exceeded our expectations will happily recommend to friends and family

  Reviewed by Clive5.0★Sep 2023

• "Absolutely lovely place to stay, lovely welcome gift was perfect, great take away restaurant on site, staff all really friendly abd helpful."

  Only issue was that a sauna was advertised but when we tried to use it it didn't work so facilities not as advertised.

  Reviewed by Raymond3.8★Aug 2023

• "This was the first experience of staying in a lodge with my family, I have 2 little ones a 5yr old and a 6yr old."

  They absolutely loved the place, we live in London, so the getaway was perfect to a quite destination. The Jacuzzi and the Sauna were great to have. The staff were very helpful. I would absolutely recommend.

  Reviewed by Zuned4.4★Jul 2023

• "Have stayed at Sycamore lodge a couple of times, we loved going for a swim and then back to the lodge’s hot tub to warm up."

  Also enjoyed the playground & wheatsheaf pub at Greetham, plus Belton House & Twin Lakes. Snakes &ladders and paw patrol dvd in the lodge also kept my 6 year old happy.

  Reviewed by Suzannah5.0★Jun 2023

• "Second time we have spent two weeks at the cabins within the year and we will be ..."

  Second time we have spent two weeks at the cabins within the year and we will be back, it really is the best holiday accommodation we have ever stayed in, peaceful, relaxing and wonderful staff thank you for another memorable two weeks

  Reviewed by Michael5.0★May 2023

• "Lovely reasonably priced accommodation, lovely welcome package."

  Great facilities - lovely well priced cafe on site, staff extremely helpful and friendly. One downside was that on arrival all of the thermostats for the underfloor heating were set to 28 degrees meaning the first 24 hours the accommodation was unbearably hot despite opening all of the windows. Other than that lovely accommodation for a great price.

  Reviewed by Rebecca4.7★Apr 2023

• "Clean, conformable"

  Reviewed by Gabriela5.0★Apr 2023

• "Wonderful location for our family holiday."

  Accommodation was fantastic the staff very helpful. Food on site brilliant. Could not ask for a more. Thank you .

  Reviewed by Wendy4.4★Mar 2023

• "Had an amazing stay at Sycamore Lodge."

  The lodge was spotless, had everything you could possibly need and a lovely private garden with the hot tub and sauna. There was a lovely welcome pack which was much appreciated. All staff that we came into contact with were very welcoming and friendly and the swimming pool was a treat to have to ourselves. We will definitely return.

  Reviewed by Carol5.0★Mar 2023

• "Was a surprise for my partner."

  Loved the cabin and the relaxing atmosphere shame about the smoke in the air from the farm. As she has asthma but we didn’t let it spoil our break. Lovely walks staff very helpful. Rutland kitchen worth a try great food

  Reviewed by Mick4.4★Mar 2023

• "Absolutely fabulous lodge and site."

  Very friendly staff. Cant fault anything, warm lodge, fantastic hot tub ( even in -1 and 4 inches of snow ) Would very highly recommend and we have rebooked for another week in the same lodge for September.

  Reviewed by Sarah5.0★Mar 2023

• "Wonderful lodge!"

  Hot tub and sauna excellent! Clean comfortable, with everything you could ever need! Friendly helpful staff on site. Cafe on site with good homemade food. Can be phoned and collected or eat in! Lovely sunday roast, and very good value breakfast. Welcome pack in lodge. Very peaceful, quiet and totally private garden! We have never done this before and we go away quite a bit! But have rebooked this lodge for again later in the year!

  Reviewed by Jenifer5.0★Mar 2023

• "It would be nice to have the option for late check out"

  Thank you for your feedback Wanwisa, any equipment that is important to you, please do ask us in advance, so we can try and cater to your needs. Property Owner

  Reviewed by Wanwisa5.0★Feb 2023

• "Have just returned from a fabulous weekend in Sycamore Lodge."

  Everything exceeded our expectations, facilities and the standard of the lodge are excellent. Staff are helpful and friendly. Our only gripe was that there was quite a bit of dust around on the floor and walls (couple of cobwebs) when we arrived. However this would be easily rectified in the future and did not spoil our stay or stop us booking again for October.

  Thank you very much for leaving feedback for us, my sincere apologies for the dust, I will undoubtedly take note of this. I’m glad you still enjoyed your stay with us, and I look forward to welcoming you back in October. Property Owner

  Reviewed by Shelley4.7★Feb 2023

• "My friend and I had a wonderful stay at Sycamore Lodge and hope to return in the future."

  Every detail was catered for and the underfloor heating was a dream in the recent icy weather!

  Lovely to hear that you enjoyed the underfloor heating, it does make the lodge incredibly cosy during the wintertime, I hope you will be back to stay with us again soon. Property Owner

  Reviewed by Melony5.0★Jan 2023

• "I would highly recommend these lodges."

  The staff are friendly and efficient. The lodge was warm and well equipped and was decorated for Christmas, which was a lovely welcome. There is a handy walkway into the village and the site is well located to visit the surrounding area. We will definitely return in future

  Reviewed by Susan5.0★Dec 2022

• "A well equipped lodge, well situated in Rutland and close (5 min drive) to A1."

  Hot tub was great. Husband enjoyed the sauna

  Reviewed by Karen5.0★Nov 2022

• "Fabulous lodge, we will definitely be booking again."

  Loved it!

  Reviewed by Deborah5.0★Oct 2022

• "We loved our stay so much we didn’t want to go home."

  The lounge was so beautiful, cosy and clean. The hot tub was so relaxing, easy to work and the robes was a lovely touch. Will definitely return.

  Reviewed by James5.0★Oct 2022

• "The whole family were so happy with the lodge itself and with the friendliness and efficient service from the staff."

  Everything you could wish for was provided for in the lodge. Comfy bedding, soft towels, robes, kitchen utensils etc. The welcome pack was delightful too! The hot tub was a particular favourite of ours. It was checked and maintained daily by on site staff. The lodge itself is spacious - we loved it. The only thing that would’ve literally brightened the stay, would be more lighting in the dining room and bedrooms, but not problematic. There was a burst water main locally that meant there was no cold water in the kitchen for the duration of our stay. Therefore, we had to buy bottled water and couldn’t use the dishwasher out washing machine - but this honestly didn’t blight our as every thing else was great! Thank you.

  Reviewed by N5.0★Jul 2022

• "Everything was perfect, it didn't feel like we was in the uk ,the lodge was ..."

  Everything was perfect, it didn't feel like we was in the uk ,the lodge was beautiful in side ,we both got loads of rest ,would definitely go back again for a longer stay

  Reviewed by Mark5.0★Jun 2022

• "The property itself and the facilities at the camp site are great - we've been camping here before and returned because of that."

  However you cannot separate the facilities and the members of staff from the overall holiday experience - and the staff are rude and show poor customer service. I booked a swimming slot for every day of our stay. We arrived 5 minutes late to our first slot (we have 2 young children!) and there were already people in the pool who claimed they had booked it and that they have had this issue before. We left and went to the reception to ask what to do. By the time the other people left the pool there were only 10 minutes left in our swimming slot. The staff agreed there was no point in us getting in now but that they would give us a slot of a different day to make up for it (this slot was our complementary slot for being in a lodge). The staff were very rude even in this first instance, claiming that the other swimmers "were only customers, they don't know what they are talking about". I think that shows the perspective the staff at this campsite holds on their customers. I then went to reception on another occasion to try and schedule our replacement slot but was told they couldn't reserve a slot a day in advance - it had to be on the day. However, we had slots for every day and so we were looking to book make it a double as it would not work with young children to swim on 2 separate occasions in 1 day. There was a slot before our session for the following days but they we're adamant they could not book them. I then returned the following day and there was no longer availability to book a slot before or after one of our slots. This remained the case until our final day when we could therefore no longer be given our session back. We therefore lost 1 session of our bookings. The staff then began to argue that we lost our slot which "was free anyway" because we were late. I tried to explain that we were only 5 minutes late and that we still would have had 25 minutes swimming time which would have been fine for our children. Whether we were 5 minutes late or not is irrelevant to the fact that there was a booking error which meant that there were other swimmers in our slot. We had 1 complementary slot and 3 paid slots - 4 in all. We were unable to swim due to the error of booking (which wasn't our fault) and then was unable to swim at another time as we were promised. It seems clear to me that the staff should have simply apologised for the inconvenience (we booked this specific site because of the opportunity to swim every day a lost out on that) and refunded the cost of 1 of our slots. However they refused to do so, claimed that it was a free slot anyway and were exceptionally rude to me. My husband then went in to try and resolve the issue as we were told to return once they had spoken to the manager. He was shocked and disgusted with how rude the male staff member was; constantly interrupting him and falsely accusing me of slamming doors. The issue remained unresolved and he was told that they would get the manager to ring us. We haven't heard anything from the campsite since. We were so disappointed with this experience. We had used some inheritance money from an elderly relative to treat our children to a holiday after 2 very long and difficult years in a pandemic. We absolutely did not expect that we would have to deal with rude, unhelpful and confrontational staff members on pretty much every day of our holiday. I have since raised a complaint with Sykes and have been refunded the £16 swimming slot. We've been told that the owners of the lodge are "aware" of what happened. Whilst we are appreciate that the £16 was refunded, we don't feel this addresses the unacceptable behaviour of the staff and the negative impact this had on our holiday. We like the facilities and location of this campsite and intended on returning several times a year with family, but I can no longer see that happening given the staff. I have also noted several similar reviews on the internet regarding the staff being rude, unhelpful and intentionally awkward. Overall a very disappointed customer.

  Reviewed by S3.8★Mar 2022

• "The lodge is beautiful and cosy."

  The bed was so comfy and the site is so quiet.Everything you need is there,the welcome pack was such a lovely touch. It's close to lots of local attractions and lovely villages. We did have issues with the hot tub,it kept losing alot of water but it wasn't checked regularly and topped up so there was a few days we couldn't use it.when we complained no one knew when the man came to check them,sometimes it wasn't til late at night,no good if you want to go in it in the day.also the sauna light didn't work which was noted the day we arrived but nothing was done about it. That being said,we'd definitely return as its such a relaxing break.

  Reviewed by Claire4.4★Mar 2022

• "Absolutely lovely place to stay, all amenities as described and private."

  The small added touches on arrival where greatly appreciated. Well stocked cabin and very comfortable. Definitely recommend and we will be return, hopefully by the end of the year!

  Reviewed by Anna5.0★Feb 2022

• "A lovely cosy cabin."

  The sauna was great to go in after a dip in the hot tub. Lovely open plan kitchen/diner/ lounge. Plenty of room and a quiet site which is very secure. I really relaxed here. Fabulous for self catering. Oakham is close by and a walk around Hambleton Peninsula. Beautiful little county. I will return.

  Reviewed by Helen5.0★Jan 2022

• "Beautiful lodges, very private, lovely friendly staff."

  They made the lodges so festive and had a fantastic welcome pack. Hot tub was a definite winner to complete a brilliant stay.

  Reviewed by Sarah5.0★Dec 2021

• "Fabulous stay."

  Fabulous place. Will definitely be back...in fact we booked before we left!

  Reviewed by Victoria5.0★Dec 2021

• "Lovely lodge , well equipped , and good beds."

  Only issue we had was 2 outside lights not working and one in the hall was flickering constantly. We reported but wasn’t fixed during our stay . Other than that we will book again

  Reviewed by Andrew4.4★Dec 2021

• "Lovely stay once again."

  This is our second visit and it was as good as the first time. Lodges are fabulous, very well equipped and lovely and warm, essential during this cold snap. Location is great too, ten minute walk to 2 nice pubs. The area is beautiful and the little welcome pack is a lovely touch too.

  Reviewed by Anita5.0★Nov 2021

• "Power cut the 1st night every 30mins into the early hours, freeview keep cutting out, everyone there was very helpful, loved the lodge just a shame about the above!"

  Reviewed by Gareth4.1★Nov 2021

• "Very well equipped, comfortable chalet."

  A bit off the beaten track. We would have liked better lighting in the sitting area so that we could read in the evenings.

  Reviewed by Mary4.7★Sep 2021

• "The cabin was very comfortable and well appointed except for a few small things: 1."

  The lighting in the living areas (lounge and dining room) was very dim, and could be improved by brighter bulbs and/or some side lights/standard lamps. 2. The bedside lights were also poor for reading. 3. Provision of a summer weight duvet, although we got over the problem by putting the blanket provided into the duvet cover which worked very well. Otherwise we were very comfortable and had an enjoyable time exploring the area. We must compliment the builders on the site completing the additional cabins adjacent to ours. They were very considerate and polite and noise was kept to the minimum. Overall it was a very enjoyable experience.

  Reviewed by Bruce4.4★Jul 2021

• "The lodge was extremely clean and fresh all equipment we used worked correctly ..."

  The lodge was extremely clean and fresh all equipment we used worked correctly it was very quiet lovely peaceful setting

  Reviewed by Sandra Julie5.0★May 2021

• "My first thoughts when I walked through the doors were wow!"

  I then walked round the lodge and I just kept saying its amazing! We loved our stay there, it definitely is a 5 star lodge. Immaculately clean, with some lovely welcome gifts, and a very welcome bottle of prosecco. Everything you could think of is there. The hot tub and sauna are brilliant! There is a small tea room on site, for takeaway or eat outside only, due to the current climate. There is a pool on site, we didn't use it but it looked lovely and clean, and we'll looked after. Would we stay again, yes we would.

  Reviewed by Raffaele5.0★Oct 2020

• "The luxury lodges great but for two days no heating and hot water otherwise ..."

  The luxury lodges great but for two days no heating and hot water otherwise which was sorted in the end and will go back next year

  Reviewed by Denise4.4★Oct 2020

• "Everything was perfect, we had a lovely time from start to finish."

  The staff were very helpful and it was nice to have free private access to the pool each day.

  Reviewed by Lucy5.0★Sep 2020

• "A really nice and comfortable lodge."

  The only problem was the Internet which was none existent a vast majority of the time and when it did work it was slow. Not having the internet isn’t a problem but if it says that WiFi is available then it should work. I didn’t make a complaint because experience tells me it’s pointless. The lodge was in a great location and very handy for traveling around, the hot tub and sauna were great and we would definitely stay here again.

  Reviewed by Sam4.4★Sep 2020

• "Lovely well equipped lodges."

  As returning customers we knew what to expect and the high quality of these lodges. Our stay was let down by a couple of factors this year - the WiFi was non-existent in the lodge and the codes never worked during the whole 4-days - reception said they were looking into it as there were issues but these never got resolved or reported back to us. With no phone reception either in the lodges we were out of touch. On our second evening we had two power cuts (along with one other lodge) - we reported this and no contact back other than it was being looked into. So that was dinner ruined and a takeaway requires for the family. The rest of the evening was spent playing cards by phone torch rather than enjoying the hot tub. Again no apology or even contact about this for the rest of our stay - very disappointing.

  Reviewed by Sophy3.8★Aug 2020

• "Fantastic lodge the owners went the extra mile to make sure everything was perfect for their guests."

  Being able to book the pool for private hire was great. The lodge was clean with all little extras included. Hot tub was checked daily to keep everyone safe making sure the chemical balance etc was correct. Would definitely return great place.

  Reviewed by Wendy5.0★Aug 2020

• "Fabulous log cabin, very clean and tidy."

  The hot tub and sauna were great. Definately be back next year!

  Reviewed by Panna5.0★Jul 2020

• "The lodge was immaculate, comfortable and every need catered for."

  Hot tub was lovely and the enclosed garden was private and ideal for a 2 year old trotting around and not bejng able to escape!! The swimming pool on site was so clean and warm, what a great idea that it can be booked privately for half hour sessions! We were very impressed and would highly recommend this place. Thank you

  Reviewed by Kelly5.0★Jan 2020

• "Log cabin was bigger than we imagined it would be and the hot tub was lovely, even in the rain!"

  !! Only thing I would say is that by the end of the weekend the hot tub 'bubbles' weren't as powerful as they were when we first used it, think it may have got an air lock or something but didn't detract from a wonderful weekend! Faultless!

  Reviewed by Mark5.0★Nov 2019

• "Fabulous place, the staff were extremely helpful, lodge was exactly as described."

  We will deffo be returning next year!

  Reviewed by Panna5.0★Oct 2019

• "Cabin and fixtures and fittings were excellent but the mattresses on the beds were cheap and damaged ,they were the worst beds we have ever slept in ."

  ...or tried too.....hence we left a day early.

  Reviewed by David3.1★Sep 2019

• "The surrounding area and villages are beautiful."

  I found everybody so friendly and helpful. The lodges are first class with everything you could think of. The welcome pack was excellent. Would not hesitate to recommend them to anybody.

  Reviewed by Janet5.0★Jul 2019

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