Snowy Owl Lodge

52 Customer Reviews

• "I think it's time for cabin update"

  Thanks for your feedback, will get on this Property Owner

  Reviewed by Alan4.1★Nov 2024

• "* Pretty comfy cabin."

  Good heating and instant hot water. * Loved the hot tub. Very enjoyable after a day walking. * Generally well equipped, although an additional washup sponge and a non-stick saucepan would have been appreciated. - The one sharp knife was blunt. - As a dog friendly accommodation it would have been nice to have an enclosed garden and/or area. Also the bed frame really needs replacing. It was broken and repaired but still had a dip in the middle. We were only there for 4 nights and would not have enjoyed sleeping on it for any longer.

  Reviewed by Charles4.1★Oct 2024

• "Overall we thoroughly enjoyed our stay, it was a great base to explore the area, with some brilliant scenery and walks."

  The Red Kite feeding station, just 10 minutes away was an amazing experience and would definately recommend a visit. The park was very peaceful and Snowy Owl Lodge [No 5] was in a private position. Probably a little TLC is needed regarding painting and rusty fittings [ in the bathroom] but it was very cosy and homely. On the first day we arrived we had a problem with the TV remote and WiFi but following a phone call we were impressed how quick they were resolved with new batteries and a booster.

  Thanks for your feedback David. Will certainly look into the fittings in the bathroom. We hope to see you return in the future. Property Owner

  Reviewed by David5.0★Sep 2024

• "Fantastic location and lodge,everything there needed for our stay,can’t recommend enough"

  Thanks Claire, we hope to see you in the future. Property Owner

  Reviewed by Claire5.0★Sep 2024

• "Great place to stay, the kitchen includes all you need for your stay."

  Single beds comfortable but double bed a little less so- this was mentioned in a review before. Hot tub was fantastic, especially after a day of walking. Our family really enjoyed their stay, the dogs enjoyed it too. Great grass area for the dogs to have a run after their ball. WiFi patchy but didn’t affect us too much as we’re all tired after our days out. Bit noisy only once during our stay after 11pm on the Friday night, one night out of 7 wasn’t bad at all. It was just loud chatting and cars/ motorcycles- probably only noticed as we were leaving early the next day. Surrounding area just beautiful, glad we visited the red kite feeding station and the locals in Rhayader were so friendly and helpful. Lovely places to eat out and a few pubs! We would come back here.

  Thanks for your wonderful feedback. We will look into the double bed mattress. We hope to see you in the near future. Property Owner

  Reviewed by Ruth4.7★Jun 2024

• "Snowy owl lodge was a beautiful place, it was clean and welcoming and in a quiet setting not from the Elan valley with it's spectacular reservoirs and stunning walks."

  Thanks for your wonderful feedback, we hope to see you in the near future. Property Owner

  Reviewed by Claire5.0★Jun 2024

• "The area is beautiful and very peaceful."

  And the lodge we stayed in was good. The mattress was a little hard and led to a few uncomfortable sleeps. There was definitely a lack of amenities in the lodge. We had 2 toilet rolls for a weeks holiday, no hand soap in the bathroom. Separate towels for the hot tub would have been appreciated, we only had bath towels. Besides that we had a great stay!

  Thanks for your feedback we really appreciate it. The cabin is self-catering but we will look into this. Thanks Property Owner

  Reviewed by Alix4.4★May 2024

• "A lovely lodge on a quiet site."

  Thank you for a lovely 3 night stay this April. The Lodge itself was clean and comfortable with everything you could need. The hot tub was perfect and ready to use. We had a lovely view and could see one of the famous Wye Valley dams in the distance and enjoyed watching the many red kites soaring above. We would definitely be happy to return in the future.

  Thanks for your wonderful feedback, we look forward to seeing you in the future. Property Owner

  Reviewed by Sarah5.0★Apr 2024

• "Lovely surroundings."

  Accommodation was clean. We stayed in the exact same lodge as last year. Very disappointing to find out the mattress in the master bedroom has seen better days. This resulted in very little uncomfortable sleep for myself and my wife for the duration of our stay. This was reported on our first night but no action was taken. A bit of general maintenance is well overdue for example painting & jet washing. The lovely welcome pack that we received previously was no more. It was originally our plan to return on an annual basis unfortunately unless improvements are made this will not be the case.

  Thanks for your feedback. We have since changed the mattress in the master bedroom since seeing your comment. In regards to maintenance outside, this has also been done. Unfortunately we were in the middle of losing one member of staff but this has been sorted now. We do hope to see you in the future again. Thanks Property Owner

  Reviewed by Stewart3.8★Mar 2024

• "It was absolutely fantastic for us and the dog's very relaxing atmosphere and great views and great value for the money would definitely return again."

  Thanks for your lovely feedback Jason Property Owner

  Reviewed by Jason5.0★Feb 2024

• "The lodge was absolutely as described,clean and welcoming,it was ready early so the park team let us go in which we appreciated after a long journey."

  The site was well kept and the dog facilities were excellent,lge fields,woodland etc,with plenty of dog waste bins.We had a wonderful break,thankyou to Oakwood lodges.... If I had one bit of criticism it would be the bed mattress it made my back ache as I think it needed a new one,but this wouldn't stop me booking again.

  Thanks for your wonderful feedback. We're glad you loved the dog facilities, many people do. Truly sorry about the mattresses, we will look into that. See you again in the future. Property Owner

  Reviewed by Jayne4.1★Sep 2023

• "Great place to stay in a beautiful part of wales."

  The cabin was good apart from a couple minor issues which was the sink tap wouldn’t shut of completely so there was a continuous trickle of water running all the time.The other thing was the shower,we got about 30 seconds warm water if we were lucky! It didn’t spoil our stay and we wouldn’t hesitate to stay there again if the opportunity came.

  Thanks for your great feedback. We're glad you enjoyed your stay. We're sorry to hear about the warm water, you should've let us know and we'd have sorted it for you. We hope to see you again soon in the future. Property Owner

  Reviewed by Richard4.4★Sep 2023

• "Lovely and peaceful."

  Enjoyed the break....and the hot tub.

  Thanks for your feedback, we're glad you enjoyed. Property Owner

  Reviewed by Helen5.0★Sep 2023

• "We were booked for number 5 and ended up with number 8 no towels on arrival no ..."

  We were booked for number 5 and ended up with number 8 no towels on arrival no complementary pack garden not secure gate on veranda not secure bed room draws falling apart but despite all this we had a great time beds were completely comfy hot tub amazing brilliant time on the whole

  Reviewed by Anne4.1★Aug 2023

• "Absolutely enjoyed it very clean and quiet would highly recommend to anyone"

  Reviewed by David5.0★Jul 2023

• "Had a fantastic time."

  Would highly recommend. Lodge was very spacious and hot tub was amazing x

  Reviewed by Donna5.0★Jun 2023

• "Had a wonderful stay at Snowy Owl."

  Very impressed with the cleanliness. Lovely white bedding and towels .Lovely lodge felt very comfortable there. The whole site is beautifully maintained and each one quite private , all very tidy, hedges neat, grass cut. Lovely walk for the dog. Scenery was great The hot tub of course was the bonus loved it ! Hopefully we will be visiting again later in the year.

  We really do appreciate your thoughts and we are so happy that you enjoyed your holiday with us. Thank you for your feedback, it is all valued. Property Owner

  Reviewed by Kathleen5.0★May 2023

• "We had a truly wonderful time at Snowy Owl Lodge."

  The accommodation was perfect for us as a couple...as was the hot tub! And to top it all off the setting was stunning and tranquil. A lovely place to enjoy a little R'n'R. We would highly recommend and will be back. Thank you

  Thanks for your tremendous feedback. We hope to see you again in the near future. Property Owner

  Reviewed by Emma5.0★Apr 2023

• "Our four night stay was peaceful bliss for me my friend and Chihuahua."

  .the only very small problem was finding the lodge! Me and the driver in front thought the white house on the left was reception and the lodges themselves could do with a new sign as they didn't stand out. Overall though the hot tub and lodge was bliss with beautiful countryside surrounding it.

  Thanks for your feedback, we will certainly take this on board. Property Owner

  Reviewed by Kerry5.0★Apr 2023

• "Couldn't criticise at all."

  Had a lovely stay. Very clean and fab facilities. My 2 children loved it and the hot tub. Only thing would recommend better signposting and lighting them up. We arrived after dark and it was very hard to see the signs both of the place itself and the cottage numbers, we had to get out the car and check each one on the way to ours!

  Thanks for your feedback Emma. This will certainly be solved. Thanks Property Owner

  Reviewed by Emma5.0★Jan 2023

• "We booked Friday to Friday but only stayed until Tuesday as i was not feeling great and also when we arrived, we had no heating and had to wait until Monday for it to be fixed, the hot tub on had 2 power jets working and the bed was so uncomfortable i hardly slept and was so cold, we told the lady about the heating, but she never came to make sure we were ok, i think we should of been offered another place to stay because of the heating but that never happened."

  Reviewed by Caron1.9★Sep 2022

• "Arrived and keys were ready for us to collect."

  The property was very clean and had a lovely view. Would definitely return in the future.

  Reviewed by Rhianne5.0★Aug 2022

• "Stunning location, spotless well equipped."

  I just had one complaint and that was the mattress on the double bed wasn’t very comfortable, we had disturbed sleep because of it. I would definitely think about using Oakwood lodge park again.

  Reviewed by Denise4.4★Aug 2022

• "A perfect and super private escape to the countryside."

  Will certainly be visiting again ♡. Thank you so much!

  Thank you for your feedback we look forward to seeing you again soon. Property Owner

  Reviewed by Charlotte5.0★Jul 2022

• "Very dog friendly."

  Beautiful views very private little garden. Our only major niggle was the noise from a nearby cabin that went on till 3.30am.

  Reviewed by Tracy5.0★Jun 2022

• "Really nice place to stay, would recommend for anyone."

  Very well priced.

  Reviewed by Tom5.0★May 2022

• "The lodge is set in lovely well kept grounds with beautiful views and has it's own private garden area."

  We actually stayed in Lodge 8 which was very clean and roomy and had all the basics needed for our break. We would definitely stay here again.

  Reviewed by Jane4.4★May 2022

• "The lodge we arrived at wasn't the lodge pictured in the listing posted by your Company."

  I booked with Sykes as I could choose that specific lodge. The interior and exterior could do with some tlc. As far as facilties go, a mop and bucket would be handy. Overall we had a lovely weekend in a very nice, peaceful place. The village has everything you need and everyone is very friendly. We definitely will be returning.

  Unfortunately there was a problem with the hot tub in the lodge you booked and therefore we moved you to an identical lodge. Sorry for any inconvenience. We take your feedback very seriously and will take on board the comments left. We look forward to seeing you return. Thank you Property Owner

  Reviewed by Debra3.1★Mar 2022

• "I loved our stay and will definitely recommend and rebook"

  Reviewed by Jenny5.0★Feb 2022

• "Beautiful location with very nice views situated close to the Elan valley."

  The site is peaceful, quiet and away from it all. The lodges are nicely secluded with privacy hedging although some noise from adjacent lodges is heard outdoors. Facilities adequate maybe a refresh of some essentials like coffee making could be improved.

  Thank you for your wonderful feedback. We will take note of your comments. Property Owner

  Reviewed by Dave4.4★Nov 2021

• "We stayed at Snowy Owl Lodge, it was the most relaxing 3 nights."

  The lodge was easy to find, spotlessly clean and had all utensils needed. The lodge itself and the hot-tub was private. I will definitely be booking again

  Reviewed by Hannah5.0★Nov 2021

• "The accommodation was fine, especially noting it was dog friendly."

  The only problem was that the bed was soft and the mattress felt worn.

  Reviewed by James3.8★Oct 2021

• "A few people where very loud 1st night but after that was great ,veiws brillant ..."

  A few people where very loud 1st night but after that was great ,veiws brillant the hottub just what you need after a day out lodge was very clean everything you need could do with another frying pan but hayho had a great time

  Reviewed by Robert5.0★Oct 2021

• "Great location with views of hills/valleys from lodge decking, hot tub is in the lodge private garden area and not overlooked."

  Really enjoyed our stay.

  Reviewed by Rebecca3.8★Jul 2021

• "Tried to contact the number left as had issues with the TV."

  Rang and text on Saturday am and didn't get reply so resent message Sunday pm- still no reply. Had issue with hot tub Wednesday pm rang and text no reply so emailed and they came round a few hours later- we then made them aware of the issue with TV and was told girls would sort it in the morning. Was told had rang electrician re hot tub and they were waiting for him to come. Unable to use tub Wednesday evening. When got up Thursday morning tub was at 62 degrees, The girls came round - no electrician available till Friday. The tub was to be slightly emptied and filled with cold water so we could use Thursday and a thermometer was being left so we could check temperature- we went out and left them doing this and when we came back too much hot water had been let out so tub was freezing, they came back round and said they could could top up with hot water from boiler so we could use but by this time we had had enough so we declined. Lots of flies but nothing the owners could do about it-- fly spray and bombs left in lodges. Shelving in bathroom/ shower would be a good idea for shower gel/ shampoo.

  Reviewed by Graeme3.1★Jun 2021

• "The staff were very helpfully there was a problem with the hot tub and they went over and beyond to short this out."

  Reviewed by Joanne5.0★Jun 2021

• "The lodge was in a good location but crockery and cutlery had to be washed."

  The hot tub did not work the top was ripped the steps on decking was loose with 2 large screws sticking out and posed a trip hazard in general the lodge was in need of maintenance i would not recommend this property to any one we have photos of the lodge showing the state of the place

  Reviewed by Mervyn1.6★May 2021

• "Stayed at this location may 2021 was a little apprehensive about going after reading one or 2 bad reviews."

  The lodge was perfect, very clean and tidy with absolutely amazing views. The hot tub was fabulous also. There’s a beautiful little town just a short drive away and plenty to do if your an explorer. I will most definitely be booking to stay here again and also advise people not to listen to the bad reviews. Rhian Taylor

  Reviewed by Rhian5.0★May 2021

• "Excessive noise late at night, especially on Saturday."

  No way of contacting local support - phone never answered. Voice mail full. Dripping taps in bathroom No temperature gauge or indicator light on cooker Hot tub not working until reset late in stay using tub cleaner instructions. Nice view!

  Reviewed by Stephen2.8★May 2021

• "Staff at Snowy Owl Lodge went above and beyond to help us - place was lovely"

  Reviewed by Shaun4.7★Apr 2021

• "Love it here - 3rd time of staying at this park but 1st time booking with your company."

  Excellent communication with Sykes and ease of booking. Top marks to you & thank you.

  Reviewed by Samantha5.0★Apr 2021

• "Myself and my friend had such a lovely time!"

  ! Nice and relaxing just what we needed and left to our own devices with was really nice!!!

  Reviewed by Michaela5.0★Mar 2021

• "Very friendly and helpful staff."

  Beautiful grounds. Lovely local town.

  Reviewed by Samantha3.8★Oct 2020

• "It was a relaxing couple of days but the Lodge wasn't as good as what we had hoped."

  There was no hoover, no ironing board but an iron. We thought it would be alot more remote but it was right next to other people who wasn't the quietest especially at 2am.The hot tub was amazing and it was a lovely layout.

  Reviewed by Tammy3.1★Sep 2020

• "The lodge was nice although a bit outdated."

  The key collection is in a small area of reception with no one there to greet you. We didn't see anyone the whole time. The lodge doors lock very strangely and the door wedges when you are trying to get in. The cooker does not work. We tried loads of different combinations and could only get the grill to work. Couldn't cook dinner at all. There are no small glasses so we had to have pint ones. There is no floor towel for the bathroom or for the hot tub so we had to put some down. The shower door doesn't close properly so floods the floor. When you open the windows flies come in everywhere so maybe a fly catcher would be nice. There is no welcome basket or anything which for a luxury lodge is a disappointment The double bed had massive springs coming out of it. There is NO noise limit at all. We had a hen party screaming and shouting until 3am and we had kids. Not kid friendly for that reason. There wasn't anyone to tell or anyone around the inspect. All the furniture is old and out dated and broken. There was also glass, a bottle with cigarette butts and cups outside... They didn't check or clean the outside at all. There was also dog poo on the grass. Overall for £400 was completely no worth it and we were very disappointed. Also the hot tub wasn't full enough or cleaned properly.

  Reviewed by Katie1.3★Sep 2020

• "Really had a fantastic time."

  Outside of lodge a bit tired but everything else was just perfect0

  Reviewed by Leigh3.8★Aug 2020

• "A week before we were due to check in I received an email to say that check in was now 5pm and check out was 9:30am due to Covid-19 and them needing to clean."

  I replied to that email because I found that extremely unreasonable as you practically loose a day by only being able to check in at 5pm and indeed we did after getting stuck in traffic and only arriving at 19:45pm and I stressed this in my email and i don’t know about anyone else but the excuse of Covid for every single thing is starting to become quite annoying. Having said that we arrived with an open mind, it was 3 friends going for a quiet weekend. Upon arrival “reception” is a tiny cubicle with an envelope with your name on as everyone else who booked a lodge all with their envelopes and names on too. We entered the lodge and it’s nice, looks quite open from the outside but when your inside or in the hot tub you actually don’t see anything which is nice. Very quiet again nice and exactly what we wanted. No information on local amenities and your literally in the middle of nowhere so that would have been good. We used the cooker and couldn’t turn it off, no instructions, missing light and no signs on the cooker to know what was on,grill or oven so that wasn’t great. The fly’s are unreal, take fly spray because it’s like they appear from nowhere (fly spray should be provided) No home touches at all, no welcome pack, coffee, tea, even a touch of milk just to carry you through a few hours of your day. Hot tub is amazing however, your bringing water into the lodge which is a slip hazard no mop to wash it up? A list of everything you need to do before you leave: 1. Strip the beds 2. Clean and put away your dishes 3. Separate your rubbish and put it in big bins provided on the way out. 4. Open all windows before you leave. What exactly are you doing with the extra time you have to clean for Covid?? I myself had to rewash dishes that had been put away dirty by previous customers so you are checking for cleanliness? There was dust all over the wardrobe shelves that again we had to clean before placing our clothes on. There is a memo to say staff will come around to clean the hot tub so keep social distancing...there was not one staff member in sight and the hot tub never got cleaned and we know that because when planning to go in for second night there was leaves and all sorts floating. Although I enjoyed the peace and quiet and it was nice for what it was the little touches and actually seeing someone to communicate with would have made things a lot better and don’t use Covid as an excuse for your cleaning expectations when there is very little evidence you are living upto what you are saying you are doing.

  Reviewed by Kate3.1★Aug 2020

• "The lodge is in a beautiful area, the park is stunning and really very safe for children to play."

  Check in was from 4, however the reception isn't manned and when we arrived to collect our key it wasn't there. I rang the number, and they were just finishing filling the hot tub, i think there must have been problems with the boiler because it was nearly 30° outside and the heating had been on in the lodge for what felt like most of the day. I have stayed places that have been a lot better equipped, for example, there were wine glasses or pint glasses, no just ordinary tumblers. I think describing it as a premium lodge should include washing facilities. Overall, the area was beautiful and we had a lovely time, but I've definitely had better, more comfortable accommodation elsewhere.

  Reviewed by Michelle2.5★Aug 2020

• "The lodge is what we expected mostly."

  It's clean and comfortable. Has all what's needed (shower, fridge, etc). The hot tub worked well for most of the days and when it didn't, we called and we were told that the girls would come to check in the morning. Ok was 10pm but we had been out all day with the children and we wanted to soak in a bit b4 going to bed.... We didn't because no one can come at that time. Another thing is it says on the rules that music and noise cannot be heard from the other lodges..... It was. Constant night drunk shouts, loud music and karaoke singing. At some point we had said drunk people walking through our lodge swearing and arguing and crying... We have 2 children! No one did nothing. Overall review is that the lodge is as described but we didn't expect the lodges to be so close together and so much noise throughout the night. We searched for peace and quiet and struggled to have it while there. Thank you Sandra and family from lodge 5

  Reviewed by Sandra4.7★Jul 2020

• "The lodge was incredibly clean, however the garden/patio was not."

  There were quite a few beer/wine bottle lids on the deck and light fittings outside that didn’t work. All in all had a lovely stay! And thoroughly enjoyed the hot tub.

  Reviewed by Maisie4.1★Jul 2020

• "Nice holidays in relax."

  In the middle on nature, just to stay relax. The hot tub is really the best, it is really private and hot even if outside is cold, really amazing. If you need a few days to stay without stress it is perfect!

  Reviewed by Silvia4.4★Mar 2020

• "Bad a great 4 night break in snowy owl lodge, beds were comfortable, hot tub stayed hot and the views from the terrace were amazing."

  Reviewed by Craig4.1★Feb 2020

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