Harlech Apartments - Bendigeidfran

48 Customer Reviews

• "A very lovely stay as usual."

  Reviewed by Lee5.0★Aug 2024

• "Fab location with views- no problems parking either and key codes worked a treat."

  Interior was spacious and comfortable - kitchen area had no storage capacity for dry goods and instructions to operate the oven were hard to find ! Why include all the Bosch stuff in the folder ? Great set of kitchen knives ! Microwave was small and needs updating and not enough plug sockets. So mean only providing one toilet roll - come on guys-you need a spare ! The shower is a big issue - I’ve seen this mentioned on TA - it floods the floor which makes the area really dangerous! And the hand wash - made in Belgium - you have to be kidding ! Pop down to the shop below and pick up some “ Made in Wales” products . The Welsh cakes etc in the little Croeso bag were lovely - but , milk , tea and coffee would have been much appreciated ! I’ve always had these in previous accommodations and good to see spare dish washer capsules - but , no dish cloth ? Poor ! A few throws would have been appreciated too ! The books and games were thoughtful, but, just feel you need to really up your game to assign the term of luxury to this accommodation !

  Reviewed by Rhian4.1★Jul 2024

• "Me and my partner stayed for two days, beautiful apartment."

  The kitchen blinds fell down on our stay. Property is way too hot but overall lovely place lots of walks and fell in love with charming village

  Reviewed by Sue4.4★Oct 2023

• "This is an apartment we have returned to."

  It suits us well , interesting location, comfortable and with good local facilities. It is let down by poor maintenance and paucity of equipment. Our stay was spoilt by the failure of the toilet flush mechanism which was eventually replaced on our 5th day. The Cadw staff on site were very helpful and did their best to repair it but it had clearly been bodged before. The apartment needs a bit of refreshment, eg the pointing to the kitchen floor needs repair and the oven doesn't seem to work on fan.There is insufficient cutlery to make best use of the dishwasher.

  Reviewed by John3.1★Sep 2023

• "As per out telephone conversation."

  This is an amazing apartment that needs some care. The support for the lovely blind in the kitchen is not man enough for the weight of the blind, and we felt that we had to take the weight of the blind by holding the bottom while operating the chain. The sash windows need attention. One has a brass finger riser missing and can’t be opened. When closing another window the brass locking assembly fell off and bruised my arm. All the widows need maintenance. There needs to be an update on information. We found that the shower control outer ring controls the water flow so the bathroom floor doesn’t flood, but had to phone to find out about the pillow vibrators. Even after the tv signal connector had been remade the tv still cut out occasionally with “No Signal” message. We just left it and the signal restored on its own. Could we please have more crockery and cutlery, four of everything is not enough especially if we have a dishwasher, and in fact there were only three desert spoons. The car parking space was invaluable as we joined others watching the many and varied attempts at parking in the paid spaces. We hope to return to this lovely apartment and hope that it receives some talc in the meantime. Photos are available to back up my comments if you want them.

  Reviewed by Tom3.8★Sep 2023

• "Problems with not having a parking permit on arrival."

  Phoned for help and assured it was OK without a permit. Bathroom shower top broken, so water from shower spread all over the floor. Twice the toilet flush broke. Spent time fixing it and noting the public toilets nearby! At £200 a night we shouldn't have to do this. Great location, nice welcome pack and very comfy beds

  Reviewed by Michael3.4★Aug 2023

• "The design of the apartment was perfect for limited mobility."

  The bathroom great just one of the best visited. Would not hesitate staying there again

  Reviewed by Fran5.0★Jun 2023

• "We had a very enjoyable stay in Bendigeifran apartment for 2 weeks."

  However we felt the towels should have been changed after a week automatically. The tap in the kitchen dripped constantly - the Team manager described it as water torture! He attended to the defunct shower. This was extremely uncomfortable considering the heatwave. We were grateful that the shower was sorted very quickly within the day - please pass on our thanks. In the heat we were disappointed that not all the sash windows were fully operable.

  Reviewed by David4.7★Jun 2023

• "Great appartment, great location."

  Our stay was only tarnished upon arrival by the foul smell coming from the fridge. We had to strip and clean the fridge as we found that milk had been spilt in the fridge and then the fridge had been switched off, long hairs were also found in the ice compartment - perhaps from being wiped with an unclean used general cleaning cloth. We got some disinfectant and fortunately we managed to eventually clear the stench. Not a pleasant or ideal start to our stay, however we would stay again.

  Reviewed by Simon3.8★May 2023

• "Lovely apartment, very clean, everything you could need."

  Superb views. Unfortunately we had no hot water on the first morning of our stay which was quickly sorted. Then the key pad to the entrance door stopped working which was also repaired but did cause some issues. All the staff we met were very helpful and polite. Despite these problems I would still recommend this property it is very good value for money and a super place to stay.

  Reviewed by Jessica4.4★Apr 2023

• "Really lovely stay."

  The apartment was always pleasantly warm even in February, amazing views, comfy bed - what more could you ask for! Many thanks Ben and Laura

  Reviewed by Benjamin5.0★Feb 2023

• "Another wonderful stay here."

  The first time we have done 2 weeks and we didn't want to go home! The only small criticism would be that we found the WiFi awful, constantly cutting out but everything else was perfect.

  Reviewed by Caroline5.0★Oct 2022

• "I really love staying at this apartment & have already booked to come again."

  However I think 6.00pm is way too late a check in time. Pre covid it was 4.00pm and really needs to revert back to that. Harlech is a remote place, this is part of its attraction. However such a late arrival does not make for a good start to a holiday. That's day 1 gone. I was told that it was because of your cleaning contract. I would point out that the cleaners will be local people and have not travelled the miles like us your customers. So please revert check in time to 4.00 and prioritise your customers. Other than this, a lovely stay. Nice to see brand new frying pand in the kitchen and a full complement of other equipment. The 2 chairs in the window need to be cleaned as they have multiple stains on them. They are very comfortable but just need a clean.

  Reviewed by Catherine4.4★Sep 2022

• "We had a wonderful break at Harlech apartments, staying in the Bendigeidfran apartment."

  It was during the latest heatwave so the weather was fantastic and the apartment was lovely and cool as there are lots of windows to open to get a breeze through. The apartment was spacious and clean, the bed was huge and the nights silent so we got very good nights sleep. There was a great view of the castle from the window. When we arrived and spoke to the nice staff at the castle, we were informed that as residents we could visit the castle at any time it was open, and we could get a CADW pass that would let us visit CADW attractions for three days over a seven day period. Parking was never a problem as there is a reserved section for residents. There were good facilities for us to cook, and the Chinese and Indian take-aways were handy, the Indian food was very good.

  Reviewed by David5.0★Jul 2022

• "Lovely apartment bed comfortable but sheet not fit for purpose…."

  .pilling and worn out. Water problem which was when we first arrived was bad although Menai responded well it was not good enough….soft furnishing blinds need repairing. Bathroom pongs and is unpleasant…..could do with chopping boards and a little more cutlery in kitchen. Harlech Castle apartments are delightful and in a great position re the Castle and the sea but maintenance needs to be improved…it’s a pity to lose these good apartments because of the plumbing. We have stayed in different apartments in the same building over the years.

  Reviewed by Judy3.8★May 2022

• "Luxury..."

  Great location, excellent furniture and equipment. huge comfy bed. fabulous.!! However as there was no soap, shampoo, shower gel I had to buy some. Even budget hotels have this provided. Also I called ahead to ask for the bed to be separated into two singles..didn't hapen

  Reviewed by Tony4.7★May 2022

• "Pleasantly surprised at the quality of the furniture and layout."

  They are of the highest standard. Parking facilities are excellent. Our only disappointment as mentioned in a previous review was the quality of the pans etc. The frying pans were almost unusable due to a previous visitor scratching the bottoms with a knife! They definitely need replacing. Otherwise would definitely recommend and hope to return sometime.

  Reviewed by Diane4.7★Apr 2022

• "Lovely apartment."

  Very peaceful and scenic. 20 min walk to beach. The apartment overlooks the castle and car park. The apartment was clean and comfortable. The only improvement we could suggest is adding more cutlery and also replacing the frying pans which are quite old. Otherwise highly recommended.

  Reviewed by Richard4.7★Apr 2022

• "The apartment is extremely spacious."

  A beautiful lounge area where we especially enjoyed sitting in the window alcove looking across to Harlech Castle. Comfortable bed and so very quiet. The shower takes a long time for the hot water to arrive but once you know that you can let it run before stepping in. Kitchen is compact and would benefit from a little more cutlery and crockery but otherwise well equipped. Spotlessly clean. Altogether a great place to stay.

  Reviewed by Moira5.0★Feb 2022

• "Loved it, beautiful apartment, stunning location, Harlech very quiet in January, very little open but if you don`t mind quiet, well worth a visit."

  Reviewed by Martin4.7★Jan 2022

• "Totally amazing experience from start to finish."

  Reviewed by Paula5.0★Dec 2021

• "A truly lovely place to stay with a spectacular view."

  It was so lovely to have throws and cushions returned after covid. A few things to attend to...the small lamp didn't work, probably just a bulb but that's so easy fir someone to check and it wasn't checked. 3 of the lights in the bathroom did not work so they need replacing. The bathroom as a result was a bit gloomy. Again this is so easy to check before we go in but it wasn't done. There were no fryingboans in the kitchen. I stayed here in June and there were 2 frying pans. I was very lucky that cleaners were in half way through my week servicing another flat so I told them and they produced 2 brand new frying pans. Hiw lucky! All these things need to be checked before the flat is occupied. The flat is self catering and at an off peak season there is a real scarcity of eating out places to go to. It would really help if an inventory of kitchen equipment was done on a regular basis. Other than these few niggles we had a marvellous week and have already booked 2 weeks for next year. However I would need to feel a bit more confident now that the flat is properly equipped.

  Reviewed by Catherine3.8★Oct 2021

• "Our 7th stay at the castle apartments."

  We've been coming every year since they opened. It's a real escape for us and stress buster.

  Reviewed by Caroline5.0★Oct 2021

• "Stay here once or twice a year a really good accessible apartment."

  Amazing view of castle and the sea beyond.

  Reviewed by Robert5.0★Oct 2021

• "Amazing accommodation, perfect setting"

  Reviewed by Evi5.0★Sep 2021

• "Saw on previous feedback that there was separate bin for recycling but no instructions on which things go in which bin"

  Reviewed by Audrey5.0★Aug 2021

• "The apartment is very spacious with beautiful views of Harlech Castle and the sea beyond."

  A reserved parking space was much appreciated and we took advantage of free entry into the castle without booking. The Cheese Market delicatessen across the road was excellent although opening hours were limited. The building and apartment are well equipped for anyone needing facilities for disability. On the negative side opening the outer windows is rather hit and miss. It was extremely hot when we were there and some outer windows couldn't be opened or had limited opening. Provision of certain key items was random. There was washing up liquid but no dishwasher tablets. No handwash. A dishcloth but no other cleaning materials. Instructions were limited. There is an impressive recycling box but no information about colour coding so we had no idea how to use it or where to put recycled materials. None of these issues would stop us from returning or recommending the accommodation to others but it means we cannot give the accommodation a 5 star rating.

  Reviewed by Denise4.4★Jul 2021

• "Excellent apartment for wheelchair users."

  Plenty of space and a magnificent view. Have already booked our next stay.

  Reviewed by Robert5.0★Jul 2021

• "Our fifth stay and third in this apartment (2)."

  Many thanks to the Menai Holidays team for a very fast response when we had an issue with electrics and hot water. Great customer service and the issue was quickly sorted.

  Reviewed by Caroline5.0★Oct 2020

• "I have stayed in the Harlech Castle apartments before and they continue to impress - the location and the quality of the accommodation are both excellent."

  It is a pity that the kitchen sink plug is missing and that the lights over the sofa don't work. What is even more disappointing is that both these facts had already been noted earlier in the year by previous guests and yet still nothing has been done to rectify either issue.

  Reviewed by Stephen5.0★Sep 2020

• "Considering Covid 19 and the 8 hour cleaning time turn around."

  The cutlery and other kitchen objects were filthy, easily could have picked up covid from the crumbs left over. Didn’t feel safe in the apartment because of this. We also were asked to take off our own bed sheets and towels and take out our bins, why should we clean the flat after they didn’t clean it for us?

  Reviewed by Alessandra2.5★Aug 2020

• "Our 4th visit and we have already booked visit 5 for October to Harlech Castle Apartments."

  Love it there. We just had 2 small things we'd like to feed back please. The kitchen sink needs a plug and the big floor lamp next to the sofa wouldn't work. This is apartment 2. Thanks.

  Reviewed by Caroline5.0★Feb 2020

• "Very happy with apartment."

  There were a few issues during the week which Sykes promptly looked in to.

  Reviewed by Emily4.7★Oct 2019

• "We were very happy with the comfort level of both the bed and the lounge furniture."

  However there are some items that we think you should be aware of. In the bathroom there was no loo roll holder and very little loo roll supplied, no shelves, and no electric heated towel rail despite your listing stating that there was. The towel rail was just a rack positioned in front of a heater which hardly ever came on. Your listing also stated that there would be soap and shower gel but there was none. Nearly every place we have stayed has had a wall mounted shower dispenser and liquid soap so not to have these in a luxury apartment is ridiculous. In the kitchen there was no storage for food which is very strange in a self catering apartment. Your listing states that you supply towels but there was not one in the kitchen. A tray in the kitchen would also be helpful. The cafe in the visitor centre was absolutely perfect. The range of food was superb and at reasonable prices and the staff were extremely helpful and flexible. The environment was very pleasant both inside and on the terrace.

  Reviewed by David4.4★Sep 2019

• "Very enjoyable stay, the only comments we would leave are firstly, the duvet was quite a high tog rating for the Summer and it was very warm when we were there and secondly, there was very little in the way of initial supplies such as tea, coffee, sugar and shower gel."

  I appreciate that these aren't compulsory, but we vists quite a few self catering lets and the extra 'Welcome Pack' makes a big impression. Other than this, the Apartment was lovely. With regard to Harlech itself, we were a little taken aback by how little there is in the town, no Pubs and quite a number of businesses for sale or closed down, which was quite sad, as the castle is so majestic.

  Reviewed by Alan4.7★Jun 2019

• "WE arrived at 9 155pm to find no key in the key safe."

  No one could suggest where iy might be. WE eventually got in the flat at 10 30pm, the O2 man left at 11230pm so it was a very long day.

  Reviewed by Pat5.0★May 2019

• "Beautiful apartment, stunning location, a peaceful haven from a busy life."

  Apr 2019

• "Good location and views."

  Short of some essentials e.g. tin opener and washing up liquid

  Nov 2018

• "Sensationeller Kundenservice"

  Sep 2018

• "Excellent accommodation - very homely and we settled in immediately."

  We required wheelchair access so the facilities were perfect.

  Oct 2017

• "Every thing you could wish for for a good break away ."

  I personally would not recommend castle cottage restaurant, otherwise everything was perfect, would like to visit again

  Glenys WilkinsonOct 2017

• "Beautiful apartment, quality furnishings and fittings."

  A couple of niggles, no empty cupboard in kitchen area for food so dry goods had to stay in a box on the floor, no shelf in bathroom so nowhere to put wash bag, no loo roll holder and very cheap towel rack which wouldn't hold all the towels. Best shower we have had in a holiday let though. Stunning location

  Oct 2017

• "Beautiful apartment and a fantastic view of the castle."

  Apartment was tastefully finished but not much kitchen storage for selfcatering. Would recommend it and Harlech for a place to stay. Cafe down stairs serves lovely food and coffee too.

  Katherine TaylorSep 2017

• "Beautiful location and lovely appartment which has everything you need"

  EmmaAug 2017

• "Ecxellent location, appartment very clean, we enjoyed our stay at Harlech 2 - Bendigeidfran,"

  Jean IsabelleAug 2017

• "We had a great holiday all due to the great apartment"

  Thank you so much for your feedback, we are so glad you had an enjoyable stay at Bendigeidfran and hope you will come back and stay with us again soon! Property Owner

  John GreavesJul 2016

• "Just needed a couple of mixing bowls - otherwise it had most things needed Loved the views, comfortable chairs and the space."

  Thank you for your feedback, we are so glad you enjoyed your stay at Bendigeidfran. Property Owner

  DeniseJul 2016

• "The apartment that we rented was very nice and modern furnished and is very comfortable."

  We enjoyed our stay very much. Unfortunately the kitchen was not as clean as we'd like. The glass of the oven was covered with old grease. A broom or a vacuum cleaner is missing. A baking sheet was not clean and had the remains of the last usage.

  Hello, thank you for your feedback. We have responded to you directly and have brought the issue to the housekeepers attention. Many thanks for letting us know.
  Property Owner

  DavidJul 2016

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