26 Burtons Mill

28 Customer Reviews

• "Well what can I say, thank you very much for a beautiful, cozy, comfortable stay!"

  You have really thought of all the convenient facilities. Your care has not gone unnoticed. We were warm and felt safe to lay our heads. Loved the hamper, loved the torches, loved the fact there was enough toilet/kitchen roll and cleaning supplies. Loved the heating and the hot water. I know these are standard things but you’ll be surprised how many places I have rented to find broken showers and heating not working. Having two bathrooms worked so well and an extra toilet downstairs. All guests were very complimentary of your home. You should be very proud. We would definitely be happy to stay again in the future and I will be recommending you to friends. The only small thing I noticed was the bed sheet in the master room smelt damp. It was that smell of when your clothes don’t dry well after a wash. The quilt and pillows smelt fine. Thank you for a lovely stay!!

  Thankyou so much for leaving such lovely feedback we really appreciate this. We are always trying to improve the house and we are so glad you liked all the homely touches. Will mention the sheet to housekeeping too so thank you for this. Would love to welcome you back again soon! Property Owner

  Reviewed by Natalie5.0★Oct 2024

• "Good location,very clean and everything provided with homely touches."

  Thankyou very much for taking the time to leave feedback. We are glad to hear you enjoyed your stay. Property Owner

  Reviewed by Linda5.0★Sep 2024

• "From the minute we walked in felt so calming in the kitchen there is everything you need for cooking so quiet and peaceful tv was easy to use the bedrooms are lovely love the en-suite bed is so comfy so quiet at night the fans were very welcome as we had some hot nights ."

  The only downside was having to cross the busy road but we found it was very easy to cross as there wasn’t a lot of traffic and quite quick getting into town and quick walk to Tesco’s and town the buses on the whole arrived on time .Also if you were brining children there is toys plus other items we had some lovely meals out at the local pubs especially the swan inn we were sad to leave

  Thankyou so much for taking the time to leave us feedback it is really appreciated. We are so pleased you enjoyed your stay and all the area has to offer. Would love to welcome you back another time. Many thanks Property Owner

  Reviewed by Anna5.0★Sep 2024

• "A lovely comfortable house in a quiet street close to all amenities such as shops and pubs and supermarket etc."

  The Sky TV package was a really nice touch too. 5 minute walk over the road to the town with a few decent pubs. The Swan does nice food and the Harnser is even better and all within walking distance. Boat hire is on the doorstep also. There is some road noise as it backs onto the main road but we didn’t find that an issue as not too many noisy cars in that part of the world. The microwave packed in while we were there and although we reported it on the Sykes app we did not get a response. That may have been the Sykes app being slow rather than the owner however not replying. There were a few light bulbs either out or very dim which needed replacement also reported on app. Only other suggestions are why a poor 2 slice toaster in a house that sleeps 6 and the kitchen has nowhere to store food as a some of the cupboards are full of old cutlery and bowls etc and none of the stuff you would use on holiday. Just declutter and problem solved. Overall really good stay and would recommend.

  Thank you for taking the time to leave feedback, we really value your comments. We are happy to hear that you enjoyed your stay and the local area. Apologies but we did not receive notice from Sykes of the small issues until the week after you left. There were spare lightbulbs in the cupboard and these have now been changed. The microwave was working upon inspection but thank you for making us aware. The other suggestions are also highly valued and will allow us to continue improving the property so thank you again for this. Hope to welcome you back again another time. Property Owner

  Reviewed by Mark4.1★Aug 2024

• "Lovely place with a beautiful river just a 2 min walk away ."

  We loved our stay and wanted to extend it but unfortunately it was fully booked !

  Very pleased to hear you enjoyed your break and hope to welcome you back another time. Thank you for taking the time to leave feedback. Property Owner

  Reviewed by Sab5.0★Aug 2024

• "Very comfortable and well equipped property, could probably benefit from some sort of shelf in the bathroom."

  Sky tv a good bonus. Convenient location for getting to many locations.Enjoyable stay and would gladly recommend it.

  Thankyou very much for taking time to leave feedback. We really appreciate the constructive ideas too and will take these onboard to further improve the property. Hope to welcome you back another time. Thankyou again. Property Owner

  Reviewed by Ian4.4★Jul 2024

• "We arrived to a clean house and lots of room for 4!"

  It was incredibly well stocked (lots of loo rolls and hand-wash in all the toilets, washing-up liquid, cleaning spray, dishwasher tabs - thank you for providing all this and more!) Plenty of all things kitcheny - could even have done some baking as this was catered for too! Enough bedding and towels were left for us for a 2 week rental. The welcome gifts were a lovely touch, thank you! As stated in the description, the house backs on to a busy road which you can hear when the windows are open...especially early morning as rush-hour starts! A couple of pointers.... 1) being a light sleeper, the curtains in the master bedroom are very thin and with early sunrises the light was streaming in ...maybe a thicker lining/black out lining on the curtains (we pegging a spare duvet cover up to block out some light!) 2) the bunkbeds, although comfortable, creaked quite a bit as they are a metal frame. This bedroom could do with a set of drawers in the corner at the foot of the bunks as there is nowhere to put socks & underwear in that room. Hanging facilities are provided. 3) the additional dry storage trolley in the kitchen is a bit flimsy-something a bit more robust on wheels perhaps. These pointers certainly didn't take away from our stay and we thoroughly enjoyed our time @ 26 Burtons Mill.

  We are so glad that you had a lovely stay. We really value the constructive feedback too and will take this onboard. Your comments are really helpful as it helps us to continuously improve the property. Hope to welcome you back again another time. Property Owner

  Reviewed by Anne4.7★Jul 2024

• "We had a great stay here."

  The house was lovely, had everything we needed and the welcome basket was very much appreciated. It was a great location only 10 minutes from the beach.

  Thankyou so much for taking the time to leave feedback on your stay. We are glad everything was to your liking and hope to welcome you back another time. Thanks again. Property Owner

  Reviewed by Hannah5.0★May 2024

• "Really good stay thank you."

  The location near the road is helpful info and although a little noisy also perfect for the Staithe and convenience of Stalham. We were very comfortable.

  Thankyou so much for taking the time to leave feedback. We are glad you enjoyed your stay. Many thanks Property Owner

  Reviewed by Anna5.0★Oct 2023

• "We had a lovely week in this property, it was as advertised and very comfortable for the two of us."

  We very much appreciated the welcome pack. The property is ideally situated for visiting the broads, the coast or Norwich and there is a supermarket within walking distance. We were also delighted to receive the chocolate which was sent when we had a couple of minor issues.

  Thankyou so much for taking the time to leave us feedback. We are very glad that you enjoyed your stay. Thankyou too for reporting the minor issues which have been addressed and for your kind understanding. Hope to welcome you back soon. Property Owner

  Reviewed by Kate4.7★Sep 2023

• "A fundamentally ok property, but with a multitude of maintenance issues."

  We experienced many issues during our stay; despite being reported early to Sykes, nothing was fixed while we were there and we had to spend a good deal of time corresponding to get any recompense. The advertised king-size main bed was not. This seriously marred our stay and we would not have booked had we known. Thank you for having now corrected the listing. Dead plants and peeling paint outside. Coffee mahine broken, leaking and unusable. Washing machine full of stangant water that stank in the most fetid way when we arrived. Kitchen kettle crusty with scale and had rust - replacement needed. No wardrobes anywhere… and a broken leaning over hanging rail in main bedroom. Someone else’s trousers left for us in main bathroom. Numerous lights not working, including above main bathroom mirror. Very sketchy wifi. Garden noise (which is made clear in listing) is worse than expected makes sitting out on the bird-poo encrusted chairs untenable. On a positive side: Guest welcome pack was nice and much appreciated. Loads of loo rolls provided. Beds had good comfy mattresses. General cleanliness inside was good. We had a sense the owners might live far away and not know about maintenance issues that had built up and not been fixed. But, for the money we paid, the volume of issues really were quite unforgivable.

  Thankyou for your valued feedback. In response, we would like to point out that you enjoyed the facilities for 3 days before reporting any issue to Sykes. We were only informed on day 5. There is a 24 hour number you can call so that we could have promptly been advised if any issues and had the opportunity to put these right for you. When once you finally reported you were offered a re clean/visit but you declined as did not want to be disturbed. Would like to point out that housekeeping reported that on your departure the house was left in an unacceptable and untidy state. We are surprised by the points raised as they are unaligned with all recent feedback, but we have raised all your points to housekeeping and maintenance. Kettle has been replaced immediately as there was some scale. Spare lightbulbs are provided for guests in case of any issue whilst there but if you had called the maintenance company could have popped by. The washing machine is less than one year old and working fine. Wi-Fi is the top sky package available as well as sky movies and never had any complaints before about signal. Outside area is regularly visited by maintenance company but when you are in the Norfolk Broads an occasional leaf on a chair (as you sent in picture) is unavoidable. In terms of the description Sykes write this as agents. We are glad that you found the property clean, the beds comfortable and enjoyed the extensive welcome tray. Property Owner

  Reviewed by Michael2.8★Sep 2023

• "The listing and property photographs tell you all you need to know about the facilities but the really impressive thing is how the owners have maintained and equipped the property."

  The kitchen/diner lacks for nothing and is far better equipped than many homes with a full range of glasses, crockery, cutlery and utensils. The living area has plenty of comfortable seating, a selection of books & games and sky tv & broadband. An especially nice touch was the welcome pack of wine, fruit juice and snacks - thanks!

  We are so glad that you enjoyed your holiday. Thank you so much for taking the time to leave feedback and we would love to welcome you back again in the future. Thankyou again. Property Owner

  Reviewed by Gordon4.4★Aug 2023

• "Had an amazing week."

  Perfectly situated with a few mins walk to Tesco, shops & friendly pub. Seems as you booked the weather for us too! A couple of minor points but not enough to mark it down. There’s a retractable washing line which doesn’t work (no tension), a light bulb out in the kitchen and the cleaners don’t “do the outside” - they were just leaving when we arrived. (we’d stayed somewhere previously and it was so bad we couldn’t use the outside seating area.)The rear seating area at No.26 was OK, just needed a wipe down and maybe a sweep. 6 adults would struggle with hanging space but we were 4 + 1 child so managed OK, would certainty recommend and hope to return. Thank you.

  Thankyou very much for taking the time to leave valued feedback. We are glad you had a lovely week and that the weather was kind so you could enjoy the area. Thanks for advising on the minor points too this is appreciated. I have now booked the maintenance man to fit a new washing line and replace bulb. Will also speak with housekeeping about outside cleaning. Thankyou again and hope to welcome you back very soon. Property Owner

  Reviewed by Maxine5.0★Aug 2023

• "We arrived to find a spotlessly clean house A very comfortable and well ..."

  We arrived to find a spotlessly clean house A very comfortable and well equipped house, excellent bathrooms and cloakroom and well equipped kitchen with excellent appliances It was pointed out about the main road behind the property which was quite noisy when windows or garden doors were open The only complaint was from my two 16/18 year old boys who felt the bunk bed arrangement was far to squashed in such a small bedroom (height wise especially) Very handy for Tesco's, and a beautiful quite spot a few minutes walk away by Stalham Staithe We had a lovely holiday, thank you

  Thank you for taking the time to leave feedback. We really value this. So glad you enjoyed your holiday and hope to welcome you again in the future. Property Owner

  Reviewed by Mark4.4★Aug 2023

• "Enjoyed our stay at Burton Mill very much, a very clean and well equipped house and a great position for the beach, Broads, and village centre, perhaps it would be a good idea to replace some of the stained pillows, also the dishwasher rocked because of a broken bracket to the worktop otherwise everything was fine, thank you for a great break,."

  regards Mick

  We are so glad you enjoyed your stay and had everything you needed. Hopefully the weather was kind too. Thank you also for your constructive feedback we really appreciate it. Will contact housekeeping about the pillows and get the dishwasher looked at. Hope to welcome you back soon. Thank you again. Property Owner

  Reviewed by Michael5.0★May 2023

• "Lovely little property close to the North Norfolk coast and to the Broads."

  Lots of pretty little villages around to explore and some great Pubs to visit for a quick lunch or meal. I was aware of some road noise... but it didn't make any difference to the enjoyment of my stay. The property has some nice very comfortable furniture and the Sky Tv and Internet were a big bonus as I was also doing some work while there. Would have to say a very enjoyable stay,

  Thankyou so much for taking the time to leave feedback. We are glad you enjoyed your stay. Property Owner

  Reviewed by Gordon5.0★Nov 2022

• "The property is nice but on the small side for 6 people."

  Storage is limited and it was tricky for the 6 of us to sit comfortably around the table to share a meal. It's in a very noisy spot – we knew it was next to a road but didn't anticipate quite how noisy it would be.

  Thankyou for your feedback we appeciate your comments. The house is situated in a private turning in the norfolk broads but per description does back onto a busy road and some noise can be heard from rear of property. We hope you had a very enjoyable stay. Property Owner

  Reviewed by Tracey3.8★Aug 2022

• "The location of the property was ideal."

  We were looking for somewhere close to the coast so near to the Broads was a bonus. Before we moved in, we parked close by and walked into Stalham eating a light lunch at The Swan. We found that Tesco, Boots, the Health Centre and many shops were close by. The Museum of the Broads was also very close and well worth a visit. We also went on the boat trip which is extra. (Check opening days/times.) Parking at the property was easy on the exclusive drive. Inside the property was clean and well-equipped with plenty of information about local facilities. Unfortunately most of this had not been up-dated since 2019 so couldn't be relied on for opening times/prices. Clearly the kitchen was one cupboard short of the ideal. One was intended for food but with little space beside the china and glasses. We used the small table for cereal boxes, jar of coffee, squash bottle etc. but if six were staying would not be adequate. A small point, but do you have matching china and cutlery at home? Yes, so do we, so it is a shame to find something different in a holiday property. Owners, I expect you started off with everything matching but then some broke and others went missing and replacements were hard to find. Can I suggest you start again? Buy 12 of everything, put 6 in the property and replace from the reserve as and when required. Now for a couple of points of accuracy in the description. The main bedroom was said to have a king-sized bed (i.e. 5ft). The photo shows that, but the bed was in fact a standard double (i.e. 4ft 6in). There is an outside eating area and the photo shows a lovely glass-topped table and chairs standing on bright, multi-coloured slabs. Unfortunately the table and chairs had been replaced with a wooden picnic table and chairs and the slabs had lost most of their colour. The whole area had not been cleaned prior to our arrival and with trees overhead as well as general dust, bird droppings were much in evidence. We decided that we hadn't come on holiday to spend time cleaning, so gave the facility a miss; a pity, as we like dining al fresco when on holiday. A final point to those who might be put off by the possibility of traffic noise from the busy road behind the property. Do not be. We could hardly hear a thing inside with closed windows.

  Thankyou so much for taking the time to give such a thorough review, we really value such constructive feedback. We are glad that you found the location good for exploring the broads and that the property was clean and well equipped. In terms of kitchen storage we have also provided a storage trolley for dry goods in addition to cupboard space. In terms of the crockery we do inevitably get the occasional breakage and this is why we always replace with fresh white replacements. Having double checked the master bedroom it is indeed a kingsize per photos. We have now also updated the leaflets for attractions to the most recent versions. During the recent storms the glass garden table was unfortunately damaged and so we have replaced with a brand new oak table and chairs. We have asked Sykes to update this photo. Patio cleaning is carried out on a regular basis as part of general maintenance. Once again thankyou so much for visiting and we would love to welcome you back at sometime in the future. Property Owner

  Reviewed by Edward4.1★Jun 2022

• "A well equipped and comfortable property."

  A welcome tray provided. Central for Stalham with pubs and a Tesco’s within walking distance. Stalham is within easy reach of the coast, the Broads, Norwich and other inland attractions. We had two cars which we parked by the side of the property, backing in was preferable and could take a bit of manoevering. The main road at the back was noisy if you left the windows open but the double glazing shut it out normally. Overall a very enjoyable stay.

  Thankyou for your feedback we are very grateful that you took the time to comment. We are so glad that you enjoyed your stay. Property Owner

  Reviewed by Roger5.0★May 2022

• "Great stay, thanks."

  Lovely place and very well appointed.

  Thankyou so much for your feedback we really appreciate you taking the time to comment. Glad you enjoyed your stay. Property Owner

  Reviewed by Marcus5.0★Apr 2022

• "Very good facilities."

  Lots of books and games which helped keep a 4yo entertained. Excellent position to enjoy the Broads. Minor issue is back bedrooms overlook busy road & traffic noise. Otherwise recommend wholeheartedly.

  Thankyou so much for your feedback it is much appreciated. We are glad you enjoyed your stay and the books and games went down well too. Thankyou again. Property Owner

  Reviewed by Chris4.1★Mar 2022

• "The property is comfortable and spacious."

  The location is ideal for exploring the Norfolk broads and the the Norfolk coast. Stalham is a pleasant town with plenty of shops including a Tesco supermarket. We had a great holiday and recommend this property.

  Thankyou so much for taking the time to comment on your stay. We are really glad you liked the house and had a great holiday. Property Owner

  Reviewed by Alan4.7★Mar 2022

• "A beautiful well appointed and well equipped cottage."

  We had a wonderful week thanks to the cottage owners and Sykes. We will be booking again as soon as we can

  Reviewed by Claire4.7★Oct 2021

• "Very good location for exploring."

  The only thing needs a little bit better in cleaning, like dusting, and making sure everything is cleaned, we found downstairs toilet not cleaned behind seat and the sink not cleaned, but that was all. Very enjoyable place to stay and would recommend it.

  Reviewed by Marion4.7★Sep 2021

• "26 Burtons Mill This is an excellently appointed house, which was spotlessly clean with bottles of wine, tea, coffee and chocolates awaiting our arrival."

  The bright kitchen area is well-equipped with modern appliances and sleek fittings. The lounge is comfortably furnished with settees and chairs. Homely and very comfortable, The three bedrooms are delightful, as are the bathrooms, which offer a choice of bath or shower.

  Reviewed by D5.0★Sep 2021

• "The house was basically grubby."

  There was: a filthy kitchen floor with a filthy mop left to clean it, many chips in the floor tiles; dirty oven, shelves and grill pan; dirty towel rails (splashed); ill-fitting toilet seats (loose) and one that was the wrong size so that you were sitting on the porcelain; dusty skirtings; grubby settee with lots of fluff and dust at the back of the cushions. There was also one piece of furniture in the living room with missing handles, no clothes hanging space AT ALL in the main bedroom, and holes of long standing in the quilt cover of the main bedroom. Although the kitchen cupboards were stuffed full of bits of equipment, there was no larder cupboard to store cereal boxes, tins and jars. The fridge had a thick layer of frost at the back of the cabinet, though the fridge itself appeared to have been cleaned. On the bright side, the beds were clean and comfortable and the TV was a good one. The gifts of wine and biscuits etc were appreciated, but they were no substitute for a clean house. We have stayed in Sykes Holiday Cottages before without issue and we have another booked for later this year, but you are on notice. N.B. the shower in the en-suite didn't drain properly, indicating a partial blockage, which the owners would not have known about, unless the fault had been reported, but it needs attending to. The general consensus was that this property needed a good clean from top to bottom, some general maintenance and then needed to be kept on top of.

  Thank you for your feedback. It is always good to receive constructive feedback in order to improve our property even further. We are disappointed to hear that you were not happy with some aspects of your stay but in future it would be useful to report anything you are unhappy with so that we can at least have the opportunity to put things right for you. With regards to the cleaning, we always have thorough cleaning between bookings including oven and fridge to give a thorough clean. The kitchen floor as you can see from the web page is marble effect and is not unclean. In terms of the toilet seats, these have recently been replaced so we are surprised this was an issue. In the bedrooms we have provided lots of drawer space and hanging rails / hangers to preserve a light and airy feel. The kitchen as you mentioned is extremely well equipped and we have provided additional kitchen storage trolley and baskets in cupboard for storage of dry goods. We are glad that you found the fridge very clean. We are also pleased that you enjoyed the gifts on the welcome tray and TV (inc Sky and BT sports) and that you found the beds and linen/towels clean and comfortable. We hope you had a very enjoyable week away and enjoyed the great location. Many thanks Debbie Property Owner

  Reviewed by Nigel2.2★Aug 2021

• "We had an issue with a broken toilet seat, reported it and was fixed within 24 hours, excellent service."

  Reviewed by David3.8★Jun 2021

• "The noise from the traffic could be heard inside and outside of the property."

  This was particularly annoying at night. There were no wardrobes in the property. We hoped there would be a CD player in the property. In your descriptions it would have been useful to know what was provided so we didn't take hair dryers, iron etc. The outside area should have been swept and cleaned of bird dirt. Generally a light, clean property in a very convenient area.

  Thank you so much for your feed back. We will certainly take this on board. It is always good to get feedback and to improve our property even further. With regards to the wardrobes we have not installed wardrobes to preserve a light and airy feel but instead have provided lost of drawer space and hanging rails and hangers in the bedroom. We will add on hairdryer etc to our description as agreed as this is very useful. Thank you for visiting Burton's Mill and hope to welcome you back soon. Property Owner

  Reviewed by Rebecca3.8★Jun 2021

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