Potter's Retreat

25 Customer Reviews

• "Lovely bungalow in a quiet area ."

  Only one improvement that could be made is a new mattress on one of the single beds. From reading past reviews we know that the wooden beds were placed with new divans, but the bed my daughter slept on the mattress was uncomfortable.

  We are glad you enjoyed your stay. The matresses on both single beds are new.How comfortable anyone finds a mattress is a very personal matter and we are sorry your daughter found it uncomfortable. Property Owner

  Reviewed by Tessa4.4★Oct 2024

• "A few hours after arriving the boiler cut out leaving us with no heating or hot water."

  We contacted Sykes who informed the property manager and we were contacted by him. The manager told us that an engineer was on his way but we waited for over 3 hours for him to arrive. The engineer told us that the boiler was not properly installed since the condensate was not being pumped out and when the box filled the boiler cut out. Our plans for the first day of the holidays were ruined. We came to Norfolk to enjoy the fresh air and not spend hours sitting in the cottage. The heating kept cutting out approximately every 18 hours and we had to empty the condensate box to keep it running. After the engineer came we let the property manager know that the heating would cut out again. Like previous visitors, we had problems with the bathroom sink not draining. The property has a gas fire, which would have been useful when the heating wasn't working, but we couldn't find an instructions or controls. The instructions said that there was a grey bin in the garage for non recyclable rubbish. We couldn't find it so had to put it in the blue bin. I am sorry to write such a negative review but the issues did spoil our holiday. It is a shame because the overall appearance of the cottage is good. It also has a well tended garden. Hopefully the issues with the heating and drainage will be resolved soon.

  We are aorry about the issue with the boiler, which incidently was new in May 2024. The problem was extremely obscure and unexpected considering the age of the boiler but it has now been resolved. The bathroom basin has now had a complete new waste fitted as previous guests have damaged / broken the previous pop-up wastes numerous times over the past year. The bins are very obviously placed at the front of the property and clearly labelled as to what they should be used for, we don't quite understand where the reference to a grey recycling bin was to be found. Property Owner

  Reviewed by Charles3.1★Oct 2024

• "On arriving at the property we had great difficulty in removing the front door key and had to ring the owner who told us we had to push the key in the lock to remove, this was very difficult."

  The heating and hot water was also not working which was annoying after a long journey, we could not contact the owner but luckily my son in law helped. It worked until the last day when it failed again, a plumber was sent who said the boiler had been incorrectly fitted, hopefully this has been rectified for future guests. The gas fire shown in photos was also disconnected. The property was very clean and well appointed with spare bedding, a good selection of crockery, utensils and electrical equipment. Tea, coffee, pint of milk, sat and pepper and a pack of biscuits were provided. It also had a well appointed garden with furniture. However the reception for the TV was spasmodic.

  Reviewed by Derek3.4★Oct 2024

• "Potters Retreat is a in a very quiet location, we really liked our stay there The weather was a bit chilly and wet so we couldn’t enjoy the garden but there was plenty of space inside to enjoy, the tv was a bit tricky to work out but we got there eventually."

  It’s a very well equipped bungalow . We only had one complaint I had to plunge the sink in the bathroom and kitchen , maybe this is something cleaners should check between tenants. But on the whole a great base for the week

  Thank you for your feedback and we are glad you enjoyed your stay. We have done our best to make it "home from home" for all our guests. We are sorry you had issues with the sinks, this is not something we have had problems with previously and the cleaners do usually check that the sinks are free draining. We have advised them of your issues. Unfortunately, the TV signal in the area is very poor even though a new booster was fitted earlier in the year. This is more noticeable during times of cloudy and wet weather. Property Owner

  Reviewed by Nick4.1★Sep 2024

• "Property in good location and pleased that we were able to use the garage to store our bikes."

  A very negative feedback from us was the dog hairs embedded in the carpets. The vacuum cleaner would only clean the hairs on the surface. When walking on the carpets big chuncks of hair would appear and no amount of cleaning would get rid of them. They appeared daily. It was not pleasant. Sorry to give such a negative feedback as the rest of the property was good.

  Reviewed by Sue2.8★Aug 2024

• "Everything about the property was spot on."

  In a very nice,quiet location with a lovely private garden.Would definitely recommend.Thanks.

  Thank you for your feedback and we are very pled you enjoyed your stay. Property Owner

  Reviewed by David5.0★Aug 2024

• "We had a lovely stay at Potter's Retreat."

  Cottage was clean and spacious with some handy extras. The garden was perfect and secure for our dogs and with the comfortable furniture we enjoyed being out there too.The air fryer was a bonus as we use one for cooking most days at home so it made evening meals easy. The powerful fan was much appreciated for our dogs and us as we had some really hot weather during our stay. There was lots of storage room for our luggage and the main bedroom was spacious compared to other properties we have stayed in. Loved the sensored night light in the hallway and the filtered water. We thoroughly enjoyed our stay at Potter's Retreat and love the quiet area. We hope to return again in the future. Thank you.

  Thank you for your review and positive comments. We are very glad you had such a lovely stay and would love to have you stay again in the future. Property Owner

  Reviewed by Louise5.0★Aug 2024

• "We had a lovely restful holiday, staying at Potter's Retreat!"

  Everything you need for a comfortable stay. Very comfortable seating in the conservatory to sit and read on a wet day! Lovely garden and seating. Close to places to visit and enjoy. Good for people who have some mobility issues. One step up to the front door. The single beds were rather low, for people with joint issues. Double bed very comfy!! Just one thing might help in the kitchen, a round pizza tin or 2 would be helpful. The pizza hung over the rectangle cooking tins! Thank you for a lovely place to rest and recharge!! Linda & David Hall

  Thank you for your lovely comments, we are glad you enjoyed your stay. Within the last couple of weeks we have replaced the original single bed frames with single divan bases which are much higher as we had decided the original ones were too low. Property Owner

  Reviewed by Linda5.0★Jul 2024

• "Thank you for a very pleasant stay once again."

  Thank you for returning and we would love to see you again. Property Owner

  Reviewed by Douglas5.0★Jun 2024

• "We chose to stay at this bungalow as we thought it would be an excellent place to take my elderly Mum for a holiday."

  We were extremely pleased with the level of comfort from sofas to chairs to beds. We did have to place one mattress on top of the other for Mum as the single beds are very low, so that worked out well for her. The King sized bed was extremely comfortable and we slept well. Our 2 small dogs enjoyed the garden as did we, and the comfortable conservatory was lovely for a morning cuppa and a read of my book. I was able to do some washing, used the dishwasher daily and the air fryer was just like home from home. I would have liked to have found a potato masher, but not the end of the world. Many thanks to the owner, we enjoyed your property very much .

  Many thanks for your appreciation of our property. Our aim has always been to make it a home from home for our guests (and ourselves when we stay). We are looking at changing the two single beds which were originally aimed at younger guests which haven't materialised. Property Owner

  Reviewed by Joanne5.0★Jun 2024

• "Very nice property, loads of essential,just in case you forget something, even an air fryer, which we didn’t need."

  The only down thing it could have done with a sieve in the kitchen. Soft mattress which we are not used to, a bit firmer would have been better, but we soon got used to it.

  Reviewed by Roy5.0★Jun 2024

• "Would highly recommend this holiday accommodation has everything you possible ..."

  Would highly recommend this holiday accommodation has everything you possible want and also a air fryer which is amazing

  Reviewed by Shirley5.0★May 2024

• "Lovely property and location just didn't get on with memory foam mattress far to soft and seemed to sink into it, which made turning over difficult, and sweaty, was going to try single beds but just to low , lovely bungalow and conservatory spent a lot of time in there."

  well stocked kitchen and even dog bowls and poop bags,

  Reviewed by Dora4.7★May 2024

• "We had a lovely weeks holiday with our two small dogs."

  I was amazed that the cottage was so well equipped we needn't have brought so much stuff with us had we known. There were even dog bowls and poo bags. The kitchen is very well equipped lots of cooking utensils even an air fryer. The garden is totally enclosed which is ideal if you have pets or small children. I would recommend this property 100%

  Thank you for your great comments. We are glad you enjoyed your stay and found everything to your liking. Property Owner

  Reviewed by Carol5.0★Apr 2024

• "Perfectly stocked kitchen apart from a grater Pen and paper would be great and new table mats as the ones provided are a bit warped."

  Fab bungalow and garden.

  Reviewed by Mrs Pat5.0★Mar 2024

• "Had a lovely long weekend here."

  I'm just disappointed I had to come home so quickly. Had everything thing I needed in a lovely village .I'm already looking at dates for next year . My dogs loved it aswell. Thank you .

  Reviewed by Nancy5.0★Nov 2023

• "Despite having to return early we found the accomadation very comfortable clean and tidy an ideal location for touring the north west of Norfolk."

  Reviewed by Alan5.0★Oct 2023

• "We had a lovely stay lots to do in the area."

  Accommodation was very clean and comfortable. My only issue was that 3 young guys came on the Monday to do the garden they opened the back gate and our dogs were in the garden. We hadn't been notified they would be coming. Also we put the bin out on Thursday as stated in the welcome book but it didn't get emptied. Apart from this which are minor things everything else was great.

  Thank you for your feedback and we are glad you enjoyed your stay. I apologise for the gardeners, they are a recent engagement and this was their visit. I have now asked the gardeners to ensure they knock and make themselve known to guests. I have asked the property manager to check the bin collection schedule with the council as it does change at certain times of the year. Property Owner

  Reviewed by Tania4.7★Oct 2023

• "It is a lovely bungalow but is missing a few things= NO FAN/shower mat/grab rail in shower/No hairdryer."

  Reviewed by Jean4.1★Sep 2023

• "We were very pleased with the accommodation, it was all very comfortable and everything had been thought of."

  Our only slight issue was that the temperature on the shower seemed to be very temperamental. Otherwise myself , Shirin and the dogs Buster and Shirley enjoyed our stay very much

  Reviewed by Niall4.7★Aug 2023

• "Nice bungalow - all the facilities we needed."

  Blessed with good weather we spent our time at the bungalow predominantly in the conservatory and sitting outside which was great. Fully enclosed garden was good for our labrador. Couldn't get wifi but we were warned reception was not good. Would recommend to others.

  Reviewed by Graham5.0★Aug 2023

• "The worse holiday ever ."

  Garden full of weeds and pots with dread plants .wasn’t that clean inside .the cushions on the sofa was filthy .complained to customer service and got nowhere .they should go and inspect the properties .we came home after two days as nan next door was drilling and sawing until 9.39 pm both nights .what a waste of money my .

  Thank you for your feedback, we would very much liked to have had to opportunity to discuss this with you and resolve any issues that have been raised but we were not made aware of any during your stay. As you can see from previous reviews guests at Elizabeth Drive have enjoyed their stay at the property and found it most peaceful and relaxing. Property Owner

  Reviewed by Jenny1.9★Jul 2023

• "A very nice property which has a lot of quality Items in the bungalow which help to support your enjoyable holiday."

  Reviewed by David4.7★Jul 2023

• "When we first saw the House, we were happy."

  But on closer inspection there were a few anomalies. The furniture was nice and comfy, but the cleaning was poor and things inside seemed cheap and without care. The garden was particularly awful and had not had any care given to it, in fact we felt so bad, we even got the hose out and watered the plants which some were already dead or dying. Even the lawn was in need of maintenance. The first thing we noticed inside the house was a dirty Oven Glove which my wife washed immediately, then discovered the oven was dirty with burnt on grease. Everything else had a cheap feel to it, the cutlery didn't match. There was no "Welcome Pack" or message and no visitors book, I think we know why! The TV was awful and programs very sketchy, allowing that it was "Free View! We did get Netflix to work eventually, but £30 or £40 to an aerial company would be a good investment. I personally do not like Memory Foam beds, especially in the temperatures we had during our stay, but the very cheap and extremely low beds in the second bedroom were as stated OK for a 'very' small child perhaps but not for adults. Overall I would have to say, "Don't judge a book by it's cover".

  Reviewed by Tomas2.8★Jun 2023

• "Lovely property in a very quiet area."

  All you need for a week away.

  Reviewed by John5.0★May 2023

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