Maples

34 Customer Reviews

• "Better e plantation re the recycling bin and other bin day and times The ..."

  Better e plantation re the recycling bin and other bin day and times The kitchen cupboard door was off 1 hinge we had quick reply from owner we said we could manage and another handle loose Check working radiators in 2 bedrooms again manager replied very quickly The communication was excellent

  Reviewed by Michelle4.4★Oct 2024

• "Lovely big accommodation and we really enjoyed our stay."

  Close to amenities and the beach. The house was comfortable but could do with a bit of decorating. Some maintenance was required here and there. It did not spoil our enjoyment and we had a great holiday in Hunstanton.

  Thanks for your feedback. We do refresh the property every year in the winter season, but unfortunately it is a hard working house, so we do get the odd mark here and there on the walls. Great to hear you enjoyed your stay and had a lovely time - Hunstanton really is a hidden gem! Regards, Chris and Victoria Property Owner

  Reviewed by Carolyn3.8★Sep 2024

• "We found it generally very clean."

  Just a few bits of debris left in some bedrooms. This is the second time I have booked the house. Each time for a different group. We had 5 children and a baby this time with mixed ages up to 10years old. They all absolutely loved the space and the games room. Also Maples is in an excellent position for beaches and town. We actually didn't leave the area as there was so much to do and the weather was very kind. It was great for the two dogs as well.

  Thanks for returning to Maples! I'm so glad you all had a great time. I will let the cleaning crew know to keep a closer eye on the bedrooms. We hope to see you again for a third visit. Regards, Chris and Victoria. Property Owner

  Reviewed by Brenda4.1★Aug 2024

• "The kettle and dishwasher could do with replacing."

  There are quite a few uneven floor tiles in the kitchen. A tumble dryer would be an asset, especially as there were only 4 pegs for the washing line! We were a family of 9 plus dogs. Maples gets a rating of 8/10 from us.

  Thanks for the feedback. We have replaced the dishwasher and kettle, thanks for letting us know. The floor tiles have been a bit of an issue and although we have tried to resolve it with the installer, we will have to replace them in the coming months. I hope they didn't cause you an issue. We plan to put a dehumidifier in the utility room rather than a tumble dryer (just to eco reasons) but will also make sure we stock up on the pegs, heaven knows where they all go! Best regards, Chris and Victoria. Property Owner

  Reviewed by Julie3.4★Jul 2024

• "Lovely house, great rooms with good amenities for everyone."

  It needs a really good dust and a better bannister up to the loft floor but otherwise brilliant. The sofa in the living room on the left as you go through the front door is so low it’s awful for older people or anyone with a back complaint.

  Thank you for your feedback. The cleaning team have been made aware of the dusting issue - so should now be resolved. I will look into adding longer legs to the sofa, but we are loath to change it as it is so comfy for lounging. The second lounge does have higher sofas, and a few high-back chairs so I hope you were comfortable in there. Best regards, Chris and Victoria Property Owner

  Reviewed by Maili4.1★Jun 2024

• "Upstairs single bedroom door could not be opened from inside."

  Lovely house could do with some minor TLC

  Thanks for letting us know, we had the lock changed, so all good now. Hope you enjoyed your stay. Regards, Chris and Victoria Property Owner

  Reviewed by Peter4.1★May 2024

• "Perfect for a large family or friends group to enjoy relaxing together."

  The large kitchen with very long refractory table helps the group eat,play,discuss and drink together. Convenient for beach walks and the main town attractions.

  Thank you for your feedback - we hope you made lots of memories. Victoria and Chris Property Owner

  Reviewed by John4.7★Apr 2024

• "Great house and great location."

  Very well equipped with everything for 12 guests. We will definitely be back. Not for publishing - but for the owner - it does need a good clean - there are loads of cobwebs everywhere. The bottom bedroom wall shelves were very very dusty.

  Thanks for the feedback. We have changed the cleaning team since your feedback and things are looking much nicer! Hope to see you again soon. Regards, Chris and Victoria Property Owner

  Reviewed by Anita3.8★Feb 2024

• "A fabulous house."

  Thanks so much for your lovely comment. We hope to see you back at Maples. Victoria and Chris Property Owner

  Reviewed by Elizabeth5.0★Nov 2023

• "Absolutely loved the break, thankyou."

  However just a few issues, The dishwasher failed to work it showed E15 as problem. Showers running warm and cold, and very slow output of water. Lamp in Oriental room was broken upon arrival. These didn't spoil our experience but feel you need to know. Thankyou for sharing your house with us. Definately rebook for next year.

  Thanks so much for your feedback. We have ordered a new dishwasher - so that should be sorted now [thanks for letting us know]. Where all of the showers running hot/cold or just one bathroom? I would like to have that looked at but will need to know the room. Thanks for letting us know. Chris and Victoria. Property Owner

  Reviewed by Carol5.0★Nov 2023

• "We were welcomed by a wonderful hamper of goodies and a friendly note, and the accommodation was spacious, clean, quiet and very comfortable, offering great facilities."

  We would definitely stay here again! Thank you.

  Thanks for your feedback and we are glad you had a great stay! Best regards, Chris and Victoria. Property Owner

  Reviewed by Sandra4.7★Oct 2023

• "Situation is ideal and having sufficient bathrooms for everyone is a plus."

  It took us a while to work out the controls of the range and microwave but we managed in the end.

  We love the location too - very close to the beach and the town - best of both worlds. The cooker/microwave can be a bit fiddly to work out - we will update the instructions. Glad you had a great time. Chris and Victoria. Property Owner

  Reviewed by Hazel4.7★Sep 2023

• "Maples is a lovely house."

  Clean and well equipped. There were only 2 tiny issues that we had, the large ensuite bathroom is freezing even with heating on full blast...maybe some sort of heater could be installed? Also this bathroom has no towel rail or hooks, please put a couple of hooks up! And as we were an older group and there was only 1 walk in shower we all had to climb into a bath and there are no safety handles or even a shower mat so 2 of my party felt very unsafe and had to keep using the shower in the master ensuite. Nothing that couldn't be rectified very easily. Bath mats for a start would be very much appreciated. But as I say very small issues. Overall the house was good, clean and the heating system is so easy to use I was very happy not having to read a load of instructions!

  We are so glad you all enjoyed your stay! We will certainly look into the Oriental en-Suite bathroom radiator; there must be an airlock or something. Some handles for the showers is a great idea - we will look into that and get some installed before your next visit. Best regards, Chris and Victoria. Property Owner

  Reviewed by Michele4.1★Sep 2023

• "We had a fantastic Holiday at Maples."

  There was 11 of us four generations age 3-79. Plenty of space for everyone to relax and have quiet time which was much needed with 3 little boys under 5. Our girls liked having the loft bedroom with their own games room. The stairgates were very useful!. It was a very short walk to the beach and into town. We spent lots of family time in the kitchen cooking, eating and playing games the table was perfect for all the family to sit together. My 79 year old Mum said her bed was so comfy she did not want to leave. We would certainly stay again in the future.

  Glad to hear you had a lovely time! This is just what the house was made for! Kind regards, Chris and Victoria Property Owner

  Reviewed by Helen4.4★Aug 2023

• "A wonderfully spacious, really well equipped house."

  Excellent location. Suited all ages really well. Thank you. Lovely furniture. Just some windows wouldn’t open; overflow at side of house no drain and peeling wallpaper in one bathroom.

  Thanks for the feedback. We had a few issues with the window mechanisms failing, so have had those looked at (the sea air seems to play havoc with the metal in the windows). It was great you mentioned the overflow as the cleaning team missed that! The plumber soon sorted it. We will be refreshing the bathroom, so all wallpaper will be replaced. Glad you had a wonderful time, it is great to hear the stories of multiple generational holidays in the house. Kind regards, Chris and Victoria Property Owner

  Reviewed by Dee Dee4.7★Aug 2023

• "We have just had the best holiday at Maples."

  Three generations family gathering. So much space for getting together in groups of various sizes or altogether as we wanted to. The house is so well equipped with the bedroom sizes and showering facilities, the safe garden and outside furniture for barbecue and eating. The kitchen is enormous and fully equipped. Everything has been considered from stairgates to a dedicated games room plus unfailing wifi. Hunstanton speaks for itself and is easily within walking distance. Nearer to the house we found two children's play areas that were easily accessible for them on foot for those times to let off steam nearby. The corner shop at the end of the road is a godsend for extra bits, though we arranged a Tesco delivery for the evening of our arrival without any problem. Parking nearby in the street for the cars that didn't fit in front of the house (we had 4) was never a problem. Owners are accessible and caring.

  Thank you for your lovely feedback, and we are glad you had a great time. I'm also glad you enjoyed the new BBQ (we updated it following some poor feedback)! We look forward to seeing you again! Chris and Victoria Property Owner

  Reviewed by Catherine5.0★Aug 2023

• "I suppose it depends what you want, as a family, from a holiday."

  If you don't do much cooking, and enjoy watching TV with 'surround sound' in each room, then this is the place for you. Our family dynamic however is different: in the evenings we like to cook good locally sourced produce, and sit, chatting and eating 'en famille' in the kitchen. Unfortunately the house does not lend itself to this; the facilities didn't work properly (oven/BBQ) and the undimmable overhead lighting in the kitchen was on a par with a second World War "interrogation" room. On a plus side the bathrooms were clean, the beds clean but some not very comfortable - downside - leaking taps and pipes, and the garden area and most of the house in desperate need of some TLC. Books and games for the children were appreciated. Decent beaches not quite as easily accessible as the description implies.

  Hi Teresa, I'm sorry that Maples didn't suit your holiday; we really try hard to ensure everyone enjoys their stay. We have replaced the BBQ as you were right, it was not good enough. We have had an engineer out to fix the SMEG Range, but they couldn't find an issue. We will keep an eye on it incase of an intermittent issue. Unfortunately the kitchen lights are not dimmable; however we have added a couple of lamps to allow for a less bright lighting option. All the best and thanks for the feedback. Chris and Victoria Property Owner

  Reviewed by Teresa2.5★Jul 2023

• "Overall great property in a good location."

  Everything is provided which is great but needs alot of tlc. Scuff marks on walls. Grouting in bathrooms etc. really loose patio slabs which where you step down.

  Hi Michael, Thanks for your feedback. We try extremely hard to keep the property to a high standard and refresh the decoration every year; unfortunately a 12 person house does occasionally get scuffs and chips on the paintwork, which we will have looked at during the next refresh. The slabs in the back have been repaired, as you were right, they had come loose. Thanks for the feedback. Chris and Victoria Property Owner

  Reviewed by Michael2.8★Jul 2023

• "Fabulous location and great space for a large group-lots of bathrooms and lounges!"

  Beds in double rooms on 1st floor need new mattresses. They were very creaky and uncomfortable. Well equipped kitchen but not clearly organised. Dishwasher needed salt and rinse agent. Loved the kitchen table- very spacious and a perfect place to gather. Smell of damp in front lounge on right as you enter. We put the dehumidifier in there which did help but this may need looking at. Would recommend the house to friends and family. Thank you!

  Hi Malcolm, Thank you for taking the time to provide some feedback. We will certainly take a look at the mattresses, and also providing some labels for the kitchen cupboards! We provide all in one dishwasher tablets that contain salt and rinse agent, hence the lack of both in the dishwasher; I think the problem may have been that the dishwasher heating element had failed; and has since been replaced. I'm so sorry if that caused an issue for you. We have had a damp issue in on of the front lounges historically; and we were assured it was resolved by improving the guttering, however we will take another look at it. Thanks again. Chris and Victoria Property Owner

  Reviewed by Malcolm4.1★Jun 2023

• "It looks like a poor DIY job with uneven and loose floors, ill-fitting doors, windows that don't open and features that don't work."

  Of particular note are the toilet that overflows on every flush with the water running into the boiler and the tripping hazards at changes of floor covering. The whole property is furnished with economy standard and uncomfortable seating and beds. The standard of the kitchen equipment was poor. The kitchen table cannot be levelled on the uneven floor, which is a danger. Both staircases breach building regulations, which is patently a danger. The soil pipe crossing the back door has a leak. The paving in the back yard, once we had cleaned the excessive bird mess, has too many tripping hazards and loose slabs. The barbeque, being so dirty and rusty, was unusable. The matress did not fit the cot provided. We were a party of four genearations. The part of the family with young children left after three days and other adults left early having become frustrated by the condition of the property.

  Reviewed by Susan2.8★Jun 2023

• "We had a wonderful time at Maples, it was perfect for our large family gathering which included 5 children ranging in age from 8 to 14 years."

  The house is clean, comfortable and very well equipped with lots of space to accomodate everyone. It is in a very good location - just a quick 5 minute walk from the sea front and town of Hunstanton which has plentiful activities for all ages. The owners of they property were really helpful and the basket of goodies for our arrival was a lovely touch and very welcome. The only negative I could think of was the bathroom window in oriental bedroom didnt open and the bed made a bit of a noise when you turned over. However, these were very minor things and in no way detracted from our enjoyment of the property. It is the first time any of us had been Haunstanton and we all impressed with both the place and the house. Would definately recommend to others.

  Thank you for your lovely comments we are so glad that you enjoyed staying at Maples and hopefully made lots of happy memories. We will certainly check out the window and bed, Come back anytime. Victoria and Chris Property Owner

  Reviewed by Deborah4.4★Jun 2023

• "Thank you for helping us make such wonderful memories!"

  We are a group of Mums with all our kids ages ranging from 7 - 10 and every year we have a ‘Big House’ trip where we all hang out together, enjoy sharing big communal meals and we always go places with lots of local beaches to blow away the cobwebs and for the kids to enjoy the outdoors. This year did not disappoint!!! In fact we all agree it was the best yet!!! With the 2 lounges, the games room & the big kitchen table we were able to all be together and also have space to spread when we needed it! With that many children we need space! We especially liked that all the rooms had their own shower facilities, that we could access the back in our soggy and dirty beach stuff and use the utility room to get everything washed without sand ending up in our rooms, and that the house was really warm and cosy. After a day at the beach we made use of board games, quiet spaces to read, movies on in different rooms, and the pool table was a great hit! Kitchen facilities were great, especially the giant pots, dishwasher, and the all important coffee machine! Mum heaven! The locality was amazing. Walking into town was easy, and the beach at Old Hunstanton was gorgeous with many other classic Norfolk spots nearby such as Holkham, Wells-next-the-Sea, and Sandringham (which has an awesome play area and you only pay for parking!). Unfortunately we didn’t realise you need to book the oasis pool that has slides etc for fun, but instead we found a private hire pool which was reasonably priced and worth the value as we had it all to ourselves! We will definitely be back!!! Thanks

  Reviewed by Rhona5.0★Feb 2023

• "Comfort:- Bed in Field was very creaky and everytime you turned over it woke you up!"

  No complaints about any other bed, I was in Oriental and loved it

  Hi, We are so sorry about the creaky bed! We will look to get that changed as soon as we can. We hope the rest of your visit was great. Best Regards, Chris and Victoria Property Owner

  Reviewed by Heather4.4★Feb 2023

• "Your house is wonderful."

  Starting with the great location just a short walk away from the beach, town and pubs, but quiet and with a comfortable interior. The huge kitchen table is great focus for games/meals etc and the kitchen is fully equipped. Every room is spacious and well designed, I had a much better night’s sleep than in my own bed! The games room is a huge bonus and with 10 adults, 2 babies and 2 dogs we have had the most fabulous family weekend without feeling squashed top of each other. Lovely to arrive to a hamper basket of goodies and communication has been speedy and very friendly. I really cannot recommend this house enough. Thank you so much, we have incredible memories that we will treasure.

  Thank you so much for the lovely comments we are very pleased to hear you had a great time and made some great memories to treasure. Come back anytime Victoria and Chris Property Owner

  Reviewed by Michaela4.7★Dec 2022

• "11 of us stayed for a weekend to celebrate my husband’s birthday."

  The house was warm comfortable and had everything needed.my only issue was I contacted Sykes via email and phone with the way we wanted the beds made up but this obviously wasn’t forwarded to the property owners. That aside I would recommend this property for a family gathering.

  Thank you so much for your feedback we are sorry the set up wasn't quite right but very glad to hear you had a comfortable and warm house to celebrate your husband's birthday. in We would love to welcome you back anytime. Victoria and Chris Property Owner

  Reviewed by Beverley4.1★Nov 2022

• "The house was nice and spacious, with all the necessary utilities provided."

  The games room was especially a hit with the kids. Great proximity to the beach and other attractions. The host was very helpful and quick to respond to any needs. Would definitely recommend and will go back again next summer.

  Thanks for the lovely comments we are glad you had a super time and we would love to welcome you back next year. Victoria and Chris Property Owner

  Reviewed by Rahmin4.4★Sep 2022

• "Large well appointed property, very noisy plumbing and beds!"

  Some bits getting a bit dated but maintenance was prompt.Good welcome pack and lots of helpful notes and items. Great position.Easy on street parking.

  Thank you for taking the time to leave a review and we appreciate all feedback. We are glad you enjoyed the goodies and found our notes helpful and hopefully have lots of happy memories from your holiday. Victoria and Chris Property Owner

  Reviewed by Alan3.4★Sep 2022

• "Positives: Plenty of room."

  Parking. Games room was a real hit with the family. Very well equiped kitchen, ice making fridge, speakers. Some nice touches like beach towels and welcome pack. Negatives: Finish of floor tiles, positioning of light switches behind doors. We had a few maintenance issues which took the shine off of the stay. However, the owners worked hard to sort the problems which were all resolved by the end of our week.

  Thank you so much for taking the time to leave feedback we really value the insight and helps us to sort out any problems. We are so glad the family enjoyed the games room and hope you have some happy memories from Maples. Come back anytime. Victoria and Chris Property Owner

  Reviewed by John4.4★Aug 2022

• "Great house."

  Plenty of space. Good facilities.

  Thanks so much for your feedback - Come back anytime! Victoria and Chris Property Owner

  Reviewed by Claire5.0★Aug 2022

• "We loved our stay at Maples."

  The house was fantastic, it had everything we needed and the location was perfect. We were 7 adults, 5 children and 2 dogs and we didn’t get under each other’s feet once as there is so much space in the house. The room for the dogs was great and there were stair gates on each set of stairs (top and bottom) which was perfect for our 2 year old. The welcome hamper was such a lovely touch as was the information pack and when we had a little issue with the shower it was sorted the same day. Chris and Victoria were super quick at getting back to me and really lovely and helpful. Booking through Sykes Cottages was easy and we had all relevant information way before our stay. We’ll definitely be recommending Maples to family and friends and I’m sure we’ll be there again soon.

  We are so glad to hear you enjoyed your holiday! Once again apologies for the shower breakdown and thanks for your flexibility with the plumber to get it fixed. We hope to host you again soon. Chris and Victoria. Property Owner

  Reviewed by Jemima5.0★Jul 2022

• "Maples well it is an absolutely superb property."

  So well equipped and has everything you could possibly need. The kitchen is such a great social space and cooking and eating was a real pleasure. We didn’t really go into either of the comfortable living rooms as there was no need .The phone charging station again just so thought through with every type of charger you could need . All the rooms with the ensuite bathrooms just made it really comfortable for us all. We were greeted with a really nice welcome hamper which was very generous and thoughtful. Just a short walk from the cliffs and the beach again ideal. As a group of friends we only stayed for two nights but we all agreed we would have wished we could have stayed for longer and certainly will be rebooking . the size of the property is just phenomenal an Aladdin’s cave of comfortable rooms - it would be perfect for larger family get togethers . The games room was a real treat , again there’s been a great deal of thought and consideration . We all agreed we had a comfortable nights sleep with no moans about mattresses being too soft or too firm . Can’t praise this property enough and would highly recommend it .

  Thank you Jane, we are very happy to hear that you had a super time and very glad to hear you enjoyed the goodies. Come back and stay longer next time. Chris and Victoria Property Owner

  Reviewed by Jane5.0★Jun 2022

• "Our stay at Maples was brilliant."

  All of our extended family, 9 of us, enjoyed the holiday. The games room was very popular and the proximity of the beach other attractions was great. The house is comfortable and well equipped. The owners are very helpful.

  Thank you for the review Lorraine, we are so pleased you had a great family get together. Come back anytime. Chris and Victoria Property Owner

  Reviewed by Lorraine5.0★May 2022

• "We have a great stay here for a long weekend with the extended family."

  The house was perfect for us with all the children and felt very spacious. It was so close to the beach and the play area and the shops etc - great location. The house was clean and tidy and the beds very comfortable. The host made good contact beforehand to ensure it was all set up as we wanted. Would definitely come back.

  Thank you Sarah for taking the time to leave feedback and we are very pleased you all had a super time. We would love to have you all back. Chris and Victoria Property Owner

  Reviewed by Sarah5.0★Apr 2022

• "Absolutely fabulous house we were 10 adults, a 4 year old and a baby every facility to suit us all."

  The games room was a great bonus, the reading landing was superb for the 4 year old who claimed it as her space. Barely a 10 minute walk to all facilities.

  Thank you for your lovely comments, we are so glad that you enjoyed your holiday at Maples and we hope to welcome you back in the future. Chris and Victoria Property Owner

  Reviewed by Lesley5.0★Apr 2022

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