Bay Tree Cottage

39 Customer Reviews

• "It was a really lovely cottage with everything you needed ,beautiful bathroom ..."

  It was a really lovely cottage with everything you needed ,beautiful bathroom and a handy toilet downstairs, would definitely recommend it to anyone ,I hope to stay again next year

  Morning Ann, Thank you so much for your very kind review, you are welcome back anytime. All the best Jason and Rosa Property Owner

  Reviewed by Ann5.0★Sep 2024

• "Excellent property, well appointed with everything we needed."

  Plenty of power points, including USB charge points. Great local pubs (Bushell and Strike plus West Norfolk) Excellent chip shop - Heacham fish bar. Only slight criticism, while the place was overall clean, there were some very old cobwebs in some of the corners. Quiet location and parking was not an issue.

  Morning Douglas, I am so clad you enjoyed your stay, this feedback really helps. You are always welcome to Baytree Cottage. I hope you have a great day. Kind Regards Jason and Rosa Property Owner

  Reviewed by Douglas4.7★Sep 2024

• "We had a lovely time at Bay Tree Cottage."

  The secure garden is perfect for relaxing and a very good size for the dogs to play. The bath is lovely and deep, and the bed is very comfortable. We could always get a parking spot but not always outside the house, sometimes a few doors up so not too bad. The Bushel & Strike pub is just across the road which serves excellent home made meals, it is also dog friendly. Hunstanton is only 10 minutes drive away and a lovely place to visit. There's a little pond a few streets away from the cottage with well over 100 ducks that all come running towards you so don't forget your bread. I would definitely recommend Bay Tree Cottage, it's a lovely cottage in a great location.

  Morning Maria, thank you for your positive feedback, it really helps. I hope to welcome you back anytime. All the best Jason and Rosa Property Owner

  Reviewed by Maria4.4★Sep 2024

• "Really enjoyed my week at the cottage."

  So much so I’ve booked again for next year. It has a lovely feel to it and plenty of space, most things I needed were there. The only thing that could have been better was if the lawn had been cut and the flower bed weeded. It’s such a sweet garden.

  Reviewed by Charlotte5.0★Jul 2024

• "Nice cottage, comfortable bed, comfortable sofa."

  Fully enclosed garden for the dog. Well equipped kitchen, but could be improved with a decent sharp knife. The cupboard full of condiments was a nice surprise. The heating controller lost connection to the boiler while we were there, an instruction manual would have been useful, but google helped us in the end. We didn't use the bedroom in the shed, but it looked quite comfortable.

  Reviewed by Sally3.8★Jun 2024

• "A very chummy and cosy terraced cottage with wood burner, blankets and lamps."

  All the crockery, pans and utensils you need plus very helpfully washer and dishwasher tabs, hand soaps, bath and shower gels. Lots to see and do and close to a number of beaches. Enjoyed staying there.

  Reviewed by Sarah4.1★Apr 2024

• "The owner's have put a lot of thought into making this very comfortable."

  There is plenty of crockery and cutlery appropriate to using the dishwasher, throws if its cold, an Air Fryer and plenty of pots and pans. In the drawers there is a first aid kit and spare light bulbs. The bathroom/shower room is to die for! I have stayed in many properties over the years and this is by far the best, making it a home from home. I'd recommend it and will stay again in the future.

  Eileen, thank you so much for this positive feedback, this has made my week!! You are of course welcome back anytime. Property Owner

  Reviewed by Eileen5.0★Feb 2024

• "Lovely cottage."

  Warm and cosy. Good log burner. Kitchen had everything you would need except the dishwasher isn’t working properly. It leaves dirty water in the bottom. We ended up washing everything by hand. Just felt there were some maintenance issues in the cottage. Already mentioned the dishwasher. Over half the coffee mugs were dirty and needed a good soak in some bleach. Table lamp left of the fireplace not working. Night light at the top of the stairs not working and bedside clock in main bedroom not working. The cottage really needs an information folder about how to use the central heating, tv, dishwasher etc and also where to eat in the village, takeaways, pubs etc. This is the first Sykes cottage we have stayed at where there has been no welcome pack. With a bit more TLC this cottage could be a little gem.

  Hi Peter, Thank you for your response, these comments really do help, we have cleared the filter in the dishwasher which caused the blockage and replaced the light and cups, we will have a folder back as it was being updated for the surrounding area, I hope you had a good time. Kind Regards Jason Property Owner

  Reviewed by Peter3.8★Feb 2024

• "House needs attention before anyone else stays."

  Boiler is old and faulty, new boiler needed desperately , wiring. Shower area is dirty, back door has mold and dirt around it. I don’t think this property is in a state for anyone to stay in. I have forwarded photos to you and raised my concerns. Not acceptable for a company to allow this.

  We were disappointed that the boiler was faulty, as soon as you rung Tuesday morning 10am we managed to get someone to fix it by 2:30pm. We actually cancelled the following booking and new boiler will be installed on Monday to make sure this doesn’t happen again. We are so sorry to hear that you weren’t happy with property, wish you’d said something when we spoke so we could action it. We take this seriously & will review cleaning company. Thank you for ur comment’s it helps us to improve. Property Owner

  Reviewed by Christine2.2★Nov 2023

• "The black folder needs updating lots of incorrect information in it!"

  The shower was very temperamental but otherwise all good.( a welcome pack would've been nice, we've always had one before in cottages)

  Reviewed by Lena4.1★Nov 2023

• "The property could have been a little bit cleaner."

  Windows needed cleaning & the blinds were very dusty. There was dust & hair under the sofa , the downstairs wc needed a wipe over. The grass needed cutting. The tins & bottles in the food cupboard needed sorting through as a lot were out of date. Having said that the bed linen & towels were lovely & clean & soft & the cottage was very well equipped.

  Hi Roger, Thank you for the feedback, it really does help to make sure we can do things better, all have been addressed. You are welcome back anytime. Have a great winter. Jason and Rosa Property Owner

  Reviewed by Roger3.8★Oct 2023

• "Cottage was lovely but the garden neglected and grass needed cutting."

  This was reflected by the reviews in the Visitors book but not acted on!

  Hi Jo, thank you so much for your feedback, Im so sorry it was neglected, we’d been fully booked and usually on changeover days, gardening would be done, grass cut etc to avoid disturbing our guests however the gardening was left as they had rain on change over days for several weeks which just accelerated the growth without us realising it. We got in touch with team who’ve been out to tidy it up, plan is to come up with a better solution and we’ll be looking at some further landscaping. Property Owner

  Reviewed by Jo3.1★Sep 2023

• "Perfect! Everything we needed, really comfortable beds, and close to everything."

  The big bath was amazing!

  Reviewed by Eleanor5.0★Aug 2023

• "Lovely cottage."

  Will be booking again for next year. The only thing to note was that the shower sliding door needed attention. I left a note on the table. The cottage was really comfortable and everything we needed was there. Great location too. Thank you!

  Hi Charlotte, thank you for you lovely feedback, we have now fixed the shower door and thank you for letting us know. Have a great day. Kind Regards Jason Property Owner

  Reviewed by Charlotte4.7★Jul 2023

• "The cottage was really nice and well maintained."

  The fascilities were all there. Heacham, is a nice place. The garden needs a little attention. I.e grass needed cutting and the plants needed some care. There was an old hose lying in the small yard also which started to give the garden an unkept feel. The garden would have been a nice space to relax of an evening otherwise. Having said that , we thought the cottage and front garden were well maintained and it was everything you want from a cottage. Very quaint.

  Hi Gary, thank you for your positive feedback, we do like the garden to be a bit wild and the Gardner is booked in for end of July, I hope it wasn’t too bad for you, but this kind of information really helps. All the best and hope to see you again. kind Regards Jason Property Owner

  Reviewed by Gary4.4★Jul 2023

• "Hi .The cottage was lovely except for a few exceptions."

  We.ve stayed in a few of your cottages but Baytree wasn't what we expected.I have sent 2 emails but had no reply. I'm.not sure if the cottage next door is your holiday let ? From the moment we've arrived on the 24th June 2 dogs barking constantly for a week day and night.I was under the impression it was only well behaved dogs allowed.?Our dog was so good but we all had no peace to sit in with garden.We had a cple of rainy days I done a washing but the tumble dryer door wouldn't open.And the garden was in need of a good Gardner.Im only writing this feedback to let you know.We are looking to possibly book with yourselves in September again but will look at any properties a bit more carefully. .

  Hi Linda, sorry to hear about next door and their dog, we do not own that property and can you please confirm what email address you have as we did not receive any emails. With the garden we like it a bit wild and the gardener is booked in for end of July., if you are thinking of coming again, I will make sure the garden is done for you. Once again sorry about the tumbler dryer, we have had it check and all seems fine and working. Thank you for your feedback as it really helps me with Baytree. I hope to see you again. All the best Jason Property Owner

  Reviewed by Lynda3.1★Jun 2023

• "Very nice cosy cottage, which is fully equipped, nice and clean with a nice garden to sit and relax, great location for exploring the local area and the beaches are second to none !"

  Thank you very much for your feedback, so pleased you had lovely time! Hope you have a lovely Easter Weekend. Property Owner

  Reviewed by John5.0★Mar 2023

• "We are both old we had to phone owners to help sort TV out he was so helpful came next day ,we had a lovely time"

  Thank you so much for staying with us and so happy you had a great stay. We are so happy that you ring us to let us know the telly had to be reset and it was a pleasure to come over to get that sorted for you. Happy Easter Property Owner

  Reviewed by Sheila5.0★Mar 2023

• "Wonderful cottage, very comfy for the two of us (and the Tibetan Terrier!"

  ). Perfect location if you love walking - we parked the car outside and didn't move it until we went home a week later. North and South beaches about a 20 minute walk away, and then lovely beach walks to Hunstanton to the north and Snettisham to the south. Bushel and Strike pub is very close with super friendly staff. Cottage was cosy and warm, with a nice enclosed rear garden for the dog. Owners of the Cottage were very friendly and helpful. We'll be back!

  Reviewed by Andrew5.0★Jan 2023

• "Bay Tree Cottage is well situated and incredibly cosy ."

  The cottage is furnished and finished to a good standard .

  Reviewed by Catherine5.0★Nov 2022

• "The only think was the garden light did not seem to work and having a dog it is essential for the dog!"

  Otherwise we loved it

  Reviewed by Peter3.8★Oct 2022

• "Very comfortable and well furbished mid-terrace cottage."

  Lovely area.

  Reviewed by Carey5.0★Oct 2022

• "Great central location to explore area."

  Ideal property for dogs, with enclosed garden. Pretty much had everything needed

  Reviewed by Bev3.4★Oct 2022

• "We knew what to expect on our second visit, so not disappointed."

  Well situated for dog walking, near to Heacham beaches. A very warm house, particularly with the logburner in use

  Reviewed by David4.4★Oct 2022

• "Second visit we really enjoyed our stay It is so well equipped Our dog Maggie loves the garden Thanks"

  Reviewed by Ann5.0★Sep 2022

• "My comments in the visitor book 'Very well-equipped; warm and my dog liked the wild garden' speaks volumes for this property."

  So what about the rest? First impressions were good but on closer inspection the cottage had clearly not been cleaned properly; for example dead wasps on the sink-top, cobwebs and dust on the units and cigarette butts in the ashtray on the outside table. The microwave was rusty and the cooker a little grubby. On the positive side it was the best equipped holiday property I have visited and the heating system was superb. The bedding towels etc. were spotlessly clean. Judging by the quality fittings and utilities, the owner had spent a considerable amount of money on this property but now it looks 'tired'. The paintwork needs refreshing and the carpets replacing, especially the stair carpet. I also recommend that the owner looks at the cleaning contract. This cottage has many advantages but needs some attention. Disappointing.

  Hi Derek, Thank you very much for your feedback, really pleased that you had a good stay. It has been an ongoing project since we bought the place last year so it’s good to hear you enjoyed your stay. Thank you for taking the time to point out some improvements and this has been noted and shared with the cleaning team who will be making sure this is avoided in future. Regarding the painting, we actually started that this year and managed to have the painters update and complete the main areas. Our plan is to get them to complete the last bits this year so I’m sorry about that but thankfully we will be getting that done this year. The carpet on the staircase is part of that plan too as we certainly agree it needs to be replaced. We will get that microwave replaced this coming week too. Hope to welcome you back again. Kind Regards, Jason and Rosa Property Owner

  Reviewed by Derek3.4★Jun 2022

• "The property had all the basics needed for a home from home experience."

  We enjoyed our week there.

  Hello Richard, So pleased you had a good stay at Baytree Cottage Heacham, really hope to see you back again. Thank you very much for your review. Rosa Property Owner

  Reviewed by Richard3.8★May 2022

• "Home from home very comfortable great shower does what it says on the tin"

  Hello Colin, Thank you so much for your review, delighted that you had a good stay! I must agree with you that we love that shower too and that feeling of home away from home is exactly the feeling we wanted our guests to have. Hope you had a lovely time in the area. Best wishes, Rosa and Jason Property Owner

  Reviewed by Colin4.7★Apr 2022

• "The cottage is in a lovely location and was warm and cosy."

  We would highly recommend the property to able bodied customers, however, we found the stairs very steep and difficult to climb and descend. The second bedroom was not very big and I would say that it is truly a single rather than a twin bedded room. If we'd have known then we probably would have chosen a different property. Therefore, we would recommend that additional information to this regard should be included in the description in future. This is not a criticism but more of a suggestion for potential clients who have mobility issues.

  Hello Sue, Thank you so much for your review, I am sorry that you struggled with the stairs. I’m very sure that the agency will make sure that some of that is amended on the description to ensure easier mobility. The second room is far smaller than the main room which is why we have tried to have solid larger single beds and an open clothing frame to make sure that you have space to move. We did actually consider bunk beds and moving it another way but gathered that most people would prefer the beds as they are. We have taken this feedback on board and I know that Sykes have been on site too when they initially took the property on so they will be able to support with any questions regarding the cottage for future guests. Best wishes, Rosa and Jason Property Owner

  Reviewed by Sue3.8★Apr 2022

• "Lovely comfortable cottage, fully equipped in a nice, quiet location but close to amenities."

  The garden is very pleasant, private and secure if you have a dog.

  Thank you so much John, so pleased you had a lovely stay with us! We enjoy it so much as a family and it’s a pleasure to be able to share it with others that have a great experience too. Best wishes, Rosa and Jason Property Owner

  Reviewed by John5.0★Mar 2022

• "We absolutely loved the Cottage and it’s location."

  The only reason I could not give 5 stars was due to an issue completely out of the owners control but nevertheless did impact on our enjoyment. An alarm was sounding continually next door and the owner was away. We had to sleep in a cabin which was very comfortable at the bottom of the garden on the first night due to it disturbing us. We put up with it thereafter. We raised it with the owner of Bay Tree Cottage who was very helpful and sympathetic but unfortunately did not have the neighbours contact details. However they did resolve to obtain these as soon as possible. We would definitely return as the Cottage is a credit to the owners although I may just check that the alarm next door has been fixed before travelling

  Reviewed by Duncan5.0★Mar 2022

• "Thoroughly enjoyed our stay in Baytree Cottage, a warm, cosy and well equipped, comfortably furnished retreat."

  Hello Susan, Thank you so much for your wonderful feedback. We are so happy you enjoyed your stay with us. Best wishes, Rosa and Jason Property Owner

  Reviewed by Susan4.7★Mar 2022

• "We loved our stay at Bay Tree Cottage."

  It had everything we needed and is in a great location for exploring the local area. It's great that you can walk to the beach and local amenities from the doorstep. The owner was very accommodating with our last minute request and was quick to respond to any questions we had.

  Hi Nicola, Thank you so much for your lovely review, we are so happy that you had a wonderful stay. It was our pleasure to be able to accommodate you. Your right, this area is a real gem for exploring some of the popular and busier places especially if you like to escape the crowds in high season with easy access everywhere. Best wishes, Rosa and Jason Property Owner

  Reviewed by Nicola5.0★Feb 2022

• "Has soon as we walked in,we felt at home,it looked so cosey ."

  And clean , everything you needed was there.The garden was all closed in so no problem leaving our dog out to have a good look around.The summer months if not wanting to go out and about,could just relax in the garden,along with a bottle of wine.We have stayed in many cottages but I can honestly say this is one of the nicest ones.Cant wait to go again,thank you to the owners.

  Hello Val, What a gorgeous review, thank you so much for your feedback. So happy you had a lovely stay. The area is so full of surprises and we have tried to make sure that the cottage felt cosy and welcoming with everything our guests would need. You’ll be pleased to know we have made some improvements and one of those includes a dishwasher amongst other things Property Owner

  Reviewed by Valerie5.0★Jan 2022

• "Really lovely cosy cottage."

  We had a lovely long weekend with lots of long dog walks. Would definitely return, thank you very much.

  Hi Vanessa, Thank you for the wonderful review and i hope you have a great 2022 and would welcome you back anytime. Kind Regards Jason& Rosa Property Owner

  Reviewed by Vanessa5.0★Nov 2021

• "The property suffered through having to go down two steps into kitchen and bathroom, not for the infirm!"

  ! Starter pack for woodburner was missing, also hairdryer. Cottage warm and clean. Wooden floors easy to clean after the woofers' walks.

  Hello David, thank you so much for your review, we really appreciate it. We have taken your feedback on board and have made some improvements since your last visit which include the hairdryer, dishwasher and starter pack for Woodburner. Hope you’ve had a good start to 2022 Property Owner

  Reviewed by David4.1★Nov 2021

• "Very cosy great bathroom cannot fault it"

  Hi Colin, Thank you for the positive review and see you in 2022. Kind Regards Jason & Rosa Property Owner

  Reviewed by Colin4.7★Nov 2021

• "A wonderful cottage within easy reach of many amenities, friendly local pub, shopping, vets (if needed) and we had a great stay."

  Kitchen was very well equipped and the downstairs cloakroom was very handy too. Lovely garden and completely enclosed for our two nosey dogs. Cottage was easy to navigate, clean and the street parking was easy. Much easier to park outside your home than London suburbia! We loved the place and would recommend highly. We will most definitely be returning ourselves too.

  Thank you for your feedback and we are pleased to read you enjoyed your stay. We hope to receive you again in the future, the owners! Property Owner

  Reviewed by Joanne4.4★Oct 2021

• "The cottage wasn’t as clean as some I’ve booked through Sykes."

  It looked ok on the surface but the kitchen drawers looked like they hadn’t been given a good clean for some time, the floors under the furniture were dusty and I found some fingernail clippings under the dressing table in the main bedroom! We had some issues with the shower for the first couple of days, it wasn’t hot enough, until we found the button that you need to press to be able to turn the temperature up further. Suggest you mention this in the information sheet in the cottage. We also had some issues with getting the main oven to light and some of the hobs. The contact number in the information sheet is out of date, we phoned it for some help and the lady who answered said she had been trying to get her number removed for some time.

  Thank you for your constructive feedback. We have had our cleaning company investigate the cleanliness issues you raised and it seems there are some scratches on the floor which could appear at a glance like nails. The following notes you have made about equipment in the property have been taken into account, we will produce a new welcome book answering these questions and populate it with helpful information, kind regards, Rosa and Jason Property Owner

  Reviewed by Liz3.4★Oct 2021

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