72

6 Customer Reviews

• "Very nice chalet was expecting towels to be there as described in the advert ..."

  Very nice chalet was expecting towels to be there as described in the advert none when we arrived so had to go and buy some And was a bit dusty and a lot of cobwebs But all in all very nice break would recommend to friends and family

  Reviewed by Mark3.8★Sep 2024

• "Loverly stay great resort clean friendly chalet Very dog friendly within ..."

  Loverly stay great resort clean friendly chalet Very dog friendly within easy reach of the beach shops arcades pub cafe food outlets However just couple of comments no criticism to be taken but Loo brush so we can clean the loo Teapot and cosy Really loved the chalet hopefully will book and return in 2025 This really is the GREAT in GREAT Yarmouth Thank to the owners of 72 beach road

  Thanks for your feedback I will have a teapot, cosy and new loo brush waiting for your return visit Next year Property Owner

  Reviewed by Jon4.1★Aug 2024

• "Excellent chalet for a family holiday."

  Great location short walk from the beach and facilities in town. Lovely holiday park very friendly and well maintained with good play park and club house. No issues during our stay. Plenty of hot water, very clean and had a fan which came in very handy!

  Thank you for your comments We are so glad you enjoyed your stay Property Owner

  Reviewed by Claire5.0★Aug 2024

• "First impressions was good."

  However, cooker not working after switching on the socket. Mould on bathroom ceiling (this could be rectified by using Ronseal anti mould paint, we know this as we have used it ourselves) and mould on the shower curtain(got photo's if needed). The water was only hot at certain times of the day. Cutlery and glasses had to be washed before use. Fridge was leaking because of the drain hole was blocked, which we cleared. The shelves were dirty in the fridge. Welcome pack didn't have clear information in it for emergencies, i.e. hospital, vets etc... Shower heater was temperamental it was either roasting hot or stone cold, no happy medium. Seat outside broke when sat on it. Blind in living room very heavy for a disabled person to put up. No instructions on where to get card charged as there is no Belle Aire shop that we were aware off.

  Hello John, thank you for your feedback. We are sorry that you are not satisfied with the conditions of your stay. Upon inspection the oven and hob were found to be in full working order (photographs can be provided). The fridge is cleaned after every stay and we apologise that the drain hole was missed on this occasion, no leak was reported by the cleaner or previous guests however the fridge is now clean and leak free. Mould is regularly checked by our cleaners and has not been reported previously however upon inspection, very minimal mould was found in the corner of the bathroom and this has been appropriately treated (photographs taken). The shower curtain has also been replaced, again very minimal mould found at the bottom of the curtain - this is to be expected with the nature of the curtain, we regularly replace when needed. The hot water has been checked with previous guests to uncover any issues however none reported. We would recommend that the boiler switch is left on at all times as switching this off would cause a lapse in hot water. Glasses and cutlery are regularly cleaned between visits and we can only apologise that you needed to clean before use. We supply enough electricity to each guest for the duration of their stay, £30 was credited to the account before your arrival (photographs can be provided) and this would usually last approximately ten days. The Venetian blind is of good quality and is indeed heavy to lift fully up, usually this is operated by opening the slats by pulling a very light weight cord. We apologise that this was difficult to manoeuvre. Patio chairs have now been replaced due to weather related damage and we are working on updating the welcome folder however the owners personal numbers are clearly stated in both the welcome pack and a plaque on the wall in which any issues during your stay could have been resolved quickly and efficiently if a phone call were made. Thank you for your stay and your feedback is appreciated. Property Owner

  Reviewed by John2.2★Jul 2024

• "No 72 is beautiful laid out and spotless clean I think it could do with a few ..."

  No 72 is beautiful laid out and spotless clean I think it could do with a few more slaps on entrance to the door and a shame there wasn’t an inclosed area for a dog due to having to keep our dog on a long lead the whole time he was out there but we did feel at home in the chalet

  Reviewed by Christine5.0★Sep 2023

• "Well kept modern chalet located in a great place hemsby near all resorts easy to ..."

  Well kept modern chalet located in a great place hemsby near all resorts easy to find location Parking not always great as limited and could be full up when arriving home Great to arrive and find small supply of tea coffee sugar few cleaning materials In chalet to tie you over Only minor hiccups where to tea pot or tea cosy little bit of confusssion from on line that bedding was supplied but no towels or flannels Great place to take ya doggie pal 100% dog friendly area even shops beach and buses Will differently booking upon again next Year 2024 Thanks Steve Wendy for having great chalet So easy to book up on line

  Reviewed by Jon4.7★Aug 2023

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