Willow

41 Customer Reviews

• "We were really impressed with the spaciousness and comfort of the cottage and indeed the courtyard layout of the cottage complex."

  If there was any slight disappointment it was that the so-called private courtyard was cut off from the main courtyard and wasn't very inviting. We never did use it. Other than that, many thanks.

  Reviewed by Anne4.4★Aug 2024

• "The overall condition of the property was not as up together compared to others we have stayed at, the cobwebs in every room made it look as though cleaning of the property was minimal."

  There were stains and marks on the settee, curtains, walls and light shade, the kitchen smelt stale.

  Reviewed by Linda1.6★Aug 2024

• "A mixed weather week but Willow Cottage absolutely beautiful, spacious and everything we needed to make it home from home."

  A quiet location and so relaxing, we would definitely return to this property again.

  Reviewed by Lynn5.0★Jul 2024

• "This is our 4th visit to Willow, and as always it was immaculately clean, and the addition of two new blue sofas was a welcome improvement."

  Our stay was generally very pleasant, but we feel that it is time to replace the mattress which is very lumpy and showing its age by the number of people having slept on. Sadly, in the week we spent at Willow, I only managed about 4 hours sleep each night, as I was so uncomfortable. You also need to remove the wording of ‘spa Bath’ on your literature, as we discovered this was no longer in place.

  Reviewed by Ann4.7★Jun 2024

• "Willow cottage was much larger than we thought, all the rooms were a very generous size."

  Overall it was very comfortable and cosy, it was very cold when we were there so we appreciated the heating and hot water in abundance. It is a quiet location but slightly out of the way. Well equipped and comfortable, we enjoyed our stay.

  Reviewed by Tina4.4★Apr 2024

• "This is a great place to stay if you want tranquility."

  The price was very reasonable. The bed was very comfortable and facilities in the property were good. Having stayed at quite a few different places the only issue was the cleanliness. By and large it was good, but just misses the boat on being excellent. Wouldn’t deter us from rebooking though.

  Reviewed by Tim4.7★Mar 2024

• "Willow was very clean and comfortable for our stay."

  Reviewed by Darrell5.0★Sep 2023

• "Problem with the controls on the shower - could only get luke-warm water."

  There were spiders in the rooms - usually small. We noticed lots of spiders webs in the radiator gaps (between front and back panels) on the walls and on the inside of the only opening window in the lounge. A good spring clean necessary!

  Reviewed by Graham3.4★Sep 2023

• "Really nice property."

  Exceptionally spacious for a one bedroom property.

  Reviewed by Lesley5.0★Sep 2023

• "Holiday property very spacious and well equipped."

  Generally very clean but some "old" cobwebs on beams in bedroom.

  Reviewed by Geoff4.7★Aug 2023

• "Clean and comfortable with good living and sleeping accommodation - ideal place from which to explore the locality in the day and come back to relax in the evening."

  Good to have a private patio at the back and appreciated the one in the front too so that we could make the most of the sun.

  Reviewed by Penelope5.0★Jul 2023

• "A bit disappointed with the quality of the vinyl flooring which was uneven and bubbling in several places."

  Also disappointed in the fact that the shower fitting was over the bath and not a separate shower. As an elderly couple it was not possible to stand in the bath and shower safely. We were also VERY DISAPOINTED in the fact that there was no TV in the bedroom.

  Reviewed by Robert4.1★Jun 2023

• "The property was clean and comfotable the outside seating area was obscured by fencing and not suitable for outside relaxation or eating the table and chairs were in need of cleaning."

  No vistors book to leave our thoughts.

  Reviewed by John3.8★Jun 2023

• "Willow was perfect for our few nights away."

  Property was clean and tidy and well equipped and it was lovely to have some milk in the fridge on arrival. One very small criticism was that the bath towels provided were quite small but that really is a little thing. Everything else was lovely location was very peaceful and easy access to the A1067 to head out for the day to North West Norfolk which was the plan.

  Reviewed by Rachel5.0★May 2023

• "We keep returning to North Norfolk and there are many attractions we have yet to visit."

  The approach to Willow is along single-track roads which might have been difficult for a larger vehicle than our small camper van, but the roads were quiet in April. The cleanliness was generally good "within reach" but there was dust on the beams and cobwebs in the high ceiling. It was an enjoyable holiday with lots to see nearby.

  Reviewed by John4.4★Apr 2023

• "We had a lovely comfortable stay."

  There was everything we needed. And lovely weather. Would recommend highly

  Reviewed by Phyllis5.0★Apr 2023

• "It was my second visit to the Willow ,it is absolitly beautiful and perfect , everything you need is there ."

  The owners and Jane are very helpful and always nice to talk to. I will return again. Thank you.

  Reviewed by Annemarie5.0★Feb 2023

• "A very nice stay at Willow."

  Although it was Spring half term with 2 of the barns occupied by families with children we still found it very quiet and peaceful. A lovely hideaway well off the beaten track. Only minor gripes. The electric shower was next to useless, it could really do with a mains fed shower. The heating boiler fixed in a cupboard in the lounge was very noisy when running but worked well and kept the barn nice and warm. The Wi-Fi was very patchy and slow and kept dropping out but we managed to get by. Overall a very nice week’s holiday in a well equipped property.

  Reviewed by James5.0★Feb 2023

• "My wife and I have had many self-catering holidays over the years; mostly good with a few less so."

  However, we are both agreed the accommodation on offer at WILLOW is probably the best we've had and at a fair rent so well done and thank you!

  Reviewed by Keith5.0★Oct 2022

• "The property was spacious, cosy and very calming."

  It felt like a home from home with top facilities.

  Reviewed by James5.0★Aug 2022

• "What a wonderfully peaceful place, well managed but without intrusion, nothing was too much trouble."

  This is definitely on my revisit list.

  Reviewed by Geoffrey5.0★Jul 2022

• "We booked this cottage after asking Michael about the distance from the car park to the cottage,we were told a few feet but in reality it must have been around 100feet."

  my husband is disabled and i had to wheel him in and out from cottage to car park frequently.with at least 6 other cars in the car park it was often difficult to park.There were no walks nearby as the road was single trackand wasnt safe for anybody. In the cottage there wasnt a window to open and leave open on a hot night which left us very stuffy. This is not the standard we have become accustoomed with using Sykes cottages and felt so unhappy we came home early by one day. With the wrong information given which spoilt our break we would appreciate a refund,we look forward to your comments

  Reviewed by Janet3.1★May 2022

• "Very nice place."

  4 tea bags and 1 toilet roll is not enough other Sykescottages we have stayed at welcomed us with a cake 1/2 doz eggs which is a very nice welcome

  Reviewed by Jennifer4.4★May 2022

• "For me it was a lovely place and the area also, I would have given it 5 stars but the Wi-Fi was a let down on a couple of days, I would definitely stay at Willow again, sort the Wi-Fi out."

  Reviewed by Lawrence5.0★Apr 2022

• "On arrival all seemed well apart from a distinct smell of dampness."

  That evening we had a bath and a musty smell was more profound, on close inspection the jets in the bath were black which gave the impression of being mouldy, mould was also evident on some of the tiles. The following morning in daylight we noticed paint under the radiator in bathroom was flaking and there were some paint powdering on the floor which had crumbled from the damp. Also damp under bedroom radiator. Noticed a lot of Lacewing insects on the ceilings and walls, and I mean a lot... spent most of the weekend disposing of the ones I could reach. Lots of cobwebs on the high ceilings which I was unable to reach, and also in most rooms throughout the cottage.. Blind on kitchen door was dirty and stained, there were no cleaning products for bath, sink or toilet (no bleach) and no cleaning product for kitchen sink, hob or worktops. Sofas on verge of collapse, glass on most windows was dirty but more so on double doors in lounge. On an upnote we found the bed really comfortable and clean

  Thanks for bringing this to our attention. We do strive to reach our customers expectations but on this occasion we have clearly failed to do that and for that we apologise. In the New Year maintenance is going to be taking place on all our cottages. We take all our guest comments very seriously and hope that you will return to us again in 2022. Property Owner

  Reviewed by Stephen2.2★Nov 2021

• "The facilities were good and the cottage was pleasant enough."

  However, some of the details that we have come to expect renting holiday cottages let this place down a little and would make a difference if addressed. Glassware was limited and rather small, knives were blunt (a sharpener wouldn’t go amiss) tatty frying pan, pealing paint in the bath room, overly hard mattress, no cleaning products for bathroom or surface cleaner for the kitchen. Very few cupboard staples (usually left by previous visitors) which tend to get added to. No leaflets or guides in cottage of local activities and places to visit.

  Reviewed by David3.4★Sep 2021

• "Had a great time"

  Reviewed by Paul5.0★Jul 2021

• "This was our first trip since the pandemic began and planned as short break to meet family and enjoy a change of scene."

  The location of the property was chosen to make this easy, plus give us options for days out. It was also a very quiet place. It was spacious for two and well equipped. Our only issue - although it was too cold to sit out in our small 'yard' - was that it was not inviting to do so. It would be nice to see the fencing painted a lighter colour with perhaps a climbing plant on a trellis.

  Reviewed by Philip5.0★Apr 2021

• "Could have done with some oven gloves, apart from this, kitchen well equipped."

  Wonderful, quiet location.

  Reviewed by M5.0★Apr 2021

• "Good value for money."

  Lovely nice big rooms. Handy for visiting rfamily.

  Reviewed by Gillian4.1★Oct 2020

• "Lovely comfortable property and ideal for exploring the area."

  There was a lack of basic cleaning equipment so that had to be acquired and poor recycling capabilities. We could only recycle glass. Not a good advert for being environmentally friendly!? Otherwise we have no major issues and would return in better weather.

  Reviewed by Ian3.8★Feb 2020

• "Was unhappy to find cobwebs on base of some radiators."

  on two occasions there were what I think were small cockroaches in kitchen in the morning. it also might help if top sheets were put on beds as duvets can get too warm for comfort,on the whole it was a nice cottage.

  Reviewed by Janet3.4★Aug 2019

• "Whilst the actual cottage was a good size, we had a lot of issues, to start with we tried to get wi-if which the listing says it has and when we couldn't login into it I asked the owner and I was informed that Willow is the worst cottage for logging in to internet but if I stand by the back door in the kitchen I should be able to pick it up!"

  ! I needed wi-if in the bedroom during the night for our home alarm notifications had it gone off whilst we were away. The did eventually allow us to pick up her own personal wi-if on my mobile phone however we were told the next day it was now working and when I asked about allowing me to have it for my iPad as we needed to look up places to visit in the area. It was working but it was again only if I sat in the kitchen at the corner of the table by the door that I could pick up a signal! The day before we were due to leave we saw someone fitting what looked like boosters to the cottages, which was a little late for us. With regards to the comfort of the cottage no where was comfortable This was lacking in the bedroom and sitting room as the bed well mattress was so soft (worn out) that when I sat on the bed I could feel the base, it was shear luck that I brought a throw in the car so I put that folded on the sheet on top of the mattress however it still didn't completely make it comfortable and I didn't sleep very well for the 6nights stay. It didn't help as the two sofas were so low as the cushions/bases were very worn out and you sank down so low, So these too could do with replacing. I put one seat cushion on top of another and a pillow on this but still it slumped down very low! The shower was a big issue as it too is quite old and needs updating or a real power clean. Jets useless apart from the water pressure not working and water just trickled out at the bottom of the shower head the actual fitting for the shower head had been put on the wrong side of the rail so it was almost against the wall, my husband changed it round but it still was not any good and as I have long hair I couldn't wash my hair all week. I couldn't shower either so ended up having to strip wash. We should have asked the owners about these issues but you felt they were not involved with running the place as it was done via another company Acorn Cottages which we did not know this at the time of booking. Also to suggest an idea that might make the sitting room a bit more appealing re the boiler In the corner on the wall, maybe this would be much more appealing if it was built into a cupboard instead of being on show!!

  Reviewed by Helen1.6★Jul 2019

• "The private patio area was not exactly what we expected."

  There was obviously no view but also it wasn't very pleasing to the eye from the lounge patio doors, ie a 6foot high brown fence 4 feet from the doors. It would be nice if it were painted in say Cuprinol colours Willow or Seagrass to brighten it up and perhaps a pot plant. Other wise it was a very enjoyable and comfortable stay.

  Reviewed by Ardyn4.7★Sep 2018

• "Older people might like to be aware just how remote the cottage is."

  e.g. nowhere within walking distance, no/poor mobile signal, no nearby shops. The cottage and surrounds are beautiful, peaceful and very relaxing.

  Reviewed by David4.7★Jun 2018

• "Good weather."

  Nice place. Peacefully third time at that place. Lovely time

  Reviewed by Jane4.7★May 2018

• "A fantastic property and site all the units look as good as Willow."

  I have had a cottage as good as this one from any other company.

  Reviewed by Victor5.0★Oct 2017

• "Very relaxing place and area."

  Will definitely visit this area again!

  Reviewed by Neil5.0★Apr 2017

• "Lovely spacious cottage In the country, which does however mean narrow country roads and not very good wifi and mobile phone reception ."

  Reviewed by Gillian4.6★Oct 2016

• "Overall very good."

  Accomodation spacious and warm.All booking and key collection very straightforward.Cottage generally well equipped and clean just a mucky oven.A great holiday and very peaceful position.

  Reviewed by Andrew4.4★Oct 2016

• "This was an excellent spacious cottage."

  We can't understand how it can have the same Sykes rating (3 ticks) as the disappointing flat we booked from you in Rye in May - surely it's worthy of 4 ticks?

  Reviewed by Karen5.0★Sep 2016

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