Orchard Lodge

13 Customer Reviews

• "We are familiar with the lodge as we stayed at The Orchard for several years prior to it being sold ."

  The accommodation afforded by the lodge was ideal for two adults and our big. Anymore and I think it would have felt crowded . Just couple of negatives there is no cupboard available to put food in eg tins of tomatoes soup cereal boxes as all cupboards filled with cooking utensils . Some of the towels had seen better days never didn’t use had what doorsteps to be hair dye staining. On stripping the bed the duvet was stained and had seen better days. We replaced the batteries in the tv remote . Would be an idea to have some in a drawer for such an event. Location of the fuse box needs to be made to future residents as we had a trip in the electric the first morning and struggled to find it . I had to phone Annette the management lady . Apart from niggles we had a good week but think the fencing around the lodge needs replacing as it’s rotting in parts . The gate drive has a panel of roof missing leaving a hole hence making garden not dog proof. A stray dog appeared on the lawn which was shooed off but managed to leave a present in the drive !!!!

  Thanks very much for taking the time to leave comments. We will look into them all and action where appropriate. Thanks again Property Owner

  Reviewed by Janet4.7★Sep 2024

• "The inside was clean and very good the outside was poor dirty worn out in all ..."

  The inside was clean and very good the outside was poor dirty worn out in all need a sanding and repaint, the plinth around the hot tub need making larger to stop anyone falling down onto the side path area if this work was done we would go back thanks i hope this will not upset you but it need looking at to benefit other users thank you

  Many thanks for your feedback. We will have a look at the plinth around the hot tub area to see if any adaptations would be beneficial and look into your other comments. Property Owner

  Reviewed by Martin3.4★Jul 2024

• "Love the lodge and it's location,it has a relaxing warm atmosphere highly recommend it."

  So glad you enjoyed your stay. Thank you for taking the time to feedback. Property Owner

  Reviewed by Stephen5.0★Jun 2024

• "Lovely place to spend a week away from the hussle and bussle."

  Nice daily walks around the area and great places around to visit and finish off every evening in the hot tub.

  Thank you for your very kind feedback and for taking the time to do it. Really glad you enjoyed your stay. Property Owner

  Reviewed by Michelle5.0★Apr 2024

• "Lodge and location were perfect for us, 4 adults and 2 dogs, lodge was spacious and well laid out, hot tub was lovely and checked regularly."

  Will definitely be booking again.

  Thank you for taking the time to feedback to us. We are really glad you enjoyed your stay and look forward to welcoming you back in the future. Property Owner

  Reviewed by John5.0★Apr 2024

• "We had an amazing weekend away here for my best friends 30th."

  The cottage itself was beautiful, well equipped and clean. The hot tub was amazing, and the area was private and spacious. There was plenty of shops and restaurants near by with even the option for delivery! The beach was really close and beautiful, with plenty of places to walk! Thank you for an amazing stay, we will deffernatly be visiting again ❤️

  Thank you so much for your kind feedback. So glad you enjoyed your stay for your best friends 30th. We look forward to welcoming you back again. Property Owner

  Reviewed by Natasha5.0★Mar 2024

• "The holiday cottage was relatively clean on the surface but we noticed a large pile of dog faeces next to the gate and decking which was very difficult to see to be fair, the pillows were flat old and poor quality especially in the double bedroom, the washing up brush was full of human hair and could not be used and the decking was unclean and slippy when wet."

  The windows on the outside needed cleaning too. The cottage as a whole was satisfactory and quite comfortable with everything u need for a weeks break in the kitchen but the plates needed re washing as they were dirty and unclean

  Thank you very much for your feedback. We appreciate the time taken to send your observations which have been taken on board and highlighted to our maintenance team. We have since introduced routine checks of the property following every changeover to ensure that the property is clean and homely. We are glad that these didn't detract from the enjoyment of your overall stay and we hope we can welcome you in the future. The Hall Family Property Owner

  Reviewed by Kerry3.1★Oct 2023

• "We loved our holiday,totally secure for dogs,we had to go out and buy toilet rolls,there wasn't any,also bin bags,other than that fantastic."

  Thank you very much for your feedback. We appreciate the time taken to send your observations which have been taken on board and highlighted with our changeover team. We hope to welcome you back in the future. The Hall Family Property Owner

  Reviewed by Deb5.0★Sep 2023

• "We have just returned home from Orchard Lodge as a group of 6 including 2 children and 2 young dogs."

  The below sums up our experience: Spacious lodge, Nice welcome binder with information on the lodge and local area, Nice amount of parking available on shared drive with us having two cars and the other accommodation having 2 with still plenty of room. Very well equipped with good kitchen supplies and family activities. TV with a Netflix account and on demand however no live tv, Brilliant set up for dogs with fully enclosed garden however an apple tree on left hand side of the lodge had a lot of fallen apples. With young dogs this wasn’t ideal, however we used a spare piece of fencing to block the gap near the hot tub which meant the dogs were not able to get to the apples (as poisonous to dogs). As a suggestion a permanent fence or gate to avoid this would be helpful. The living room area was carpeted and was a bit grubby, having wipe clean flooring in this area would be more hygienic. Bbq and outdoor furniture/decking wasn’t very clean and covered in bird poo. Dog poo in garden when we arrived. Large hole dug in garden. Wi-Fi is really temperamental and doesn’t reach well to back bedroom. I think this could be easily resolved with a Wi-Fi extender. However it also stopped working completely twice during our stay and can only be reset in the other holiday let. The hot tub is a massive bonus for the lodge. It was set to 39 when we arrived and keeps its heat extremely well. The lights are a nice touch and add to the atmosphere in the evening. We did have a few issues with the hot tub at one point but messaged the number provided and they quickly sent someone out to sort it. Overall we had a lovely time. The small things mentioned didn’t affect the holiday just some suggestions for future. We would recommend the lodge to anyone looking for a reasonably priced dog friendly lodge.

  Thank you very much for your feedback. We appreciate the time taken to send your observations which have been taken on board and highlighted with our maintenance team. We are glad that these didn't detract from the enjoyment of your overall stay and we hope we can welcome you in the future. The Hall Family Property Owner

  Reviewed by Helen3.8★Jul 2023

• "On arrival checked barbecue, full of ashes, unusable."

  Main gate really hard to open and shut. Cooker hood thick with grease, cooker light flickering, oven dirty, didn’t use. Doors had food or drink spills, thick dust under fire place, tree piece comfortable but really dirty, Lino in toilet all ups and bumps, main bathroom paper coming off the walls, couldn’t use vacuum smelt doggy when used first time. decking half stained, container left out in garden, blind in kitchen couldn’t pull down no pull cord, and stained, didn’t have Wi-Fi, all week, could ring unless going to Abersoch, no signal for wats app phone. Don’t think property was ready to be let with so many issues. Didn’t complain at the time didn’t want any confrontation, very disappointed for the money we paid, we know the owners only had the property for six months, but that’s no excuse for cleanliness. First time of using Sykes cottages four times we have been disappointed, have photographs of complaints if needed.

  It is very concerning to receive this feedback. We encourage all clients to raise any issues in real time with the Local Manager as we want all clients to enjoy there holiday and consider returning again in the future. As the owners we where present at the adjacent property on the Sat/Sun/Mon doing maintenance work and where able to respond to the following: BBQ - previous clients had not emptied ashes, we immediately did that on the Saturday afternoon, and have now provided a metal ash can as clients understandably where concerned about disposing the ashes in the main plastic waste bin. WiFi - The property has been transferred to full fibre and the WiFi password unfortunately required updating in the information pack in the Lodge, we updated this on the Sunday morning and ensured you had access - (WiFi password was correct in the e-mailed welcome pack). We wished you had raised your other concerns at the time so that they could be swiftly resolved. Decking - Due to the rain during March and April, - the Gardener had only managed to complete 90% of the decking treatment with the front handrail still to be treated - the treatment has to be fully dry before any clients arrive and therefore this had placed another restriction on when the work could be completed. The property was shut for maintenance and deep clean in Jan 2023 and has been rented for just 23 nights since. We have removed the property from rental 20-27th May so that we can address the other issues you raise. Property Owner

  Reviewed by Christopher1.6★Apr 2023

• "The Lodge was nice, the living room and dining area were nice."

  However I think the rest of the lodge needs updating badly and it needs a major deep clean. There was a lot of dust and utensils and glasses weren’t spotless. The towels were very old. But regardless it was nice but that is all. I think there should have been some welcome instructions regarding the water and heating too. The hot tub was lovely.

  Thanks Jade for the valuable feedback. We have since refreshed the Lodge and replaced all cutlery/pots and pans. We hope to welcome you back in the future. Property Owner

  Reviewed by Jade3.1★Nov 2022

• "This lodge has so much potential!"

  The hot tub area with the lights is lovely, it comfortably sleeps 6 and has a lovely large living room area with a kitchen and dining area. The 2 toilets is also a huge bonus too, nice decking area and garden to use. The only thing is, the lodge was a little bit dirty! It was dusty, bits all over the floor, red/orange stains on some of the bedding. Some of the utensils were broken and the oven and dishwasher were quite old to use, the glasses and pans were dirty too. We were quite happy to wipe everything down but the only thing we could use were quarter of a pack of kitchen wipes which isn’t great when we’re cooking with raw meat. Check in time is 4 and check out was 9:30 which I know is needed to clean the lodge but it really only gave us 1 day there even though we’d paid for 2 nights & 3 days. It’s a nice area and a nice lodge but there’s definitely room for some improvement.

  Thanks for the feedback Sophie. We have taken everything on board and refreshed the Lodge ahead of the upcoming season. We hope to welcome you back in the future. Property Owner

  Reviewed by Sophie2.8★Nov 2022

• "Whilst the location was very good for walking and for access to the local beaches and close to local amenities, beds were comfy and the accommodation was generally good there were a few issues."

  We found an oven tray and plates with food stuff on in the cupboard, assume this was perhaps the previous occupant but would expect the cleaning team to check this on change over. The bathroom bins had not been emptied on our arrival and we found a collection of hair on two of the pillows on separate beds, not very good if they were just made and not changed from the previous occupants. The wooden structure above the hot tub also has a severe leak in several areas making a nice addition not an enjoyable experience if it was raining. Not nice having cold rain water drip on you whilst enjoying a relaxing dip in the tub. The decking to the front of the property wasn't cleared of leaves before our arrival (there was quite a build up) making the decking area extra slippery. A few small tweaks needed, perhaps a more thorough clean during change over a little tidy up out front and the hot tub roof being fixed.

  Hi Matthew, As the new owners of the property, we thank you for your constructive comments. We will look to address these as soon as possible. We hope to welcome you back in the future for another stay. Property Owner

  Reviewed by Matthew3.4★Oct 2022

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