The Orchard

9 Customer Reviews

• "Lovely cottage on the outskirts of Anglesey."

  Perfect for stays with a dog as garden is big and fully enclosed. Kitchen facilities have everything you would need and comfortable beds in bedrooms. Only a few criticisms that could make this cottage perfect. The garden is beautiful and we loved using the hot tub but the outdoor furniture is very worn and in need of replacing. Unfortunately the washing line is under lots of trees so after days on the beach nothing was drying. The towels for inside were also worn and we were only provided with a bath towel and nothing for your hair. Other than that, the would definitely recommend

  Thank you for your feedback. We take on board your comments. There is a dryer available at the property if required. The towels are replaced at the beginning of every season. Property Owner

  Reviewed by Suzanne4.1★Jun 2024

• "Furniture, bedding and towels all well worn."

  Handle broken on back door ( safety hazard ) Seat pads for outdoor furniture wet dirty and well worn.

  Thank you for your feedback. The bedding, towels and outdoor furniture covers are replaced at the beginning of every season and are washed as part of every change over. Thank you for highlighting the broken door handle the maintenance team has now repaired this. Property Owner

  Reviewed by Philip2.8★Apr 2024

• "We had a lovely stay at the Orchard and would definitely return."

  Contrary to older reviews, the house was really clean and comfortable. There's a lot of space around the whole house which is really well laid out. We were also fond of the very well equipped kitchen. The hot tub is a welcome addition to the house and we liked the fact that the owners give visitors full control over temperature, something which often doesn't happen at other hot tub equipped properties. It was also fresh water when we arrived showing care and attention from owners/keepers. The only possible critique I can offer on the property and Sykes service: - When we arrived, there was a lot of dog faeces in the garden. With young children, this is an unwelcome sight. This is not necessarily the responsibility of the cleaners but more of a sad indictment of many dog owners today. However it should be checked before new customers arrive (perhaps an additional deposit for dog owners which is not returned if cleaners have to pick up round the garden?) - The shower in the main en suite seemed to be faulty, it was either scalding hot or freezing cold and requires attention. Other showers worked fine if a little underpowered. - We appreciated being able to check with the house keeper if we could access the property early on check in day, however the 0930 departure time is a little early compared to anywhere else we have stayed. Trying to get the whole family ready, out and house tidy by that time is not impossible but more difficult.

  Thank you for taking the time to give us such detailed feedback. We really do appreciate it and it always helps towards future bookings . Any ideas that help us improve The Orchard are very welcome and valued. Many thanks again. Property Owner

  Reviewed by Andrew4.7★Mar 2024

• "Hi, To say that you house is “well maintained” is stretching the truth I feel."

  Your house has the following issues: 1. An open fire but no gloves for the door handle that gets very hot – health and safety issue. 2. You advertise a BBQ – there is an old kettle style BBQ with broken legs that sits on the floor in the gravelled area of your garden - false advertising. 3. There was a previous guests or your own dogs poo bag (full) in the garden on the steps to the decked area – health and safety issue. 4. There is black mould growing on the wall / ceiling in the downstairs bathroom, see attached images – health and safety issue. 5. There is black mould growing on the blinds in the downstairs bathroom, see attached images – health and safety issue. 6. There is black mould growing on the shower head in the downstairs bathroom, see attached images – health and safety issue. 7. There is black mould growing on the blinds in the “family bedroom” upstairs, see attached images – health and safety issue. 8. The pull out bed mattress is riddled with stains – cheap owners / poor management. 9. The double bed mattress is riddled with stains – cheap owners / poor management. 10. The washing machine drawer is full of black and orange mould, see attached images – health and safety issue. 11. The shower water hose in the family bathroom upstairs was covered in orange mould slime – cheap owners / poor management / health and safety issue. 12. The shower head in the family bathroom was covered in black mould, see attached images – health and safety issue. 13. The master bed was not made up (this is a repeat complaint from earlier in the year, are you so cheap that you only keep one set of bedding for this room?) on our arrival – cheap owners / poor management. 14. The windows in all of the upstairs rooms show signs of having blown / seals have gone allowing water and wind ingress – very cheap owners / poor management. 15. The double plug socket behind the door in the family bedroom is broken, this should not be in use yet it was available to use – health and safety issue, cheap owners / poor management. 16. Double plug socket in family bedroom covered by bedding and mattress with a lamp plug in it and turned on – cheap owners / poor management, health and safety issue. 17. Cleaners cupboard stank of damp – cheap owners / poor management, health and safety issue. 18. Broken chair in decked area – cheap owners / poor management. Your house has had most of these complaints before so I should not have been surprised! I guess some people never learn do they. I will be seeking a full refund from Sykes and Mastercard. No wonder your feedback email address has been cancelled!

  Thank you very much for your feedback. We appreciate the time taken to send your observations which have been taken on board and highlighted to our maintenance/changeover teams. We have undertaken a full refresh of the property since your stay, including painting, new bedding and other ancillary items/furniture throughout the property. We hope we can welcome you back in the future. The Hall Family Property Owner

  Reviewed by Matt2.5★Sep 2023

• "This is a brilliantly laid out house in a fantastic location but has some issues which cannot be overlooked."

  The sofas in the lounge and the outdoor furniture was rather uncomfortable. The cleanliness left a lot to be desired with the floor being quite dirty, one of the upstairs mattresses had yellow stains on it and the provided barbecue was not fit to use (had to buy one). Also the garden had sharp metal sticking out of the grass from an old clothesline post which had being removed. We had to cover this with some pots to prevent injury to the children in our party. In essence this house has the potential to be amazing, rather than good, if the required attention to detail is carried out.

  We thank you for your feedback - we have since changed the cleaner looking after the property and continue to undertake regular inspections following changeovers to ensure that the property is presented to a high standard. We have also replaced a number of mattresses throughout the property, introduced a new barbecue for the decking area and assessed the garden for any dangers. Property Owner

  Reviewed by Martin3.1★Jun 2023

• "The property is lovely, well maintained and in a great location."

  Possibly a few things to update would be the pillows and sofa just purely for comfort . Shared driveway would be a bit tricky if there were 4 cars , we were fine as no one was in the other property. I would still book this cottage again though as overall it was in an ideal location , very quiet and not overlooked which was great when using the hot tub !

  We thankyou for your feedback and have implemented a new alternative pillow option for each bed. We look forward to welcoming you back in the future. Property Owner

  Reviewed by Lorraine5.0★Apr 2023

• "Poor standard of bedding and mattresses Mattress on top of mattresses Stained mattresses Bed not setup on arrival Dirty and unusable skylights Extension leads on top of extension leads on top of extensions leads (unsafe) No PAT testing of electrical appliances Electrical items faulty and wires on show Poor standards of house keeping (cleanliness) Poor workmanship on repairs/house maintenance offering safety concerns Dirty carpets, mats and walls Damp in the property Cobwebs Electrical wiring unsafe and accessible Extractor fan and dishwasher not working Dirty blinds and curtains Ash tray dirty (not emptied) on arrival Dog poo found in numerous locations on arrival Wholes in the external door Damaged furniture Leaking toilet Slippery decking area We are deeply upset and frustrated that our family holiday has been ruined and to hear from Annette that the owners are aware of some of these issues but still happy to take our booking is very concerning."

  All attendance feel the property does not much the images and description visible on your marketing material. We look forward to your response and proposals for a resolution.

  We thank you for your feedback and have worked with yourselves throughout your stay to address all of the issues mentioned above. We hope to see you again in the future. Property Owner

  Reviewed by Jo1.3★Apr 2023

• "Mattress’s are a bit lumpy and need new pillows."

  Excellent kitchen facilities. Great service of hot tub and staff very accommodating when checking hot tub. Fantastic garden for children and dog. Excellent location for beaches.

  We appreciate as the new owners your feedback and can confirm that the property is receiving a number of updates the last week in May 2023 including a number of new mattresses and new alternative pillow selection for each bed. Property Owner

  Reviewed by Susan4.4★Apr 2023

• "Lovely and clean well equiped and good location"

  Thanks very much for the feedback. We look forward to welcoming you back to the Orchard in the future. Property Owner

  Reviewed by Sharon5.0★Feb 2023

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