Monarfon

81 Customer Reviews

• "HIGHLY DISAPPOINTED AND UNIMPRESSED."

  The standard of cleanliness and maintenance in this property in not to an acceptable standard. The floor in the lounge was not clean it had a lot of hair and sand on it. All the small tables in the lounge were dirty and sticky. The hall carpet was absolutely covered in hair. The oven was less than clean and the frying pans and dish drainer were rusty. Even after trying to clean them they were unusable. The shower drains were full of hair and other gunk causing them to drain very slowly, and smell. There are various damp issues especially in the lounge over the chimney breast. Mouse droppings were found in various rooms, lounge, kitchen, shower. The garden had overhanging brambles on the path. The seating area roof is bowed and looks unsafe. The balcony off the lounge is extremely slippy. The only good things about this property are the location and parking. I could not recommend this property in its current state to anybody.

  Reviewed by Phil1.9★Sep 2024

• "Lovely stay, 5/10 min walk to the beach, excellent location, comfortable bed and sofa."

  Very dog friendly, poo bags, bowls and tennis balls left for our pooches. Great space for the dogs outside, nice and quiet at night.

  Reviewed by Joanne3.8★Sep 2024

• "The property has been upgraded since our previous visit The garden is secure for dogs."

  Close to the beach and amenities. Good value

  Reviewed by David4.1★Sep 2024

• "I can only suggest that the owner pays a visit asap, as it’s definitely not being cleaned properly, and the maintenance has wayward, it actually requires a complete overhaul, shame really , my wife and I are oap and safes all year for this holiday, only to have clean some areas to able us to stay, could not recommend at the moment, I have photos to back up my statement, should anyone wants to see them."

  Paul

  Reviewed by Paul1.3★Sep 2024

• "Very disappointing property sadly."

  The property has not been maintained to an acceptable standard unfortunately. The property has several significant damp problems both downstairs and in one of the bedrooms upstairs, there is an overwhelming smell of damp throughout. The utility and kitchen have no heating which doesn’t help the damp situation, there are 2 large holes in the utility plugged with bubble wrap and a plastic bag . The damp is clearly visible with the walls very obviously stained in the living room, dining area, utility and bedroom 2. The property wasn’t well cleaned, the carpets were all covered in large clumps of hair , most unpleasant. All of the kitchen cups, plates etc all needed a good wash along with wiping down all window leges which were covered in dust and dead bugs. Sadly the exterior wasn’t well looked after either, the grass hasn’t been cut for several weeks along side overgrown brambles along the paths. The out buildings are in a desperate state of disrepair. The front window frame is held up with sticky tape. Garden furniture and balcony area all needs a good clean. No outdoor lighting to the back garden area. This property has amazing potential but this sadly not being realised by the current owner which is such a shame given its fantastic location to the beach and local amenities. We could not recommend this property in its current state especially to young families.

  Reviewed by Victoria1.3★Jul 2024

• "Lovely location big house lovely garden just missing a few home comforts."

  Throws for cold Outside garden cushions Lacking the extra touches

  Reviewed by Julie3.8★Jun 2024

• "This was our second time at Monarfon, love the location, love the space, love ..."

  This was our second time at Monarfon, love the location, love the space, love the garden, love the peace and quiet and yet facilities are just a short walk away

  Reviewed by Gail3.8★Jun 2024

• "The house is great."

  But the cleaners could have done a better job of hoovering. In the bedroom, there were little clumps of hair on the floor near the dresser. Not very pleasant! The hedge/ bushes at the front approaching entrance were well over grown and really needed trimming. But we loved it there and would love to come and stay again.

  Reviewed by Ursula4.4★Jun 2024

• "Very clean and comfortable accommodation Everything there we needed A hook on downstairs bathroom door or a stool would be helpful as apart from towel rail there is nowhere to put clothes etc Ideal for walk to beach and shops Garden though ready for a tidy up Had to clean off patio chairs and tables lots of debris on them but garden very private and ideal for my dog."

  Would reccommend

  Reviewed by Jane4.7★May 2024

• "Building work going on next door and their builders played the radio loud all ..."

  Building work going on next door and their builders played the radio loud all day plus the lawn could do with a good mow

  Dear Martin, Thank you for your comments. Our lawn is usually cut every other week in the summer, I can see the lawn was cut on the day you left and a week before you arrived. We may have to look into weekly cuts as the grass this year seems to have grown much faster. I believe the building work next door is due to complete very shortly. Best wishes, Nick Property Owner

  Reviewed by Martin3.4★May 2024

• "We got there after 4 hours driving, from blackpool and first found it OK, open ..."

  We got there after 4 hours driving, from blackpool and first found it OK, open plan staircase not for me, went out for some tea, 2 fish 1 chips and peas £23 wow, then to top it all fell down the stairs and nearly split my head open if it weren't for the carpet done my elbow in , and the brusing is just going away, had to come back the next day so we missed out on my wife's birthday present that was it the 7 day break had it all sorted but came to nothing, can't even get my money back not a penny in compensation so I'm sorry to say that holiday is one we want to forget brian bowling

  Reviewed by Brian2.5★May 2024

• "Arrival time should be 3pm not 5pm Leaving day should be 10 am not 9am Everything else spot on"

  Dear Mrs Cheers, Thank you for your positive feedback. We have taken your views on board and decided with the cleaning team to alter the check-in and check-out times as requested. I am pleased we managed this for your booking too and hope to welcome you back in the near future. Kind regards, Nick Property Owner

  Reviewed by Msry5.0★Apr 2024

• "Just as described."

  Beautiful house with enclosed garden with walking distance to beach, shops and cafes. Comfortable rooms and well equipped kitchen. Only issue was no TV channels available.

  Dear Kay, Thank you so much for your positive feedback, we are really pleased you enjoyed your stay! It is really important for us to see where we are can improve and what works well. Sorry to hear you struggled with the TV. We will have a look into that. All the best, Nick Property Owner

  Reviewed by Kay5.0★Mar 2024

• "Yes. I would definitely recommend this place to stay."

  Only thing missing is a visitors book to write our positive comments. I would definitely stay there again. Many thanks to the property owner.

  Dear Nina, I am so happy to hear you had a great stay at Monarfon, we really would love to welcome you back. If there is anything that would improve your stay, please do let us know! Many thanks, Nick Property Owner

  Reviewed by Nina5.0★Mar 2024

• "We stayed in this cottage in November and although we enjoyed our stay there were a few issues that we were pleased to note, on our return this month, had been dealt with."

  The place looked really lovely this time.

  Dear Gary, We are pleased to see that our maintenance has resolved any past comments and it is great to hear you enjoyed your stay. Do let us know if there is anything we can do to make future visits perfect. Many thanks for your kind comments. Kind regards, Nick Property Owner

  Reviewed by Gary5.0★Mar 2024

• "The property was comfortable and clean and security was good."

  My only complaint would be that it was missing basics like hand wash,bin bags and washing up liquid and kitchen roll. The shower was not very good and the water wasn't hot enough, the bathrooms were very cold too. There was also dog mess in the garden which definitely wasn't from my dog. The single room was missing a bedside lamp as well.

  Dear Patricia , Thank you for your comments. We are very pleased to hear Monarfon was comfortable and clean! You should always have a welcome pack of a few essentials so we are sorry if the cleaning team missed this. I have personally looked into the water temperature for you, as the boiler is contemporary, it provides instantaneous hot water on demand. On your next stay, there is a small safety button on the shower to prevent scalding. This can be pressed for the temperature to be increased to suit your satisfaction. Bedside lamp is back in the single room and the gardener is back at work for spring to keep the secure garden clean and tidy. We look forward to welcoming you again soon. Kind regards, Nick Property Owner

  Reviewed by Patricia3.1★Dec 2023

• "We had a lovely stay in this comfortable ideally located cottage."

  However two of the bedrooms had signs of damp which, looking at previous reviews had been highlighted before but not not acted on. We are staying at the property again in March and hopefully the problem will have been rectified by then.

  Reviewed by Gary4.4★Nov 2023

• "Let's start by saying the location is fantastic, beautiful beach at the end of the road."

  The property is just a bit tired, lots of spiders and cob webs, mould in the ensuite and mildewy window frames in downstairs bathrooms. Lots of light bulbs were missing, beading missing, just bits of snagging really. Make sure to take your own soap, washing up liquid and cleaning stuff as nothing on site. The back garden is a great size but not secure, it is also full of weeds and brambles and the collapsing sheds are a real feature. I would also suggest some pest control as there is extra wildlife living under the "Veranda", you wouldn't want to eat Alfresco. This could be due to the building renovation next door? All being said I would certainly return to the area, maybe not this property unless these issues are addressed. Monarfon really could be the best dog friendly accommodation, with a bit of TLC.

  Dear Fiona, We have now redecorated the property internally and externally and plan to replace the Kitchen in the near future so we hope all of your comments will have been addressed. We would love to welcome you back soon! Kind regards, Nick Property Owner

  Reviewed by Fiona2.5★Oct 2023

• "Although my husband and I had a nice stay, there were a few issues, we could not ..."

  Although my husband and I had a nice stay, there were a few issues, we could not get on the internet, I rang the owner and he said he would ring back, he did not so no internet for 4 days in the cottage, also someone needs to be checking the cleaning team as the oven was not clean so we didn’t use it, toilet brush in downstairs toilet needed changing, back of the cottage would benefit from a light, duvet could be a bit bigger,

  Reviewed by Paul3.8★Oct 2023

• "Just an observation."

  I had my dogs on long training leads as I didnt think it was secure enough for them, as one will try & escape, but that is more for my peace of mind than anything else. However, the garden is lovely. A hairdryer could be provided & also some more hanging space especially in the 2nd bedroom. The house was ideal for my 85 yr old mum as she could use her walking frame all downstairs as the doorways are big enough for it. Ideal location for beach & great pub at top of road, food is lovely. Also local bus runs aloing top of road if you dont want to use your car. House is very comfortable and quiet.

  Reviewed by Sharon4.4★Oct 2023

• "Enjoyable holiday we had a few minor problems that were sorted Good garden for ..."

  Enjoyable holiday we had a few minor problems that were sorted Good garden for dogs ideally located for the beach Booked for next year

  Reviewed by David3.8★Sep 2023

• "We really enjoyed our stay at Monarfon."

  Everything we needed was there. I loved the sea view from the back bedroom window. Just one thing, I would have liked a light shining on the back garden as it was very dark and scary when letting the dogs out at night. I was very happy and surprised to see a red squirrel running across the front path!

  Reviewed by Maureen4.7★Sep 2023

• "We would agree with all the previous comments about the property, however we would like to concentrate on the positive sides of our holiday, they key entry system was easy to use and no worries about keys, the patio door was working well."

  The lounge was very comfortable with lots of seating, the dogs loved the garden. Both of the upstairs shower rooms were clean and in good working order, and the beds were comfortable. We had a lovely week the location of the property was great, nice shops, takeaways and the pub at the top of the road was good too.

  Reviewed by Jane1.9★Aug 2023

• "I expected to stay in a clean house when I booked this property."

  I was bitterly disappointed when I entered the house. The skirting boards were dirty. The majority of the wall-to-ceiling corners had cobwebs and spiders in them. Most of the windows had black mould in the recess. The sinks had spiders in them. The dining room double glazed unit had failed so needs replacing. Dirty marks on the cups and glasses in the kitchen cupboards. Dirty fingerprint on the cleaning cloth in the welcome pack. Plastic bottle top on the lounge floor suggest that the cleaning needs to be addressed. Broken lock on patio door so the house was not secure. A broom handle has been provided to jam the patio door shut but I do not feel that this is adequate security for a holiday home. Previous occupants rubbish was still present in the bottom of the upstairs bin. Dead flies and dirt on the window sill of the single bedroom. Black mould/ damp on the bedroom walls in each bedroom. The en-suite was the only room that was clean and habitable. My wife and daughter were physically upset at the prospect of spending time in the house. I called Sykes to explain that the house was dirty, in a poor state of repair and staying in it would be a health risk. They were unable to provide alternative accommodation nearby so we cancelled our family holiday, locked up the property and left. The photographs do not appear to have been updated for over six years and are not a true representation of the current state of the house. I am currently seeking a full refund and I urge anybody booking with Sykes to check the terms and conditions.

  Reviewed by James1.3★Aug 2023

• "Disappointed in general condition of property and lack of general cleanliness."

  Patio door can only be secured by wedging a pole under handle (?). Good proximity to beach and large garden .

  Reviewed by Ruth2.2★Jul 2023

• "When we arrived the key box would not open and I tried to call the contact numbers, after 20 minutes I received a call to say it was not the key box (as previously instructed) but the key pad on the door itself; we had tried both, it was not easy."

  In the meantime my son and daughter in law had gone around the side of the cottage and discovered that the patio door was unlocked so they let us in from the inside! The patio door could not be locked from the inside so each day when we went out and each night we barricaded ourselves in. Luckily we had our dog with us who would have alerted us to intruders during the night, however my 78 year old Mum was really disconcerted. The best part about the property is the large garden, our dog enjoyed charging around it whenever we were home. Unfortunately this property is tired, in need of renovation and someone to give it a thorough deep clean. It is okay, we had a nice week; the master and en-suite (very dark, and we did turn the lights on!) were nice, but the rest not so. We had to clean pots, pans and cutlery before they could be used; the kitchen utensils were tired and the knives blunt, we bought our own. There were dead bugs and spiders everywhere including window sills, corners etc. the patio area outside the living room was filthy and looked like it had not been swept this year as it was full of active spider webs and detritus. In all we had a 'nice' time as it was lovely to be so close such a wonderful beach and the beauty of Anglesey; a break from the 'norm' of work etc. Would I return to this property? Absolutely not. It was not the worst, however it was significantly over priced for the (poor quality) facilities; as previously stated it requires modernisation, cleaning and decorating throughout. Oh, and the Patio doors need securing!!!

  Thank you for your feedback. I am very sorry we fell short of your expectations. We have spoken to the cleaning contractor and had the property deep cleaned. A locksmith has attended and advised that the lock was stiff but useable. He has lubricated the locking mechanism and advised it is fully functional again. Finally with regard the access code for the front door. I have updated the access information to clarify that the Key Code is for entering into the front door keypad (not the key safe to the side). Kind regards Property Owner

  Reviewed by Jane1.9★Jul 2023

• "This is a lovely place to stay and ideally situated for the beach and local amenities."

  The property was spacious and had a large back garden. When we arrived there was a nice welcome basket, with tea, coffee, sugar, butter and a lovely Welch cake We have two dogs and there was plenty of space. We would definitely stay there again.

  Reviewed by Sharon4.7★Jul 2023

• "Monarfon is well placed for all local facilities and amenities."

  The bungalow itself is well presented, not luxurious but adequate. The beds were clean and comfortable. Everything worked and was well maintained. Compared to other self catering holiday homes we have stayed in the kitchen equipment was very basic, and would benefit by the addition of a dish washer. The 'escape route' from the garden needed a little work to seal it to make it dog proof.

  Reviewed by Heather3.4★Jul 2023

• "Plus sides are the great location and size of the property, enclosed garden, comfortable beds and nice showers."

  We had a lovely holiday despite the disappointment we felt when we arrived at the property. Negatives are the general neglect of the garden and property, cobwebs and spiders everywhere, rotten windows, the patio door has to be locked with a piece of wood! Generally the kitchen needs a good clean, there was disgusting ' gunk' around the kitchen sink. We gave the kitchen surfaces, plates, cups etc a good clean before we felt comfortable to cook anything. There is no kerbside appeal, whoever took the photos for the website did an amazing job!!!

  Reviewed by Tracy2.8★Jun 2023

• "Beautiful cottage, wonderful location."

  We could not have wished for more. Dogs loved the garden and beach. Thanks for cake and butter was a godsend as we had forgotten ours! Not going to say much more or else others will book it and we want to go again!

  Reviewed by Gail4.4★Jun 2023

• "An email was sent to you regarding this property before I saw form to complete, on the 6th June."

  To which I have had no acknowledgement. When we arrived there was white dog hairs ingrained in the carpet in the hallway and throughout the house. My daughter tried to use the Henry vacuum cleaner which would not work because it was so clogged up with long hair. If the cleaner had used this to clean the house , it is no wonder that there was so much dog hair everywhere. My daughter cut all the long hair off the head of the vacuum cleaner then vacuumed all the carpets. Not what you want to do before you bring your bags in to the house. There were not enough bath towels provided for 5 people, luckily we had brought some of our own. The sink in the family bathroom upstairs did not appear to have been cleaned, there was still toothpaste in the sink, plus there was black dirt around the drainage hole and plug hole, the shower rose was dirty and black build up around each of the holes. My daughter had to clean all of these. The toilet downstairs was dirty with faecal matter splattered on the outside of the bowl. All of the cushions in the living room were filthy with stains on all of them. My grandchildren had to wash their feet before getting into bed because they had run around the house barefoot after their shower as their feet were black. We don't think the floors had been mopped before we arrived. The mats at the front and back doors were full of dog hair, mud and sand. My daughter emptied them out and brushed the front step and back door area. I see in previous reviews that previous guests had made similar comments a number of times. Perhaps it might be time for a change of cleaning company. The bottom 4 stairs in the house do not have a handrail. If this had been shown in the photos we would not have rented this property as I have limited mobility and struggled to navigate the stairs. The backrest of one of the chairs in the dining room is very wobbly and needs attention. Some new frying pans and plastic jug would be a wise investment , they are very worn. The shower in the en-suite bathroom needs a handrail fitting for safety, the shower base was extremely slippy. My husband and and I felt very unsafe using the shower. The bathmat provided is very mouldy and needs replacing. It was great to have a washing machine provided, however there is nowhere to hang the washing indoors if the weather is not nice enough to dry outside. It would be much appreciated by all guests if a clothes airer were provided. The garden. The garden is lovely but needs attention, lots of overgrown plants and weeds, The overgrown hedge next to the side gate makes access awkward. One of the upright poles of the hand rail at the back of the garden has completed rotted though close to the base is an accident waiting to happen, This needs addressing as a matter of urgency. This has not occurred overnight , it has been rotten for quite sometime. There is lovely garden furniture in the covered area in the garden pictured in the advert for Monarfon, on your website, which we were looking forward to relaxing on, you can imagine our disappointment when we discovered a wooden picnic bench had replaced the relaxing garden furniture. There was a great lack of drawer space in the bedrooms and one wardrobe in the main bedroom with a hanging rail under the eaves in the single room, not particularly easy to use if elderly. Many of the issues we have raised could not have been sorted during our stay and our daughter had already spent a portion of her time cleaning the house when we should have been able to be relaxing and enjoying the house. Not being able to enter the house till 5 pm and leave by 9 am the following Saturday means you loose nearly half a days holiday. We did not have time to strip the beds as we always have done in the past when hiring holiday homes. My daughter vacuumed all the ground floor before we left as coming in and out of the house packing the cars brought in lots of debris from the overhanging trees. We are very disappointed with our stay

  Reviewed by Valerie1.6★May 2023

• "Comfortable, cosy , spacious property close to beach and local amenities."

  Excellent enclosed garden for the dog. Great base to explore the island.

  Reviewed by David5.0★Mar 2023

• "Pros - House was warm and beds/ sofa comfortable Cons - Where do I start No door mat by front or back door to wipe your feet as you enter."

  Of the nine lights on the hallway chandelier only 4 had bulbs in - this is the first thing you see!! No guest book - this can be a really valuable resource about the local area. No cafetiere / coffee pot. No tea strainer. No butter dish. No tea/coffee/sugar caddy. No extractor fan One of the three hanging lightbulbs in the dining area one not working. No spare bin liners, towels, bedlinen or batteries - accidents happen and smoke alarm batteries fail! And I know its owners choice re condiments, tea, coffee, sugar, flowers etc but the lack of anything is certainly less than welcoming. Cushions in the living all grubby and very marked. Windowsill in the living room badly needs repairing, flaking and cracked/broken wood. The patio door was closed on arrival but not locked and was extremely difficult to lock - had to ring the owners who said it had to be banged shut much harder than you expect - which is far from ideal! Mould on the wall in the 2nd bedroom The entire house would benefit from an update and refresh - very tired. Garden had not been tidied, bearing in mind it was Feb, the grass and borders had clearly not be tidied away last year before winter and were overgrown with brambles. Garden gate on one side of the property perfectly secure, but the other side was a make do and mend with what appeared to be some metal garden furniture and a gate botched together in 'heath robinson' style. The photographs online did not reflect the reality - so if things have changed or been replaced - up date them. I did not go looking faults, but everything I have listed above was very evident. FYI - A pint of milk and half a pound of butter is not a welcome pack when check in is after 5pm and there is no tea/coffee/bread to enjoy after a long journey. The house was neither a cosy home from home or a stylised holiday cottage, it was drab and soulless and fell short of what I would have expected and indeed enjoyed in other Sykes properties. The smoke alarm battery failing at 4.45am on day 3 was the final straw, of what should have been a relaxing week's break, so we left. And I know you can't do anything about neighbouring properties, but the very dilapidated property right next door should have been mentioned! Would we recommend this property - no Would we go back - no All in all a very disappointing stay

  Reviewed by Graeme2.5★Feb 2023

• "Lovely cottage."

  Really clean very warm and comfy. Small stroll to the beach and in a great location. We had a good week and would recommend to family and friends.

  Reviewed by Denise4.7★Feb 2023

• "The property was in an excellent area."

  It was clean and we were well provided for. The garden was fantastic being dog escape proof. We had an enjoyable holiday as we always have staying in a Sykes cottage. But the bedding was “tired and badly fitting and I found the previous guests underwear and t-shirts still in the bedside draw. Also the downstairs toilet had urine smells that needed attention. The property would benefit from a spruce up.

  Reviewed by Philip4.4★Jan 2023

• "Lovely house in a very nice location."

  Close to the beach for a very bracing walk on New Year’s Eve. Nice welcome pack which was much appreciated, thank you. Spacious enough for four adults, one toddler and 2 dogs, lovely large garden which, unfortunately, only the dogs appreciated at this time of year. Like previous reviews, couldn’t get the heated towel rail in the en suite bathroom to work, so was a bit chilly in that room. Would recommend Monarfon and wouldn’t hesitate to book again.

  Reviewed by Kathryn4.4★Dec 2022

• "Great location."

  Really comfy beds. The whole house worked really well for us, with a dog. Central heating worked really well. We'd definitely stay there again.

  Reviewed by Ian4.7★Dec 2022

• "The cottage is in an excellent location."

  It had everything we needed. With just 2 adults and a dog there was lots of space. We kept cosy even though the weather was sometimes wet and windy as it was November. Some lovely views of the sea from upstairs. There is a large enclosed garden and it would be great to sit out there in warmer weather.

  Reviewed by Anne4.7★Oct 2022

• "We had a great time, the house was very good, comfortable and warm, our dog loved the large garden which is well fenced."

  The house was very central for beach, pub and shops, had great walks to Red wharf bay all in all had a great stay, the only niggle I have was not being able to get into the house till 5pm

  Reviewed by Janet5.0★Oct 2022

• "Loved the fact the property had a boot room."

  Great to be able to dry off the dogs before they came into the house. Lovely secure garden, just what I wanted for my escape artist Huskies. Would benefit from a general and recycling inside dustbin. Maybe consider smart TV at some time in the future.

  Reviewed by Carol5.0★Sep 2022

• "Property clean spacious and comfortable."

  Lovely sized garden and only a few minutes from the beach. Would definitely recommend.

  Reviewed by Gloria5.0★Sep 2022

• "Room with en- suite had a quilt that was to small for a king size bed."

  Also same bedroom heated towel rail did not work at all. Black mold in both bathrooms showers. Can opener needs replacing as it doesn't open tins. In second double bedroom the wall behind the wardrobe was damp causing cloths in wardrobe to be damp. No instructions for heating system, we could only get hot water when heating was on such a waist.No instructions for music centre.

  We are very sorry to hear the difficulties you have mentioned. Each of the bedrooms had a duvet sized to match the bed. I was at the property myself a few weeks ago and all the bedding was in place. I have asked the cleaning team to check the bedding and apologise for the inconvenience. I have also asked the cleaning team to address the mould issue you highlighted. A replacement can opener has been ordered. Instructions for the heating system are in the kitchen drawer, however the Hive system is very user friendly with a single dial on the front of the controller to set the temperature to a comfortable level. The property was recently fitted with a new combi boiler. There is no need to have the heating on for hot water. As soon as a hot tap is turned on the boiler automatically fires up to provide hot water. The taps may just need to run for a few seconds to flush through the cold water sitting in the pipes. Property Owner

  Reviewed by Howard3.8★Sep 2022

• "The location of the bungalow is great, very close to the sea with a large garden."

  We were disappointed by the cleanliness of the property, it needs a very good deep clean. Cutlery, drainer, pots & pans could all do with being replaced. Inside is looking very tired & needs a fresh coat of paint. Apart from that we enjoyed our stay. A nice touch was the welcome cake.

  Reviewed by Sharon3.1★Sep 2022

• "The property was only superficially clean."

  Parts had clearly not been cleaned for a long time. Cottage felt grubby and unclean. For example behind Tv, under seating, behind and under beds, pillows were stained when cases removed, doors were dirty. We were not impressed and this spoilt our stay. It was a nice touch to have a cake, some milk and flowers etc on arrival, but the cleanliness was not good enough and we don’t think the property was worth what we paid given other accommodation we have stayed in previously. Nice garden and good location close to beach.

  Dear Richard, Thank you for taking the time to provide feedback and discuss your concerns. I am pleased to hear our welcome pack was enjoyed and I apologise Monarfon did not meet all of your standards on this occasion. We are now approaching the end of a busy year so whilst the weekly clean has been carried out, we have noticed the need for a deep clean again. This is usually an annual deep clean however, going forward we may need to address the frequency. We replace all pillows annually but will ask the cleaners to review this to ensure there are no stained pillows left. We hope to welcome you back to Monarfon again. Kind regards, Nick Sharp Property Owner

  Reviewed by Richard3.1★Aug 2022

• "Good accommodation, plenty of room, very comfortable furniture and beds."

  Only criticism no draw space for clothing in the bedrooms and a tumble dryer would be ideal. Good spot for seeing the sights.

  Thank you for your feedback and we are pleased to hear you enjoyed your stay. We are aware some of the bedrooms lack draw space and we will look at the options to supply something suitable. We hope to see you again and would look forward to welcoming you back to Monarfon. Kind regards, Nick Sharp Property Owner

  Reviewed by Walter3.8★Jul 2022

• "I have got to say the reviews were pretty accurate, the place really could do with some TLC as there is mould in quite a lot of areas."

  I think it would be a good idea for Sykes to visit the property to check for themselves things that have been flagged up in the past and clearly have not been addressed. The third bedroom does not have a proper duvet it was just a mattress cover! There wasn't any hanging space so everything has to be left on the floor, you could easily put in a rail similar to bedroom two. The garden was a good size and secure for the dogs but a few less brambles would be nice. The property was close to the beach which we all enjoyed especially the dogs.

  Thank you for taking the time to leave is your feedback. The issue you raised regarding mould has now been addressed with ventilation added to the utility room, a deep clean and redecoration. All three bedrooms do have wardrobes, although it sounds as if the guests before you may have moved the hanging rail into one of the other bedrooms. I do apologise for any inconvenience this caused you. We had not been made aware that the single bedroom duvet was not on the bed. I have raised this with the cleaners and asked that they check all beds are made for guests on arrival. This should not have happened and I sincerely apologise. Finally with regard the garden, we do have a gardener attend the property each week and have asked for the points raised to be addressed. Once again thank you for your feedback and we hope you would consider revisiting Monarfon again. Kind regards Rob Sharp Property Owner

  Reviewed by Lyndsay3.8★Jun 2022

• "Generally the property was very good but there are a couple of things that need addressing, ie the rear utility room, the gardens need a general tidy up and maybe a second television in the kitchen/dining area."

  The location is great, so close to the beach but why has the local council made a one-way system, which by the way isn’t completely working. Would I consider going to Monarfon again. Yes, we all enjoyed our stay.

  Thank you for your feedback. I am so pleased you enjoyed your stay and would return to Monarfon. We have taken your comments onboard regarding the utility room and garden and have addressed these issues. We don't have any plans to add a second Television at the moment, but will keep an eye on guest feedback and will consider this in the future if it seems to be a recurring suggestion. Thank you for choosing to stay at Monarfon and we hope to welcome you back again soon. Kind regards Rob Sharp Property Owner

  Reviewed by Mark4.4★Jun 2022

• "Damp,dirty,cockroachs on the doorsteps ,a rat ran out of the brambles on the back garden."

  I think you yes you SYKES really ought to inspect the cottages that you let for clients.

  On receipt of this feedback we have contacted a local pest control contractor. He has suggested that in his view it is extremely unlikely that there were any cockroaches at the property and there are no signs of rats at the property either. SYKES have also independently inspected the property as a result of your feedback and have also confirmed they found no signs of rats or cockroaches, and that the property was generally very clean. There has been a damp issue in the utility room, however this has now been addressed. Kind regards Rob Sharp Property Owner

  Reviewed by Ian2.5★Jun 2022

• "The property is well position however there are some issues that need to be addressed."

  The lounge is particularly large and comfortable as is the en- suite bedroom. The other two bedrooms lack storage furniture i,e .Drawers and wardrobe. The single room has no drawers only a small bedside cabinet and only a portable rail to hang a few coats. The rest of the clothing had to be stored in the floor. The double bedroom only had corner cubby hole that was hard to enter, the inside was dirty and there was black mould growing on the wall has there was was in the adjacent corner. The whole room smelt damp .The annex to the kitchen was also full of black mould and very dirty also the area just outside the side door. The outside toilet was unusable, full of rubbish and the door off the hinge. This property is well below expectable standards. There are many things that need attention. I am disappointed that Sykes has allowed this to be rented. We packed everything back in the car and left on Wednesday morning as we could not put up with it any longer. We may never use Sykes again. ,

  I am really sorry to hear that our property did not meet up to your expectations. All bedrooms have a wardrobe, and we will consider additional drawer storage, however we need to balance this with the amount of floor space it would take up as many guests like the space that is available in the bedrooms. I do agree that there was a damp issue in the Utility room. This has now been addressed. The double bedroom wardrobe has been throughly cleaned and repainted to ensure there are no signs of the mould you mention. The design of the house limit the size of the wardrobe, but we do not advertise the property as having a 'walk in wardrobes' The rail in the single bedroom is about 2m long, this is larger than a standard wardrobe for hanging space and more than adequate for most guests. There is also additional storage for coats etc. under the stairs. The property is not advertised as having an outside toilet and this space is used for storage of tools, paint etc. the door should have been locked and I apologise for any inconvenience this caused. It would have been nice if you would have raised your concerns with us during your stay, but I do apologise that you were not happy with your visit. Kind regards Rob Sharp Property Owner

  Reviewed by Brian2.2★May 2022

• "Returned from a great holiday at Monarfon."

  The property is exactly as described but could really do with some TLC to tidy it up a bit. Some damp areas in the utility room, debatable DIY here and there and a broken blind in the master bedroom. That said, this would not deter us from staying here again. The property is very spacious, has a great size enclosed garden which was perfect for the dogs, and the location is just perfect - just a 5 minute walk down to the beach and a 5 minute (uphill!) walk to the nearest pub. Beds were super-comfy too. Some instructions on the door code & locking it would be useful, as would easily accessible instructions for the appliances & heating; these had all been put away in the bench cupboards with a load of books & games so we had to go hunting for them. No visitors book left in the property, which was a shame as we always like to fill in & look back at previous comments too. Wouldn't prevent us staying here again though

  Thank you for taking the time to provide us your feedback. We are so happy you had a great holiday. We have addressed the comment you highlighted regarding damp in the Utility room and the broken blind has also been repaired. All the books and games etc. were removed when the COVID-19 pandemic broke out to reduce the risk of infection, however it is now time to return to some normality and we will be reinstating these items for future guests. We hope to see you again and would look forward to welcoming you back. Kind regards Rob Sharp Property Owner

  Reviewed by Jane4.1★Apr 2022

• "Ideal location near the Beach,Spacious Accommodation."

  Very comfortable Ideal for families with children and dogs ..

  Reviewed by Sue4.7★Sep 2021

• "The house was very nice ,in a nice area, utility room the walls had black mould and cobwebs."

  the veranda had 2 broken chairs on it and the house was for 5 people. That is not all but I think the owner need to look at this property, We only ever book with Sykes and have two more properties to go to this year, and this is the first one in years that has let them down in our view.

  Reviewed by Beryl3.4★Sep 2021

• "There was no sea view Due to overgrown trees It had very steep hill Around property"

  Reviewed by Gerard3.4★Aug 2021

• "Monarfon is well positioned for the local beach and shops of Benellech, it has a lovely big dog friendly garden and the is very spacious."

  However we do feel that Monarfon has sadly been neglected over the years. Both the Double beds could do with new mattresses as neither offered real support, nightmare if you suffer from a bad back. Also one of the patio chairs had a broken seat, either replace it or remove it as it certainly wasn’t safe to sit on. The Kitchen was reasonably well equipped, however a baking tray wouldn’t have gone a miss, far better than having to use the grill pan all the time. Would we book Monarfon again, for location definitely, but having looked at the price for the same week next year, and somehow not expecting any improvements to be made by the owner, definitely not.

  Reviewed by Roy3.4★Jul 2021

• "We loved the cottage, the garden and the location."

  Absolutely no complaints whatsoever and we would certainly be happy to stay there again. If there was anything I'd add to the cottage at all it would be a radio in the kitchen!

  Reviewed by Diana5.0★Apr 2021

• "The instructions to access the property do not mention the fact that the entry code needs to be entered on to the pad on the front door (just below the handle) and do not relate to the key safe (which is also on the wall like most rental properties)."

  This omission caused us great confusion when we first arrived and took us 15 mins to discover that the key safe was actually redundant. The house itself is fairly basic but pretty functional and homely. The kitchen cupboards had a musty smell which remained on the plates and glasses. We found it better to leave cleaned kitchen items out on the side when not in use. There were no baking sheets at all for use in the oven with only the base for the grill available to cook items, which was fiddly and time consuming. The lack of a dishwasher is also a little frustrating. Aside of these issues, that could be very quickly remedied, the house was clean and warm. The bedrooms were a decent size with comfortable beds and efficient showers in both the en suite and family bedrooms. Very fast and effective Wi-fi and a good size TV. The addition of a cheap set top box would provide additional access to on-demand services not currently available. Great location for the beach and, overall, a pleasant stay.

  Reviewed by Stephen3.4★Apr 2021

• "This is our second time visiting Monarfon with our two dogs."

  The house is a fabulous size and the layout works well. Lovely en-suite to the main bedroom with a large walk in shower. The garden is large and I expect very pretty in summer. Sadly we experienced strong winds and lots of rain during our stay so only the dogs ventured into it briefly before running back to the warmth of the house. Tall fridge/freezer in the kitchen which is great if you feed your dogs raw food as plenty of room to keep it frozen and I believe the Benllech pet shop sells some raw food as well. Ideally situated for the wonderful Benllech beach with a nice pub just up the road (sadly restrictions in Wales meant pubs had to close at 6pm while we were there). We really enjoy everything Monarfon has to offer as a holiday

  Reviewed by Carla5.0★Dec 2020

• "The house was exactly as described and perfect for those with dogs."

  A large enclosed garden. The facilities were modern and in great working condition. During our stay we had a minor water issue but contacted the owner of the house directly who was appreciative of the information and willing to help. Would definitely recommend.

  Reviewed by Jodie4.4★Oct 2020

• "House and location were excellent."

  Minor points just to help people would be some instructions regarding bins, and local information, however we realise this may not have been possible at this time due to Covid 19 Otherwise a very enjoyable week, with great walks and fantastic views and places to visit

  Reviewed by Richard3.8★Sep 2020

• "In these difficult times since Covid then some things are understandably difficult."

  Although the accommodation met our needs it would have been good to know in advance that most of the things like books, games, dvds had been removed from the lounge area. Presumably to help with cleaning and contamination. I know this property has had some bad reviews and my view on this is that they are largely unfounded. It didn’t smell bad at all and all the bathroom facilities were very good. It’s obviously an old house but we were happy enough with it. The outside area could do with a good tidy up , it’s a big garden. The location is great and we enjoyed our stay. I would hesitate in recommending this property.

  Reviewed by Doug3.4★Sep 2020

• "The weather wasn't kind to us and I imagine that would be the case for many others, so it would be really useful if the property had an airer for drying clothes."

  There is a washing line in the utility area but it wasn't long enough for wet clothes from 5 people and they all slide to one end on it anyway as it's such a steep incline. Also, a dishwasher would be appreciated as I was gutted to realise that our holiday was going to include a tonne of washing up through the week (you are also then contending with how well other users wash up before you, a machine is much more hygienic). The front door needs to be fixed as we couldn't get in initially and we had times where it was making random announcements. As far as Sykes go, I was a bit disappointed and frustrated there was no communication on where we stood with our booking in the event it needed to be cancelled due to COVID, we had to wait for months once we had paid the full price I feel like it was only common courtesy that there should have been something sooner to explain "In the event of...". We were asked for the balance when it still looked uncertain the holiday could go ahead and I feel there should have been some reassurance provided at that point at the very least. However, the property was lovely, very comfortable, pretty well-equipped and an excellent position for the beach. Shops were close by for the essentials and a great chippie.

  Reviewed by Candice5.0★Aug 2020

• "Good break in a house that’s a little tired but with a very efficient central heating system which was ideal for a winter break!"

  .

  Reviewed by Pauline3.8★Feb 2020

• "Main reason for visit was to meet up with family who live in Anglesey."

  Cottage was surprisingly roomy. We managed to fit 9 round the dining table - although two of our number were young children. Well enough equipped although we improvised with a few kitchen implements - my late mother in law would be proud. Enjoyable week’s holiday. Weather not bad for November which allowed us 4 walks with the dog. Very likely that we will visit again.

  Reviewed by Hilary4.4★Nov 2019

• "Monarfon needs updating downstairs toilet bathroom utility room mold in bathroom ..."

  Monarfon needs updating downstairs toilet bathroom utility room mold in bathroom upstairs the beds were lovely comfortable needs a lot of tlc Anglesey it's self is lovely and only 4 mins walk to the beach

  Reviewed by Carol2.5★Aug 2019

• "I’ve already sent my feedback to you yesterday and I’ve also sent an email to the owners and copied info@sykescottages in."

  I’ve raised a number of issues which need looking into!

  Reviewed by Barbara3.4★Jul 2019

• "Storage in bedrooms inadequate."

  A bread bin would be useful and the toaster needs replacing.

  Reviewed by Brian3.8★Jun 2019

• "Great location, lovely garden, nice bathrooms and all the facilities you need."

  Reviewed by Graham5.0★May 2019

• "We really enjoyed it at the cottage, the layout was very good and it was lovely to be near the sea."

  The dogs really enjoyed it, Cadbury was in the sea every day. We would go back again, as the area was beautiful and not far to the shops, could walk there.

  Reviewed by Karen4.7★Mar 2019

• "Good time had"

  Reviewed by Susan3.8★Dec 2018

• "Monarfon is a comfortable place with nice touches and in a great location."

  Very spacious and clean, with little goodies left for you to enjoy whilst staying there. Good size garden for our two little dogs to explore. Would definitely recommend and we will definitely be returning.

  Reviewed by Linda5.0★Nov 2018

• "Monarfon is a spacious well presented house close enough to walk down to the beach or you can take the car and park on the sea front ir in the car park ."

  The beach is dog friendly between September and March but not in the summer. You can get in some good walks along the beach at low tide. We had a very good holiday x x

  Reviewed by Joan4.7★Nov 2018

• "Very pleased with holiday cottage it matched the description well."

  Very comfortable beds & short walk to beach. Nice to have the WiFi included too.

  Reviewed by Tracey4.4★Jul 2018

• "The enclosed garden was excellent and large, our dog Jasper really loved it ."

  The owners made us feel very welcome

  Reviewed by David5.0★Jun 2018

• "Lovely cottage - very comfortable and excellent garden for our dogs."

  Couple of negatives - veranda being repaired? looks as though this has been ongoing for many weeks. Dustbins overflowing when we arrived - obviously hadn’t been emptied and looking at the comments in book does not look as though this is unusual! These couple of problems did not spoil our holiday - we loved Bennlech and would definitely return at a later date.

  Reviewed by Helen4.4★Jun 2018

• "Close to lovely beach."

  Layout of accommodation was good. Excellent facilities. Friendly and very helpful owners.

  Reviewed by Colin5.0★Jan 2018

• "Fantastic location nice big house but downstairs needs updating and lots of cobwebs on beams and in utility area the owners are really nice and nothing is too much trouble but they need to either check after the cleaner has cleaned or think about hiring a new one as I had to clean quite a few things before used."

  Reviewed by Donna3.5★Dec 2017

• "Warm,comfortable and well located."

  Good sized rooms and a spacious private garden for our small dog , so good we booked again before we had even left to come home

  Reviewed by Pamela4.8★Nov 2017

• "Great location."

  Lovely garden, ideal for dog. Nice House with plenty of space.

  Reviewed by Roy5.0★May 2017

• "The cottage was very spacious, warm and comfortable."

  It's proximity to the beach and the town of Benllech was fantastic and it was also a great base to explore the rest of Anglesey.

  Reviewed by Michael4.8★Apr 2017

• "A clean and comfortable cottage which was a very good base for a visit to Anglesey."

  Local facilities were very good and the local beach provided our dog with plenty of exercise opportunity.

  Reviewed by George4.8★Mar 2017

• "Fantastic location and cottage was lovely."

  We would highly recommend

  Reviewed by Susan4.6★Dec 2016

• There are no reviews featuring this term Show all reviews