Craigside

28 Customer Reviews

• "We had a lovely stay, great location (although we did struggle to locate it in the dark - it's down the private drive next to Cotswold Outdoors)."

  Enjoyed the hot tub very much. Would def look to stay again if in the area and that's probably the best feedback you can give a holiday let!

  Reviewed by Karen4.7★Oct 2024

• "This was our fourth stay at Craigside as we love this accommodation."

  Thank you for the welcome pack that was a lovely surprise and we were really pleased with the updates to the property. We found the house to be clean and comfortable as usual and will definitely be back to make more memories in Wales. The location is ideal for exploring the Snowdonia region and in the evening there are plenty of options to eat out without taking your car. I would highly recommend this property it is perfect! Thank you to the owners we will definitely book again for our fifth visit!

  Hi Amy, so lovely to host you at Craigside for a fourth time and we are very pleased to hear you appreciated the updates :) Hope to see you again soon! Best Wishes Greg and Lizzie Property Owner

  Reviewed by Amy5.0★Oct 2024

• "Had a lovely week."

  Properly ideally located for Snowden . The house had eveything we needed and lovely touch with the welcome gifts.

  Hi Paula-lin, thank you very much for your positive feedback. Great to hear you enjoyed your holiday at Craigside and we hope to see you again in the future. Best wishes Greg and Lizzie Property Owner

  Reviewed by Paula-lin5.0★Sep 2024

• "We have just returned from a wonderful stay at Craigside."

  The location is perfect and very close to the pubs, shops and restaurants. The house was very clean and tidy and the owners have clearly taken on board previous comments. The hot tub was a great addition and the welcome pack was lovely. We would definitely stay again.

  Hi Sarah, thank you so much for the positive feedback, we’ve worked very hard to make improvements recently. We’re pleased to hear you had a wonderful stay and we hope to have you back in the near future! Best Wishes Greg and Lizzie Property Owner

  Reviewed by Sarah4.7★Jun 2024

• "A lovely property close to the centre of Betws-Y-Coed."

  We enjoyed the hot tub and being able to walk into the village. Some damp in the bedrooms. Would benefit from a closed in area for any guests with dogs.

  Hi Lyndsey, we have appointed new cleaners to look after Craigside as of 28th June due to a few weeks of similar feedback from other guests. I am very pleased to hear you enjoyed the property and location. We hope you come back soon and can see the improvements that had been made since your stay. Best Wishes Greg and Lizzie Property Owner

  Reviewed by Lyndsey3.8★Jun 2024

• "Lovely location."

  The property is gorgeous. Very spacious. Needs a deep clean. Surfaces clean but behind chairs, furniture, beds even under tables were full of bits. Cobwebs in each corner of lounge and in window recesses. Back door to hot tub lock is not fully locking and needs abit of assistance. We had an issue with upstairs toilet flush. A very nice gentleman came out to mend it on a Sunday, thank you. It didn't spoil the holiday as overall the property is perfect but maybe abit of tlc required.

  Hi Andrea, thank you very much for your feedback and I am pleased to hear you enjoyed your holiday and staying Craigside. Thank you for notifying me of the cleaning not being up to the high standard expected of a holiday home. We have taken this on board and made changes to resolve this. We hope to see you again :) Property Owner

  Reviewed by Andrea3.8★May 2024

• "The property is not cleaned to a required standard mould in bedrooms, floors not hoovered, grease / tide mark in hot tub, living room has a smell of damp dog and a central heating system that is set to return to 13oc 3 times a day in the end we returned home pretty disappointed."

  Hi Chris, good to speak with you and thank you for the videos you sent by WhatsApp. My apologies again the property was not up to the high standards expected of a holiday home. I was very apologetic regarding this and did my utmost to resolve this as promptly as possible. All of the above issues were then resolved upon the evening of your arrival, while you were out for dinner. Thank you also for your message of “Pleasantly surprised the place is much cleaner/up to a good standard thanks for sorting it out ” It is a shame this is not reflected in your feedback. Property Owner

  Reviewed by Chris2.2★Apr 2024

• "The picture on the website totally misrepresents the view of the area in which it sits."

  It’s not as expansive as shown therefore when you arrive you feel a bit underwhelmed. The cottage is comfortable and with plenty of equipment to enjoy a relaxing holiday, as previously stated by others there is an abundance of cobwebs, which could have easily been removed before our arrival. The welcome pack was great and local amenities very close and the Royal Oak does great food, the grandkids loved it. All in all it’s a great place to stay with good local links we loved the log fire. Yes I’d come again very peaceful and restful

  Hi Mr Manterfield, I’m delighted to hear you will be coming back to stay at Craigside. We’ve taken on board all of your points and have made changes to improve the guest experience in the future. We will look forward to welcoming you back in the near future and I am confident you will be pleasantly surprised at the improvements :) Property Owner

  Reviewed by P3.1★Apr 2024

• "Craigside Holiday Cottage is a nice place for a break."

  It's close to shops, cafes, and fun things to do. The house gets warm fast when you turn on the heat, which is great. The bedrooms are big, the beds are comfy, and there's plenty of room to store clothing and items. The bathroom is also good. It has a wet room and a nice shower. But, the cottage could be better. It needs a good clean. There are crumbs under the dining table, the bathroom cabinet is dirty, there are cobwebs throughout the property, and the kitchen tools like the chopping board are not clean. There's also mould in almost every room, some kitchen tools are melted, and some glasses are chipped. The cottage feels old and worn out (tired). It would be good to have hooks near the hot tub to hang towels. Overall, Craigside Holiday Cottage has some good points, but it needs some work to make it really nice for guests. With a bit of cleaning and fixing, it could be a great place to stay.

  Hi Michael, thank you for your feedback, it’s most appreciated. We have invested a lot on improvements to the property following your stay and hope to see you again in the near future Property Owner

  Reviewed by Michael2.5★Mar 2024

• "Everything was really good and we enjoyed the hot tub, maybe a bit too much as it got dirty before the week was up."

  Maybe it could be cleaned and refilled half way through the stay?

  Reviewed by Hannah4.7★Feb 2024

• "Beautiful property, in a wonderful location."

  Highly recommended. Further suggestions: A “welcome pack” with basics such as milk, tea/coffee would have been useful (there was no fairy liquid on arrival). Also, an information pack containing WIFI, heating instructions, hot tub instructions etc. and local recommendations for food, shopping etc would be helpful for future guests. However, we had a wonderful stay!

  Hi Abigail, thank you for your kind words and we are pleased to hear you enjoyed your stay. My apologies for the lack of instruction, we had just ran out of welcome brochures, which have now been replenished. All bookings going forward now include a welcome pack also, so there are some basic essentials upon arrival Property Owner

  Reviewed by Abigail5.0★Feb 2024

• "We had a fabulous stay at Craigside, the property is ideally located within walking distance of shops and restaurants within Betws-Y-Coed."

  Craigside is a very comfortable house with big rooms that have a lovely warm homely feel to them. The bedrooms are also roomy with big windows and comfy beds. We would definitely return we had a very relaxed few days which is exactly what we wanted.

  Reviewed by Tracey5.0★Dec 2023

• "Fantastic location we love this cottage and have booked our third visit for 2024."

  Highly recommend you try it out perfect for exploring the Snowdonia region.

  Reviewed by Amy5.0★Nov 2023

• "Lovely holiday accommodation with everything you could need including hot tub."

  Loved the qwerky little windows. The wine and cake left were a lovely treat as well. Only one very minor thing was that the front sitting room smelt of damp dog, it wasn’t a big problem for us and may have been from previous occupants. Would definitely go back again.

  Reviewed by Janette4.7★Sep 2023

• "Very comfortable and clean house in a great location."

  Felt like home from home. Only downside is the state of next door's garden - maybe some improved fencing would make this less noticeable - didn't spoil our stay however.

  Reviewed by Richard4.4★Jun 2023

• "Fantastic property and in a great location, and the hot tub was a god send after days of strenuous hiking and biking!"

  The house has everything you need and was spacious, clean and well equipped with everything you need. Only very minor gripe was that the TV was a bit small and slow/confusing to use but not the end of the world. In the words of Arnie “I’ll be back”

  Reviewed by John4.1★Jun 2023

• "A really comfortable property, ideally situated for accessing all the facilities of Betws-y-Coed which are plentiful."

  A very generous welcome pack, many thanks. We have been to this area many times and this village is perfectly placed for visiting so many different places eg Anglesey, Portmeirion, Bodnant, Llandudno, Slate Museum, Caernarfon etc. The next door property may not be the tidiest, but they cause no problems, which is the main thing.

  Reviewed by Wendy5.0★May 2023

• "Great location and lovely sized property with everything you need inside."

  We will stay again. Only suggestion would be to put some screening/gate beside the house so when in the hot tub you have some privacy.

  Reviewed by Wendy5.0★Apr 2023

• "The cottage was comfortable, We were disappointed with a couple of things: 1."

  There was no enclosed garden 2. The neighbours made the whole area seem like you were living in a Rubbish dump for a week. 3. Photos were misleading with the amount of green areas you can actually use 4. The fireplace was in the Dining room which was a pointless place to have it - couldn't enjoy it in the evening without sitting uncomfortably at the dining table 5. Water pressure in the shower was awful and no hand held part which meant it took much longer to shower than needed. We had a relaxing week however and inside the cottage was very nice. Location was great especially as we didn't really drive anywhere. Thanks

  Reviewed by Peter3.1★Apr 2023

• "Absolutely wonderful place to stay."

  The home was made to be very comfortable, the facilities were brilliant. Specifically the proximity to the shops and restaurants was great, considering that it was nice to be slightly set back from the main drag of tourists. The road is close and noisy, but once inside the house, the noise didn't bother us. Close to so many wonderful places, and the kitchen and cooker was a joy. Not to mention the well maintained jacuzzi. There were a few light bulbs not working and sadly no replacements but again, small things that didn't hinder our enjoyment. We will be rebooking!!

  Reviewed by Sandra4.7★Apr 2023

• "Amazing property very clean and comfortable we will definitely be back and have recommended it to our friends and family."

  Ideal location everything you need in walking distance.

  Reviewed by Amy5.0★Mar 2023

• "Great home and great location!"

  Had a great stay! Thank you.

  Reviewed by Marie4.7★Mar 2023

• "This is a lovely house, only a short distance from restaurants, shops, and pubs, with great walks from the front door up into the woods and lake behind."

  And you can hear a waterfall from the house, which is lovely, but otherwise it is really quiet even with front windows open. The property itself is exactly as advertised, very warm and comfortable and very clean, with everything you could need in the kitchen, including a massive Rangemaster cooker. It suited our mixed age-group family perfectly. We are used to keeping our two spaniels close by when using the hot-tub or garden, so the fact that there was no fully enclosed space to the rear wasn't a problem for us, but others might want to take a pet barrier just for peace of mind. The comments in another review about the untidy garden adjacent are accurate, but as this is only visible from an upstairs window, it did not diminish our enjoyment of Craigside in any way. We plan to return, perhaps when the weather is warm enough to enjoy having breakfast in the big garden!

  Reviewed by Elizabeth5.0★Jan 2023

• "We had a wonderful Christmas stay, just what we needed."

  The cottage was beautifully presented and spotless. There was a little welcome pack and useful necessities like tea bags etc if we'd not brought our own. The kitchen was the best equipped cottage I've stayed in. Hot tub was lovely and the location amazing, being so close to shops, pubs and restaurants. My only negative comment was the outlook from the rear of the house. Sadly the neighbouring house doesn't seem to look after their garden which was more of a dumping ground and has an unsightly static caravan. This clearly isn't the fault of Craigside which was the complete contrast and immaculate.

  Reviewed by Hayley5.0★Dec 2022

• "Three generations of the family adore Snowdonia."

  Granny and Grampa have been holidaying here for over 50 yrears. The dog is new. Our favourite Bettws y Coed cottage does not take dogs, so we discovered Craigside. It had a lot to live up to and it did not disappoint. Loved the location, so quiet and private. The house was welcoming and accommodated us in comfort. Lakes and rivers are all very well in Summer (we were last up here in August) but a hot tub is just the ticket for Autumn. Think the dog will be coming back. We are talking about February.

  Reviewed by Peter5.0★Oct 2022

• "Loved the house Great location Hot tub fabulous Everything you could possibly need Really welcoming and a lovely complimentary surprise bottle of wine and cake plus a large bottle of milk in fridge."

  Would love to stay there again Julie, Cheryl and Jane

  Reviewed by Julie4.4★Sep 2022

• "Advertised with a wood burner but marked “do not use” Leak in the bathroom coming from shower, water gathers to right hand side of sink."

  Hot tub not warm enough to be used on first night Toilet rolls, fairy liquid and oven gloves to be provided Toilet roll holder in downstairs toilet is broken Shower requires a good deep clean.

  Reviewed by Audrey4.4★Sep 2022

• "Absolutely amazing home in a brilliant location."

  The house has everything we needed and more. Being able to walk to the shops and bars was a huge plus. Mountain biking and hiking from the doorstep resulted in 2 very happy humans and 2 very happy dogs. With the added bonus of being able to recoup in the hot tub after long, active days. Thank you so much for creating such a relaxing environment for our holiday :)

  Reviewed by Helen5.0★Jun 2022

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