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"Our stay at this property was deeply disappointing, and the communication with the owner following our visit was unprofessional, inappropriate, and disturbing."
Communication:
The owner’s tone was accusatory and unprofessional throughout our interactions. They made inappropriate comments about what we were wearing during our stay, which raises serious concerns about guest privacy. It is highly unsettling to feel that your personal choices and privacy are being monitored and commented on. This behavior is entirely unacceptable and unprofessional for anyone managing a rental property.
State of the Property:
The cottage was in a terrible state when we arrived. There was a severe fly infestation, with dead flies scattered on the floors and surfaces. We resorted to setting traps multiple times a day, catching dozens of flies each time. The root cause seemed to be the property’s “own sewage system,” which is both concerning and unhygienic.
The property was advertised as dog-friendly, but the owner later complained about dog hair, even though hair was present in the carpets upon arrival, likely from previous guests. Additionally, the property was extremely cold, forcing us to wear jackets indoors the entire time. The heating system was inadequate, and the WiFi did not work in parts of the house.
We paid nearly £400 for a seven-night stay, and the experience fell far below acceptable standards. Despite leaving a thank-you gift and refraining from immediate criticism, the owner’s response to minor messes caused by unavoidable circumstances was appalling and overly harsh.
Conclusion:
This property was advertised as a home away from home but turned out to be a nightmare. The poor hygiene, lack of proper heating, and deeply concerning communication from the owner made this one of the worst stays we’ve ever had. I would strongly advise future guests to avoid this property unless substantial improvements are made to both the cottage and the owner’s approach to guest interactions.
Reviewed by Sachini1.6★Nov 2024
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"Had a wonderful stay at a great cottage in a good location for exploring north west Wales."
Our host had put the heating and lights on for us as we were arriving quite late, it got the stay off to a great start.
Reviewed by Paul4.7★Oct 2024
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"We absolutely loved our stay here!"
The cottage was perfect and had everything that we needed and I’m sure if we needed anything else we could’ve asked the owners and they would’ve helped us!
It is a short drive to the beach which is lovely and there’s a great pub just down the road.
We can’t wait to come again! Thank you so much for our lovely stay x
Reviewed by Helen5.0★Oct 2024
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"We had a lovely week at Bwthyn Ael Y Bryn."
The cottage is cosy and extremely well equipped. Highly recommended.
Thankyou Karen .
Property Owner
Reviewed by Karen5.0★Sep 2024
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"Very clean and we'll equipped cottage."
Really nice owners wine and chocolates for a welcome gift was really nice
Thankyou Mark
Property Owner
Reviewed by Mark5.0★Sep 2024
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"Lovely property and well stocked ."
Had nice enclosed garden so our 2 dogs could have a run round off lead
Friendly owners and amazing cakes brought round which were delicious
Nice garden centre across the road with cafe
Great location for getting out and about with definitely go back
Thankyouso much Karen .
Property Owner
Reviewed by Karen5.0★Sep 2024
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"Stayed for a recent short weekend away."
The cottage is well equipped with everything we needed with two young children. The location serves as a great base to explore North Wales, Porthmadog and Caernarfon areas. The garden centre close by has a good cafe too. Hope to return in the future. Thanks!
Thanks Robert and Family .
Property Owner
Reviewed by Robert4.7★Sep 2024
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"Absolutely wonderful quirky cottage, everything you could possibly need and more."
Very cosy and comfy making it really homely. Secure and inviting garden which was great for our dog and ourselves.
Reviewed by Jacqueline5.0★Jul 2024
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"Very clean, well equipped cottage."
Very warm welcome extended to us by very helpful, friendly owners.
Lovely area.
Reviewed by Jennifer5.0★Jun 2024
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"We had a wonderfull stay, Nerys was so welcoming & helpful."
There was everything we needed for a comfortable, cosy stay and a safe garden for the dogs, plus beautiful dog friendly Criccieth nearby.
Reviewed by Janet5.0★May 2024
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"Generally a v good standard,v clean and v well equipped."
V nice welcome pack too which was a nice touch.
Head height in bedroom we found difficult and would have preferred dining table to a breakfast bar but those are a personal preference and not a criticism as we were aware of both Pryor to arrival.
Location was good for easy access to lleyn peninsula snowdonia and Anglesey which we appreciated but traffic noise was more than we had anticipated ,especially noticeable when using the secure dog friendly garden.all said we had a nice short break so many thanks to all concerned.
Reviewed by Byron4.4★May 2024
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"Warm welcome from mrs williams,Nice surprise upon arrival with chocolates and wine and warm and cozy cottage fully equiped ."
Reviewed by Ryan4.7★Oct 2023
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"Had a great few days, everything was as expected and hospitality 5 star"
Reviewed by Glenys5.0★Oct 2023
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"Everything was as in the description and the owners were most helpful."
A really nice touch were the chocolates, wine and flowers.
Reviewed by Peter5.0★Oct 2023
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"Lovely, cosy & well equipped cottage."
Good base for the beaches, and the mountains and forests of Snowdonia.
Reviewed by Michele5.0★Sep 2023
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"We had a fantastic stay, perfect location for visiting the surrounding area and Criccieth only 5 miles down the road."
Situated on a main road but you couldn't hear the traffic at all inside. The accommodation itself was spotlessly clean on arrival along with beautiful flowers, wine and chocolates and everything was provided. The beds were extremely comfortable and the enclosed garden was perfectly dog friendly. The owners were so friendly and helpful, we shall definitely be returning. There is so much to see and do in this part of Wales, you're spoilt for choice.
Reviewed by Brenda5.0★Aug 2023
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"Great location for exploring Snowdonia and Llyn peninsula."
Clean cottage with excellent kitchen facilities. Loved it here!
Reviewed by Samantha5.0★Jul 2023
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"On arrival we were delighted to find that Nerys and her husband kept the cottage absolutely pristine."
We have never been so lucky as to go to somewhere so well equipped. Everything you need was there for you, including a bottle of wine ,chocolates and flowers.
The owners were delightful, infact Nerys baked us some cakes and I think my husband has found another tractor enthusiast!!!!!
Garden was great for the dogs and plenty of patio furniture for us humans too.
All in all, a really comfortable, quiet and relaxing atmosphere.
We would definitely recommend the cottage and its owners especially if you want to get away from it all.
Absolutely "spot on".
Rose and Colin maddock.
Reviewed by Colin5.0★May 2023
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"Great host and property."
Extremely well mannered host who thought throught the most minor details to make our stay as pleasant as possible. Will definitely be returning on our next trip to wales.
Reviewed by Rahul5.0★Apr 2023
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"Lovely cosy and comfortable cottage, well equipped, good base for various beaches, very welcoming hosts, will definitely re-visit in the future."
Reviewed by Angie5.0★Mar 2023
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"It was a nice trip and the cottage is really clean, well maintained with a very nice landlady."
Highly recommend.
Reviewed by Atin4.4★Feb 2023
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"This is a wonderful, clean and fully equipped little cottage, has ample parking, a very secure garden and luxurious comfy beds."
This property has clearly been thought about by its owners Nerys and Dewi.
There is a beach, 15 minutes drive away, which is great for running the dogs (after 30th Sept), and small aircraft museum too. Supermarket in Porthmadog - 6 miles drive. Snowdon approximately 15 miles away if you're looking to experience walking in the mountains.
This cottage is on a busy road, which I hadn't appreciated, however road noise is minimal and not really and issue, although the frequent the cattle market opposite, can make it difficult to turn out of the property.
You couldn't really ask for more - everything to hand.
Reviewed by Ange4.1★Oct 2022
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"I don't think I've ever stayed in such a comfortable and well equipped holiday cottage."
We rarely eat out during our holidays as it's not that easy with our dog, so having such a well equipped kitchen made a huge difference to me. The added touch of welcome chocolates, flowers and wine was a real delight too. Nerys was a wonderful host and even treated us to some home baking, which was delicious. The enclosed garden was perfect for our dog and would be wonderful for sitting out and enjoying summer evenings. The location was ideal for accessing all the places we wanted to visit.
Reviewed by Rachel5.0★Oct 2022
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"Probably the best accommodation we have stayed in."
Host who lives next door lovely …flowers ,crocs and wine left on arrival and she came round with a box of homemade cakes mid week !
Reviewed by Jennifer5.0★Sep 2022
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"Lovely place ."
Host very generous . Wine , chocolates & delicious home made cakes . Kitchen well kitted out with everything you need . Garden just great for the dogs . National park so close . Definitely recommend .
Reviewed by Rosie5.0★Aug 2022
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"What a Jewel in a crown, we both, along with our canine pal, thoroughly enjoyed our long weekend, in the hottest part of the year."
The facilities provided by Nerys & Dewi are second to none, they are indeed a really considerate & compassionate couple, who put us holiday makers first, we’ll be back for a longer stay hopefully. Thank You kindly. Lynda. Carlos & Enzo.
Reviewed by Carlos5.0★Jul 2022
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"Cottage had everything we needed."
Owner lived next door and was lovely. We were greeted as we arrived and there was a bottle of wine, flowers and a box of chocolates waiting for us which we thought was a lovely touch. We had a meal booked at the goat the say we arrived for our anniversary and Nerys kindly gave us a lift to the pub so we could both have a drink. Cottage was immaculate- yes the ceiling in the bedroom was very low but it added to the quirkiness of the place. Garden safely enclosed for the dogs. All I. All a lovely place to stay.
Reviewed by Glyn5.0★Jun 2022
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"Thank you for making our weeks stay in North Wales so lovely."
The cottage was all we could have wanted. It was comfortable and welcoming.
We would happily recommend anyone to come and stay here.
Located just away from the mountains it’s location is ideal for exploring the coastline and Llyn peninsula as well as Snowdonia.
Reviewed by Jeanette4.7★Jun 2022
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"Really well appointed cottage in a good location for exploring North West Wales."
Cottage was really clean and lots of thought put in to having all the right things available; making our stay very comfortable. Lovely touch of a welcome bottle of wine and chocolates was much appreciated and Nerys was very helpful and lovely to chat to. Couldn't ask for much more really.
Reviewed by Michael5.0★May 2022
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"Everything was perfect and the hosts were the best nothing was any trouble they were so nice"
Reviewed by Susan5.0★May 2022
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"Everything you could think of is catered for."
I took my slow cooker, pans and knives (didn't need them). The cottage is quaint and quirky with comfy beds for a restful sleep. Lots of dvds, books, cards, domino's wifi. Nerys and Dewi were lovely hosts giving pointers on local sights and things to do - with flowers, chocolates and wine on arrival being an appreciated touch. A great base with lots of beaches, towns, supermarkets etc close by. The only downside was that we had to leave
Reviewed by Nicola5.0★Apr 2022
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"We loved our stay at Bwthyn Ael Y Bryn, such a lovely cosy little cottage, beautifully equipped and spotlessly clean."
The owners, Nerys and Dewi were absolutely lovely, so welcoming and kind, it would be a joy to return just to see them again! We had a fantastic meal at The Goat just down the road and at Dylans in Criccieth, both highly recommended. This was the perfect getaway house for us with our dog, we couldn't have wished for more!
Reviewed by Ali5.0★Mar 2022
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"This little cottage is perfectly provided like home from home."
It was cosy, warm and living areas spacious as well as outdoor areas for the dogs.
Great location only 5 mins drive from everywhere and great walks near by.
The owners were pleasant and just let us get on with our stay.
The only down side for me was there was no view from the cottage and the low ceilings and door at the rear, I banged my head several times and was walking hunched over whilst upstairs.
Reviewed by Stuart4.7★Feb 2022
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"This property is lovely it was like home to home."
Reviewed by Andrea5.0★Feb 2022
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"A lovely cottage with all mod cons."
Nerys the owner was really warm and welcoming, the flowers, chocs and wine were a nice touch! Great location with lots to do in the area- would highly recommend!
Reviewed by Joanne5.0★Oct 2021
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"Very pleasant stay, owner was extremely helpful and welcoming."
Cottage was compact but had everything that we needed for the week and it was a great place for dogs with a good sized enclosed garden.
Reviewed by Steven4.4★Oct 2021
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"We were greeted with a lovely warm welcome from our host."
The cottage was spotlessly clean and so well equipped (the kitchen was better equipped than mine at home) Nothing was too much trouble for the owner and she was always on hand to help and give us local knowledge. The location is perfect if you’re after a quiet break but was still fairly local to amenities. Great location for some of the best walks and lovely beaches close by. I’d definitely recommend this property and would certainly stay again if I come back to the area for another holiday.
Reviewed by Debbie5.0★Sep 2021
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"We had a lovely stay at Bwthyn Ael Y Bryn."
The cottage had everything we needed and exceeded expectations with a great new outdoor seating area. This part of Wales is fantastic to visit, with amazing scenery and lovely beaches all within easy driving distance of the cottage. Would definitely recommend.
Reviewed by Gill5.0★Sep 2021
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"The hosts for this cottage were amazing, lovely couple."
The Cottage itself was immaculate and very cosy. There were 4 of us who stayed, 2 adults and 2 children and it was perfect. The hosts were so friendly and welcoming and we had an amazing holiday in North Wales. I would definitely stay here again and would highly recommend it.
Reviewed by Harminder5.0★Aug 2021
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"Lovely place, lovely people who provided everything we needed and more."
We had a great time.
Reviewed by Michelle5.0★Aug 2021
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"Beautiful well, equipped cottage in a great location."
Everything you could ask for in kitchen. Hosts Nerys and Dewi very friendly and helpful.
Welcome gifts if wine, chocolates and flowers a very thoughtful touch. Would definitely return.
Reviewed by Aimee5.0★Jul 2021
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"The cottage is ideal for couples and families, with the location being close to Criccieth, Caernavon and Snowdonia."
The house was in pristine condition, with a nice open kitchen and lounge along with two decent-sized bedrooms.
There's a pub just down the road which is great for a meal and the Wi-Fi is really good in the cottage, with a nice space out in the garden for when the weather is nice.
Reviewed by Matthew4.4★Jun 2021
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"This is a beautiful cottage."
Nerys, the owner, has thought of everything. From my first contact with her, she has been extremely friendly & helpful. She greeted us upon arrival & showed us around. There was a bottle of wine in the fridge, chocolates & fresh flowers to greet us. The cottage was spotlessly clean, the cleanest cottage we have ever stayed in. The best equipped cottage for a holiday. It was perfect & Nerys & her husband Dewi gave us lots of information on the local area. The Llyn Peninsula is stunning, we had fabulous weather with only 1 day where it rained. I cannot recommend this cottage highly enough & we will definitely be returning.
Reviewed by David5.0★Jun 2021
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"Lovely cottage, very friendly owner home from home, everything you need,
Stairs and height of bedrooms not suitable for elderly or diabled."
Reviewed by Iris4.7★Jun 2021
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"The owner was friendly, approachable and made us feel so welcome."
Everything you could possibly need was available to us in the cottage. The cottage was clean and tidy and very comfortable. We got to meet the owners dogs and the last two puppies from a recent litter, all bonuses as far as we were concerned to what was a wonderful and restful week, long overdue and very much appreciated. We have already booked another week for Spring and are very much looking forward to returning x
Reviewed by Fay5.0★Oct 2020
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"Really friendly and welcoming everything you could ever need"
Reviewed by Amanda5.0★Oct 2020
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"What a great find."
We have explored most of South Wales as a family but wantes to go North Wales this time. With over a 6 hour drive from Oxfordshire it was definitely worth it. a lovely little, compact house with everything you can ask for and more. We were welcomed with open arms and the owners couldn't do enough for us. The weather held for the majority of the time but we were prepared for it. my dog, loved exploring the beautiful walks that were nearby and the evenings were filled with games and reading in lovely cosy house. I don't normally sleep very well if not in my own bed but the bed was lovely and comfortable i slept really well. We will definitely be back
Reviewed by Maria5.0★Aug 2020
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"We had a very warm welcome from the owner and the cottage had lots of thoughtful touches."
The position of the cottage was handy for exploring and it was very well equipped. We would love to return.
Reviewed by Peter5.0★Aug 2020
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"We had a lovely greeting from Nerys on arrival, flowers and bottle of wine and homemade cakes greatly appreciated."
Wonderful cottage with all mod cons, we had a great holiday. Thank you.
Reviewed by Nicola5.0★Sep 2019
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"Not ideal for taller people as upstairs is beamed."
Reviewed by Christopher4.4★Sep 2019
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"This was our first stay in the cottage."
The owners, Nerys and Dewi, were very friendly and helpful. The cottage itself was very comfortable, spotlessly clean and very well equipped. It was clear that considerable thought had gone into what was needed - the kitchen particularly so. The enclosed garden was great for the two dogs as were the two fields at the back. We were very fortunate with the weather and all enjoyed sitting by the stream.
The location of the cottage is ideal for exploring the Snowdonia National Park as well as the Lleyn Peninsula.
The garden centre and cafe opposite deserve a mention also.
Thank you Nerys and Dewi, we had a lovely time.
Reviewed by Julia5.0★Mar 2019
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"The peace and tranquillity of the barn , hosts were very welcoming."
All three of us enjoyed every minute of our stay would highly recommend it's a beautiful place . Everything at hand for you to use Eddie our little Frenchie loved the beach and the quaint little pub were we were made most welcome.
Reviewed by Julie5.0★Sep 2018
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"The cottage was a great base for us to explore the area with our two year old daughter."
There is plenty to do nearby and the cottage was nice, clean and comfortable. We had everything we needed and the hosts were very friendly.
Reviewed by Alex5.0★Aug 2018
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"This cottage has everything you need just like a home from home, restricted head space is a bit difficult and there was some road noise but all this is stated in the listing, the owner was very approachable and helpful, sat in the garden everyday and watched the birds and it was fully enclosed for the dog."
Reviewed by Margaret5.0★Jun 2018
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"Having booked with Sykes Cottages before I know the descriptions about the cottages are usually pretty accurate."
Where we stayed at Bryncir gave very good access to both mountains and beaches. It is an ideal location for those wishing to walk, cycle, wild swim or have the odd day relaxing at the coast or sightseeing. Long distance cycle path no. 8 passes within 2 minutes cycle ride of the cottage, and there are several good walks within 20minutes drive in every direction. The owners are very helpful, and any problem is dealt with immediately.
Reviewed by Kathleen4.4★Jun 2018
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"Positives - well equipped kitchen, good location for touring, friendly owners
Negatives - on a busy main road, small with very restricted head space upstairs."
Misleading - details say that cottage has its own garden. The one day the weather was good enough for lunch outside, I opened the back door and found that the owner, friends and dogs had taken it over. Quite annoying. Details should also warn about location a busy main road.
Thank you for your feedback. The property does have 2 acres of land and as soon as I saw you in the back garden we returned back to the house.
Property Owner
Reviewed by Jonathan St Benin4.1★Jun 2018
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