Bryn Gwynedd

20 Customer Reviews

• "Had a very good stay in Conwy ."

  Bad points garden could do with tidy up 1st floor shower room black mould outside of shower cubicle on floor and pink mould over a large surface of tile grout inside cubicle Bath room window handle hanging off and window frame very dirty because you can not shut it!

  Thank you for your feedback. We're glad to hear you had a good stay in Conwy, we sincerely apologise for the issues you encountered we only wish these had been raised during your stay for a chance to remedy the issues. I have asked the manager of the cleaning team to attend the property to conduct further investigations and the gardener to tend to the garden. I will personally attend the property for a full inspection to ensure it is up to the high standard we expect for guests. We appreciate your input, as it helps us improve the experience for future guests. Thank you again for bringing these matters to our attention, we hope to welcome you back for an even better stay next time. Property Owner

  Reviewed by Richard4.1★Sep 2024

• "We had a great week in Conwy."

  Bryn Gwynedd is a fabulous house in a great location just 5 minutes walk to Conwy. Having off road parking for both cars was great too. Would definitely recommend this property.

  Thank you so much for your kind feedback! We're thrilled to hear that you had a fantastic week in Conwy and enjoyed your stay at Bryn Gwynedd. It's great to know that the location and off-road parking added to the convenience of your trip. We truly appreciate your recommendation and hope to welcome you back in the future! Property Owner

  Reviewed by Stephen4.7★Aug 2024

• "The kitchen facilities were excellent."

  Plenty of room in the oven and fridge and there were enough pans and utensils. The lounge was comfortable for 6 people as was the dining table although it was a bit wobbly. Instructions for things like the tvs would have been useful and saved us having to contact the owner. The location was good although we hadn’t realised it was such a steep hill. With one infirm elderly person in our party we had to drive down into the town. Not the owner’s fault, more our lack of research. The downstairs shower drenched the floor and could probably do with a curtain at the end. The upstairs toilet was very tight, you have to squeeze around the door to get in/out. If the door opened out it would be easier to use. These were minor annoyances though. The beds were comfy, there was plenty of space and it was very tastefully furnished. The owner responded quickly to any queries and was really easy and friendly to deal with.

  Thank you so much for your feedback; I’m thrilled to hear that you enjoyed the kitchen facilities and found the lounge and dining areas comfortable. The table top has been tightened now which has remedied the wobble. I appreciate your suggestions about the smart TV instructions, these have been added to the welcome messages to ensure guests are able to navigate through the smart TV menu. The shower curtain, and toilet door; we are definitely take these into consideration for future improvements. It’s great to know that the beds and furnishings met your expectations, and I’m glad our swift responses made your stay more enjoyable. Thank you for your thoughtful comments, and I hope we have the opportunity to host you again in the future! Property Owner

  Reviewed by Debra4.4★Aug 2024

• "Beautifully furnished and decorated property with everything you could need for a relaxing and enjoyable holiday."

  Immaculately clean and everything provided for a self catering stay. The lovely front garden provided a sunny place to sit and enjoy breakfast , there is also a nice enclosed rear garden though we tended to sit at the front more. The 3 double bedrooms were spacious and beds were very comfortable. Short and pleasant walk into the town centre with plenty of eateries, shops , harbour and castle. Would recommend Edwards Deli / Butcher in the town centre for fresh sandwiches, pies and other delicious food. For eating out we enjoyed The Mulberry at Conwy Marina, lovely food and nice outside seating area, dog friendly too. Good transport links to Llandudno, Anglesey and Snowdonia. The only negative would be the upstairs toilet/ shower room which was quite difficult to get in and out of due to the compact space available to open and close the door and think some people may struggle with this. In its defence there are 2 more toilets downstairs and another shower, not quite as convenient though in the night. Overall I would definitely recommend this excellent holiday home for its comfort, location and facilities and would certainly book again if returning to the area. Our thanks to the owner for a lovely holiday !

  Julie, thank you so much for your wonderful feedback! We're thrilled to hear that you found our property beautifully furnished and decorated, providing everything you needed for a relaxing and enjoyable holiday. It's great to know that the cleanliness and self-catering facilities met your expectations. We're delighted that you enjoyed the sunny front garden for breakfast and found the bedrooms spacious and comfortable. It's also nice to hear that you appreciated the short walk to the town centre and the local recommendations for food and dining. We appreciate your feedback regarding the upstairs toilet/shower room and will look into ways to improve its accessibility. We're glad that the additional facilities downstairs helped to offset this inconvenience. Thank you for your kind recommendation and for acknowledging the comfort, location, and facilities of our holiday home. We look forward to welcoming you back for another stay in the future. Our thanks to you for choosing our property for your holiday! Property Owner

  Reviewed by Juliet5.0★Jul 2024

• "Bryn Gwynedd is a lovely property and is perfectly located, only a 5 minutes walk into the centre of Conwy and has the added bonus of plenty of parking space on the driveway."

  The property is well equipped with everything you will need for a relaxing break. We had a fantastic, peaceful holiday here and loved sitting out on the front patio taking in the views. It's an ideal base for exploring North Wales. Highly recommended.

  Mike you have been an absolute delight to deal with and thank you so much for your kind comments throughout also your comments in the guest book. We are so pleased you had a great stay and look forward to welcoming you back soon. Property Owner

  Reviewed by Michael5.0★Jun 2024

• "Very comfortable place to stay and in a excellent location."

  Thank you Debbie for the 5 ⭐️ rating really means a lot to me and everyone who works on Bryn Gwynedd to provide guests with a fantastic place to stay in Conwy . Property Owner

  Reviewed by Debbie5.0★May 2024

• "We enjoyed our stay but were very disappointed with some elements."

  There were two broken toilet seats, which I’m sure had been reported by other guests. The shower downstairs flooded the first time I had a shower. I didn’t notice to begin with which meant the water ran under the door. I took out the plug, which was quite stuck and didn’t come out easily. It did drain eventually. I had to dry the floors with towels. I suffer from arthritis and the bending didn’t help my back, apart from spoiling the experience. The shower upstairs was dirty and unfit for use. The shower room is very small and is difficult to get in and out of. Both TVs in the bedrooms were broken neither had remote controls, disappointing obviously. The outside areas and the gardens were in need of a good clean. Gardens overgrown and full of weeds, a shame as they could have been lovely to relax in and enjoy. The garden furniture, again was dirty and unfit for use. Two things really upset us. When we arrived and were looking around, carrying in our luggage the owner was in the room. This is unacceptable, he should have waited until we were organised and then knocked on the door and explained what he was doing. He said he was mending a lamp, but he didn’t therefore we only had one small lamp in the lounge which was dark without the ceiling light on. He could have brought another lamp the next door. One morning I was on my own in the property, there was a knock on the door. I was reluctant to answer the door, but the knocking persisted so I walked around the back. A man, claiming to be a gardener, said that the owner had sent him to look round the garden with a view to doing some work. This was not an appropriate time for him to come, obviously not the gardener’s fault. Some pots and pans were dirty, a small thing but unacceptable when the holiday maker is sent two messages as to how to leave the property, pots clean etc! The property looks very welcoming and is well equipped. Beds were comfortable with lovely linen on. There were plenty of towels. One aspect worried me, there are no blinds or curtains in the kitchen, which is very overlooked and in the dining room. Had I been on my own I would have been reluctant to go in these areas after dark.

  Thank you for your feedback regarding your recent stay. We genuinely appreciate your comments as they help us improve our services. We are sorry to hear that your experience was not up to your expectations and sad that you were not able to highlight any of these issues to us during your stay. Allow us to address the points you raised and provide some context from our perspective. Broken Toilet Seats: We apologise for the inconvenience caused by the broken toilet seats. We were unaware of this issue until your feedback and have since inspected them to ensure future guests do not face similar issues. Downstairs Shower Flooding: We regret the inconvenience caused by the shower flooding. We appreciate you bringing this to our attention. With the shower head it would help to adjust the angle to ensure the spray remains within the shower. Upstairs Shower Condition: We strive to maintain high cleanliness standards. Our housekeeping team has been informed about your concerns and the shower area has undergone a thorough cleaning and maintenance check to ensure it meets our standards. Bedroom TVs and Remotes: We apologise for the broken TVs and missing remote controls. I have asked the maintenance team to resolve this asap. Outside Areas and Garden: Maintaining the garden and outdoor areas is a priority for us. We have scheduled more frequent maintenance to ensure the gardens remain clean and inviting. The garden furniture will be reviewed and if appropriate repaired replaced or spruced up. Owner's Presence During Check-In: We understand that the owner's presence during your arrival was not expected. Our intention was to ensure the property was up to standard (pre visit inspection) and add additional lighting for your comfort. Gardener's Visit: We apologise for the gardener's untimely visit. As you point out at this time of year it is imperative we have the gardener tend to the garden with as little disruption to guests as possible. Cleanliness of Pots and Pans: We are sorry for the oversight in the kitchen cleanliness. Our housekeeping team has been instructed to double-check all kitchenware to ensure it meets our cleanliness standards. Curtains/Blinds in the Kitchen and Dining Room: We understand your concern regarding privacy. I would like to explore this point further with you to understand who overlooks the kitchen or dining area. We are glad to hear that you found the property welcoming, well-equipped, and appreciated the comfortable beds and linen. We strive to provide a pleasant stay for all our guests, and your feedback is invaluable in helping us improve. Your feedback gives us further opportunity to provide future guests with a superior experience. Please be advised: Our cleaning team highlighted some issues with the condition in which you left the property and sadly reported things that we are taking further counsel from Sykes on. Property Owner

  Reviewed by Sylvia2.8★May 2024

• "Such a fantastic place to have whilst staying in Conwy."

  There was 5 of us in total along with a one year old and dog and the house made it so easy to wind down, relax and enjoy the time together. The whole place was very clean and tidy, all the appliances were high spec and the bedrooms were a great size with comfy beds. The bifold doors which open out from the kitchen onto the patio made it perfect to enjoy nice weather and socialise together. Having a secure garden at the back as well as the front was extremely convenient for the dog and the same can be said for a driveway that fits up to three cars on. Would 100% stay here again

  Michael thank you for your very kind comments and feedback it’s really good to hear and for team morale, we are so pleased you had a great time in Conwy Look forward to welcoming you back soon Property Owner

  Reviewed by Michael5.0★May 2024

• "The v steep drive way could be mentioned in the details."

  Quite awkward with a large vehicle.The bathrooms have already been mentioned by previous guests, we found the bath rather difficult to manage was a case of style over substance. The beds were very comfortable as was the lounge furniture. Could have done with instructions re the TV.

  Thank you for your feedback Ruth. We will continue to act on feedback to ensure a great experience for all guests. Hope to see you again soon. Property Owner

  Reviewed by Ruth4.4★Apr 2024

• "Very good location."

  The house was warm, clean and well presented. As mentioned in previous reviews the upstairs toilet needs to have the door opening outwards. One of the trip switches tripped and as there is no information pack at the house, the fuse box wasn’t located. The owner is making ongoing improvements.

  Thank you for your feedback we hope the new online information pack (Sykes App) will help ensure guests know where everything is and additional information that may be useful. We are looking to change the door opening which will be completed as soon as possible. Once again thank you for your kind words and feedback it’s vital for us to get this right. Property Owner

  Reviewed by Richard3.8★Mar 2024

• "Great location and the property was clean and well presented."

  I do sympathise with previous comments on size of upstairs toilet/shower. Not ideal if you need to get up in the night !!! A door opening out would be a vast improvement. During our stay neither of the heated towel rails worked upstairs and the fan in the downstairs shower room wouldn’t switch off. There were a lot of statement pieces of lighting and furnishings but the lighting was too harsh in the lounge of an evening. Could definitely do with some lamps to soften the lighting. We use the kitchen a lot when we are away and found it a little light on utensils etc. It needs a vegetable strainer, some bowls to use in the microwave, some oven dishes and a broom/dustpan and brush. I also thought it was unusual not to have a ‘information’ file with instructions etc. I have been self catering for well over 20 years and this is the first property not to have one.

  Really appreciate your feedback it helps us identify any improvements we can make. I am delighted the issues with the towel radiators has been rectified. After the install of the new boiler the pipes were not fully connected which has been remedied our new appointed plumber. We have added said items above in the kitchen. The information file is online through the Sykes App. We are sourcing some bed side lamps and also some lamps for the living to help with a softer ambiance. The remaining job is to change the door opening of the upstairs toilet to be change to allow better access. We hope this will make for a more pleasant stay for future guests and appreciate your understanding and helping us to get this right. Property Owner

  Reviewed by Nicky3.8★Feb 2024

• "Lovely house but not impressed with the toilets."

  Both are very small and not easy to get in and out of .The shower room and toilet is very small if you are on the large side you wouldn't be able to get in and out of the shower room .no toilet in the upstairs bathroom were the bath is .Downstairs toilet is also very small fitted under the stairs .The utility room isn't finished it would be much better if a decent shower room and toilet are fitted here and the under stairs toilet turned into the utility room with stacking washer dryer .Also one of the bedrooms has a very small double bed .its a tight squeeze to get passed the bottom of the bed because the dressing table almost touches the bottom of the bed. so you can't use the bottom drawers won't open bed in the way .All the rest of the house is lovely and well done .would we stay here again probably not because of the toilets. Its a shame because its so close to walk into shops pubs and restaurants of conway.

  We are pleased to confirm we have a team in finishing off the utility room this will have installed a shower, toilet and sink. Regards the bed/drawers for some reason the bed was away from the wall this has been pushed back allowing better passage/access to the bottom drawer. We will see what else we can do here. Thank you for your feedback it is really important for us to get this right. New photos coming soon… Property Owner

  Reviewed by Diane3.4★Dec 2023

• "This property is absolutely fab had all we needed for a comfy stay on a very ..."

  This property is absolutely fab had all we needed for a comfy stay on a very quiet road with views will defo be returning

  William thank you for your positive words. Really pleased you enjoyed your stay and very much look forward to welcoming you back. Yours Simon Property Owner

  Reviewed by William5.0★Nov 2023

• "Loved the property, was super clean and comfortable."

  Had all the equipment that was needed for the perfect stay. Simon was really helpful and we would love to return to Conwy at some point.

  Thank you for your kind words and positive feedback Damian and family you are welcome to stay anytime. Yours Simon Property Owner

  Reviewed by Damian5.0★Oct 2023

• "Lovely place to stay not good for disabled as steep drive in and could do with a sliding door on shower room ."

  Close to all amenities and beautiful views fabulous decor

  Thanks for your postive feedback Kim. I agree with you it’s not the most ideal property for those with mobility issues, we will continue to ensure it is suitable for as many guests as possible. Yours Simon Property Owner

  Reviewed by Kim4.7★Oct 2023

• "My sister and I had a lovely week at Bryn Gwynedd."

  The house was very comfortable. Especially the beds. Bed linen and furnishings of high standard. Well equipped kitchen. One of the best we've stayed at. One thing that was missing from the inside of the house was a bin. Reading previous reviews, lack of a bin seem to be a common theme. It certainly didnt spoil our stay but would have helped.Overall our experience was very good. A beautiful house close to the town. Thank you Simon. Penny Gorman and Jan Ryder.

  Penny, Jan, thank you for your kind words and positive feedback. Its really pleasing to hear you had a lovely stay and thank you for your comment "One of the best we've stayed at." We have listened to guest feedback, as of 14th October bins have been placed in the kitchen and next to toilets for guest convenience. This was oversight on our part. We will continue to strive to provide our guests with the best possible experience and always welcome feedback. We look forward to welcoming you back to Bryn Gwynedd and Conwy very soon. Yours Simon Property Owner

  Reviewed by Penny4.7★Oct 2023

• "The holiday home had been completed to a very high standard."

  The kitchen had everything necessary & the lounge furniture was exceptionally comfortable. All the bedrooms were very a generous size and again comfortable. The only difficulty I found was the shower was a very tight space. I have had major abdominal surgery and no longer have the same flexibility. It would have been much easier if the door opened outwards onto the landing.

  Lorraine thank you so much for your feedback. I will have a look to see if we can change the door opening. I hope you enjoyed your time at Bryn Gwynedd, Conwy and North Wales, we look forward to welcoming you back soon. Yours Simon Property Owner

  Reviewed by Lorraine5.0★Sep 2023

• "The house itself is lovely and the sofas,bedding, cutlery etc were were stylish, it’s probably getting to the end of season so don’t want to be to critical but it needs just tidying up a bit, we missed having a bin in the kitchen or bathroom."

  There were a few cobwebs about and spiders, maybe the cleaner needs more time but overall we loved the house and location, didn’t sit outside much but the garden furniture needs replacing or fixing and garden tidying up before summer but with its location and overall comfort and space it was great value for money and I’d recommend it

  Really appreciate your thorough feedback which we are reviewing to ensure we make continued improvements for the best experience for all guests. We have had a lengthy conversation with our cleaning team to ensure continued high standards. The garden furniture has been repaired. Bins are also located in the kitchen and bathrooms for future convenience. We are pleased you feel it provided good value for money and you would recommend our property to others. Property Owner

  Reviewed by Justine3.8★Sep 2023

• "Found the cottage well worth staying at, well placed to get around the area one or two small things that would make it better most places we have stayed at try to provide informaion on places to go but found very little to help it was ok for us I know wales very well , Found bin very hade to keep up with as not used to it and takes a little time to carry out other wise had a good time and would come back again."

  Thank you for taking the time to leave positive feedback. We have left a number of leaflets for residents to look through, and will look to add to this. Conwy Tourist Information Centre is a great place for more information Muriau Building Rose Hill Street Conwy LL32 8LD We have left a leaflet for residents from the Council to hopefully help with the bins and our conscious efforts to recycle ♻️ as much as we can. Really pleased you enjoyed your stay and look forward to welcoming you back soon. Property Owner

  Reviewed by Kenneth4.4★Sep 2023

• "The property was amazing in every way."

  There was nothing that they didn't cater for. The level of detail on everything was to a very high standard. Perfect property and a perfect location.

  Thank you for taking the time to leave feedback. We are so pleased you enjoyed you stay. We look forward to welcoming you back soon. Property Owner

  Reviewed by Lee5.0★Aug 2023

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