Pine Lodge

11 Customer Reviews

• "It’s the second time we have stayed at pine lodge and we had a fantastic holiday."

  They provided a lovely welcome pack! We received some lovely texts from the owners, just checking if everything was okay and offering useful tips and information. The Welsh mountain zoo a few minutes drive away, Llandudno and Rhyl all within 30minute drive. We will definitely be booking again. Thank you

  Many thanks for such a detailed and wonderful feedback. I am glad that you enjoyed your stay and hopefully we will get the opportunity to host you again at some point in future. Best wishes Owais Property Owner

  Reviewed by Rosalie5.0★Sep 2024

• "We really enjoyed our stay in Pine Lodge."

  It was spacious, clean and had lovely views. I loved the conservatory room and we all enjoyed the hot tub! I have not giving it 5 stars as there were a few things that could be improved on to make the experience even better. When we arrived there were biscuits to greet us. This was a lovely gesture but could be improved on with something more practice like; mini cereals, milk, bread etc. The tea and coffee pots were completely empty! One thing that I felt seemed out-of place was that we were not able to put toiletries down the toilet. So a bin filled with dirty toilet roll became quite unpleasant. It seemed such a strange thing to be doing in a modern house like this. The kitchen was lovely and spacious but it had absolutely no basic cooking ingredients. There was no oil, salt and pepper or herbs. These types of ingredients would be really helpful to already be in a property as they are things that we would not really want to bring. We had to buy them all in the end. It would also be helpful to have some cutlery and crockery for kids. Finally, the communication between us and the home owner was very good but did not have a personal touch at all. They never signed off any of their messages with there name. I still have no idea who I was messaging. I find these small things are very important. The extra touches are what makes someone want to return and for them to feel welcome. Not using names is one of these seemingly insignificant things that are actually extremely important to people. We definitely enjoyed our stay and it is a suitable place to stay for a large family. Just be aware that it is also on the top of a hill!

  Dear Mr Priddle Many thanks for taking time to write this detailed feedback. We have taken onboard your suggestions and we will ensure that we keep salt and pepper and we will ensure that tea bags and coffee pots are full. Pine Lodge is an old cottage built around 100 years ago and the toilet paper rule is simply to prevent things getting blocked which can be a nuisance. I apologise that you could not get my name which I agree is very important. It is Owais Murtaza. We do take all comments from guests very seriously as this helps us to constantly improve the experience we can offer to our future guests. We look forward to host you again in future. We are constantly seeking ways to improve our cottage so your suggestions are always welcome. Property Owner

  Reviewed by Hannah4.1★Aug 2024

• "Pine lodge is a beautiful holiday home."

  Very clean throughout, only recommendations are for garden parasol and garden dining tables and chairs to be available as it was extremely hot and sunny with no shaded area in the beautiful back garden. Be great if a BBQ was available too. I’m looking forward to booking this holiday home again in the future.

  Reviewed by Gamela4.1★Aug 2024

• "Lovely house, in a perfect location with Colwyn bay and Llandudno within an easy reach and the A55 minutes away to explore North Wales."

  Very comfortable property with added facilities of the hot tub after a hard day of sight seeing. The kitchen was a special delight and the welcome pack was really appreciated, thank you .

  Many thanks for taking time to write this feedback. We’re glad you enjoyed your stay and look forward to host you again in future Best wishes Property Owner

  Reviewed by Edward5.0★Jul 2024

• "Pine Lodge is in a very nice area with lovely views."

  Owner is quick to respond and helpful as we encountered a few problems. This review has been difficult because the owner did respond quickly but I feel for the prices that it costs to stay things could be better so here goes. As noted in previous reviews there are no information books on how appliances work as in heating cookers water etc. It was stated by owner that all information would be left but it hasn't so you really are playing a guessing game. Fixtures in the property could be better as in paintwork. Doors sticking in the bathrooms which was a pain to be honest. Hot tub is a plus if you like them. Tv would be a real problem if you didn't have Internet knowledge which I don't so I am lucky my daughter was with me otherwise we would have had no access to watch it. There is no free to air channels at all. Drains are very blocked outside back door. When you wash your clothes they overflow and there is running water everywhere. The property could be so much more but I guess as holiday let's it is what it is. Having stayed in self catering accommodation all over this one I'm afraid didn't make the mark. There are positives tho as in space and location plus as stated the owner really does try.

  Many thanks for writing this feedback. We have taken note if your comments and this will help us improve the experience of future guests. We have now flushed the drains. A folder with hard copies of all the appliances user manuals has been placed in the kitchen. Property Owner

  Reviewed by Caroline3.4★Jun 2024

• "We spent a week at Pine Lodge to celebrate a birthday milestone with our son and family from Dublin."

  The property was in an ideal location for the surrounding area and took about 25 mins to walk downhill to the lovely beach, but a lot longer going back up as it was a steep hill all the way. The local pub 5 mins walk away was excellent, as was the local well stocked convenience store just opposite the pub. We found the kitchen to be well stocked with everything we needed to cook a meal and lots of sitting areas to chill out out in. The welcome pack left by the owner was really appreciated. Our grand daughter loved the little cubby room upstairs to play in and the hot tub on the patio was well used as we had quite good weather throughout the week. The garden was large and the patio was fully equipped with furniture which had the sun on it into the early evening. The owner was quick to reply to any queries both before and during our stay. Overall we felt Pine Lodge was a lovely property and would be more than happy to stop there again.

  Many thanks for taking time to write this detailed feedback. You are welcome any time Property Owner

  Reviewed by Janet4.4★Jun 2024

• "Overall we had a nice week’s stay at Pine Lodge."

  There is lots of space and some nice little touches like making a little play den for the children and the hot tub. We also loved the swing chair in the conservatory. It made a great base when we weren’t out exploring. I do feel the property has potential to be improved. For example there is a glass door between one of the downstairs bedrooms and the large conservatory room which sound travelled through very easily. This meant when the kids woke at 5 we couldn’t use that room without waking the guests in the bedroom so had to use the other smaller sitting room which is sparsely furnished without any TV. Not the end of the world and it didn’t spoil our stay but worth mentioning. The TV doesn’t have live TV so you have to stream - so a bit more fiddly than just being able to turn on and watch. I should say the TV was huge though with sonos sound bar so once up and running it was a good experience. The big negative was when we went to use the washing machine mid-week (an essential with small children) we found the seal was full of mould. We had to spend quite a lot of effort (& buy cleaning stuff) to get it to a state we could wash the clothes. I can understand how this could happen in a holiday home if not used much, but not an activity we relished doing on holiday. The garden was fabulous for playing outside, nice seating area and the hot tub was a great addition and well maintained.

  Many thanks taking time to write this feedback. Your feedback helps us improve the experience for future guests. We have now added a second TV in the second sitting room. We have asked our cleaners to inspect the washing machine with each change over. Property Owner

  Reviewed by Rosamund3.8★May 2024

• "We had a very enjoyable stay at Pine Lodge."

  We had a few small issues with the hot water and bin bags but these were dealt with quickly by the owner. The house was pretty clean and tidy when we arrived but we found some of the facilities lacking particularly in the kitchen as there was very few pans and things like no masher which we found a bit odd. The garden area was very big and our little children really loved running around. They also really loved the little play cubby upstairs and it was great that there was some toys and books provided in there. The hot tub was lovely and was enjoyed by us a few times during the stay.

  Many thanks for sparing time to write this detailed feedback. We are glad that you had a nice time in pine lodge. We have acted on your suggestions and have added a masher and couple of more pans including one additional sauce pan. We value our guests feed back and this helps us improve the experience for future guests. Property Owner

  Reviewed by Kirsty4.1★Apr 2024

• "Let’s start with the disappointments."

  Although the Sky box featured in the images of the property exists the owner does not subscribe to Sky so why it’s still there seems utterly bizarre. Worse still, there is no free to air TV but Netflix and BBC iPlayer are available if you’re a fan, if not you’re in trouble. There is no DVD player, no games and the only books we found were for children so nothing to keep you entertained on a rainy day. The property has no literature whatsoever so to understand how to use kitchen appliances for example is either trial and error or a lengthy search session on the Internet hampered by flaky WiFi depending on where you choose to do your research. The kitchen although well specified has no saucepans so despite having an impressive gas hob we couldn’t use it. There is no emergency pack, torch, pens or paper, no tourist information or visitors book. We also noted numerous fit and finish issues such as light bulbs not working, curtains not fitting, doors sticking, paint peeling, a bedside lamp that can’t be used because the cable doesn’t reach the socket and so on. However there are many positive aspects of the property which shine through. It is spacious, warm, has plenty of hot water, a really comfortable super king bed, a quiet neighbourhood and spectacular views of the sea. The owners were available by phone and responded quickly. So a bit of a curates egg at the end of the day and although we did enjoy our stay we felt that the finishing touches just let the property down.

  Many thanks for taking time to write this detailed review. We value our customers opinion and take all feedback very seriously. We apologise for the confusion with the Sky box and will remove it. We do have access to Netflix and since there is a smart TV you can use BBC Iplayer, ITV Hub, Amazon prime, Apple TV, Disney plus and channel 4 etc using your own account if you subscribe to these services. I am sorry if you could not locate the operation manuals for the kitchen appliances. We will enclose all the kitchen appliances manuals with every welcome pack and also leave hard copies in the kitchen The welcome pack does include listings of popular local attractions and amenities We will add the Sauce pan for future bookings We will also add some reading books We do have emergency lighting available at the property Many thanks again for your suggestions and we will act on them to improve our guest experience Property Owner

  Reviewed by Christopher3.1★Mar 2024

• "We had a very short, 3 night break between Christmas & new year at this beautiful large house overlooking Colwyn Bay."

  The house has what seemed like a very recently fitted new kitchen, even the utensils still had labels. The hot tub was warm on arrival which the children managed to use only once as the weather was stormy to say the least. We had a spectacular view of the lightening over the bay one night. This house is very close (5 mins away) from the Welsh Mountain Zoo which we all enjoyed visiting. The only thing I would add to be helpful would be to request small waste bins to be added to main rooms, the only one, is in the kitchen.

  Thanks you so much for taking the time to share your experience. We are pleased to know that you have hade a lovely time will we take the small waste bins into account Happy new year Property Owner

  Reviewed by Michael5.0★Dec 2023

• "Very well equipped house."

  Comfortable seatings and bedding was of good quality. The photos did not do the house justice, it was so much more. Great outdoor space and seating, most spacious as was inside the house. For our family, the location was excellent for local walks and exploring North Wales. Owners left a lovely welcome pack and easily contactable when we needed some advice. Thank you to the owners.

  Thank you for choosing Pine lodge to stay. We are glad you had a comfortable time. Property Owner

  Reviewed by Pelly5.0★Oct 2023

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