Penmorfa

15 Customer Reviews

• "Maintenance issues need addressing, great location our second visit, was nt to happy with bedroom adjoining en-suite, noticed damp ceiling, flaking paint, not hoovered, stained bedding, tiles missing off roof and seen on front patio, outside security light over back patio area not working like previous visit, bedroom door caused a worry for elderly friend gaining access to landing Regarding weather changes especially between 10."

  Am-5pm house very cold on days we didn’t go out

  Reviewed by C2.2★Sep 2024

• "Excellent lovely home to stay in really enjoyed our holiday"

  Reviewed by James Peter5.0★Sep 2024

• "Positives first: Amazing location, spacious property lots of rooms, lovely sun trap garden, comfortable beds, clean bedding and towels."

  Great pub/restaurant at the end of the road, chip shop round the corner and the beach across the road, you can't get a better location in my opinion. Negatives: Two of the bedroom doors only shut with a slam. Dishwasher on/off button faulty, took us ages to get it to switch on. Kitchen not very clean at all, we split some water on arrival, wiped it up with some kitchen towel and it was black. Food splashes up the stools, cupboards. When we emptied the bin, someone else's bin bilge had been left in it. Dining room table was pretty dirty too. Disgusting. The family bathroom shower drain was so blocked on arrival that the water running for 30 seconds filled the tray and would have flooded had we not switched it off. The shower door is attached with cable ties and doesn't shut properly. The family toilet upstairs doesn't have anywhere to hang a hand towel, just a hook on the back door would be a great help. The twin single bed bedroom had a whiff, couldn't work out what it was but it wasn't pleasant. Lounge had an omnimous stain on one of the sofa's.. and also a damp smell in that room. The owners did make contact with me and i explained the problems, by this time my partner had a cleared the drain blockage in the shower and the other problems couldn't really be dealt with immediately. Overall, we paid a substantial amount to stay in this property and for that you do expect a certain standard, a few frills around the edges would have made all the difference. And the cleanliness, it shouldn't matter what you pay, it should be clean. The last thing you want to do on arrival is complain about the basics, you want to be enjoying your holiday. This is the first time i've encountered this standard on Sykes.

  Thank you for your feedback. We take a pride in offering a fantastic property and holiday experience for all our customers. Your feedback is very out of character for the property as we employ one of the best managed service cleaners in the area. We are on hand to help with any issues that you encounter during your stay. We didn’t receive any contact from you during your stay for assistance with the comments you have made and would have asked the team to return straight away . Its very hard to rectify any issues once you have left the property and Sykes do advise to report this during the stay in the booking conditions. After your stay, we did have to report some damage and extra cleaning that was needed before the next customers arrived. Thank you for co operating with us regarding this. We do appreciate the positive comments you left for us. Any feedback is a positive for us and future customers Property Owner

  Reviewed by Shelley1.9★Aug 2024

• "Enjoyed a fabulous week at Penmorfa."

  It was perfect for our family gathering. Very well equipped with Large spacious rooms. The two front bedrooms provided a spectacular view of the sea, just across the road and it was very difficult to leave our beds. West shore is much less busy than north shore and I would highly recommend this to anyone wanting a more peaceful holiday but with easy access to the busier side of Llandudno. Good food at Cafe Lily, 3 doors up and a handy fsh & chip shop round the corner.

  Thank you for your feedback We are glad that you had a great holiday with us! Llandudno is a great area to stay and we glad you enjoyed your time there. We hope to see you again in the future Thank you Property Owner

  Reviewed by Pauline4.7★Aug 2024

• "Unfortunately our stay was marred by lack of general maintenance and not reading previous reviews which highlighted some of the problems we experienced."

  Day one we had a serious problem when two of our four young children became trapped in the bedroom with the balcony. The door is ill fitted and when the balcony door is opened the other one slammed shut and to get in we had to force it, damaging what had already been a repair. I informed the owner, who said they knew of the problem, so why didn't we! a simple message left would have helped and the children would not have been left unsupervised in that room. Its an old house and we would have under stood this situation. The downstairs bathroom light was not working, (high lighted in a previous review) we replaced the light bulbs as we could not safely use this with young children at night and after mention it in my conversation regarding the door, no help was offered. However, our biggest problem was the smell of gas (again highlighted by a previous review) on our second night, after a day out. We found an extremely strong smell of gas and we turned off the gas supply to the house, opening every door window possible. My daughter on this occasion contacted the owner who after accusing us of putting items on top of the boiler, hung up on her! We contacted him again, he was rude to our family member, however, this conversation did lead to him contacting his plumber who came the next morning. Which is all we asked for as the safety of our family surely was of paramount concern? The plumber discovered the fan bearing was faulty letting the gas enter the house rather then leaving it. We where completely vindicate by our concerns, but received no apology for the inconvenience of having no hot water or hob working for 15 hours and the stress of a scary situation. Three out of six spot lights are out in the kitchen, three lights were out in the lounge, mold in the downstairs shower, the dishwasher is faulty, even the Henry vacuum cleaner needed emptying and no replacement bag could be found ? As for re-cycling, that is extremely disappointing. and not as it states in the folder done at the depot. The general lack of maintenance and the attitude towards guests, by the gentleman owner is sad, as this could be a wonderful holiday home but it falls short of us recommending it and we would not stay again and at one point I really wished I had not booked it!

  Thank you for your feedback and for contacting us during your stay. I am sorry that your family member was temporarily locked in the bedroom. We do need to repair the architrave however this is no longer an issue. This was damaged during a previous stay and due to being booked back to back, we haven’t been able to attend to this straight away. We did contact a gas engineer as soon as you reported the gas issue to us. We were unable to get an engineer out until the next morning as you called us late at night and got the next available appointment. The engineer visited the property and advised that there is no issue with the gas or the boiler. These are perfectly safe and in good working order. We do thank you for bringing this to our attention and we dealt with this as fast we could Our managed service team are on hand to help with any issues during the stay – if you had reported any cleaning issues, we would have asked them to return to the property to remedy this during your stay Once again, we thank you for your comments Property Owner

  Reviewed by Pauline2.5★Aug 2024

• "Loved it - great location and beautiful house, will likely book to stay here again and highly recommend it."

  Kitchen really well stocked, had everything we needed and everything worked as it should. Beds were very comfy. Notes for the owner, not criticisms - Downstairs bathroom light needs fixing/replacing, and the utility room emitted some worrying gas smells so needs looking at.

  Thank you for your kind remarks. We did seen your other points and have checked them out. Do hope you return. Property Owner

  Reviewed by Josephine5.0★Jul 2024

• "A wonderful place to stay for a large family gathering."

  We found the downstairs bedroom and bathroom idea for one of our family member who has mobility problems.

  Glad you found the accommodation suitable. Hope to see you again. Property Owner

  Reviewed by Heather4.1★Jul 2024

• "Another happy year at Penmorfa for our extended family."

  We have been staying here for 5 ys. Its comfortable and accessible for a wheelchair guest. it really is a fantastic place. The beach is literally a minute from the house. With the pub also a minute away, and a shop just around the corner. There is so much to do in the area, the Orme, cable cars. a train up to the top, a zoo, the pier, lovely shops, coffee shops,pubs and eateries in Llandudno. Everything for a family holiday, The private gardens are a godsend for relaxing, however sadly this year they were not as tidy as previously. ( im sure this is a new housekeeping flag) we have made so many memories over the years, and look forwward to our next holiday

  Glad you have enjoyed your holiday and look forward to seeing you all again. Regarding the garden we do try to keep it looking good but as with our own garden we have struggled this year as we have had unusual weather. Lots of heavy rain which has made everything super grow. Must do better! Property Owner

  Reviewed by Clare4.1★Jun 2024

• "The main problem was the heating, it defaulted at 7oC every morning and we had to turn it up as there was five kids with us, so a lot of blankets coming in from the outside."

  Everything else was good.

  Thank you for your feedback. We did get the heating engineer in and he reset the boiler, but sorry you were cold. I think we managed to get the heating on constant for you, eventually. We would like to see you back. Property Owner

  Reviewed by Niki3.8★Apr 2024

• "The property is not as described."

  The owners advise you not to use the games room as it’s a damp garage. The photo of the laundry room is inaccurate as the facilities shown are not available to you. The listing is overzealous in its description of the facilities. The house was clean and comfortable. Amazing location.

  Feedback is always very useful. We are sorry you were disappointed. We did have a colder and wetter March than usual and will keep your comments in mind for the future. Property Owner

  Reviewed by Anna2.5★Mar 2024

• "Penmorfa is the most idyllic house with stunning views of the sea and mountains."

  The facilities are superb and the owners have equipped the house magnificently . It is very spacious but also a very relaxed setting . We had a beautiful family celebration here and it create perfect location. I recommend it unreservedly and will definitely return.

  Thank you very much for your lovely feedback. We do try our best to provide a good holiday for our guests and are pleased when we get it right. Property Owner

  Reviewed by Susan5.0★Mar 2024

• "Penmorfa is wonderful home for 2 or 3 families."

  Beautiful House, very spacious, clean and warm, all the rooms were large and comfy. We met the owners who are lovely and available if required. Location is excellent, stunning views and close to a great pub that served excellent food. We could not fault the property. Would definitely book again. Thankyou

  Thank you for your good feedback. We particularly like Christmas, dressing the tree and providing a seasonal ambience. Hope to see you again. Property Owner

  Reviewed by Susan5.0★Dec 2023

• "It took us a while to locate the property as the external photo is not up to date."

  We were looking for a single property next door when this has been changed. Would be great if the pictures could be updated. I appreciate that not everyone wants to recycle, but we had 2 full wheelie bins of rubbish to put at the kerb side. Maybe if the house had recycling facilities this could be reduced. Due to us having an elderly dog, we used the downstairs bedroom and bathroom. The bedroom didn't have a mirror (so we needed to use the upstairs bedroom to style our hair). The bathroom had a poor job of re-grouting with some mould coming through. It would be better if this could be replaced to make the shower nicer.

  Thank you for your feedback. The local council provides recycling baskets which are collected every two weeks and the wheelie bin once a month. We therefore have a private contractor who does their recycling back at base and we have a certificate that shows compliance. We found that the mirror (magnifying) type was broken in the maids room. The shower tray has been regrouted. Thank you for pointing this out. Hope to see you again. Property Owner

  Reviewed by Emma4.4★Sep 2023

• "Excellent spacious accommodation in a fantastic location perfect for family holidays."

  Thank you for feedback. Hope to see you again. Property Owner

  Reviewed by Ian4.4★Sep 2023

• "Accommodation was more than we expected."

  Amazing house in a fantastic location with such beautiful views .

  Reviewed by Darren5.0★Jun 2023

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