Encil Gyfrinfa

10 Customer Reviews

• "The house was lovely, very comfortable."

  We'll located and so quite and peaceful. The hot tub was great. Lots of outdoor space and parking.

  Thank you for your kind review Property Owner

  Reviewed by Claire5.0★Sep 2024

• "It was a little difficult to find Waze got lost and took me up a dirt road."

  Google maps was better to find it. On the long road up there were cows and it’s very dangerous as there’s nothing on one side to stop the car falling. The home was okay but when we opened the sofa bed there was so much dirt under the sofa cushions. Overall the home was nice.

  Reviewed by Maaria3.1★Sep 2024

• "When we arrived we was quite disappointed"

  Reviewed by Jodie2.8★Sep 2024

• "We had a great stay overall."

  First impressions were amazing—everything felt very comfortable and straightforward, and we were able to relax right away. We got our stay at a great price compared to previous visits, but honestly, if we'd paid the full amount, I wouldn't recommend it unless you're splitting the bill between at least six people. The cleanliness of the lodge was generally good, except for the ceilings, which had quite a few spiders. The hot tub was more like a bubble bath, and the WiFi was unreliable. One major issue was that someone had clearly been on our balcony while we were out, as there were footprints and gravel left behind, and we wouldn't have been surprised if they used the hot tub. Some parts of the balcony were falling off, and it would've been nice to have a bin with a proper lid. Despite these issues, the location was perfect—very quiet, with easy access to beaches, walks, and restaurants.

  Reviewed by Ross3.8★Sep 2024

• "The Lodge was beautifully furnished and very comfortable."

  I think the cleaners should have been a little more thorough as we did find some old food in the cupboards but apart from that we had a beautiful stay and would return ❤️

  Reviewed by Daniel4.4★Aug 2024

• "The Lodge itself is furnished to a high standard and the decor is lovely, but the cleanliness just wasn't up to the standards expected for the high price we paid."

  We were really disappointed on arrival to spend 30 minutes cleaning and a further couple of hours on the phone to Sykes trying to report the scum around the hot tub (no one came out to rectify the problems). Due the the hot tub resembling pond water we only went in it one night after attempting to clean it ourselves, which was a shame as this was one of the main reasons for booking. Unfortunately we wouldn't book another holiday through Skyes or recommend this property to friends & family. It really could be amazing though!

  Thank you for your review, I am so sorry to hear the lodge wasn’t cleaned properly and that the hot tub had not been prepared for you. Sykes are in charge of making sure our spa man empties and cleans the hot tub for each clients arrival. Also we pay a premium so that our clients have 24/7 access to Sykes/Menai Holidays if they have any problems. I will be taking this up with them immediately. With regard to the cleanliness within the lodge, could you be more specific so that I may take this up with our cleaners. I can only apologise again, and hope it did not ruin your holiday completely Property Owner

  Reviewed by Leah2.5★Aug 2024

• "The lodge has potential to be a lovely holiday however we were not happy with the cleanliness of it particularly the hot tub which had not been cleaned prior to our stay- the water was quite dirty."

  There was some issues inside the lodge however this did not ruin our stay it was just disappointing that we couldn’t use the hot tub for the last 2 days of our 7 day break. The customer service from Sykes has been appalling and they are unwilling to offer any compensation and have totally ignored our attempts to contact them. Would not use them again which is a shame as we have been a customer for a while.

  Reviewed by Michelle2.5★Aug 2024

• "Just returned home from a lovely break in Wales."

  Lovely lodge in a lovely location with beautiful views. The lodge was clean, beautifully furnished & had a fantastic hot tub. Unfortunately the hot tub took about 5 hours to reach temperature after arrival as it wasn’t switched on. We took our 2 dogs with us but the lodge isn’t completely secure but that wasn’t a problem as we were able to block the entrance to the decking easily to ensure they wouldn’t run off. Provided in the lodge were cleaning products, dishwasher tablets, washing up liquid, hand soap, towels, bedding, family board games and a washing airer, which were all very welcomed. The reason why I’ve only rated it a 9/10 was because although it was described as having WiFi, it did not work. Unfortunately with 2 small children who get bored easily, this was a bit of a problem as there isn’t any signal in the area so kids were unable to use tablets, or use the apps on the smart TV or Google nest. Overall, I would stay again as it’s a lovely lodge but the WiFi could do with being looked at.

  Thank you for your feedback. Sorry to hear about the WiFi. This is provided by the Site, and I contacted them last week about the lack of WiFi. Apparently there was a problem in the whole area which I have since been told, has been resolved. Apologies again and hope it did not ruin your stay too much Property Owner

  Reviewed by Stacey4.1★Jun 2024

• "Lovely property apart from no WiFi all weekend with three teenagers!"

  !! Property was lovely, newly done out with high quality fittings, thoughtfully decorated and well considered, spacious and comfortable for a lodge and spotlessly clean. Hot tub was running when we got there on large decked area and remained at a pleasant consistent temperature of 35 degrees. The property is located at the top of a hill and is very peaceful on top of a hill. As you walk or drive down the hill there are some stunning views of the Llyn Pennisula. Everyone happy with the property until the realisation that the WiFi advertised in the brochure and on the sign up to the property was none existent within the property and only accessed down the dirt path leading up to it. As 50 somethings we were okay with this but definitely an issue for three teenagers who had been told would have WiFi as advertised. We tried to contact the owners on the numbers provided and were unable to the first night then told the owners were away and given another number but still no response so had no WiFi for the whole weekend If you are ok with no WiFi I would recommend the property itself which as I said is really lovely and in a great spot to explore the beautiful Llyn but if this is something that is important to members of the group would unfortunately say to reconsider.

  Reviewed by Amanda4.7★May 2024

• "No Wi-Fi so would help to pre-warn."

  Also local restaurants all fully booked so might be an idea to give more info on these so you can call to book. Also shower was just hot water but did sort this very quickly thanks to owner calling. Lodge very clean and lots of space.

  Reviewed by Joanne4.1★May 2024

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