Talgais

50 Customer Reviews

• "Property was lovely ."

  Whole family enjoyed it . Would defiantly go again Beautiful surroundings and a pleasant walk to the shops . Kitchen had ample preparation area for cooking

  Huge thanks from our team for your perfect feedback score! We are delighted that you loved Talgais and welcome you back anytime. Our small team work incredibly hard to keep this amazing property in the best condition and we are thrilled when we receive perfect feedback, it makes all the hard work really worth it!! :-) Property Owner

  Reviewed by Gary5.0★Aug 2024

• "Fantastic place to stay, amazing views from the garden."

  Wouldn’t hesitate to book it again. Easy check in and check out.

  Thanks so much for the perfect 100% score. We certainly hope you will come back, we'd love to host your group again! This feedback is SO appreciated by all the team who work incredibly hard and really care about what they do. It makes a massive difference in motivating and improving properties. We have a great track record in persuading our owners to add things that guests ask for (hot tubs, cinema and games rooms etc.). Owners will only do this when they can see we are Managing their property well and hitting the all important 5-star mark consistently - so thanks again!! Property Owner

  Reviewed by Dawn5.0★May 2024

• "Good location with beautiful view and spacious house with comfortable beds and sitting room."

  Clean throughout and accommodation was as described on the website. There were however a few items missing which we would have expected to be supplied (no food kerbside recycling bin, no grill pan, no replacement black bin bag even though we put the bins out midweek as requested, only 1 tea/hand towel in kitchen, no corkscrew, no dustpan and brush or broom). But well supplied with crockery, cutlery and glasses plus plenty of fridge/freezer and cupboard space. Also large parking area was a plus.

  Thank you for the (mainly) positive feedback. However, we have spent a small fortune in the past year updating & ensuring that the property is perfect. The 100% feedback that it has achieved all year so far is well deserved and we are upset that you didn't get in touch about anything missing, and give us the chance to resolve! There isn't anything on your list that should be missing, all those things have always been there! Anything less than a 100% score is seen as a failure by the experienced & highly motivated team that we employ and they aren't happy. It goes without saying that we will ensure any missing items are in place asap! Property Owner

  Reviewed by Mary4.1★May 2024

• "An amazing setting for families to spend time together."

  We booked this for my sons 18th, he has Down Syndrome & I knew the best gift that I could give him was time with his family so we all enjoyed a long weekend here together and extended friends and family came over for a tea party. Nothing was too much and we thoroughly enjoyed our time at Talgais. We will be visiting again!

  Well, what can we say other than thank you so VERY much from the bottom of our hearts! Another 5 star 100% review is fabulous. And again, this goes SO far in making all the staff involved try their absolute best. We will pass your comments onto the team - they will be delighted that it made for a great stay! We are always glad to help with any information required and thank you for mentioning "nothing was too much trouble" as that's what we try to achieve. We would absolutely love to welcome your family back any time in the future. Thanks again! Property Owner

  Reviewed by Clair5.0★Apr 2024

• "Really good stay, kitchen well equipped."

  House layout great with comfortable beds. Would recommend to others.

  Thank you for your perfect review (another 100% 5 star review has made the staff delighted - and it is such a motivator and drives future investments). And thank you so much for looking after the property! All rental monies received are spent on the property either maintaining it or adding features to it. We are looking now at what feature we can add next to make stays even more memorable. The last 4 reviews have all been 5 star 100% across all categories and this truly delights everyone involved! In this new world anything less than 100% is seen as a failure. So, we're hugely grateful to all our lovely guests that give us this perfect rating! Thank you so much and please come back anytime and visit again.. Property Owner

  Reviewed by Paula5.0★Mar 2024

• "We booked Talgais for a family get together over the 2023 New Year period (4 families)."

  The house was perfect for what we needed, plenty of room, a well equipped kitchen (we managed to cook a New Years Day dinner with ease!) and within walking distance of Llangollen centre. The house was lovely and clean and as described.

  We're overjoyed at another 100% 5 star review :-) The last 3 reviews in a row are all at the maximum 100% level and we're all delighted. Genuinely, on behalf of all the staff who work so very hard on the cottage, THANK YOU!! We are also thrilled to hear that the cottage was perfect for your family get-together. It's great that you mention the ample space, well-equipped kitchen, and the convenient location. We appreciate your kind words and hope to welcome you back in the future! Property Owner

  Reviewed by Kate5.0★Dec 2023

• "My family and I had a wonderful stay at Talgais cottage over Xmas."

  The cottage was exactly how described, and was warm and spacious. The generous hospitality was also a lovely touch. We were left chocolates, wine, a family boardgame, sweets and colouring pens! Upon arrival, the hosts had also put a Christmas tree up for us and put the heating on, which was fabulous. A wonderful stay had by all; would definitely recommend and would definitely return!

  Great to receive another 100% rating, we are all absolutely delighted (!!). These ratings are so very hard to achieve, though we all try so very hard. Thank you so very much for pointing out those things that we do to help guests enjoy their time at Talgais. We would love to host you again and hope others will enjoy reading about your stay :-) Property Owner

  Reviewed by Louisa5.0★Dec 2023

• "Lovely comfortable house amazing view , nice walk to town ."

  Everything was just lovely comfortable and clean, would definitely go there again , we had a lovely family get together . Any problems maintenance man was sent he was very helpful and friendly, cannot fault our stay at Talgais AMAZING thankyou x

  Thank you for your lovely feedback! We're thrilled to receive your 100% feedback score, staff work incredibly hard and are always doubly motivated and excited to hear they got it right! Really pleased that you enjoyed the comfortable house, amazing views, and the convenience of a nice walk to town. It's also fantastic to know that our maintenance team were helpful and friendly. We are delighted that you would consider staying with us again. It was a pleasure hosting your family get-together. Thanks again for choosing our property, and we look forward to welcoming you back! Property Owner

  Reviewed by Linda5.0★Oct 2023

• "Nice spacious property."

  Good beds. Sun lounge very smelly could not use. Back door very hard to operate. Could not control the ground floor shower very hot. The house was cold when we first went in.

  I'm pleased to hear that you found our property spacious and the beds comfortable. We take great care to ensure our guests enjoy a comfortable stay, and your positive comments about these aspects are encouraging. I'm sorry to learn about the issues you encountered during your stay. Please allow me to address them individually: Sun Lounge (outdoor conservatory): We apologize for the inconvenience caused by the odour in the sun lounge (which is an additional / separate building). We will immediately investigate this matter to identify the source of the smell and take appropriate steps to eliminate it, ensuring that future guests can fully enjoy this space. Back Door Difficulty: The property has no less than 4 rear doors, sorry to hear you struggled with one of them. Our maintenance team will inspect all of them & address any issue found. Ground Floor Shower Temperature: We have inspected and found no problem with the shower temperature. We suspect a "timing issue" as with any huge property, shower dials can't update the temperature immediately there will always be a small delay. Initial Coldness: We regret that the house felt cold when you first arrived. We will review the hive heating settings and ensure that the property is adequately warmed for guests upon their arrival. Your feedback is invaluable to us, and we will take the necessary actions to make sure these issues are resolved. We appreciate your patience and understanding in this matter. Should you decide to stay with us again in the future, we will strive to provide you with a more comfortable and enjoyable experience. Thank you for choosing our holiday cottage. Property Owner

  Reviewed by Henry3.8★Oct 2023

• "We had a fantastic week at Talgais celebrating my brother’s surprise 60th birthday."

  The house was extremely comfortable and a short walk from Llangollen centre. It’s the first time we have ever planned this type of break with my siblings and some extended family members and we couldn’t have chosen better. The people in Llangollen were lovely and the place itself very picturesque. We all agreed that we would return if the opportunity arises. Thanks to all concerned.

  We are delighted with the "couldn't have chosen better" comment - thank you!! It really does mean the world to us as we work really hard, it's definitely a labour of love! You are most welcome to come back anytime :) Property Owner

  Reviewed by Phil4.7★Jun 2023

• "A lovely house, ideal for a beautiful holiday."

  Recommend

  Thank you VERY much for feedback and 100% score!! These are almost impossible to get (the holiday letting business isn't easy!) but we are thrilled that you loved our home and took time out to publish this perfect score and a recommendation. This really does help in keeping staff 100% motivated to keep the property the cleanest home possible. Thank you :-) Property Owner

  Reviewed by Charles5.0★May 2023

• "Beautiful home and outdoor area perfect for little breaks away!"

  If i was to give advice, I’d say maybe do a welcome package for guests for arrival and a little freshen up in some rooms! But overall lovely place to stay.

  Thank you for your review and nice comments, much appreciated.! Not sure what happened with the welcome pack as we always provide one (tea/coffee/sugar/toilet/kitchen rolls etc). Also, we recently redecorated (most of) the house and spent thousands so unsure about the "freshen up" comment. We guess it refers to the decking and we are aware it needs to look better! Unfortunately, hot tubs and wood don't work together - we've poured thousands of pounds of paint away over the past few seasons. So, this winter we plan to take that deck out and renew the whole area! Thanks again for leaving us your feedback, it really is appreciated. Property Owner

  Reviewed by Diane4.4★May 2023

• "We had a lovely stay with family at this huge house in a beautiful location."

  Every room was a good size, the beds were so comfortable and the number of bathrooms was ideal. The shared spaces were also of decent size which was perfect for our family getaway with a fantastic view from the kitchen and dining space. The house feels very private and the one neighbour that we did see was very friendly. The supplies in the house were handy, such as the hand soaps and washing up liquid. Unless I missed it on the description, it would have been handy to know what was provided as we came with these supplies but the kitchen is generally well equipped. The house was beautifully decorated on the inside but we didn’t feel the communal spaces were furnished to the high standards as described. We just feel a few tweaks are needed to elevate the place to what was expected. There was plenty of seating in the living room but 2 of the sofas were particularly uncomfortable as they seem to be sofa beds and the kitchen seating could do with improving as the chairs were a bit wonky and not comfy for longer periods sat there socialising. It would have been lovely if there was more outdoor seating as the decking is so big, there was only room for 4 people and the cushions in the box outside were not in a great state. The garden is a good space but unfortunately the grass needed a good cut, it was very long and not ideal when one of the guests was a sausage dog who needed drying after every visit out there. The boiler isn’t quite powerful enough for the number of bathrooms as when many of us were showering before and after hot tub use the showers were reduced to a drizzle and it was tricky to get the temperature right. We also agreed with previous comments in reviews such as the teaspoons being in short supply, some kitchen equipment such as the baking trays not being the cleanest and the decking in need of a revamp but I notice this is on the agenda for the owner as pieces are loose and it needs a good paint. We also feel that the house is being let down somewhat by the cleaning and maintenance team with some areas a bit ‘rough around the edges,’ such as more attention needing to be paid to the bottom edges of the floor to ceiling windows in the kitchen, spillages in the freezer, toilet brushes left covered in tissue, sweet wrappers being found in a bedroom drawer, cleaning cloths left in the dryer and the jacuzzi bath needing a thorough clean due to the red residue around the taps. We also noticed the upstairs toilet seats were loose and some of the hot tub jets weren’t working. These were, however, minor issues to us and didn’t affect the enjoyment of our stay. One issue we did have that did bother us more so was the bad smell of the hot tub on the Sunday morning. It had a strong chlorine smell when we arrived on the Friday evening and we only used it for perhaps 30 minutes as it was late, we used it again for no longer than an hour on the Saturday due to bad weather, following the proper usage instructions each time. Come Sunday morning, when we took the cover off it had a nasty stagnant water smell. We rang Sykes who put us through to maintenance but we were told it had been prepared properly, it should last a week and so therefore must be something we’d done and we would be charged if someone came out. It was a disappointing response given we’d paid £250 for it over a 3 night stay. With a short time of use and following the instructions, I’m not sure what we could have done to avoid this. We put up with the smell to use it on the Sunday, although for not as long as we would have liked, it was a good job we weren’t staying any longer as there was no way you could put up with the smell for a week! This was such a shame as the the hot tub itself is a good size in a perfect location. It was lovely relaxing out there with the beautiful views. Just a further suggestion, as the hot tub and bond was a separate payment, it would be really useful to get a confirmation of payment received for these. I rang up to check we were down for the hot tub as didn’t want to risk arriving to find our payment may have been missed and a slight panic was caused the day we were arriving when we were told the owner hadn’t received our good house keeping bond. We had provided the booking reference on the bond payment but a different member of our party paid it who therefore had a different name so we think this may be why it was missed. I hope our feedback is constructive. All in all, it was an enjoyable stay. We would definitely recommend the property, more so if the required attention was paid to the areas where it’s needed as it’s such a lovely place to be.

  Reviewed by Laura3.1★May 2023

• "We had a fabulous time at Talgais for the May Day weekend."

  The house was plenty big enough with 6 bedrooms and enough bathrooms for our party of 11. We enjoyed celebrating my 70th Birthday and our upcoming 50th Golden Wedding Anniversary. Beautiful lounge area which we didn’t use much as we couldn’t resist the fabulous kitchen/dining area with the wonderful views of Dinas Brân. The beds mattresses duvets pillows were very comfy and good quality the towels were of good quality also very pleased. Kitchen… wash up liquid, cleaning items, starter t bags sugar coffee biscuits liquid soaps in all bathrooms and toilet a nice touch. Great dishwasher, washer, dryer, microwave, toaster, oven and hob. Plenty of crockery and cutlery. 15-25 minute (depending on your ability) walk into beautiful Llangollen. Nice pub/restaurants and shops. Shame we couldn’t pre book the canal aqueduct trip so we may have to return to do this. The younger members in our party walked up to Dinas Brân they loved it! Fabulous views from up there. The older ones met them in Llangollen when they descended. We did have some issues: On arrival found the front of house/porch a little shabby. The downstairs bathroom toilet was dirty on arrival. The “clean for you” tape was on the floor the lid was up and in the toilet bowl was soiled toilet paper (brown) I quickly took a photo (which I can forward to you if requested) and then flushed. Couldn’t believe that we could only find 2 teaspoons!!! We searched to no avail. 2 glass Wine glasses only!!! Not good as we had occasions to celebrate so we used Gin glasses and Plastic ones (yuk!!!) Grill in cupboard dirty not usable. Some of the lights didn’t work in the dining area. The Hive control was easy to raise the heating temperature but 1 radiator in dining area, 1 in master upstairs bedroom and the one in double bedroom upstairs did not work. The Decking area is in a very bad condition and needs a lot of attention. BBQ not nice… dirty so we didn’t use. The conservatory (once we found the key) was found to be quite dirty and old cobwebs on windows and broken toys we’re glad our grandchildren are older. No bath/shower mats available (we would have taken our own if we had known this) the 3 elder members in our party including myself found the areas very slippy. The plumbing/heating needs some attention as the upstairs radiators took sometime to heat up on arrival. The upstairs bathroom shower went hot to cold and only worked well if nothing else was in use in the house. The toilet in upstairs bathroom filled almost to the brim on first flush and so it was “plunged” with the toilet brush and was fine after that so must have been blocked. The master bedroom bathroom upstairs had a few issues: Took an age to part fill the double jacuzzi bath (which our grandchildren wanted to try) but the jets were not very good and they soon got out and back into the Hot Tub. The Shower! This was not usable for us… we could not adjust - it was scalding hot or cold! Same with the hand held hose and without a mat very slippy with only a small flat area by the head rests to stand in. The double sinks? The left one took an age to let the water out and the right one was unusable to wash in as the plug would not stay down. ( We had to use the family bathroom) Some of the windows (upstairs) the seals have broken down so wet and misty need replacing. Dining area was well used by us all with such a fabulous view of Dinas Brân but the chairs are very creaky and wonky and not very comfy needs better seating we had to use cushions from lounge for the backs of the chairs. The dishwasher and washer and dryer were great to use thank you. Even with all the little faults… we would definitely return to Talgais and be most happy to book with Sykes Cottages again. It was fabulous for the young and the old. We had a great time and made some very precious memories for us all to treasure. Thank you.

  Thank you very much for taking the time to publish such a detailed review and we are grateful, that despite the problems you mention, you would return. The staff we employ are caring, dedicated and have genuine pride in their work. They work very hard to maintain the property and make it immaculate for guests and the problems that you mention will be looked into immediately as we simply cannot have this. Every penny of income is invested back into the property to maintain and improve it. We are working towards getting 100% reviews every time and we are very upset when we don't hit the mark, please accept our apologies for anything that you found that was not perfect. The only item we were aware of is the decking, hot tubs and wood don't work well together(!) - and we already have a whole new deck planned for the quiet season (as it will take several weeks to replace due to the size!), we were not aware of any other issues but will definitely resolve anything that we find.! Property Owner

  Reviewed by Pamela3.8★Apr 2023

• "Lovely house with amazing views, would highly recommend this house, sleeps 14 comfortably."

  Thank you VERY much for your feedback and the perfect 100% score, it really is appreciated as the staff work very hard and genuinely appreciate your feedback :-) Property Owner

  Reviewed by L5.0★Apr 2023

• "I booked this house to finish off my 30th birthday celebrations with my friends and family and we couldn't have asked for a better stay."

  The house has the perfect view from the kitchen/dining area of Dinas Bran and even though there are neighbours each side, it still feels very private. The location is perfect, with Llangollen centre only a 10/15 minute walk away but far enough away to feel like your out of the town. We managed to squeeze 9 cars on the drive so theres more than enough room for parking. We had a problem with the upstairs toilet and someone was sent within less than 24 hours to resolve it. I would highly recommend and hopefully have a reason to book another stay here in the future.

  Thank you VERY much for your detailed feedback, so happy that you enjoyed our home!! The house has been a long labour of love (literally blood, sweat and tears!) to get just right and it makes it all worthwhile when we receive detailed feedback and praise! The hardest thing to capture on a website are the views of the castle and the peaceful location, it is the best surprise on arrival.! The holiday letting business isn't an easy one but these reviews really do help to keep everyone 100% motivated to provide the best home possible. Thank you! Property Owner

  Reviewed by Amy4.4★Feb 2023

• "With the exception of the front entrance , being rather sad and neglected and which gave a false impression of the cleanliness of the rest of the house , the patio sadly needing a clean ALL was as expected ."

  The kitchen was very well equiped in both crockery and kitchen utensils .

  Thank you for your feedback and our apologies for the not pristine front entrance. Only days before we had to have a large section of the roof replaced due to damage caused by the extremely high winds. The workmen did clear up but not as well as we would have done if there had been time between bookings! The place is immaculate now and I hope that you will come and stay with us again in the future. Thank you again and sincere apologies for any disappointment that the front caused you upon arrival.! Property Owner

  Reviewed by Ann Eirwen3.8★Feb 2023

• "The holiday home was fabulas exceeded our expectations the views were awesome, and we were near to all of the tourist attractions."

  The only negative was the hot tub, to pay an extra price for the cleaning of the hot tub, £50, most people have now got hot tubs and know how to treat them, leave a couple of Chlorine tablets. but overall awesome holiday and our people we support loved it

  Thank you for your feedback and your comments regarding the location are appreciated, it is impossible to appreciate the views and the peaceful location until arrival so it is nice when guests highlight those points for others to read. In terms of the hot tub, it is completely emptied, filled and chemically balanced for every single booking so on arrival it is 100% perfect. We do not leave chlorine tablets because this is an expensive commercial tub with its own built in dosing system, using the gentler 'Bromine' rather than Chlorine which adversely affects many people. The only time that an additional clean would be required is when something is introduced into the water (eg, grass, body / tanning lotions, suntan cream, deodorants etc) as those elements have nowhere to go in any hot tub and even large filters can only cope with so much. An optional additional clean (which you didn't take) involves replacement of a considerable amount of water and adding further chemicals. The charge of £50 only covers the labour and not the cost of the water or chemicals. We are glad that you had an 'awesome holiday' though and thank you for your feedback and the chance to respond. Property Owner

  Reviewed by Julie4.1★Oct 2022

• "Property was fabulous, ideal for my sons birthday."

  Being able to bring the dog was an added bonus. Everything you could need was there. My only complaint was evening's were cold and we were unable to contact anyone as to getting some heat!! My parents were unable to stay as they are elderly and it was so cold, but I would recommend this property as its ideal.

  Thank you very much for taking the time out to leave us this wonderful feedback, the staff will be really pleased as they do work extremely hard and getting a perfect 100% score is a wonderful reward for their efforts. Really sorry that you didn't telephone sykes regarding the heating because there is a Hive control on the wall in the hallway and you could have set any temperature you wanted just by turning the dial....we've seen guests with over 30C lately!!! Ouch! Property Owner

  Reviewed by Karen5.0★Sep 2022

• "Talgais is a lovely holiday cottage central located and the view from the patio was stunning."

  The walk to Llangollen village and the canal was doable even though we are all of a certain age and abilities. Comfortable beds, well equipped plenty of hot water. The only complaint would be there was not enough drinking glasses, if we all wanted wine it was a mis mash of glasses. Otherwise it was great value, and I would certainly be visiting again.

  Thank you very much for your feedback, especially comments regards location and views! The views and the peaceful location aren't realised until arrival so it is great when guests highlight those for others to read. In terms of glasses, our apologies, we do ask that guests notify us of any breakages and this hadn't been done so we weren't aware that we were running low. We've now purchased a load more glasses and crockery, thanks for bringing this to our attention! Property Owner

  Reviewed by Susan3.8★Sep 2022

• "Talgais is beautiful the views are to die for, the beds we very comfortable."

  The kitchen was really well equipped it is an amazing house for a group of friends and family to come together. We hope to return some time and will definitely recommend .

  Thank you for taking the time for this feedback. It is sincerely appreciated. Glad you picked up on the comfy beds, all mattresses were a very recent purchase. Though not cheap, they had a stack of amazing reviews so we had to get them.!! The owners and the staff do work very hard and spend a lot of money on the property and its upkeep. These comments make that expense and hard work worthwhile, so thank you very much again for your lovely review!! Property Owner

  Reviewed by Kerry4.7★Sep 2022

• "Stairgates were provided for small children but no highchair and these can't be transported by people coming on holiday."

  Other than that it was perfect.

  Thank you for your feedback, lovely to hear that you thought the property was perfect as we work very hard all the time to ensure it is everything that it should be. Thank you also for the comment regarding the high chair which has now been purchased and is at the cottage. Property Owner

  Reviewed by Margaret4.1★Jul 2022

• "We had a fantastic weekend at the house."

  All lovely and clean and perfect for what we wanted

  Thank you Emma, sincerely and SO much, we all work very hard to keep the property at its very best which I’m glad made your stay. Many guests don’t have time to leave their praise and we are delighted when we receive a perfect 5/5 score on all counts. We would love to welcome you back anytime! Property Owner

  Reviewed by Emma5.0★Jun 2022

• "Fab weekend, lovely place"

  Reviewed by Danielle4.7★May 2022

• "Fantastic relaxing break with the extended family from three parts of the country in a nice part of Wales ."

  A view from the kitchen / hot tub that inspires you to walk to the castle and walk back via a few pubs starting by the river. Large enough house that all parties can get together in the kitchen or lounge but also zone out into the lounge / garden for me time whether that be the kids or adults. Biking not far away at one planet , the swimming pool a short drive past the aqueduct but if staying local you can walk into the hills straight out of the front door and still end up in the town .

  Reviewed by Simon4.7★Apr 2022

• "We stay here for our annual family stay."

  The place is great if you are big family plenty of room love the kitchen and lounge and the hot tub was a hit. But it’s tired the decking needs painting, garden a bit of mess and kitchen work surface needs replacing or revarnishing. It’s also missing some kitchen equipment eg chopping boards!!! During our stay there was a problem with the drains which seemed to be a problem the stay before although we rang Skyes Cottage on Saturday night and the owner sent someone out Sunday it took over three hours to fix so I don’t think it had been done the previous stay even though it had been mentioned. The only two other issues showers won’t brilliant and paying for hot tub as an extra wasn’t good idea.

  Thank you for your feedback. However, it is upsetting to hear the comments and the focus/context. The issue you experienced with the drain was unfortunate but no owner could have done more. The issue was not reported until very late on a Saturday evening (in sleepy Llangollen the possibility of getting a plumber within a few hours over the weekend is nil.!) and we arranged for someone to travel over 1.5 hours on Sunday morning (leaving home at 8.30am) to get to you urgently. He went above and beyond simply fixing the issue, he was actually there for 2 hours to be 100% sure not only did he fix the issue but that he also tidied up after the work. You were grateful at the time so again we are confused and upset by this public negative feedback which does hurt as we do put absolutely everything we can into this. There have been many thousands of pounds invested in the property recently including re-tiling most of the ground floor. Your stay was in very poor winter weather (storms) which is why the garden wasn't it's best. However, since your stay the garden is back to looking lovely. The showers are all great and have a very powerful Worcester-Bosch boiler supplying them so unsure why you struggled? The kitchen worktop has been altered. The hot tub costs more than is charged, it's an optional service and our rental price for the number of guests in Llangollen is unbeatable, sorry if you didn't appreciate that, we are well under £20 per guest per night and have we HUGE costs that obviously guests aren't always aware of. We will continue to do the best that we can! Property Owner

  Reviewed by Juliet4.1★Mar 2022

• "We had a really great time."

  The hot tub was amazing with a fantastic view. The showers aren’t the best, not very powerful and would either be scalding hot or freezing cold. The kitchen sink kept blocking and we tried to unblock with a plunger but it kept happening. Other than that the place was brilliant and I will definitely be booking it again.

  Thank you very much for taking the time to provide feedback which is extremely helpful and genuinely appreciated. Can I say thank you in particular for notifying us about the kitchen sink as it didn't appear to be blocked prior to your arrival, but we have checked and made sure it is clear for further guests. In terms of the shower issue, I suspect that was due to changing the controls a few times before the water had reached the correct temperature. The property is huge and has a ton of pipework, so switching on a shower and leaving it for a few minutes before stepping in is best (the hot water comes from the boiler itself which may be 20+ metres from the shower). No guest has ever mentioned a problem with them before and the boiler and showers are new (and recently serviced) so I'm sorry you didn't get the best out of them. I am thankful that this wouldn't put you off staying again and I'd like to thank you for your kind words, So glad you enjoyed the hot tub and yes that view just has to be seen doesn't it? Property Owner

  Reviewed by Llinos4.4★Feb 2022

• "My Family & I had an amazing Christmas."

  Such a beautiful house & surroundings. Hoping to save up for staying there next year.

  Reviewed by Donna5.0★Dec 2021

• "We had a three day long weekend at Talgais Friday to Monday, 7 adults, 6 children plus dog."

  The house was an excellent size with plenty of space for all. We had only been there four hours when unfortunately there was a power cut which wasn’t restored until the following late afternoon. It was cold of course but as it was 10 at night we all went to bed. Luckily the hob was gas and we were able to make hot drinks. There were unfortunately no candles or torches on the property, we had to use our mobile phone torches, which the children turned into a game. The following morning although very cold we got on with it and went out walking. No phone signals all day, when eventually phone could be used I spoke with Sykes Cottages who were very helpful and contacted the owner for me, whilst not available to bring torches or candles, I have made the suggestion in the unlikely event this happened again, it would be helpful to store some at the property. Power was eventually restored and the rest of the weekend was spent enjoying our break especially the hot tub which was glorious and the surrounding area is beautiful. The views are lovely from the back of the house. My only criticism of the house is there is no lighting at the front of the property, the porch appears to have lights but they weren’t working, it was very dark unloading cars when we arrived. Also there are various radiators which do not heat up, I assume they need air releasing form them and the outside paintwork needs refreshing. I feel the summer house could be utilised - on the booking site it shows children’s games and computer in there, however it was just an empty room and the children were disappointed the trampoline has been removed. I assume there are reasons for this. Aside from this minor points, I would definitely recommend this property for a large family break. We had a great time as a family despite the unexpected power cut. Thank you to Sykes when we finally got through to the. Excellent customer service.

  Thank you very much for your detailed feedback! During the weekend of your stay ‘Storm Arwen’ arrived and there was a ‘danger to life’ RED alert in place, so I am glad you made it through unscathed and even managed to enjoy the weekend! Many parts of the UK were devastated by the storm and there were power outages everywhere. When Sykes contacted me I was unable to travel due to the conditions and so I offered that if you purchased candles and torches I would refund you in full for them. When Sykes telephoned you to make this offer they were told your power was back on and there was no need. In terms of the other points you raise - an LED floodlight has already been installed to illuminate the front of the property, all radiators were serviced in October so best guess is that some of the radiator thermostatic valves have simply been turned down (or off completely) by previous guests - this will be checked though so thank you for bringing it to my attention. The summer house was cleared of games/toys etc. due to the Sykes Covid rules and I’m sad that I had to do this and look forward to returning everything as soon as I’m allowed to. Finally, the point about the outside paintwork needing a refresh this is definitely on the cards for Spring as those kind of maintenance jobs are done every year but can only be done once there is some decent, dry weather! Thanks again for your feedback and happy to hear that Storm Arwen didn’t completely ruin your experience!! Property Owner

  Reviewed by Marie3.8★Nov 2021

• "The property was amazing, comfortable and had everything thing we needed,the only thing I couldn't find was egg cups"

  Reviewed by Andrea4.1★Sep 2021

• "Generally everything was fine."

  Good size house for the 13 of us. The kitchen diner was very good, with a beautiful view, plenty of room for the children to play in the garden and the veranda was great for us all to sit out and enjoy. The Information about Llangollen and where to eat was very good. Everyone loved the Hot Tub. On the downside sometimes there was a slight smell of sewage in the downstairs bedroom with the ensuite

  Thank you for taking time out to provide this feedback, this is always really appreciated as it is the way I find out what is being done right and also if there is anything that can be improved upon. In terms of the downstairs bedroom en-suite, this was recently blocked by guests and a plumber already attended, so I am thankful that you have brought this to my attention and I will ask them to re-attend immediately and rectify this once and for all so that it does not disturb future guests! Thank you again for your valuable feedback it is much appreciated. - The Owner. Property Owner

  Reviewed by Barry4.4★Sep 2021

• "We had problems with the hot tub, we could only use it for about 4 days , I contacted maintenance who did come out and test it , added more chemicals, this didn’t seem to make any difference."

  They came out again and didn’t really know why it had happened. We all showered before using . We paid £200 and felt disappointed. Maintenance let the owners know but I have not had any feedback.

  Reviewed by Kerry5.0★Aug 2021

• "Our stay was very comfortable, everything was very clean and neat when we got there and some lovely bread and biscuits left on the dining room table for us, the hot tub was amazing and we all had a really good time."

  Would 100% return and I think I’d definitely recommend to a friend :))

  Reviewed by Chloe5.0★Jun 2021

• "The house and garden/deck area where very nice large open plan kitchen/dinning room area is great when you're in a large group."

  Only real issues we had was the Hot tub we'd payed an extra £200 for wasn't turned on when we got to the property and I had to wait on hold for 45mins to talk to some from Sykes who arranged someone to come to the property and turn it on. There also seemed to be a airlock in the plumbing meaning there was a very loud noise from the kitchen taps/sink area whenever anyone used water anywhere in the house. These were minor issues that didn't take away from a generally good experience overall.

  Reviewed by Steven3.8★Mar 2020

• "We left a filled in sheet at the property."

  Main complaints 1 directions given were misleading all that was needed was the number of the house and the street name which was given 2 you gave us the wrong code for the keys 3 various lights did not work. 4 no mention was made about needing matches to light the gas

  Thank you for your valuable feedback which is gratefully received. I am very sorry to hear you couldn't find the property easily - we have never had any guests struggle before so I'm unsure why you had difficulty. The house name and street name are clearly stated on the email you receive from Sykes prior to your holiday and the house has 2 very large signs at the roadside. The key code is updated regularly (for your security) and Sykes send out emails to all guests with each change, I can only apologise if you did not receive this (perhaps it is in your spam/junk folder?). With regards to the lighting - this is unusual as all lights are checked at each changeover but I appreciate you bringing this to my attention and I have let the managed services team know. I trust that otherwise you enjoyed the property and am sorry that you found anything to be negative about as I always provide an immaculately presented property for your maximum enjoyment and comfort. Property Owner

  Reviewed by Christine2.8★Mar 2020

• "This property was advertised with a games room, which was half if the reason I booked it for the children."

  We were unable to gain entry to the games room throughout our stay. We did report this and someone was supposed to bring us a

  Dear guests, thank you for your valuable feedback and please accept my most sincere apology for you being unable to access the games room, this was due to a previous guest losing/removing the only key to it. We are in the process of getting several new keys cut to ensure that this will not be a problem in the future. I hope that other than this inconvenience you enjoyed your stay - I employ only the very best (and most expensive!) changeover crew to ensure that the cottage is immaculate for guests and I treat all feedback (good or bad) with the utmost respect. Once again thank you for your valued feedback. Property Owner

  Reviewed by Nicola3.1★Jan 2020

• "This is a beautiful property with absolutely stunning views."

  It is fully equipped with everything for a very relaxing holiday. Easy to find and only a short drive to Llangollen village. Like every appliance ,sometimes they go wrong, or need replacing, and sadly for us, this was the case with the hot tub. But the communication with the owner was second to none, and a swift solution to the problem was quickly sorted. I would definitely recommend this property for families who just want to enjoy being in a lovely accommodation and surrounded by beautiful landscape. Perfect for birders and walkers. I hope to come back to this place very soon.

  Reviewed by Lyn5.0★Nov 2019

• "The cottage was really clean and very well equipped."

  The cakes and bread that had be bought for when we arrived was a lovely touch. It is such a lovely cottage and the view for the hot tub is beautiful. The hot tub took a very long time to warm up even though it had been on for a few days before we arrived however when I asked for assistance with this it was resolved quickly and we were in the hot tub within Hours.

  Reviewed by Bethany5.0★Nov 2019

• "Only slight negatives were: 10am check out time."

  Way too early. Expecting paying guests to vacuum the house upon checking out. This is not something you would expect to do in any other accommodation.

  Reviewed by Sarah4.7★Aug 2019

• "We had a lovely week at Talgais."

  The house was fantastic and met our needs perfectly. Location was good. Sykes Cottages were extremely helpful with any questions or queries we had along the way. Thank you.

  Reviewed by Amy4.7★Aug 2019

• "Cottage was well laid out, plenty of towels crockery etc for our large group."

  Upon arrival someone was there trying to fix the hot tub, repairs were arranged for after the weekend and the repair was carried out early Monday morning so we had use for the majority of the holiday which was great.

  Reviewed by Hazel5.0★Jul 2019

• "The house was well equipped and clean and permitted us to explore the north Wales area."

  However some bedrooms were not equipped with a wardrobe and the downstairs bedroom for four people was uncomfortable without the use of a bathroom.

  Reviewed by Adrian Oscar4.4★Jul 2019

• "Talgais was perfect for our family holiday."

  It had everything we wanted. The views were spectacular from the dining area. The garden was a huge bonus too. The children enjoyed the trampoline and play equipment. It was a wonderful place to stay. Thank you for the bread and milk, etc, on our arrival. This was very welcoming. We would certainly return.

  Reviewed by Sandra4.7★Jun 2019

• "Really good family holiday made better with the property."

  Reviewed by Tina5.0★May 2019

• "Talgais was a lovely large house with great views."

  The house was clean and there were plenty of nice white towels.Our group all slept well and the bedding was also clean with well presented rooms. However with the exception of the main bedroom there was a lack of storage space with only a hanging rail in in the double room downstairs,the other rooms had a small chest of drawers.The kitchen cupboards would benefit from a good clear out as there was many half empty jars and out of date items just left from previous occupants which didn’t give a good impression.We struggled with the lack of large serving dishes and had to buy 8 wine glasses as what was provided was inadequate. The garden was large and the children enjoyed the swings and trampoline but once again there were broken items lying around which should be cleared away. The hot tub was enjoyed by everyone. The large spa bath in the main bedroom looked inviting and after filling it up (which takes a while) we discovered that the jets didn’t work so unless it’s fixed don’t waste your time or water using it. We had a lovely week and it is a really nice house but does need some tweaks.

  Thank you for your feedback, in response: Re: lack of storage - this is the first time a guest has made such a comment and it is surprising as all bedrooms have drawers in their bedside cabinets and all but 1 bedroom has a cupboard / set of drawers, also hanging rails are provided in each and every bedroom. In addition 1 of the bedrooms has huge walk-in wardrobes and the Master bedroom has two massive wardrobes with plenty of shelves and drawers. Re: kitchen - I have spoken to my 'managed services team' and have been assured that at least that two members of staff check the cupboards after each departure, they said the only items that had been left were herbs/spice jars that may have been out of date - these have now been disposed of and all cupboards are clear. I have since purchased more glasses, serving dishes & chopping board to address your other comments. It is unfortunate that some guests break these items without informing me so I can only apologise that you experienced these shortages. re: garden - thank you for the feedback - I was very disappointed to find out that previous guests had broken the table and also my daughters mini-trampoline without informing me - the garden is now clear/clean again. re: spa bath - there are instructions in the ensuite on how to use this as there are 2 buttons to use - one powers the unit on and another switches the jacuzzi jets on and off, the unit has been tested since your comments and it is without fault so it's a real shame you couldn't enjoy the jacuzzi. Property Owner

  Reviewed by Alfred3.4★May 2019

• "Amazing location."

  Large and comfortable cottage. Absolutely excellent for children. Loads to do on rainy days and better on sunny days. Thankyou

  Reviewed by Alexander4.4★Apr 2019

• "Upon arrival there where overflowing bins at the front of the property and the property was in a poor state of cleanliness (food in the compost bin, chips in the oven amongst other things) There was only one working lightbulb (out of 6) in the lounge and I contacted the key holder who came and replaced these."

  Most of the bedrooms lack any kind of storage other than a hanging rail and we had to live out of suitcase for the week. The dishwasher appeared to work however it never actually washed any dishes. The kitchen also didn’t have any mixing bowls or equipment to serve food in. There were plenty of plates and breakfast bowls but missing items such as a butter dish and chopping boards. The BBQ has not been cleaned since whenever it was lasted used. I did contact Sykes about the hot tub and was promised that someone would phone me back. This never happened. The hot tub was unusable after day 3 and it had only had minimal use. It was a green sludge and smelt so bad it was unpleasant to sit outside. There are however many positives. The house is in a great location and the views are amazing. The lovely touch of wine, bread and tea upon arrival made us feel at home. I am sure with a few tweaks that this could be a lovely holiday home however, we won’t be returning and am unsure if we would use Sykes Cottages again.

  Reviewed by Jo2.2★Apr 2019

• "What a Fantastic place to stay!"

  ! The property was really well laid out, superb for the children and our Dog. The communal areas were great for mixing together and the property was still big enough that you had your own space (even with 14 of us). The Hot tub with the views was really good and play room for the children was great. Llangollen was a great town to stay in and the Steam Railway is a must! Could not recommend enough for the family, and Sykes were great to book through.

  Reviewed by Andy5.0★Apr 2019

• "Disappointed that hot tub wasn’t working, but we were made aware of this the day before our break."

  Sykes communicated well with us to try and rectify the problem. With a few tweaks this property could be a wonderful holiday home as in an excellent location, being able to walk into Llangollen was great. Lovely touch of bread, milk etc on arrival.

  Reviewed by Julie3.1★Mar 2019

• "It was a beautiful house and everything was so lovely."

  The beds were heaven. Brilliant weekend

  Reviewed by Sadie5.0★Mar 2019

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