The Red

8 Customer Reviews

• "Loved the stay, we assumed there would be amenities such has shower gel however, the hot tub was lovely the lodge was amazing and having the little walk around the wooded area next to the lodge was fantastic for the dog."

  Reviewed by Olivia5.0★Oct 2024

• "This cabin has the potential to be brilliant."

  It is in an idyllic setting surrounded by trees and woodland. However, you SERIOUSLY have to get rid of that sofa. Not only was it far too low, but both of us could not sit on it at the same time or we would never have been able to get up! One shelf in a fridge for a self catering property is nowhere near enough room for food etc and there was only one door shelf which was damaged at one end so unusable. There was no heating on when we arrived and the place was freezing. We rang the number given and were advised that Tracey doesn’t work there anymore it was now Matt. He came within 30mins and sorted the heating out.

  Hi Leslie, Thanks for giving us the feedback, we want to let you know that we take feedback seriously. We have ordered a new sofa that will be installed in the next few weeks, we will also be changing the accommodation from 3 berth to 2 berth. I've amended the check-in policy with our cleaners/maintenance team and instructed them to make sure heating is set to 20 degrees before guest arrival. Property Owner

  Reviewed by Leslie1.9★Oct 2024

• "Hmmmmmm..."

  ..Sweeping Cobwebs!! And spider heaven... I used the vacuum and went over every room! Sooo many historic cobwebs. Unfortunately vacuum cleaner useless too...so I can understand why the gaps and edges were not done as nozzle doesn't come apart and it's missing a wheel! I also cleaned the 2 bathroom sinks and toilet as these were dirty. The bathroom radiator towel rails had splash marks too so not cleaned. Blinds in all rooms thick with dust (I didn't attempt them!) We had a list of issues on arrival...the 2 phone numbers on the wall are useless! One is the old number not even on the network and the other one is an ex partner! Also...Tracy (who Sykes recommends to call) we also had no reply from! It wasn't until the Wednesday that a couple of maintenance guy's who my husband saw on site eventually did come in and placed 2 new bulbs in cooker hood, mended the window (handle on wrong so wasn't locking), battery in the wall clock and correct cable for the dvd player!! It's the attention to detail that's missing in this lodge which is described as a luxury pad for 2! Now...on a plus! Hot tub just lovely, and very private. Bed, very comfortable and huge. Towels supplied lovely. Private Lodge and in a lovely area to explore. Please listen to and act on these issues... I think things have just been missed over time and let slip. A really good spring clean...and a few new bits of furniture I'm sure will make a massive difference to future guests visiting.... And remove the numbers from the wall and update!! Karen

  Reviewed by Karen2.5★Sep 2024

• "We didn't enjoy are stay at this property we was meant to stay till Friday ..."

  we didn't enjoy are stay at this property we was meant to stay till Friday but come home on Tuesday the sofa bed was so uncomfortable the pans where rusty cobwebs everywhere don't know about a good house keeping bond we but should have paid me £150 for giving it a good clean and i think it had mice could hear scratting on a night you need to update your holiday details and the pictures are out of date nothing looks like the pictures you show and it says if you need anything contact Tracey who we found out on the day we left to tell them we was coming home early that Tracey no longer works there I have stay at a few of your cottages over the years but never at to comment like this might after think about using Sykes holiday cottages again Carol

  Reviewed by Carol1.3★Aug 2024

• "We went for a week and the Property was amazing we couldn't really find any ..."

  We went for a week and the Property was amazing we couldn't really find any faults other than the pull out sofa bed was extremely uncomfortable springs sticking out too much to the point it caused bruising other than that it was fantastic it's well equipped everything you need to cook full meals the large bed was so comfy shower really nice the hot tub was amazing the only thing was after a few days the water went quite murky so it would of been nice to perhaps have a water change half way through the week other than those 2 faults it was Fantastic and we will be back

  Reviewed by Jame4.7★Aug 2024

• "Had such a lovely time would definitely stay again!"

  Reviewed by Kayda5.0★Jul 2024

• "So disappointed in the accommodation certainly not as advertised on approaching ..."

  So disappointed in the accommodation certainly not as advertised on approaching the lodge was greeted by an ash tray full of spliffs and ash all up the steps leading to the hot tub hot tub cover ripped and well worn looked rotten even before we entered the lodge once inside no chesterfield as advertised but a small 2 str couch springs gone the table was sticky with cup ring stains fridge hadn’t been cleaned and food residue on cutlery so had to wash them all ,in the bathroom toilet was fine but shower tray was yellow with black possibly mould around the rims into the bedroom bath looked great but the springs in the bed had gone and bed had a topper put on to try and make it comfy but it didn’t work we had spent £350 for a 2night stay as the advert said comfort and peace and tranquillity and gave the lodge a fantastic write up we found something really different needs upgrading and a new advert written explaining its old and tired and needs upgrading would not stay here again waste of money

  Reviewed by P1.3★Jul 2024

• "We had an amazing stay at the Red!"

  Lodge is very cosy and has everything you might need. It’s very quiet so it’s perfect if you going away to relax. Also, great positive for being dog friendly! Our four legged friend loved it! Will definitely go back.

  Reviewed by Daria5.0★Jun 2024

• There are no reviews featuring this term Show all reviews