The Penthouse

17 Customer Reviews

• "Great place to stay."

  Lovely property. Very modern building and interior.

  Thank you for your great feedback. We very much appreciate it! Property Owner

  Reviewed by Clare4.7★Dec 2024

• "Absolutely loved our time and have already booked again."

  Reviewed by Sian5.0★Nov 2024

• "Absolutely fantastic accommodation."

  Stunning views very clean. Welcome pack great. Will definitely return.

  Thank you for your great feedback - we hope to welcome you back soon! Property Owner

  Reviewed by Lesley5.0★Nov 2024

• "We really enjoyed our stay at the Penthouse."

  It perfectly suited the requirements of our 3 generation family get together. Great views from the apartment and lovely walks through the gardens and along the beach into Scarborough centre. We have already recommended this property to family and friends.

  Thank you for your amazing feedback. We are thrilled you enjoyed your stay and your recommendations too! Property Owner

  Reviewed by Ian5.0★Nov 2024

• "The property is beautiful and well equipped, stunning views of Scarborough situated well to venture to town or surrounding towns."

  A beautiful place where we made lovely family memories to treasure

  Thank you so much for leaving such lovely feedback. We are very glad you enjoyed your stay with us! Property Owner

  Reviewed by Shona4.7★Aug 2024

• "Family of 6 staying at the property, 4 adults and 2 children, the place was plenty big enough for us all, the main living/dining area was great, with lovely views from every direction."

  The kitchen is fully equipped with everything needed, we cooked from there most nights from our 7 night stay. The bedrooms, the master is massive, great space, the bed we both though was bowed like it has an impression from where previous people have slept, the bathroom, has a great bath, walk in shower and double sinks, the tap on the left hand sink was not fitted correctly and needs looking at, the other two bedrooms, beds were fine and bathrooms all good, the only thing we all commented on, was there is no where to hang your towels once used, a few robe hooks in each bathroom would be great, plus a small bin in each bathroom would be good too. Also one of the dressing tables had no chair. The balcony could do with a good clean down and the rail directly out of the apartment on the left when you walk out, needs to be refitted to the wall. Apart from a few things mentioned above, overall, the place is great, really good location and we would stay again if we ever go to Scarborough again, we all loved Scarborough plenty to do and see.

  Thank you for your feedback. The mattress in the main bedroom is less than 2 years old and is a tempur type, not a traditional, so perhaps a different sleeping style to what you are used to? The bathrooms all have towel rails to hang towels. We will look at the tap you mention and the rai. The balcony is an outdoor space by the coast, exposed daily to the elements and is cleaned by the housekeeper regularly. Property Owner

  Reviewed by Kay4.4★Aug 2024

• "We loved our stay at the penthouse, the apartment looks amazing in the pictures, and when we got there, it's even better than it looks in real life."

  Everything was perfect, really clean, very well equipped kitchen, amazing view, beds really big and comfortable. Bathrooms are all really nice. I will defo stay at the penthouse again and would recommend this amazing apartment to everyone.

  Thank you so much for your positive feedback. We are glad to hear you loved our apartment and the incredible views. Hope to welcome you back soon! Property Owner

  Reviewed by Emma5.0★Aug 2024

• "Superb spacious penthouse, highly recommend."

  Sensational views. Extremely well equipped.

  Thank you for taking the time to give feedback. We are so glad you enjoyed your holiday and we hope you will visit again in the future! Property Owner

  Reviewed by Sue5.0★Aug 2024

• "Omg wow wow, The Penthouse was amazing , the best place by far we have ever stayed ."

  The owners have went above and beyond , would definitely recommend. Lovely walk into Scarborough so many different ways to walk each day . There's nothing I can say to fault The Penthouse , everything from furniture, to utensils, decor and soft furnishings is 100%.. Thank you

  Thank you so much for your amazing feedback. Great to hear that you’ve had such a positive holiday and that you appreciated our lovely apartment! Property Owner

  Reviewed by Pamela5.0★Jul 2024

• "This Property is outstanding, of all the places we have stayed over the years this was by far the best."

  Beautiful views of Scarborough Bay from the large windows and seating provided. The finishes within the Penthouse were to a very high standard and tastefully done. Nice quiet areas are available within the property if you need time away from everyone. Just a suggestion: It would have been nice to have some reading books available and some games for the young ones.

  Thank you so much for taking time out to provide us with such detailed feedback. We are thrilled you enjoyed your holiday and appreciated our apartment. Your comment regarding the books and games has been duly noted and my housekeeper is 'on it'! Property Owner

  Reviewed by David5.0★Jun 2024

• "The property is amazing and has everything you need."

  The bedrooms are huge and the property is furnished to very high standards. The best thing about it is the fantastic views of Scarborough. I would definitely stay again

  Thank you so much for your great feedback. We are so glad you will stay with us again! Property Owner

  Reviewed by Daniel5.0★May 2024

• "The property and service was second to none, from the arrival instructions, the welcome pack and the accuracy and cleanliness of the property through to the support from the facilities and maintainance team on the couple of minor issues we had was first class, we will definitely be looking to book again."

  What a great property for families or groups of people of all ages and mobility. Thank you to Sykies, the full support team and the owners for making our Xmas and new year recovery break fantastic.

  We are so pleased to received such great feedback. It is reassuring to know all parts are running smoothly! Property Owner

  Reviewed by Chris5.0★Jan 2024

• "Wow what a fabulous apartment!"

  It was even better than it looked in the photos! It has been furnished to a very high standard indeed. The beds were sooo comfy, the knives were sharp!! (A rarity in holiday cottages we’ve found!) and the kitchen was very well equipped. The views are amazing and the apartment is so spacious.. they could have easily squeezed more bedrooms into the space but they haven’t and it’s resulted in a feeling of utter luxury! We would highly recommend anyone to stay here! Definitely Five Star

  Reviewed by Barbara5.0★Nov 2023

• "An outstanding property."

  Lots of room and views to die for. Everything needed was there. The lift to the property was brilliant. The warmth and comfort of the whole property was fantastic. We were there through Storm Babet and this made terrific scenery overlooking scarborough harbour. We had an amazing stay and will return.

  Thank you so much for your review - we love to hear about guest experiences. Wow- Storm Babet - that must have been incredible to watch from such an elevated position over the sea! We look forward to welcoming you back, hopefully with more clement weather. Property Owner

  Reviewed by Sandra5.0★Oct 2023

• "Absolutely fantastic spotless apartment."

  Everything was top quality , no expense spared. We had a really good 5 days in September and can't wait to return. It was like living a millionaires lifestyle!!!

  Thank you so much for taking time to review. We are so glad you enjoyed the apartment and can’t wait to welcome you back! Property Owner

  Reviewed by Ann5.0★Sep 2023

• "Love the apartment."

  Would definitely go again if I could afford the increase in prices. The info for access into the waste disposal building needs correcting. You need to start with C to clear before the code otherwise it doesn’t work. Would have liked a fish slice ( minor detail I Know) One chair with a higher back would be good. Guests have grannies etc I hope the block gets finished and tidied up soon. Three dead Christmas trees down the drive Is not a good look! Very pleasant cleaning team arrived as we were leaving. All on time

  Thank you for your review - we are very pleased you enjoyed your stay. I will update the welcome pack as you suggest. We definitely provided a fish slice, so not sure what happened to it?! Appreciate the feedback. Property Owner

  Reviewed by Annette5.0★Sep 2023

• "We rented this Penthouse with excitement!"

  Sadly it is being very badly let down by the House Keeping Team!, and Sykes Cottages in conjunction with Yorkshire Coastal Cottages commitments to issues!! Our experience was not a good one, and to make it worse, after what they said was a reclean, and delayed holiday start by 3 hours, it was no better! To save the day, and week, we ended up cleaning it ourselves. A a real shame, as it is a stunning Penthouse, if it was clean!! After complaint, the owner and the service provider have neglected to take our case as real or meaningful! All we wanted was this expensive, fabulous penthouse to be clean on our entry, it wasn’t sadly to say the very least! I could further embarrass with an itemised list, but sadly, due to the response we have had so far, I doubt it will make any difference! Please be ware that if you book and have problems, they will do their best to discredit or believe you have a genuine grievance! It’s a real shame too, as the Penthouse has amazing views and is spacious and well thought out! It could however, benefit from some furniture in the Atrium, and maybe a few scatter rugs in the main living space, this would stop the echo, and give it the ambiance it deserves. After doing the clean ourselves, we did go on to have a good week, we were determined not to let this disappointment and lack following up, enquiry to know if we were satisfied and comfortable, nothing! No welcome treats, that we know is standard practise, etc spoil our long awaited vacation. Feel sad that we feel duty bound to post such a negative review! Hope all you out there wanting to book have a better experience! Chris & Trac Sterling

  Thank you for your review. We are sorry that you felt that the property was not clean however, it had been thoroughly cleaned and checked by my housekeeper to her usual high standard. Being newly built and furnished, it is difficult to understand your complaint. Secondly, we are sad that you felt let down by the response of Yorkshire Coastal Cottages and by the owner. YCC responded immediately to your initial concern and sent the housekeeper over straight away. As regards the lack of response from the owner, it is not possible for guests to contact an owner directly, so am unsure as to how we could have taken action. You mention that there was no welcome hamper left, however, my team left the usual YCC jute tote bag full of local treats as well as other items for your arrival, in the larder cupboard. Lastly, a lot of time and effort has gone into making the decor and ambiance of the apartment, warm yet modern, we are sorry it was not to your liking. Property Owner

  Reviewed by Christopher3.1★Aug 2023

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