Puffin Cottage

45 Customer Reviews

• "Lovely stay again in this comfy, cosy cottage."

  Will be returning again next year. Boiler went off on 1st day, we contacted the friendly, helpful housekeeper and the gas engineer soon arrived to sort this, no further issues all week. Looking forward to coming back.

  Reviewed by Rhianne5.0★Nov 2024

• "This is our 2nd stay at Puffin Cottage, our last visit was 12 months ago."

  We very much enjoyed our stay again and most things were the same. Luna our dog finds it a home from home. We very much appreciated the much larger replacement LG TV in the lounge. Great addition to the cottage! The salt stored in the utility room was very welcome for the back steps after the snow. We did find that the radiator in the bathroom was not working so we ended up leaving the door open so it was at least warm in there and put the damp towels over the other radiators. There are two ceiling lights in the bathroom. The light over the toilet flickers and is very dull and ideally needs replacing. We went to use the log burner. There were logs but no kindling or matches to get it going. We purchased both the next day and it was lovely having the burner going in the evening. Kindling and matches would be helpful for us novice log burner users. Please not I replaced the batteries in the central heating thermostat on the wall on the stairs as it showed they were depleted. You may need to make sure its set correctly. Thank you.

  Thank you so much for your kind review. We are so pleased you enjoyed the larger tv. The bathroom radiator is being fixed next week. It’s been a really complicated issue that we have now got to the bottom of thankfully. I will ensure that our supply of kindling and matches is topped up when we visit next week. Property Owner

  Reviewed by Robert4.4★Nov 2024

• "Fabulous little cottage clean and cozy felt like a home away from home and good size garden for the dog."

  Great base to explore the coastline from. No complaints at all a really nice retreat to return to after a long days exploring. Definitely plan on returning at some point. Charlotte and Baloo(the springer cross)

  It was such a pleasure to have you. Thank you so much for your kind email and lovely review. Property Owner

  Reviewed by Charlotte5.0★Nov 2024

• "We left after one night due to the steepness of the stairs to the bedrooms as my husband and myself have some mobility issues and thought these were unsuitable for anyone with issues and even thought they were on the dangerous side especially going to use the bathroom in the night."

  Also we were on the road to property when received a text to say that the heat g had been switched off due to a fault with the boiler but extra logs had been left for stove when got there on checking there was 3 bags of logs but nothing to light the stove with. Surely we should have been informed before this time and given the option to cancel

  Thank you for your comments Margaret. We did let you know about the boiler as soon as we were aware of the issue. We have had such bad luck which has been out of our control sadly and we have been working so hard to fix it. You did say it was absolutely fine and not to worry at the time but I completely understand that it wasn’t ideal. I’m sorry that you felt the stairs were too steep for you. It is a very old cottage and there is of course, very little we can do but we did speak to Sykes who will add a note to the listing for us. My apologies again that our cottage wasn’t right for you. Property Owner

  Reviewed by Margaret2.5★Oct 2024

• "This was our third stay in this quaint cottage."

  Upon arrival we had no hot water or heating and no starter logs for the fire. A quick call to the very friendly owners and they sent their plumber round promptly to fix the boiler and he also brought a large bag of logs too. We had a lovely stay enjoying the local haunts on the coast and inland. The weather wasn't too bad either. We were a little disappointed that the summer house at the top of the garden looks like it has seen better days and there are no foldable seats in it any more. In the past we enjoyed sitting up there as the scenery is amazing. Also one of the large bath towels, once unrolled had a large stain on it, so needless to say this was not used. This, however, has not put us off staying here in the future as we love this cottage.

  Thank you for your kind review Mary. I’m so sorry about the issues you experienced during your stay this time. We are so touched that it hasn’t put you off booking again as we would love to have you back. Oliver is actually there at the moment sorting out the summerhouse as we were aware it needed looking at so hopefully that will be sorted in the next few days. I’ll pop some chairs back in too no problem at all. My apologies about the towel also. We will take this up with our housekeeper. Thanks so much for bringing it to our attention. Hopefully we will see you again next year. Property Owner

  Reviewed by Mary3.8★Sep 2024

• "Really lovely little cottage."

  Great enclosed back garden for the dogs and a little extra garden and games room. Beds were comfy and facilities were good. Little bit of road noise but nothing too bad. Convenient location for the Cleveland way and gorgeous scenery right on your doorstep. Very welcoming and dog friendly pub a short walk away that does excellent meals, The Blacksmiths.

  We are so pleased that you enjoyed your stay. Property Owner

  Reviewed by Carla4.4★Sep 2024

• "Lovely cosey cottage with a safe enclosed garden for our 2 cockapoos."

  Situated in a pretty village close to great walks on the cinder track and cliff tops. Easy access to Whitby, Scarborough and Robin Hood’s Bay too. Would highly recommend.

  Thank you so much. We are delighted that you enjoyed your stay. Property Owner

  Reviewed by Simon4.1★Aug 2024

• "Lovely property for a short stay."

  Great stair gate to prevent four legged guests going up stairs. Lovely garden to relax and unwind in after a day walking and sightseeing.

  Thank you so much for your kind review :) Property Owner

  Reviewed by Elaine4.4★Jul 2024

• "Perfect location and setting for our family holiday with 3 dogs (cocker spaniels)."

  Garden was a perfect size for them running about and well enclosed.

  Thank you so much for choosing us for your family holiday. We are so happy that you and the pooches enjoyed your stay Property Owner

  Reviewed by Selina5.0★Jul 2024

• "So relaxing and peaceful - lovely week spent at Puffin Cottage."

  Just the two of us and our dog. Loads to see and do near by, great local pub to eat out at or stay in and cook in the evenings. Everything we needed to hand - parking on the road or behind the cottage very convenient, warm and cosy when the weather turned wet. Thank you for a beautiful break.

  Thank you so much for your very kind words. We are so happy to hear that you enjoyed your stay so much. Property Owner

  Reviewed by Sarah5.0★Jun 2024

• "Super cottage, beautifully placed for visiting lots of different towns and attractions."

  Well equipped, very clean and comfortable. Loved the gardens, and friendly neighbours too. Thank you, we had a lovely stay.

  Thank you so much for your kind review. We are delighted that you had a lovely stay. Property Owner

  Reviewed by Lorraine5.0★Jun 2024

• "Excellent stay."

  I have accidentally bought your umbrella home I will post it. Apologies

  We are so happy to hear you had an excellent stay! Not to worry about the umbrella ☺️ Property Owner

  Reviewed by Rachel5.0★May 2024

• "An excellent cottage in a great location."

  Everything needed was provided and the house was very clean and the garden was tidy. All in all a great stay.

  Thank you so much for your kind review. We are so pleased you had a great stay. Property Owner

  Reviewed by Jim5.0★May 2024

• "Wonderful stay in well appointed, comfortable cottage."

  Clean, tidy, maps welcome pack, torch, plenty of hooks and equipment in the kitchen. Would suggest three improvements. 1. The key safe is very low down and fiddly, 2. Could do with a sign explaining where parking is, we drove into the space at the front which was wrong, 3. To save any confusion I think the description should state that the property is not suitable for anyone with reduced mobility, we coped, but the stairs are steep and the outside steps need care.

  We are so pleased that you had a wonderful stay. Thank you so much for your suggestions. Property Owner

  Reviewed by Patricia4.7★Mar 2024

• "Great cottage, well decorated and furnished."

  Garden well kept and secure for dogs

  Thank you so much for your kind review ☺️ Property Owner

  Reviewed by Darren5.0★Mar 2024

• "Fantastic warm cosy cottage."

  Beautifully decorated & had everything we needed. The long garden was perfect for our boxer & the private parking space was really useful. Ideally situated for travelling to costal towns & a very short walk to two excellent dog friendly pubs (The Red Lion & The Blacksmith Arms). Would highly recommend & we will definitely be booking again in the future x

  Thank you so much for your very kind review. We really do appreciate it. We would love to welcome you back in the future. Property Owner

  Reviewed by Rhonda5.0★Feb 2024

• "Amazing holiday at Puffin Cottage again - this is the second time we have been ..."

  Amazing holiday at Puffin Cottage again - this is the second time we have been and we love it Our only suggestion would be a light at the top of the garden for when you get out of the car

  Thank you so much for your kind words. We are so glad that you enjoyed your second stay. It was great to have you back. We do have security light up by the drive but I think we need to angle it better. I’ll have a look in the dark next week and try and make it so it comes on easier :) thanks so much for letting us know. Property Owner

  Reviewed by Sarah4.7★Feb 2024

• "The cottage is quaint and the set up was good ideally located for walks and visits to local pubs."

  The cleanliness was not that good when taking a closer look cobwebs in many places dust on top of picture frames and internal areas of kitchen cupboards unclean.only 1 light bulb working in bedroom no replacement bulbs this was mentioned in the visitors book in November and still not dealt with no toilet brush in the bathroom and no torch under sink which would of been ideal when letting the dogs on the back yard in the dark at night and early morning. We took my mother in law who is 81yrs old so even though she is active she couldn't do the walks with us so she chilled in the cottage to watch TV.unfortunately when we got back she said she couldn't find any channels I had a look myself and no channels follow in sequence ie bcc1 bbc2 itv1 channel 4 they were miles apart and you could change channels several times and the same programme would appear needs completely re tuning in.some information leaflets were over a year old and the cleaner is a local lady and the back garden grass is cut fornightly by a company it got me thinking when was the last time the owners actually visited the cottage and checked it over thoroughly. Most disappointing thing was We stayed over the Christmas period and paid basically double the cost of the weekly cottage rate out of season and it was not decorated not a bauble in sight!!!! Felt very deflated on arrival so we went out and bought a small Christmas tree with lights. Very poor standards. Welcome pack was 1 nice touch.

  Thank you for your feedback. We absolutely could have decorated the cottage for Christmas for you if this was requested. This isn’t done automatically as not everybody celebrates the season. We did leave lots of Christmassy food and drink for you as a token of the season :) As owners, the cottage is very special to us and we visit as often as we can with our young family. It isn’t just a business venture. It is part of the family. Had you contacted us during your stay we would have been more than happy to come and change the lightbulb for you, do an extra clean and provided the torch. Our local team is incredibly responsive and we are proud of the service that they deliver for us. We are aware of the television niggles and we plan to replace it during our January visit. Property Owner

  Reviewed by Gary2.5★Dec 2023

• "We had a wonderful pre Christmas break and found Puffin Cottage spot on for our needs."

  Everything was just as described and more. Location ideal in a very friendly village. There are great local walks in the area and Whitby and Scarborough are easy car rides away. Having thoroughly enjoyed it so much, we returning home relaxed and recharged.

  Thank you so very much for your kind words. We are delighted to hear that you had a relaxing stay. Property Owner

  Reviewed by Garry5.0★Dec 2023

• "We had the mos wonderful week with our little dog."

  The cottage was spotless and very well put together. The little gate at the bottom of the stairs was very helpful for keeping the dog dog stairs. The area is perfect for exploring the North Yorkshire coast. Would recommend and stay again!

  Thank you so much for your kind words. I really does mean so much to us. We would love to have you stay with us again :) Property Owner

  Reviewed by Jodie4.7★Nov 2023

• "We loved our stay at Puffin Cottage."

  It was clean, comfortable and had most of the items you needed for your stay including. It was tastefully decorated and had some nice touches. The wifi was seemed to work in most of the cottage. The enclosed garden was great and safe for our dog. The steps down to the back door are a little uneven and slippery when wet. You definately need a torch if you forget to leave the outside light on if you pop out in the evening. The parking at the rear of the property was a real bonus and although we didn't use it in November, the summer house and other small garden would be great in the summer. The stairs in the cottage are steep, but with care they are fine. We only used the front bedroom and the bed was really comfy! The bathroom is downstairs and its good size with a great shower over the big bath. The lounge is comfortable with two, 2 seater sofas and a log burner. I couldn't keep the log burner alight but was probably due to my lack of knowledge of log burners! The TV in the lounge is quite small and I found the Sky TV guide rather confusing and annoying. Puffin Cottage is ideally situated for visits to Scarborough, Robin Hood Bay and Whitby. York is just over an hour away. There are lots of interesting walks and views just a short walk from the front door including two pubs. We would recommend Puffin Cottage at any time of year but we especailly enjoyed our November stay. Thank you.

  Thank you so much for your very kind review. We are so delighted that you enjoyed your stay! Property Owner

  Reviewed by Robert5.0★Nov 2023

• "This is a lovely wee cottage."

  Perfectly set in the middle of so many places to visit. There's a welcome pack for the dogs and their humans. It was clean, tidy and equipped with everything you'd need. Including the forgotten items. Although we forgot a pen to write in the guest book and didn't remember to get one when we were out. The pups enjoyed the warmth of the cottage after a drizzly day. There's also leaflets for those excursions. We also contacted the housekeeper with a couple of questions. She was back to us in excellent timing and answered our questions. She was very helpful and seems really nice person.

  Thank you so much for your kind review. It means so much to us all that you enjoyed your time at Puffin and I have passed your lovely feedback onto our housekeeper who is delighted. We have also popped a pen by the guest book for future so thank you for that :) Property Owner

  Reviewed by Diane5.0★Oct 2023

• "Lovely cottage, well equipped in a very good location for touring the Yorkshire Moors and coast."

  Our three dogs enjoyed the security of the gardens and the summer house was a bonus. Plenty of local walks in the area for exercising our furry pets. We would be very happy to rebook on a future visit to Yorkshire.

  Thank you for your lovely words. We are so pleased that you enjoyed your stay and would love to have you back again. Property Owner

  Reviewed by Helen4.7★Sep 2023

• "Puffin Cottage was beautiful!"

  A terraced old stone cottage has been tastefully restored with high end furniture and utensils! Lovely big back garden for the dogs and walks from your doorstep. Not forgetting the lovely summer house at the end of the garden complete with bbq and picnic chairs and plastic glasses, cups etc

  Thank you so much for your very kind words. We are so delighted that you enjoyed your stay! Property Owner

  Reviewed by Patricia5.0★Aug 2023

• "We loved the cottage and we hope to come back again!"

  Ideal location to visit Scarborough, Whitby and Robin Hood Bay. The garden is secure and clean, and the house is so cozy and welcoming. I would 100% recommend to anyone!

  Thank you so much for your kind words. It’s so lovely to hear that you loved the cottage. We can’t wait to have you back soon! Property Owner

  Reviewed by Lindsey5.0★Jul 2023

• "We had a lovely time at Puffin Cottage, the facilities were spot on."

  The garden was great and secure for our 3 dogs, the only problem there was our 15 year old Bedlington Terrier had, was getting up the stone steps which are quite steep. Bathroom is lovely, shower is fantastic, plenty of hot water. Kitchen, well equipped, Lounge comfortable, Staircase quite steep and narrow, found handrail difficult to hold onto especially going down, apart from that, we had a relaxing time.

  Thank you so much for your kind words. We are delighted to hear that you had a relaxing stay. Property Owner

  Reviewed by Jean5.0★Jun 2023

• "Puffin Cottage is cosy, comfortable and very well equipped, perfect to come back to after a long day out."

  It is in a great situation with plenty of walks both inland and coastal without needing to drive anywhere. Also, bus service is very good and stop is about 50 yards away. It stops outside Scarborough train station if you want to go further afield. We had a great holiday.

  We are so pleased to hear that you had a great holiday and enjoyed exploring the area. Thank you so much for booking your stay with us. Property Owner

  Reviewed by Keith5.0★Jun 2023

• "We enjoyed a short break and found the cottage well equipped and maintained."

  Thank you so much for your kind review. We are so happy to hear that you enjoyed your break with us. Property Owner

  Reviewed by Gail5.0★May 2023

• "Great cottage comfortable everything you need for your holiday would highly recommend it"

  Thank you so much for your very kind words. We are delighted that you enjoyed your stay. Property Owner

  Reviewed by Norma5.0★May 2023

• "This was our second stay at Puffin Cottage."

  Again, the cottage was just great, and we all had a lovely time. We especially enjoyed sitting out at the very top of the garden in the summer house (the little chateau as it became known as). The views were spectacular.

  Thank you so much for your kind words. We were delighted to have you back again and we are so happy to hear you had another lovely stay. Property Owner

  Reviewed by Mary5.0★May 2023

• "Very cosy cottage, very well equipped."

  Excellent location for exploring coast and countryside.

  Thank you for your kind review Property Owner

  Reviewed by Tony3.8★Apr 2023

• "There were only minor issues nothing drastic."

  Shelving ,cabinet or some type of storage in the bathroom would be an asset also a lock on the bathroom door. A new can opener as we had an issue with it. A lock or bolt on the outer door where the washing machine is as I didn’t feel like leaving coats in . Also the inner back door was difficult to lock I had to adjust the fittings as they were loose every time I locked the door. Also a screw driver kit needed.

  Thank you. We hope you had a lovely stay. Property Owner

  Reviewed by Rosamond4.7★Mar 2023

• "Lovely cottage close to local amenities but not in a busy place."

  Was nice and peaceful sitting in the gardens with the sun out, there are loads of local walks and 15-20 minutes away there are plenty more including easy to difficult forest walks. The dogs also had a warm welcome and they really enjoyed the stay too. I have recommended this to friends already.

  Thank you so much for your kind review. We are so happy to hear that both human and canine guests enjoyed their stay! Property Owner

  Reviewed by Ian4.1★Mar 2023

• "Excellent Cottage Clean, comfortable…."

  Everything needed for a great stay. Dogs loved it. Owner went above and beyond to ensure our stay went well.

  Thank you so much for your kind review. Property Owner

  Reviewed by Elizabeth5.0★Mar 2023

• "Great place to be with easy access to both the sea and moores."

  Thank you Property Owner

  Reviewed by Anthony4.4★Jan 2023

• "An excellent week."

  Lovely cottage with all that is required.Well situated for dog walks both near to the cottage and further afield. Excellent places to eat within walking distance or short journey in the car.

  Thank you so much for your kind words. Property Owner

  Reviewed by Michael5.0★Jan 2023

• "Kaytee very helpful, cottage very quaint and quirky, wanted for nothing."

  Very cozy especially when log burner is on full bore. Cloughton is a beautiful little village, I have lots of ties to the village, from a young age. Will be back

  Thank you so much for your kind words Alan. We would be delighted to have you stay again. Property Owner

  Reviewed by Alan5.0★Jan 2023

• "The property was very comfortable and we all enjoyed our stay."

  We are so happy to hear that you enjoyed your stay. Thank you Property Owner

  Reviewed by Diane5.0★Dec 2022

• "Excellent cottage, well presented and clean and Kaytee is an excellent owner who did everything possible to ensure that we had a great break."

  We had an enjoyable stay with the only thing that I would like to mention is that the cottage is on a very busy main road so, there is some road noise disturbance and the cottage isn't as rural as I'd thought however, that being said I would recommend Puffin Cottage.

  Thank you so much for you kind words ☺️ Property Owner

  Reviewed by John5.0★Dec 2022

• "A great home from home cottage in a great location."

  Loved our stay and will be back.

  Thank you so much for your kind review. We are so pleased you enjoyed your stay and look forward to welcoming you back. Property Owner

  Reviewed by Amanda5.0★Nov 2022

• "Lovely cottage ,comfortable and spotlesly clean, We had a lovely few days away."

  Great location.

  Thank you so much. We are so pleased to hear that you had a lovely break. Property Owner

  Reviewed by Richard5.0★Nov 2022

• "This is a little gem."

  The cottage is extremely well equipped with everything you can imagine. It’s ideally situated for all the local resorts. It offers a lovely outside space to the back with bbq summer house seating etc. We will be visiting again in the summer.

  Thank you Paul for your kind words. We are delighted to hear that you enjoyed your stay and look forward to welcoming you back in the summer. Property Owner

  Reviewed by Paul5.0★Nov 2022

• "The cottage was lovely and well stocked with a good sized fenced garden for our 3 dogs, however, although the owner had told me the heating wasn't working, and provided electric plug in heaters, the bathroom was cold for morning showers and the bedrooms were cold at night."

  My father being 89 did feel the cold at the cottage. There was plenty of hot water but more than a bit dissapoined with the heating. Would not book this cottage again sorry.

  Thank you for taking the time to submit a review Beverley. I am pleased to hear that you thought the cottage itself was lovely and that your dogs enjoyed our lovely garden. We did try to contact you a couple of times before and during your stay to advise that we were at hand if you needed anything during your stay (extra logs, heaters etc) but didn’t receive a response. There are three contact numbers in the welcome folder and our email address too. Unfortunately the heating issue was unavoidable due to the nature of fault which was explained in our communication but this is due to be fixed next weekend. We definitely could have helped during your stay had you got in touch at the time :) Property Owner

  Reviewed by Beverley3.4★Oct 2022

• "We had a very enjoyable and relaxing stay at Puffin Cottage."

  It's cosy, with lots of character and has everything you need for a great holiday. Super location in a pretty village near to lovely places along the North Yorkshire coast like Ravenscar and Robin Hood's Bay.

  Thank you so much. We are so delighted to hear that you had an enjoyable stay. Property Owner

  Reviewed by Alison5.0★Oct 2022

• "We enjoyed our stay at Puffin Cottage so much, we have booked to go again next year."

  The property was spotlessly clean, with everything you could wish for. the beds and sitting furniture very comfortable. Very secure back garden with parking at the rear for two small - medium cars. The main road at the front is quite busy so we decided to park at the rear. We did have a problem with the central heating/hot water boiler, but the owner sent a plumber round straight away to rectify it. The area is good with plenty of walks and pubs nearby and a good base to explore many other parts of the Yorkshire Coast and in land attractions.

  Thank you so much for your kind review. It is so lovely to hear that you enjoyed your stay. We are looking forward to welcoming you again next year! Property Owner

  Reviewed by Mary5.0★Sep 2022

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