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"We had a delightful stay."
Our hot tub wasn’t hot enough and after requesting more heat, it was toastie hot on our return.
The beds were comfortable and the cottage was in a great area to access many activities.
There are a couple of leaks/worn skirting and cracked tiles but it didn’t impact on our stay.
The separate dining area was a wasted space due to the giant island in the kitchen (it was a shame there were only 4 stools for 5 people staying there) This area would have been great as a cosy snug to play games/watch movies??
Is there consistency with hand towels/cloths/mats throughout Sykes lets? It would be useful to know in advance.
Thanks for a lovely stay.
Good afternoon, thank you so much for your feedback, we are so pleased that overall you enjoyed your stay with us, and the issue with the hot tub was addressed quickly.
We take all guest feedback seriously, and your comments in regards to seating etc will certainly be taken into consideration.
We hope to welcome you back again soon!
Many thanks, Amy
Property Owner
Reviewed by Susan3.8★Oct 2024
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"The house and hot tub were lovely but unfortunately it was very dirty and needed a good clean top to bottom."
Fridge, microwave, oven, toilets needed cleaning all surfaces were dirty or sticky and cobwebs everywhere. If all of this is sorted it would be fantastic place for holiday.
Good afternoon,
Thank you very much for our feedback, I am so pleased that you enjoyed the house and hot tub.
I am extremely sorry to hear of the issues you had with the overall cleanliness of the property, this has been addressed immediately and we now have a new cleaning company in, who do an excellent job.
I hope you will give us another try, we would love to welcome you back so you are able to see the improvements for yourself.
Many thanks, Amy
Property Owner
Reviewed by Kerry2.8★Oct 2024
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"So on arrival the property looked lovely, a real old fashioned coach house gorgeous setting, beautiful kitchen etc."
Upon closer inspection we found the property to be lacking the most basic items, no dish clothes, no bin liners, a mish mash of dinner service, one tea towel etc we had to go out and purchase our own kitchen & cleaning items. Had we been informed the property would have less than the basics we would have certainly been prepared for this not having to go straight out and purchase them. The general cleanliness throughout the property was not great, the upstairs bathroom was mouldy across the tiles in the bath area, the shower screen edge was black, the upstairs carpets heavily stained, the hob in the kitchen was so greasy and had not been cleaned, everywhere was dusty and could have done with a really good clean. We had no WIFI the whole stay and very basic TV channels we had to hotspot from our phones to watch any TV (The weather during the week meant we had to spend quite a bit of time in the property so this was crucial) on the first night we had awful heavy rain which caused a huge leak in the double bedroom through the roof of the dorma window, we was told to put a pan underneath it, we moved in to the twin room which was not ideal to sleep in single beds as a couple. We did approach the owner on the next day and Sykes who arranged for us to be refunded if we wished and leave but we chose to stay hoping that things would get better the roof was apparently repaired but still leaked. We did enjoy our week and the hot tub was great I just wanted to let anyone know to be prepared what they may arrive to. SUch a shame as the place is stunning and with a little effort would be an ideal base to explore a beautiful area of the country.
Good afternoon,
Thank you very much for your review, I am extremely sorry for the issues you found during your stay with us , this was discussed with myself, the owner of the cottage, and also Sykes, and as you said we were more than happy to facilitate a move and also a refund on our part, unfortunately the weather did cause a leak and also the issues with the TV and internet were also a result of this, unfortunately this is completely out of our control and something we could not have avoided, however I do apologise for the inconvenience this caused during your stay.
In regards to the owner telling you simply to 'put a pan under the leak', this was a short term suggestion in order to allow our team to come over, which they did, within ten minutes, to shampoo the carpet and clean the area in which it had leaked, we also called a roofer out the same day as a matter of urgency to repair the damage.
We do take all feedback from guests seriously, and thank you for your comments moving forward. Many thanks Amy
Property Owner
Reviewed by Rapid1.9★Sep 2024
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"Unfortunately on our arrival the hot tub had not been cleaned / emptied from use by previous guests."
It was finally cleaned the following afternoon.
On our last night the hot tub emitted a strong offensive odour when we turned on the jets so we ended up getting out after a very short time.
The TV / WiFi did not work for our entire stay.
The washing machine wasn’t working and flooded the kitchen when we opened the door.
The property does not very well stocked. Tea towels and washing up liquid but no washing up sponge / cloth. Only 3 plastic glasses to use in the hot tub.
The house is in a great location and it could be a great place to stay but unfortunately there is little attention to detail and it is not being very well maintained. It seems to be run like a hotel room (it is attached to a hotel) rather than a holiday cottage.
Good afternoon,
Firstly I would like to apologise for your experience staying with us, we aim to provide an excellent experience for all guests that stay with us, however we unfortunately missed the mark with yourselves, please be aware we have taken all your feedback into consideration, we now provide a welcome package for all guests and our maintenance team complete regular checks on the property.
In regards to the hot tub not being cleaned, this was not the case- we understand the importance of maintaining and keeping our hot tub clean, and this is something that is done before, after and during each stay in the cottage. The hot tub had been cleaned, and we informed a member of your party of this, unfortunately the hot tub is situated under a large tree, and there was leaves etc that had landed in the hot tub during the time it was refilled, this was quickly sorted by our maintenance team. In regards to an 'offensive odour', the chemicals and PH of the hot tub are checked daily, as well as regular filter changes, we do however recommend to anyone using the hot tub, not to go in with product such as fake tan or body lotion on their skin, as this may cause issues such as this.
Many thanks, Amy
Property Owner
Reviewed by Nicola1.9★Aug 2024
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"Great place to stay, lovely staff and well managed, we were delighted with the space of the coach house, the hot tub was a lovely bonus."
Will definitely be back
Thank you for your lovely review! We look forward to welcoming you back again soon. Many thanks, Amy
Property Owner
Reviewed by Christy4.7★Jul 2024
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"Part of East Ayton lodge hotel with easy access to all their facilities (the pretty beer garden can’t be more than 60 paces)."
There were three hotel car parks to choose from and although busy (especially when the hotel was hosting a wedding) we had no problems finding a parking spot. The hotel owner dropped by to check we were happy & all the staff were very friendly….a couple of minor issues were quickly sorted out. The road that runs next to the coach house can be a little busy during the day, but was quiet at night & we slept well. A good base to explore the area.
Reviewed by Ann3.1★Jun 2024
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"The cottage is lovely and homely, the hot tub was a lovely bonus."
The cottage isn’t far from Scarborough and Whitby so ideally located. Would definitely recommend this cottage.
Thank you for your lovely review, we really appreciate your feedback and look forward to welcoming you back again. Many thanks, Amy
Property Owner
Reviewed by Michelle5.0★Jun 2024
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"A lovely cottage which fitted our party of 2 adults and our 4 daughters perfectly."
Lovely friendly and helpful owners ( East Ayton Lodge hotel). It was great to have the hotel next door, even though the cottage was independent and self contained. Directions to find it were a bit tricky. Would have been good to have a dvd player. Great location!
Thank you for your lovely review, we really appreciate your feedback and look forward to welcoming you back again. Many thanks, Amy
Property Owner
Reviewed by Kathy4.7★May 2024
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