White Rose Apartment

62 Customer Reviews

• "We had a fabulous week lovely apartment."

  My husbands mobility is not good so found bathroom a bit small. I always take bathroom stool. and it was needed. We would like a back door the next time we visit The bay as we loved it and will be back. Could not find leisure passes rang (Helen) who came out and delivered us her pass such a lovely lady had to drive two hours to drop off our pass thank you so much (Helen). nothing is too much trouble so loved are stay.

  Reviewed by Christine4.4★Nov 2024

• "I enjoyed my stay in this cosy warm appt."

  I booked it because I have osteoarthritis and struggle to get into a high sided bath, so it was great to have a walk in shower. The car free area outside was just right for my little dog to spend a penny first thing and at bedtime. It is close to all amenities. I would be happy to return. Val

  Dear Reverend Hart, Thank you for your positive feedback and 100% rating. We are glad you enjoyed your stay at White Rose Apartment and that you found the apartments location central and that the facilities met your needs. We look forwards to welcoming you back soon. Kindest regards, Helen and Richard White Rose Cottage White Rose Apartment Property Owner

  Reviewed by Valerie5.0★Oct 2024

• "We have a lovely week here would definitely recommend, and we will be booking again."

  Dear Peter, Thank you for your positive feedback and 100% rating. We are glad that you had an enjoyable stay at White Rose Apartment. We look forwards to welcoming you both back soon. Kindest regards Helen and Richard White Rose Cottage White Rose Apartment Property Owner

  Reviewed by Peter5.0★Oct 2024

• "Having used Sykes' for many years a certain level is to be expected so I was surprised that for the ist time ever there was no welcome pack ie :tea n biscuits."

  My wife and I are disabled so it was disappointing to find the map to find the property was incorrect causing me to have to wander around to find it,not a problem for most people,exhausting for me.Sykes' instructions imply parking near the property however it was a real toil for me carrying luggage and shopping 50m - 100m each time. Instructions mention "fridge" ,you need to make it clear that there is no freezer. There was no instructions on how to use the heating system however by pure chance we have the same Hive system at home so were able to use it. Having said all this the apartment was very nice and suited our purpose and my points are hopefully taken as positive critism.For able bodied people I would recommend but not for the less abled.

  Dear Paul, Thank you for your valued feedback and we are glad that you found White Rose Apartment very nice and homely. We pride ourselves on our 5 star Tripadvisor rating, and always make sure we act on customer feedback.As well as the detailed map and access details which is sent through to all guests prior to arrival. The pack includes the What3words App location which is edicts,jazzy,wildfires. For future guests I can confirm that the apartment is central to all the amenties , located on Sunrise Drive and directly opposite the tennis court. You can access the apartment through the communal black painted door at the rear. You can park anywhere on site the nearest location is outside the central complex or on Talisker Walk, both are approximately 15 metres from the apartment. I can confirm the Hive heating system is not operated remotedly as highlighted in the info pack sent prior to arrival and guests can use the simple button to change the temperature. As always if any customer requires any support during there stay then please ring me on 07764892998 (24/7). We respect your feedback but wish to highlight the positive feedback from other customers which includes the apartments central location to all amenities, ten minutes walk from the award winning beach, ground floor location and a walk in shower. If any prospective customers have any queries in relation to the apartments location or amenties please feel free to contact me direct at hcbrear@hotmail.com Kindest regards Helen and Richard White Rose cottage and White Rose apartment Property Owner

  Reviewed by Paul4.1★Aug 2024

• "Well appointed cottage with everything you need."

  Very cosy and homely. Good information from owner. Very clean. Would definitely stay again. Good base for the surrounding area.

  Dear Jayne, Thank you for your positive feedback and 100% rating. We are glad that White Rose Apartment exceeded your expectations. We always strive to make sure our customers have an outstanding stay. We look forwards to welcoming you and your family back soon. Kindest regards Helen and Richard White Rose Cottage White Rose Apartment Property Owner

  Reviewed by Jayne5.0★Aug 2024

• "We had a problem with the shower and rang Helen the owner who came immediately ..."

  We had a problem with the shower and rang Helen the owner who came immediately and sorted the problem even bringing us a bottle of wine for the inconvenience would highly recommend

  Dear Stephen, Thank you for your 100% rating and positive feedback, and your positive recommendation to future prospective guests. It was a pleasure to meet you and your wife and your lovely dog. We look forwards to welcoming you both back soon. Have a Great Summer! Kindest regards, Helen and Richard White Rose Cottsge White Rose Apartment Property Owner

  Reviewed by Stephen5.0★Jul 2024

• "Fabulous"

  Dear Ronald, Thank you for your valued ‘Fabulous’ feedback and 100% rating. We look forwards to welcoming you both back soon. Kindest regards, Helen and Richard White Rose Cottage White Rose Apartment Property Owner

  Reviewed by Ronald5.0★Jul 2024

• "The apartment was lovely and modern with a fully equipped kitchen."

  I was disappointed however, wuth the comfort of our stay. The sofa in the living area was very uncomfortable. The dining chairs need some sort of padded seat cushions as they are very hard to sit on comfortably. The bed was comfy but there were no protectors on the pillows or mattress . The bathroom was lovely. I like this area of filey in yorkshire but I would not stay in the apartment again unfortunately. I did have to contact the owner on something and she was very accommodating and friendly

  Dear Therese, Thank you for your valued feedback post stay and your positive comments. We are glad that you found the apartment modern and fully equipped and liked the close proximity to Filey and the award winning beach. We are pleased that you liked the refurbishments to the kitchen and bathroom. I’m so very sorry that you experienced an issue in forgetting your spectacles,it was no problem at all you ringing me to ask for advice on how to gain access. Just a timely reminder to all guests I can be contacted on 07764 892998 24/7 should you have any similar queries in advance or during your stay. I can confirm that following your stay the sofa has been replaced. I have checked with my cleaners and pillow protectors were in place. I have acted immediately on your feedback and placed seat cushions on the dining chairs as requested. Thank you for your valued feedback. Kindest regards, Helen and Richard White Rose Cottage White Rose Apartment Property Owner

  Reviewed by Therese4.1★Jun 2024

• "Loved being near the beach Excellent Wi-Fi Sofa needs updating as split and ..."

  Loved being near the beach Excellent Wi-Fi Sofa needs updating as split and lumpy Would be useful if some kitchen cupboard space could be cleared for storage of items brought from home Walk in shower good although trap needs to be cleaned Surprised that there were no mattress or pillow protectors on the bed We enjoyed our stay and appreciated that it was dog friendly

  Dear Susan, Thank you for your feedback that was received 2 weeks following your stay. We are blessed to have the award winning Filey beach on our doorstep and within a ten minute walk! Our recent upgrade to Super Wifi has been well received by our guests along with the complimentary Netflix. I have liased with my cleaning contractors Simplicity cleaners in Filey and they have confirmed that damage has been caused to the sofa by what appears to be a small dog clawing on the sofa, this was approx 1-2 cmwide. As a result I have taken immediate action and replaced the sofa (25/06/2024).. For my future guests please be reassured that I have replaced like for like with a double L shaped bed sofa, which is handy for accommodating extra guests, at no extra cost . I can confirm a mattress protector and pillow protectors were in place and the cleaners found these along with the bedding in the bedroom wardrobe. We have emptied a kitchen cupboard of utensils so now all guests have two empty cupboards for there foodstuffs. We look forwards to welcoming you back soon. Thank you for your valued feedback! Helen and Richard White Rose Apartment White Rose Cottage Property Owner

  Reviewed by Susan3.1★Jun 2024

• "Very comfortable and well equipped Appartment,well presented and clean."

  Could not fault it.

  Dear John, Thank you for your 100% positive rating. We are really pleased that you found White Rose apartment very comfortable. well equipped and that you found the accommodation faultless. We look forwards to welcoming you both back soon. Kindest regards Helen and Richard Smith White Rose Cottage and White Rose Apartment Property Owner

  Reviewed by John5.0★May 2024

• "Toilet had poo on outside had to clean it toaster had plastic knob missing had to push down metal which was sharp hairs on sofa found place hard to find as no numbers on road side of property it was a one bedroom apartment but must of been 20 sets of knives and forks?"

  Looks like the cleaning was rushed I'm our opinion the bin in the kitchen is broke had to keep lifting up lid with hand which was greasy also dried hard food on chairs

  Dear Elizabeth Thank you for your valued feedback, which was received three weeks after your stay. I wouldn’t normally go into so much detail following guests comments but I feel it is important to prospective guests reading the reviews to be provided with the facts. On the day of your arrival you contacted me at 11.45am stating that the apartment was not ready. I explained as per the welcome pack that the check in was 3pm but I would liase with my cleaning team Simplicity Filey to see if this could be scheduled asap, this was Accommodated and I consequently provided you with a complimentary early check in. You insisted on been in attendance whilst the clean took place and no issues were raised at the time, apart from you were concerned on the extended length it was taking to clean. Following your feedback I have replaced the toaster it appears the knob had been pulled off and replaced the bin with a swing bin rather than a pedal bin. As to signage we provide comprehensive directions and the entrance has a numbered and name sign outside the property we also offer a 24/7 helpline number which is 07764892998 and the What3words location. As to the number of utensils we have provided ample crockery as the apartment has a dishwasher for guests convience and we want to be environmental friendly Where possible. I have passed on your feedback to the Cleaning manager and he has reassured me that the apartment was clean upon your check in. However as the owner I will continue to conduct spot checks and quality assurance checks to ensure our high standards and 5 star ratings are Maintained. Once again thank you for your feedback and we look forwards to welcoming you back soon. Kindest regards Helen and Richard White Rose Apartment White Rose Cottage Property Owner

  Reviewed by Elizabeth2.2★May 2024

• "The description on the summary listing said a full length shower but was disappointed to see it wasn’t."

  There was a gap between the end of the shower tray and the wall and however careful it was impossible not to get some water on the floor in this gap when showering. The wash basin is ridiculously small with an oversized mixer tap and again impossible not to get water on the floor when brushing teeth and washing hands. The microwave is not very accessible being situated in an overhead top corner cupboard. Despite all this our stay was comfortable.

  Dear Jill, Thanks for leaving your valued feedback . We're sorry to hear that you had difficulties with some of the amentities in the property which were as a result of an extensive renovation which includes a new bathroom and kitchen following guest recommendations and feedback. We did have an option of fitting a shower cubicle but guests preference was to have a longer shower tray. We also comtemplated a bigger sink but this would have impacted upon the space between the toilet and sink for our guests. We continue to issue a bath mat between the gap to avoid the above. We will consider your valued feedback when completing further works. We're glad to hear that despite the issues, you enjoyed your stay. Kindest regards Helen and Richard Smith White Rose Apartment White Rose Cottage Property Owner

  Reviewed by Jill3.4★Apr 2024

• "Very nice cosy and clean we will be going again later in the year"

  Dear Julie, Thank you for your 100% positive rating. We are so pleased that White Rose Apartment met your expectations. We will pass on your positive feedback to our dedicated cleaners ‘Simplicity Cleaners- Filey’ Thank you for re-booking and we look forwards to welcoming you both back soon. Kindest Regards Helen and Richard White Rose Cottage White Rose Apartment Property Owner

  Reviewed by Julie5.0★Mar 2024

• "Great new year break the apartment had everything we needed, comfortable bed and nice and cosy."

  Only a short walk down to the beach, on site shop & pharmacy very handy. Thank you. X

  Dear Susan, Thank you for your valued feedback and 100% rating and that you enjoyed your New Years Break! We are glad that the apartment met your expectations. We are blessed to have Filey Beach on our doorstep with its breathtaking views. It's got everything you need for a lovely holiday but without the crowds. The facilities on the Bay including the convience store are handy for our guests who like to remain on site or even pop out for a daily newspaper. We look forwards to welcoming you back soon. Kindest regards, Helen and Richard White Rose Cottage White Rose Apartment Property Owner

  Reviewed by Susan5.0★Dec 2023

• "Lovely, comfortable apartment."

  Just what I needed for a relaxing break. Well equipped & strategically placed for leisure centre & pub! Will definitely be back!

  Dear Fiona, Thank you for your valued feedback and 100% rating. We are glad that the apartment met your expectations. Its central location to all the amenities and its close proximity to the award winning beach is always a hit with our guests. Looking forwards to welcoming you back soon. Please see the Sykes website for a special promotion on all stays at the apartment. Kindest regards Helen and Richard White Rose Cottage White Rose Apartment Property Owner

  Reviewed by Fiona5.0★Dec 2023

• "Very well equipped apartment, nice and clean, convenient to everything,home from home"

  Dear Helen, Thank you for your valued feedback and 100% rating. We are glad that you found White Rose Apartment well equipped, clean and ‘Home from Home’.!We are looking forwards to welcoming you back soon. Kindest regards Helen and Richard White Rose cottage and White rose apartment Property Owner

  Reviewed by Helen5.0★Sep 2023

• "We had a lovely stay at White Rose Apartment, we only stayed 2 nights but wish we could have stayed longer!"

  The property was exactly as described and had everything you needed. We will definitely be visiting again. The only down side was there was a smell of smoke in the property (clearly from previous people). Sadly due to the window design and us having a dog we couldn’t open the windows.

  Dear Laura, Thank you for your valued feedback and 100% rating. We are glad that you had a lovely stay and that you are looking forwards to returning. I can confirm the apartment is non smoking.My designated cleaners from Simplicity cleaning in Filey did not raise any issues. If I had been notified of the issue at the time I would have immediately rectified the situation by ventilating the apartment via one of the three windows/door and conducting a deep clean. As always grateful for your valued feedback. Take care and we look forwards to welcoming you both back soon. Helen and Richard Smith White Rose Cottage White Rose Apartment Property Owner

  Reviewed by Laura4.7★Aug 2023

• "Lovely place, Lovely people myself daughter and doggy loved it thankyou"

  Dear Jenny, Thank you for your 100% rating. Glad that you all enjoyed staying at the Apartment, and enjoyed the complimentary facilities at the Bay, Filey. We look forwards to welcoming you all back soon! Kindest regards Helen and Richard White Rose Cottage White Rose Apartment Property Owner

  Reviewed by Jenny5.0★Aug 2023

• "Excellent apartment will definitely be staying her again nothing is too much trouble and highly recommended"

  Dear Kerry, Many thanks for your positive feedback and 100% rating. Looking forwards to welcoming you both back soon at either one of our properties that are situated at the award winning Bay,Filey. Kindest regards Helen and Richard White Rose Cottage/White Rose Apartment Property Owner

  Reviewed by Kerry5.0★Aug 2023

• "We spent a lovely week in white rose apartment, where there was everything we needed."

  So close to the shop, pub and leisure center. Very quiet area. Would highly recommend.

  Dear James and Jackie, Thank you for your 100% rating and your positive feedback. We are glad you both had an enjoyable stay. We will also ensure we pass the feedback regarding the amenities to the Bay management team . The complimentary unlimited entry to the gym, swimming pool and sauna and steam is always a plus for your guests. We look forwards to welcoming you both back soon . Kindest regards, Helen and Richard White Rose Cottage/White Rose Apartment Property Owner

  Reviewed by James5.0★Jul 2023

• "Overall cleanliness not good!"

  Dirty toilet, dirty oven,dirty bathroom , dirty stained bathmat. Issues with the drains, and plenty of flies. The owner did attempt to rectify the issues. But all the issues spoiled our holiday and we left halfway through. Very disappointing. On a positive note, the complex is very nice and plenty of amenities . The bed was very comfortable and if the apartment was clean it would have been ok. We just couldn’t cope with the flies.Maybe caused by drains?

  Thank you very much for your feedback. We are very glad to hear you found the cottage comfortable and there was lots of amenities for you. I am sorry to hear you thought the cottage was dirty in some areas. We found these comments very surprising as we always ensure our property is cleaned before all of our guests arrival by a specialist cleaning company called Simplicity Ltd in Filey. However, we still did everything we could to assist with the issues you raised to ensure the property was suitable for you in responding ten minutes within your call. I’m genuinely sorry that you left for personal reasons after five days and that you had a six hour journey on the way back home due to traffic but these are issues outside my control. As always grateful for your feedback and looking forwards to welcoming you both back soon. Property Owner

  Reviewed by Janet3.1★Jun 2023

• "The flat was perfect home from home."

  Brilliant communication with the owners. Super beach 10 mins walk away that my two dogs had the best time. Didn't use the sports facilities but looked very popular. Thankyou for a lovely holiday.

  Dear Robert, Thank you for your 100% rating and your positive feedback! i couldn’t have wished for a nicer comment ‘Perfect home from home’ you have made my day! Glad you enjoyed the award winning beach. We look forwards to welcoming you both back soon. Kindest regards Helen and Richard White Rose Cottage and White Rose Apartment Bay Filey Property Owner

  Reviewed by Robert5.0★May 2023

• "My husband and I have just enjoyed a lovely week."

  The apartment is lovely it's very clean and comfortable. Thank you for a wonderful holiday. X

  Dear Margaret, Thank you for your positive feedback. We will pass on the feedback to our cleaners around the high standards of cleanliness and comfort. We look forwards to welcoming you back soon! Kindest regards Helen and Richard White Rose Cottage and White Rose apartment. Bay Filey. Property Owner

  Reviewed by Margaret4.7★Apr 2023

• "Had a fantastic stay property was fantastic we will definitely book again"

  Dear Jackie, Thank you for your 100% rating and positive feedback. We look forwards to welcoming you back soon! Kindest regards Helen and Richard White Rose Cottage and White Rose apartment. Bay Filey. Property Owner

  Reviewed by Jackie5.0★Apr 2023

• "Hope to go back late in the year"

  Nadene, Thank you for 100% rating and positive feedback. We look forwards to welcoming you and your family back later on this year. Have a wonderful Easter. Kindest regards Helen and Richard - White Rose Cottage/ White Rose Apartment Property Owner

  Reviewed by Nadene5.0★Mar 2023

• "I had a lovely time."

  It was difficult to find so directions would have been helpful! Also something to tell me where to park would have been good!

  Adrienne, thank you for your valued feedback and 100% rating. As well as the detailed map and access details which is sent through to all guests prior to arrival. I now have highlighted my pack to include the What3words App location which is edicts,jazzy,wildfires. I look Forwards to welcoming you back soon . For future guests I can confirm that the apartment is central to all the amenties and directly opposite the tennis court. You can access the apartment through the communal black painted door at the rear. You can park anywhere on site the nearest location is Talisker Walk. Helen and Richard White Rose cottage and White Rose apartment Property Owner

  Reviewed by Adrienne5.0★Nov 2022

• "A beautiful appartment , would highly recommend."

  Dear Helen and Tony, Thank you for your positive feedback and 100% rating. It was a pleasure to liase with you on the telephone . I look forwards to welcoming you both back soon. Kindest regards Helen and Richard White Rose Cottage and White Rose apartment Property Owner

  Reviewed by Helen5.0★Oct 2022

• "Could be better."

  Nice enough place but let down by maintenance and other issues. Several lights not working, no bin bags or toilet paper, TV not working properly. Little things that mean a lot and spoil the overall experience. Other reviews have mentioned the blinds issue affecting privacy but not resolved though wouldn’t be difficult. Position of bath taps make getting in and out dangerous. The Bay:services, facilities, surroundings, maintenance, staff and proximity to lovely beach were all good.

  Dear Richard and Fiona, Thank you for your valued feedback which has been received post stay. I’m incredibly sorry that I was unable to address the issues whilst you were staying at the apartment, had I been notified I would of rectified immediately. Please can I reassure you in preparation for your next stay that the emergency contact number provided is operational 24/7. I have liased with my cleaning contractors, they have verified that a bin liner and toliet roll was left in situ prior to your arrival. I left a supply of spare lightbulbs in the apartment for replacement purposes. I can only apologise for these having gone missing. The Bay maintenance team have immediately replaced the bulb in the light fitting in the living room. The other six lights in the living room and kitchen are still operational. In respect of the roller blinds in the living room. I can confirm that these have now been replaced with velux blinds as requested. Apologies i have has to wait for a local supplier to install and I've had to work around current guest bookings. In respect of the bath taps these are a common feature in all properties at the Bay. I will however seek to take on your feedback when I replace my bathroom in hopefully Jan/Feb 2023 again dependant on supplier availability. The successful renovation of my kitchen in Spring 2022 has been well received. My guest feedback hopefully highlights that I act upon valued customer feedback and demostrates that I strive to deliver excellent standards at both our holiday properties. In Respect of the TV signal issues I have reported these to the Bay and they have confirmed that the TV is in full operational order. The signal may have been affected by bad weather but without the details of the dates/ times I am unable to provide clarity around this. For future reference the Bay do have 24/7 security and Maintenance to address. Their contact number is 07792653191. Please can I take this opportunity to thank you for your custom and rebooking with us over the Xmas break. Your Xmas hamper will be ready and waiting for your arrival ! Kindest regards, Helen and Richard Property Owner

  Reviewed by Richard3.1★Sep 2022

• "We had a great stay and thoroughly enjoyed the apartment and the site in general."

  In line with other users, I would agree that the apartment wasn’t the easiest to find but that was part of the adventure! The apartment was clean, cosy and very well equipped. Also, despite having a window on two separate roads, it was a relatively quiet stay. There was very occasional noise from dogs within the block, but, to be fair, ours joined in too! All in all a great place to stay and we would go again! Highly recommended!

  Dear Sue, Thank you for your feedback and 100% rating. The close proximity of the apartment near the main complex and Directly opposite the tennis courts proves popular to our new and repeat guests. I look forwards to welcoming you back soon. Thank you for highly recommending White Rose Apartment . Kindest regards Helen and Richard Property Owner

  Reviewed by Sue5.0★Sep 2022

• "Fabulous apartment more than well equipped for all your needs, we had a small problem on arrival which we contacted the owner who was very apologetic and rectified it immediately, I can’t praise them enough."

  The whole experience was very comfortable we will be going back in the future

  Dear Christine- Thank you for your 100% rating and positive feedback. We are glad that you felt White Rose Apartment was fully equipped and met your needs. We look forwards to welcoming you both back soon. Thank you for your valued custom. Kindest regards Helen and Richard White Rose Cottage and White Rose Apartment Property Owner

  Reviewed by Christine5.0★Sep 2022

• "Fabulous stay everything nice and clean loads of facilities, only one moan, the boiler, it would make dreadful noise once or twice during the night which at first made us get up to see where the noise came from, it was like a dish washer had been put on, we got used to it but it was very loud and may put others off, but we would come again if we were that way as the whole area was lovely."

  Dear Barbara, Thank you for your 100% rating. I wish to apologise for the issue encountered with the bolier. Please feel free to contact me on my 24/7 number when you next stay. I will ensure all issues are dealt with immediately. Since been informed of this feedback I have had the bolier inspected and it is in fully working order. Thank you for taking time to provide your feedback. We look forwards to welcoming you both back soon ! Kindest regards Helen Property Owner

  Reviewed by Barbara5.0★Aug 2022

• "It is a lovely flat."

  There are a few things for the owner to consider. They are minor! The fridge needs replacing as it’s shelving isn’t adequate and the ice box was completely full of ice. The lock on the flat door and the door handle were very slack and it worried me how secure it was! We enjoyed our stay and it was the perfect base. Thank you to the owners.

  Dear Susan, thank you very much for the 94% feedback rating. I’m so sorry for the issues you have encountered during your stay. I only wish you had rung me on the 24/7 number provided so I could have rectified them for you during your stay. Upon receiving your feedback I’ve immediately contacted. the Bay(Away Resorts) of the faulty door as they have responsibility for repair and maintenance. I’ve also raised the issue around the fridge to my cleaners. I’ve ordered a new fridge from Dixon’s - Filey as a consequence of your feedback . This will be fitted asap. Thank you for your valued feedback and I’m glad you found White Rose Apartment your “Perfect Base”. Kindest regards Helen and Richard Property Owner

  Reviewed by Susan4.7★Aug 2022

• "A very clean comfortable apartment."

  Fantastic location. Could not fault this place atal.

  Reviewed by Louise5.0★Jul 2022

• "Lovely apartment, ideal for the two of us, and our two miniature jack russels"

  Annette- Many thanks for your 100% rating and positive feedback. I look forwards to welcoming you and your lovely Jack Russell’s back soon ! Enjoy the rest of summer ! Kindest regards Helen and Richard White Rose Cottage and White Rose Apartment Property Owner

  Reviewed by Annette5.0★Jul 2022

• "Just got back home from a week in this lovely apartment."

  Perfectly sized for the 2 of us and our 2 dogs. Everything we needed for a holiday stay was provided and even the sun shone for most of the week which helps of course. Clifftop walks and a beautiful beach on site meant we didnt always have to drive to find somewhere to while away the time. Evening walks were fun as the dogs encountered the bunnies which came out as the sun set. Also recommended, especially for dog owners, Filey Brig Country Park, and Scarborough North Bay. Parking around most of the area was so easy using the PayGo app. Except for Scarborough South Bay parking meters which all seemed to have no internet connection. This made it impossible to use the app or even to pay by card. While that did leave lots of parking spaces empty, just make sure you have some of that old metal currency for those. Regarding "facilities" at The Bay, this was outside the control of the owner or the rental agency and it was the one thing that really let the whole site down. The Bay kitchen was closed and had been for some time but still appears on "The Bay" website as open. This meant the only onsite catering facility is the John Paul Jones pub. And that is in a league of its own as far as poor catering is concerned. You cannot blame the front of house staff who are all, without exception most professional. The problem here is one of lax and disinterested management which goes back from the local manager right up to the resort owners. First time we ate here I was served a miserly piece of chicken which was poorly cooked, to the point it was dry, tasteless and almost impossible to cut. It was as if it had a protective skin on it. That was served on a bed of tinned tomato along with a grey, bland, sauteed small potato. Absolutely no point in saying anything to the manager if in fact one was on duty, nor the cook. Neither of who check the quality of food leaving their kitchen. This was not a one off as I saw other guests also sawing away at their meal. The final straw came when we decided to return for their advertised Sunday roast. Only to be told, we dont do that any more and haven't for about 6 months. So why is it still advertised on the parent company website? It is in fact one huge stain on an otherwise lovely holiday site and accomodation.

  Dear Ron, Thank you for your valued feedback and perfect score for accuracy of my listing , cleanliness and comfort of White Rose Apartment. On behalf of the Bay management team which has recently been taken over by Away Resorts. I apologise for the website not been up todate and for the experience/s you have encountered at the John Paul Jones public house. I have been informed that the Bayside kitchen will be replaced by a new pizzeria opening on the 1st of July 2022. With regards to your comments about the John Paul Jones, I have passed the comments on to the Food & Beverage manager who I can assure you does indeed care a great deal. His response is as follows: Food is very subjective so I can again only apologies if your guests feel the meal was unacceptable, we will never want anyone to leave unhappy and would encourage all guest to give feedback on the night which gives the team an opportunity to rectify and issues. We have been getting lots of positive comments regarding the new menu in the John Paul Jones, but we do feedback all comments to support office to help shape and change things going forward. I have checked our web site and cannot find any mention of the Bay Kitchen or the Sunday lunch, but feel it may have been on the cross over from Aria Resorts web site to Away resorts web site, like all menus and facility there are subject to change, I am please to say The Four Cats drinks and Eatery will be opening on the 1st July 2022 I am sorry if your guests have felt let down as all guest and owners our important to us. Kind regards Colin Twist Property Owner

  Reviewed by Ron4.1★May 2022

• "Lovely apartment everything was as described the only thing l would suggest is ..."

  Lovely apartment everything was as described the only thing l would suggest is to get different blinds as it was a bit open every one could see in But the place facilities was great Thank you

  Dear Joanne, Thank you for your 100% rating and positive feedback. I’m glad you had a wonderful stay. As you are aware the apartment has roller blinds in all windows and black out curtains in the bedroom . More than happy to change the blinds if you could advise what blinds would be better suited, as a valued guest always happy and willing to listen and take action with regards to feedback and to ensure I do everything to improve my future guests experience. I look forwards to welcoming you back soon. Kindest regards Helen and Richard - White Rose Cottage and White Rose Apartment . Property Owner

  Reviewed by Joanne5.0★Apr 2022

• "The apartment was very comfortable and in a great location."

  We enjoy birdwatching and walking so Bempton, Flamborough and Filey Brigg are all nearby. We'll be back again.

  Dear Jayne, Thank you for your perfect rating of 100% and for your lovely feedback re the apartment and its location. I’m glad you managed to visit Bempton which is a great time to visit in Spring. I’m pleased to report that a new coastal path has been created from the Bay resort to Reighton along the coastal path which is also proving to be very popular with my guests. I look forwards to welcoming you back soon . Kindest regards Helen White Rose Cottage and White Rose Apartment Property Owner

  Reviewed by Jayne5.0★Apr 2022

• "Beautiful apartment just a couple of things no room for your own food in kitchen ..."

  Beautiful apartment just a couple of things no room for your own food in kitchen and although there were blinds at the living area if you were in during the day it was a bit like been in a goldfish bowl with people looking in apart from these minor things we will definitely come back

  Julie, Many thanks for your positive feedback. Since your stay at White Rose Apartment we have had a new kitchen fitted, and we have taken onboard feedback from customers and created more storage space for foodstuffs.We hope that you like the renovations when you next stay. Helen and Richard White Rose Cottage/ White Rose Apartment Property Owner

  Reviewed by Julie4.4★Oct 2021

• "The property was a littlebit hard to find with it been set of the road but once you found the cut to go through which we must of passed about 5 times it was easy after that but the cottage itself is very well equipped clean and comfortable we really enjoyed our stay and would book again ."

  Elizabeth, Thank you for your positive feedback. I can only apologise that the detailed map and directions sent to you prior to your arrival wasn’t explanatory enough. With the apartment being central and directly opposite the tennis courts most of our guests usually find the apartment accessible and easy to find. Please do not hesitate to ring me during your next stay on the 24/7 number should you have any issues or need any help/ support. Property Owner

  Reviewed by Elizabeth4.4★Oct 2021

• "Paul Jones is an excellent pub, Well managed and good food."

  The dog walking ,wild flower meadow and beach , are better than ideal and we've already booked to return next year. Same again please!

  Michael, Thank you for your positive feedback. I’m glad that you had a pleasant stay at White Rose Apartment . We are looking forwards to accommodating you and your family again this year. Property Owner

  Reviewed by Michael4.1★Sep 2021

• "The apartment was extremely clean."

  No problems on that score. Beds were very clean and comfortable. TV and internet access was spot on. However the kitchen could have been laid out better. Firstly the amount of crockery was more than needed. Considering the apartment was for two people, there is enough plates and dishes for a party of 12! Consequently there was no room in the cupboards to put your own foodstuffs in. So it had all to sit on the worktops! The double toaster was faulty only the right hand pair of slots worked. The oven has its heat element hanging down. Instructions for the washing machine didn't seem to be for the correct one. And the sink doesn't have a proper drainer to put washed dishes on to drain. All in all the apartment is very nice and can be a lot better if the above issues were remedied.

  Thank you for your valued feedback and overall score of 93%. I only wish that the issues you have raised were brought to our attention whilst you were staying at White rose apartment, as we would have been able to address. Please find enclosed an update re the points that you have raised: 1. Excess Crockery and no Drainer. Following consultation with our repeat guests they have asked for a Dishwasher to be fitted, as they didn't want to be doing the dishes whilst on holiday. We obliged and provided a dishwasher and ample crockery so guests were not having to load frequently. The drainer is located under the sink, for those guests who do want to wash their own pots. In compliance with our COVID risk assessment and strict cleaning protocols we would advise all guests to use the dishwasher where possible. 2. The maintenance team have checked the toaster and the oven and both are in full working order, please note that the toaster needs to be switched on at the socket. 3. The apartment is listed as accommodating 2 persons, however we have a number of guests who will bring an additional person/child, we therefore have a pull out sofa in the lounge that converts into a double bed. We do not charge for this extra facility and our guests have found this useful and great value for money. 4. There are two spare cupboards for foodstuffs, however following your feedback we have ordered a new Kitchen , and arranged for additional storage space, this hopefully will be fitted in Jan 2022. 5. I apologise for the washer/dryer instructions been removed from the property this was due to COVID protocols. The HOTPOINT machine does have simple instructions/pictures on the machine itself and these are also accessible via the Internet, which could have been accessed through the Apartment's complimentary WIFI. Once again thank you for you feedback it is valued and appreciated. We look forwards to welcoming you back to either White Rose Apartment or White Rose Cottage in the near future. Kindest regards Helen and Richard Smith Property Owner

  Reviewed by Richard4.7★Jul 2021

• "Unfortunately, when we arrived the key box was jammed and we were unable to gain access to the flat."

  We contacted the Bay office and a very helpful young lady come back came back with us but she was unable to open the key box. We did gain access to the flat when a maintenance man managed to unlock the box with a screwdriver. Unfortunately, it was pouring with rain at the time, which didn't help. We decided to come home a day early in the evening but had the same problem with the key box. Unfortunately, the Bay staff had finished for the day!

  Dear Mr and Mrs Davies - thank you for the feedback and for alerting me immediately of the issues with the Keysafe. I apologise for the previous guests leaving the keys jammed within the Keysafe. I'm glad that the reception staff/ maintenance man were able to resolve this for you within ten mins of it been reported. Likewise thank you for your phone call the night prior to checkout . I'm glad that you had a pleasant time in the apartment and enjoyed your stay. I'm so sorry that you left earlier than expected due to the forecasted weather of thunder and showers. I'm sorry that during your stay the weather did not meet with your expectations. Regarding your difficulty in placing the keys back into the Keysafe due to the weather outside. Once again I'm glad of the speedy response of our on site security team who responded within 5 mins of my call to help you put the keys in the safe. I've had the Keysafe checked and it is in full working order. Hopefully future guests will not require use of the on-site 24-7 security team but if they are required they can be contacted on 07792 653191. Thank you for your valued feedback. Kindest regards Helen and Richard- Properties of White Rose Apartment and White Rose Cottage. Property Owner

  Reviewed by Christopher4.1★Jun 2021

• "Lovely apartment meets all of your needs."

  Situated in a lovely position close to all amenities

  Sandra, Thank you for your 100% rating. I’m glad that White Rose Apartment exceeded your expectations, As a repeat customer of White Rose Cottage and White Rose Apartment we are grateful for your custom. Property Owner

  Reviewed by Sandra5.0★Jun 2021

• "Extremely well equipped & very comfortable 1 bed apartment."

  Spent a weekend, took advantage of the leisure card & booked a swim. Would definitely recommend. We visited Bridlington, Scarborough, Filey and Whitby, all just a short distance away.

  Jane, Thank you for your 100% rating and your positive feedback. I’m glad that you and your family made full use of the complimentary leisure facilities during your stay. Property Owner

  Reviewed by Jane5.0★Oct 2020

• "The apartment was lovely and the resort was quiet."

  The walk down to the beach was pleasant and being able to take our dog there to exercise was a big plus. We would be happy to return in future.

  Gillian, Thank you for your 100% rating and your feedback. I’m glad that your stay at White Rose Apartment exceeded your expectations. We look forwards to welcoming you back soon. Property Owner

  Reviewed by Gillian5.0★Oct 2020

• "We were cold in the property and the heating was set on a timer which came on late evening and not till 8."

  30 am on the morning. There were no instructions in the property on how to put the heating on manual so on an evening we were very cold. The bath contained a piece of cushion floor plus a plastic plant when we arrived. I moved the cushion floor into the wardrobe in the bedroom but it should not have been left like that.

  Mrs Pajor, Thank you for your feedback which we received several weeks following your checkout. We can confirm that we do have hive in the apartment, which is located in the bedroom,this is not operated remotely ,you can adjust the temperature as you desire, this ensures that all guests needs are accommodated. This was explained on the detailed information pack that we sent through. Secondly we can only apologise on behalf of Shine and Sparkle Filey -my designated cleaners for a plastic plant pot been left in the bath. I have brought this matter to their immediate attention. Our personal contact details were outlined in the information pack and we actively encourage all guests to contact us with any issues so they can be immediately rectified. I only wish that we were afforded an opportunity to resolve these for you. Sincere apologies for not meeting your expectations. Kindest regards Helen and Richard Smith- proprietors of White Rose Apartment. Property Owner

  Reviewed by Beverley3.1★Mar 2020

• "2nd time staying here, cosy apartment for a couple and dog, added benefit of net flix and wi_fi, handy for the pub."

  Dear Alison - As a valued repeat customer of White Rose Cottage and White Rose Apartment. Thank you for your positive feedback outlining that your stay exceeded your expectations. Property Owner

  Reviewed by Alison4.7★Nov 2019

• "The accommodation and resort were excellent."

  Just one point. It was a one bedroom flat for 2 people yet there was a dishwasher. How much washing up could there be? Far better to have used the space as a cupboard to keep groceries in as there was nowhere to put any shopping.

  Dear Linda- Thank you for your positive feedback. The dishwasher was installed as a result of customer feedback. The majority of our customers have added that when they are on holiday they do not want to be washing the dishes. Property Owner

  Reviewed by Linda3.8★Oct 2019

• "I would gladly recommend white rose cottage."

  The decor is lovely with beautiful pictures which add up to make it feel warm & inviting. A very homely cottage. Everything you could wish for & more is provided. We did use the Netflix facility on the TV as we don't have this at home & to us as a couple of 60 ish year olds was a luxury which we throughly enjoyed. "So thank You". With a lovely walk to the beach which our dog enjoyed as much as we did, white rose cottage had everything we needed. We enjoyed our far to short stay tremendously & hope to be back next year. Many thanks to the owners of white rose cottage. You have a very special retreat.

  Dear Sandra- Thank you for your 100% rating and highlighting that your stay exceeded your expectations. Glad that you found White Rose apartment cosy, warm and homely. We do try our very best to go the extra mile to meet our guests needs. Property Owner

  Reviewed by Sandra5.0★Sep 2019

• "The location was fantastic so was whiterose apartment,it had everything we needed,we like eating out but also love cooking ,it had all we needed for cooking."

  Very near beach,lots of information left by owners regarding local walks,where to eat and what there was to do in all the surrounding areas,looking forawrd to visiting again as there is so much more we would like to see and do ,lots of great walks.

  Dear Jennifer - Thank you for your positive feedback regarding the apartment and it’s central location to all the Bay’s amenities. I’m glad the information booklet that I sent you prior to your arrival was useful. Looking forwards to welcoming you back to White RoseApartmwnt and White Rose cottage soon. Property Owner

  Reviewed by Jennifer4.7★Sep 2019

• "Cosy apartment, loved the Bay generally, we will return."

  Reviewed by Alison4.4★Jul 2019

• "Very nice apartment, very well equipped with everything we needed and more - even a slow cooker."

  We were there over Christmas and there were decorations and a lovely welcome hamper which were unexpected but very much appreciated. The Bay is very dog friendly, with walks along the beach or on the flower meadow (just meadow at this time of year). The pub and cafe serve good food in house or takeaway. Thoroughly enjoyable break.

  Thank you for your 100% rating and your feedback highlighting that White Rose Apartment exceeded your expectations. We are glad that you liked the Xmas decorations and the complimentary hamper. Hope you had a Great Xmas at the Bay! Property Owner

  Reviewed by Lindsey5.0★Dec 2018

• "Excellent accommodation at a great location"

  Thank you for your 100% rating and your positive feedback that White Rose Apartment exceeded your expectations. We look forwards to welcoming you back soon. Helen and Richard Smith-White Rose Cottage/White Rose Apartment. Property Owner

  Reviewed by William5.0★Nov 2018

• "Super week."

  The apartment was very nice with everything required for a relaxing stay. We used the onsite Pub to eat it was very good super food and staff. The walk to the beach was pleasant well maintained the beach superb. That whole site is well maintained and the facilities offer to the residents faultless. The pool and other activities were well supervised. All in all a very pleasant 7 days stay. We will be back.

  Thank you for your 100% rating and positive feedback. Glad that you had a relaxing stay at White Rose Apartment and that you enjoyed the facilities that the Bay Holiday village has to offer to its guests. Property Owner

  Reviewed by Christopher5.0★Oct 2018

• "The apartment was lovely clean and cosy in a great location."

  Would definitely recommend to anyone. We hope to be returning there in the near future. Made our holiday very enjoyable.

  Thank you for your 100% rating and your positive feedback in that it exceeded your expectations . Thank you for recommending White Rose Apartment and White Rose Cottage to your friends and family. Property Owner

  Reviewed by Sofia5.0★Sep 2018

• "The facilities in Sykes cottage are first rate you have every thing needed to make our holiday a perfect stay."

  The cottage was very very clean and comfortable, the bed linin was clean and fresh.With nice clean fresh towels provided. Free wifi was included. All in all a very enjoyable stay.Would highly recommend.

  Thank you for your 100% rating and positive feedback. We provide complimentary Super WiFi and Netflix in both of our properties. We are glad that our cleaning standards exceeded your expectations. Richard and Helen Smith - White Rose Cottage and White Rose Apartment . Property Owner

  Reviewed by Steven5.0★Sep 2018

• "The location was great, we were able to walk from the complex to Filey along the beach in 35 minutes which we loved."

  The facilities on the complex were just right, lovely pub, restaurant and leisure facilities. The flower meadow was a bonus for dog walking, in fact I can't wait to go back and would recommend this cottage to anyone visiting this area who want a nice relaxing holiday.

  Thank you for your positive feedback and highlighting that White Rose Apartment exceeded your expectations. Glad you enjoyed the extensive facilities at the Bay and enjoyed your walk along the award winning beach. Property Owner

  Reviewed by Irene4.7★Aug 2018

• "White Rose cottage was beautiful,clean and well equipped."

  Beach beautiful though slight hill down and up. Definitely will be coming back. Thank you White Rose cottage for some lovely memories.

  Thank you for your 100% Rating and your positive feedback highlighting that White Rose Apartment exceeded your expectations. We look forward to welcoming you back soon. Helen and Richard Smith - White Rose Cottage/White Rose Apartment. Property Owner

  Reviewed by Jo5.0★Jul 2018

• "THIS WAS A VERY ENJOYABLE HOLIDAY."

  THE APARTMENT WAS VERY CLEAN AND TIDY THERE WAS PLENTY OF EQUITMENT FOR ONES NEEDS. IT IS A IDEAL PLACE FOR A COUPLE I WOULD GO AGAIN .

  Thank you for your 100% rating and your feedback. We are glad that you had an enjoyable stay at White Rose Apartment. We look forwards to welcoming you back soon- Helen and Richard Smith (White Rose Cottage/White Rose Apartment). Property Owner

  Reviewed by Denise5.0★Jun 2018

• "Very comfortable ."

  Only downside..was having renovations that we wasn't told about.so italian restaurant wasn't open. Swimming pool was hard to access..Also shop on site was a pharmacy.didnt supply all essentials..other than that a really pleasant place to stay..

  Thank you for your feedback. I’m pleased to let you know that the Leisure Centre now has a dedicated entrance following recent renovations. Access to the pool and gym is complimentary to all our guests. There is a shop and a pharmacy onsite. Property Owner

  Reviewed by Susan4.4★Jun 2018

• "Very nice accomadation."

  Across the road from the apartment was the pub that served food all day,and seating out side. Dogs are allowed in the pub. Being of poor health going up and down to the beach was very hard, but while there it was great.

  Thank you for your positive feedback. The John Paul Jones Public House and Bayside cafe are very popular with our guests. The award winning Beach and meadow are popular too, all within walking distance of the Apartment. Property Owner

  Reviewed by Roger3.8★May 2018

• "Immaculate, well equipped apartment and a great location."

  Loved being able to gain such easy access to the beach and from there we could walk into Filey with our dogs. Some of the apartments have french windows to access a patio area which we were slightly envious of as the weather was amazing. There are plenty of benches in the grounds and outside the pub though. The Bay development is well planned and we'd definitely like to visit again.

  Thank you for your 100% Score- Glad that you had a lovely stay at White Rose Apartment and that your expectations were exceeded. The apartment’s central location to the amenities and immediate access to the communal gardens with a seating area is a real bonus. Property Owner

  Reviewed by Lisa5.0★May 2018

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