Sheen Cottage

12 Customer Reviews

• "Please refer to Case No."

  COR-396590-CF

  Reviewed by Nigel1.6★Sep 2024

• "Sheen cottage is a great property for a large party in a very convenient position for Robin Hood's Bay but out of the main village."

  There is a pub, a village store and a childrens park within 5 minutes walk. Weve stayed here 3 times but I'm afraid this year there were some aspects that were not satisfactory. General cleanliness is an issue.The interiors of some of the kitchen units were dirty. Windows and window frames need a good clean. There was a curtain missing in the dining room. There is a general air of neglect about the property. The bathrooms need some storage units or shelves. There certainly isn't enough storage for 10 people in the bathrooms. Waste bins in all the rooms would be helpful. The one rubbish bin outside is not adequate for ten people considering all the recycling has to go in there as well. On a positive note the garden is very attractive and a good size for children to play in. I would say that that if you're looking for a property that's fully refurbished and immaculate this probably isn't for you. But if you want somewhere whpere a group of young children can play without fear of spoiling something, this is ideal. Our grandchildren love it here.

  Reviewed by Margaret2.8★Aug 2024

• "Beautiful house in perfect location and spoilt by poor cleanliness and maintenance of the house."

  We had to phone the cleaners on arrival as the previous week's dirty towels were in the bath. The 2 cleaners were shocked at the state of the cottage and cleaned the toilets and bath and shower, Later we discovered dog pooh in the garden which is secure for children to play so no stray dog could have left this pooh. Quite un acceptable. I had to mop the hall and kitchen twice and it was still dirty. Worst of all when we stripped the beds we discovered ar least one mattress was heavily strained and should have been destroyed. The house needs a full and complete deep clean,

  Reviewed by Angela1.3★Jul 2024

• "This is an ideally situated property to access both Fylingthorpe and Robin Hoods Bay( about half a mile to the top of the hill via the road) Sheen Cottage is good on some aspects but lacking on others."

  For a multigenerational family there is plenty of space, however it should be noted that all of the toilets and bathrooms are on the first floor. One of the bathrooms is modern and has a walk in shower and a bath, the other is dated and has a shower over the bath. There is a third separate toilet which is extremely old but functional. The bedrooms were big enough with storage aplenty, 4 of the 5 are on the back of the property so have great views. The kitchen is fairly big with a large range cooker and fridge. The sink unit and drainer could do with updating. There are just enough dishes and cutlery, more would be useful. The dishwasher is in the utility room across the hallway with the washer and tumble drier. The lounge and dining room are on the back overlooking the garden but only the dining room can accommodate the maximum number of guests. T.v and Wi-Fi were both ok. The towels and bed linen were good and we found the beds relatively comfortable. Parking was outside, we didn’t have any problem parking 3 cars on the roadside. On the down side, the property could do with a really good clean .Surfaces felt sticky , the windows were dirty and there were lots of dust webs. A feeling of neglect ie broken window panes, curtain rails that were so old they fell down when you tried to close the curtains. The wheelie bin is filthy and desperately needs a clean. The garden whilst picturesque had really long grass that we asked to be cut. The “wild”area at the bottom was not really child friendly as it was overgrown with weeds and you weren’t sure what lurked beneath(Dog poo?). The summerhouse was really grubby , a shame as it would have been lovely to sit in if there wasn’t so much dirt and dust there. We wouldn’t return to Sheen Cottage unless it was upgraded

  Thank you for your feedback your comments regarding the housekeeping have been addressed. We apologise that you found the grass too long, unfortunately due to the amount of rain we have had, we have been limited to when it could be cut. The bottom of the garden is a 'wild' area for the bees. Property Owner

  Reviewed by Diane3.1★May 2024

• "Positives- perfect location / wonderful garden /spacious / parking not an issue."

  Negatives-cobwebs in every room / dated / inadequate furniture in the bedrooms / not enough seating in the garden to accommodate everyone / bedrooms should have the facility to turn all twin beds into doubles. This is the second time we have stayed at the property as it was amazing the first time we stayed…this time, a year on, we felt it needed a deep clean and a freshening up. Hopefully this will be addressed for when we stay a third time!

  Reviewed by Sharon2.5★May 2024

• "The owners very kindly decorated the house to be festive and welcoming which was very thoughtful and welcoming."

  I would like to send a message to the owner directly if that’s possible?

  Reviewed by Struan5.0★Dec 2023

• "Large, comfortable and well equipped."

  Fabulous views, lovely garden. The house is in a great position, easy walk to Robin Hood's Bay, excellent facilities in the village (pub, shop, bakery) and on a regular half hourly bus route between Whitby and Scarborough (as a party of 6 with only one car, the bus was really useful). Great walks straight out of the door. The old railway line or Cinder Path runs along the coastal route as well as the Cleveland way so lots of options for circular routes. The house had all that we needed - in the absence of detailed reviews on the Sykes House page I had scoured reviews on other companies and some had said the facilities were lacking, but they weren't at all. The utility room with its stable door had a good washing machine (that played a little tune when it finished), dishwasher and tumble drier, there was a washing line, pegs, ironing board and iron, two vacuum cleaners (one wasn't working but one of my sons fixed it and emptied it so now there are two). Lots of fridge and freezer space, cafetierres and teapots, lovely range cooker, big dining table for dining and games, good telly for watching Wimbledon on, cute summer house in the garden that was very popular with our party. We couldn't work out the recycling and I asked Sykes and they said only one bin, so were saving things and taking them with us looking for recycling centres. Towards the end of our week we found a note under a chopping board saying that the bin contents will all go to be sorted at a recycling centre so it's a shame we didn't see that sign earlier. If you are reading this you will know you can put everything in the bin with a clear conscience. The only thing missing was oven gloves (I have left the ones I brought at the cottage for the next people) and a door mat front and back would have been really useful as we had showery weather. Also maybe a shoe rack and a couple of extra coat hooks for a house that sleeps 10. There's a nice sage patch in the garden if you want herbs for your dinner - it's near the washing line.

  Reviewed by Kathryn4.4★Jul 2023

• "Amazing house and location"

  Reviewed by Sharon5.0★May 2023

• "Excellent"

  Reviewed by Brian5.0★Sep 2022

• "We enjoyed our stay in August."

  The house was in a beautiful situation with good walks in all directions, we hardly used the car. There was a delightful garden and view from the back of house. A well equipped kitchen and scullery with good washing and washing up machines. The bedrooms were mainly comfortable but throughout the house many of the windows were painted shut with broken sashes which made it rather stuffy on hot days.The window was cracked in the top double room. The sitting room was full of dog hairs and rather dusty.

  Good afternoon thank you for taking the time to supply us with some feedback following your stay at Sheen Cottage.We are so glad you enjoyed the garden and the beautiful surroundings of Sheen cottage. We have taken on board your remarks about the cleaning and we have contacted the cleaning company to pass on your comments. Property Owner

  Reviewed by Richard4.7★Aug 2022

• "The house is a great size for our family of 6 adults and 4 children, plus dog."

  Excellent for kids to pair up in double rooms and for parents and grandparents to have space for a few private moments. The hallway and utility provided room for active holiday luggage and was easy to keep clean. The kitchen is well equipped although a knife sharpener would have helped. Plenty of storage for food of all kinds. Wonderful to have a kitchen fridge and fridge freezer in utility room. Good selection and quantity of crockery, cutlery, pots, pans and utensils. Dishwasher and washing machine have eco settings. Garden is lovely with outside table and summerhouse. Love the wild bit at the bottom with compost, separated by a gate. Two bathrooms and a separate toilet were a God-send! One snag, the waste disposal arrangements. Only a grey bin, so no recycling enabled. We found inaccurate and incomplete paper instructions about waste management. We have a mainly plant based diet so food waste went on the compost but had to bring all recycling home! Overall, an excellent place that we all enjoyed. Thank you.

  Reviewed by Chris4.7★Jul 2022

• "Lovely large house well situated for exploring Robin Hoods Bay, Whitby and the Yorkshire coast."

  Lovely garden, lots of walks from the door and lovely views. We arrived in the dark and it was impossible to find the cottage from the directions provided (the picture of the house is of the back of the house and Google maps takes you to another house). After calling the number provided of another holiday company where no-one had actually visited the property, we were promised a call from the cleaner to give us more information. This didn't happen and we had to knock on a number of doors along the street to identify where we were staying. Parking also is difficult and there seems to be some tensions from neighbours (with lots of cones being placed in front of the cottage). Apart from that, we had a lovely stay and would recommend.

  Reviewed by Jeni3.8★Dec 2021

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