Puffin

10 Customer Reviews

• "We previously stayed in gannett but this time we booked in puffin."

  Was nice good for the dog being enclosed at the back should all be like that.Lovely beds and well equipped. shower too low pressure and door was sticking fridge was noisy at night so that disturbed sleep other than that we will return again as its a lovely peaceful place and parking a must.These are not complaints just things that need addressing .

  Hi Pauline, Thank you for your lovely review, and we’re so pleased to hear that you enjoyed your stay in Puffin Cottage! We’re glad the enclosed garden worked well for your dog and that you found the beds comfortable and the cottage well-equipped. We appreciate you bringing the shower pressure, door, and fridge issues to our attention. Following previous feedback, we’ve recently installed a new shower, and following your additional feedback we’ve had a plumber return to re-investigate the pressure, so it should perform much better for future stays. We’ll also be looking into the fridge noise to ensure it doesn’t affect our guests’ sleep. Thank you for your understanding and for noting that these are minor things to address. We’re thrilled that you plan to return, and we look forward to welcoming you back to our peaceful location soon! Warm regards, Jacki and The Team at The Grange Holidays Property Owner

  Reviewed by Pauline4.1★Oct 2024

• "The property itself was much nicer than the photos showed."

  Lovely welcome pack, especially for the dogs. The main issue was with the shower. There was lack of shower pressure, and the extraction fan did not work in the bathroom. It was also obvious with the debris from the sill the front door has been an issue for a while. The door was very stiff to open and close, and likely to be damaged in the future if not rectified. Otherwise, a lovely place to stay, and highly recommended. Excellent communication with the owners before the holiday. Thank you.

  Hi Sharon, Thank you so much for your thoughtful review! We’re so glad to hear that you found the property even nicer than the photos and appreciated the welcome pack, especially for your dogs. We sincerely appreciate you bringing the issues with the shower, extractor fan, and door to our attention. Following your report, the extractor fan has been fixed, and a new shower has now been installed to improve the water pressure. We’ve also noted the condition of the door and sill, and we have plans in place to replace them to prevent any further issues. We’re thrilled you had a lovely stay and that communication with us was smooth. Thank you for recommending us, and we hope to welcome you back again soon! Warm regards, Jacki and The Team At The Grange Holidays Property Owner

  Reviewed by Sharon4.4★Oct 2024

• "Lovely Property, very spacious and in a quiet part of Flamborough."

  Hi Diane Thank you for your lovely review! We're so glad to hear that you enjoyed the spaciousness of the property and its peaceful location in Flamborough. We hope to have the pleasure of welcoming you back in the future for another relaxing stay! Warm regards, Jacki and The Team at The Grange Holidays Property Owner

  Reviewed by Diane4.4★Oct 2024

• "Lovely, clean, comfortable and well equipped cottage."

  Spacious but cosy. Dog friendly (enclosed area outside back door is a real plus). We would stay here again and recommend to friends.

  Dear Julia, Thank you so much for your kind review! We're delighted to hear that you found the cottage lovely, clean, comfortable, and well-equipped. It's great to know the enclosed area for your dog was a real plus for you. We truly appreciate your recommendation and would love to welcome you back for another stay in the future! Warm regards, Jacki and The Team at The Grange Holidays Property Owner

  Reviewed by Julia5.0★Sep 2024

• "Excellent excellent excellent."

  Hi Geoff, Thank you so much for the fantastic feedback! We’re thrilled to hear that you had an excellent stay. We hope to welcome you back soon! Kind Regards Jacki at The Grange Holidays Property Owner

  Reviewed by Geoff5.0★Sep 2024

• "Stayed in the puffin."

  Ideally behind conifers in fenced off garden, to have a fence for additional security as my dogs learnt to go through them onto shared grass area. Also wifi went off 1 night for a short time tried to call numbers given around 7pm - no answer. Not sure if phones are covered only in the day?

  Hi Tracey, Thank you for your feedback. We’re glad to hear that you enjoyed your stay at Puffin Cottage. We appreciate your suggestions regarding the fencing and are currently exploring solutions with our maintenance team to ensure it provides the additional security needed for our furry friends. We’re also aware of the WiFi issue you mentioned and are looking into upgrading to prevent future disruptions. We apologise for any inconvenience caused by the lack of response to your call. We have guests services which is non emergency operating during core day time hours, we then have an emergency number which is available to guests during there stay where contact and support can be reach 24/7. Our maintenance team did attend site regarding reports to the Wifi on 3rd September, we hope when improvements are finalised it will ensure a better experience for future and returning guests. Thank you again for your valuable feedback, and we hope to welcome you and your dogs back soon for a more seamless stay. Kind Regards Jacki and The Team at The Grange Holidays Property Owner

  Reviewed by Tracey3.8★Sep 2024

• "Excellent cottage and facilities and location."

  The welcome pack was really appreciated. We had a problem with toilet cistern but Adam and maintenance crew were on it immediately and sorted it whilst we were out enjoying the holiday. One improvement would be to extend the garden fencing where the conifers are. We had dogs from neighbours in our garden and our dogs escaped as well so dogs could not be let out into garden unaccompanied. But a wonderful cottage - Thankyou.

  Dear Geraldine, Thank you for your excellent review! We're delighted that you enjoyed the cottage, facilities, and location. It’s wonderful to hear that the welcome pack was appreciated. We’re also glad Adam and our maintenance team could quickly resolve the toilet issue, allowing you to continue enjoying your holiday without interruption. Your feedback about the garden fencing is very helpful. We do have plans to look into the fencing near to the conifers to ensure a safe and secure area for all our guests and their furry friends. Thank you for your kind words, and we look forward to welcoming you back soon! Best regards, Jacki & The Grange Holidays Team Property Owner

  Reviewed by Geraldine4.7★Jul 2024

• "We loved our stay at the cottage, it was extremely comfortable and we had everything we could possibly need."

  There was quite a lot of loose newspaper and rubbish outside the back door under the hedge on the afternoon we arrived but this was cleared the next day. We would definitely recommend the cottage though and return again as it was ideal for what we needed and very close to both Bempton Cliffs and Flamborough Lighthouse which are the places we were there to visit.

  Hi Carole, Thank you so much for your wonderful review! We're thrilled to hear that you loved your stay at the cottage and found it extremely comfortable with everything you needed. It's great to know that the location was ideal for visiting Bempton Cliffs and Flamborough Lighthouse. We apologize for the inconvenience caused by the loose newspaper and rubbish outside the back door upon your arrival. We're glad to hear it was cleared promptly the next day. Your recommendation means a lot to us, and we would love to welcome you back for another stay in the future! Best regards, Jacki and The Team at The Grange Holidays Property Owner

  Reviewed by Carole4.7★Jun 2024

• "Very clean and comfortable cottage."

  Being disabled I would have loved a doorstep at the front door as I found it rather a high step into the property. We thoroughly enjoyed our stay and look forward to booking again in the future.

  Dear Ann, thank you for your review. We're so pleased you enjoyed staying with us and look forward to welcoming you again. Thanks for alerting us to the difficulty getting up to the front door. We'll see what we can do about that. Jacki The Grange Holidays Flamborough Limited Property Owner

  Reviewed by Ann5.0★May 2024

• "Lovely peaceful break."

  Very clean and comfortable. They had thought of everything that would be needed. The only critisism would be the shower temp on the first night was cold. Better on the second and the pressure. Otherwise a great stay.

  Dear Melody, We're so pleased you enjoyed a peaceful break with us. Thank you for letting us know about the shower temperature and pressure. We had our maintenance team look at that and they've topped up the system which should prevent the issue from reoccuring. We how to welcome you to The Grange again another time. Kindest regards, Jacki Property Owner

  Reviewed by Melody5.0★Mar 2024

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