Sandcastle Cottage

42 Customer Reviews

• "This is the worse property that I have booked through you."

  First impression was the patio door which looked dirty but this is actually inside the glass. All carpets are badly stained and dirty. The dining table wobbles and the dining chairs are dirty in the ridges at the back. Lounge furniture is stained. I had to dust the window sill and bottom of the window in the living room as was filthy with dust, dirt and dog hair. I had to set up the TV as it only had BBC channels, I also had to fill the dishwasher with rinse aid and salt. The fridge freezes the products in the actual fridge area. The extractor fan is unsuitable for use as when put on it makes a loud racket. The kitchen is very badly equipped with crockery and cooking utensils, could not use the microwave as nothing to use to heat things up in. No tea towel, dishcloth, dusters, dustpan etc. One of the under cupboard bulbs isn't working. There was black dog hair on the landing carpet when we entered the house and was getting onto our clothes and towels. The standard of cleaning in general is very poor. Bath panel is cracked, the rubber seal is filthy. The mattress on the king-size bed is very badly stained. The whole house needs a deep clean, redecorated and new carpets, fridge, extractor hood, bath panel, king-size bed and mattress. No dog bed or blankets as advertised. The Wi-Fi is very weak and slow. The TV remote does not work properly. We will not be using this property again.

  Reviewed by Eve1.3★Sep 2024

• "It's a lovely cottage in a great location but the cleanliness was something to be described had to buy cleaning products,hovers didn't work properly,cooker hood didn't work very knackered, carpets need cleaning,cobwebs all over needed a lot of TLC,such a shame."

  Reviewed by Jennifer1.9★Jul 2024

• "The accommodation was dirty; there were stains on the furniture and bedding."

  The whole house smelt musty. We raised our concerns with Sykes as the accommodation was not hygienic enough for us to stay with our young son but despite our concerns and discussions with both Sykes and the owner no remedial action was taken.

  Reviewed by Chris1.3★Apr 2024

• "The property was lovely and everything we needed from a holiday cottage."

  The beach is in easy access and it was only short drives to Filey, Scarborough and Bridlington. We had a lovely time and would stay again.

  Reviewed by Gemma4.1★Oct 2023

• "Sandcastle cottage is lovely."

  We had everything we needed. It was a comfortable place to be at the end of a day exploring the beaches. The only thing which didn't come up to expectations was the TV reception. BBC news was ok, but most of the others were terrible.

  Reviewed by Susie5.0★Oct 2023

• "The Bay & Filey are lovely, we had a lovely stay despite the property short comings - thick dust on pictures/in radiators, filthy/mouldy window frames inside, sofas completely worn out/uncomfortable, both smoke alarms hanging off ceilings, CO detector out of date, several windows don't close properly letting howling draughts in, black mould around bath which we had to bleach, shower screen seal filthy/scaled, toilet roll/towel holders loose or fallen off, bathroom basin waste nearly blocked, hoover doesn't pick up, constant fly problem from kitchen, Wi Fi awful."

  This follows the trend of reviews left since July, all of which have received no response ? We had no need to raise these issues whilst staying as nothing was causing a major problem, it's just dissapointing

  Reviewed by Adam1.9★Sep 2023

• "This was not the cleanest property we have stayed at."

  Maintenance poor with the toilet roll holders all off the walls. On entry found that an open bottle of bleach had been left out in the kitchen, though not aware of what it had been used on. When the first thing you do is clean then not a good start to a holiday.

  Reviewed by David2.2★Sep 2023

• "Love The Bay, Filey; great resort and beach."

  This cottage was nice, good location, nice homely touches and comfortable. Yes it does have a bit of wear and tear but that is to be expected and nothing that bad (although the mould around the bath does need attending to). It is unfortunately let down by three things though: one it was very dirty! The owner needs to get a new cleaner. We arrived at 2.30 at the same time as we saw the cleaner go in, the cleaner then left 15 mins later! Not enough time to do a proper clean and it showed! Bathroom was filthy; hair, dirt on bath and sink, I had to clean it. Thick dust everywhere on tvs, etc. Floors still had bits everywhere so wasn’t hoovered properly. I think only the kitchen surfaces had been cleaned (other areas in kitchen were dirty) and the beds made. Second, Wi-Fi is terrible, very intermittent, tried to reset the router several times made no difference, wouldn’t work on my phone at all, couldn’t stream Netflix or BBC iPlayer on tv (plus tv signal wasn’t great); lastly, it needs better outside seating as the bench is very uncomfortable. We had a lovely stay though, weather was great, walks on the beach were fab!

  Reviewed by Marie3.1★Sep 2023

• "Generally the property wasn't the cleanest but the living room was very dirty."

  The smell was horrendous. I appreciate its dog friendly (as is my own house but I keep on top of the cleaning) but the sofas were filthy and the rug which should be grey was turning brown, there was mould in the bathroom around the edge of the bath and the toilet roll holders had come off. The toilet was stained brown and under the seat wasn't clean. The dishwasher seemed to make things dirtier and the hoover didn't work. The WiFi was under 1mb download and upload speed...although this maybe a filey issue the advertisment said you could streem tv...you can't. The beds were extremely uncomfortable.

  Reviewed by Nicholas1.6★Aug 2023

• "Although the cottage was well situated, the cleanliness was truly shocking, the smell of dogs was overpowering."

  The rug in the lounge should be discarded, the property overall needs a deep clean and some of the furniture replaced. We had to clean the bathroom and small toilet with disinfectant and spray the whole place with “Fabreze” helped a little, we used a complete bottle. Such a shame as this cottage had so much potential. We will not be returning.

  Reviewed by Maria2.2★Jul 2023

• "On arrival it looked ok."

  On closer inspection sofa arms and sides badly stained and sofa back behind cushions ripped.The cushion covers and rug dirty. Kitchen well equipped but the frying pans not fit to use.Also some of the pillow toppers were stained.A table and chairs is needed outside as the bench table not fit to use. The main issue was the plumbing the toilet downstairs flooded the first evening and the problem was not resolved while we were there the smell was awful.Also had plumbing issue with the bathroom for the last 3 days it was a nightmare.Our holiday was ruined.

  Reviewed by Susan2.8★May 2023

• "Second stay at the Sandcastle Cottage."

  The location is perfect with everything you could need for a stay.

  Reviewed by Chad4.7★Apr 2023

• "Beautiful property, central for Scarborough and Bridlington, lovely walk along ..."

  Beautiful property, central for Scarborough and Bridlington, lovely walk along the beach to filey,everything you needed in the cottage,will defo book again

  Reviewed by Lorraine4.7★Apr 2023

• "We all had a wonderful time in Sandcastle Cottage."

  We had everything we needed for a great family holiday. We stayed for a week with our Basset Hound Millie and two boys aged 10 and 13 years. The cleanliness of the complex was great and access to the beach was a real bonus. All round we had an amazing family holiday-we can't wait to return to Sandcastle Cottage next year!!

  Thank you so much for your lovely feedback I think I've seen your booking for next year too cone through ! I'm at the house with my family this week a rare occasion when it was available ! Thank you again ❤ Julie, Carl & Amelia x Property Owner

  Reviewed by Joanne4.7★Mar 2023

• "Thank you for allowing us to stay at your lovely holiday home."

  We had a fabulous time and hope to return later this year.

  Reviewed by Jennie4.7★Mar 2023

• "Location excellent, beach walks glorious, village where property sits very well presented, activities a little overpriced for the children, local eateries within a couple of mile radius very good."

  Thank you for the top cleanliness and comfort scores, we are pleased everything was great for you and that you loved the beach walks, it really is a super area for that and yes we agree the village is lovely. Glad your dining was enjoyable too. Property Owner

  Reviewed by Debra5.0★Oct 2022

• "Beautiful space, lovely layout, great views."

  We had a great time on our third visit to 'The Bay'. First time in a house and not a 1 bed flat. We really enjoyed all the extra room in lovely Sandcastle Cottage. Just one point, the vac cleaner is very heavy and not the most efficient. We own a holiday let too and are on our 3rd hoover!! We now have a pet Henry cleaner. It's brilliant!

  Thank you for your comments and suggestion and also for the top scores including cleanliness and comfort. We are very glad you enjoyed your stay and found the extra space a bonus. We do look forward to welcoming you back again. Property Owner

  Reviewed by Keva5.0★Oct 2022

• "The cottage is lovely and extremely well positioned within the resort."

  We stayed for the week in September with our young Rottie. The property has everything you need for a home from home stay.

  Ah we are so pleased you had a great time and that you enjoyed Sandcastle which we can also see by your top cleanliness and comfort scores, thank you..It's terrific that you found the location of Sandcastle good, it really is a fabulous area for dog walks and we do hope you and your Rottie visit again for more happy holidays. Property Owner

  Reviewed by Chad5.0★Sep 2022

• "This is the third year we stayed at Sandcastle cottage but we have booked a different cottage next year."

  We love the location and the first year was great but things haven't been fixed from last year and it feels like it needs a refresh, and the price goes up every year. So we're trying a new place, just as close to the beach and with the same layout but over £200 cheaper for the same week.

  Reviewed by Louise3.1★Aug 2022

• "We have stayed at the bay previously before and felt this place was not as private as the others we have been to."

  We advised on the settees which were badly marked when we arrived, we couldn't use the kettle due to bad limescale inside. On a plus very close to facilities, pub restaurant, swimming etc so great for that.

  Thank you for your feedback. The water in the area is quite hard but the kettle is checked and descaled regularly and the cleaning service also received your feedback to ensure that doesn't happen again. We do also provide a contact number pre arrival and would have been happy to sort that straight away if we had known. We do try to be as transparent as possible with the layout of the property on the pictures and we are glad you enjoyed all the facilities. Property Owner

  Reviewed by Tommy3.8★Jul 2022

• "Stayed at various properties on the Bay."

  Booked this due to advertising a king size bed, didn’t immediately realise it was advertised as pet friendly. The property smells of dogs and clearly hadn’t been hoovered or cleaned properly. The sofas are filthy and very uncomfortable. The bed was a king size but they had put an extremely tatty double duvet in a king size cover. The upstairs toilet needs a good bleach and clean and was unpleasant. Dust and dog hair everywhere in the house. My fault for not realising pet friendly. The towels were fresh and clean. The house has everything you need but if you want clean stay in a house that doesn’t allow dogs.

  Thank you for your comments, we do indeed advertise as a pet property and we're truly sorry if you missed that when booking. We change the sofa covers regularly as we have discovered that guests occasionally use the armrests for coffee cups despite there being a coffee table available. Apologies if there were some marks and this will be attended to again. The duvet will be checked and we will also address the other areas you have mentioned with the cleaners, we do provide a dog basket and throws to mitigate against a build up of any excess dog hair at the property but thank you for letting us know and we are sorry if due to the high season there had been any oversight. We're glad that the property had everything you needed. Property Owner

  Reviewed by Pamela2.8★Jun 2022

• "Good location and clean cottage."

  Sofas have seen better days though, and the one toilet roll provided was inadequate. Everything else was very good.

  Thank you for the great cleanliness scores and we are sorry about the sofa, it does take a lot of use once the season has started but we change the covers regularly and are addressing that again. Property Owner

  Reviewed by Roberta4.4★May 2022

• "Sandcastle Cottage is based near to Filey, a lovely seaside resort near Scarborough."

  There is easy (but hilly) access to the beach from the cottage, where you can walk along to Filey village. The cottage itself is lovely with everything you could need for a weeks holiday. The bedrooms were large and the beds were comfy. The kitchen had a washing machine, fridge and everything else you need (only got a small freezer box in the fridge). Central heating could be increased/decreased as you pleased. The living room was also large with a dining table and chairs. Television was good with many channels and Amazon Prime and Netflix available to watch. However, the couches were not the comfiest and were quite low to sit on but were fine for the amount of time that we were actually in the house. On arrival, we noticed that there was quite a bit of damp around the bath area, but once reported to owners, they immediately sent someone out to fix this. The house allows dogs and so the carpets were not perfect and had a few marks on them - to be expected with light colour carpets and dogs. The village has a pub on site, which we visited for dinner a few times, the food was good and they allowed dogs in. There is also a gym, pool, shop and pharmacy. Overall, we liked this cottage and would definitely come back in the future.

  Thank you for your feedback asnd we are thrilled to see you still gave top comfort and maintenance scores, thank you, we are glad that the issue you had didn't impact you too much and that we could solve it straightaway, we provide a contact number to guests pre arrival so that any concern can be addressed as soon as possible and we were glad to be able to do so. The property is a pet property and we do provide a dog basket and dog throws but we will monitor the carpets. We're glad you and the dog enjoyed the on site facilities, we do like that the main restaurant allows pets, it makes dining out that little bit easier for people. We look forward to you visiting again. Property Owner

  Reviewed by Lynn4.7★Oct 2021

• "Had a lovely holiday, loved the cottage and the area, just needed new sofa's !"

  !

  Reviewed by John4.7★Sep 2021

• "We had a lovely stay at Sandcastle cottage and would definitely recommend it to family and friends."

  Reviewed by Craig4.7★Aug 2021

• "The cottage was really well equipped and in a fabulous location I will look for ..."

  The cottage was really well equipped and in a fabulous location I will look for alternative properties on the bay The property was not clean the floors were filthy we spent the first 3 hours cleaning everything was covered in dust and dog hairs the place smelt of dogs we had to defrost the fridge before we could use it and clean the oven some of the soft furnishings were stained and the cushion covers needed a wash which I thought with covid this would be changed between People

  Thank you for your feedback,Sykes Cottages also have a dedicated helpline for any guests who have a concern or need help and we would have addressed that with the cleaning company straightaway and offered a thorough reclean if we had known at any time.The sofas are checked regularly and will be checked again, thank you for letting us know and we are sorry that on this occasion you were disappointed on arrival for your 2 week stay. Property Owner

  Reviewed by Jill2.5★Jul 2021

• "Excellent property in a beautiful location, would definitely book again!"

  Reviewed by Brian5.0★Jun 2021

• "We love staying at The Bay, Filey."

  All the houses/ apartments we have stayed in have been like home from home. It’s great being able to take the dog too and know you are around like minded families who also love dogs. The distance to the beach is perfect. An ideal getaway.

  Reviewed by Neil4.7★May 2021

• "The house was nice, the problem for us was the heating thermostat was broke so spent the first night and morning ( -1 ) rather cold."

  We were only there 4 nights. There was a small plug in radiator but it didn't warm the rooms up. The next day a gas engineer sorted the boiler and text to say its on a timer a few hours morning and night but this didn't work for us it was either to hot or to cold at certain times. So we had to chase it up with him again to be told it could be turned on and off on the boiler. Its such a shame as after reporting the problem to the owner there was no follow-up call the next day to see if the issue had been resolved which led us to believe its a ongoing problem and the thermostat is broken.

  Reviewed by Tracy3.8★Apr 2021

• "The only little issue we had was the property looked as if it hadn't been hoovered, there were quite a lot of dog hair, and bits of grass downstairs."

  We tried the hoover provided jiggled about with it as it wasn't picking up and got it to work properly. I am unsure if the cleaners used this one or another one when they were cleaning. The broadband for watching Netflix was a bit hit or miss but both of these are very small issues. The accommodation was great, we brought our own sheets/pillowcases/towels as instructed but we were also supplied with plenty from the house as well. We will definitely book with Sykes again

  Reviewed by H4.4★Jul 2020

• "Lovely stay at sand castle cottage."

  The house was lovely with everything you need, the complex was nice and tidy and a good walkable distance to the beach. Having youngest with us we appreciated the little touches for them including a box of toys/books, a ball, net, bucket and space etc The only thing that let the accommodation down was the one site facilities. The swimming pool was a little run down and the toddler pool closed the whole week. The pub was up to date but most of the staff we're rude and the food wasn't great (cheap burgers burned for example). We didn't get around to trying the pizzas in the pizza shop but we did get some microwaved bacon sandwiches. Theres a little arcade at the back of the pub which was fun. But we didn't find a park until the end of the holiday because its not sign posted. Also not far from the house they are still building properties. This didn't disturb us but during the day you could hear it. Last thing unfortunately the house is dog friendly, which as a family without a dog I didn't appreciate the dog smell in the house. Its only faint so it was fine but if you have allergies to dogs probably not the place for you. Overall i would say i wouldn't be against going back to this property as it was lovely baring the dog smell but i would make sure i had enough food to not require using the local pub

  Reviewed by Samantha4.1★Sep 2019

• "Really enjoyed our weeks stay, everything was in the house that you needed, pub and cafe in short walking distance pharmacy on site which did sell minimal essentials but no bread or milk a mini supermarket is much needed on site."

  10 min walk to beach perfect. all pet friendly a bonus. Down side to arriving at the cottage was we wasn't overly impressed by the cleaning standards on arrival bits all over the carpets, corners missed so was dust covered so having to hoover around at start of holiday not great then discovered hoover was completely blocked (no wonder carpets not great) had the task of having to empty it all including the blocked hoses too so guess not been done for a long time...... But apart from that would happily come back here again.

  Reviewed by Melanie4.4★Aug 2019

• "We enjoyed staying at Sandcastle cottage very much."

  We thought it was a cosy and comfortable place to stay, perfectly situated on the complex itself to access the facilities and the beach. A lovely 10 minute amble through the complex and down the proper path to the beach. So close to the pool too, was perfect to be able to let daughter’s go there on their own. The cottage was well equipped and had some nice extra touches. Lovely hand soaps and a dog crate, high chair etc if needed. The folder of info was also really useful. Rooms were all a good size and nice little bit of outside space. Lovely garden bench too to eat outside on. Well decorated throughout and well maintained. Wi-fi was welcomed as signal poor there. Good to have a TV with Netflix access. Also had some games and books too. Filey is a lovely place to visit and the complex is just outside the main town. Could walk it along beach in 20/30 mins. We drove in and under 5 mins away. Plenty of parking. Small things but could do with some more comfortable chairs to sit outside on when the sun is shining. Even just fold up camp chairs, just to give it that ‘you’ve thought of everything’ factor. Also there was a little box on the side in the kitchen which said enjoy but all that was in it was a cleaning sponge and a three coffee pods which didn’t complete an actual set to use in the machine. We aren’t bothered at all that no freebies but maybe put that basket away or poss forgot to top it up? We weren’t sure. All in all a great place and we hope to return. And have already told friends and about it. Thank you for a lovely stay.

  Reviewed by Natalie4.4★Jul 2019

• "Lovely house, well decorated and VERY well equipped."

  Sited close to pool and beach path. We found mattress very firm- a personal thing. Perhaps provide a soft topper that could be used or not? High spiked taps on bath side tricky to climb over - careful. Would stay again and have recommended to all family and friends. Thank you

  Reviewed by Geoffrey4.7★May 2019

• "We really enjoyed our stay at Sandcastle cottage."

  It was very comfortable and clean. Dog treats, tea and coffee were all extra touches which help to make the experience special. My children loved going to the beach, they were up before the larks every morning (blackout curtains may have kept them in bed a little longer. Ha ha

  Reviewed by Teresa5.0★May 2019

• "We had a lovely holiday in Sandcastles Cottage, and we would recommend it highly."

  Lovely and clean and comfortable. We have stayed at The Bay Filey 5 times now and every time we go we enjoy it. The Swimming pool is lovely and the pub on site is very good, with great staff. We love going to Sykes cottages, as they are lovely, we have had a few holidays now and never a bad one. Easy to book, and I enjoy looking online at all the Cottages and places available especially in the winter months, as the Cottages are so nice, and the booking process is so easy. I have already booked my next year's summer holiday in Cornwall with Sykes as I know it will be excellent. Thankyou Sykes

  Reviewed by Vivienne5.0★Sep 2018

• "I found there to be an issue with the onsite parking which became annoying to the point it would stop me visiting the site again."

  It would seem the parking is on a first come first served basis without lined parking bays some residents parked with no thought for other people taking far more space than required, I also noted some cottages had more than one car on site. Some people were left to park on the access road and we’re then faced with a no parking notice left on there windscreen the next morning ( no doubt left overnight by your hard working security people)!!!

  Reviewed by Gary3.8★Aug 2018

• "The Bay is really a great place!"

  The children really enjoyed the swimming pool and they also did one of the activities: Pirates Painting which was really nice and not expensive. As we love walking we twice walked to the town of Filey which is really nice with good shops and café, fish & chips... it was a very nice walk on the beach! Sandcastle cottage is very well situated in The Bay and very well decorated. If a little more care had been given to the cleaning it would have been perfect!

  Reviewed by Fabienne4.4★Aug 2018

• "Sandcastle cottage was lovely."

  The owners had added lots of lovely touches and it felt like a real home not just a holiday let. Excellent location, near to pool, gym; cafe etc. The Bay is a lovely place to stay very relaxing. Impressed with Sykes cottages- everything went smoothly from first day of booking. Will definitely recommend both Sykes cottages and Sandcastle cottage.

  Reviewed by Ian4.7★Jul 2018

• "Cottage was well stocked with some lovely thoughtful touches."

  A great place to stay and a fabulous base to explore from.

  Reviewed by Emily4.7★Jul 2018

• "Nearer to the pub and facilities than listed, but a lovely well kept and comfy cottage"

  Reviewed by Terry4.7★Mar 2018

• "The cottage was warm and cosy despite 50mph winds and the blizzard from the east."

  It was itself a very pleasant coastal getaway and fully met expectations, but otherwise there were disappointments from the holiday as advertised. The leisure centre/gym/pool was not open in February and this should be made absolutely clear in the advert, which also states that the beach itself is just 3 minutes away. This may be true as the crow flies, but is deceptive. Following the signs through the complex it took almost 15 minutes to get onto the sand at a good walking pace, which would be of very little use to families with young children who might be carrying lots of unwieldy beach gear in the summer season. The location is great for most dog walkers and it was an asset that both the cottage and the pub were dog friendly. However, the walk to the beach was too far (and too steep towards the bottom) for my very old dog to cope, which was another disappointment. Whilst the cottage itself was lovely, I would not have booked had the details about the site facilities and location been more accurate. ***** Owner Response***** Thank you for your feedback, all feedback is extremely important to both Sykes and I. I am sorry to hear that you experienced the leisure centre to be closed, there should be no reason for this. With regards to the beach I have discussed this with Sykes and we have agreed to amend the distance to a 10 minute walk. Some of the points you have raised are regrettably outside of my control, I do hope you enjoyed your stay. All the best.

  Reviewed by Graham4.1★Feb 2018

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